Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What Is the Role We are on the lookout for a Senior Software Engineer to join our Elasticsearch team and focus on ensuring that the shared platform functionalities of Elasticsearch are easy to use, performant, maintainable, and secure. The team’s mission is to create foundational infrastructure and shared functionality that enables engineers to develop, extend, and support Elasticsearch. The team owns common functionality such as services, settings, and scripting, and makes Elasticsearch extensible through plugins or the Painless scripting language. The team also makes Elasticsearch observable by providing logging and telemetry information. We also own the orchestration of Elasticsearch in serverless, the CI/CD workflows, and enable Elasticsearch developers to deliver Elasticsearch to customers - serverless, cloud, and on-premise alike. You will be a strong individual contributor on the team, but you will also contribute to and lead cross-team projects. We need someone who has great design skills, who can work at a low level of abstraction but can equally drive and communicate technical concepts across a variety of collaborators. What You Will Be Doing Contributing to large, impactful projects that evolve the core infrastructure that underpins Elasticsearch. Making Elasticsearch developers more productive by identifying and developing opportuniti
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Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What Is the Role We are on the lookout for a Senior Software Developer to join our Elasticsearch team and focus on ensuring that the shared platform functionalities of Elasticsearch are easy to use, performant, maintainable, and secure. The team’s mission is to create foundational infrastructure and shared functionality that enables engineers to develop, extend, and support Elasticsearch. The team owns common functionality such as services, settings, and scripting, and makes Elasticsearch extensible through plugins or the Painless scripting language. The team also makes Elasticsearch observable by providing logging and telemetry information. We also own the orchestration of Elasticsearch in serverless, the CI/CD workflows, and enable Elasticsearch developers to deliver Elasticsearch to customers - serverless, cloud, and on-premise alike. You will be a strong individual contributor on the team, but you will also contribute to and lead cross-team projects. We need someone who has great design skills, who can work at a low level of abstraction but can equally drive and communicate technical concepts across a variety of collaborators. What You Will Be Doing Contributing to large, impactful projects that evolve the core infrastructure that underpins Elasticsearch. Making Elasticsearch developers more productive by identifying and developing opportunit
This is a senior individual contributor role for someone who wants to actively shape how Engineering, one of the most important parts of how Datadog develops its people. You'll sit at the center of Datadog's biggest talent bets for Engineering: how we build leaders, define career paths and org design, evolve performance, move talent internally, and plan succession for our most critical roles. You’ll own this work end to end, from the first framing conversation with senior leaders through to delivering a program running at scale. AI is changing how Engineering builds software, and it is changing how People builds the programs that support Engineering too. This role sits at the centre of both: understanding how AI is reshaping engineering roles, skills and structures, and building AI-powered solutions within People to keep pace. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Design and lead complex talent programmes for Engineering, spanning leadership capability, career architecture, org design, performance, internal mobility and succession for critical roles. Partner directly with PBPs and senior leaders to turn ambiguous problems into clear programme goals, design principles and success measures. Help Engineering and People understand and respond to how AI is reshaping roles, skills and ways of working, and translate that shift into practical talent and org design choices. Stay hands-on from concept through to adoption: this is a build and run role, not a strategy and handover role. Work across Enablement, Learning, People Analytics and People Systems so what you build scales and embeds into core people processes. Equip PBPs with frameworks, tools and executive-ready narratives that support real adoption in the business. Operate in ambigu
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. On the Rider team, we are growing our team with people who want to enrich the lives of our community through technology. You'll collaborate with highly cross-functional teams such as Product, Design, Data science, and Analytics, as well as other organizations like Driver, Partners, and Marketplace, to deliver on that promise. As the Senior Engineering Manager for the Rider Loyalty, Partnerships, and Rider Pay (PLP) group, you will lead multiple managers and Staff ICs with end-to-end teams, consisting of iOS, Android, and Server, to make Riders into Members and to build a robust network of partners that our Riders love. It is your responsibility to sweat the details by being customer-obsessed with specific Rider needs and to build innovative product solutions to address them. Responsibilities: Set the technical vision