Senior Manager Process Excellence Jobs

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 We're looking for a Senior Technical Account Manager (TAM) to act as a strategic partner and trusted advisor to our customers, blending strong relationship management with a deep understanding of ClickUp’s platform and capabilities. This role sits at the intersection of customer success, solution strategy, and technical enablement, supporting long-term growth, adoption, and measurable business outcomes. TAMs own the complete post-sales customer lifecycle, from initial implementation and onboarding through ongoing managed services, strategic expansion opportunities, and driving meaningful impact on renewal outcomes across their book of business. This role requires an AI-native professional who actively leverages generative and agentic AI in their day-to-day work, bringing firsthand expertise to help customers unlock the full potential of intelligent automation. TAMs lead with a customer-first mindset, developing success plans, guiding onboarding and adoption, and ensuring stakeholders see continuous value throughout their lifecycle. While you’ll support technical initiatives like process optimization, workflow design, and AI enablement, you’ll also own the overall health, engagement, and strategic direction of your accounts. You’ll work cross-functionally with Sales, Product, and Support to align efforts and ensure each customer’s success story is long-term, scalable, and impactful. Technical Account Managers (TAMs) are responsible for delivering measurable value and driving meaningful business outcomes across their customer portfolio by focusing on: Customer Enablement & Onboarding: Guiding new tea

The Senior Strategic Sourcing Manager will lead commercial strategy, advisory, and execution for all Zoox manufacturing projects. It will own Zoox manufacturing third-party relationships end-to-end to lead (i) competitive sourcing and negotiations, (ii) project execution, and (iii) ongoing performance of manufacturing suppliers. Finally, this role will support negotiation of capital equipment in the Zoox supply chain and also support future production strategizing. These activities ensure that Zoox’s manufacturing organizations can successfully and predictably produce complex systems at scale through world-class supplier relationships and cost structures. In this role, you will: Lead procurement and partnership initiatives for Zoox’s manufacturing organizations; build and maintain strategic relationships with key suppliers as the lead point of contact for all commercial topics Lead the day-to-day process of ensuring successful partnerships (milestone adherence, change order management, quality assurance, cost control, etc.) and build supplier performance assessments to support future sourcing decisions Proactively engage with Zoox stakeholders (incl. engineering, operations, manufacturing, strategy, finance, and design) to derive and execute the short- and medium-term business and technology roadmap to support Zoox’s vehicle assembly and service deployment Design, conduct, and synthesize supplier, industry, and market research; drive cost transparency and build total cost of ownership models to support sourcing decisions Ensure optimal contract coverage for the commodity/service in partnership with engineering and legal support Qualifications 8+ years of experience focused on commercial analysis and decisions Expertise in capital projects and equipment for hardware manufacturing/production Experience driving completion of complex projects with internal and external parties Ability to vi

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here). Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ As a Product Marketing Manager for the Italian market at Qonto, your main focus will be to develop strong customer insights, drive the go-to-market strategy, and support the successful launch and adoption of our products in Italy. This is an exciting opportunity to shape our market strategy and contribute directly to Qonto’s growth. The role is a maternity cover for Giulia, our current Product Marketing Manager for the Italian market. 👩‍💻🧑‍💻As a Product Marketing Manager - Italian Market at Qonto, you will • Specialize in customer insights for the Italian market, identifying and prioritizing use cases and features that resonate with local customers. • Drive the GTM strategy, ensuring effective product launches and strong market positioning. • Act as P

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . Role Overview The Senior Client Account Manager, Greater China Region , is responsible for overseeing a portfolio of high-value advertisers, driving sustainable revenue growth, and deepening strategic relationships with flagship partners across the region. You will combine strong commercial acumen, data-driven storytelling, and deep platform expertise to help clients achieve their business objectives on Pinterest. In this role, you’ll also provide leadership, guidance, and mentorship to other account managers to ensure best-in-class client service and performance. What you’ll do: Own and execute strategic account plans for key Greater China export advertisers, aligning with their business priorities, identifying growth opportunities, and proactively addressing risks. Build and deepen senior-level relationships with flagship partners,

