Senior Product Support Engineer Jobs

Our Product Management team drives product initiatives from inception through execution, makes impacts and launches products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products. Role Overview We are looking for a Senior Product Manager to own customer onboarding across the Crypto.com App and adjacent product surfaces. Onboarding is where regulatory requirements, customer acquisition, and time-to-first-value meet. Every improvement you ship should help more customers open an account compliantly, activate faster, and reach the products that matter. Your mandate is to own the onboarding journey as both a growth product and a regulated platform: KYC and account opening, activation and referral mechanics, new-product onboarding, and a meaningful trading scope. Within six months, you will own the onboarding-and-growth charter and take on trading product work in addition to the onboarding charter. You will report to Onboarding squad Lead and work closely on the trading portion of the charter. You will run your roadmap with independence, make prioritization calls, and own the how and the when. If you have built onboarding in a regulated consumer fintech, parts of this will feel familiar. The difference is the breadth: one onboarding platform must support a growing set of products, regulatory paths, and trading journeys. The playbook is still being written. What You'll Actually Do: Own compliant customer onboarding end-to-end. You set the roadmap for account opening, identity verification, KYC requirements, and platform capabilities. You make the tradeoffs between conversion, speed, risk, and regulatory obligations. Turn onboarding into a growth engine. You own activation, referral, new-user incentives, and time-to-first-value. You partner with Marketing on acquisition

Our Product Management team drives product initiatives from inception through execution, makes impacts and launches products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products. Role Overview We are looking for a Senior Product Manager to own customer onboarding across the Crypto.com App and adjacent product surfaces. Onboarding is where regulatory requirements, customer acquisition, and time-to-first-value meet. Every improvement you ship should help more customers open an account compliantly, activate faster, and reach the products that matter. Your mandate is to own the onboarding journey as both a growth product and a regulated platform: KYC and account opening, activation and referral mechanics, new-product onboarding, and a meaningful trading scope. Within six months, you will own the onboarding-and-growth charter and take on trading product work in addition to the onboarding charter. You will report to Onboarding squad Lead and work closely on the trading portion of the charter. You will run your roadmap with independence, make prioritization calls, and own the how and the when. If you have built onboarding in a regulated consumer fintech, parts of this will feel familiar. The difference is the breadth: one onboarding platform must support a growing set of products, regulatory paths, and trading journeys. The playbook is still being written. What You'll Actually Do: Own compliant customer onboarding end-to-end. You set the roadmap for account opening, identity verification, KYC requirements, and platform capabilities. You make the tradeoffs between conversion, speed, risk, and regulatory obligations. Turn onboarding into a growth engine. You own activation, referral, new-user incentives, and time-to-first-value. You partner with Marketing on acquisition

Our Product Management team drives product initiatives from inception through execution, makes impacts and launches products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products. Role Overview We are looking for a Senior Product Manager to own customer onboarding across the Crypto.com App and adjacent product surfaces. Onboarding is where regulatory requirements, customer acquisition, and time-to-first-value meet. Every improvement you ship should help more customers open an account compliantly, activate faster, and reach the products that matter. Your mandate is to own the onboarding journey as both a growth product and a regulated platform: KYC and account opening, activation and referral mechanics, new-product onboarding, and a meaningful trading scope. Within six months, you will own the onboarding-and-growth charter and take on trading product work in addition to the onboarding charter. You will report to Onboarding squad Lead and work closely on the trading portion of the charter. You will run your roadmap with independence, make prioritization calls, and own the how and the when. If you have built onboarding in a regulated consumer fintech, parts of this will feel familiar. The difference is the breadth: one onboarding platform must support a growing set of products, regulatory paths, and trading journeys. The playbook is still being written. What You'll Actually Do: Own compliant customer onboarding end-to-end. You set the roadmap for account opening, identity verification, KYC requirements, and platform capabilities. You make the tradeoffs between conversion, speed, risk, and regulatory obligations. Turn onboarding into a growth engine. You own activation, referral, new-user incentives, and time-to-first-value. You partner with Marketing on acquisition

