Senior Service Analyst Jobs

About the Team The GSIO Workforce Management Planning Team consists of our Senior Manager, 3 Workforce Managers, multiple Workforce Planners/Schedulers and RTAs. Enjoy a comfortable team-oriented environment where things are always happening at a rapid pace and you can prioritize and organize tasks simultaneously. Manage outcomes and be empowered to make the decisions to lead to those outcomes. Be focused on quality, output-motivated, an extreme achiever who is progressive, and always pushing yourself to be 1% better each day! About the Role As one of DoorDash’s core operations teams, Support Ops is tasked with ensuring that when there are bumps in the last mile there’s always someone there to help make things right. Our team designs, manages and operates DoorDash’s massive and growing global network of support centers, with the ultimate goal of delivering a world-class customer experience every time. As part of DoorDash’s Support Operations Team, we’re looking for an experienced Workforce Planner to help develop and scale our support lines of businesses in the Mexico City area. This role will be a key player in planning our monthly, daily, and hourly staffing levels and ensure we’re providing our customers with best-in-class service with up to date hiring plans. This role will play a vital part in improving forecast accuracy, reporting, and planning around floor staff utilization and efficiency. You’re excited about this opportunity because you will… Build and maintain support capacity plan models at a monthly, weekly, and interval level for a large, 24/7/365 organization. Forecast incoming contacts based on Delivery volume, Mx and Dx onboarding. Analysis on historical data to provide insights that improve support operations. Guide Short-Term staffing adjustments to address current staffing gaps. Work with our operations team to track how our staffing is being implemented and optimized. Make proactive and corrected improvements. Partner with Real Time Analysts for

Position Overview: As a Delivery Analyst you are intense about technology and exceed all expectations with your clients, from deadlines to deliverables. This position is responsible for executing and delivering operations risk management solutions. This role is expected to be an expert in the Diligent Operational Risk Management solutions and collaborate with internal teams to get the job done. Key Responsibilities Utilize your product and domain expertise to deliver the customer requests and create a delightful customer experience. Responsible for the timely and quality delivery of the services requested by customers. Collaborate with Customer Success Managers, Senior Managers and Managers to ensure any new service requests are handled appropriately or routed the request to the correct teams. Document and maintain the standard operating procedures for performing the customer specific request. Consult with the global implementation teams and customer success teams to provide technical guidance to the customer to leverage more value from the product. Required Experience/Skills 2-5 years of experience in an internal or external client-facing or consulting role Ability to effectively engage customer personnel in solution discussions to resolve issues regarding compliance, vendor management, information security and/or risk management requirements and goals. Strong passion for Compliance, Vendor management, Information security and/or Risk management field. Ability to work as part of a team to deliver in tight timeframes and respond quickly in an ever-changing environment Experience in Microsoft Office especially using Microsoft Excel Undergraduate degree in a relevant area (e.g. Business Administration, Compliance Management, Legal & Ethics, Supply Chain Management, Engineering, Information Security or MIS) is a plus. Preferred Experience/Skills Amazing communication skills Demonstrate effective time management and ability to multi-task in a fast-

Position Overview: As a Delivery Analyst you are intense about technology and exceed all expectations with your clients, from deadlines to deliverables. This position is responsible for executing and delivering operations risk management solutions. This role is expected to be an expert in the Diligent Operational Risk Management solutions and collaborate with internal teams to get the job done. Key Responsibilities Utilize your product and domain expertise to deliver the customer requests and create a delightful customer experience. Responsible for the timely and quality delivery of the services requested by customers. Collaborate with Customer Success Managers, Senior Managers and Managers to ensure any new service requests are handled appropriately or routed the request to the correct teams. Document and maintain the standard operating procedures for performing the customer specific request. Consult with the global implementation teams and customer success teams to provide technical guidance to the customer to leverage more value from the product. Required Experience/Skills 2-5 years of experience in an internal or external client-facing or consulting role Ability to effectively engage customer personnel in solution discussions to resolve issues regarding compliance, vendor management, information security and/or risk management requirements and goals. Strong passion for Compliance, Vendor management, Information security and/or Risk management field. Ability to work as part of a team to deliver in tight timeframes and respond quickly in an ever-changing environment Experience in Microsoft Office especially using Microsoft Excel Undergraduate degree in a relevant area (e.g. Business Administration, Compliance Management, Legal & Ethics, Supply Chain Management, Engineering, Information Security or MIS) is a plus. Preferred Experience/Skills Amazing communication skills Demonstrate effective time management and ability to multi-task in a fast-

