Senior Manager It Operations Jobs

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity As Flexport continues to grow its footprint across Asia Pacific, we're looking for a Payroll Manager to be the cornerstone of payroll excellence across the region. You'll own the full payroll cycle for our APAC entities — spanning Australia, Singapore, Malaysia, Greater China, Vietnam, Thailand, Korea, Japan, Indonesia, Cambodia, Philippines, India and other new markets as we expand — and serve as the go-to expert where precision, compliance, and people experience intersect. Sitting within the APAC People team and reporting to the Senior Director, People APAC, this is a people-manager role leading a team of one, with significant cross-functional visibility. You'll set the regional payroll operating standard, drive payroll strategy, build out your team as scale demands, and work closely with Finance, People Operations, and business partners to ensure every employee across APAC is paid accurately and on time. What You'll Do - Own Regional Payroll End to End: Lead monthly payroll processing across 18+ APAC entities, managing vendor relationships and ensuring timely, accurate execution at scale. - Handle Direct Payroll Execution: Pe

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. About the Role, Mission or Department Overview Wirecutter, a New York Times company, is the premier product recommendation service dedicated to rigorously testing and reviewing products to help readers make the best decisions for their lives. Building on our mission of trust and utility, the Wirecutter Store ( wirecutterstore.nytimes.com ) is our dedicated e-commerce destination, offering our audience for purchase a highly-curated selection of the exceptional products we recommend. As we approach our busiest time of the year (Q4/Holiday Season), we are looking for two experienced Senior Temporary Customer Service Agents to join our team. You will be the customer-facing voice of the Wirecutter Store. You will ensure that our customers receive the same level of care, clarity, and reliability that they expect from Wirecutter's editorial recommendations. You will report directly to the Ecommerce Operations Director. You will work with our Customer Experience Manager to resolve inquiries, refine support processes, and improve our helpdesk operations during the peak holiday shopping rush. Schedule and Hours: Base Hours: Up to 20 hours per business week. Peak Season: An additional 10 hours on weekends during peak periods. Available Shifts (subject to change): Shift A: 9:00 AM – 1:00 PM Shift B: 1:00 PM – 5:00 PM Responsibilities: You will provide customer support across our primary communication channels: email and chat.

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. About the Role, Mission or Department Overview Wirecutter, a New York Times company, is the premier product recommendation service dedicated to rigorously testing and reviewing products to help readers make the best decisions for their lives. Building on our mission of trust and utility, the Wirecutter Store ( wirecutterstore.nytimes.com ) is our dedicated e-commerce destination, offering our audience for purchase a highly-curated selection of the exceptional products we recommend. As we approach our busiest time of the year (Q4/Holiday Season), we are looking for two experienced Senior Temporary Customer Service Agents to join our team. You will be the customer-facing voice of the Wirecutter Store. You will ensure that our customers receive the same level of care, clarity, and reliability that they expect from Wirecutter's editorial recommendations. You will report directly to the Ecommerce Operations Director. You will work with our Customer Experience Manager to resolve inquiries, refine support processes, and improve our helpdesk operations during the peak holiday shopping rush. Schedule and Hours: Base Hours: Up to 20 hours per business week. Peak Season: An additional 10 hours on weekends during peak periods. Available Shifts (subject to change): Shift A: 9:00 AM – 1:00 PM Shift B: 1:00 PM – 5:00 PM Responsibilities: You will provide customer support across our primary communication channels: email and chat.

About Us InStride Health’s mission is to deliver specialty anxiety and OCD care that works for every kid, teen, young adult, and family who needs it. Through this mission, we are expanding access to insurance-based care, increasing engagement in treatment, and improving treatment outcomes. We are doing this by combining research-backed clinical care and innovative technology to eliminate the major problems with care today: difficulty finding providers, months of waiting to be seen, arduous onboarding processes, and inconsistent use of evidence-based therapies and outcomes tracking. Our vision is to become the nation’s most trusted provider of pediatric anxiety and OCD care. Team InStride Health: Our Core Values Give Heart : We lead with heart, treating patients and their families the way we want our loved ones to be treated. Work Smart : We find smarter ways to solve hard problems and fix the broken mental health system by leveraging technology, diversity of thought, and innovation. Have Humility : We leave our egos at the door, empowering our team to collaborate, celebrate diversity, and adopt a growth mindset. Embrace Community: We all belong. We are in this together, and we never worry alone. We believe in each other and recognize that every voice matters. About the Role InStride Health is seeking a Coach Manager to lead and develop a team of coaches delivering high-quality, evidence-based support to our patients and families. Reporting directly to the Senior Director of Coaching, you will provide day-to-day people leadership, performance management, and operational oversight for your team while serving as an important connection point between coaches and the broader Coaching Department. In this role, you will foster a high-performing, growth-oriented team while ensuring consistent care quality, team performance, and effective day-to-day operations. You will partner closely with clinical and operational leaders to support care delivery, address team and pat