At Lyft, our mission is to improve people's lives with the world's best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization. Lyft connects people to transportation to change the way we live and get around our communities. We are looking for product managers who bring exceptional creative and analytical skills to drive forward a best in class product. Product management at Lyft leads the integration of engineering, data science, and design to achieve the company's vision for reinventing transportation. We are looking for entrepreneurial and passionate Product Managers to innovate and execute across a rapidly growing, fast paced company and industry from our San Francisco and New York offices. The Customer Care team is at the forefront of building intelligent AI agents that transform how Lyft delivers customer support. As AI capabilities evolve rapidly, we're moving beyond traditional automation to create AI agents that can understand complex customer needs, make intelligent decisions, and resolve issues with human-level quality. This team works cross-functionally to design, deploy, and scale AI agents that handle real customer conversations and empower our human agents with more information to solve issues. They work alongside our support ops and insights teams to create exceptional experiences when our customers need help most. Responsibilities: Build and optimize AI agents that handle customer support interactions across chat and voice channels Partner directly with engineering, data science, and ML teams to design agent capabilities and behaviors Write, test, and refine prompt logic and conversation flows for specific customer use cases Partner with support operations teams to understand workflows, pain points, and opportunities Run rapid feedback loops between customer interactions and product development to continuously improve agent performance Serve as the in-house expert on AI agent development,

CSQ227R21 As a leader within the Premier Support team at Databricks, you’ll be responsible for leading and managing a team of Designated Support Engineers which deliver white-glove support experiences for Databricks’ enterprise customers. You will be hiring, mentoring, and developing a team of strong customer technical advocates while closely partnering with go-to-market, field and product teams to deliver the best support experience to maximize customer satisfaction and reduce time to mitigation for technical issues and incidents. The impact you will have: Hire, onboard, and develop a top-tier team of Designated Support Engineers (DSE) Identify and operationalize process improvements to meet or exceed team performance KPIs and create consistently exceptional support experiences Partner closely with field, engineering, support, and other cross functional stakeholders within Databricks to ensure seamless post-sales experience and advocate customer needs. Contribute to program enhancements and offerings tailored to evolving customer needs Coordinate execution and collaborate across customers, accounts teams and regional GTM leadership teams to resolve technical blockers and drive high customer satisfaction Conduct internal and external Support Experience QBRs What we look for: 15+ years of industry experience, with at least 7+ years of management experience Proven ability to hire and scale high-performing support or field teams, enabling them and helping them grow in larger roles Ability to work with strategic customers driving multiple completing priorities Preferred 5+ years of Technical experience in Python, Java or Scala-based application development, SQL databases, Linux/Unix systems, or cloud platforms (AWS, Azure, or GCP) 5+ years of technical support or field leadership experience managing global technical teams. Open to occasional travel to team locations Experience working cross-functionally with other teams such as Sales, Field Engineering, Product Ma

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Product Manager - Revenue Optimization Adyen, a leading payment processor, is expanding its ambition to influence purchases and power the agentic commerce revolution. This requires a deep understanding of customer behavior, powered by billions of data points and leveraging state-of-the-art machine learning capabilities. As a Product Manager within the Revenue Optimization team, you will oversee this data platform's capabilities and our initiatives to provide a worldclass, high performing experience for agent-initiated searches and payments. What you'll do, both for the Customer Data Platform and Agentic Commerce: Own the strategy and roadmap Define and track success metrics Partner with teams across the organization at large Engage with customers and partners Adapt and prioritize as targets move and resources evolve Who you are An experienced product leader with 8 + years in product management or adjascent functions, ideally within a fintech environment Fluent with data, with the ability to access, manipulate, and analyze large corpuses of information on their own Deep understanding of AI harnesses, and API best practices. Comfortable driving deep technical discussions with engineers and strategic alignments with stakeholders across varying disciplines and

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Product Manager - Data, Machine Learning and GenAI Platform 20 years of payments data is a powerful asset. But only combined with the proper platform and solid processes, it can release its full potential. That’s why the Big Data, Machine Learning and GenAI platforms, within the Application Intelligence portfolio, are key for Adyen’s success. Platform Engineering builds Adyen’s internal developer platform as a Product, enabling our internal developers to autonomously build, run and maintain secure, scalable, and reliable applications with high speed and quality. Our data platform supports the creation and evolution of different data products ( e.g. Machine Learning models, GenAI apps, data pipeline, insights dashboards), impacting both merchants and key internal processes. The platform is currently serving 600+ active users including Data Engineers, Machine Learning Scientists, Applied AI Engineers or Data Analysts. All of them use data as their main asset, at the same time they all have different needs. As a Senior Product Manager, you will directly interact with this group to understand their user journeys and identify and prioritize opportunities for the platform to improve. Your goal is to bring the data developer experience (DevEx) to the next level, setting every user persona for success while keeping

