Senior Solutions Engineer Latam Jobs

P-1377 Mission As a Senior ML and AI Technical Solutions Engineer, you play a critical role by helping customers debug and maintain stable GenAI and ML Workloads with AI agent systems using the Databricks Platform. You will develop product expertise end-to-end by advising a broad set of customers and use cases across the space - including products such as Agent Bricks, Vector Search and Model Serving. You will collaborate cross-functionally with other teams - whether that’s working with engineering to improve the product or interacting directly with the account team on a specific customer issue. TSEs have proven production troubleshooting and optimisation experience to help our customers’ workloads run smoothly and to achieve their strategic objectives with ML/AI technology with Databricks. Additionally, you are an early adopter of GenAI technology to improve your own efficiency and amplify the team's output. Reporting to a TSE manager - you will be part of a world class global support engineering organization for Databricks, known for your technical depth and delivering impeccable customer service. The Impact You Will Have Act as senior technical solution expert for complex issues spanning data pipelines, ML pipelines and/or AI applications, applying deep expertise in distributed systems. Analyse and troubleshoot production workloads at the code level, optimise for performance, reliability, latency, and cost. Diagnose and support Machine Learning and/or Large Language Model deployments, including real-time and batch inference, autoscaling, monitoring, logging, and alerting. Serve as a Subject Matter Expert guiding customers on experiment tracking, model registry, versioning, evaluation, labelling, tracing, and lifecycle observability. Provide high-quality support by guiding customers in leveraging Databricks AI to solve generative AI use cases & challenges, leveraging LLMs, MCP, AI Agents, RAG/Agentic RAG, APIs, vector embedd

If you've built and scaled high-performing solution engineering teams in the Financial Services & Insurance (FSI) domain, and you're energized by leading at the intersection of AI, technical selling, compliance, and customer experience, this is your moment. Duties and Responsibilities: Report to the Sr. Director of Solutions Engineering, Americas Lead, coach, and mentor a team of solution engineers, building a culture of continuous learning, accountability, and customer obsession Drive scalable pre-sales motions across a high-volume FSI segment, developing repeatable methodologies and best practices that enable the team to perform consistently across diverse industries Recruit, hire, and onboard top solution engineering talent, with a deliberate focus on candidates who combine technical depth with exceptional communication and storytelling ability Partner closely with RVP’s of Sales, Account Executives, and Customer Success to align on pipeline strategy, account coverage, and customer outcomes Collaborate with Product and Engineering to surface commercial customer feedback, advocate for roadmap priorities, and ensure timely resolution of feature requests and support escalations Work cross-functionally with Professional Services to ensure smooth handoffs from pre-sales to implementation and value realization Define and manage team KPIs, forecast accuracy, and performance metrics; use data to continuously optimize team effectiveness Participate actively in forecast calls, providing visibility into technical deal status, surfacing risks early, and partnering with Sales to develop mitigation strategies Develop trust with client leadership to remove roadblocks, navigate escalations, and ensure long-term customer success and loyalty Qualifications: 7+ years of experience in Solution Engineering / Pre-Sales, with at least 3–5+ years in people management leading teams Deep domain expertise in Financial Services & Insurance (FSI), with proven success navigating compl

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Fin is an AI-first company revolutionizing how customer service is delivered today. Our entire platform is driven by a set of advanced AI Agents, who blend automation with empathy, setting a new standard in customer experiences at scale. At Fin, you’ll help shape the future of AI-first customer experiences, showing our customers the transformative power of artificial intelligence. By inspiring a bold vision and delivering impactful solutions, you’ll make AI-powered experiences not just possible, but a reality for our customers. About the Role There's an enormous difference between building a Fin demo and deploying Fin in production. A Solutions Engineer can stand up an impressive AI agent demo in an afternoon. Making that demo reliably show what Fin actually does - across every channel, every persona, every vertical, in front of the world's most discerning buyers - is a different discipline entirely. That discipline is what we're hiring for. As a founding Fin Demo

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. About the Role As a Senior Solution Engineer (Expansion), you will be a strategic technical leader for Snowflake’s enterprise customers & Prospects in Malaysia, with a focus on Telecommunications (Telco) and Financial Services (FSI) sectors. You will partner closely with Account Executives to drive adoption, workload expansion, and multi‑line-of-business growth across your accounts. You will act as a trusted advisor to senior technical and business stakeholders, guiding them on how to use Snowflake as the core of their data, analytics, and AI strategy. This is a field-facing, customer-first role that combines deep technical skills, strong industry context (Telco/FSI), and the ability to design and communicate high‑impact architectures. Key Responsibilities Drive Expansion in Existing Accounts Own the technical expansion strategy for a portfolio of Telco & FSI customers in Malaysia. Identify new workloads, use cases, and lines of business to land on Snowflake (e.g., risk & compliance, customer 360, network analytics, fraud, revenue assurance, real-time personalization). Map business objectives to Snowflake-powered solutions that increase consumption and platform stickiness. Spearhead Technical motion for Customer Acquisition Present Snowflake technology and visio

