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Senior Process Excellence Analyst Jobs

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Explore current senior process excellence analyst jobs. Use filters to narrow by work mode, employment type, experience and date posted.

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Harvey
📍 San Francisco• Full-time• Remote• $170K – $180K/yr
6 days ago

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview As an early team member, you will work with cross-functional partners to help lay the foundational groundwork for technical hiring in this location. This is a full-cycle recruiting role, where you'll manage the entire recruitment process; from building pipelines to closing offers. What You'll Do Partner closely with technical leadership to deeply understand hiring needs while providing strategic guidance on recruiting best practices Build and nurture a strong pipeline of technical talent to support both current hiring and future growth Advise hiring managers on market dynamics, compensation insights, and effective talent acquisition strategies Identify opportunities to streamline recruiting workflows and enhance operational efficiency across the hiring process Ensure d

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LaunchDarkly
📍 United States• Remote• $240.6K – $330.7K/yr
8 days ago

About the Job: LaunchDarkly is seeking a Sr. Director, Enablement to join our Revenue team. This position will report to the VP, Revenue Operations and Enablement. The Revenue Operations and Enablement team is responsible for sales strategy, technology, and enablement. The Sr. Director, Enablement will build a repeatable enablement framework to systematically support all segments of LaunchDarkly’s Revenue Organization. This role will ensure that all customer-facing personnel have the knowledge, content, skills, processes, and behaviors needed to optimize every interaction with buyers. The role will also oversee the planning and execution of Revenue Organization events, including SKOs. The ideal candidate is a strategic thinker with leadership experience in a revenue-focused organization where enablement is integrated into every interaction. They bring deep experience developing enablement programs, supporting ongoing employee development, and implementing the processes and tools required to build a world-class enablement function. Responsibilities: Own the multi-year revenue enablement strategy and roadmap, aligned to GTM priorities, with quarterly outcomes tied to ramp time, win rate, and quota attainment. Lead and grow a global team of enablement leaders and specialists, setting clear priorities, coaching for excellence, and operating as a player-coach where needed. Architect role-based onboarding and continuous readiness for all revenue roles (Sales, Sales Managers, SEs, CS, BDR/SDR, PAMs), covering product, process, messaging, and selling skills, including pitch certification, with ramp metrics tracked from day one. Equip teams to win with technical buyers by developing playbooks, talk tracks, objection handling, and competitive messaging for developer, platform engineering, DevOps, and engineering leadership personas, and by owning the sales playbook for Land & Expand motions, including New Logo and Expansion plays. Own the enablement track for the annual G

REMOTEai
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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary : As a Senior Manager, Underwriting Unit Lead , you will provide leadership and strategic direction for a team supporting Medicare underwriting activities across the Public and Labor, National Accounts, and Middle Market segments. In this role, you will drive operational excellence, support profitable growth, and ensure the delivery of high-quality underwriting services that contribute to business success. You will be responsible for leading a high-performing underwriting team, achieving key financial and operational objectives, and supporting case management activities that enable accurate, timely, and competitive underwriting outcomes. This position offers the opportunity to collaborate with business partners across the organization, influence underwriting strategy, and help shape the future of our underwriting operations. Key Responsibilities Lead and support an underwriting team responsible for delivering high-quality underwriting services aligned with business objectives and performance metrics. Manage team production, prioritize workloads, and ensure the effective execution of underwriting activities in a dynamic environment. Assess staffing and training needs and develop talent to build a strong and engaged organization. Drive continuous improvement initiatives focused on productivity, process efficiency, rating accurac

Excelcustomer service
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Twilio
📍 United States• Remote
11 days ago

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Senior Internal Auditor. At Twilio, we build the platform powering modern communications for millions of developers and global enterprises. Joining our Internal Audit team means stepping beyond traditional compliance to drive strategic impact, business resilience, and operational excellence across a fast-paced tech ecosystem. About the job As a Senior Internal Auditor, you will play a pivotal role in maintaining and elevating our internal control environment and drive key pillars of our global SOX compliance program. You will lead and own end-to-end business process testing—from risk assessment and control design to operating effectiveness, deficiency evaluations, and status reporting while acting as a key technical resource. In this role, you’ll serve as a critical liaison collaborating cross-functionally across global business units and partnering directly with external auditors to ensure seamless compliance. Res

