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Senior Process Excellence Analyst in Chicago

137 active opportunities · Updated for October 2026

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Explore current senior process excellence analyst jobs in Chicago. Use filters to narrow by work mode, employment type, experience and date posted.

CF
Chime Financial, Inc
📍 Chicago• $139K – $193K/yr
1mo ago

About the role Chime's Financial Crimes team protects millions of members from money laundering, fraud, and the organized networks that target consumer financial platforms. We work in a bank-partner model: we run detection and investigation, and we escalate unusual activity to our bank partners, who hold the filing obligation. That means our written work product is read by outside parties, and the quality bar is correspondingly high. This is a senior individual contributor role. You will set the standard for how financial crime work is done here rather than working a queue — defining what good looks like, raising the ceiling for the analysts you lead, and owning the hardest problems on the team end to end. In this role, you can expect to Operate with minimal direction on problems that arrive ambiguous, and you define the approach rather than waiting for one. Set the quality standard others calibrate to with defensible judgement calls. Move work across team boundaries without formal authority, and you are trusted to represent Financial Crimes to partners outside the function. Raise the ceiling of the people around you — through calibration, coaching, documentation, and the examples you set in your own casework. Improve the system, not just the case. Every hard investigation should leave behind something reusable: a control, a procedure, a detection change, or a documented typology. What you will own: Vendor Management. You will lead, and support, a team of analysts. Vendor team quality. You sample operations work, run calibration with partners, keep apprised of quality assurance trends, and hold quality and productivity expectations where they belong. Risk trend analysis. You understand AML and Fraud risks well enough to follow the pattern of unusual activity across accounts, devices, funding sources, counterparties, and behavioral patterns, and you can show the shape of a network in a way a non-investigator understands. Typology development. You document new and evo

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Recruiting team builds Stripe’s culture by connecting exceptional talent with our highest-impact business needs. We bring Stripe’s operating principles to life through thoughtful, consistent hiring practices, a high-quality candidate experience, and data-informed partnership with the business. What you’ll do Stripe is looking for a consultative, creative recruiter to support critical Core Business functions. You will partner with senior leaders who shape Stripe’s financial strategy, external narrative, long-term growth, and company-wide decision-making. This is a high-impact portfolio with varied talent markets, senior stakeholders, and roles where the quality of each hire can influence how Stripe operates and grows. You will own full-cycle recruiting, advise leaders on hiring strategy and market conditions, and build trusted relationships with candidates and hiring teams. Responsibilities Partner with senior leaders to understand business priorities, define hiring plans, and develop recruiting strategies that support headcount goals. Own the full recruiting lifecycle, from intake and sourcing through offer acceptance and onboarding handoff. Advise hiring teams on talent-market conditions, candidate availability, competitive dynamics, and hiring approaches for specialized and senior roles. Develop and execute sourcing strategies that build broad, qualified candidate pipelines for current and future hiring needs. Build strong candidat

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C
Capco
📍 Chicago• $230K – $280K/yr
2mo ago

Regional Energy Lead & Client Partner – Utilities Location: Charlotte or Chicago (In Person) | Practice Area: Energy | Type: Permanent Lead the growth of Capco's Energy practice in the Northeast U.S., shaping client strategy, building high-performing teams, and delivering transformational outcomes for leading Utilities organizations. The Role Capco is seeking an experienced Regional Energy Lead & Client Partner to establish and grow our Utilities consulting business across the East coast/Midwest U.S. This is a senior leadership opportunity for a commercially driven consulting Partner who combines deep Energy & Utilities expertise with a proven ability to develop client relationships, originate new business, and lead large-scale transformation engagements. You will be responsible for building and managing a portfolio of strategic client accounts, developing market presence, leading complex pursuits, and growing a high-performing consulting team. As the regional leader, you will own both commercial success and client delivery, ensuring exceptional outcomes for our clients while contributing to the continued expansion of Capco's global Energy Practice. What You'll Do Drive the growth of Capco's Utilities business by developing executive relationships, identifying new opportunities, and leading complex sales pursuits across the Northeast U.S. Own a portfolio of strategic client accounts, taking responsibility for revenue growth, commercial performance, client satisfaction, and overall P&L. Build, lead, and develop a high-performing consulting team through hiring, mentoring, performance management, and talent development. Lead the successful delivery of consulting engagements, ensuring quality execution, commercial success, and alignment between client expectations and Capco's delivery capabilities. Shape regional go-to-market strategies, create compelling value propositions, and represent Capco as a trusted advisor within the Energy & Utilities

