Senior Incident Manager Jobs

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Site Reliability Engineering at Affirm is a small, yet crucial, team that helps our Engineering partners to “Operate What They Own” with excellence to protect their customers’ experience. SRE accomplishes this through defining frameworks and best practices for operating applications, building tooling, and providing training and consulting. Some of the many SRE responsibilities are: Providing data and visibility to teams and leadership on application performance Guiding the development of SLOs Driving the Incident Management and Analysis process Steering the implementation of Change Management and Deployment practices Engaging in service and architectural conversations Recommending observability and alerting configurations The SRE team benefits from experience across many domains including: infrastructure, platform, and distributed systems capacity management, load and chaos testing automation, observability, and configuration management development and product experience The SRE team is seeking motivated software and systems engineers with the experience to build, iterate on, and expand incident lifecycle, reliability, and resilience practices throughout Affirms Engineering organization and beyond. What You'll Do: You will be responsible for owning and delivering quarterly goals for your team, leading engineers on your team through ambiguity to solve open-ended problems, and ensuring that everyone is supported throughout delivery. You will support your peers and stakeholders in the product development lifecycle by collaborating with infrastructure, product management, developer experience & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. You will proactively identify technical solutions

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Site Reliability Engineering at Affirm is a small, yet crucial, team that helps our Engineering partners to “Operate What They Own” with excellence to protect their customers’ experience. SRE accomplishes this through defining frameworks and best practices for operating applications, building tooling, and providing training and consulting. Some of the many SRE responsibilities are: Providing data and visibility to teams and leadership on application performance Guiding the development of SLOs Driving the Incident Management and Analysis process Steering the implementation of Change Management and Deployment practices Engaging in service and architectural conversations Recommending observability and alerting configurations The SRE team benefits from experience across many domains including: infrastructure, platform, and distributed systems capacity management, load and chaos testing automation, observability, and configuration management development and product experience The SRE team is seeking motivated software and systems engineers with the experience to build, iterate on, and expand incident lifecycle, reliability, and resilience practices throughout Affirms Engineering organization and beyond. What You'll Do: You will be responsible for owning and delivering quarterly goals for your team, leading engineers on your team through ambiguity to solve open-ended problems, and ensuring that everyone is supported throughout delivery. You will support your peers and stakeholders in the product development lifecycle by collaborating with infrastructure, product management, developer experience & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. You will proactively identify technical solutions

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Engineering at Brex Engineering at Brex is about building systems that scale with speed and intention. Our teams span Software, Data, Security, and IT, and operate with high autonomy and deep collaboration. We tackle hard technical problems, own our outcomes, and push for excellence at every level — from architecture to deployment. It’s an environment where engineering is a craft, and builders become leaders. What you’ll do As a Senior Software Engineer, Infrastructure (Release Engineering) at Brex, you will design, build, and operate the core systems that power Brex’s release, observability, and incident management processes. You will partner closely with product, platform, and operations teams to ensure releases are safe, fast, and reliable, and that our infrastructure scales securely as Brex grows. Where you’ll work This role will be based in our New York office. We are a hybrid environment that combines the energy and connections

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Engineering at Brex Engineering at Brex is about building systems that scale with speed and intention. Our teams span Software, Data, Security, and IT, and operate with high autonomy and deep collaboration. We tackle hard technical problems, own our outcomes, and push for excellence at every level — from architecture to deployment. It’s an environment where engineering is a craft, and builders become leaders. What you’ll do As a Senior Software Engineer, Infrastructure (Release Engineering) at Brex, you will design, build, and operate the core systems that power Brex’s release, observability, and incident management processes. You will partner closely with product, platform, and operations teams to ensure releases are safe, fast, and reliable, and that our infrastructure scales securely as Brex grows. Where you’ll work This role will be based in our San Francisco office. We are a hybrid environment that combines the energy and connect

The Senior Site Reliability Engineer (SRE) is responsible for ensuring the reliability, availability, performance, and operability of production systems across our platforms, by applying software engineering practices to operations, with a focus on automation, observability, and incident response. Responsibilities: Own and improve the reliability, availability, and performance of production services in Google Cloud (GCP). Participate in incident management, including detection, triage, mitigation, escalation, and recovery. Use and improve incident workflows and tooling (e.g., ServiceNow) to ensure clear ownership and timely communication. Design, implement, and operate observability solutions including monitoring, logging, tracing, synthetics, and dashboards (e.g., Splunk Observability, OpenTelemetry ). Reduce operational toil through automation and engineering-led solutions, proactively introducing and driving SRE best practices. Support on-call rotations across multiple time zones, contributing to a sustainable 24/7 support model. Define, monitor, and report SLIs, SLOs, and error budgets for critical services. Drive and be accountable for best-in-class service availability through SRE principles, automation, and proactive reliability engineering. Essential skills and/or Certifications: Bachelor’s degree in Computer Science, Information Technology or related field Strong experience with cloud-native concepts and technologies, with a strong preference for Google Cloud Platform (GCP) and Kubernetes (GKE ). Proven experience with Site Reliability Engineering and production incident management , ideally using platforms such as ServiceNow. Experience with monitoring and observability tools, including metrics, logs, traces, and synthetics (e.g., Splunk Observability, OpenTelemetr

