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Senior Product Support Specialist Jobs

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Explore current senior product support specialist jobs. Use filters to narrow by work mode, employment type, experience and date posted.

L
Lyft
📍 United States• Full-time
4mo ago

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Growth Products team drives rider and driver acquisition to scale the business and balance the marketplace. We specialize in incentive and messaging targeting, budget optimization, and paid media measurement, and move rapidly to test new ideas and products. As a Data Scientist expert in causal inference and marketing mix models (MMM), you will lead our efforts to measure and optimize investments across marketing channels. Responsibilities: Deliver results across the entire lifecycle of data science solutions for Growth: from defining the problem with cross-functional stakeholders to deploying production models that address key business problems. Own complex domains and develop long-term roadmaps to maximize business impact. Build statistical pipelines, write production code, and design/analyze experiments. Participate in the science on-call rotation to ensure automated campaigns operate successfully. Experience: Advanced degree in statistics, economics, mathematics, or equivalent industry experience. 4+ years of industry experience in causal inference or data science. Proven ability to apply statistics to unstructured problems and deliver measurable results. Deep technical expertise in causal inference and tackling challenging measurement problems. Expertise in marketing mix modeling is highly preferred. Expertise in SQL and experience with large-scale data platforms. Proficiency in Python and working within production coding environments. Benefits: Great medical, dental, and vision insurance options with additional programs available when enrolled Mental health benefits Family building benefits Child care and pet benefits 401(k) plan with company match to help save for your future In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team membe

pythonsql
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We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. We are looking for a Senior Financial Analyst to join the Corporate Finance team. This is the strategic, externally-oriented arm of the team — covering the board process, long range planning, capital structure, SBC and equity modeling, and enterprise-level financial strategy. You will partner closely with the CFO, Leadership, the Board, Corp Dev, and Accounting on the decisions that shape Plaid’s long-term financial trajectory. What excites us: 5+ years of work experience including financial planning & analysis, corporate finance, investment banking, private equity, strategic finance, or management consulting — ideally with tech, SaaS, or fintech exposure. Advanced financial modeling skills, with hands-on experience building long range, scenario/sensitivity, or valuation models. Strong command of consolidated financial statements, key SaaS / fintech operating metrics, and external benchmarking. Excellent communication and storytelling skills — able to move fluidly between granular model detail and an executive-level narrative for senior leaders and the Board. Proven ability to partner cross-functionally and distill complex, ambiguous topics into structured frameworks and clear recommendations. P

C
Cohere
📍 Toronto• Full-time• Remote• C$250K – C$535K/yr
4mo ago

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Role Overview: As a Senior Member of Technical Staff specializing in web data for pre-training, you will play a pivotal role in developing the large scale web data pipeline that underpins Cohere’s advanced language models. In this role, you will work extensively with large-scale web corpora, transforming raw, noisy internet data into high-quality training data for pretraining. You will own key components of the data pipeline, including extraction, parsing, deduplication, and filtering. You will also analyze the composition and quality of web data, study its impact on downstream model performance, and collaborate closely with the broader data and evaluation teams to iterate on the training corpus. Your work will be essential to Cohere’s mission of delivering efficient and reliable language understanding and generation capabilities, driving innovation in natural language processing. If you are passionate about transforming data into the foundation of AI systems, this role offers a unique opportunity to make a meaningful impact. Please Note: We have offices in London, Paris, Toronto, San Francisco and New York but also embrace bein

REMOTEpythonairecruitment
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MongoDB
📍 Gurugram• Full-time
5mo ago