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Brand & Experience team builds the emotional connection between Deliveroo and our customers, riders, and partners. With a deep understanding of our audience and a passion for creativity, we bring our brand to life across every touchpoint. Whether it’s a push notification, social campaign, or packaging design—we craft compelling experiences that shape perceptions, spark engagement, and make Deliveroo a loved, global brand. We’re looking for a Senior Creative Project Manager to join our London team. This is a hybrid role working 3 days a week from our London HQ. In this role, you’ll help us lead the end-to-end delivery of creative projects across diverse briefs—from fast-turnaround sprints to global, multi-channel campaigns—while driving studio operations and process improvements. This is a 12 month fixed term contract. What You’ll Be Doing You’ll be joining the Creative Studio team. Reporting into the PMO Lead, you'll work alongside Creative, Campaign, Design, and Creative Operations functions to power our in-house marketing and creative output. Here’s what your day-to-day might look like: Campaign & Project Delivery Lead the end-to-end delivery of creative briefs—ranging from high-volume growth marketing and CRM sprints to complex, multi-market campaigns including AV and TVC. Develop accurate project plans, timelines, and milestones while managing budgets and resources to ensure seamless delivery across creative and marketing teams. Stakeholder Leadership & Traffic Management Act as the primary contact for projects, buildi

Join Truecaller – The place where innovation meets impact! Truecaller's mission is to build trust in communication by making it safer, smarter, and more efficient. Born in Sweden, trusted by the world, and here’s why we stand out: We are trusted by over 500 million active users every month across 190+ countries We identify over 15 billion calls daily, helping users avoid spam and scams We are powered by a team of 400+ employees from 45+ nationalities We always look for people who take initiative, own their work, and keep raising the bar. An entrepreneurial mindset matters here, especially when it turns bold ideas into real actions. We stay collaborative and focused, always searching for smarter paths forward. If you want to make an impact and grow with a team that inspires millions, you’ll fit right in. We at Truecaller for Business focus on providing value to large enterprise businesses, by improving how they communicate with their customers. They leverage the power of the Truecaller platform to grow business for enterprise customers. This ranges from controlling their appearance on Truecaller as a verified business to increasing call efficiency and message response rates by enabling trusted and contextually relevant communication with their customers. This is an exciting role for anyone looking to build a world-class career in Customer Success function focusing on enterprise / legacy businesses. The role involves working with multiple stakeholders and teams internally/externally. As a Senior Customer Success Manager , you will play a key role in building a scalable and velocity driven world class customer success function in the Enterprise Solutions Business Unit at Truecaller. What you'll do: Responsible for building and nurturing relations with customers, key personnel within customer companies post sales cycle. Help customers on-board seamlessly on Truecaller’s enterprise product with complete process compliance. Develops and maintains customer rela

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Key Responsibilities Establish the program framework for Compute PE's AI initiatives, including timelines, dependencies, risks, and outcomes across concurrent workstreams. Build alignment among Compute PE, Design, Technology Development, DRAM/NAND business units, and partner teams to keep workstreams on track. Track initiative status, identify risks early, and partner with teams to resolve issues across organizational boundaries. Create clear reporting for senior leaders on portfolio health, progress, and key decisions. Partner with Product Development Team Leads (PDTLs) and engineering leaders to incorporate AI requirements into product roadmaps. Identify coordination gaps and implement process improvements to accelerate critical initiatives. Facilitate decision-making forums, track commitments, and maintain a reliable source of information for program status. Apply AI-enabled tools and agentic solutions, such as Code Assist and Cloud Assist, to improve productivity in program workflows, reporting, and analysis. Required Qualifications Candidate must have a Bachelor’s degree in Electrical Engineering, Computer Engineering, Physics, Materials Science, or a related technical field, plus 8+ years in the semiconductor industry with strong understanding of memory/compute product development. Experience leading complex, technical programs, involving multiple teams from definition through execution. Deep familiarity with product

