Senior Product Support Engineer Jobs

About the Team OpenAI's Legal team plays a crucial role in furthering OpenAI's mission by tackling innovative, fundamental legal issues in AI. If you're passionate about doing significant and unique work as a technology lawyer, this team is for you. The team comprises professionals from diverse fields, including technology, AI, privacy, IP, corporate, employment, tax law, regulatory, and litigation. About the Role As a member of our Product Counsel team, you will advise on a broad range of issues arising from hardware products and technologies, with a focus on software that power them. You’ll work closely with software engineering, product, design, and business teams from development through launch and ongoing support. This is a unique opportunity to engage directly with the forefront of AI legal issues. This role reports to our DGC of Hardware. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Work closely with product and engineering teams, participate in architecture and product reviews, and advise throughout development, launch, and ongoing support. Support software and firmware licensing, open-source, compatibility and ongoing device support. Provide broad product counseling on consumer experiences, user terms, disclosures, marketing claims, consumer protection and regulatory requirements. Advise and coordinate on product, commercial, IP, privacy, security, competition, and regulatory legal issues so product decisions and external commitments are consistent. Build practical guidance and review processes, adapt support to changing priorities, and take ownership of emerging issues across teams. You might thrive in this role if you: Have 8+ years of relevant legal experience, including substantial product counseling for consumer devices, software embedded in hardware, gained in-house, at a technology-focused law firm, or both. Can work with

At Lyft, our mission is to improve people's lives with the world's best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization. Lyft connects people to transportation to change the way we live and get around our communities. We are looking for product managers who bring exceptional creative and analytical skills to drive forward a best in class product. Product management at Lyft leads the integration of engineering, data science, and design to achieve the company's vision for reinventing transportation. We are looking for entrepreneurial and passionate Product Managers to innovate and execute across a rapidly growing, fast paced company and industry from our San Francisco and New York offices. The Customer Care team is at the forefront of building intelligent AI agents that transform how Lyft delivers customer support. As AI capabilities evolve rapidly, we're moving beyond traditional automation to create AI agents that can understand complex customer needs, make intelligent decisions, and resolve issues with human-level quality. This team works cross-functionally to design, deploy, and scale AI agents that handle real customer conversations and empower our human agents with more information to solve issues. They work alongside our support ops and insights teams to create exceptional experiences when our customers need help most. Responsibilities: Build and optimize AI agents that handle customer support interactions across chat and voice channels Partner directly with engineering, data science, and ML teams to design agent capabilities and behaviors Write, test, and refine prompt logic and conversation flows for specific customer use cases Partner with support operations teams to understand workflows, pain points, and opportunities Run rapid feedback loops between customer interactions and product development to continuously improve agent performance Serve as the in-house expert on AI agent development,

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Product Manager - Revenue Optimization Adyen, a leading payment processor, is expanding its ambition to influence purchases and power the agentic commerce revolution. This requires a deep understanding of customer behavior, powered by billions of data points and leveraging state-of-the-art machine learning capabilities. As a Product Manager within the Revenue Optimization team, you will oversee this data platform's capabilities and our initiatives to provide a worldclass, high performing experience for agent-initiated searches and payments. What you'll do, both for the Customer Data Platform and Agentic Commerce: Own the strategy and roadmap Define and track success metrics Partner with teams across the organization at large Engage with customers and partners Adapt and prioritize as targets move and resources evolve Who you are An experienced product leader with 8 + years in product management or adjascent functions, ideally within a fintech environment Fluent with data, with the ability to access, manipulate, and analyze large corpuses of information on their own Deep understanding of AI harnesses, and API best practices. Comfortable driving deep technical discussions with engineers and strategic alignments with stakeholders across varying disciplines and

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Product Manager - Data, Machine Learning and GenAI Platform 20 years of payments data is a powerful asset. But only combined with the proper platform and solid processes, it can release its full potential. That’s why the Big Data, Machine Learning and GenAI platforms, within the Application Intelligence portfolio, are key for Adyen’s success. Platform Engineering builds Adyen’s internal developer platform as a Product, enabling our internal developers to autonomously build, run and maintain secure, scalable, and reliable applications with high speed and quality. Our data platform supports the creation and evolution of different data products ( e.g. Machine Learning models, GenAI apps, data pipeline, insights dashboards), impacting both merchants and key internal processes. The platform is currently serving 600+ active users including Data Engineers, Machine Learning Scientists, Applied AI Engineers or Data Analysts. All of them use data as their main asset, at the same time they all have different needs. As a Senior Product Manager, you will directly interact with this group to understand their user journeys and identify and prioritize opportunities for the platform to improve. Your goal is to bring the data developer experience (DevEx) to the next level, setting every user persona for success while keeping