The Infrastructure Engineering team is responsible for building and maintaining a self-service internal development platform that enables MongoDB engineering teams to reliably deploy and operate their own production services and products. We work with numerous engineering teams across the company to understand their infrastructure requirements and development workflows, develop broadly applicable self-service platform services and tooling, continuously monitor how platform services are being utilized, and look for ways to improve developer productivity through automation and education. We are big open source enthusiasts and use a number of open source tools in our stack (contributing upstream whenever possible). Some of the tools we use regularly include Go, AWS, Kubernetes, Crossplane, Terraform, Helm, Drone, Prometheus, and Grafana. However, technology is nothing without a stellar team of engineers that are focused on doing high quality work and working as a team to solve complex distributed computing and platform engineering problems. This is where you come in! We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Our ideal candidate Has built and operated large-scale distributed systems in cloud providers (AWS strongly preferred) Has a strong backend programming background. Fluency in Go is strongly preferred; deep experience with another compiled or strongly-typed backend language is acceptable Has experience working with AI coding agents and can demonstrate building high quality context to yield high quality outputs Has experience designing and implementing medium-to-large software projects, including driving design reviews and mentoring less-senior engineers Pragmatic, detail-oriented, self-motivated, and understands the benefits of collaboration Strong experience operating production Kubernetes clusters, not just deployed to it Has practical experience defining and operating against SLI/SLOs for services they owned Str

mongodbawsazure
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C
5mo ago

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! About North: North is Cohere's cutting-edge AI workspace platform, designed to revolutionize the way enterprises utilize AI. It offers a secure and customizable environment, allowing companies to deploy AI while maintaining control over sensitive data. North integrates seamlessly with existing workflows, providing a trusted platform that connects AI agents with workplace tools and applications. In this role, you will: Build and ship features for North, our AI workspace platform Develop autonomous agents that talk to sensitive enterprise data Write and ship minimal code that runs in low-resource environments, and has highly stringent deployment mechanisms As security and privacy are paramount, you will sometimes need to re-invent the wheel, and won’t be able to use the most popular libraries or tooling Collaborate with researchers to productionize state-of-the-art models and techniques You may be a good fit if: Have shipped (lots of) fullstack code (Python and React) in production You excel in fast-paced environments and can execute while priorities and objectives are a moving target You have strong coding abilities and are comfo

pythonreactgit
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R
6mo ago

Reolink , a leader in intelligent visual technology for homes and businesses, was founded in 2009 by a group of engineers with a strong commitment to and passion for smarter security solutions. Our products are now trusted by millions of users across more than 110 countries and regions worldwide. Building on this trust, we continue expanding our presence and bringing our innovations to more markets around the globe. Reolink remains committed to delivering advanced, reliable, and user‑centric solutions that empower people to protect what matters most. 5 Work Days Per Week Current Office Near to Kaki Bukit MRT, Singapore Will Relocate to Tai Seng MRT in September 2026 Medical & Dental Benefits Provided Entitled to Yearly Bonus & Performance Bonus **Current Application & Web App are Java Programming** Job Requirements Bachelor's or Master's Degree in Computer Science, Software Engineering , or a related technical discipline At least 3 years of software development experience in JAVA Programming is preferable for this post Strong understanding of computer science fundamentals (operating systems, network principles, data structures, and algorithms) Programming Languages: High proficiency in Java (including JVM internals and performance tuning) or Node.js (including its event-driven architecture and asynchronous programming model). Proficiency in both is a significant plus. Frameworks & Middleware: Proficient with common open-source frameworks and tools such as Kafka, RocketMQ, Dubbo, Zookeeper, and Redis. Deep knowledge of MySQL , including schema design, SQL optimization, and database scaling strategies. System Experience: Proven, hands-on experience in building, deploying, and maintaining high-concurrency, high-performance, and high-availability systems. Job Responsibilities ( Senior Backend Engineer) Design & Development Take ownership of the design, development, refactoring, and performance opt

javanode.jssql
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C
Cohere
📍 Toronto• Full-time• From £215K/yr
7mo ago

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! About the role. We’re building the next generation of agentic AI infrastructure at Cohere. This team sits at the intersection of ML systems, distributed infrastructure, and developer experience, creating the platform that powers autonomous AI agents at scale. You’ll work on hard, forward-looking problems with few established patterns, including secure code execution, agent state management, model routing, identity and authentication, and resource management for long-running agent workflows. This role is a strong fit for someone who combines systems depth with ML intuition. You should be comfortable building reliable infrastructure, thinking through distributed systems tradeoffs, and understanding how emerging agentic capabilities shape platform design. What you’ll work on. Secure execution environments for agent-generated code Identity, authentication, and trust boundaries for agents Model routing and orchestration across different model types and environments Rate limiting, quotas, and resource management for agent workflows State management, memory, and filesystem abstractions for agents. In this role you will: Turn emerging M

kubernetesgitrest
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C
Cohere
📍 London• Full-time• Remote• £250K – £535K/yr
10mo ago