Position Overview: As a Delivery Analyst you are intense about technology and exceed all expectations with your clients, from deadlines to deliverables. This position is responsible for executing and delivering operations risk management solutions. This role is expected to be an expert in the Diligent Operational Risk Management solutions and collaborate with internal teams to get the job done. Key Responsibilities Utilize your product and domain expertise to deliver the customer requests and create a delightful customer experience. Responsible for the timely and quality delivery of the services requested by customers. Collaborate with Customer Success Managers, Senior Managers and Managers to ensure any new service requests are handled appropriately or routed the request to the correct teams. Document and maintain the standard operating procedures for performing the customer specific request. Consult with the global implementation teams and customer success teams to provide technical guidance to the customer to leverage more value from the product. Required Experience/Skills 2-5 years of experience in an internal or external client-facing or consulting role Ability to effectively engage customer personnel in solution discussions to resolve issues regarding compliance, vendor management, information security and/or risk management requirements and goals. Strong passion for Compliance, Vendor management, Information security and/or Risk management field. Ability to work as part of a team to deliver in tight timeframes and respond quickly in an ever-changing environment Experience in Microsoft Office especially using Microsoft Excel Undergraduate degree in a relevant area (e.g. Business Administration, Compliance Management, Legal & Ethics, Supply Chain Management, Engineering, Information Security or MIS) is a plus. Preferred Experience/Skills Amazing communication skills Demonstrate effective time management and ability to multi-task in a fast-

What We Do: Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact. Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection. Huntress now secures more than 5M endpoints and 16M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other. Reports to: Senior Manager, Security Operations Center Location: Remote Australia Compensation Range: $110,000 to $140,000 AUD base plus bonus and equity What You’ll Do: You’re a hands-on SOC Analyst who thrives on detecting and responding to cybercrime. You’ll triage Active Hands-On Keyboard intrusions, track attackers through networks, and help remove them before they achieve their objectives. You’ll contextualise endpoint telemetry, analyse logs, leverage forensic artifacts, and understand malware to uncover the full scope of an intrusion. You give a $ht about protecting customers and improving how the team operates, taking ownership of investigations and acting on the information available. You bring Warrior Spirit to complex incidents, staying resilient and composed under pressure. You are Outcome-Obsessed, measuring your work by the threats contained, customers

What We Do: Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact. Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection. Huntress now secures more than 5M endpoints and 16M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other. Reports To: Director of Product Management, Platform Location: Remote US Compensation: $190,000 to $220,000 base plus bonus and equity About The Role: We are building a product management organization to own and drive our product strategy, and we are looking for an experienced product manager to own a new team focused entirely on Security tooling for the Huntress SOC. Our SOC is the cornerstone of the Huntress Security Platform, serving SMB and mid-market clients through MSP/MSSP and Reseller channels. It delivers premium, human+AI services at a scale most companies can't match — Rapid Response, Tactical Response, and Hypercare together accounted for roughly 150 engagements in a single recent month. Much of that delivery still runs on an internal SOC platform that does not match analysts' current needs - this includes spreadsheets, Slack threads, and per-engagement documen

Qui sommes-nous ? Artefact est un cabinet de conseil international spécialisé en Data et Intelligence Artificielle, présent dans plus de 20 pays avec plus de 2 500 collaborateurs. Nous accompagnons nos clients dans leur transformation en combinant expertise technologique, conseil et connaissance métier, sur des enjeux allant de la stratégie Data & IA à la conception et au déploiement de solutions concrètes. Nos équipes réunissent notamment des Business Consultants, Data Analysts, Data Scientists et Data Engineers, qui interviennent auprès de grands groupes internationaux dans des secteurs variés. Notre ambition : mettre la Data et l’IA au service de problématiques business concrètes et créer un impact mesurable pour nos clients. Ton rôle Au sein de l’équipe Talent Acquisition France et sous la responsabilité de la Head of Talent Acquisition, tu pilotes en autonomie le recrutement des équipes Strat Data d’Artefact, sur des profils allant de Junior à Manager. Partenaire des équipes opérationnelles, tu les accompagnes tout au long du processus afin de garantir des recrutements de qualité et une expérience candidat exigeante : Piloter les recrutements de bout en bout Recueillir et challenger les besoins auprès des managers Définir et mettre en œuvre l’approche de recrutement adaptée à chaque besoin Piloter l’ensemble du processus : sourcing, qualification, entretiens RH, coordination des étapes d’évaluation et offre Développer une approche proactive du sourcing et constituer des viviers de profils pertinents. Accompagner les équipes opérationnelles Conseiller et challenger les managers tout au long du processus afin de garantir des décisions de recrutement objectives et cohérentes Garantir la bonne application du processus et des méthodes d’évaluation Veiller à une expérience de recrutement de qualité pour les candidatures et les équipes internes Contribuer à l’amélioration continue Identifier les points de friction et contribuer à l’amélioration des processus et pr