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R
4 days ago

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world's biggest financial problems. We're looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers. We're a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Regulatory Reporting team is part of Compliance and helps Robinhood meet its obligations under Firm policy, SEC rules, and FINRA regulations. We review customer complaints from many channels, decide which ones require regulatory filings, and report on what we find. We work closely with the Customer Experience team to spot complaints early and strengthen our written supervisory and standard operating procedures. We also support partners in technology, audit, fraud, and training with ad hoc requests. Joining us means getting a front-row view of how a fast-growing brokerage manages regulatory risk! As a Compliance Associate, you'll review complaints in depth to decide whether a filing is required under FINRA Rules 4530, 4513, and 2360(b)(17). You'll coordinate how complaints are collected, ingested, and reviewed, run quality assurance checks, and escalate high-risk cases. You'll also prepare complaint reports for regulators and senior leadership. Your analysis will show where complaint trends are coming from and help the team improve its processes before issues grow. You'll turn what you learn into clear metrics and recommendations that leaders can act on! This role is base

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Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! The Scheduling Manager reports to the Director of Operations and is primarily responsible for supervising the day-to-day security operations of Titan Security. Responsibilities include but are not limited to: Responsible for establishing, maintaining and reviewing schedules to minimize company overtime within WinTeam Build, improve and maintain effective relationships with both client and employees Report all operational matters directly to the Vice President of Operations and/or members of senior management Coordinate necessary support services to effectively manage client sites to meet or exceed financial and operational goals and provide quality customer service. Handle any escalated security issues or emergency situations appropriately Monitors the quality of staff performance including review of disciplinary actions, recommendations for suspension or termination as well as ensuring a regular performance appraisal program for all staff Clearly and accurately record reported data such as call-offs, tardies, emergencies, unusual occurrences, and malfunctioning of equipment Coordinates and documents performance tracking of all staff personnel Maintain and ensure the integrity o

HRcustomer service
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D
6 days ago

GAQ327R248 About the Role Databricks is looking for an experienced commercial attorney to join our Commercial Legal team, with a primary focus on supporting our Healthcare and Life Sciences (HLS) sales teams. Our HLS customers - health systems, pharmaceutical and biotechnology companies, medical device and diagnostics companies, payers and health services companies, healthcare technology and data companies, and clinical research organizations - bring some of the most complex and interesting legal work on the commercial team. The customers on the other side of the table are sophisticated and heavily regulated, with specific compliance, privacy, and security requirements that need to be understood and addressed. You'll work side-by-side with Sales to lead negotiations, shape deal strategy, and address the issues that matter most to regulated customers - from HIPAA and data privacy to AI terms and security requirements. The role requires strong commercial judgment, the ability to build trust with sales teams and customers alike, and a practical approach to risk. You'll also have a front-row seat to how AI is transforming legal work. Our team is actively building and using AI-powered tools for contract review, research, drafting, and knowledge management, and you'll be part of shaping what that looks like. This position reports to the Senior Director & Associate General Counsel, Commercial. The impact you will have: Lead complex commercial transactions from first engagement through signature, including drafting and negotiating SaaS MSAs and related security and privacy terms, as well as order forms, statements of work, and related transaction documents Negotiate healthcare-specific agreements and provisions, including business associate agreements, healthcare data privacy and security terms, and regulatory compliance requirements Partner closely with Sales, Deal Desk, Finance, Security, Privacy, Product, and other stakeholders to resolve issues that affect dea

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Crypto.com
📍 Chicago• Hybrid• $300K – $400K/yr
11 days ago

About the Organization Crypto.com is one of the world's leading cryptocurrency platforms, serving over 100 million customers globally. Through its acquisition of the North American Derivatives Exchange, Inc. (Nadex), Crypto.com operates a CFTC-regulated designated contract market (FCM/DCM) in the United States, offering derivatives and event contracts to U.S. participants. OG.com, the company's prediction markets platform, extends this regulated infrastructure to event-based trading, positioning the organization at the forefront of the rapidly evolving intersection of digital assets, derivatives, and prediction markets. The Opportunity We are seeking a CFO, North Americas to lead the financial function, with responsibility for managing all aspects of finance, audit, tax, accounting and treasury for our U.S. and Canadian entities. This executive will serve as the senior finance leader on the ground in North America, partnering closely with the Group CFO and global finance team while owning the regional financial architecture that supports a CFTC-regulated exchange, a crypto trading platform, a prediction markets business, new business lines, and a NY OCC Trust bank.. The ideal candidate brings a distinctive blend of financial services expertise, public accounting rigor, and hands-on experience in the digital asset industry. Key Responsibilities Strategic Finance & Leadership Own the financial strategy and long-range planning for all Americas entities, including Nadex (DCM), OG.com prediction markets operations, and the U.S. crypto exchange business. Serve as the primary finance business partner to Americas leadership, providing data-driven insights on revenue, margin, product economics, and capital allocation. Build and present board-ready financial narratives and investor materials as needed. Lead annual budgeting, quarterly forecasting,