P-1376 Job Overview: We are seeking a highly skilled Frontline Senior Technical Solutions Engineer with over 7+ years of experience to join our Platform Support team. This role is pivotal in delivering exceptional support for our Databricks Data Intelligence platform, addressing complex technical challenges, and ensuring the seamless operation of our data solutions. As a frontline engineer, you will be the primary point of contact for critical issues, working closely with both internal teams and customers to resolve high-impact problems and drive platform improvements. Key Responsibilities: Frontline Support: Serve as the primary technical point of contact for escalated issues related to the Databricks Data Intelligence platform. Provide expert-level troubleshooting, diagnostics, and resolution for complex problems affecting system performance and reliability. Customer Interaction: Engage with customers directly to understand their technical issues and requirements. Provide timely, clear, and actionable solutions to ensure high levels of customer satisfaction. Incident Management: Lead the resolution of high-priority incidents, coordinating with various teams to address and mitigate issues swiftly. Conduct thorough root cause analyses and develop preventive measures to avoid recurrence. Collaboration: Work closely with engineering, product management, and DevOps teams to share insights, identify recurring issues, and drive improvements to the Databricks Data Intelligence platform. Documentation and Knowledge Sharing: Create and maintain detailed documentation on support procedures, known issues, and solutions. Contribute to internal knowledge bases and create training materials to assist other support engineers. Performance Monitoring: Monitor and analyze platform performance metrics to identify potential issues before they impact customers. Implement optimizations and enhancements to improve platform stability and efficiency. Platform Upgrades: Manage and oversee t

SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter , LinkedIn , Facebook and Instagram . Roles & Responsibilities Design, deploy, and manage AWS cloud infrastructure and Kubernetes (EKS) environments. Build, maintain, and optimize GitLab CI/CD pipelines for automated deployments. Implement DevSecOps best practices, including infrastructure security, vulnerability management, and compliance controls. Monitor, troubleshoot, and improve platform reliability, performance, and scalability. Deploy and manage cloud-native applications, databases, and supporting services. Collaborate with development teams on architecture, deployment strategies, and production readiness. Drive infrastructure automation using Infrastructure as Code (Terraform). Support incident management, root cause analysis, and operational excellence initiatives. Mandatory Requirements 5+ years of hands-on DevOps/DevSecOps experience in production environments. Strong expertise with AWS services including EKS, EC2, S3, CloudFront, WAF, Lambda, and VPC. Minimum 3+ years of Kubernetes experience, preferably Amazon EKS. Hands-on experience building and managing GitLab CI/CD pipelines. Strong Linux administration and troubleshooting

We are looking for a Senior System Software Engineer, Software Defined Networking to design, build, and operate highly performant and scalable SDN solutions for NVIDIA's AI Clouds hosting GPU-accelerated workloads — including hyperscale multi-node training, inference, cloud gaming, and cloud functions. This role spans the full lifecycle of our SDN stack — from designing and developing new control and data plane software to ensuring operational excellence in production through reliability engineering, CI/CD, observability, and incident response. What you'll be doing: Design and develop next-generation multi-tenant cloud SDN control and data plane software (OVS, OVN, OpenFlow) Build Infrastructure-as-a-Service virtual network orchestration and services using gRPC and REST to support tenant workload security and performance SLAs for BMaaS, VMaaS, and Kubernetes Drive upstream contributions to OVN-Kubernetes and related open-source projects Develop software for network observability — monitoring, telemetry, intelligent metering, and performance analysis Operate and support OVS-OVN based SDN solutions in large-scale NVIDIA AI Cloud environments Own end-to-end observability for the SDN stack — build and maintain monitoring, alerting, distributed tracing, and dashboarding to ensure real-time insight into network health, performance, and tenant SLAs Design, enhance, and maintain CI/CD pipelines (GitLab) across Linux host networking, OVS, OVN, and Kubernetes CNIs Implement GitOps approaches or related experience for secure, seamless integration with cloud infrastructure Drive reliability through incident management, resource monitoring, and performance tuning<