and team strategy for the PLP group and communicate that downwards, with peers, and upwards with ELT Coach and guide an organization of managers and engineers in their people and technical development Collaborate with cross-functional stakeholders to deliver high business impact Work closely with the Lyft recruiting team to hire high-potential candidates from diverse backgrounds Experience: BS/MS or equivalent in Computer Engineering, Computer Science, or a related field, or relevant work experience 3+ years of experience managing engineering teams of 20+ members, including teams across iOS, Android, and Server platforms, as well as experience in managing managers Ability to thrive in a heavily cross-functional environment and drive projects to completion regardless of the organizational structure Passion for building scalable and extensible solutions that enable others and ensure a high-quality product Experience launching and supporting consumer-facing products at scale Strong technica
Customer Support Lead Location: Irvine, CA (On-site) | Type: Full-Time ROLE OVERVIEW We are seeking a Customer Support Lead to serve as our internal owner of customer support operations across multiple live-service titles. This is a senior individual contributor role responsible for managing and holding accountable our external CS vendor partners, ensuring consistent, high-quality support experiences for players across at least three active game titles. You will own the full support operation from SLA oversight and vendor performance to escalation handling, knowledge management, and player-facing support quality. You are a seasoned CS professional who has operated in live-service gaming environments, understands the pace and complexity of managing player support at scale, and knows how to get results through vendor partners. You are organized, data-driven, and a clear communicator who can represent support needs both internally to leadership and externally to vendor partners. KEY RESPONSIBILITIES Vendor Management & Accountability Serve as the primary NC America point of contact for all CS vendor partners, managing relationships across multiple titles. Define, track, and enforce SLAs, KPIs, and quality benchmarks; hold vendors accountable to agreed performance standards. Conduct regular vendor reviews, provide structured feedback, and drive continuous improvement across support operations. Identify and escalate vendor performance risks proactively, partnering with internal stakeholders to resolve gaps. Player Support Operations Own the end-to-end support experience for players across titles, ensuring quality and consistency regardless of which vendor handles the queue. Monitor ticket volume, queue health, and response times; surface trends and flag emerging issues before they become player-facing crises. Manage player escalations, including VIP and high-visibility cases, ensuring they are handled with appropriate urgency and care. Serve as the inte
Base Location: Noida (Extensive Pan-India Travel Required) Role Overview We are looking for a high-ownership, execution-first General Manager to drive cross-sell initiatives by working closely with offline business teams and partners across locations. This role is critical in bridging central product and business teams with on-ground leaders, ensuring rapid execution, structured feedback loops, and strong MIS-driven decision making. The role demands significant travel, deep coordination with senior field leaders, and the ability to operate with an entrepreneurial mindset in ambiguous, fast-moving environments. Key Responsibilities ● Act as the single-point owner for driving cross-sell initiatives through offline teams across regions ● Travel extensively across cities to work with regional and city heads, align on targets, incentives, and execution plans, and resolve on-ground bottlenecks in real time ● Ensure consistent execution of cross-sell programs across all locations ● Drive adoption of new products through offline channels and identify high-potential locations and teams for scaling ● Build and refine cross-sell playbooks in collaboration with central teams based on field learnings ● Act as the voice of the field by gathering structured feedback from frontline teams and leaders ● Translate qualitative on-ground feedback into clear, actionable inputs for product, operations, and leadership teams ● Build and own robust Excel-based MIS dashboards covering cross-sell performance, location-wise metrics, leader-wise performance, and funnel conversion ● Ensure data accuracy, reporting discipline, and timely business reviews ● Use MIS and insights to drive accountability and course correction ● Work closely with senior offline leaders, product, operations, and analytics teams ● Influence without authority and drive alignment across multiple stakeholders Candidate Profile Experience ● 8–14 years of overall experience (flexible for exceptional candidates) ● Strong ex