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Role Overview: We’re looking for a senior engineer to help build, maintain and evolve the training framework that powers our frontier-scale language models. This role sits at the intersection of large-scale training, distributed systems, and HPC infrastructure. You will design and maintain the core components that enable fast, reliable, and scalable model training — and build the tooling that connects research ideas to thousands of GPUs. If you enjoy working across the full stack of ML systems, this role gives you the opportunity and autonomy to have massive impact by working on projects such as: Building a high-performance data loading and caching pipeline. Implementing performance profiling across the ML systems stack Developing internal metrics and monitoring for training runs. Building reproducibility and regression testing infrastructure. Developing a performant fault-tolerant distributed checkpointing system. Key Responsibilities: Build and own the training framework responsible for large-scale LLM training. Design distributed training abstractions (data/tensor/pipeline parallelism, FSDP/ZeRO strategies, memory management,

REMOTEdockerkubernetesai
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C
Cohere
📍 Toronto• Full-time• Remote• C$250K – C$535K/yr
10mo ago

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Role Overview: As a Senior Machine Learning Engineer specializing in synthetic data, you will play a pivotal role in developing the synthetic data pipeline that is crucial to Cohere’s advanced language models. Your responsibilities will encompass the end-to-end management of synthetic data, including maintaining and optimizing the synthetic data pipeline, data analysis and generation, as well as conducting data ablations and model evaluation to gauge data quality. You will work with diverse web data and code data and transform them using generative models to improve token efficiency and model quality. By combining research and engineering, you will bridge the gap between raw data and cutting-edge AI models, directly contributing to improvements in critical training metrics like throughput and accelerator utilization. Your work will be essential to Cohere’s mission of delivering efficient and reliable language understanding and generation capabilities, driving innovation in natural language processing. If you are passionate about transforming data into the foundation of AI systems, this role offers a unique opportunity to make a

REMOTEpythonmachine learningai
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C
Cohere
📍 Toronto• Full-time• Remote• C$250K – C$535K/yr
12mo ago

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Role Overview: Evaluation is critical to making progress in scaling intelligence. As models continue to become superhuman in many real-world use cases, we must continue to develop new evaluation techniques that accurately reflect what models are already capable of, as well as set the agenda for what future models should be capable of. In this role, you are responsible for creating these next-generation evaluation methods and infrastructure to measure LLM progress. Key Responsibilities: Create ambitious new evaluation benchmarks that push the limits of what our models can accomplish. Work on highly cross-functional teams to translate model feedback into trustworthy, repeatable evaluations. Conduct research to advance the state-of-the-art in LLM evaluation methods, including training LLM judges; refining LLM-based data synthesis pipelines; and improving evaluation efficiency. Build scalable and reusable tools for digging into model performance. Qualifications: You enjoy rapidly building prototypes that demonstrate the boundaries of what LLMs are capable of, and you have developed resources to measure those capabilities. You have s

REMOTEairecruitment
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At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year. WHAT YOU'LL WORK ON We are hiring pioneering and collaborative engineers to build our next generation of intelligent products. Our quality engineers are conscientious hackers who thrive on collaboration and are adept at driving large-scale projects in the fast-changing domain of artificial intelligence. You will help build the automation, tooling, and quality systems that let us ship complex, AI-driven products with confidence, bringing rigor and trust to a data-rich industry. As a Senior SDET, you're a software engineer first, you build test infrastructure and tooling, not manual test cases or scripting of the test case. You can take a hard, loosely-defined problem and solve it, and you're trusted to make the technical calls on framework and strategy at every layer of the testing pyramid along with the Engineering leadership, from unit to end-to-end. You work closely with the engineering team, understand the systems you're testing at a deep technical level, and mentor other engineers on writing better tests, tooling, and infrastructure code RESPONSIBILITIES Your work will focus on building and maintaining test infrastructure, release orchestration tooling, and performance testing systems as production-grade software, not scripts You'll design and build our test automation frameworks, including our migration from Cypress to Playwright, and own core infrastructure such as test environment provisioni

javascripttypescriptnode.js
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Cohere
📍 San Francisco• Full-time• Remote• $250K – $535K/yr
22mo ago

