Senior Merchant Ops Analyst Jobs

About the Team The Go-To-Market (GTM) team within Merchant Strategy & Operations (Mx S&O) owns the operating engine that brings the right merchants onto DoorDash and sets them up for long-term success on the platform. Our Onboarding & Activation function sits at the heart of this — ensuring every new restaurant launches correctly and stays healthy from day one. From accurate menu descriptions and compelling photo coverage to correct trading hours and reliable POS integration, the quality of onboarding directly shapes both the merchant and consumer experience across ANZ. About the Role We're looking for a Senior Associate to help scale and optimise quality across the Onboarding & Activation function, with a primary focus on menu operations. This role sits within the GTM team and works closely with Operations, Sales, Product, Integrations, and menu operations teams to drive quality at scale. You'll be accountable for defining what "great" looks like during onboarding and activation — and improving and optimising the frameworks, systems, and playbooks to get there consistently. You're excited about this opportunity because you will… Help shape and execute the approach to menu accuracy across new and activating merchant cohorts: Descriptions, item completeness, photo coverage, pricing accuracy, category structure, and platform compliance. Raise the quality bar on menu data to improve the merchant and consumer experience. Drive activation quality across Onboarding & Activation: Work across the full activation suite to raise the baseline quality of every new merchant launch. Define what "great" looks like at activation and close the gap between signed and truly live. Manage and monitor tools and technology across the Onboarding & Activation workstream : Oversee the tools embedded in the merchant activation process — ensuring they're performing effectively, and continuously improving how this technology supports merchant quality at scale. Improve an

About the Team Our New Verticals team launched in 2020 with the purpose of delighting our customers and empowering local communities outside of just restaurants. Since then, we’ve launched Grocery, Convenience, Alcohol, Retail, and DashMarts while also building merchant services, dasher tooling and consumer products. New Verticals is the growth engine of DoorDash’s business and we are continuing to build and scale new businesses everyday! Grocery is one of our highest priority, most complex verticals that is key to acquiring consumers to new verticals outside of just restaurants. About the Role We are hiring a Senior Associate on our Grocery Merchant Strategy & Operations teams to work scaling the service offerings we can provide to consumers through our third party merchant partnerships with some of the most well known grocers and your local favorite grocers on our platform! In this role, you will lead growth projects for major Grocery merchants to ensure we are able to onboard every SKU or service a grocery store offers. This includes portfolio management, ideating and launching 0-1 initiatives across our merchants, onboarding merchants to new services and improving quality every step of the way. You will partner closely with product, engineering, finance, analytics and business development to bring these initiatives to life! These roles sit at the intersection of strategy, operations, and product. The best operators today are rapidly generating new ideas, taking ownership over metrics and moving them in the right direction through building product visions, synthesizing complex analyses and testing every idea — all while leveraging AI to uplevel how we operate. We expect this person to stay at the forefront of how AI is reshaping the work, actively exploring new tools, automating repetitive workflows, and finding ways to do in hours what used to take weeks. You will report into a Manager on our New Verticals Strategy & Operations team and be an

About Paytm Group: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Skills that will help you succeed in this role - 3–6 years of core Product Management experience, specifically within high-growth consumer or partner-facing product charters. - Proven track record in scaling products and owning KPI outcomes, preferably at new-age internet leaders (e.g., Zomato, Swiggy, Flipkart, Amazon, MMT or equivalent). - Strong preference for candidates with platform-thinking capabilities - those who can look beyond the immediate sprint to architect 1-year scalable roadmaps across multiple business verticals. - Must possess a 'data-first' mindset, with the ability to move beyond basic reporting to derive actionable insights - Hands-on experience with product analytics suites (e.g., Amplitude, Mixpanel, Google Analytics or Clevertap) and prevalent visualization tools - Candidates with hands-on experience of building Data Science, Machine Learning, AI native products to be preferred. - Hands-on experience in using AI tools or Agentic AI for wireframing, workflows, prototyping, documentation, data analysis & generating insights. Why join us A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities solid 360 feedback from your peer teams on your support of their goals respect, that is earned, not demanded from your peers and manager. Compensation: If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving cons

