Senior Service Analyst Jobs

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Analyst, Customer Performance, Brand-1 Overview Mastercard operates the world’s fastest payment processing network, connecting consumers, financial institutions, merchants, governments, and businesses in more than 210 countries and territories. Every day, everywhere, we use our technology and expertise to make payments safe, simple and smart. We know safety and security are the top priorities of our customers, cardholders and partners, so we won’t stand still in developing new and better ways to keep payments safe. • Do you have experience conducting investigations, reviewing evidence, and documenting case outcomes? • Do you have knowledge of merchant onboarding, monitoring, customer response review, and potential Mastercard Standards violations? • Are you a high performer with strong analytical, documentation, and project management skills? • Are you collaborative, detail-oriented, and able to support credible investigations in a fast-paced environment? Mastercard’s Franchise Brand Performance Team advances ecosystem health and profitability by engaging our customers to optimize performance and to enhance the strength of our brand, acceptance network, and data. Role • Preserve the integrity of the Mastercard brand by conducting investigative case work under the Business Risk Assess

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Analyst, Analytics & Metrics - Open Finance Overview The Strategic Customer Analytics - Open Finance team serves as a trusted analytics partner to Mastercard's Open Finance clients, helping customers understand performance, identify growth opportunities, and maximize value from Mastercard's data and connectivity solutions. The Senior Analyst, Analytics & Metrics will play a critical role in transforming complex datasets into actionable insights that drive business decisions for both internal and external stakeholders. This role combines advanced analytics, data storytelling, client consulting, and cross-functional collaboration. The successful candidate will partner closely with Customer Success, Product, Engineering, Business Intelligence, and executive leadership teams to develop performance reporting, investigate trends, uncover opportunities, and communicate findings through compelling analyses and presentations. The ideal candidate is highly comfortable working with large datasets, and capable of translating technical concepts into clear business recommendations. They will have opportunities to influence strategic initiatives, support key client relationships, and help shape the future of analytics within Mastercard's Open Finance organization. You will also collaborate closely with

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Analyst, Finance Business Partner Overview: Mastercard's Technology (TECH) Business Unit operates the company's integrated global payments processing network. TECH uses its expertise to make payments safe, simple, and smart. The TECH Finance team provides financial guidance, analysis, planning, and governance support that enables business leaders to make informed decisions while ensuring compliance with financial reporting requirements. As part of the Software Capitalization team, this role offers a unique opportunity to support Mastercard's internally developed software portfolio and manage the end-to-end software capitalization lifecycle. This includes partnering with stakeholders across Technology, Finance, and Controllership to evaluate technology initiatives, support capitalization decisions, and ensure compliance with Mastercard policy and applicable accounting guidance, including ASC 350-40. The team is also responsible for forecasting and budgeting capitalization-related costs, analyzing actual results against plan, identifying financial risks and opportunities, and providing insights to leadership. Success in this role requires strong analytical skills, collaboration across diverse teams, and the ability to understand both financial concepts and evolving technology initiatives. This role is design

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Analyst, Financial Planning & Analysis Overview: Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. The Financial Planning & Analysis function manages all aspects of management reporting encompassing budgeting and forecasting, strategic and customer planning. This includes the management and execution of the corporate reporting and planning requirements This Sr Analyst position is responsible across a broad spectrum of strategic processes and initiatives while managing and executing the corporate reporting and planning requirements for NAM region About Business Finance Center (BFC) BFC provides Financial Planning & Analysis (FP&A) expertise

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. About the role SoFi is seeking a Senior Staff, Fraud Strategy Analyst to assess, quantify, and mitigate fraud and operational risk associated with debit card authorization activity across SoFi's card ecosystem. This individual contributor will be responsible for conducting quantitative and qualitative risk assessments, evaluating the effectiveness of risk controls, identifying areas of potential loss or exposure, developing risk mitigation strategies, and partnering across Fraud Strategy, Fraud Operations, Product, Engineering, Data, Disputes, Compliance, Risk, and vendor teams. You will focus on debit card authorization risk across account takeover, wallet and tokenized transactions, 3DS, card-not-present, card-present, ATM activity, high-risk merchants, and override treatments. You will work closely with Fraud Strategy, Fraud Operations, Product, Engineering, Data, Disputes, Compliance, Risk, and vendor partners to move from insight to controlled execution. What you’ll do Own fraud strategy analysis and recommendations for debit card authorization controls. Analyze transaction, alert, dispute, chargeback, rule, device, profile-change, wallet, 3DS, merchant, and loss data. Develop and optimize fraud rules, thresholds, treatments, exclusions, and monitoring plans. Evaluate rule effectiveness, false po