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Twilio
📍 Canada• Remote
11 days ago

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Senior Internal Auditor. At Twilio, we build the platform powering modern communications for millions of developers and global enterprises. Joining our Internal Audit team means stepping beyond traditional compliance to drive strategic impact, business resilience, and operational excellence across a fast-paced tech ecosystem. About the job As a Senior Internal Auditor, you will play a pivotal role in maintaining and elevating our internal control environment. You’ll step beyond traditional compliance to drive strategic impact, business resilience, and operational excellence across a fast-paced tech ecosystem. We are looking for a collaborative, forward-thinking auditor who thrives in a fast-growing environment to help elevate our global internal controls. Reporting directly to the Senior Manager of Internal Audit, you will collaborate with cross-functional teams to plan, execute, and deliver high-impact, risk-based

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Harvey
📍 San Francisco• Full-time• Remote• $126.4K – $189.6K/yr
11 days ago

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview We are looking for Senior Technical Recruiter focused on Product & Design. As an early team member, you will work with cross-functional partners to help lay the foundational groundwork for technical hiring in this location. This is a full-cycle recruiting role, where you'll manage the entire recruitment process; from building pipelines to closing offers. What You'll Do Partner closely with technical leadership to deeply understand hiring needs while providing strategic guidance on recruiting best practices Build and nurture a strong pipeline of technical talent to support both current hiring and future growth Advise hiring managers on market dynamics, compensation insights, and effective talent acquisition strategies Identify opportunities to streamline recruiting

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Freddiemac
📍 Mclean• $129K – $193K/yr
11 days ago

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: Join our Enterprise Business Technology team as a Senior Software Engineer , where you'll lead the development of Corporate Communications and Marketing technology solutions. You'll design and deliver high-quality platforms, collaborate with stakeholders, and ensure compliance with regulatory standards. Your expertise in web content management and data integration will be pivotal in driving innovation and operational excellence. Mentor junior developers and contribute to the full software development lifecycle in this impactful role. Our Impact: Enterprise Business Technology Office (EBTO) supports multiple verticals by crafting and creating solutions to a variety of technology challenges. This support takes many forms, including delivering automation solutions by building and enhancing software applications using Business Process Management and Low Code Application Platforms required for Internal Audit, Legal and various other divisions at Freddie Mac. Enterprise Business Technology portfolio delivers foundational technology capabilities that power secure, scalable, and innovative technology for the organization using best-in-class tooling and standards across multiple functional domains. Your Impact: As a Senior Software Engineer, you will lead the evolution of our Corporate Communications and Marketing technology solutions- leading solution development with architecture focus providing technology leadership in proposing robust technology solutions which deliver high quality platforms, infrastructure and applica

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Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management. At Spaulding Ridge, we believe all business is personal. Core to our values is our relationships with our clients, our business partners, our team, and the global community. Our employees dedicate their time to helping our clients transform their business, from strategy through implementation and business transformation. We are looking for a Senior Consultant with strong Revenue Cloud Advanced (RCA) expertise to join our Revenue Excellence team in Europe. This role is ideal for someone deeply familiar with Salesforce CPQ, and the advanced capabilities provided through Revenue Cloud Advanced, including advanced invoicing, payment orchestration, usage rating, evergreen subscription models, and automated revenue lifecycles. You’ll partner with clients to optimize and mature their Quote ‑ to ‑ Cash processes using the full RCA toolset. We will also support your path toward becoming a Solution Architect, taking ownership of end ‑ to ‑ end solution design and serving as the primary SME for all Revenue Cloud Advanced implementations. The Role Lead the design and implementation of Revenue Cloud Advanced (RCA) capabilities including: Advanced billing and invoicing Complex pricing and usage rating Automated payments and collections Subscription lifecycle automation Revenue recognition alignment and compliance Build a scalable solution design strategy for each engagement, maximizing the capabilities within RCA and aligning them to client requirements. Facilitate client workshops focused on Quote ‑ to ‑ Cash process optimization, RCA feature enablement, advanced billing model design, and system architecture planning. &nb

