Senior Service Analyst Jobs

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. We are seeking a highly motivated Senior Analyst to own and evolve a best-in-class tooling ecosystem that powers Roblox's Safety, Privacy, Trust & Safety, and Support Operations teams. In this role, you will sit at the intersection of operations and technology — driving systematic improvements, scaling tooling infrastructure, and ensuring agents across global vendor sites have the tools they need to operate efficiently and safely at Roblox's scale. You will join a growing team of administrators, incident managers, and product support specialists in India, providing comprehensive tooling and admin support to our global operations teams. You will help build a premier suite of agent tooling by managing systematic changes, identifying improvements, and delivering exceptional service to our internal customers. You will Administer and configure applications — including Zendesk, Absorb, JIRA, and other third-party and internally developed tools — to support 24/7 operations across multiple vendor sites. Design and implement queue and routing systems that reduce agent decision fatigue, enable quality support interactions, and support seamless multi-site operations. Analyze and translate b

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. ABOUT THE ROLE: As a Safety Operations Senior Analyst for Child Safety, you will contribute to SpaceXSI's mission by training and refining Grok to enforce our terms of service and support functions. Your work will directly impact the safety of our products, X, and Grok, by minimizing existential risks, enforcing SpaceXSI's rules, and promoting responsible development, helping to prevent illegal and harmful content. RESPONSIBILITIES: Monitor and take action on content and behavior that goes against our terms of service, escalating as needed. Have deep expertise in online child safety, including the identification, investigation, and mitigation of a broad range of child safety threats and risks. Investigate complex cases involving child safety, with the ability to recognize when escalation to internal legal teams and/or external reporting (e.g., NCMEC reports when applicable) is required. Monitor and take appropriate action on content and user behavior that violates SpaceXSI's terms of service with a primary focus on protecting minors. Respond effectively to time-sensitive escalations in high-impact, often ambiguous situations. Process appeals, audit automations, and properly labe

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. ABOUT THE ROLE: As a Safety Operations Senior Analyst for Child Safety, you will contribute to SpaceXSI's mission by training and refining Grok to enforce our terms of service and support functions. Your work will directly impact the safety of our products, X, and Grok, by minimizing existential risks, enforcing SpaceXSI's rules, and promoting responsible development, helping to prevent illegal and harmful content. RESPONSIBILITIES: Monitor and take action on content and behavior that goes against our terms of service, escalating as needed. Have deep expertise in online child safety, including the identification, investigation, and mitigation of a broad range of child safety threats and risks. Investigate complex cases involving child safety, with the ability to recognize when escalation to internal legal teams and/or external reporting (e.g., NCMEC reports when applicable) is required. Monitor and take appropriate action on content and user behavior that violates SpaceXSI's terms of service with a primary focus on protecting minors. Respond effectively to time-sensitive escalations in high-impact, often ambiguous situations. Process appeals, audit automations, and properly labe

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Partner with Legal, Digital Technology Group (DTG/IT), and cross-functional teams to design, implement, and optimize systems that support Everpure’s global Legal function . Reporting to the Director, Legal Operations, you will serve as a senior individual contributor driving CLM platform success, system integrations, and intake workflows to scale legal service delivery . You will turn complex business requirements into high-performing legal systems and reliable processes, enabling agile operations across the organization . WHAT YOU’LL DO Drive CLM lifecycle and administration: Lead business-side CLM implementations, platform enhancements, workflows, templates, metadata, permissions, and continuous optimization to maximize contract delivery and user adoption . Design scalable requirements and process workflows: Analyze business needs and map current- and future-state processes into functional specs, user stories, test cases, and UAT plans that connect Legal systems with upstream and downstream platforms . Support legal technology ecosystems: Support and optimize other Legal systems—including intake and workflow, legal service delivery, matter management, e-billing, and AI-enabled tools—in close coordination with DTG/IT, vendors, and business stakeholders . Manage initiative execution and enablement: Maintain delivery roadmaps, backlogs, risks, dependencies, playbooks, process documentation, and training content to