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Role Overview: At Cohere, we believe in the power of multimodal AI to revolutionise the way we interact with technology. Our engineering teams push the boundaries of what's possible, and we're looking for talented individuals to join us on this exciting journey. With an exceptional ratio of compute resources to engineers, we provide an ideal environment for you to explore, innovate and shape the future of AI. On July 31st 2025, Cohere's Multimodal team Introduced Command A Vision: Multimodal AI Built for Business. At release our new flagship vision-language model: ● Consistently outperforms major models like Llama 4 Maverick, Mistral Medium/Pixtral Large, and GPT4.1 ● 83.1% average benchmark (73.5% MathVista, 90.9% ChartQA...) ● Built for the real world - 112B parameters running on just 2 GPUs ● Open weights live on HuggingFace With a focused team, breakthrough performance doesn't require breakthrough compute. Focus on the things that matter, and join the team. This role is perfect for you if you: Have a deep passion for machine learning and its potential to impact various industries through multimodal applications. Enjoy tuning

REMOTEpythonmachine learningai
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H
Humana
📍 Oklahoma City• $77K – $215.1K/yr
Just now

Become a part of our caring community With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does. This role is field based, and you will be out and about in the field in the Oklahoma, NW AR and Central AR markets working with your team and meeting members face to face. You must reside in the Oklahoma City, OK area or be willing to relocate. In this field position, you will; coach, mentor, educate, motivate and train a team of sales individuals. The Senior Manager, Medicare Sales, must have a solid understanding of the market they serve, how to resolve operational problems and provide creative solutions to increase sales while following CMS guidelines. This role also involves cultivating, maintaining, and building relationships with Humana’s customers, both internal and external business partners, along with the community we serve through telephonic, virtual, and face-to-face interactions with individuals and groups. Other responsibilities include developing marketing budgets, and looking for branding opportunities. Benefits include: Medical, Dental, Vision, and a variety of other supplemental insurances Paid Time Off (PTO) and Paid Holidays 401(k) retirement savings plan with a company match Tuition reimbursement and/or scholarships for qualifyi

project managementrecruitmentCRM
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AI
Just now

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to: · Career development with an international company where you can grow the career you dream of. · Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. · An excellent retirement savings plan with a high employer contribution. · Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. · A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. · A company that is recognized as one of the best big companies to work for as well as the best place to work for diver

artificial intelligence
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Nvidia
📍 Remote, United States• Remote
2 days ago

NVIDIA's Digital Marketing Operations team is seeking a Senior Data Engineer to help build the shared data infrastructure that powers customer engagement, campaign intelligence, and marketing analytics at scale. Our data platform transforms customer behavioral signals, audience definitions, consent records, campaign metadata, and activation outputs into trusted, governed data products for marketing, analytics, personalization, campaign operations, and regional teams worldwide. These products enable audience segmentation, campaign performance measurement, privacy-compliant data activation, identity resolution, and the continued growth of NVIDIA's marketing technology ecosystem. We would love for you to apply today! What You'll Be Doing: Own a key data domain within Digital Marketing Operations, spanning pipelines, data products, audience services, and consumer teams. Shape its architecture and interfaces while anticipating needs related to scale, reliability, performance, privacy compliance, security, cost, and compatibility. Lead complex, cross-functional initiatives. Collaborate across engineering, marketing, and operations stakeholders to translate requirements into clear data architectures, write high-quality code in the critical path, and drive integrations safely into production. Architect, implement, and evolve batch and streaming pipelines that ingest, transform, reconcile, and serve customer behavioral, audience, campaign, consent, and activation data at scale. Build reliable, maintainable systems leveraging distributed processing frameworks, workflow orchestration tools, cloud data warehouses, object storage, and pub/sub messaging platforms. Build and evolve shared data quality frameworks and engineering standards that improve pipeline reliability, consistency, and efficiency across teams. Lead production incident investigations across pipelines, distributed processing, storage, an

REMOTEpythonjavasql
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