Senior Merchant Ops Analyst Jobs

About the Team New Verticals is an exciting team at DoorDash that is building and scaling new ways to delight our customers beyond restaurant deliveries (e.g., Grocery, Convenience, Alcohol, Retail). Our Central Ops team has three major mandates: to effectively onboard merchants, fulfill every order with speed & accuracy and improve our logistics network. We are able to do this by identifying efficiencies, building product tooling and launching operational processes at scale. You will own metrics, pull operational & product levers and drive impactful results across our Grocery, Convenience, Alcohol and Retail businesses. About the Role We are looking to build out our team with a Senior Associate who will focus on a variety of strategic and operational initiatives on the New Verticals Central Ops pod. You will lead the scoping, go-to-market, and iteration of cutting-edge product features to help DoorDash improve order quality and selection across our Convenience, Grocery, Alcohol, and Retail businesses. You work will include attracting more Dashers into shopping, building the tools & technology they use in-store, and ensuring the right supply is available in the right place at the right time. Your work will be highly visible, and involves partnering with the Machine Learning, Engineering, Product, and Data Science teams. You will sit in the Central Ops group within our New Verticals Strategy & Operations organization and report into a Manager. This is an individual contributor position. You’re excited about this opportunity because you will… Analyze : You love working with data and using data to drive business decision-making. You love talking to customers, unpacking their feedback, coming up with improvement opportunities and are familiar with SQL. Strategize : You will own and deliver on improving key metrics. You will create quarterly and annual plans that push our business forward and are aligned with our product capabilities. You will

About Paytm: Paytm is India's leading financial services company offering full-stack payments and financial solutions to consumers, merchants, and online platforms. Our mission is to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. Profile: Program Manager + Lender Manager Vertical: Lending EMI | Role: Program Management | About the role: Run Lending EMI programs end-to-end and own lender management — onboarding, performance, SLAs, and relationship health. You will coordinate cross-functional delivery and ensure programs and lender partnerships deliver volume, quality, and compliance outcomes. Key Responsibilities: -Manage current and new lending partners for the product. -Work with lenders on target setting, foll-ups, reconcilations and business growth. -Own program lifecycle for assigned Lending EMI programs (planning, launch, run, optimise, wind-down). -Manage lender relationships: onboarding, commercials (as guided), SLAs, issue resolution, and performance reviews. -Track lender-wise volume, approval rates, TAT, reject reasons, and portfolio quality; drive corrective actions. -Coordinate with Credit, Ops, Tech, Legal/Compliance, and Sales for program readiness and smooth operations. -Maintain program documentation, SOPs, RACI, and change logs. -Run governance forums (program reviews, lender reviews, escalation calls) and close action items. -Support new lender / program launches: UAT coordination, checklist ownership, go-live readiness. -Identify process gaps and drive continuous improvement across program and lender workflows. -Prepare leadership MIS on program and lender health Why join us: We support our people by providing a range of flexible working options so they can work in the way that best suits them. We also offer you the opportunity to develop your career, working in a diverse and inclusive workplace where the diverse backgrounds, perspectives and life experiences

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Implementation Engineer As a Senior Implementation Engineer at Adyen, you will lead the design and delivery of mission-critical payment integrations for some of the world’s largest global companies. You will influence how global enterprises design and operate their payment infrastructure at scale. Your work will directly impact the reliability, performance, and scalability of payment flows used by millions of end customers worldwide. This role is focused on solving complex, high-scale technical challenges. You will also shape technical direction, influence product evolution, and mentor implementers across the organization. This position is based in Toronto, and the ideal candidate is both consultative and technical. You will design and scale highly resilient, high-performance integration architectures while helping raise the technical bar across the implementation organization. What you’ll do: Deliver complex, multi-region enterprise integration projects Design scalable, high-availability architectures for global merchants handling large transaction volumes Define and ensure technical standards across implementation engineering teams Act as a strategic technical advisor in both pre-sales and delivery phases, shaping solutions alongside Sales and senior merchant stakeholders Shape industry standards and the broader ecosystem b