We are currently looking for a new band member to join the Spotify Tax Team. This new band member will be an Analyst, joining the Global Indirect Tax Team. This position will report into the Senior Manager for Indirect Tax in EMEA and APAC and will be based in Stockholm, Sweden. In your role, you will focus on compliance and reporting. Spotify reports indirect taxes in more than 90 countries globally and you will be a key member of the team responsible for ensuring the completeness, timeliness and accuracy of Spotify’s global indirect tax compliance obligations. You will work in close collaboration with global tax team members in both Stockholm and New York, and work cross functionally with various accounting and finance teams. We are a team of highly skilled and dedicated colleagues and we offer a challenging and dynamic role in an ever changing environment with the opportunity to take on much responsibility in a rapidly growing international company. Above all, your work will impact the way the world experiences audio. What You'll Do Prepare indirect tax returns ensuring they are filed timely and accurate. Calculate indirect taxes and ensure timely payments. Analyze data and transactions to ensure correct reporting. Assist with gathering and analyzing data for indirect tax audits and internal audits. Support in monitoring Indirect Tax rules and regulations all over the world. Coordinate with, and support, Finance and Accounting teams as necessary and assist in processes that involve indirect tax. Assist with new tax registrations where needed. Work with external service providers and foreign tax authorities. Participate in process improvement projects Assist in other tax compliance areas such as digital services tax. Other projects as required. Who You Are University degree with relevant education such as law degree, accounting, CPA, or an

ABOUT CAPCO Capco is a global technology and management consultancy specializing in driving digital transformation in the financial services and insurance industries. Capco is committed to providing clients with practical solutions. We offer a globally integrated service with offices in leading financial centers across the globe. We have the people, the vision, and the passion. We are growing through a significant growth journey, now is a very good time to join us as we expand geographically, increase headcount and disrupt the consulting market across APAC with entrepreneurial and agile thinking. ABOUT CAPCO HONG KONG We are experts in banking, capital markets, wealth and asset management We specialize in risk and compliance, regulatory transformation, digital transformation, data management & data analytics, business & finance transformation engagements, and IT transformation and change programs We are committed to growing our business and hiring the best talent in the market Our focus is on maintaining our agile and entrepreneurial culture RESPONSIBILITIES As a Senior Consultant at Capco, you will have the opportunity to deepen and expand your expertise within the Securities Services domain , supporting large‑scale change initiatives for leading global banks and financial services. You will work closely with senior clients to deliver large-scale change initiatives for leading investment banks and play an integral role in defining and overcoming complex problems and providing innovative solutions to our clients. KEY RESPONSIBILITIES Deliver Securities Services transformation projects across fund admin , transfer agency or client servicing functions. Good understanding of Fund Admin processes, controls, regulations and industry standards. Work with senior stakeholders to define complex business problems, shape solutions, and support end‑to‑end delivery. Lead and support business and functional requirements gather

About Artefact Artefact is a next-generation data and AI consulting firm dedicated to accelerating the adoption of data and AI to create measurable business impact across the full enterprise value chain. We sit at the intersection of consulting, data science, AI technologies, data engineering, and digital transformation. We do not just advise — we build, implement, and deliver results our clients can measure. Our teams bring together consultants, data scientists, data engineers, AI engineers, analysts, and digital experts to solve complex business challenges with pragmatic, production-ready solutions. As Artefact continues to grow globally, we are building a team of entrepreneurial data and AI talent who can help clients move beyond experimentation and into scalable, governed, value-generating AI adoption. The Role Artefact is looking for a Senior Deployed AI Engineer specialized in Gemini Enterprise and the Google AI stack: an engineer who works embedded with our clients and takes AI products from idea to production. You will design and build the interfaces, services, and agentic systems at the heart of our client work, such as conversational applications over enterprise data, multi-step agents that automate business workflows, and the retrieval and data pipelines that support them. You will own your components end to end: the front end, the service behind it, the data and retrieval pipelines feeding it, the deployment, and the evaluations proving it works. This role combines deep, certified expertise in Google's enterprise AI stack (Gemini models, Vertex AI, and the Gemini Enterprise agent platform) with the ability to deliver end to end. Beyond your platform specialization, you will be expected to work confidently across the full delivery lifecycle — full-stack development, data engineering, cloud infrastructure, evaluation, and client communication. You will work closely with our clients, with direct exposure from the start, and you will support the professional