The Sr. Partner Solutions Engineer is a highly experienced technical lead responsible for driving the growth and technical enablement of our key partners (National Partners, Value-Added Resellers (VARs), and System Integrators) across Australia, NewZealand, Singapore and Philippines. This senior individual contributor role reports directly to the Vice President, Partner Solution Engineering. You will act as the primary technical point of contact, supporting partners in establishing and scaling their Contact Center as a Service (CCaaS) and Customer Experience Automation (CXA) practices built around the Talkdesk platform. This role involves deep technical engagement, partner enablement, co-selling support, and providing technical thought leadership to ensure mutual partner and customer success across the assigned territories. Key Responsibilities Partner Enablement & Practice Development Lead Technical Enablement: Design and execute comprehensive enablement plans to educate partner Solutions Architects and Sales Engineers on the Talkdesk value proposition, product architecture, competitive differentiators, and roadmap. Partner Center of Excellence: Support the development of Partner Competency Centers by coaching on effective technical discovery, platform demonstrations, and proof-of-concept (POC) execution. Domain Expertise: Develop and maintain deep domain expertise in the regional Partner landscape, understanding their current go-to-market (GTM) strategy, areas of focus, and identifying new opportunities for expansion. Co-Selling Support & Technical Leadership Agentic AI Focus: Provide technical expertise on Agentic AI solutions within the contact center, including prompt engineering, RAG implementations, tools integration, and guardrail best practices. Customer Engagement: Provide technical oversight, guidance, and direct assistance to Partner sales teams in understanding complex customer business and technical requirements, use cases, and solution d

Job Details: Job Description: The Role and Impact As a Systems and Solutions Engineer, you will drive the design, development, and integration of systems that combine software, firmware, board, and silicon/SoC components to meet specific customer needs. In this role, you will play a key part in defining, implementing, and optimizing solutions to ensure high performance, reliability, and quality across the system lifecycle. Your work will directly impact the seamless functionality and user experience of cutting-edge technologies, enhancing Intel's position in delivering innovative systems to global customers. Business Group You will be joining the Silicon and Platform Engineering Group (SPE), an organization committed to advancing Intel's mission of delivering world-class silicon and platform solutions. The group focuses on developing integrated systems that align with customer needs and support Intel's broader goals of leadership in technology innovation. SPE collaborates across diverse domains to ensure Intel platforms meet performance, reliability, and scalability requirements. Key Responsibilities - Design and develop software, firmware, and hardware solutions that integrate seamlessly across system components. - Lead the definition and implementation of system architecture, translating business opportunities into technical requirements and use cases. - Evaluate technical risk and optimize systems for ease of use, reliability, security, availability, and sustainability. - Drive technical solutions to address customer challenges, deploying systems and conducting benchmarks to validate performance. - Collaborate with cross-functional teams to influence next-generation requirements and solutions, guiding research and academic collaborations as needed. - Conduct lab experiments to simulate real-life environments, analyze prototype performance, and refine system

EnCharge AI is a leader in advanced AI hardware and software systems for edge-to-cloud computing. EnCharge’s robust and scalable next-generation in-memory computing technology provides orders-of-magnitude higher compute efficiency and density compared to today’s best-in-class solutions. The high-performance architecture is coupled with seamless software integration and will enable the immense potential of AI to be accessible in power, energy, and space constrained applications. EnCharge AI launched in 2022 and is led by veteran technologists with backgrounds in semiconductor design and AI systems. About the Role EnCharge AI is looking for a highly experienced, hands-on Principal Solutions Engineer to lead customer and partner solution development, architecture, and deployment for our next-generation AI acceleration platform. This is a senior technical leadership role that combines customer-facing engagement, solution architecture, AI software optimization, and technical mentorship. This role will partner with strategic customers throughout their development lifecycle—from initial technical discovery, architectural evaluation, and proof-of-concepts through production deployment and scaling. Bridging the gap between AI hardware, software, systems, and customers, helping them successfully build, optimize, and scale cutting-edge AI workloads and agentic workflows on EnCharge technology. Serving as the voice of the customer, directly influencing product roadmaps, software features, and developer experience. Responsibilities Serve as the primary technical interface and trusted advisor for strategic customers and partners evaluating and deploying AI workloads on EnCharge platforms. Lead end-to-end customer engagements from technical discovery through proof-of-concept (PoC), design-in, performance benchmarking, system-level tuning, and production deployment. Support technical pre-sales efforts by clearly articulating solution value propositions, architectural differentiator