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. You will own the operational backbone of Appian's technology vendor ecosystem, ensuring procurement velocity, contract governance, and cross-functional alignment that powers enterprise-scale AI-Powered Process Automation growth. ABOUT THE TEAM The Procurement team—operating within Appian’s Finance and Operations organization—is the strategic and operational engine driving global corporate initiatives forward. As Appian expands its footprint in AI-Powered Process Automation, Procurement ensures our internal business resilience and shared services scale safely, swiftly, and cost-effectively. We act as the critical operational bridge between technology investments, vendor ecosystem management, and corporate governance. THE OPPORTUNITY Appian is scaling rapidly, and we are looking for a sharp, commercially minded professional to join our Procurement team as a Senior Procurement & Contracts Analyst. In this role, you will take day-to-day ownership of technology vendor sourcing, intake governance, Purchase Order (PO) execution, and Vendor Contract Management (VCM) workflow governance. This position sits at the vital intersection of Procurement operations, financial execution, and risk governance. Success requires strong organizational awareness, sound business judgment, and the agility to navigate ambiguous requirements with poise. You will triage incoming procurement requests, lead commercial negotiations, generate POs within our P2P system, and manage contract flows in VCM to ensure cross-functional approvals proceed without friction. WHAT YOU'LL DO Drive

At Franklin Templeton, we believe success is built through powerful partnerships. As a forward‑thinking asset manager, we build dynamic relationships with clients, understand their goals, and navigate complex markets together. We leverage cutting‑edge strategies and deep insights to unlock opportunities for long‑term wealth creation. Our talented, global teams bring expertise that is both broad and unique. From our welcoming, inclusive, and supportive culture to our globally diverse business, we offer opportunities not only to help you reach your potential, but also to contribute to our clients’ success. About Enterprise Vendor Management The Enterprise Vendor Management team drives firm-wide strategic sourcing and vendor optimization to support Franklin Templeton’s global investment operations. We partner with technology, business, legal, and risk teams to secure high‑quality vendor services while managing cost, risk, and performance. Team members collaborate across regions, work on high‑value commercial initiatives, and gain exposure to complex negotiations and global sourcing strategy. Joining this team provideas hands‑on experience with high‑impact negotiation, supplier management, and enterprise‑wide transformation initiatives. How will you add value? Core Responsibilities: Manage a large technology spend portfolio Partner with technology and business teams to understand requirements. Lead & Drive Strategic Sourcing initiatives with key stakeholders. Manage assigned technology spending, including software and services. Lead & Oversee end‑to‑end supplier relationships. Review

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Analyst - Public Sector, Business Development (Tourism, Insights & Innovation) Overview The Mastercard Public Sector team partners globally to help governments create sustainable, inclusive, and efficient economies while achieving commercial success. Our market leaders are supported by Global Public Sector team specializing in Agentic, CyberSecurity, Urban Mobility, Government Payments, SMEs, and Tourism. We are seeking a highly motivated and curious professional to join our team and support governments, National Tourism Organizations (NTOs), Destination Management Organizations (DMOs), and tourism ecosystem partners globally. The Senior Analyst, Tourism, Insights & Innovation will support the Vice President responsible for Tourism and the Vice President responsible for AI within Mastercard's Global Public Sector team. The role will drive tourism market intelligence, commercial opportunity development, AI-enabled innovation, and customer engagement activities globally. The ideal candidate is passionate about the tourism industry, interested in emerging technologies, and able to connect Mastercard's capabilities with the priorities of governments and tourism stakeholders. Role & Key responsibilities Tourism Market Intelligence • Monitor global tourism trends, de

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. Our Fraud team's mission is to help companies detect and prevent fraud using Plaid's financial network data. We believe that transaction patterns, device signals, identity linkages, and behavioral data are dramatically underleveraged tools in fraud prevention. Our products — including Protect and Signal — operate at network scale and depend on real-world investigation and research to stay ahead of adaptive adversaries. As a Senior Fraud Researcher, you will sit at the intersection of live fraud investigation, applied data science, and product innovation. You will lead complex investigations, translate findings into detection improvements, and collaborate tightly with Data Science, ML, and Product teams to shape the next generation of Plaid's fraud capabilities. This is not a purely operational role — your research directly drives features, model inputs, and product design. Responsibilities: Live Fraud Investigation & Reconstruction Lead investigations into complex fraud cases across identities, accounts, devices, and transaction surfaces Provide support to day-to-day fraud operations including SEVs and alert triage Reconstruct attacker sequences and hypothesize actor intent and tooling Distill p

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Benefits Analyst on GitLab's Total Rewards team, you'll help design, administer, and improve our global benefits programs. You'll combine hands-on benefits operations with program assessment, vendor and broker partnerships, and cross-functional collaboration to make our offerings market-aligned, compliant, and easy for team members to navigate and use. You'll work across multiple countries and employment models, including professional employer organization (PEO), employer of record (EOR), and GitLab legal entity arrangements, while navigating local requirements and vendor processes. You'll ser