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Product Manager, Capital We have a massive opportunity ahead of us – to scale Adyen’s financial products by 10x, ushering in the next phase of growth for the company. Adyen has built a Financial OS spanning Capital, Banking, and Issuing, powered by our unified global platform, banking licenses, and dynamic identity data. We are looking for a Senior Product Manager to help scale Capital , which will be foundational for Adyen’s next generation Financial Products. The Capital team is on a mission to enable businesses to grow & thrive by providing them innovative financing solutions. The role is based out of San Francisco and sits within the Capital team, which is part of our Financial Services product team. Successful candidates will have demonstrated passion for financial technology and are excited about Adyen’s opportunity to build a meaningful Capital business in the next 2-5 yrs. In this role, you will be responsible for building a roadmap and executing on new financing products. You will collaborate closely with our Product, Commercial, Design, Engineering, Finance, Operations, Regulatory, and Compliance teams to deliver customer and business outcomes. What you’ll do Set strategy and roadmap for new Capital products. Understand customer needs and make investments in products and features that deliver custome

At Lyft, our mission is to improve people's lives with the world's best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization. Lyft connects people to transportation to change the way we live and get around our communities. We are looking for product managers who bring exceptional creative and analytical skills to drive forward a best in class product. Product management at Lyft leads the integration of engineering, data science, and design to achieve the company's vision for reinventing transportation. We are looking for entrepreneurial and passionate Product Managers to innovate and execute across a rapidly growing, fast paced company and industry from our San Francisco and New York offices. The Customer Care team is at the forefront of building intelligent AI agents that transform how Lyft delivers customer support. As AI capabilities evolve rapidly, we're moving beyond traditional automation to create AI agents that can understand complex customer needs, make intelligent decisions, and resolve issues with human-level quality. This team works cross-functionally to design, deploy, and scale AI agents that handle real customer conversations and empower our human agents with more information to solve issues. They work alongside our support ops and insights teams to create exceptional experiences when our customers need help most. Responsibilities: Build and optimize AI agents that handle customer support interactions across chat and voice channels Partner directly with engineering, data science, and ML teams to design agent capabilities and behaviors Write, test, and refine prompt logic and conversation flows for specific customer use cases Partner with support operations teams to understand workflows, pain points, and opportunities Run rapid feedback loops between customer interactions and product development to continuously improve agent performance Serve as the in-house expert on AI agent development,

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Product Manager, FX This is a high impact role based in Amsterdam and part of the FX and Cash Management team. We are looking for a candidate who is passionate about financial technology, adopts an AI-first product development mindset, and is excited about Adyen’s opportunity to grow its financial products business by 10x in the next 2-5 yrs. In this role, you will be responsible for building and maintaining a reliable FX trading platform, enabling the whole company to use your services. You will also be responsible for creating the vision, strategy and implementation of the cash management tooling, working closely with the Treasury department but also with our merchants to identify their needs. What You'll Do: Set strategy and roadmap for the FX and cash management team. Lead execution working closely with the Engineering, Product, Treasury, Finance and Commercial teams, to deliver a cohesive FX platform that scales globally without compromising reliability or trust. Establish governance for FX across multiple teams and departments , defining success and operational metrics, driving alignment across Adyen. Build a first-in-class Treasury Management System that serves both the needs of our customers and our internal teams. What Success Looks Like: Within the first 6-12 months, you will have: Established a cl

ABOUT THE ROLE The Senior Product Manager, Payments Strategy & Growth is a senior payments subject matter expert for Accela’s Payments portfolio, combining deep payments expertise with market analysis, go-to-market execution, partner collaboration, portfolio support, and AI-driven innovation. This role works within the established Payments portfolio strategy to identify and validate growth opportunities, develop recommendations and business cases, support sales and marketing, and drive adoption of Accela’s payment solutions. The role partners closely with the delivery product team and Engineering to translate approved strategy, customer needs, and priorities into executable roadmap recommendations. The ideal candidate understands modern payment ecosystems, payment providers, compliance requirements, fintech trends, and the language needed to help Sales position payment solutions with confidence. SPECIFIC RESPONSIBILITIES Contribute payments expertise, market analysis, and recommendations that support the established vision, positioning, growth strategy, and business objectives for Accela’s Payments portfolio. Identify and assess market opportunities, emerging trends, competitive threats, regulatory changes, partner opportunities, and potential growth investments within the established Payments portfolio strategy. Conduct market research, TAM assessments, buyer segmentation, customer validation, win/loss analysis, and competitive intelligence. Develop business cases, investment recommendations, adoption plans, pricing inputs, revenue models, and executive-ready portfolio recommendations. Serve as Accela’s payments subject matter expert across payment providers, merchant services, payment facilitation, gateways, digital wallets, fraud prevention, settlement, reconciliation, PCI, and emerging fintech capabilities. Lead execution of approved go-to-market plans, including messaging, positioning, launch planning, sales enablement, customer-facing narratives, ROI mater