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Product Manager, Capital We have a massive opportunity ahead of us – to scale Adyen’s financial products by 10x, ushering in the next phase of growth for the company. Adyen has built a Financial OS spanning Capital, Banking, and Issuing, powered by our unified global platform, banking licenses, and dynamic identity data. We are looking for a Senior Product Manager to help scale Capital , which will be foundational for Adyen’s next generation Financial Products. The Capital team is on a mission to enable businesses to grow & thrive by providing them innovative financing solutions. The role is based out of San Francisco and sits within the Capital team, which is part of our Financial Services product team. Successful candidates will have demonstrated passion for financial technology and are excited about Adyen’s opportunity to build a meaningful Capital business in the next 2-5 yrs. In this role, you will be responsible for building a roadmap and executing on new financing products. You will collaborate closely with our Product, Commercial, Design, Engineering, Finance, Operations, Regulatory, and Compliance teams to deliver customer and business outcomes. What you’ll do Set strategy and roadmap for new Capital products. Understand customer needs and make investments in products and features that deliver custome

At Lyft, our mission is to improve people's lives with the world's best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization. Lyft connects people to transportation to change the way we live and get around our communities. We are looking for product managers who bring exceptional creative and analytical skills to drive forward a best in class product. Product management at Lyft leads the integration of engineering, data science, and design to achieve the company's vision for reinventing transportation. We are looking for entrepreneurial and passionate Product Managers to innovate and execute across a rapidly growing, fast paced company and industry from our San Francisco and New York offices. The Customer Care team is at the forefront of building intelligent AI agents that transform how Lyft delivers customer support. As AI capabilities evolve rapidly, we're moving beyond traditional automation to create AI agents that can understand complex customer needs, make intelligent decisions, and resolve issues with human-level quality. This team works cross-functionally to design, deploy, and scale AI agents that handle real customer conversations and empower our human agents with more information to solve issues. They work alongside our support ops and insights teams to create exceptional experiences when our customers need help most. Responsibilities: Build and optimize AI agents that handle customer support interactions across chat and voice channels Partner directly with engineering, data science, and ML teams to design agent capabilities and behaviors Write, test, and refine prompt logic and conversation flows for specific customer use cases Partner with support operations teams to understand workflows, pain points, and opportunities Run rapid feedback loops between customer interactions and product development to continuously improve agent performance Serve as the in-house expert on AI agent development,

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Product Manager, FX This is a high impact role based in Amsterdam and part of the FX and Cash Management team. We are looking for a candidate who is passionate about financial technology, adopts an AI-first product development mindset, and is excited about Adyen’s opportunity to grow its financial products business by 10x in the next 2-5 yrs. In this role, you will be responsible for building and maintaining a reliable FX trading platform, enabling the whole company to use your services. You will also be responsible for creating the vision, strategy and implementation of the cash management tooling, working closely with the Treasury department but also with our merchants to identify their needs. What You'll Do: Set strategy and roadmap for the FX and cash management team. Lead execution working closely with the Engineering, Product, Treasury, Finance and Commercial teams, to deliver a cohesive FX platform that scales globally without compromising reliability or trust. Establish governance for FX across multiple teams and departments , defining success and operational metrics, driving alignment across Adyen. Build a first-in-class Treasury Management System that serves both the needs of our customers and our internal teams. What Success Looks Like: Within the first 6-12 months, you will have: Established a cl

ABOUT THE ROLE The Senior Product Manager, Payments Strategy & Growth is a senior payments subject matter expert for Accela’s Payments portfolio, combining deep payments expertise with market analysis, go-to-market execution, partner collaboration, portfolio support, and AI-driven innovation. This role works within the established Payments portfolio strategy to identify and validate growth opportunities, develop recommendations and business cases, support sales and marketing, and drive adoption of Accela’s payment solutions. The role partners closely with the delivery product team and Engineering to translate approved strategy, customer needs, and priorities into executable roadmap recommendations. The ideal candidate understands modern payment ecosystems, payment providers, compliance requirements, fintech trends, and the language needed to help Sales position payment solutions with confidence. SPECIFIC RESPONSIBILITIES Contribute payments expertise, market analysis, and recommendations that support the established vision, positioning, growth strategy, and business objectives for Accela’s Payments portfolio. Identify and assess market opportunities, emerging trends, competitive threats, regulatory changes, partner opportunities, and potential growth investments within the established Payments portfolio strategy. Conduct market research, TAM assessments, buyer segmentation, customer validation, win/loss analysis, and competitive intelligence. Develop business cases, investment recommendations, adoption plans, pricing inputs, revenue models, and executive-ready portfolio recommendations. Serve as Accela’s payments subject matter expert across payment providers, merchant services, payment facilitation, gateways, digital wallets, fraud prevention, settlement, reconciliation, PCI, and emerging fintech capabilities. Lead execution of approved go-to-market plans, including messaging, positioning, launch planning, sales enablement, customer-facing narratives, ROI mater