Program Manager – Cards Location: Belgium – Brussels About Capco Capco is a global business and technology consultancy specializing in financial services. We help leading financial institutions navigate complex change, improve their operations and deliver transformation across business and technology. Our collaborative and entrepreneurial environment gives you the opportunity to develop your expertise and contribute to projects with a tangible impact. About the Team You will join Capco's financial services consulting team and work with business leaders, technology teams and external partners on a major cards program. The assignment involves close collaboration across an international banking group, bringing together stakeholders with different priorities to deliver a coordinated program. The Role We are looking for an experienced Program Manager to lead the business delivery of a complex cards program. You will take ownership of program planning, governance and delivery, ensuring that objectives, resources, budgets and dependencies remain aligned. You will work closely with senior stakeholders, group-level teams and an external service provider. The role calls for someone who can combine a strategic view with disciplined execution, make informed decisions and maintain momentum across multiple projects and teams. This is a hybrid role based in Brussels, with regular travel to Paris for program and stakeholder meetings. What You Will Do Develop and maintain integrated program plans, aligning milestones, dependencies and delivery priorities across workstreams. Establish and manage program governance, including decision-making, escalation and reporting processes. Prepare and lead program boards and steering committees, presenting progress, risks and decisions clearly. Manage relationships with business and IT stakeholders, international group teams and external suppliers. Monitor delivery against scope, timelines and objectives, and coordinate actions to address

About the team The Incident Ops team is a global 24/7 team responsible for driving incident response and management from detection to resolution. Stripe is proud of its five 9s reliability and this team is at the forefront of ensuring we keep it that way - working hand-in-hand with Reliability Eng and across the Tech Org. This team of incident response managers (IRM) is defined by our sense of ownership and how we drive incidents to resolution - marshaling the necessary cross-functional resources to respond to and resolve service outages, critical bugs, security attacks and anything that significantly impacts the users of our products. The team is user-first and ensures appropriate external communications from Stripe and senior management to keep our users informed of disruption to their experience of Stripe. The team is skilled in communications, incident handling and technical adeptness as incidents can arise from anywhere and cut across products and orgs in Stripe. What you’ll do As an Incident Response Manager (IRM), you’ll play the key role in driving the right level of response from Stripes to incidents, determining impact, rallying Stripes to mitigate, communicating to users and ensuring appropriate remediations and orchestrate the Root Cause Analysis (RCA) process. You’ll work hand-in-hand with IRMs and engineers globally to ensure solid 24/7 coverage on how we monitor, detect, respond, communicate and mitigate incidents. When not managing incidents, you'll help scale our ability to respond to incidents, improve our operations, analyze data to provide insights and deepen our technical expertise in products. As a result, you’ll be seen as the protector of our users - in minimizing the impact of incidents on their business and ensuring that Stripe is always thinking of our users. Responsibilities Act as an on-call Incident Commander, responsible for driving and managing incident resolution with a high level of urgency, cross-functional collaboration, and accur

What We Do: Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact. Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection. Huntress now secures more than 5M endpoints and 16M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other. Reports to: Vice President, Channels and Alliances Location: Remote Australia What You’ll Do: Huntress is looking for a Reseller Sales Manager to join our new reseller sales team. In this role, you will be responsible for developing and managing reseller partnerships in Australia & New Zealand to support Huntress' continued growth and expansion. You will use your knowledge of the security landscape to open opportunities and build key partner relationships with resellers at the regional and national level(s). This role will work closely with senior sales leaders and other stakeholders on the revenue team to determine the actions necessary to identify opportunities for new routes to market to increase both revenue and the company’s market presence. You will work to identify value creation opportunities, shape and align implementation and support the reseller’s exec