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Implementation Engineer As a Senior Implementation Engineer at Adyen, you will lead the design and delivery of mission-critical payment integrations for some of the world’s largest global companies. You will influence how global enterprises design and operate their payment infrastructure at scale. Your work will directly impact the reliability, performance, and scalability of payment flows used by millions of end customers worldwide. This role is focused on solving complex, high-scale technical challenges. You will also shape technical direction, influence product evolution, and mentor implementers across the organization. This position is based in London, and the ideal candidate is both consultative and technical. You will design and scale highly resilient, high-performance integration architectures while helping raise the technical bar across the implementation organization. What you’ll do: Deliver complex, multi-region enterprise integration projects Design scalable, high-availability architectures for global merchants handling large transaction volumes Define and ensure technical standards across implementation engineering teams Act as a strategic technical advisor in both pre-sales and delivery phases, shaping solutions alongside Sales and senior merchant stakeholders Shape industry standards and the broader ecosystem by

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Implementation Engineer As a Senior Implementation Engineer at Adyen, you will lead the design and delivery of mission-critical payment integrations for some of the world’s largest global companies. You will influence how global enterprises design and operate their payment infrastructure at scale. Your work will directly impact the reliability, performance, and scalability of payment flows used by millions of end customers worldwide. This role is focused on solving complex, high-scale technical challenges. You will also shape technical direction, influence product evolution, and mentor implementers across the organization. This position is based in San Francisco, and the ideal candidate is both consultative and technical. You will design and scale highly resilient, high-performance integration architectures while helping raise the technical bar across the implementation organization. What you’ll do: Deliver complex, multi-region enterprise integration projects Design scalable, high-availability architectures for global merchants handling large transaction volumes Define and ensure technical standards across implementation engineering teams Act as a strategic technical advisor in both pre-sales and delivery phases, shaping solutions alongside sales and senior merchant stakeholders Shape industry standards and the broader ecosy

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Revenue Team: The Revenue team drives Affirm’s top-line growth through strategic partnerships, pricing, and go-to-market execution. We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the Affirm app. The team leads onboarding, relationship management, and performance optimization to help partners succeed. We deliver value-added solutions, drive adoption, and support long-term business growth by connecting merchants and consumers through Affirm’s products. About the Role: We’re looking for a Director, Enterprise Retail Sales to lead a team of Account Executives responsible for some of Affirm’s most strategic retail opportunities across fashion, beauty, apparel, sporting goods, electronics, furniture, and other lifestyle categories. Reporting to the Senior Director of Enterprise Retail Sales, this leader will lead a senior sales team while remaining hands-on in complex commercial opportunities. The Director will coach and develop experienced AEs, help shape and progress complex deals, build relationships with senior merchant executives, and work closely with cross-functional partners to support strategic merchant growth. What You’ll Do: Lead, coach, and develop a team of senior Account Executives, setting clear expectations and driving accountability, performance, and consistent execution against team goals Own team performance across pipeline health, forecast accuracy, deal progression, merchant acquisition and expansion, and revenue outcomes Coach through complex, strategic opportunities, helping AEs build business cases, navigate stakeholder dynamics, structure commercial solutions, and negotiate effectively Build trusted relationships with senior leaders at major retail merchants and engage directly in high-priority opportunities wher

