Senior Technical Support Engineer 2 Jobs

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Outside the US, we currently operate in Canada, UK, Ireland, and Australia and are actively growing our product platform in these markets. Specifically we are investing in a new team to support our customers in improving labour management. This is a key customer request and includes earned wage access, tip/gratuity management, and payroll tools. We are seeking a senior product manager to own this strategy and enable our customers to attract and retain employees in their restaurants. You will work closely with engineering, business development, operations, and marketing partners to deliver innovative, reliable, and scalable capabilities that help our customers with the most important but also complex part of their business. In this highly visible role, you will have a direct impact on how Toast serves customers in new markets A day in the life (Responsibilities) Champion field research & validation: Spend time with customers in all markets to learn opportunities to improve the experience both as a restaurant employee and as a restaurant managing labour. Form a perspective on build versus partner. Define, prioritize, and deliver a roadmap initiatives that improve the value proposition of Toast by supporting critical labour operational workflows Align Engineering, Security, Data, Research, Design, Care/Onboarding, and GTM partners to de-risk delivery and adoption of new features in the employee management space. Define and track key metrics and KPIs to measure ROI of roadmap initiatives and prioritize projects across markets. Define pricing, packaging, and go-to-market strategy with Product Marketing, Sales, and Operations; identify commercial models that fit restaurants of different sizes. What you'll need to thrive (Requirements) ~5+ years shipping compl

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. A day in the life (Responsibilities) Toast is looking for a Senior Director, Customer Care Operational Excellence to own how our customer support organization operates, end to end. This is a build-and-run role: you will design (and continuously redesign) the people, process, systems, and data that determine whether every customer, from our smallest SMB accounts to our largest Enterprise relationships, gets a fast, effortless, high-quality resolution. This role sits at the center of our AI transformation of Support operations, evaluating, implementing, and scaling AI across chat, voice, and agent-assist workflows, while also owning the fundamentals: workforce planning and capacity, quality and performance measurement, and a closed-loop voice-of-customer program that feeds directly into our product and engineering roadmaps. You will lead a team, and this is a hands-on role: you're expected to get into the details, run point on hard problems personally, and build things yourself when needed. Support Operating Model: People, Process & Systems Own the end-to-end design of how Support operates: org structure, staffing model, tiering/routing, escalation paths, and channel model (chat, email, phone, self-service, community), and continuously refine it as the business scales. Build and run the operating cadence for the function: performance reviews, root-cause/escalation reviews, leadership readouts, and continuous-improvement rhythms. Segment design so that SMB, Mid-Market, and Enterprise customers each get a service model appropriate to their needs, complexity, and value. AI & Support Technology Transformation Own the roadmap for AI-enabled support, including virtual agents/chatbots, voice AI, agent-assist, and automation, from business case through implementation, measured a

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 You’ll be a hands-on sales leader who can coach in the moment, raise performance standards, and turn operating rigor into better customer outcomes. You’ll partner closely with Growth, Marketing, Operations, and Product to improve how the region creates pipeline, runs deals, and delivers a consistently strong customer experience. Mission Build and lead a high-performing commercial sales organization across EMEA that consistently turns pipeline into durable revenue while raising the bar on coaching, operational discipline, and customer value. What You’ll Own Lead, coach, and develop a team of Account Executives focused on the commercial segment across the UK and EMEA Drive pipeline generation, deal execution, and consistent attainment of regional revenue targets Build a strong operating cadence around forecasting, pipeline inspection, deal reviews, and rep development Hire, ramp, and retain high-performing talent while creating an ambitious, inclusive, and motivating team culture Improve sales process scalability through better use of data, performance metrics, and repeatable best practices Partner closely with Growth, Marketing, Operations, and Product to improve conversion, support key accounts, and remove friction in the customer journey Lead with a customer-first approach and reinforce high standards for thoughtful, value-based selling Report on performance, pipeline health, forecast accuracy, and improvement opportunities to senior leadership Required Qualifications Significant experience leading SaaS sales teams in a commercial or mid-market motion Strong knowledge of selling into UK and broader EM

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Brand & Experience team builds the emotional connection between Deliveroo and our customers, riders, and partners. With a deep understanding of our audience and a passion for creativity, we bring our brand to life across every touchpoint. Whether it’s a push notification, social campaign, or packaging design—we craft compelling experiences that shape perceptions, spark engagement, and make Deliveroo a loved, global brand. We’re looking for a Senior Marketing Manager, Brand Integrated Marketing to join our London team. This is a hybrid role. In this role, you’ll help us take ideas from global strategy through to local activation across markets, delivering integrated campaigns that drive measurable business growth. What You’ll Be Doing You’ll be joining the Integrated Marketing team. We own the Deliveroo brand globally and lead our biggest campaign moments. Working in a cross-functional squad alongside strategic teams, functional leads, and local markets, we turn big ideas into high-impact campaigns across our markets. Here’s what your day-to-day might look like: Global Campaign Ownership: Lead high-profile global marketing programmes and integrated campaigns from global strategy through to local market execution. Framework & Playbook Development: Design, scale, and maintain measurement frameworks, playbooks, and systems that enable global and local teams to execute best-in-class brand campaigns. Cross-Functional Leadership: Partner closely with cross-functional squads, strategic teams, functional leads, and local market leads to align camp

