Senior Product Support Specialist Jobs

About the Team DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you! About the Role You will be a fundamental and experienced member of the Service Operations team at DoorDash Labs. You will complete more advanced diagnostic and repair work to maximize uptime, supporting our overall fleet utilization goals. You will report to the Associate Operations Manager, Service, in our DoorDash Labs organization. This is an on-site role with expectations of 100% in-office in Fremont, CA, San Jose, CA, or Sunnyvale, CA. You’re excited about this opportunity because you will… Execute any Senior Service Technician task and: Diagnose complex, intermittent, or unusual faults in robotic systems, modular components, and support vehicles, often requiring advanced troubleshooting techniques and interpretation of complex data Perform advanced repairs, including component-level troubleshooting and fixes on intricate electrical systems, control units, and associated hardware, with minimal supervision Interpret complex technical manuals, schematics, and diagnostic flowcharts to guide troubleshooting efforts Meticulously document complex diagnostic processes, root cause hypotheses, non-standard troubleshooting steps, repair details, and component failure information in the service management system, contributing potential updates to the knowledge base Provide technical guidance, mentorship, and on-the-job assistance to Level 2 Technicians for challenging tasks Work independently to manage and prioritize assigned workload effectively Calibrates, configures, and maintains specialized diagnostic tools and test equipment We operate 7 days a week, 16 hrs a day to support Robot Operations. During training, you will be on a temporary schedule until your on-the-job training is completed

Opportunity Overview: We are seeking a Senior Actuarial Analyst to join our Actuarial team. In this role, you will own the models and core reporting that quantify customer outcomes, impact, and cost savings for Cohere’s prior authorization programs, and present what is driving those results to internal leadership and external customers. You’ll partner closely with clinical, customer success, and data teams to keep the numbers accurate and consistent, making this an opportunity to shape how Cohere measures and communicates the value it delivers. This is a remote-first role that may require travel to Boston, MA for new hire onboarding and occasional in-person team meetings and company events. What you’ll do: Own and maintain client-facing reporting that measures cost savings, outcomes, and performance of prior authorization programs across specialty areas (MSK, cardiology, diagnostic imaging, therapy, sleep, and others). Build, maintain, and QC the actuarial models and methodology behind that reporting, and keep them ready to scale to new clients and lines of business. Analyze and interpret authorization and claims data to identify trends, key drivers, and opportunities to improve customer value, and quantify the dollar and utilization effect of each. Design and run impact evaluations and post-implementation assessments: define intervention and comparison cohorts, baselines and benchmarks, units of measurement, and methods (pre and post, difference-in-differences, quasi-experimental), including sensitivity analyses that isolate true Cohere impact and validate savings. Reconcile authorization-based impact against realized claims, and investigate and explain month-over-month and quarter-over-quarter changes. Prepare and present clear, executive-level insights and results to external customers and internal leadership, articulating assumptions, drivers, and implications. Partner closely with customer success, clinical, and actuarial teams to align metrics, assumptio

About the Team We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do — on every project, every day. This is especially true in Fraud Operations, where we're constantly finding new ways to minimize and prevent fraudulent activity on the platform. Through continuous improvement and operational excellence, our Fraud Strategy and Operations team protects both the business and our customers from bad actors. About the Role As a Senior Associate in Fraud Operations, you'll help safeguard our platform through fraud detection and prevention. You'll scale reviews, build collaborative relationships with our outsourced operations partners(BPO), and optimize operational processes. You'll also drive performance management initiatives to help those partner teams meet and exceed performance standards. This role blends project management, quality analysis, and vendor relationship management, with hands-on casework along the way. You will report into the Associate Manager on our Fraud Partner Operations team in our Fraud Strategy and Operations organization. This position requires an in-office presence at the DoorDash corporate office in Tempe, and the employee must live within a commutable 50 miles from the office. In-office days are determined by the business and can change based on business needs. Connect with the recruiter to determine what the in-office requirement for this role is. You're excited about this opportunity because you will… Own the day-to-day health of fraud queues worked by our outsourced vendor partners(BPO), monitoring performance against key operational goals and driving improvement plans when queues fall short Lead quality review programs with vendor QA teams, using root-cause analysis to improve review accuracy and strengthen fraud detection and prevention Combat fraud using data-driven insights and daily performance reporting, with your work directly informing decisions made by lea