Who are we? FalconX is a pioneering team of operators, investors, and builders committed to revolutionizing institutional access to the crypto markets. Operating at the intersection of traditional finance and cutting-edge technology, FalconX addresses the industry's foremost challenges: Navigating the digital asset market can be complex and fragmented, with limited products and services that support trading strategies, structures, and liquidity found in conventional financial markets. As a comprehensive solution for all digital asset strategies from start to scale, FalconX operates as the connective tissue empowering clients with seamless navigation through the ever- evolving cryptocurrency landscape. We are looking for more than a standard GAAP researcher; we need a Financial Architect who excels as both an analytical investigator and an operational leader in the role of Senior Manager, Financial Reporting and Technical Accounting . Reporting to the Head of Accounting, you will manage critical workstreams within our financial reporting function during a period of significant institutional scaling. In this Senior Manager leadership role, you will take the lead in directing key accounting policies , manage cross-functional projects, and lead teams (including offshore resources) to ensure strict compliance with U.S. GAAP and regulatory requirements You aren’t just maintaining books - you are building and managing a definitive "source of truth" within a complex, high-volume trading and regulated derivatives environment. This role is a 50/50 split between serving as an advanced technical expert and an operational manager, bridging the gap between cutting-edge trading desks and institutional-grade, regulated financial statements. Key Responsibilities Operational Leadership & Strategy: Manage technical accounting and reporting workstreams; set clear operational objectives, delegate tasks effectively, and oversee departmental schedules and budgets to ensure flawl
Zoox is building fully autonomous vehicles designed from the ground up for robotaxi service — and as we scale toward launch, our engineering infrastructure has to scale with us. We're hiring a Staff Site Reliability Engineer to own source control at Zoox, serving as the technical lead for the platform that every engineer depends on daily. This is a hands-on lead role. You'll set the direction for our Git-based monorepo, drive a restructuring of our Source Code management strategy, build the tooling that improves reliability and developer workflows, and partner with platform, security, and product teams to make source control a strategic asset rather than a bottleneck. The ideal candidate leads by building — with deep expertise in monorepo management (branching strategies, code review workflows, access controls, CI/CD) and a track record of improving developer productivity through code, not just guidance. You take ownership, measure what matters, and have the technical credibility to make decisions stick. In this role, you will: Own the technical strategy and roadmap for source control at Zoox. Plan and execute a strategic effort to scale source code management at Zoox: scoping, design, implementation, cutover, and validation, in partnership with security, platform, and engineering teams. Build and operate monorepo scalability improvements across repo structure, branch strategy, code ownership, large-file handling, and CI integration — including the scripts, hooks, and automation that make them stick. Develop the guardrails and developer-facing tooling that reduce toil for SRE and product engineering alike, measured by build times, merge friction, and interrupt volume. Set the technical bar through code reviews, design proposals, and pairing — and serve as the hands-on authority for source control decisions across Zoox engineering Qualifications 5+ years operating GitH
Location Details: Colombia, remote. At GoDaddy, the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) , and some work entirely remotely. This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. Join Our Team Join GoDaddy's Forge Ops team at the intersection of Data, Infrastructure, and AI-driven operations. As Senior Manager, Systems Engineering, you will lead the reliability, cost efficiency, and agentic operation of the Data & AI ecosystem that serves GoDaddy. This is a deeply technical leadership role, not a hands-off manager position. You will operate as GoDaddy's L1/L2 authority over critical analytics and data platforms while advancing Forge Operations: a structured operating model designed to transition platform operations from hero-based, expert-dependent support to system-based, agent-assisted, self-improving operations. If you can translate a business problem into a technical architecture and that architecture into team execution — and you want to build the AI Ops pattern for a large-scale data organization, this role is for you. What you'll get to do... Own and operate GoDaddy's analytical and data intelligence platforms(Redshift, QuickSight, FeedDB, Protegrity, Alation) as the authoritative L1/L2 platform owner — driving reliability, deployment standards, cost optimization, and user enablement across an ecosystem with a 50PB+ data lake and thousands of consumers. Lead 24/7 incident management and production operations across 10+ Data & AI platforms, owning MTTR/MTTD targets, AAR rigor, and a root-cause-to-control loop that converts every incident into a runbook, monitoring improvement, or automation — not just a resolved ticket. Architect and advanced Forge Ops OS, the team's agent-based operating model. Th
