Senior Principal Model Optimization Engineer Jobs

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team When a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real. Your counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account. The work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent. These are the largest, most complex enterprises in the market. The ones that require deep customization, real j

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team When a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real. Your counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account. The work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent. These are the largest, most complex enterprises in the market. The ones that require deep customization, real j

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Job Overview: We are looking for a Senior Engineer to join the FGA Developer Tooling team and help evolve our end to end developer experience across both OSS and SaaS. This team owns the SDKs in Go, JavaScript, .NET, Python, Java and other languages, along with CLI workflows, IDE integrations, GitHub automation, developer documentation, and release strategy. All development is done in the open as open source, and we actively welcome and review community contributions. Our guiding principle is One developer experience, many deployment models. As a Senior Engineer, you will take ownership of significant portions of the SDK and tooling ecosystem, ensure high quality implementations across languages, and contribute to a consistent and reliable developer experience. <h2 id="Responsibilities

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team When a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real. Your counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account. The work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent. These are the largest, most complex enterprises in the market. The ones that require deep customization, real j

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role As Decagon grows from 400 to 1,000+ employees, we are seeking a Senior HR Business Partner to serve as a trusted advisor to leaders across our Engineering, Product and Design organizations. This is a foundational role: you'll provide hands-on partnership to executives and managers while building out the HRBP function for scale. You'll help us anticipate organizational needs, shape leadership effectiveness, and ensure our people strategy supports Decagon's rapid SaaS growth — with particular depth in the mechanics of technical teams. You'll also establish the frameworks, playbooks, and practices that will become the backbone of our HRBP team as we scale globally. In this role, you will own: Strategic Partnership & Org Effectiveness Act as a strategic advisor to senior leaders across Engineering, Product and Design orgs Partner with executives on org design, workforce planning, territory/coverage models, and team effectiveness. Partner with Finance on headcount planning, sales comp

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role Decagon is seeking a Senior Commercial Counsel to join our dedicated, collaborative and fast-growing team. This is a remote role for those based outside of San Francisco and New York. This role will serve as a senior strategic legal partner to the business, with primary responsibility for leading some of the company's most complex, high-impact, revenue-generating transactions and partnering closely with sales leadership and other senior stakeholders to structure, negotiate and close sophisticated enterprise SaaS, on-premises and strategic commercial agreements. This role will also support broader commercial legal initiatives, including advising on strategic go-to-market models, channel programs, privacy and regulatory matters, commercial policies, maintaining and improving commercial legal templates and playbooks and partnering with cross-functional stakeholders on strategic business initiatives. The successful candidate will be a creative and analytical thinker with exceptional busi

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team When a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real. Your counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account. The work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent. These are the largest, most complex enterprises in the market. The ones that require deep customization, real j

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team When a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real. Your counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account. The work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent. These are the largest, most complex enterprises in the market. The ones that require deep customization, real j

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team When a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real. Your counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account. The work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent. These are the largest, most complex enterprises in the market. The ones that require deep customization, real j

SOBRE A CAPCO A Capco é uma consultoria global de tecnologia e negócios, focada no setor de serviços financeiros e energia, somos apaixonados por ajudar nossos clientes, temos 40 escritórios nas Américas, Europa e Ásia-Pacífico! Se criatividade e inovação são sua paixão, a Capco é ideal para você. Vamos te apoiar e ajudar a acelerar sua carreira! A equipe Offshore de Trade Support é responsável pela execução de processos ponta a ponta (end-to-end) de suporte a operações para produtos de Bonds (títulos de dívida) e Term Loans (empréstimos a prazo) nos mercados dos Estados Unidos e EMEA (Europa, Oriente Médio e África) . A equipe oferece suporte às funções de Middle Office e Back Office onshore , realizando atividades como registro das operações ( trade booking ), confirmação, preparação para liquidação ( settlement ) e atividades pós-liquidação, de acordo com procedimentos documentados, acordos de nível de serviço ( SLAs ) e padrões internos de controle. As atividades de liquidação são realizadas por meio das principais infraestruturas de clearing e settlement do mercado, incluindo DTC, FED, Euroclear, CEDEL e ClearPar (para Term Loans). A equipe offshore desempenha um papel fundamental para garantir a execução correta das operações do dia a dia, além de identificar e escalar exceções, riscos e violações para as equipes onshore de Trade Support e liderança de Operações dentro dos prazos adequados. A equipe também é responsável por atividades específicas de pós-liquidação, incluindo investigação de operações que não foram liquidadas ( failed trades ), processamento de claims e conciliação de confirmações, com foco na redução do risco de liquidação e no aumento das taxas de processamento automatizado ( Straight-Through Processing – STP ). Descrição da Vaga • Executar os processos de Trade Support atribuídos de acordo com os procedimentos aprovados, frameworks de controle e SLAs estabelecidos no modelo operacional offshore. • Realizar o registro ( tr