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role Anthropic’s Infrastructure organization is responsible for the systems that train our models, serve our products, and support our engineering teams. That includes datacenter operations, capacity planning across cloud providers and our own facilities, accelerator cluster management, production serving infrastructure, developer tooling, data pipelines, and networking. It’s a lot of surface area, and the demands on it are growing fast. We’re hiring a TPM leader to own program management across this whole ecosystem from compute provisioning through to production workloads. We’re bringing up new datacenters, scaling multi-cloud compute across AWS, GCP, and Azure, managing datacenter construction, and building the software infrastructure to keep pace. The team is growing very quickly, and we’re looking for a senior leader with experience at scale to build and scale this team to support Anthropic’s rapid growth. You’ll report to the Head of TPM, partnering closely with various engineering leaders on technical strategy, roadmapping, and aligning TPM support where it is most impactful. You’ll personally drive 2–3 critical programs while leading your teamin parallel. This is a role where you need to be comfortable doing the work yourself before you can hand it off. What you'll do: IC Program Leadership Own and drive 2–3 of the highest-priority programs across infrastructure while you build the team Run the actual programs—datacenter bring-up timelines, capacity scaling plans, infrastructure migrations, cross-team reliability efforts, or whatever the most pressing needs are Build the processes and playbooks as you go—figure out wh

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Industry Context: AI-driven supply chain innovations reduce logistics costs by 15%+, inventory by 35%+, and improve service efficiency by 65%+. Companies prioritize AI-enabled automation as the key enabler for customer experience, sustainability, and resilience. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity . We're looking for a sharp, curious, and execution-oriented Associate Product Manager to join the OTR & Core Visibility team — the flagship product line at FourKites, used by some of the world's largest shippers to track billions of dollars of freight every day. This is not a traditional PM support role. You will own meaningful product outcomes from day one — working hands-on with data, engaging directly with enterprise customers, and partnering with engineering and design to ship features that move the needle on adoption, retention, and customer experience. You'll sit at the intersection of supply chain operations and modern software product development, and you'll need both: deep empathy for how freight actually moves, and the analytical rigor to translate that into product bets worth making. What you'll be doing Product Ownership & Adoption (40%) Track and analyze feature adoption, engagement, and retention KPIs for OTR and core visibility products Identify friction points and adoption gaps through usage data, customer interviews, and feedback loops with Customer Success and Sales Build and prioritize a backlog of targeted product enhancements that drive measurable improvement in customer stickiness Support roadmap planning alongside senior PMs, contributing well-reasoned prioritization recommendations Data &

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As an Associate Manager, Compliance within CX Global Financial Crimes Operations (GFCO), you'll join the Functional Lead team, a high-performing group responsible for ensuring Coinbase's compliance operations programs across Transaction Monitoring (TM), Screening, and Enhanced Due Diligence (EDD) operate effectively and efficiently. You'll own the compliance content function across all three pillars, lead a small team of contractors, and serve as an operational program manager for the TM function. You'll drive measurable efficiency gains by embedding AI into compliance content operations while maintaining rigorous quality standards. What you’ll do: Own the end-to-end content lifecycle across TM, Screening, and EDD, managing intake, prioritization, creation, review, approval, publishing, and change communication for all procedural content, guidance documents, and job aids Lead a small team of 2-3 contractors, assigning work, setting priorities, and ensuring consistent quality and delivery against deadlines Drive program management for the TM function, hosting weekly change management meetings, tracking the book of work, resolving blockers, and reporting progress to senior leadership Build and deploy AI agents and automated workflows to scale content production, streamline intake processes, and reduce manual effort across daily operations Partner cross-functional

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Staff Program Manager San Diego, CA Come join Sony Interactive Entertainment as a Staff Program Manager leading PlayStation Platform initiatives! This role will be responsible for driving programs from inception through deployment over a worldwide scale to deliver amazing customer benefits. The candidate will partner with a globally distributed cross-functional team (product management, design, research, content, product engineering, business operations, marketing, consumer support, legal, finance) to ensure product and operational readiness for market delivery. How you’ll lead: Lead end-to-end program delivery by driving roadmap development, strategic decision-making, and execution planning for large cross-functional teams across all phases of the program lifecycle, from concept through in-market launch. Collaborate with cross-functional teams and management of multiple worldwide business partners to ensure alignment with objectives, find common ground and promote diverse thinking and viewpoints for program success Effectively and clearly communicate program information to various levels across organizational boundaries, including senior leadership Proactively identify critical issues and dependencies that need action and drive them to closure, while balancing bu