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Role Overview We are looking for a high-ownership leader to drive growth, retention, and recurring revenue for the soundbox subscription business. The role requires managing the complete merchant subscription lifecycle, including acquisition quality, renewals, merchant engagement, churn reduction, and operational execution. Key Responsibilities - Subscription Growth: Drive merchant onboarding, ensure high-quality acquisition, improve activation-to-paid conversion, and expand the active merchant base. - Retention & Renewals: Improve renewal rates, reduce churn, and build win-back strategies for inactive merchants. - Merchant Lifecycle Management: Own the end-to-end journey, ensure active product usage, and coordinate service support to improve satisfaction. - Revenue Ownership: Drive Monthly Recurring Revenue (MRR), improve collections efficiency, and monitor subscription funnel metrics. - Team Management: Manage field sales and retention teams, monitor productivity, and drive performance reviews. - Analytics & Governance: Analyze churn and activation trends, track performance dashboards, and identify fraud or activation risks. Preferred Skills • Strong analytical and problem-solving capabilities • Hands-on experience with SQL, dashboards, reporting, and business analytics • Expertise in building automated reporting frameworks and KPI monitoring systems • Ability to convert large datasets into actionable business insights and growth opportunities • Experience managing retention, renewals, collections, pricing, or revenue growth initiatives at scale • Strong ownership mindset with a track record of driv

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. About the Team Merchant EMEA Engineering builds the technology that helps merchants join, grow, and operate successfully across our markets. Our organization brings together the strengths of Wolt and Deliveroo and supports merchants across 37 countries. We work across the merchant journey, including onboarding, business growth and support, analytics and recommendations, menu and order management, integrations, and merchant applications. Our teams sit close to the business. Rather than primarily building foundational platforms, we build products and features on top of our existing platforms to solve real merchant and market needs, including local business requirements, growth opportunities, and operational challenges. 📍This open role is based in our tech hubs in Helsinki or Berlin . Please note: This role requires being based in Berlin/Helsinki on a hybrid basis. We are currently unable to offer fully remote work, visa sponsorship, or relocation support for this opportunity. What You'll Do As a Fullstack Engineer, you'll contribute to products and services used across the merchant experience. You'll: Build and maintain production software across backend services and user-facing applications. Work on areas such as merchant onboarding, analytics, r

About the Team On the Merchant Strategy & Operations team, our mission is to have best-in-class restaurant selection for Consumers and build products and services for our Merchants to grow their businesses profitably on DoorDash. We work on problems ranging from acquiring and onboarding new merchants to building a positive experience and solving pain points for existing merchants, to growing their sales through new products and services. About the Role As a Merchant Strategy & Operations Senior Associate at DoorDash, you will lead the support experience for our merchants, owning both the strategy & execution of how we serve them once they’re live on the platform. You’ll be responsible for transforming support into a tech-first, scalable, and seamless experience that drives merchant satisfaction, retention & loyalty. You're excited about this opportunity because you will… Strategize – Build the strategy for helping merchants succeed once they’re live on DoorDash by providing fast and seamless solutions when merchants face issues, minimizing operational friction Experiment, Analyze and Implement – Use data-driven decision-making and sound business judgment to drive go-to-market & execution for new initiatives to help merchants have the best experience on Doordash Influence – Work cross-functionally with our product, operations, marketing, sales, finance, and analytics teams to land key initiatives We're excited about you because… You have a Bachelor’s degree or higher You have 2-4+ years of experience in consulting, strategy, operations, banking, technology, or related experience; high-growth or early-stage startup experience and experience leading a team are a plus You have a proven track record of working on highly cross-functional initiatives, managing towards ambitious goals, and succeeding in a complex environments You’re an owner / self-starter – You have a bias towards action and are proactive in identifying opportunities a