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: We are looking for a Senior Software Engineer to join our Site Reliability Engineering team. As a Senior Software Engineer in Production SRE, you will be responsible for developing and maintaining the tools and systems that enable our engineering teams to operate our services reliably and at scale. You will work closely with our SREs and other engineering teams to ensure our services are properly instrumented and able to scale with our growing business. The Difference You Will Make: In this role, your expertise in developing and maintaining tools and systems will be instrumental in bolstering our services' reliability and improving how the company manages incidents broadly. By collaborating closely with other engineering teams you will help establish a culture of reliability throughout the organization by providing a comprehensive incident management platform that is being used for instrumentation, operability, and around incidents. Your ability to identify opportunities for improvement and drive their implementation will contribute significantly to our overall operational efficiency and growth, ensuring that our services remain resilient as our business continues to expand. Additionally, as an essential part of this role, you will serve as an active member of the Production SRE team, responding to and managing high severity incidents. Your vast technical experience and leadership skills will be invaluable as you step into the role of Incident Commander during these critical events. You will guide cross-functional teams during crisis situations and ensure timely resolution, minimizi

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. Remote (US East Coast preferred, for timezone coverage) About the team Cloud Infrastructure owns the platform every Synthesia product runs on — AWS, Kubernetes, MongoDB, Temporal, our observability stack, and the vendor and cost relationships underneath them. We're a small, high-leverage team scaling toward a domain-ownership model: small groups that both build and operate the systems they're accountable for. The role We're hiring a dedicated SRE to take real ownership of operational excellence across Cloud Infrastructure. Today, too much critical operational knowledge — vendor relationships, cost management, and incident response — lives with one or two people. Your mission is to take genuine ownership of those domains, make them resilient to any single person, and raise the bar on how reliably we run. This is not simply a ticket-queue or keep-the-lights-on role. You'll own domains end to end: understand them deeply, operate them well, and build the automation and tooling that make them boring . We deliberately pair operational and engineering work so the role grows rather than narrows. What you'll own Incident management & operational excellence — take custody of the incident process: on-call quality, resp

Asana’s rapid growth brings new challenges in keeping our systems fast, reliable, and resilient. As our product evolves, we’re making a major investment in reliability – and building a brand new SRE team in Warsaw is a key part of that strategy. This is your chance to help shape it from day one. This isn’t a traditional “ops” role – we’re looking for strong software engineers who are passionate about building reliable, distributed systems. You’ll work closely with a small SRE team in San Francisco, infrastructure engineers in Reykjavik, and an established infrastructure team in Warsaw. Warsaw will be a significant hub for our future infrastructure engineering and operations. As one of the first engineers here, you’ll have a real say in how we build reliable infrastructure, manage incidents, and support the rest of the company. This role is based in our Warsaw office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do, and your recruiter can share more about the in-office requirements. We offer a Contract of Employment (UoP) for our employees in Poland. What you’ll achieve Influence the future of Asana’s SRE practice, especially as we grow the Warsaw team. Lead reliability-focused projects across our stack – from infrastructure to tooling to incident response. Define and implement Asana’s incident management process – we’re investing here, and you’ll help shape how it works. Build internal platforms and frameworks that help other teams improve the reliability of their services. Be part of (and help shape) a sustainable on-call rotation – shared across teams in Warsaw, San Francisco, and Reykjavik. On average, we handle ~1 page per day, but it’s not constant, and we care about keeping things sane. Work with our stack: AWS, Kubernetes (EKS), Datadog, MySQL (RDS), ElasticSearch (OpenSearch), Redis

Location: Frankfurt, Düsseldorf, Berlin, München (Hybrid) | Practice Area: Finance, Risk, Regulatory & Financial Crime | Type: Permanent Gestalte mit uns die digitale und operationale Resilienz von Finanzinstituten – von DORA und IKT-Risikomanagement bis hin zu Third Party Risk und Operational Resilience. Die Rolle Als (Senior) Consultant* – Operational & Cyber Resilience unterstützt Du unsere Kundinnen und Kunden aus der Finanzindustrie bei der Umsetzung regulatorischer Anforderungen, insbesondere rund um den Digital Operational Resilience Act (DORA) und den einschlägigen EBA Guidelines. Du arbeitest an der Schnittstelle von Regulatorik, IKT-Risikomanagement, Operational Resilience und IT Governance und begleitest unsere Kunden von der Analyse bestehender Strukturen bis zur nachhaltigen Umsetzung. Dabei beschäftigst Du Dich unter anderem mit IKT-Kontrollframeworks, Incident Management, Third Party Risk Management sowie Auslagerungsmanagement. Du nutzt zudem freigegebene AI-Tools, Automatisierung und AI-enabled Workflows dort, wo sie Analysen, Qualität und Produktivität sinnvoll verbessern – stets unter Berücksichtigung menschlicher Beurteilung, angemessener Kontrollen und Responsible-AI-Vorgaben. Deine Aufgaben Berate Finanzinstitute bei der Umsetzung und Weiterentwicklung von DORA-Anforderungen sowie beim Aufbau einer nachhaltigen Digital Operational Resilience. Analysiere und optimiere IKT-/IT-Risikomanagement, IT Governance sowie IKT-/IT-Kontrollframeworks und unterstütze bei der Entwicklung geeigneter Governance- und Kontrollstrukturen. Unterstütze bei Third Party Risk Management, ICT Third Party Risk, IT Supplier Risk und Auslagerungsmanagement – von Risikoanalysen bis zur Implementierung belastbarer Steuerungsprozesse. Begleite unsere Kunden bei ICT Incident Management und Major ICT Incidents , einschließlich der Weiterentwicklung relevanter Prozesse, Kontrollen und regulator