About the Team At DoorDash, we're redefining the future of on-demand delivery. At the center of this is our marketplace, connecting 30+ million customers on DoorDash with their favorite restaurants and brands! The Marketplace team focuses on growing our consumer business, including DashPass, our global subscription program. Our vision is to create the world’s leading membership program in local commerce, delivering unprecedented value and a world class experience to members. About the Role We're looking for a Senior Manager, DashPass Strategy & Operations to build and own the merchant co-funding strategy behind DashPass. DashPass benefits are what make membership the most valuable proposition in local commerce — this role is about making them sustainable and scalable by unlocking merchant investment in them. You'll sit at the intersection of our consumer subscription business and our merchant and monetization teams. You'll define what merchants get from DashPass, quantify it credibly, and turn that into co-funded offers that scale across the full spectrum of merchant cohorts — from our largest Enterprise brands down to hundreds of thousands of SMBs, each with fundamentally different economics, decision-making, and tooling needs. You'll also be the voice ensuring the benefits we put in front of members are evaluated on merchant outcomes, not just consumer ones. Success in this role depends on building conviction with data and driving outcomes across product, engineering, data science, marketing, finance, and commercial teams without direct authority. Own the DashPass co-funding strategy end to end — define which benefits merchants should fund, at what level, and why; build the business case that makes it compelling for merchants and accretive for DashPass Build and defend the merchant value proposition for DashPass — quantify incremental volume, new customer acquisition, and order frequency attributable to DashPass, and turn that into a repeatable, credible pitch

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. CDD Reviews Team Our Customer Risk Review team is seeking an experienced Senior CDD Risk Analyst with a strong compliance and regulatory background and deep CDD knowledge. The core impact of this role lies in the opportunity and autonomy to translate complex regulatory requirements into scalable, day-to-day operational processes. Working cross-functionally with Quality Assurance, Compliance, and Commercial teams you will shape how our team works. What You’ll Do End-to-End Case Management: Manage periodic reviews for high-risk enterprise customers, from initial assessment through final remediation. This involves conducting in-depth due diligence, analyzing complex ownership structures, and adhering to all regulatory obligations and internal policies are met within strict timelines. Uphold Quality & Consistency: Maintain "First-Time-Right" accuracy, perform regular quality control checks for the team, upskill team members on quality standards, ensure accurate risk reasoning, follow SOPs strictly, and maintain high-quality decision-making across all casework. Peer Mentorship: Coach peers, guide the team through complex cases, support upskilling team quality, and foster a culture of proactive risk management. Policy Alignment & Operational Excellence: Lead calibration sessions to translate Second Line compliance requiremen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. CDD Direct Customer Onboarding Team Our Direct Customer Onboarding (CDD) team is seeking an experienced Senior CDD Risk Analyst with a strong compliance background and deep CDD expertise. In this role, your core focus centers on two key pillars: leading quality improvements (and quality control processes sign-offs) and directly managing high-complexity enterprise onboarding cases. Additionally, you will serve as a Subject Matter Expert (SME) and mentor, actively helping to upskill the team while collaborating cross-functionally with Quality Assurance, Compliance, and Commercial teams to streamline our onboarding process while safeguarding Adyen through strict regulatory compliance. What You’ll Do Complex Merchant Onboarding & Collaborative Problem-Solving : Autonomously lead the onboarding process for Adyen’s most strategic and complex enterprise merchants. Conduct multi-jurisdictional due diligence, dissecting opaque corporate structures, and mitigating risks associated with PEPs, sanctions, adverse media, and high-risk industries. Regulatory Interpretation & Policy Alignment: Translate complex second-line compliance policies into actionable first-line operational procedures and lead calibration sessions to ensure consistent application across the team. Uphold Quality & Consistency: Maintain "First-Time-Right" acc