At Experient, we provide experience, technology, and transformation support to our clients, creating a dynamic work environment. We value collaboration, prioritize effective communication, and focus on delivering results quickly and practically. Whether you’re looking to deepen your expertise or take on new challenges, we’re here to support your journey every step of the way. We are seeking a Senior Technical Project Manager to join our team. In this role, you will lead the delivery of technology initiatives that bring business strategy to life within financial services. You will serve as a Senior Technical Project Manager on client engagements, guiding cross-functional teams as they implement strategies across credit card, fraud prevention, collections and lending portfolios, and ensuring each release is high quality, well governed and tied to business priorities. The ideal candidate pairs a strong understanding of banking and lending with disciplined Agile delivery and has a proven track record of turning complex requirements into well-planned, on-time releases. This is a highly collaborative, client-facing consulting role requiring the ability to bring clarity to technical work, keep diverse stakeholders aligned and navigate the regulatory expectations that shape financial services environments. Location: Dallas, TX or Charlotte, NC; Hybrid work environment. What You'll Do Own technical initiatives from start to finish, partnering with client stakeholders to shape project scope, objectives and a clear vision for delivery. Translate business strategy into actionable work by breaking requirements down into well-defined tasks, user stories and acceptance criteria. Develop and maintain technical requirements documentation and process flow diagrams that give engineering, QA and business teams a shared view of the solution. Build and manage a prioritized backlog that reflects business value, customer impact and shifting client priorities. Lead Agile ceremonies, includi

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the Role Sentry’s AI capabilities span infrastructure, product features, design, and data ingestion. We’re hiring a Senior Technical Program Manager to connect this work across teams, helping them make decisions, manage dependencies, and deliver a cohesive product experience. Our AI/ML team is building a modular platform for model routing, agent execution, and evaluations. Issues Platform owns customer-facing experiences such as issue details, activity feeds, and notifications. Product Design shapes how these experiences work together, while Ingest provides the underlying data pipeline. You’ll lead the program across these teams: clarifying ownership, sequencing work, managing integration risks, and coordinating release readiness. You’ll partner with team leads to connect their plans and resolve gaps between roadmaps. You’ll also improve how engineering changes reach teams across Engineering, Product, and Design, along with Documentation and Support. Your goal is a lightweight process giving partners the information and preparation time they need before changes reach customers. You’ll join an early TPM team and help shape how the function works at Sentry. Success means helping teams deliver together through technical judgment, clear communication, and practical coordination. This role is based in San Francisco, with three days per week in the office. What You’ll Do AI Delivery Connect roadmaps across AI/ML, Issues Platform, Product Design, and Ingest into a shared delivery plan. Sequence platform capabilities, product features, and design work so teams address dependencies before they delay a release. Help teams assign

ClinChoice is a global full-service CRO recognized for its commitment to professional development, strong work-life balance, and a collaborative, quality-driven “one-team” culture. We are currently seeking a Senior Clinical Project Manager to support projects across pharmaceutical, biotechnology, medical device, and consumer health clients, ranging from emerging companies to large global organizations. In this role, you will lead cross-functional teams and oversee the execution of complex clinical trials, ensuring successful delivery in accordance with contractual commitments, SOPs, ICH-GCP guidelines, and applicable regulatory requirements. Qualified candidates will have 8+ years of clinical project management experience, including prior experience within a CRO environment. Experience managing complex studies (such as respiratory or rare disease) and/or general medicine studies is required. This is a permanent remote opportunity, in Romania. Please note that you must have CRO experience to be considered. Join our global team and help improve peoples' lives! Main Job Tasks and Responsibilities: Manage and coordinate complex clinical projects. Manage all project specific services required by the Sponsor (central lab exams, drug shipments, document shipments, etc.). Manage the correct development of the clinical project, interacting with the Sponsor and the Investigators and properly coordinating the project team members. Keep professionally abreast of all scientific, regulatory, and operational aspects relevant to the clinical projects assigned. Knowledgeable in the application process for clinical studies, in force in the country/ies of work. Collect and manage study data documentation (CRFs, patient diaries, questionnaires, queries, study supplies, regulatory documents, correspondence, etc.). May act as a Technical Specialist supervising the projects within specific therapeutic and technical areas. Assure the proper timelines of the assigne