For more than 30 years, SonicWall has delivered a partner-first unified cybersecurity portfolio that helps SMBs, MSPs, and IT teams consolidate network security, endpoint security, security service edge (SSE), and threat response across hybrid environments. By bringing connected technology, real-time threat intelligence, automation, and expert services together, SonicWall helps organizations simplify security operations, achieve better security outcomes, and lower total cost of ownership. Backed by a global ecosystem of more than 17,000 partners, SonicWall delivers enterprise-grade protection built for SMB and mid-market realities. For more information, visit www.sonicwall.com or follow us on X, LinkedIn , Facebook , and Instagram . SonicWall delivers Boundless Cybersecurity for the hyper-distributed era in a work reality where everyone is remote, mobile and unsecure. SonicWall safeguards organizations mobilizing for their new business normal with seamless protection that stops the most evasive cyberattacks across boundless exposure points and increasingly remote, mobile and cloud-enabled workforces. By knowing the unknown, providing real-time visibility and enabling breakthrough economics, SonicWall closes the cybersecurity business gap for enterprises, governments and SMBs worldwide. For more information, visit www.sonicwall.com or follow us on Twitter, LinkedIn, Facebook and Instagram. The Global Data Management Senior Specialist position is in Taipei, Taiwan. Primary Responsibilities: - Work with electronic/mechanical engineers for NPI Proto BOM structure and BOM redlines in Agile. - Work with regulatory team and ODMs to proceed manufacturers’ datasheet and RoHS/SDoC documents through Agile MD ticket and AML updates. - Evaluate internal engineering change requests and supplier change requests (SCR) and drive appropriate feasibility discussions and approval for further ECR / ECO process. - Work with electronic/mechanical engineers

Cloud Analyst (Mid-Level or Senior) **Sign on Bonus Potential** Company: The Boeing Company The Boeing Company’s Specialized United States Infrastructure Operations is currently seeking a Cloud Analyst (Mid-Level or Senior) **Sign on Bonus Potential** to join the team in Berkeley, MO, Dayton Beach, FL; or Seattle, WA . The Cloud Analyst plays a key role in supporting the testing and execution of automated scripts across a range of cloud technologies, including Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). In this position, the selected candidate will help ensure smooth, reliable cloud operations while providing thoughtful recommendations to improve performance, efficiency, and automation. This role also requires strong customer relationship skills, with a focus on clear communication, responsiveness, and delivering high-quality support that builds trust and confidence. Join a team driving innovation in cloud technology and automation, and help shape secure, efficient, and reliable digital solutions. Position Responsibilities: Develop and maintain comprehensive documentation that may include detailed technical documents Create process flows, business requirements, functional specifications, and user guides, with a strong emphasis on cloud-based systems Collaborate with stakeholders to gather, analyze, and validate business and technical requirements related to cloud infrastructure and cost management Design and document process flows to support cloud service management, price tracking, and operational improvements Support testing activities by creating and executing test plans, test cases, and automa

The Technology Advisory Analyst serves on AI-native advisory teams, empowering clients to navigate the critical junction of strategy and technical execution. Collaborating with senior leadership and technical specialists, you will anchor the delivery process by framing challenges, validating hypotheses, and quantifying trade-offs to produce deliverables that are truly decision-ready for the executive level. By blending top-tier consulting rigor with an AI-native workflow, you enable senior teams to perform with unprecedented speed and depth, ensuring every strategic insight is backed by robust evidence and structural accuracy. This role transcends traditional requirements documentation; you are the engine of execution that translates high-level strategic intent into measurable, high-impact business outcomes. Due to the nature of the projects and specific client security clearance, this role requires the successful candidate to be a Singapore Citizen or PR of Singapore. Job responsibilities You drive research and analysis by performing core advisory and consulting activities including: Industry and market research, Technology landscape assessments, Business process analysis, Data analysis and interpretation, Competitive benchmarking, Opportunity identification. You leverage AI-enabled tools to accelerate research and analysis while maintaining high standards of quality and accuracy. You translate Business Problems into Actionable Insights. You work with clients and engagement teams to understand business objectives and challenges, gather and synthesize qualitative and quantitative information, structure complex problems into manageable workstreams. You identify patterns, risks, opportunities, and trade-offs and develop evidence-based recommendations. You support client engagements by contributing to client-facing advisory work by preparing executive-ready presentations and deliverables & facilitating workshops and discovery sessions. You document business and tec