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Product team The Product team listens to our customers’ needs and translates those insights into a clear product vision. The team works closely with design, engineering, and analytics to build scalable financial products that empower people to manage their money with confidence. We rely on empathy, curiosity, and business sense to prioritize features and improve experiences. Our role is to lead with clarity, support cross-functional execution, and champion the user in every decision. About the role The Purchasing Experience product team owns the ‘face of Affirm’, the core checkout experience for millions of Affirm users. As a Senior Product Manager on the Terms and Payments team, you will be responsible for designing both the term and payment selection experiences which drive user clarity and confidence at checkout. An ideal candidate is one who has worked extensively on consumer experiences at key moments in the product flow. This is a highly cross-functional role that sits at the intersection of Product, Design, Engineering, Research, and Analytics. What you’ll do • Own the core checkout experience where consumers select and review their terms and payments — with a focus on driving conversion, clarity, and confidence at the moment of commitment. • Design and run experiments that improve how consumers understand and choose their terms • Define and ship new UX patterns that change the way checkout looks and feels — using research insights, quantitative signals, and close collaboration with design and analytics to move from discovery to launch. • Partner with Legal and Compliance to understand regulatory requirements and how they affect the user experience. • Work alongside international product partners to expand the terms experience into new markets, adapting fo

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Product team The Product team listens to our customers’ needs and translates those insights into a clear product vision. The team works closely with design, engineering, and analytics to build scalable financial products that empower people to manage their money with confidence. We rely on empathy, curiosity, and business sense to prioritize features and improve experiences. Our role is to lead with clarity, support cross-functional execution, and champion the user in every decision. About the role The Purchasing Experience product team owns the ‘face of Affirm’, the core checkout experience for millions of Affirm users. As a Senior Product Manager on the Terms and Payments team, you will be responsible for designing both the term and payment selection experiences which drive user clarity and confidence at checkout. An ideal candidate is one who has worked extensively on consumer experiences at key moments in the product flow. This is a highly cross-functional role that sits at the intersection of Product, Design, Engineering, Research, and Analytics. What you’ll do • Own the core checkout experience where consumers select and review their terms and payments — with a focus on driving conversion, clarity, and confidence at the moment of commitment. • Design and run experiments that improve how consumers understand and choose their terms • Define and ship new UX patterns that change the way checkout looks and feels — using research insights, quantitative signals, and close collaboration with design and analytics to move from discovery to launch. • Partner with Legal and Compliance to understand regulatory requirements and how they affect the user experience. • Work alongside international product partners to expand the terms experience into new markets, adapting fo

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Product Manager, Banking We are seeking a Senior Product Manager, Banking (US) to define and scale the next phase of Adyen’s banking strategy in North America. This role owns the end-to-end product vision, strategy, and execution for Adyen’s US banking capabilities, sitting at the intersection of payments, money movement, platform services, and embedded finance. Adyen has already built the foundational banking infrastructure — licenses, regulatory approvals, integrations into local clearing systems like ACH, RTP, FedNow. The mandate now is differentiation: defining how Adyen wins in embedded and enterprise banking across the US market. This is a senior individual contributor role with responsibility for driving outcomes across a globally distributed organization spanning Product, Engineering, Compliance, Risk, Operations, and Go-To-Market partners. What you’ll do Set Vision & Strategy Define and own the long-term vision and strategy for Adyen’s US banking products, grounded in customer value, measurable business impact, and responsible growth. Translate market opportunity into clear priorities, roadmaps, and success metrics across customer segments and verticals. Identify differentiated use cases that position Adyen as the primary financial relationship for platforms and SMBs. Scale Banking as a Platform Lead the maturati