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations Mexico City, Mexico Responsibilities Mexico City As a Solutions Engineer, you will serve as the advanced technical lynchpin through the entire sales cycle, orchestrating complex enterprise-grade engagements across both pre- and post-sales phases. You will act as an authoritative trusted advisor and technical customer advocate within Cloudflare, working closely with Account Executives, Product Management, Engineering, and Custom

At Livefront, we help companies design and build world-class digital products that command attention and inspire joy. We’ve helped household names like CVS, Samsung, General Mills, and Optum create experiences that have reached millions of people, and startups like HomeSpotter and Credly build entirely new businesses that challenge their industries’ status quo. We’re looking for an AI Solutions Engineer to join our team. This is a senior-level position with the opportunity to work remotely in Costa Rica. Who you are You're a thoughtful, creative problem-solving engineer who thrives at the intersection of cutting-edge technology and real-world impact. With deep experience in AI, LLMs, RAG-based architectures, and machine learning, you have an impeccable intuition for turning emerging capabilities into innovative, practical solutions. You’re equally adept at rapidly prototyping ideas in scrappy R&D sprints as you are at shipping robust, scalable code into production. Navigating both architectural design and hands-on implementation comes naturally to you, and you quickly master unfamiliar technologies. You articulate complex technical requirements clearly to internal teams and confidently engage in strategic discussions with client partners. Your engineering principles are mature yet adaptable, shaped by continuous learning, collaboration, and the evolving technological landscape. You're curious and pragmatic, driven by craft to build intelligent systems that are intuitive, performant, and thoughtfully designed. You're passionate about shaping an ethical, innovative, and impactful future for AI. What you will be doing Work closely with clients to understand their business goals around implementing AI technologies, present sustainable and achievable technical solutions, and adjust strategies based on feedback. Guide and mentor engineering teams with your AI expertise, both internally to Livefront and externally with the client, by setting technical sta

At Livefront, we help companies design and build world-class digital products that command attention and inspire joy. We’ve helped household names like CVS, Samsung, General Mills, and Optum create experiences that have reached millions of people, and startups like HomeSpotter and Credly build entirely new businesses that challenge their industries’ status quo. We’re looking for an AI Solutions Engineer to join our team. This is a senior-level position with the opportunity to work remotely in Peru. Who you are You're a thoughtful, creative problem-solving engineer who thrives at the intersection of cutting-edge technology and real-world impact. With deep experience in AI, LLMs, RAG-based architectures, and machine learning, you have an impeccable intuition for turning emerging capabilities into innovative, practical solutions. You’re equally adept at rapidly prototyping ideas in scrappy R&D sprints as you are at shipping robust, scalable code into production. Navigating both architectural design and hands-on implementation comes naturally to you, and you quickly master unfamiliar technologies. You articulate complex technical requirements clearly to internal teams and confidently engage in strategic discussions with client partners. Your engineering principles are mature yet adaptable, shaped by continuous learning, collaboration, and the evolving technological landscape. You're curious and pragmatic, driven by craft to build intelligent systems that are intuitive, performant, and thoughtfully designed. You're passionate about shaping an ethical, innovative, and impactful future for AI. What you will be doing Work closely with clients to understand their business goals around implementing AI technologies, present sustainable and achievable technical solutions, and adjust strategies based on feedback. Guide and mentor engineering teams with your AI expertise, both internally to Livefront and externally with the client, by setting technical standards