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Senior Manager, Medicare Product Operations (NCOD) is responsible for providing leadership, operational oversight, and people management for the Non-Clinical Organization Determination (NCOD) team. This leader is accountable for ensuring accurate, timely, compliant, and member-centered coverage determinations while maintaining adherence to CMS regulations, and internal policies. The role oversees a team of managers and analysts responsible for evaluating member requests, issuing organization determinations, maintaining documentation, and supporting appeals- and grievance-related activities. This position serves as a key operational leader, driving quality, compliance, performance, process optimization, workforce development, and cross-functional collaboration. The Senior Manager partners with Compliance, Product, Appeals, Grievances, Eligibility, Technology, and vendor partners to ensure operational excellence and a best-in-class member experience. Responsibilities Include: Strategic Leadership Provides oversight for the NCOD operation, ensuring alignment with organizational goals, regulatory requirements, and member experience objectives. Establishes operational strategies, and performance standards that support long-term scalability and sustainability. Leads implementation of new NCOD workflo

Job Summary This role reports to the Senior Manager, Global Real Estate Transactions, and sits within the Global Real Estate team responsible for MongoDB's portfolio of 60+ office and flex locations worldwide. The team includes Transaction Management and Project Management functions, working closely with Legal, Procurement, FP&A, and Workplace/IT partners. Lead all aspects of the real estate transactional and operational process within the India / Asia Pac region including but not limited to; the development of real estate strategy, defining & optimizing space requirements, site selection, negotiations, improvements and property management. We are looking to speak to candidates who are based in Gurugram and Bengaluru for our hybrid working model. Requirements for the Role Geographic coverage: focus on Asia Pacific / India Region with transaction support to MongoDB Real Estate (RE) team on global Flex office transactions 3+ years of Corporate Real Estate transaction/portfolio management experience with MNC Experience influencing and driving results through external partners including leading cross-functional teams across multiple projects. Experience in financial analysis and modelling Experience applying AI tools to real estate portfolio management and reporting (e.g. AI-assisted lease abstraction, portfolio analytics, forecasting, or reporting/dashboard automation) strongly preferred Fluency in English required, strong written and verbal communication skills Analytical in approach. Process and detail-oriented Strong customer service and interpersonal skills Ability to lead and drive change and operate across the region Demonstrated ability to manage and prioritize a heavy workload with changing requirements. Ability to engage with and influence senior stakeholders and local business leaders Solid organizational skills Responsibilities: Execute on Asia Pacific / India flex real estate plans to deliver on key RE portfolio metrics Support Global Transact

Our Global payroll department is looking for an experienced self-motivated system savvy Sr. Payroll Analyst to join our team. Reporting to the Payroll Manager, the Sr. Analyst will work closely with the Accounting, HR and Benefits teams. The Sr. Payroll Analyst will be responsible for the coordination of all payroll cycles and payroll associated tasks, drive to evaluate and improve processes, and work collaboratively across multiple functions to improve the customer experience. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Essential Job Functions and Accountabilities: Perform a variety of payroll functions in preparation, distribution, and reporting of payroll. Ensuring compliance with all applicable regulations. Ensure the accurate and timely end to end processing of payroll across multiple countries Audit payroll data to ensure accurate processing of wages, garnishments, tax withholdings and deductions. Provide prompt, friendly, and efficient customer service to employees who have questions regarding their pay, deductions, or the payroll process. Assist with all payroll related audits & SOX compliance by adhering to internal control requirements, maintaining updated documentation for all payroll related processes and providing recommendations as appropriate. Process and complete all year-end activities for EMEA countries ensuring compliance with regard to filing reports, remittances and returns with appropriate tax authorities. Participate in special projects as assigned, such as documenting workflows, improving processes and procedures, and periodic updates to payroll. Participate in system upgrades and perform user testing for all payroll related enhancements. Support the Payroll and Equity teams with the processing/recording of equity transactions (RSU vestings, NQSO exercises, etc.) to enable timely reporting and tax deposits. Document payroll processes and procedure

What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible. Position Summary: The Senior Informatics Sales Specialist will use their strong genomics, healthcare and Informatics technical knowledge and expertise to identify and close Informatics opportunities. This involves selling to prospective customers and Illumina colleagues on Next Generation Sequencing and Genomic data analysis pipelines, applications and products primarily for use in clinical research or testing. They will act as an influencer and expert resource for customers and others to ensure success while enabling sales growth through strategic activities and creative problem solving. The Informatics Sales Specialist should be viewed as a “go to” subject matter expert for all things Informatics, with primary focus on Illumina’s clinical software products. As an Informatics Sales Specialist, you are impacting clinical data analysis and interpretation through effective engagement with C-level executives, Laboratory Directors, Healthcare practitioners, IT leaders, and data analysts. You are establishing Illumina as a prominent cloud-based enterprise platform provider to the Clinical, Pharma, and Healthcare se