About Pleo Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with a vision to help all businesses ‘go beyond’. The word ‘Pleo’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years. Now, we’re at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can’t say we’ve got this whole thing figured out. And frankly, that’s half the fun! What we can say is that we’re a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together. About the role We're looking for a Senior Customer Success Manager to join our Customer Experience team at Pleo. In this role, you'll help our high-touch, Mid Market customers achieve success and maximise the value of Pleo’s solutions and be part of a dynamic and collaborative team as we scale our innovative expense management platform across the UK & Ireland If you're excited about solving customer challenges, and driving growth through exceptional service and are passionate about Customer Success in the SaaS industry, then this is the opportunity for you! Who you’ll be working with and reporting to You’ll report to our Director of CX and work closely with teams in CX, Onboarding, AM, Sales and Product. Our team of 30 is highly collaborative and dedicated to Customer Experience. What you’ll be doing As a Senior Customer Suc

About Kasa Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations. Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt. The Role Required to live within driving distance of assigned property(ies). Reporting to an Area General Manager. As a Senior Operations Manager, you will work as the leader of a high-performing team that delivers high-quality outcomes for Kasa's property partners and guests. You will be responsible for the day-to-day supervision of your team(s) and for exceeding the expectations of every guest who walks through your door; spending 95% of your time onsite. You’ll lead a multidisciplinary team of employees. You’ll ensure that your team effectively prioritizes their workflows while Kasa standards are always met. You will communicate with partners and guests to resolve issues, develop creative strategies to improve performance, and participate in revenue, marketing, and operational performance conversations. You will also define and evaluate the activities of a broad set of indirect stakeholders both within your property(ies) and with external vendors and other third p

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Senior Project Manager, Professional Services to join our team. This is a Mohali (Hybrid) role, reporting to the Manager, Professional Services in the Professional Services department. We are seeking an experienced Project Manager to join our Professional Services organization, leading the successful delivery of customer-facing projects. This role is responsible for managing complex engagements from initiation through closure, ensuring projects are delivered on time, within scope, and to a high standard of quality. The ideal candidate will have a strong background in professional services delivery, experience managing cybersecurity-related projects, and a practical understanding of how AI technologies can support service delivery, automation, analytics, and customer outcomes. Work Shift: US time zone (aligned with US/American enterprise customers). What you’ll do (Role Expectations) Lead the

📍 Location: Athens, Greece 🏢 Weekly office requirement: Hybrid, 1 day/week, or fully remote 💼 Employment type: Permanent 🪜 Seniority level: Mid-Senior 🌐 Language: All stages of the recruitment process will be conducted in English At GWI we’re always looking for extraordinary people who thrive on making an extraordinary impact. Right now we’re looking for a Senior Security Engineer to play a key role in our Security team in Athens . If that’s you, and making a difference gets you out of bed in the morning, keep reading. It could be the start of something, well, extraordinary. As our Senior Security Engineer you’ll help keep our platform and our customers’ data safe by watching our security tooling closely and acting on what it tells us, as we work towards ISO certification. You’ll join a small security team where you can take initiative and potentially own projects from start to finish. Sounds great, what will I be doing? 🤔 👉 Monitor and triage alerts and logs across our security tools, and take operational action on findings rather than waiting for direction. 👉 Track vulnerabilities end to end, keeping clear records of actions, owners and deadlines across teams. 👉 Help produce the operational evidence for our ISO certification by documenting what we monitor and what we do about it. 👉 Drive decisions on alerts, including web application firewall alerts, working with IT, DevOps, Engineering and Legal. 👉 Contribute to team initiatives, including automating repetitive security work. What do I need to bring with me? 🧳 You’ll need to be able to demonstrate the core skills this role requires. You don’t have to tick all the boxes right away; the important thing is that you’re willing to learn. Here’s what the team will be looking for in you: 👉 Computer Science background: A degree in Computer Science or equivalent practical experience. 👉 Security experience: 4+ years of hands-on experience in security. 👉 Code literacy: You can read code and write scripts to i