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Product team The Product team listens to our customers’ needs and translates those insights into a clear product vision. The team works closely with design, engineering, and analytics to build scalable financial products that empower people to manage their money with confidence. We rely on empathy, curiosity, and business sense to prioritize features and improve experiences. Our role is to lead with clarity, support cross-functional execution, and champion the user in every decision. About the role The Purchasing Experience product team owns the ‘face of Affirm’, the core checkout experience for millions of Affirm users. As a Senior Product Manager on the Terms and Payments team, you will be responsible for designing both the term and payment selection experiences which drive user clarity and confidence at checkout. An ideal candidate is one who has worked extensively on consumer experiences at key moments in the product flow. This is a highly cross-functional role that sits at the intersection of Product, Design, Engineering, Research, and Analytics. What you’ll do • Own the core checkout experience where consumers select and review their terms and payments — with a focus on driving conversion, clarity, and confidence at the moment of commitment. • Design and run experiments that improve how consumers understand and choose their terms • Define and ship new UX patterns that change the way checkout looks and feels — using research insights, quantitative signals, and close collaboration with design and analytics to move from discovery to launch. • Partner with Legal and Compliance to understand regulatory requirements and how they affect the user experience. • Work alongside international product partners to expand the terms experience into new markets, adapting fo

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Product team The Product team listens to our customers’ needs and translates those insights into a clear product vision. The team works closely with design, engineering, and analytics to build scalable financial products that empower people to manage their money with confidence. We rely on empathy, curiosity, and business sense to prioritize features and improve experiences. Our role is to lead with clarity, support cross-functional execution, and champion the user in every decision. About the role The Purchasing Experience product team owns the ‘face of Affirm’, the core checkout experience for millions of Affirm users. As a Senior Product Manager on the Terms and Payments team, you will be responsible for designing both the term and payment selection experiences which drive user clarity and confidence at checkout. An ideal candidate is one who has worked extensively on consumer experiences at key moments in the product flow. This is a highly cross-functional role that sits at the intersection of Product, Design, Engineering, Research, and Analytics. What you’ll do • Own the core checkout experience where consumers select and review their terms and payments — with a focus on driving conversion, clarity, and confidence at the moment of commitment. • Design and run experiments that improve how consumers understand and choose their terms • Define and ship new UX patterns that change the way checkout looks and feels — using research insights, quantitative signals, and close collaboration with design and analytics to move from discovery to launch. • Partner with Legal and Compliance to understand regulatory requirements and how they affect the user experience. • Work alongside international product partners to expand the terms experience into new markets, adapting fo

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Product Manager, Banking We are seeking a Senior Product Manager, Banking (US) to define and scale the next phase of Adyen’s banking strategy in North America. This role owns the end-to-end product vision, strategy, and execution for Adyen’s US banking capabilities, sitting at the intersection of payments, money movement, platform services, and embedded finance. Adyen has already built the foundational banking infrastructure — licenses, regulatory approvals, integrations into local clearing systems like ACH, RTP, FedNow. The mandate now is differentiation: defining how Adyen wins in embedded and enterprise banking across the US market. This is a senior individual contributor role with responsibility for driving outcomes across a globally distributed organization spanning Product, Engineering, Compliance, Risk, Operations, and Go-To-Market partners. What you’ll do Set Vision & Strategy Define and own the long-term vision and strategy for Adyen’s US banking products, grounded in customer value, measurable business impact, and responsible growth. Translate market opportunity into clear priorities, roadmaps, and success metrics across customer segments and verticals. Identify differentiated use cases that position Adyen as the primary financial relationship for platforms and SMBs. Scale Banking as a Platform Lead the maturati

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Product Manager, Issuing We have a massive opportunity ahead of us – to scale Adyen’s financial products by 10x, ushering in the next phase of growth for the company. Adyen has built a Financial OS spanning Issuing, Banking, and Capital, powered by our unified global platform, banking licenses, and dynamic identity data. We are looking for a Senior Product Manager to help scale Issuing, which will be foundational for Adyen’s next generation Financial Products. The Issuing team is on a mission to enable businesses to monetize spend by providing fast, secure, and efficient payments using cards. The role is based out of Chicago and sits within the Issuing team, which is part of our Financial Services product team. Successful candidates will have demonstrated passion for financial technology and are excited about Adyen’s opportunity to build a meaningful issuing business in the next 2-5 yrs. In this role, you will be responsible for building and executing the roadmap for the Servicing product. The Servicing team manages Adyen’s card and transaction auditability, program servicing and dispute management. In this role, you will collaborate closely with our Product, Commercial, Design, Engineering, Finance, Operations, Regulatory, and Compliance teams to deliver customer and business outcomes. What you’ll do Set strategy and r