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your role at Baxter The Channel Operations Sr. Analyst in the Commercial Operations Department is responsible for acting as a key liaison between Baxter and wholesalers/distributors who distribute products to end customers. This position ensures distributors have the correct purchase pricing (DAC/WAC), accurate Baxter contract pricing for the customers they service, and timely and accurate chargeback credits, credit/rebills, settlements and related operational activities. This role will provide senior-level analytical and operational support for day-to-day Channel Operations while also supporting the migration to Model N and the stabilization of the new system. Responsibilities include supporting UAT, data validation, issue tracking, defect resolution follow-up, process transition, documentation updates, hypercare and post-go-live stabilization. The Sr. Analyst is expected to partner

Job Title: Business Analyst- Risk and Compliance About Us “Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. Python Data Engineer – Financial Services We are looking for an experienced Python Data Engineer to join our team and work alongside an existing senior engineer. The role will focus on developing reliable data pipelines, automation solutions and cloud-based data products within a regulated financial-services environment. Key responsibilities Build and support production-grade Python data pipelines and automation workflows. Integrate data from APIs, databases and third-party platforms. Develop ETL/ELT processes, data-quality controls and reconciliation checks. Create maintainable, tested and well-docume

Artefact is a new generation of data service providers, specialising in data consulting and data-driven digital marketing. It is dedicated to transforming data into business impact across the entire value chain of organisations. We are proud to say we’re enjoying skyrocketing growth. The backbone of our consulting missions, today our Data consulting team has more than 400 consultants covering all Artefact's offers (and more): data marketing, data governance, strategy consulting, product owner… What will you be doing? Securing delivery on your projects Communicating your work and achievements among the team Working closely with your Consulting counterpart to build and maintain strong relationships with your clients and best understand their needs Ensuring that your solutions are bringing values to the client problematic Being a good team player, knowing your role and responsibility in the global ambition Key Responsibilities: Data Quality Analysis & Remediation: Collect, extract, and clean data from various sources to prepare comprehensive datasets for analysis This includes handling missing data, removing inconsistencies, and ensuring the data is structured correctly for further analysis. Analyze data using appropriate statistical techniques and tools to uncover trends, patterns, and anomalies in the information. This could involve anything from simple descriptive analysis to more complex exploratory data analysis Validate and cross-check analysis results to ensure accuracy. This involves verifying calculations, comparing findings against external or historical data for consistency, and investigating any irregularities in the results. Data Analysts are expected to be vigilant about data quality during analysis, catching any issues that might have passed initial data processing. Create clear, concise reports and visualizations to communicate findings. While the focus is on analysis rather than just creating dashboards, analysts will use tools like Pow

Who we are Artefact is a new generation of data service provider, specialising in data consulting and data-driven digital marketing, dedicated to transforming data into business impact across the entire value chain of organisations. We are proud to say we’re enjoying skyrocketing growth. Our broad range of data-driven solutions in data consulting and digital marketing are designed to meet our clients’ specific needs, always conceived with a business-centric approach and delivered with tangible results. Our data-driven services are built upon the deep AI expertise we’ve acquired with our 1000+ client base around the globe. We have over 1500 employees across 20 offices who are focused on accelerating digital transformation. Thanks to a unique mix of company assets: State of the art data technologies, lean AI agile methodologies for fast delivery, and cohesive teams of the finest business consultants, data analysts, data scientists, data engineers, and digital experts, all dedicated to bringing extra value to every client. Job Summary We are looking for a Senior Data Engineer to join our dynamic team. This role is ideal for someone with a deep understanding of data engineering and a proven track record of leading data projects in a fast-paced environment. Key Responsibilities Design, build, and maintain scalable and robust data pipelines using SQL, Python, Databricks, Snowflake, Azure Data Factory, AWS Glue, Apache Airflow and Pyspark. Lead the integration of complex data systems and ensure consistency and accuracy of data across multiple platforms. Implement continuous integration and continuous deployment (CI/CD) practices for data pipelines to improve efficiency and quality of data processing. Work closely with data architects, analysts, and other stakeholders to understand business requirements and translate them into technical implementations. Oversee and manage a team of data engineers, providing guidance and mentorship to ensure high-quality project delive