At Livefront, we help companies design and build world-class digital products that command attention and inspire joy. We’ve helped household names like CVS, Samsung, General Mills, and Optum create experiences that have reached millions of people, and startups like HomeSpotter and Credly build entirely new businesses that challenge their industries’ status quo. We’re looking for an AI Solutions Engineer to join our team. This is a senior-level position with the opportunity to work remotely in Colombia. Who you are You're a thoughtful, creative problem-solving engineer who thrives at the intersection of cutting-edge technology and real-world impact. With deep experience in AI, LLMs, RAG-based architectures, and machine learning, you have an impeccable intuition for turning emerging capabilities into innovative, practical solutions. You’re equally adept at rapidly prototyping ideas in scrappy R&D sprints as you are at shipping robust, scalable code into production. Navigating both architectural design and hands-on implementation comes naturally to you, and you quickly master unfamiliar technologies. You articulate complex technical requirements clearly to internal teams and confidently engage in strategic discussions with client partners. Your engineering principles are mature yet adaptable, shaped by continuous learning, collaboration, and the evolving technological landscape. You're curious and pragmatic, driven by craft to build intelligent systems that are intuitive, performant, and thoughtfully designed. You're passionate about shaping an ethical, innovative, and impactful future for AI. What you will be doing Work closely with clients to understand their business goals around implementing AI technologies, present sustainable and achievable technical solutions, and adjust strategies based on feedback. Guide and mentor engineering teams with your AI expertise, both internally to Livefront and externally with the client, by setting technical stand

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your Opportunity: This is a unique chance to be at the forefront of New Relic's growth in Thailand. We're seeking our very first technical expert on the ground to lead our award-winning Observability platform's presence in the region. Ideally, you'll be based in or around Bangkok . This is a remote-first role, offering you the flexibility to work from your preferred location while still requiring the ability to collaborate in person with the team and customers as needed. You will be the foundational member of a new team, working hand-in-glove with two experienced Account Executives to establish our presence and drive significant technical wins across the region. As our Senior Observability Presales Engineer (or Senior Solutions Consultant) you will bring a rare combination of deep technical expertise and strong presales acumen to deliver transformative outcomes for customers. This role is about more than just selling software; it’s about shaping New Relic’s future in the SEA market and empowering businesses to eliminate digital disruptions. What You'll Do: Serve as the lead technical expert for New Relic in Thailand, owning and driving technical presales engagements from qualification through to a successful close. Work in close partnership with our regional Account Executives, providing crucial technical sales support and strategy to win new business and expand existing accounts. Build and nurture trusted relationships with customers and prospects, becoming their go-to adviso

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Solutions Engineers (SEs) at Okta play a pivotal role in the customer journey, helping organizations solve complex identity challenges. We engage with customers at every stage, combining our technical curiosity with business insight to drive meaningful conversations. We’re looking for team players who can create impactful sales presentations, build compelling product demonstrations, and educate a wide audience on modern cloud security solutions. If you have a strong background in technology, a mindset of continuous learning, and a passion for customer engagement, this role is for you. What You’ll be doing: Support customers throughout the sales journey (discovery, validation, proposal, due diligence), demonstrating the value of Auth0 through live demos and presentations. Communicate directly with developers, product managers, and occasionally senior executives across various industries. Partner with the sales team as the go-to technical counterpart, enabling customers to validate the value and potential of the Auth0 platform. Focus on Customer Identity (CIAM) and showcase how Okta fits into a customer’s existing architectures and use cases. Design and execute well-defined, outcome-driven Proof of Concepts (POCs). Develop a growing understanding of the Okta product suite, technologies, and protocols. Stay curious, and continuously grow your knowledge in identity, security, and emerging technologies. Occasionally, participate in local and regional events, rep

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. The Challenge We are looking for a Principal Solutions Engineer to lead the technical strategy behind our most complex AI and data governance opportunities. You will work directly with enterprise customers to design how they govern AI and data in practice, not just in policy. You will lead high-impact deals, influence executive stakeholders, and help position OneTrust as a leader in AI governance. At the same time, you will help raise the level of the entire Solutions Engineering organisation by building repeatable approaches that scale beyond our own deals. Your Mission Own technical strategy in complex, multi-stakeholder enterprise deals and partner closely with Account Executives to drive deal progression and win outcomes Engage senior stakeholders including CIO, CISO, AI, Risk, and Data leaders in high-impact conversations Design end-to-end AI and data governance solutions, translating fragmented requirements and regulatory expectations into scalable architectures and workflows Lead deep discovery, clearly position against alternatives, and deliver POCs that

Bloomreach is building the world’s premier agentic platform for personalization .We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. We’re looking for a Solution Consultant to join our presales team covering EMEA, based in the Czech Republic or Slovakia.. This is a customer-facing, consultative role. You’ll run discovery conversations, deliver tailored product demonstrations, and translate complex platform capabilities into clear business outcomes. You won’t be writing code all day — but you’ll need to understand how data flows, integrations work, and how marketing teams actually operate. We also expect you to be curious about AI and actively use AI tools in your day-to-day work — whether that’s preparing for demos, researching prospects, building content, or finding smarter ways to get things done. We’re not looking for an AI engineer, but for someone who naturally reaches for AI as a productivity multiplier and stays current with how