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Professional Services Senior Project Manager (German Speaking) Location: Germany (Remote) Department: Professional Services (PS) Language Requirements: German Speaking. About the Job Rubrik Professional Services is looking for a high-energy, strategic, and results-driven Senior Project Manager to lead complex, enterprise customer implementations and help shape the future of our delivery practice. In this role, you will be customer-facing, acting as a trusted advisor to ensure deployment success, business value realisation, and operational efficiency. You will own high-stakes client engagements end-to-end, bringing deep project management expertise to solve problems on the ground and drive customer outcomes with minimal oversight. About You As a Senior Project Manager in our PS Organisation, you will drive impact primarily through hands-on delivery excellence, leadership, and practice enablement. 1. Client Delivery Excellence ● Drive Complex Engagements: Lead end-to-end delivery of complex, concurrent, enterprise-level customer projects from kickoff to sign-off within fast-paced environments. ● Scope & Milestone Management: Prepare enterprise customers for deployment, establish clear success criteria, track deliverables, set targets, manage resources, and ensure project execution adheres to deadlines and budgets. ● Risk & Issue Governance: Proactively identify, track, and mitigate project risks and technical dependencies, resolving issues autonomously before they escalate. ● Stakeholder Alignment: Serve as the single point of contact and escalation owner for customer executives, cross-functional internal teams (Engineering, Customer Support, Sales), and third- party partners. ● Quality & Performance: Execute quality control throughout project lifecycles to ensure deliverables meet or exceed Rubrik's standards and customer business objectives. 2. PMO & Process Optimisation ● Partner with PS leader

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Okta
📍 Bellevue• $136K – $187K/yr
18 days ago

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Role You'll join the team designing Okta for AI Agents — one of Okta's newest and most critical strategic initiatives, providing identity management, access control, and governance for AI agents and non-human identities. Our customers are IT and security admins, AI developers, and system architects who need to safely deploy and govern how AI agents interact with corporate data, tools, and production environments. As a designer on this team, you'll own key workflows end-to-end, from early-stage concepting of novel interaction models (there's no established pattern library for "agentic permissioning" yet) to hardening flows for scale as the product matures. You'll partner closely with product managers, engineers, researchers, and content designers, and work closely with our Principal and Staff designers, to turn ambiguous, highly technical agentic problems such as delegation, policy, audit, and trust boundaries between humans and agents into experiences that feel simple and safe. You'll be expected to bring sound design judgment to problems that don't have precedent to borrow from, and to actively experiment with how AI can be woven into your own design process, from exploration to prototyping. What you will do Own key workflows end-to-end, from early-stage concepting of novel interaction models, where few established patterns exist yet, through hardening and polishing flows as the product matures and scales to millions of customers. Bring a systems-think

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Tenable, Inc.
📍 Massachusetts• Remote• $114.5K – $152.5K/yr
19 days ago

Who is Tenable? Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey! What makes Tenable such a great place to work? Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together! Applicants must be authorized to work for any employer in the U.S. without sponsorship. We are unable to provide sponsorship for work visas of any kind at the time of hire, or at any point during employment. This includes, but is not limited to: F1-OPT, F1-CPT, H-1B, TN, J-1, etc. Your Role: As a Senior Design Manager, you will play a key role on the creative team to help define and elevate the company's brand across all internal and external touchpoints. In this role, you will lead the visual design of high-impact creative projects, ranging from marketing campaigns and events to executive communications and brand system development. You will partner closely with cross-functional stakeholders to translate complex cybersecurity concepts into clear, compelling, and visually engaging creative work that supports strategic business goals. Crucially, this position requires a strong duality of skills: handling day-to-day general design responsibilities while bringing work to life through animation. Your Opportunity: Lead the end-to-end design process for key creative initiatives. Collaborate clo

REMOTEai
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20 days ago

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Senior Software Engineer, Security Engineering We are looking for a Senior Software Engineer that will join the Auth0 Security Engineering organization. In this role, you will join a team of Software Engineers dedicated to building and managing services that secure the platform that Auth0 runs on. You will be instrumental in expanding our platform security controls and architecting custom workflows in a scalable, reliable manner. What You Will Do Service Development: Build, maintain, and operate platform security services and controls using Python, Node.js, or Golang. Security Data Pipelines: Design, build, and optimize custom workflows to ingest, process, and distribute security data to downstream systems at scale. Scalable System Architecture: Architect maintainable, secure, and resilient microservices and platform integrations that protect our infrastructure without adding friction for engineering teams. Engineering Quality: Write clean, testable, and well-documented code while driving technical designs and participating in code reviews to maintain high engineering standards. What You Bring Software Development Experience: 5+ years of hands-on experience designing, building, and maintaining production-grade software services. Core Language Proficiency: Hands-on mastery of Python, Node.js, or Golang. System Design Expertise: Strong track record of designing scalable, maintainable, and secure software architectures. Cloud & Containers: Solid expe