Tableauaccountingfinance
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SX
SALT XC
📍 Chicago• $140K – $165K/yr
12 days ago

ROLE: STRATEGY DIRECTOR TEAM: THE KITCHEN NORTH AMERICA LOCATION: CHICAGO (HYBRID - 2 DAYS ONSITE) COMPANY OVERVIEW: The Kitchen brings together a range of disciplines and capabilities. It’s a team of creatives, producers, data analysts and social experts working together to deliver remarkable ideas that live in a variety of mediums, from everything from social to TV. This team moves at the speed of culture. It is built to respond to trends and events as they happen, coming up with ideas that transcend social media to capture the spirit of the moment, earn media impressions, and get the country talking. Are you ready to join an award-ambitious team that's making waves in the advertising industry? Our incredible team has been recognized internationally by industry giants like Cannes, One Show and was named Campaign's Global ‘In-House Agency of The Year’, further solidifying our position as a leader in the industry. Join us and be a part of something truly special - a team that's dedicated to creating ground-breaking work and pushing limits. At The Kitchen, we're not just looking for individuals who want to be a part of the advertising industry - we're looking for trailblazers who are ready to lead the way to the next big thing! We want individuals who are passionate about producing award-winning work and have an innate drive to their craft and are eager to generate innovative ideas both within and outside of the brief. POSITION OVERVIEW: The Strategy Director is a senior leadership role within The Kitchen, Kraft Heinz's integrated creative function, reporting into the Group Strategy Director. This individual will serve as the day-to-day strategic lead across assigned brands within The Kitchen, owning the full arc of brand and social strategy with increased responsibility for team management and strategic operations. The Strategy Director will help set the standard for briefs, insight development, and cross-functional collaboration and act as a trusted strategic

About the team Note: This role is an in-office position, based in our Chicago, IL office. As a Sales Development Representative (SDR) at Stripe, you’ll work in a customer-facing role focused on connecting prospective customers with Stripe. You will work in partnership with the Marketing and Sales teams to create a high quality, predictable pipeline. We hire and train SDRs in a way that prepares them to be a high performing source of talent for Stripe Sales and Go to Market teams. What you’ll do For the first few months, you’ll be a part of our Sales Development Associate program , which is designed to accelerate onboarding and support new grads transition into their first roles in a corporate setting. Part of this period will be supported by the Sales Development Academy which will help you quickly build and develop the foundational skills required to be successful in this role and position you for a long-term career in Sales at Stripe. Through a mix of virtual sessions, in-person practicums, and check-point quizzes, you’ll learn all about Stripe’s products and how to be a successful SDR. During this period you’ll also be partnered with a senior SDR on the team as a mentor. Along with your manager, your mentor will be there as an additional resource to help support you. Within a few weeks of starting at Stripe you'll be reaching out to potential Stripe customers, pitching them on the products that could best support their business model, and partnering with senior sellers on the team who will ultimately help close deals. We take a data driven approach to the role and the success of our SDRs is largely dependent on their successful outreach to new Stripe customers. While onboarding spans across the course of your first few weeks at Stripe, the Academy offers continued training and enablement over the course of your first year as an SDR to ensure top performers are set up for a successful transition to other roles on the sales team. Most regula

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Robinhood
📍 Chicago• $213K – $250K/yr
14 days ago

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. The Brokerage Risk Governance and Oversight team's mission is to administer and implement Robinhood's brokerage risk management program, overseeing, facilitating, and coordinating risk management activities across our broker dealers, Robinhood Financial, LLC and Robinhood Securities, LLC. As Director of Brokerage Risk, you will partner closely with brokerage leadership and cross-functional risk teams to refine risk management capabilities, lead the team's Data Analytics and Solutions function to surface actionable risk insights across the enterprise, and play an influential role in proposing and implementing strategic risk initiatives. This role is based in our Chicago, IL office with in-person attendance expected 5 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you’ll do Lead and drive consensus with senior management and cross-functional risk partners to design and implement best-in-class risk management practices, balancing rigorous risk mitigation with operational efficiency Own and evolve the Risk Management Program documentation, establishing clear standards and frameworks that create demonstrable value across the broker dealer enterprise Oversee risk assessment activities including RCSAs, new product reviews, and emerging risk identification, ensuring rigor, consistency, and regulatory alignment Direct the aggregation and presentation of risk committee materials and executive management reporting, translating complex risk

artificial intelligenceaifinance
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Box
📍 Chicago• $341.5K – $427K/yr
20 days ago

WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. WHY BOX NEEDS YOU As an Enterprise Sales Director, you will lead a team of Account Executives that focus on closing pivotal deals in accounts experiencing high growth. You will join a team of highly motivated sales professionals that take pride in landing new customers, running strategic sales cycles and delivering the Box message to a wide base of accounts across various industries. WHAT YOU'LL DO Hire, train, and manage a team of Enterprise Account Executives Develop Account Executives for career growth within the Box Sales organization Support team in customer on-sites, calls, and meetings Report on sales metrics and forecast to Senior Sales Management Motivate team to exceed objectives through coaching and mentorship Utilize Salesfor

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Robinhood
📍 Chicago• $85K – $100K/yr
22 days ago

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Brokerage Communications Operations team’s mission is to ensure our customers receive clear, compliant, and timely information about their accounts and financial services. We collaborate across Operations, Compliance, Legal, Product, and Engineering to plan, build, and execute various mass customer communications. Our team operates with precision, high ethics, and a shared commitment to making complex regulatory requirements understandable and seamless for our users. We value open communication, attention to detail, and a proactive approach to operational excellence. Joining this team means working on high-visibility initiatives that directly support our mission! As a Brokerage Communications Specialist, you will play a key role in managing the full lifecycle of regulatory customer communications for the broker-dealer and affiliated entities — including Trump Accounts, one of the newest and most nationally visible programs in our product lineup. You will own the day-to-day execution of communications for this work — planning, drafting, routing for approval, and validating delivery — while partnering with senior leadership, who hold the primary relationships with our exte

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Box
📍 Chicago• $94K – $115K/yr
27 days ago

WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. WHY BOX NEEDS YOU Are you excited by the opportunity to use data and analytics to drive business growth? Do you bring strong business judgment and a passion for ecommerce, digital analytics, and customer behavior? This is a challenging but rewarding role, set in an entrepreneurial environment backed by strong resources and support. We're looking for a smart, self-driven professional who thrives in a high-visibility position reporting to senior executives. As the Senior Business Analyst for Online Sales, you'll partner with leaders across Sales and Marketing, using behavioral data and digital analytics to drive insights and business action. WHAT YOU'LL DO You'll support our online sales strategy — what we sell, how we sell it, and at what price.

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Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Our users are the heart of our business. Stripe’s Global Customer Success Team is responsible for managing our largest and most strategic relationships, such as Doordash, Lyft, and Shopify. In this manager role you’ll be responsible for a high-performing team of Customer Success Managers. You’ll lead and coach the team, helping them deliver on ambitious targets, roll up your sleeves to work directly with executives at existing enterprise Stripe customers and partner cross functionally to help users execute their business priorities. We are looking for a hands-on, visionary leader who has demonstrated success dealing with ambiguity, operating in a high-growth environment, and solving complicated problems with limited oversight. Ideal candidates will have management and leadership experience scaling a technology Customer Success team, superior communication skills, and a track record for building trusted relationships with senior stakeholders and understanding unique customer needs. What you’ll do We are seeking a Manager to lead a team of high-performing Customer Success Managers to build and grow the relationships with our most complex users. You will: Recruit, develop, and lead a team of Customer Success Managers supporting strategic, relationship-based accounts. Help drive an engagement model focused on building durable user relationships, increasing adoption, delivering value Develop both the vision and strategy for the team, driving

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe’s Funded Startup AE team sits within our New Business Sales function and is responsible for closing net-new accounts for Stripe. Customers range from pre-revenue companies going through accelerator programs, to larger Series A/B companies considering long term payment partners. You have the opportunity to sell the entire suite of Stripe products and run the full sales cycle through onboarding. What you’ll do As a Startup Sales Manager at Stripe, you will play an instrumental role in fueling Stripe’s growth through new customer acquisition. In this role, you will build and lead a team of high-performing Account Executives, helping them to develop their skills and deliver on their ambitious targets, as well as roll your sleeves up to work directly with customers. We are looking for a proactive leader who has demonstrated success dealing with ambiguity, operating in a high-growth environment, managing high-performing teams and solving complicated problems with limited oversight. Ideal candidates will have management and leadership experience scaling a technology sales team and possess first-class analytical, communication and relationship-building skills. Responsibilities Recruit, develop and lead a team of Account Executives who focus on VC funded, tech-forward businesses Work with senior leadership to develop the long-term vision and strategy for the team, and manage day-to-day operations with a focus on performance against key s

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