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. Dun & Bradstreet Technology and Corporate Services India LLP is the global center of excellence for providing technology and analytics solutions and services to Dun & Bradstreet and its clients globally. We specialize in delivering predictive models and decision management solutions to convert raw data into actionable insights. Our customers include banks, financial services organizations, credit bureaus, rating agencies and thousands of businesses across the globe. Headquartered in Hyderabad (India), the company employs high caliber data scientists, economists, analytics professionals and data engineers from some of the finest institutions in the country striving to create more transparent credit & business environment and robust economies. key Responsibilities: Build & support automation requirement & opportunities across analytics programs Build Power BI dashboards, semantic models, KPI scorecards, executive reports Partner with BU stakeholders to identify AI use cases and deliver intelligent knowledge discovery capabilities. Design and develop monitoring and QA automation solutions to streamline processes, reduce manual effort, and improve operational efficiency.</

Standort: Frankfurt (Hybrid) | Practice Area: Wealth & Asset Management | Anstellungsart: Unbefristet Gestalte die Zukunft der Investment- und Beratungsservices im Private Banking im Rahmen einer bedeutenden globalen Transformation. Die Rolle Capco sucht einen Senior Business Analyst zur Unterstützung einer bedeutenden globalen Private-Banking-Transformation mit dem Ziel, die End-to-End-Landschaft für Investment & Advisory neu zu gestalten. Im Rahmen des Programms wird Aladdin Wealth als strategische globale Plattform für Advisory und Portfolio Construction eingeführt. Gleichzeitig wird die gesamte Investment-Wertschöpfungskette transformiert – von den Client- und Relationship-Manager-Journeys über Servicemodelle und Profiling bis hin zu Suitability, Portfolio Construction, Discretionary Portfolio Management, Execution, Reporting und Servicing. Du bringst fundierte fachliche Kenntnisse im Private Banking, Wealth Management und in Investment-Advisory-Prozessen mit und unterstützt dabei, komplexe geschäftliche, investmentbezogene und regulatorische Anforderungen in klare und umsetzbare Plattformanforderungen zu übersetzen. Dabei spielst Du eine wichtige Rolle bei der Harmonisierung von Advisory Journeys und Investment Services über verschiedene Regionen hinweg sowie bei der Vereinfachung und Ablösung ausgewählter Legacy-Plattformen. Deine Aufgaben Du gestaltest ganzheitliche Investment-Advisory-Journeys – von der Auswahl des Servicemodells über Client Profiling, Suitability und Portfolio Construction bis hin zu Investmentvorschlägen, Execution und Reporting. Du definierst Anforderungen für Suitability & Profiling , einschließlich Risiko, Knowledge & Experience, ESG, Eligibility und Investmentrestriktionen. Du entwickelst Anforderungen für Portfolio Construction und Advisory , einschließlich Asset Allocation, Investmentmodellen, Risikobetrachtungen und kundenspezifischen Restriktionen. Du unterstützt DPM / Discretionary Portfolio Management -Funktionali

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The Role: The Senior Operations and Supplier Tester resides within the 1st Line of Defense (1LOD) Operations and Supplier Testing team. This position plays a crucial role in supporting risk management of 1LOD Operations. This role requires hands-on support for performing 1LOD transactional and supplier oversight testing. Achieving success in this role requires a demonstrated ability to complete all assigned testwork within the established timelines, assist the Testing Manager with the build-out of new tests and expansion of existing test scripts, and proficiently articulate exceptions and findings related to testwork. This role supports transactional and supplier oversight testing activities across Big Business Banking operations and processes. While the initial focus of this role will support Big Business Banking wire operations, transaction servicing, and payment-related operational processes, the scope is expected to expand over time to include broader Business Banking products, operations, and operational control environments. By joining SoFi, you'll become part of a forward-thinking company that is transforming financial services for the better. We offer the excitement of a rapidly growing startup with the stability of an industry leading leadership team. What You’ll Do: Ensure Operat

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. Dun & Bradstreet Technology and Corporate Services India LLP is looking for candidates for the role of Senior Analyst to support the Data Science team. The candidate needs to work closely with the team based in India and across a range of Analytics leaders who are located globally to fulfill the deliverables on a timely basis

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. As a Senior Product Security Analyst within our Game Security Team, you play a critical role in safeguarding our community from bad actors, ensuring that the spirit of friendship remains the cornerstone of every world we create. You will leverage our anti-cheat detections and use your detective skills to find those folks who would compromise our worlds and spoil our players’ experiences. You will work with engineers and data scientists to piece together the clues to make the picture come together and create a portfolio of evidence so that we can confidently isolate cheaters and ensure fair and honest gameplay. Responsibilities: Conduct in-depth investigations using game data and telemetry focused on identifying cheaters Prepare clear, detailed investigation reports where findings and recommendations are supported by specific data and evidence. Work with the team to prioritize, validate, and tune cheat detections. Collaborate as a valued team member, contributing to and supporting our collective pursuit of shared objectives REQUIRED Skills: Solid track record as a tech-savvy investigator, adept in uncovering information, tackling complex problems, and conducting thorough monitoring of adversaries Possess the versati