Role Mission Own, lead, and scale Discovery & Framing at Defense Unicorns—help customers identify and clearly define the mission problems that matter, quantify their impact, establish what success looks like, and create the clarity needed to determine the right path forward. The Head of Discovery & Framing will lead the highest-priority customer engagements, establish the D&F methodology and quality standard, and build the team required to deliver the discipline at scale. The Role Defense Unicorns is creating a dedicated Discovery & Framing function to improve how we understand customer problems before moving into solution design. This is a senior, hands-on strategy role for someone who knows how to walk into an ambiguous customer situation, ask the questions others miss, separate symptoms from root causes, and turn a complex discussion into a clear and measurable mission problem. Trust is built by knowing the customer's mission intimately—its language, operating tempo, constraints, failure modes, stakeholder pressures, and consequences of getting it wrong. The Head of D&F must be equally comfortable facilitating a working session with senior customer leaders, interviewing operators and technical stakeholders, analyzing what was learned, and producing a concise executive-quality output afterward. This is not a traditional sales role, product presentation role, or technical discovery role. Operating principle: Help the customer define and measure the right problem before asking them to choose a solution. What You Will Own Lead Discovery & Framing Engagements Prepare for and personally facilitate high-value D&F engagements with customer executives, mission leaders, operators, technical stakeholders, acquisition leaders, and other key participants. Lead the most strategic, complex, or ambiguous engagements while developing additional D&F practitioners to handle increasing volume. Build the Discovery & Framing Function Establish the D

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. About the Team Authentication tells you who someone is. Authorization decides what they can do, and doing that well at scale is hard. Role-based access breaks down as applications grow, and AI agents are changing who, and what, asks for access. Auth0 FGA solves this with fine-grained authorization. Its engine is OpenFGA, a CNCF incubating open source project that Okta maintains with contributors from other companies, and Auth0 FGA runs that same engine as a managed service. FGA DevEx owns how developers experience both: our SDKs, CLI, IDE plugins, Helm charts and docs, all developed in the open. The FGA group owns its product end to end, from infrastructure to docs, so we move quickly and see our work reach developers. Our guiding principle: one developer experience, many deployment models. About the role We're hiring a Staff Engineer to set the technical direction for everything the team owns, and to mentor the senior engineers who build it, starting with our SDKs in Go, JavaScript, .NET, Python, Java and more. From there, you'll shape where the developer experience goes next, from how our SDKs evolve to new surfaces like MCP servers. You'll partner with the Core team on API design, so every new capability feels natural in each language. This is an individual contributor role. You'll work closely with the engineering manager, who owns people and delivery Responsibilities Set the direction: Define and drive the technical direction for FGA DevEx

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. About the Team Authentication tells you who someone is. Authorization decides what they can do, and doing that well at scale is hard. Role-based access breaks down as applications grow, and AI agents are changing who, and what, asks for access. Auth0 FGA solves this with fine-grained authorization. Its engine is OpenFGA, a CNCF incubating open source project that Okta maintains with contributors from other companies, and Auth0 FGA runs that same engine as a managed service. FGA DevEx owns how developers experience both: our SDKs, CLI, IDE plugins, Helm charts and docs, all developed in the open. The FGA group owns its product end to end, from infrastructure to docs, so we move quickly and see our work reach developers. Our guiding principle: one developer experience, many deployment models. About the role We're hiring a Staff Engineer to set the technical direction for everything the team owns, and to mentor the senior engineers who build it, starting with our SDKs in Go, JavaScript, .NET, Python, Java and more. From there, you'll shape where the developer experience goes next, from how our SDKs evolve to new surfaces like MCP servers. You'll partner with the Core team on API design, so every new capability feels natural in each language. This is an individual contributor role. You'll work closely with the engineering manager, who owns people and delivery Responsibilities Set the direction: Define and drive the technical direction for FGA DevEx

We anticipate the application window for this opening will close on - 31 Oct 2026 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72&#43; million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life The Customer Identity and Access Management (CIAM) function is responsible for the architecture, strategy, engineering, and operational governance of identity services that support Medtronic’s customer-facing digital products and platforms. This team partners across business and technology organizations to deliver secure, scalable, and compliant identity and access solutions that enable external users to access Medtronic products and services. This Senior Principal CIAM Architect position is based at the Medtronic facility in Mounds View, Minnesota. The role is designated as Onsite, with consideration for candidates located at another U.S.-based Medtronic facility: • Mounds View, MN (Strongly Preferred) • Irvine, CA • Jacksonville, FL • North Haven, CT • Fort Worth, TX • Lafayette, CO • Boston, MA • Memphis, TN The Senior Principal CIAM Architect serves as the technical leader for Customer Identity and Access Management capabilities supporting external-facing products and services. This role is responsible for defining architecture strategy, leading solution design and engineering activities, and ensuring operational excellence across CIAM platforms. The individual will partner with business stakeholders, techn

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake is about empowering enterprises to achieve their full potential, and people too. With a culture that's all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology and careers to the next level. We are hiring a Principal Forward Deployed Engineer II for our Frontier Engineering team. This team embeds directly with Snowflake's most strategic customers to design, build, and deploy production-grade AI systems . At the IC6 level, you serve as the senior technical authority and architectural leader for a portfolio of high-impact customer engagements. You operate as a peer technical advisor to CTOs, VPs of Engineering, chief architects, and heads of data and AI, setting technical direction that extends beyond individual accounts and influences how Snowflake delivers AI solutions at scale. AS A PRINCIPAL FORWARD DEPLOYED ENGINEER II YOU WILL: Serve as the senior technical authority and architectural leader for customer engineering leadership: Build durable, peer-level relationships with CTOs, VPs of Engineering, chief architects, and heads of data and AI at Snowflake’s most strategic accounts. Lead architectural steering, technical reviews, and executive strategy alignment while shaping multi-year AI ro