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity: We are currently seeking individuals for a full-time position in our inaugural fulfillment centers, with a focus on ICQA (Inventory Control and Quality Assurance). As an ICQA and Continuous Improvement Manager, you will play a crucial role in launching and operating our fulfillment centers by ensuring efficient inventory management, maintaining high quality standards, and driving continuous improvement initiatives. As a key member of the Flexport team, you will serve as a people leader, responsible for managing a team on the operating floor. Your main objective will be to optimize the ICQA process, utilizing advanced tools, methodologies, and data analytics to ensure accurate inventory tracking, timely inspections, and quality control. You will also drive continuous improvement initiatives to enhance operational efficiency and effectiveness. This senior ICQA and Continuous Improvement Manager position offers a unique opportunity to invest in others and foster a collaborative leadership style. By leveraging the tools, processes, and operations that drive Flexport's mission to make global trade easy for everyone, you will contribute to the overall su

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your role: The Manager, US Commercial Specialty Marketing is responsible for leading downstream marketing strategies and commercial initiatives for the assigned product portfolio. Reporting to the Senior Director, US Commercial Marketing, this role drives product commercialization, market adoption, customer engagement, and sales enablement to support business growth and portfolio performance. What you'll be doing: Serve as the US product management lead and subject matter expert for the Med-Surg, ICU, and Specialty portfolio. Lead new product launches by developing market strategies, KPIs, training plans, and commercialization initiatives. Develop and execute pricing, promotional, channel, partnership, and continuing education strategies. Create customer-focused sales and marketing tools that communicate portfolio value to healthcare stakeholders. Drive go-to-market strategy, product positioning, messaging, and target customer identification. Partner closel

About us GoCardless, a Mollie company, is a global leader in bank payments. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect, manage and send bank payments through Direct Debit, real-time payments and open banking. With US$130bn+ processed annually across 30+ countries, we handle recurring and one-off payments without the chasing, stress, or expensive fees. Our end-to-end payment platform also features AI-powered solutions to improve payment success and reduce fraud, alongside connections to over 350 platforms businesses use everyday. We are headquartered in the UK, with teams and operations spanning North America, Europe and Asia-Pacific. For more information, please visit www.gocardless.com and follow us on LinkedIn @GoCardless. Mollie is the leading payments and financial services partner for business, rooted in Europe, with global reach. The role Payment Success helps merchants get paid and keep their cash flow reliable. We predict which payments are likely to fail, recover the money when they do, and protect merchant cash flow across our payment rails. As Engineering Manager, you will lead a cross-functional team of engineers, a designer and data scientists, building intelligent products that use machine learning and AI. You will take ownership of the payment intelligence products we have already built, and work with your team and product manager to decide what we build next. We give teams problems to solve rather than tasks to complete, so you and your team will own what gets built, how it gets built and how success is measured. You will be accountable for the quality, delivery and operation of everything the team ships, and you will look after your people through 1:1s, feedback and career development. You'll step in wherever the team needs you, and earn credibility with senior engineers and data scientists within the team and across product development. What excites you Shipping stuff: you’ll work with your tea

About us GoCardless, a Mollie company, is a global leader in bank payments. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect, manage and send bank payments through Direct Debit, real-time payments and open banking. With US$130bn+ processed annually across 30+ countries, we handle recurring and one-off payments without the chasing, stress, or expensive fees. Our end-to-end payment platform also features AI-powered solutions to improve payment success and reduce fraud, alongside connections to over 350 platforms businesses use everyday. We are headquartered in the UK, with teams and operations spanning North America, Europe and Asia-Pacific. For more information, please visit www.gocardless.com and follow us on LinkedIn @GoCardless. Mollie is the leading payments and financial services partner for business, rooted in Europe, with global reach. The role Payment Success helps merchants get paid and keep their cash flow reliable. We predict which payments are likely to fail, recover the money when they do, and protect merchant cash flow across our payment rails. As Engineering Manager, you will lead a cross-functional team of engineers, a designer and data scientists, building intelligent products that use machine learning and AI. You will take ownership of the payment intelligence products we have already built, and work with your team and product manager to decide what we build next. We give teams problems to solve rather than tasks to complete, so you and your team will own what gets built, how it gets built and how success is measured. You will be accountable for the quality, delivery and operation of everything the team ships, and you will look after your people through 1:1s, feedback and career development. You'll step in wherever the team needs you, and earn credibility with senior engineers and data scientists within the team and across product development. What excites you Shipping stuff: you’ll work with your tea