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake runs large scale cloud infrastructure to deliver its own service — production and internal deployments, Kubernetes fleets, CI/CD, etc. Our cloud spend is in billions of dollars per year. The Cloud Efficiency team builds a unified, self-serve cloud efficiency platform along with AI skills and agents that makes spend observable, attributable, governable while driving insights and optimization of our cloud spend. AS A SOFTWARE ENGINEER AT SNOWFLAKE YOU WILL: Design, develop, and maintain scalable platform for resource ownership registry, usage attribution, utilization measurement, and cost modeling. Build AI agents, tools and automation to enhance system monitoring, alerting, and root cause analysis. Improve and optimize data ingestion, storage, and query efficiency for cloud utilization, cost and efficiency data at scale. Collaborate with teams across Snowflake to understand attribution and observability needs and implement solutions that improve operational visibility. Contribute to open-source and industry best practices in monitoring and distributed systems monitoring. Ensure high availability, reliability, and performance of team-managed platforms by participating in on-call rotations and incident management. Partner with Finance, Product and Engineering teams t

For more than 30 years, SonicWall has delivered a partner-first unified cybersecurity portfolio that helps SMBs, MSPs, and IT teams consolidate network security, endpoint security, security service edge (SSE), and threat response across hybrid environments. By bringing connected technology, real-time threat intelligence, automation, and expert services together, SonicWall helps organizations simplify security operations, achieve better security outcomes, and lower total cost of ownership. Backed by a global ecosystem of more than 17,000 partners, SonicWall delivers enterprise-grade protection built for SMB and mid-market realities. For more information, visit www.sonicwall.com or follow us on X, LinkedIn , Facebook , and Instagram . Roles & Responsibilities Design, deploy, and manage AWS cloud infrastructure and Kubernetes (EKS) environments. Build, maintain, and optimize GitLab CI/CD pipelines for automated deployments. Implement DevSecOps best practices, including infrastructure security, vulnerability management, and compliance controls. Monitor, troubleshoot, and improve platform reliability, performance, and scalability. Deploy and manage cloud-native applications, databases, and supporting services. Collaborate with development teams on architecture, deployment strategies, and production readiness. Drive infrastructure automation using Infrastructure as Code (Terraform). Support incident management, root cause analysis, and operational excellence initiatives. Mandatory Requirements 6+ years of hands-on DevOps/DevSecOps experience in production environments. Strong expertise with AWS services including EKS, EC2, S3, CloudFront, WAF, Lambda, and VPC. Minimum 3+ years of Kubernetes experience, preferably Amazon EKS. Hands-on experience building and managing GitLab CI/CD pipelines. Strong Linux administration and troubleshooting skills. Experience with Infrastructure as Code using Terraform. Proficiency in Python for automation and scriptin

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the role: Join our Site Reliability Engineering team and help ensure the reliability, scalability, and performance of Replit's infrastructure that serves millions of developers worldwide. As a Site Reliability Engineer, you will bridge the gap between development and operations, implementing automation and establishing best practices that enable our platform to scale efficiently while maintaining high availability. We are seeking SREs who are passionate about building and maintaining resilient systems at scale. Your mission will be to design and implement robust monitoring solutions, automate operational tasks, and continuously improve our infrastructure's reliability and performance. You will: Design and Implement Observability Solutions : Develop comprehensive monitoring and alerting systems using modern observability tools. Create dashboards and metrics that provide real-time visibility into system health and performance. Implement logging strategies that enable quick problem identification and resolution. Drive Automation and Infrastructure as Code : Architect and implement infrastructure automation solutions using tools like Terraform, Ansible, or Pulumi. Design and maintain CI/CD pipelines that enable reliable and consistent deployments. Create self-healing systems that can automatically respond to common failure scenarios. Establish SLOs and SLIs : Work with product and engineering teams to define and implement Service Level Objectives (SLOs) and Service Level Indicators (SLIs). Build systems to track and report on these metrics, ensuring we maintain high reliability standards while balancing innovation speed. Incident Management and Response : Lead incident response efforts, conducting thorough post-morte