Xendit is the financial technology platform built for businesses that move fast. We give companies one unified platform for payment acceptance, payouts, treasury and financial services, replacing fragmented local integrations with a single infrastructure layer. We serve businesses of every size, from high-growth startups to global enterprises, processing high-volume transactions across Southeast Asia and beyond, with more markets on our global expansion roadmap. About the Job At Xendit, we are looking for a Senior Implementations Manager to lead the successful onboarding of large mainland Chinese enterprise clients onto our payments platform. In this role, you will own the end-to-end implementation journey — from post-sale handover through to go-live — ensuring clients are set up for long-term success. You will work closely with customers to understand their business models, payment flows, and operational requirements, translating these into structured implementation plans and technical integrations. You will manage complex onboarding projects involving API integrations, payment method configuration, and system alignment with clients’ internal processes. This includes coordinating across internal teams (Sales, Product, Engineering, Compliance) and external client stakeholders to drive timely and high-quality delivery. As the primary point of contact during onboarding, you will proactively manage timelines, risks, and dependencies, while maintaining clear and consistent communication with clients — including enterprise stakeholders in Greater China. You will also guide clients through best practices, provide enablement and training, and ensure a smooth transition to post go-live ownership. This role is ideal for someone who combines strong project management discipline with client-facing experience in complex B2B or fintech environments, and is comfortable operating in fast-paced, high-growth settings. Minimum Qualifications 3–6 years of experience in onboarding
Salary: Up to €110,000 per annum Contract: Permanent, full-time Location: Balbriggan (1 day per week onsite) + 4 days per week remote Employer: Specialist Neurodevelopmental Assessment Service The role We are working with a specialist neurodevelopmental service to recruit a Clinical Psychologist to join their established ASD assessment team on a permanent basis. This is a psychologist-led ASD diagnostic service delivering high-quality, comprehensive autism assessments for children and adolescents. The role offers an excellent balance of face-to-face clinical work and home-based working, with only one clinic day per week in Balbriggan and the remainder of the role completed remotely. You will act as lead clinician for ASD assessments, working closely with Occupational Therapists and/or Speech & Language Therapists who contribute functional and sensory profiles to inform the overall formulation. Key responsibilities Lead and deliver full ASD diagnostic assessments Complete clinical intake and informed consent Conduct ADI-R developmental history interviews (virtual delivery supported) Complete ADOS-2 assessments face to face in clinic Carry out cognitive assessments (WISC-V / WAIS) Integrate multidisciplinary assessment data into a clear diagnostic formulation Provide feedback sessions to families Produce high-quality comprehensive diagnostic reports Participate in clinical supervision and service development activity The ASD assessment pathway Assessments are psychologist led, with structured MDT input: Core components include: Clinical intake and consent ADI-R developmental history (virtual) ADOS-2 direct observation (face to face) Cognitive assessment (WISC-V or WAIS) OT or SaLT functional and sensory assessment Clinical formulation and diagnosis Feedback session and written diagnostic report While OT/SaLT colleagues contribute an essential functional and sensory profile, diag
RDQ427R204 Databricks builds the world's leading data and AI platform, used by tens of thousands of organizations to turn raw data into decisions that matter. The Lakeflow Engineering team owns the entirety of the ETL product line: Declarative Dataflow Graphs, Materialized Views, Structured Streaming, and Flows. We run what is arguably the world's largest data engineering platform, processing exabytes of data daily across tens of thousands of customers. The problems we solve (fault-tolerant incremental computation, stream-batch unification, declarative pipeline orchestration at massive scale) sit at the frontier of what distributed data systems can do. We're looking for a Senior Staff Engineer to serve as a technical architect and engineering leader for this platform. You'll own the long-term technical direction for how pipelines are defined, optimized, executed, and operated, shaping the systems that data teams worldwide depend on every day. You will work across one or more of the following areas to design and build the next generation of data infrastructure: Declarative Dataflow Processing Resource management Efficient storage structures Stream Processing and Complex Event Processing Autonomic Computing and Self-Managing Systems The Impact you will have: Architect and deliver a highly scalable, fault-tolerant platform for declarative pipelines and materialized views serving thousands of production customers. Turn ambiguous, large-scale technical challenges into clear execution plans that ship incrementally and hold up at exabyte scale. Bridge the gap between research and production by bringing ideas from the academic literature or internal R&D into systems that solve real customer problems. Lead deep systems work: performance diagnosis on large production clusters, low-level debugging, and optimization that moves the needle on cost and latency. Shape product direction alongside engineering and product leadership, owning technical strategy from design thr