[About the role] We are looking for a dynamic and results-driven Business Development professional to drive strategic growth initiatives for one or more of our games. In this role, you will be responsible for building and managing high-impact partnerships across esports, marketing, in-game events, and third-party integrations, contributing directly to the overall business performance. [Key Responsibilities] Managing business development strategies for one or more games and to execute the same Management of partnership & collaboration programs across esports, marketing, in-game events & third-party payment partners. Liaise with senior management and other stakeholders to develop strategic goals and KPIs Planning and monitoring the business performance regularly. Manage relationships/agreements with external partners/vendors Generate new leads, identify, and contact decision-makers, screen potential business opportunities, select the deals in line with strategies, and lead and facilitate pitch logistics. Develop and implement overarching outbound communication and business development strategy, negotiation processes, structure, and best practices across the team. Ensure timely delivery of milestones while safeguarding quality of work in accordance with pre-defined project schedule Maintain daily reports and monitor performance. [Required Experience] Overall experience of 5-9 years of which at least 3 years in Gaming/B2C/Entertainment OTT digital companies on similar function. Demonstrated capability in successfully delivering partnerships with high impact Strong sales & negotiation skills. Exceptional cross functional skills to influence & manage diverse stakeholders in multiple geographies.

Opportunity Overview: We are looking for a detail-oriented Senior Actuarial Support Analyst to join our Actuarial team. In this role, you will be responsible for evaluating cost-saving initiatives that enhance the efficiency and effectiveness of the prior authorization process. The ideal candidate will have extensive experience in healthcare analytics, financial modeling, and prior authorization, along with a strong strategic mindset and data-driven problem-solving skills. The work will be fast-paced and project-based, with evolving needs - requiring curiosity, flexibility, and grace under pressure. At a growing organization, this is a position that offers the ability to make a substantive mark on the company and its partners with exponential growth opportunities. You will be part of the Actuarial team and develop & maintain cost savings models. This is a remote-first role that may require travel to Boston, MA for new hire onboarding and occasional in-person team meetings and company events. What you’ll do: Design and maintain complex financial models to track and analyze cost-saving initiatives, providing regular updates and insights to senior leadership and stakeholders. Perform advanced data analysis to assess prior authorization & claims trends, decision patterns, and cost drivers. Lead the design and development of financial models to quantify the impact of proposed cost-saving initiatives and forecast cost reduction outcomes for business cases. Use statistical and data visualization tools to identify trends, patterns, and anomalies in claims data that may indicate areas for improvement on savings. Prepare detailed and executive-level reports and presentations that summarize cost-saving achievements, project performance, and future cost-saving potential. Act as a trusted advisor to leadership and key internal & external stakeholders, providing strategic insights, recommendations, and guidance on cost-saving strategies. Work closely with clinic

About the Team DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you! About the Role As a Senior member of our Service Operations team at DoorDash Labs, you'll take on advanced diagnostic and repair work that keeps our robot fleet running. You'll work closely with the Associate Operations Manager and own your workload with minimal supervision. This is an on-site role with expectations of 100% in-office presence in Mesa, AZ. This position is available on the AM shift (7:00 AM – 3:30 PM), five days per week, including at least one weekend day. You’re excited about this opportunity because you will… Execute any Senior Service Technician task and: Diagnose complex, intermittent, or unusual faults in robotic systems, modular components, and support vehicles, often requiring advanced troubleshooting techniques and interpretation of complex data Perform advanced repairs, including component-level troubleshooting and fixes on intricate electrical systems, control units, and associated hardware, with minimal supervision Interpret complex technical manuals, schematics, and diagnostic flowcharts to guide troubleshooting efforts Meticulously document complex diagnostic processes, root cause hypotheses, non-standard troubleshooting steps, repair details, and component failure information in the service management system, contributing potential updates to the knowledge base Provide technical guidance, mentorship, and on-the-job assistance to Level 2 Technicians for challenging tasks Work independently to manage and prioritize assigned workload effectively Calibrates, configures, and maintains specialized diagnostic tools and test equipment We’re excited about you because you have… 2+ years of service work experience Curiosity and an inclination for all things mechanica