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The opportunity We are looking for a Senior Customs Operations Specialist to join Polestar’s Global Customs team within the Quality & Logistics organization. As Polestar continues to expand globally, Customs has become a strategic business area that supports market growth, manufacturing expansion, supply chain resilience, and operational excellence across our international operations. This is an opportunity to join a highly visible global function working at the intersection of logistics, manufacturing, procurement, finance, commercial operations, and legal compliance. Every vehicle launch, new market entry, manufacturing footprint, and cross-border supply chain flow relies on robust customs processes that enable growth while ensuring compliance. Let us describe the challenge we offer This role is not simply about compliance. It is about enabling business success in an increasingly complex international trade environment. As a Senior Customs Operations Specialist, you will support strategic initiatives ranging from vehicle launches and manufacturing expansion to customs optimization and process development. You will play an important role in ensuring efficient customs operations, supporting compliance, and contributing to business decisions that impact Polestar’s operational performance and future growth. This role is located at: Gothenburg, Sweden. What you’ll do As a Senior Customs Operations Specialist, you will act as a key customs specialist supporting international trade activities across the organization. You will work closely with internal stakeholders and external customs service providers to ensure compliant, efficient, and reliable customs operations throughout the supply chain. You will contribute to both operational and improvement-focused initiatives while helping maintain high standards of customs governance and compliance. This includes: Providing guidance on customs classification, valuation, origin determination, and import/export compliance. Suppo

financesupply chainlogistics
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Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Java Senior Software Engineer, Azure Integrations Team We are looking for dynamic and collaborative software engineers to join the Azure Integrations team that focuses on integrations with Microsoft's Azure AD Identity Platform (Entra ID, MSGraph, etc). This is a hybrid role based out of our Bangalore office. The Senior Software Engineer Opportunity We are looking for experienced engineers that are passionate about building large-scale, mission-critical software in a fast-paced agile environment. The ideal candidate will share our passion and pride in the simple elegance and usability of our solution and will join an engineering team that strongly believes in automated testing and an iterative process to build high-quality next generation enterprise software. What you’ll be doing Understand our Azure Integrations codebase and development process: Jira, Technical Designs, Code Review, Testing, and Deployment. Analyze, refine and shape requirements with product management and other stakeholders by asking the right questions and driving clarity. Provide support and handle incoming bugs and customer reported issues Work with various stakeholders to scope and plan engineering efforts to ensure project and feature launch success. Design and implement high-performance distributed scalable and fault-tolerant software components. Actively participate in PR reviews with the team Help mentor more junior team members Enjoy working across a cross

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Okta
📍 Toronto• C$136K – C$187K/yr
22 days ago

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. We are looking for a Senior Software engineer who is passionate about writing the tools to integrate and support to build large-scale, high-demand software in a fast-paced agile environment. You will share our passion for test-driven development, continuous integration and automation to produce frequent high-quality releases. Our engineering team is fast, innovative and flexible; with a weekly release cycle and individual ownership. We expect great things from our engineers and reward them with stimulating new projects, emerging technologies and the chance to be part of a company that is changing the cloud computing landscape forever. You will get an opportunity to work in scaling our infrastructure to the next generation. Our scale is already huge in running tens of thousands of tests for every commit automatically. This comes with challenges in speed by reducing compute time from days to a few minutes. Responsibilities: You will be part of the team that builds, maintains, and improves our highly-automated build, release and testing infrastructure. Scripting, tools-building, and automation are paramount to Okta Engineering; everybody automates. You will be creating and coding tools for internal use to support continuous delivery. Team up with Development, QA and Ops to continuously innovate and enhance our build and automation infrastructure Collaborate with peers and stake-holders to create new tools/process/technology. We use the

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