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Product Manager, Issuing We have a massive opportunity ahead of us – to scale Adyen’s financial products by 10x, ushering in the next phase of growth for the company. Adyen has built a Financial OS spanning Issuing, Banking, and Capital, powered by our unified global platform, banking licenses, and dynamic identity data. We are looking for a Senior Product Manager to help scale Issuing, which will be foundational for Adyen’s next generation Financial Products. The Issuing team is on a mission to enable businesses to monetize spend by providing fast, secure, and efficient payments using cards. The role is based out of Chicago and sits within the Issuing team, which is part of our Financial Services product team. Successful candidates will have demonstrated passion for financial technology and are excited about Adyen’s opportunity to build a meaningful issuing business in the next 2-5 yrs. In this role, you will be responsible for building and executing the roadmap for the Servicing product. The Servicing team manages Adyen’s card and transaction auditability, program servicing and dispute management. In this role, you will collaborate closely with our Product, Commercial, Design, Engineering, Finance, Operations, Regulatory, and Compliance teams to deliver customer and business outcomes. What you’ll do Set strategy and r

We’re looking for a visionary Product Manager to lead the Agents Experience team in San Francisco. In this role, you will define how humans and AI agents work together inside Asana and make collaborating with agents feel natural, trustworthy, and indispensable. You will join our Product Management team, which drives Asana's product strategy and works cross-functionally across Engineering, Design, Experience Research, Data Science, Sales, Support, and Marketing to deliver impactful solutions that help teams see the larger purpose behind their work. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Own the product vision and prioritized roadmap for the core agent experience that will define the modern Human + Agent workplace. Drive agent adoption by owning how teams discover, activate, and build lasting habits around AI agents, turning successful first experiences into durable, team-wide usage. Partner with design and user research to refine the core interactions for how users create, direct, review, and give feedback to agents in the flow of work. Lead discovery, pilots, and betas with enterprise customers to understand how organizations adopt agents, translating those insights into product strategy. Shape the experiences that let humans confidently delegate work to agents, including transparency, control, and feedback loops that build trust at every step. Define engagement metrics, instrument tracking, and iterate continuously on the product experience. About you 6+ years of product management experience, ideally focused on AI products, collaboration software, or enterprise workflows. Pr

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft connects people to transportation to change the way we live and get around our communities. We are looking for product managers who bring exceptional creative and analytical skills to drive forward a best in class product. Product management at Lyft leads the integration of engineering, data science, and design to achieve the company's vision for reinventing transportation. We are looking for entrepreneurial and passionate Product Managers to innovate and execute across a rapidly growing, fast paced company and industry from our San Francisco and New York offices. The Customer Care team makes sure that every time Lyft enters a new market, launches a new mode, or works with a new partner, riders and drivers get the support experience they expect from day one. Some of Lyft's biggest growth bets run straight through this work: expanding into new countries, putting riders into autonomous vehicles with partners like Waymo and May Mobility, and standing up entirely new lines of business. This role owns customer care across these initiatives: shaping the support experience for each, and building the platform, playbooks, and standards that let us launch the next one faster than the last. You'll work hand in hand with the internal & external teams leading each initiative, bringing a strong, independent point of view on what great customer care takes. It's high-visibility work tied directly to where Lyft is growing next. Responsibilities: Own the customer care and support experience for Lyft's highest-priority growth initiatives—spanning international expansion, autonomous vehicles, and new lines of business Partner closely with the internal teams leading each initiative, folding customer care into the broader launch and bringing a strong, independent point of view on what great support requires

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft connects people to transportation to change the way we live and get around our communities. We are looking for product managers who bring exceptional creative and analytical skills to drive forward a best in class product. Product management at Lyft leads the integration of engineering, data science, and design to achieve the company's vision for reinventing transportation. We are looking for entrepreneurial and passionate Product Managers to innovate and execute across a rapidly growing, fast paced company and industry from our San Francisco and New York offices. The Customer Care team makes sure that every time Lyft enters a new market, launches a new mode, or works with a new partner, riders and drivers get the support experience they expect from day one. Some of Lyft's biggest growth bets run straight through this work: expanding into new countries, putting riders into autonomous vehicles with partners like Waymo and May Mobility, and standing up entirely new lines of business. This role owns customer care across these initiatives: shaping the support experience for each, and building the platform, playbooks, and standards that let us launch the next one faster than the last. You'll work hand in hand with the internal & external teams leading each initiative, bringing a strong, independent point of view on what great customer care takes. It's high-visibility work tied directly to where Lyft is growing next. Responsibilities: Own the customer care and support experience for Lyft's highest-priority growth initiatives—spanning international expansion, autonomous vehicles, and new lines of business Partner closely with the internal teams leading each initiative, folding customer care into the broader launch and bringing a strong, independent point of view on what great support requires