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. The New York Times branded content team, T Brand Studio is looking for a Senior Editor with a focus on B2B (Consulting, Finance, and Technology) to join our London office. Inspired by the journalism and innovation of The New York Times newsroom, T Brand crafts stories that help brands make the world better. We are a team of editors, designers, program managers, developers, strategists and audience experts who create content for leading brands around the world. About the Role This role will contribute to the creation of branded content advertising — from brainstorming and conceptualizing creative ideas to answering client briefs to writing, editing and commissioning projects. You will take specific leadership in B2B campaigns, in both growing new advertiser opportunities and following through in production. Specifically, the core tasks of the Senior Editor, T Brand Studio International includes participating in brainstorms and creating pitches. Additionally, you will conduct research and interviews, write, commission and edit articles. Furthermore, you will see video and podcast projects through the production process. The Senior Editor will be part of the larger T Brand team based in London, Singapore, Paris and New York. This is a hybrid position, you will report to the Editorial Director, EMEA and APAC, T Brand International, based in London. You can typically expect to be in the office 3 days per week. Responsibilities: Conceive and write

About the job Own the reliability of AI compute hardware where lab discovery becomes data centre reality. Graphcore is building the hardware and systems infrastructure needed for the next generation of AI breakthroughs. This role helps prove those platforms work when complexity, scale and pressure increase. You will lead advanced operational, diagnostic and engineering support across lab and data centre environments. Your work will improve hardware bring-up, validation and troubleshooting for AI compute platforms. You will diagnose failures across server blades, racks, power systems, thermal behaviour, network configuration and BIOS/BMC issues. You will turn hard problems into clear root cause analysis, corrective action and better operating practice. This is hands-on engineering with visible impact. You will support new platforms from early bring-up through deployment, helping Graphcore move faster with confidence. The team and culture You will work with Systems Engineering, Hardware Engineering, server engineering, firmware, platform architects and data centre operations. Problems are solved close to the hardware, with clear evidence and direct ownership. The team moves quickly during bring-up and validation cycles. Engineers are expected to act fast, take responsibility and speak up when something needs attention. Decisions are shaped by data, system behaviour and practical engineering judgement. You will guide others, improve documentation and help raise the standard of hardware diagnostics. What we're looking for · Strong knowledge of server hardware architectures and board-level debugging · Experience isolating failures using system logs, telemetry, power data and thermal metrics · Hands-on experience with HPC systems, AI compute platforms or rack-scale infrastructure · Ability to lead structured root cause analysis and propose practical corrective actions · Confidence working across engineering, platform and data centre teams · Clear written and verbal