The HR Technology organization is looking for a seasoned Senior Technical Program Manager to help enable the efficient delivery of technology solutions to meet stakeholder needs. TPMs in the organization enable IT to accelerate business impact and strategically transform how we work with technology and AI. As a Senior Technical Program Manager, you will own the successful delivery of complex, cross-functional efforts. You will partner closely with stakeholders across the organization from Human Resources, Legal, Finance and other teams across the business as needed to develop and execute against our overall product vision and business objectives, uncover solutions to technical challenges, and provide data-driven insights that power strategic decision-making for our organization. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Position Expectations: Execute and improve the processes and tools that inform the daily life of the HR Technology delivery teams Drive coordination between product development teams and internal stakeholders to prioritize the team's backlog and plan its release roadmap Identify risks to the team's delivery, mitigating them where possible Own the data around the health of each team's project and ticket backlog Know when a project/team requires more hands-on management and know when it is time to operationalize and develop a process framework for the project and/or team(s) Promote a culture of continuous improvement by conducting retrospectives to help identify areas of growth and learnings within and across teams Recognize patterns in a sea of information and take action accordingly Expand knowledge into new domains by consistently working to gain the requisite technical knowledge required to skillfully manage the complexities, dependencies, and risks associated with HR technology enabled projects The right candidate for this role will be Experienced with 7+ years working in an PMO

Bloomreach is building the world’s premier agentic platform for personalization .We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. About the role Location: Czech Republic or Slovakia. Fully remote. Working hours centered on Central European Time (CET/CEST) Reports to: Director, Global Support Incident and problem management today is fragmented and owned part-time by people whose primary role is technical. We are hiring a dedicated Senior Incident & Problem Manager to own the discipline end to end: define how we respond, lead live incidents personally, and embed a single standard across Loomi. This role pairs process ownership with hands-on incident management. You lead the war room / bridge, drive restoration, and set the bar for how incidents are run. This is not administrative coordination: you are expected to become proficient in Loomi at both a functional and a technical level, so you can lead incidents with real p

Bloomreach is building the world’s premier agentic platform for personalization .We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. About the role Location: Czech Republic or Slovakia. Fully remote. Working hours centered on Central European Time (CET/CEST) Reports to: Director, Global Support Incident and problem management today is fragmented and owned part-time by people whose primary role is technical. We are hiring a dedicated Senior Incident & Problem Manager to own the discipline end to end: define how we respond, lead live incidents personally, and embed a single standard across Loomi. This role pairs process ownership with hands-on incident management. You lead the war room / bridge, drive restoration, and set the bar for how incidents are run. This is not administrative coordination: you are expected to become proficient in Loomi at both a functional and a technical level, so you can lead incidents with real p

About Sureify Sureify is dedicated to modernizing the life insurance and annuity industry. We provide cutting-edge digital solutions that empower insurers to easily engage with, sell to, and service their customers. Our mission is to drive meaningful digital transformation by offering scalable technology that enhances customer engagement and streamlines carrier operations. Sureify's products deliver the advanced digital experiences that life insurance carriers, agents, employees, and consumers now expect in this rapidly evolving technological landscape. At Sureify, we cultivate a culture that prioritizes innovation, collaboration, and continuous learning. Role Overview We are looking for a Senior Technical Release Manager to join our Hyderabad office. This role will be responsible for managing all production releases across our enterprise platform and customer-specific solutions. Unlike traditional release roles, this position serves as a Technical Release Governor in a complex hybrid environment consisting of both multi-tenant products and multi-instance siloed environments. As we scale our carrier customer base, we are looking to adopt best of the breed release practices. You will be the single point of accountability for replacing high-intensity manual interventions in releases with a systematic, technically rigorous process. You will ensure releases are delivered with quality, predictability, and efficiency while bridging the gap between engineering, QA, product, and client support teams. Key Responsibilities Release Lifecycle Leadership: Own and manage the end-to-end release lifecycle for all production deployments, including core platform production updates and customer-specific customizations. Define, document, and enforce release management processes and standards . Create and maintain the release calendar , ensuring transparency and alignment across teams. Tec

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Ramp is building institutional partnerships with top global strategy consulting firms that shape finance transformation and technology decisions for the CFOs and CEOs we serve. These firms influence clients before a buying process begins, advise on the operating and technology decisions that define transformation programs, and can help clients move from strategy to live operational capability. Ramp has an opportunity to build relationships that create value for the firm, its clients, and Ramp, across executive engagement, thought leadership, co-sell, and shared client work. This role will own those relationships and turn them into an institutional go-to-market motion: building credibility with firm leadership, identifying the right client and practice wedges, developing firm-specific plans, leveraging Ramp’s data to amplify firms’ thought leadership, and creating repeatable paths to joint client outcomes. This is a build from the ground up. Ramp's relationships across this ecosystem are early and largely informal today, and this perso