About the Team The Live Order Experience team makes sure every order that leaves a merchant's kitchen shows up exactly the way the customer ordered it. We partner closely with merchants to get to the root cause of order quality issues and build the tools, policies, and merchant-facing programs that fix them - work that touches millions of orders a week and shapes whether customers trust ordering again. About the Role We're hiring a Senior Associate to help lead analysis and execution on programs that reduce missing and incorrect orders. You'll dig into order-level data to size problems and spot patterns, help design and run tests of new merchant interventions, and turn what you learn into solutions. It's a good time to join: we're scaling several interventions that are already working and piloting new ones, so the work you do in your first few months will directly impact the future of Merchant operations. You will report into the Senior Manager, Order Quality on our Live Order Experience team in our Merchant Strategy & Operations organization. You’re excited about this opportunity because you will… Strategize – Build the strategy for new product features and initiatives, including which merchant segments to target and how to drive engagement Analyze – Build models to evaluate the, value and opportunity costs of strategic initiatives and define success with KPIs Experiment – Use data-driven decision-making and sound business judgment to execute tests on everything from adoption to optimization Influence – Work cross-functionally with our product, support, marketing, account management, finance, and analytics teams to land key initiatives Make stuff happen – Handle complexity in a detailed and structured way, with a bias to action We’re excited about you because… You have 2-4 years of experience in strategy / business development / operations / technology / banking / consulting or related experience; high-growth or early-stage startup experience is a plus Yo

About the Team The B2B Marketing team is a small, high-impact group focused on driving lead generation across multiple DoorDash business lines, including Restaurants (U.S. & Canada) and New Verticals (Alcohol, Flowers, and more). We’re a fast-growing team where you’ll have the opportunity to shape our marketing approach, work closely with global stakeholders, and grow as the team expands. About the Role We’re looking for a performance-driven Paid Search specialist to help scale our B2B acquisition efforts across the U.S. and Canada. In this role, you’ll own the end-to-end execution of Paid Search campaigns, managing performance, identifying growth opportunities, and driving efficiency across a multi-million dollar budget. You’ll work closely with U.S.-based teams and platform partners like Google and Microsoft. You will report directly to our local Manager, B2B Performance Marketing. You’re excited about this opportunity because you will… Ownership: End-to-end Paid Search execution aligned to B2B growth goals (lead quality, efficiency, and scale) Campaigns: Build, launch, and optimize Search and Performance Max campaigns across the U.S. and Canada Performance: Monitor and improve campaign performance against core KPIs (e.g., lead generation, efficiency, and return) Optimization: Drive continuous improvements through testing, automation, and data analysis Insights: Translate performance data into clear insights and recommendations for cross-functional partners Stakeholder collaboration: Partner with internal teams and external platforms (Google, Microsoft) to unlock growth opportunities We’re excited about you because… You have 3–5+ years of experience in performance marketing, with a focus on Paid Search You have hands-on experience managing Google Ads and/or Microsoft Ads campaigns You’re comfortable working with data and using it to make decisions and drive improvements You can clearly communicate insights and recommendations to stakeholders You’re

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. The Partner Merchant Interfaces - Integration team within Decisions Foundations is growing and we are looking for a Software Engineer. You will be part of a fast paced team which is responsible for the APIs that Partners and Merchants use to integrate with Affirm, and also power some of our top partners like Amazon and Stripe. What You'll Do · With the support of your team, you will work on tasks that contribute to the team's projects and goals. · You will work collaboratively and proactively with your team and stakeholders, bringing them along for your work and helping to create visibility and dialog regarding the risks and trade-offs related to your work. · You will strike the right balance of speed and quality in your work, ensuring that we hit our business goals while protecting our systems from downtime. · You will contribute to a sense of community on your team by engaging in growth and development activities. What We Look For · You have previous work or internship experience designing, developing and launching backend systems at scale and are experienced using one of Python or Kotlin. · You are familiar with the building blocks of distributed systems, and the technologies like AWS, MySQL and Kubernetes. · You have mastered taking a simple problem or business scenario into a solution that interacts with multiple software components, and executing on it by writing clear, easily understood, well tested and extensible code. · You are comfortable navigating a large code base, debugging others' code, and providing feedback to other engineers through code reviews. · Your experience demonstrates that you take ownership of your growth, proactively seeking feedback from your team, your manager, and your stakeholders. · You have strong verbal and written communication skills that support effect