About the job Explore how a next-generation AI architecture behaves from rack scale to data centre scale. As a Senior Systems Engineer, you will investigate a novel AI computing architecture under demanding real-world workloads. You will work on problems where answers aren't readily known, turning curiosity into measurable evidence. You will design experiments, benchmark representative AI workloads and explore how hardware components and software interact at scale. When behaviour is unexpected, you will turn this into new measurements. Your work will help infrastructure engineers, architects and application specialists understand system behaviour, performance, scalability and reliability across the stack. You will also help develop tooling and automation to collect, analyse and visualise system metrics. You do not need to be an AI expert. You will need strong judgement, curiosity and a clear preference for evidence over opinion. You will love this role if you are someone who takes initiative, questions assumptions and enjoys working in areas where the answers are not yet known. The team and culture The System QA team is distributed across multiple locations. We work hard to stay connected and collaborate closely. Our daily team meetings feel more like a virtual coffee break than a formal status update with space to share ideas, ask questions, discuss discoveries and solve problems together. We value trust, autonomy and openness, and we understand that great engineers don't all follow the same career path. What matters is the quality of your work, your curiosity, and your willingness to explore challenging problems. You will have regular 1:1s with your people manager where you will have the opportunity to discuss things that matter to you. You will have dedicated time each week to focus on your CPD. The technical lead will provide direction and help set priorities, but everyone in the team is there to support each other. One of our core principles is tha

About Graphcore Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone. Graphcore’s teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives. A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore enjoys a culture of continuous learning and constant innovation. Job Summary Join our dynamic Software Infrastructure team and take a pivotal role in scaling and managing our infrastructure. You will develop essential tools and services that empower our broader software team. Your contributions will enhance the build, test, deployment, and productisation processes of our Machine Learning Software components. Work with our High-Performance Computing (HPC) AI platforms and gain invaluable experience in distributed systems. The Team An exciting opportunity to join a new team within the Software Operations group. The Build Engineering team is a new function within Software Infrastructure, which focuses on the overall process of building and integration of the Machine Learn ing S oftware S tack. You will work closely with the QA and development teams to get an understanding of how our ML SW stack is built, helping to ensure good build practices, and proving that the stack works together and is reproducible in secure, sandboxed environments. Responsibilities and Duties Developing our internal t

About Graphcore Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone. Graphcore’s teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives. A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore enjoys a culture of continuous learning and constant innovation. Job Summary Join our dynamic Software Infrastructure team and take a pivotal role in scaling and managing our infrastructure. You will develop essential tools and services that empower our broader software team. Your contributions will enhance the build, test, deployment, and productisation processes of our Machine Learning Software components. Work with our High-Performance Computing (HPC) AI platforms and gain invaluable experience in distributed systems. The Team The Software Infrastructure team provides critical platforms and services for software development teams across the business. Our responsibilities include managing the CI platform and services, build engineering, component integration, and packaging and release systems. We operate in squads, fostering a culture of service ownership and empowerment for our engineers. We focus on long-term engineering solutions and strive to eliminate toil wherever possible. Responsibilities and Duties Develop, own, and maintain tools and services to support the software build and release process Deploy and maintain services with Kub

About Graphcore Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone. Graphcore’s teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives. A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore enjoys a culture of continuous learning and constant innovation. Job Summary Join our dynamic Software Infrastructure team and take a pivotal role in scaling and managing our infrastructure. You will develop essential tools and services that empower our broader software team. Your contributions will enhance the build, test, deployment, and productisation processes of our Machine Learning Software components. Work with our High-Performance Computing (HPC) AI platforms and gain invaluable experience in distributed systems. The Team The Software Infrastructure team provides critical platforms and services for software development teams across the business. Our responsibilities include managing the CI platform and services, build engineering, component integration, and packaging and release systems. We operate in squads, fostering a culture of service ownership and empowerment for our engineers. We focus on long-term engineering solutions and strive to eliminate toil wherever possible. Responsibilities and Duties Develop, own, and maintain tools and services to support the software build and release process Deploy and maintain services with Kub