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. About the Team Our Direct Customer Onboarding (CDD) team is seeking an experienced Senior CDD Risk Analyst with a strong compliance background and deep CDD expertise. In this role, your core focus centers on two key pillars: leading quality improvements (and quality control processes sign-offs) and directly managing high-complexity enterprise onboarding cases. Additionally, you will serve as a Subject Matter Expert (SME) and mentor, actively helping to upskill the team while collaborating cross-functionally with Quality Assurance, Compliance, and Commercial teams to streamline our onboarding process while safeguarding Adyen through strict regulatory compliance. What You’ll Do Complex Merchant Onboarding & Collaborative Problem-Solving : Autonomously lead the onboarding process for Adyen’s most strategic and complex enterprise merchants. Conduct multi-jurisdictional due diligence, dissecting opaque corporate structures, and mitigating risks associated with PEPs, sanctions, adverse media, and high-risk industries. Regulatory Interpretation & Policy Alignment: Translate complex second-line compliance policies into actionable first-line operational procedures and lead calibration sessions to ensure consistent application across the team. Quality Assurance, Escalation, & Knowledge Leadership: Maintain a 100% quality ass

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Financial Risk Analyst As a Senior Financial Risk Analyst on our Merchant Potential Liability Team you will be part of a team of high-performing professionals that evaluates and manages financial risk (i.e. chargebacks) arising from a portfolio of enterprise merchants, as well as assessing the risk of new products. As a member of our team, you will help us scale and innovate our financial risk management framework and processes. You will be working closely with the Commercial, Product and Legal teams while collaborating with some of the biggest merchants processing on the Adyen platform, all with one overarching goal: limiting Adyen’s exposure to credit losses. Our team is highly motivated, extremely innovative, and thrives on shared success. As we operate globally, our team is part of an international team with diverse backgrounds and skill sets. Our ideal new team member has a proven track record of solving problems, is a great communicator with an affinity for technology and a passion for finance. What you’ll be doing As Senior Financial Risk Analyst on our Merchant Potential Liability team, you will work closely with our very diverse merchant portfolio, to assess and analyse their business model and financial health, and provide clear and concise credit risk advice to the Adyen credit risk committee. You

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, we’re looking for a Senior Account Manager in our retail team who will play a key role in supporting our biggest retail partners and helping them succeed on our platform. If you’re eager to learn, enjoy working with different teams, and want to be part of shaping the shopping experience of the future, this could be the role for you. Part of the DoorDash team, we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. Today, our products are used by 55+ million registered users who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world. Together, we’ve helped big brands, local stores and neighborhood restaurants do over €15 billion’s worth of business through our platform. We’re constantly launching new cities and products, so there are always new opportunities to expand your skills and progress your career. As our new Senior Account Manager you’ll manage and develop a portfolio of retail partners, focusing on building strong relationships, using data to drive performance, and delivering results for Wolt, our partners, and our customers. What you’ll be doing Own and develop the partnerships with some of our largest and most important accounts Bu

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. About the Team: Our Customer Risk Review team is seeking an experienced Senior CDD Risk Analyst with a strong compliance and regulatory background and deep CDD knowledge. In this role, you will drive high-complexity risk reviews, lead direct customer engagements, and work cross-functionally with Quality Assurance, Compliance and Commercial teams to help scale the process while balancing risk mitigation with strategic business growth. What You’ll Do End-to-End Case Management: Manage periodic reviews for high-risk enterprise customers, from initial assessment through final remediation. This involves conducting in-depth due diligence, analyzing complex ownership structures, and adhering to all regulatory obligations and internal policies are met within strict timelines. Uphold Quality & Consistency: Maintain "First-Time-Right" accuracy, perform regular quality control checks for the team, upskill team members on quality standards, ensure accurate risk reasoning, follow SOPs strictly, and maintain high-quality decision-making across all casework. Peer Mentorship: Coach peers, guide the team through complex cases, support upskilling team quality, and foster a culture of proactive risk management. Policy Alignment & Operational Excellence: Lead calibration sessions to translate Second Line compliance requirements into pract

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. What you’ll be doing We are looking for a highly motivated and data driven Senior Account Manager to join our growing team. As an Senior Account Manager you’ll play a key role in maximize our partners performance on the Wolt platform. You’ll focus on building strong relationships, providing top tier client experience, and driving growth through data-driven insights and close collaboration with cross-functional teams. Day-to-day in this role you’ll: Partner growth - drive the commercial growth of existing partners; Portfolio management - oversee a portfolio of partners, ensuring value creation across all stakeholders: partners, customers, couriers and Wolt; Performance optimization - use data insights to identify opportunities for partners, propose tailored campaigns and provide high level consultation to boost results; Relationship building - act as the key contact for appointed accounts, maintaining strong communication and supporting expansion opportunities; Cross-functional collaboration - ensure smooth communication across functions to align goals and optimize partner performance. Our humble expectations 4+ years of experience in account development, retail operations, sales; experience in e-commerce or marketplace is a plus; Analytical think