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. The Partner Merchant Interfaces - Integration team within Decisions Foundations is growing and we are looking for a Software Engineer. You will be part of a fast paced team which is responsible for the APIs that Partners and Merchants use to integrate with Affirm, and also power some of our top partners like Amazon and Stripe. What You'll Do · With the support of your team, you will work on tasks that contribute to the team's projects and goals. · You will work collaboratively and proactively with your team and stakeholders, bringing them along for your work and helping to create visibility and dialog regarding the risks and trade-offs related to your work. · You will strike the right balance of speed and quality in your work, ensuring that we hit our business goals while protecting our systems from downtime. · You will contribute to a sense of community on your team by engaging in growth and development activities. What We Look For · You have previous work or internship experience designing, developing and launching backend systems at scale and are experienced using one of Python or Kotlin. · You are familiar with the building blocks of distributed systems, and the technologies like AWS, MySQL and Kubernetes. · You have mastered taking a simple problem or business scenario into a solution that interacts with multiple software components, and executing on it by writing clear, easily understood, well tested and extensible code. · You are comfortable navigating a large code base, debugging others' code, and providing feedback to other engineers through code reviews. · Your experience demonstrates that you take ownership of your growth, proactively seeking feedback from your team, your manager, and your stakeholders. · You have strong verbal and written communication skills that support effect

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Consumers across the globe need safe, transparent financing while merchants want to provide users with their preferred way to pay and convert more buyers. To help achieve this vision, we are hiring a Senior Product Manager for our 1:Many Growth team. Affirm's Distribution Partnerships program - internally called " 1:Many " - is one of the highest-leverage growth levers at the company. Instead of integrating merchant by merchant, we integrate once into a platform merchants already use, and every merchant on that platform becomes reachable through that single integration. This role is responsible for: Own and grow Affirm's partner portfolio - making it easier and more frictionless for merchants to onboard and offer Affirm as a payment method to their customers. This includes taking product ownership of Affirm's existing vertical software partnerships, and growing the broader portfolio of platform partners still being stood up. Partner Acceleration Strategy - building the durable capabilities that make every future partner integration faster to launch and easier to scale, rather than solving the same problem one partner at a time. As a Senior Product Manager, you will work closely with cross-functional teams including commercial, merchant risk, design, product analytics, and engineering to define, launch and grow integrations with platform partners. Effective stakeholder management and ability to successfully navigate organizational dynamics are a must for success. You should be outcomes-driven with a very high bias for action. What You'll Do Collaborate with cross-functional teams to define, launch, and grow integrations with payment and platform partners. Build durable, repeatable capabilities through a Partner Acceleration Strategy that makes future partner integrations f

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Consumers across the globe need safe, transparent financing while merchants want to provide users with their preferred way to pay and convert more buyers. To help achieve this vision, we are hiring a Senior Product Manager for our 1:Many Growth team. Affirm's Distribution Partnerships program - internally called " 1:Many " - is one of the highest-leverage growth levers at the company. Instead of integrating merchant by merchant, we integrate once into a platform merchants already use, and every merchant on that platform becomes reachable through that single integration. This role is responsible for: Own and grow Affirm's partner portfolio - making it easier and more frictionless for merchants to onboard and offer Affirm as a payment method to their customers. This includes taking product ownership of Affirm's existing vertical software partnerships, and growing the broader portfolio of platform partners still being stood up. Partner Acceleration Strategy - building the durable capabilities that make every future partner integration faster to launch and easier to scale, rather than solving the same problem one partner at a time. As a Senior Product Manager, you will work closely with cross-functional teams including commercial, merchant risk, design, product analytics, and engineering to define, launch and grow integrations with platform partners. Effective stakeholder management and ability to successfully navigate organizational dynamics are a must for success. You should be outcomes-driven with a very high bias for action. What You'll Do Collaborate with cross-functional teams to define, launch, and grow integrations with payment and platform partners. Build durable, repeatable capabilities through a Partner Acceleration Strategy that makes future partner integrations faster t