Salary Range: (Determined during interview process, based on technical fit for each level of role) Staff Engineer - PLN 350,700 - 474,400 + Benefits + Equity Senior Engineer - PLN 260,400 - 352,200 + Benefits + Equity Subject to alignment to the responsibilities and duties of the role. Location: Gdańsk - Hybrid Working Policy - 3 Days per week in office About the job Explore how a next-generation AI architecture behaves from rack scale to data centre scale. As a Senior Systems Engineer, you will investigate a novel AI computing architecture under demanding real-world workloads. You will turn complex system behaviour into measurable evidence. You will design experiments, benchmark representative AI workloads and explore how hardware components and software interact at scale. When behaviour is unexpected, you will turn uncertainty into new measurements. Your work will help infrastructure engineers, architects and application specialists understand performance, scalability and reliability across the stack. You will also help develop tooling and automation to collect, analyse and visualise system metrics. You do not need to be an AI expert. You will need strong judgement, a clear preference for evidence over opinion and a desire to explore complex systems beyond the obvious. The team and culture The System QA team is distributed across multiple locations so we work deliberately to stay connected. Daily team meetings create space to share ideas, ask questions, discuss findings and solve problems together. You will have regular 1:1s with your people manager where you will have the opportunity to discuss things that matter to you. You will have dedicated time each week to focus on your CPD. The technical lead will provide direction and help set priorities, but everyone in the team is there to support each other. Decisions are guided by evidence, clear communication and a willingness to challenge assumptions. Your manager will trust you to follow the evidence w

Senior: GBP 73,500 - 99,500 Staff: GBP 97,300 - 131,700 Subject to alignment to the responsibilities and duties of the role - we currently have multiple positions available at both Senior and Staff level. About the job Build the Linux distribution foundation that turns upstream software into trusted Graphcore platform releases. You will help create the Linux distribution that powers Graphcore AI systems. The team produces production-ready system images from proven upstream distributions. Your work will shape how releases are built, validated and prepared for deployment. You will strengthen the engineering path from upstream Linux software to dependable platform releases. You will build and improve automated pipelines, run established Linux test suites, and diagnose issues across build and validation flows. As the platform evolves, you will introduce controlled configuration and tuning changes with evidence-led validation. This is hands-on systems engineering with visible impact. You will help define reliable processes for a new team building a critical part of Graphcore’s platform. The team and culture You will join one of Graphcore’s newest engineering teams, helping shape its culture from the start. It is a small, co-located team where ownership matters and progress is visible. Work happens through close technical discussion, practical problem-solving and evidence-led decisions. Ideas are challenged openly, and the best path wins regardless of hierarchy. You will report to a leader who values technical credibility and invests in people’s growth. The team moves with pace, takes responsibility and changes direction when the evidence demands it. What we're looking for Strong practical experience working in Linux environments Experience building or maintaining automated CI/CD pipelines for reliable engineering workflows Proficiency in Python, Bash or similar

Salary Range: PLN 260,400 - 352,200 Subject to alignment to the responsibilities and duties of the role. About the job Help make Graphcore’s AI accelerators feel native inside modern Kubernetes environments. As a Senior Cloud Software Engineer, you will lead software that enables new AI accelerator hardware within Kubernetes. You will build Go applications that make complex hardware simple to deploy, manage and operate. Your work will help engineering teams integrate new hardware into existing clusters with a smooth Kubernetes experience. You will shape how users interact with Graphcore technology in cloud-native environments. You will design, build, test and maintain production-quality software, while guiding engineers through complex technical decisions. You will also help strengthen documentation, code quality and delivery standards. This role sits close to hardware, orchestration and cloud infrastructure. It offers rare ownership over software that connects AI compute with the systems used to run it. The team and culture You will work with engineers across cloud software, hardware, platform and infrastructure. The team turns complex integration problems into practical software that users can trust. Work happens through clear technical ownership, direct communication and fast feedback. You will be expected to lead by example, mentor others and raise the quality bar. Decisions are guided by evidence, engineering judgement and open discussion. You will have space to speak up, take responsibility and move important work forward. What we’re looking for Strong experience in software development, ideally with cloud environments or infrastructure platforms Proficiency in Go, with the ability to design, build and maintain reliable applications Deep Kubernetes experience, including container orchestration and cloud-native development Strong Linux knowledge and confidence troubleshooting complex technical issues A track record of delivering complex technical solutions and