The Technical Solutions (TS) Enablement team empowers Datadog's global post-sales organization—including Support, Customer Success, and Sales Engineering—with the skills, tools, and resources they need to deliver world-class customer outcomes. As a Senior TS Enablement Program Manager supporting Sales Engineering , you'll own the design and execution of complex, high-visibility enablement programs that drive lasting change across the TS organization. You'll operate with significant autonomy, lead cross-functional initiatives, and serve as a senior voice within the Enablement team—partnering closely with leadership to translate business priorities into measurable enablement impact at scale. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Own the end-to-end strategy and execution for complex, global enablement programs—managing multiple concurrent workstreams across regions, functions, and timelines with limited guidance. Lead cross-functional stakeholder relationships with senior partners across StratOps, Product, TS Leadership, and the People Team—negotiating scope, aligning on priorities, and driving accountability without positional authority. Translate business goals and OKRs into multi-quarter program roadmaps; communicate priorities, trade-offs, and progress to leadership with clarity and a clear point of view. Design and implement comprehensive metrics frameworks to measure change adoption and program effectiveness; pull and analyze Salesforce and LMS data to track performance against KPIs; present findings to senior stakeholders and iterate for lasting impact. Build and deliver executive-ready materials that tell a compelling business story—translating complex data, program updates, and regional insights into structured narratives with clear
We are seeking a dynamic, operational leader to join our Care leadership team as the Senior Director, International Customer Care . In this role, you will shape the long-term, global care strategy for our rapidly expanding international customer base. We are looking for a humble, empathetic, and data-driven people leader who encompasses Toast’s Values and has deep experience building and leading large teams in a fast-paced customer success/support environment. The ideal candidate will have the executive presence to implement a clear vision, drive continuous process improvements, and inspire a high-performing international organization. If you are passionate about customer advocacy, operational rigor, and leading teams through international growth, read on! A day in the life (Responsibilities) Strategic Leadership: Define and execute the international support strategy aligned with company growth objectives, regional customer expectations, and product complexity. Team Scaling & Development: Lead, inspire, and develop a diverse, high-performing international team. Actively recruit and build a strong talent pipeline, while providing mentorship to subordinate leaders to maintain a robust culture of career development and succession planning. Operational Excellence: Own and continuously improve global KPIs, including CSAT, NPS, response/resolution times, SLA compliance, and cost-per-case efficiency across international markets. Process & Tool Optimization: Design and optimize tiered support models, coverage structures, and escalation frameworks. Implement best-in-class tools and automation (AI-assisted workflows, self-service, knowledge bases) to scale support effectively. Executive Engagement: Serve as the senior point of escalation for strategic international accounts. Build trusted, transparent relationships with senior customer stakeholders and work directly with customers when needed to ensure an exceptional experience. Cross-Functional Collaboration: Partner
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. A day in the life (Responsibilities) Toast is looking for a Senior Director, Customer Care Operational Excellence to own how our customer support organization operates, end to end. This is a build-and-run role: you will design (and continuously redesign) the people, process, systems, and data that determine whether every customer, from our smallest SMB accounts to our largest Enterprise relationships, gets a fast, effortless, high-quality resolution. This role sits at the center of our AI transformation of Support operations, evaluating, implementing, and scaling AI across chat, voice, and agent-assist workflows, while also owning the fundamentals: workforce planning and capacity, quality and performance measurement, and a closed-loop voice-of-customer program that feeds directly into our product and engineering roadmaps. You will lead a team, and this is a hands-on role: you're expected to get into the details, run point on hard problems personally, and build things yourself when needed. Support Operating Model: People, Process & Systems Own the end-to-end design of how Support operates: org structure, staffing model, tiering/routing, escalation paths, and channel model (chat, email, phone, self-service, community), and continuously refine it as the business scales. Build and run the operating cadence for the function: performance reviews, root-cause/escalation reviews, leadership readouts, and continuous-improvement rhythms. Segment design so that SMB, Mid-Market, and Enterprise customers each get a service model appropriate to their needs, complexity, and value. AI & Support Technology Transformation Own the roadmap for AI-enabled support, including virtual agents/chatbots, voice AI, agent-assist, and automation, from business case through implementation, measured a
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