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Who We Are Global Marts builds the technology behind DoorDash's own grocery and retail operations across DashMart, Wolt Market, and Deliveroo Hop. Our systems decide what products our stores stock, how much inventory to purchase, which vendors to source from, how warehouses execute orders, and what prices customers see. We build everything from forecasting and replenishment systems to vendor management, warehouse execution, labor scheduling, space optimization, and pricing. Our in-house forecasting platform has replaced third-party solutions and now powers production globally. This isn't a traditional CRUD backend environment. Much of our work involves designing new systems that solve complex operational problems at global scale. What You'll Do As a Senior Backend Engineer, you'll work primarily with Go or Kotlin and take end-to-end ownership of production systems and complex technical initiatives. You'll: Design, build, and operate backend systems that support inventory, purchasing, warehouse operations, pricing, and fulfillment. Own technical solutions from problem definition and design through implementation, deployment, monitoring, and production operation. Work on data-heavy systems where software engineering meets forecasting, optimization, and

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. New Verticals is everything our customers buy that isn't a restaurant meal: groceries, pharmacy, electronics, the shop on the corner. It's one of the company's growth engines and still largely unsolved as a product problem - a forty-item grocery basket is nothing like ordering dinner. As a Senior Mobile Engineer, iOS - you'll join New Verticals EMEA, the group accountable for that mission across Wolt and Deliveroo in 30+ countries, organised as five teams. Your home team owns quality and cost: making sure customers actually get what they ordered, at a sensible cost of getting a basket to their door. Substitutions, unavailable items, order accuracy - invisible when it works, infuriating when it doesn't. You won't only work there: mobile expertise is in demand across all five teams, and part of the role is going where the iOS work is. This role is primarily focused on native iOS development. Experience across both iOS and Android, as well as backend development, is a strong plus. What you’ll be doing Building, improving and maintaining native iOS features for customer-facing journeys within our shared consumer apps. Partnering closely with product, design and engineering colleagues to turn customer and business needs into simple, reliable and scalable mobile e

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, we help customers shop from their favourite retailers and support our partners in growing their businesses. We’re looking for a Senior Retail Development Manager to manage and grow partnerships with some of Kazakhstan’s largest supermarket and retail chains. You’ll own a portfolio of key retail partners, build relationships with senior decision-makers, and turn business opportunities into results. Working closely with our Retail Lead, Marketing, and Operations teams, you’ll help partners grow sales, invest in advertising and promotions, and improve the customer experience. What you’ll be doing In this role, you'll be managing a portfolio of enterprise partners. As Manager, you will own the strategic relationships with key accounts, set team direction and goals, coach your team to deliver excellence, and oversee performance improvement initiatives. You will work closely with your partners, operational stakeholders, and the Retail lead to improve performance, solve operational challenges, and drive sustainable growth across the partnership while building a high-performing, motivated team. Day-to-day in this role: Grow your partners’ business. Build joint growth plans that increase sales and Gross Order Value (GOV) across your portfolio. Bu

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Who We Are Global Marts builds the technology behind DoorDash's own grocery and retail operations across DashMart, Wolt Market, and Deliveroo Hop. Our systems decide what products our stores stock, how much inventory to purchase, which vendors to source from, how warehouses execute orders, and what prices customers see. We build everything from forecasting and replenishment systems to vendor management, warehouse execution, labor scheduling, space optimization, and pricing. Our in-house forecasting platform has replaced third-party solutions and now powers production globally. This isn't a traditional CRUD backend environment. Much of our work involves designing new systems that solve complex operational problems at global scale. What You'll Do As a Senior Backend Engineer, you'll work primarily with Go or Kotlin and take end-to-end ownership of production systems and complex technical initiatives. You'll: Design, build, and operate backend systems that support inventory, purchasing, warehouse operations, pricing, and fulfillment. Own technical solutions from problem definition and design through implementation, deployment, monitoring, and production operation. Work on data-heavy systems where software engineering meets forecasting, optimization, and