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Recruiting at Brex Recruiting is where every career at Brex begins. We’re the first point of connection for future builders and leaders, helping candidates see what’s possible. We partner with leaders across the company to find exceptional talent and build high-performing teams. We move quickly, think strategically, and take pride in creating a thoughtful, welcoming candidate experience from the very first contact. We don’t just fill roles, we shape the culture at Brex, finding the next generation of builders and leaders. What you’ll do You’ll join a team that cares deeply about people, precision, and impact. In this role, you’ll help bring exceptional leaders to Brex and see firsthand how hiring shapes our company’s future. You’ll grow your skills in recruiting, build trusted relationships with senior leaders, and be part of a collaborative, fast-moving team that values good judgment, curiosity, and continuous learning. Where you’ll

Xendit is the financial technology platform built for businesses that move fast. We give companies one unified platform for payment acceptance, payouts, treasury and financial services, replacing fragmented local integrations with a single infrastructure layer. We serve businesses of every size, from high-growth startups to global enterprises, processing high-volume transactions across Southeast Asia and beyond, with more markets on our global expansion roadmap. About the Job At Xendit, we are looking for a mid-level/senior-level IT GRC Analyst to sit at the intersection of technology, compliance, and risk — not just for Indonesia, but across all of Xendit's operating markets. As an individual contributor, you will be responsible for ensuring our IT systems, processes, and controls meet the regulatory obligations and certification standards of every jurisdiction we operate in. You will be our regional GRC go-to person, coordinating directly with regulatory bodies across the regions (Bank Indonesia / OJK, BSP, BOT, etc). Beyond regulatory compliance, you will own and drive the full lifecycle of our IT certifications such as PCI-DSS and ISO 27001. You will work closely with engineering, security, product, and legal teams to embed compliance into how we build and operate. This is a role for someone who is detail-oriented, thrives in multi-market complexity, and can translate a wide range of regulatory requirements into practical, actionable controls in a fast-moving fintech environment. Minimum Qualifications 3–5 years of hands-on experience in IT GRC, IT Risk Management, or IT Compliance roles Solid working knowledge of PCI-DSS, ISO 27001 frameworks, including implementation, certification, and audit readiness Familiarity with Bank Indonesia (BI) and OJK IT governance regulations applicable to payment service providers in Indonesia Exposure to or willingness to take regulatory requirements in at least one other Southeast Asian or international market (e.g., BSP, BOT,

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. As a Senior Software Engineer, Data, you will design, build, and operate the next generation of our data platform and products – going beyond ID to power a networked digital identity – while keeping member privacy, security, and reliability at the core. What you’ll do: Build and operate scalable, reliable data systems and pipelines – from ingestion to modeling to visualization – so Analysts and Engineers can self-service changes in an automated, tested, secure, and high-quality manner. Develop and maintain end-to-end data products and pipelines (batch and/or streaming) that collect, clean, transform, and model data, and own the infrastructure that powers them to unlock new business use cases and reporting. Implement and maintain infrastructure-as-code, CI/CD, and shared developer tooling for data products (e.g., Pulumi/Terraform, GitHub, orchestration tools like Dagster/Airflow) to make it easy and safe for teams to build, test, and ship changes across environments. Improve the security, compliance, and cost posture of the data stack through robust dependency management, IAM and secrets hardening, observability, and performance/cost optimizations. Partner with product and other stakeholders to uncover requirements, make architectural decisions, and continuously improve our data platform and processes. How you’ll measure success: Data reliability & SLAs: % successful pipeline runs, adherence to freshness SLAs for core datasets, and reduction in data-related incidents impacting stakeholders. Platform quality & efficiency: Reductio

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? At Fin, you will be a product engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few. What will I be doing? As an experienced engineer you will: Develop technical plans and contribute to our technical architecture as we scale our products to serve

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? At Fin, you will be a product engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few. What will I be doing? As an experienced engineer you will: Develop technical plans and contribute to our technical architecture as we scale our products to serve