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Information Security team enables innovation at speed—securely. As digital guardians of DoorDash, Deliveroo, and Wolt, we safeguard our systems and the data of our employees, customers, riders, and partners. We defend against emerging cyber threats and embed security into every facet of the business. From building resilient defenses and responding to incidents to empowering teams with security knowledge, we are trusted partners protecting these global brands from the inside out. About the Role The Senior Security Operations Centre Specialist offers a unique opportunity to shape our global Security Operations strategy across a global footprint of DoorDash, Deliveroo, and Wolt. This role provides the platform to optimize our technology and AI investments while pioneering new methods to protect our data, people, and partners. As we expand, your specialist capabilities will be essential to our continued success. What you’ll be doing Work in a 24/7 global security operations centre, including scheduled night and weekend shifts. Lead the triage and investigation of security alerts, including phishing, malware, network attacks, security hygiene and privacy related incidents within specified SLAs. Mentor a team of SOC Specialists, providing the necessary guidance and feedback to deliver a best-in-class security service to the business. Lead the development and continuously improve operational documentation, processes and playbooks Build and manage autonomous AI runbooks to automate and scale our alert triage capabilities. Lead incident response and escala

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Senior BizOps Analyst - Product Operations to join our team. This is a hybrid role, reporting to the Director, Product Revenue in the Product Operations department. In this fast-paced, high-impact individual contributor role, you will combine strong business acumen with SQL, Python, data modeling, dashboards, custom data applications, and AI-enabled workflows. You will help Product Operations turn ambiguous business problems into clear signals, scalable analytics, decision workflows, and practical tools that improve how teams operate. What you’ll do (Role Expectations) Partner with Product leadership to clarify high-priority business questions and define the signals, dashboards, workflows, or AI agents needed to accelerate product and operational decision-making Own the Product Operations signals repository as the single source of truth for business logic, data inputs, definitions, own

Reolink , a leader in intelligent visual technology for homes and businesses, was founded in 2009 by a group of engineers with a strong commitment to and passion for smarter security solutions. Our products are now trusted by millions of users across more than 110 countries and regions worldwide. Building on this trust, we continue expanding our presence and bringing our innovations to more markets around the globe. Reolink remains committed to delivering advanced, reliable, and user‑centric solutions that empower people to protect what matters most. Algorithms Engineer (Senior Level) 5 Work Days Per Week Office Near Tai Seng MRT , Singapore Entitled to Yearly Bonus & Performance Bonus Job Requirements: Master's Degree or PhD Holder in Computer Science, Applied Mathematics, Electrical Engineering, Pattern Recognition, Artificial Intelligence, Automatic Control, Operations Research, Biology, Physics / Quantum Computing, Neuroscience, Statistics or a related field. At least 2-5 years of professional experiences in AI role is required for this post. Familiar with common machine learning and deep learning algorithms and keeping track with the latest SOTA implementations. Strong programming skill in Python, C / C++ , proficient in mathematical / statistical concepts and exceptional coding skills Hands-on experience with AI / ML frameworks be familiar such as Caffe, PyTorch, TensorFlow, MxNet etc. Have rich project experience in machine learning and deep learning, be familiar with common algorithm models, such as CNN, RNN, LSTM, Transformer, ViT, etc., and be able to improve and innovate models according to actual problems. Experience in familiar the design, parameter tuning and optimization methods of neural network models is a plus Experience in model compression and in the transplantation and optimization of deep learning forward inference on various platforms, including NPU / GPU / DSP / ARM on mobile platforms and CPU / GPU on server platforms is also a plus. Str

Senior Staff Software Engineer About Druva: Druva is the resilience foundation for the AI enterprise, helping organizations secure and recover from connected risk across data, cyber, identity, and AI. The Resilience Cloud is a fully managed, cloud-native SaaS platform that delivers air-gapped and immutable protection across cloud, SaaS, on-premises, endpoint, and edge environments. Powered by Dru MetaGraph, Druva’s graph-powered intelligence layer, the platform connects critical business context so customers can understand risk, respond faster, recover cleanly, and govern data with greater confidence. Trusted by nearly 7,500 customers, including 75 of the Fortune 500, Druva helps safeguard the critical information and systems businesses depend on in an increasingly connected world. Visit druva.com and follow us on LinkedIn , X and Facebook . About Role: This role will be with Cloud Apps Org in Hyderabad, responsible for building key SaaS and Identity workloads. This team is responsible for providing architectural components for supporting core operations of multiple SaaSApps workloads. As a Senior Staff Software Engineer in the platform team, you will be responsible for the design and implementation of software modules owned by a team. Your primary focus will be on the development of all backend server-side components and ensuring high performance and responsiveness from the front end. You will guide and mentor junior team members by reviewing their code and designs to ensure that they are writing well designed and high-quality code. This role requires excellent communication skills as you will need to collaborate across teams. Key Skills 6 – 9 years of experience, preferably in a product company. Extensive hands-on experience in Go/Python/C/C++/Java or any other Object-Oriented Language Excellent programming skills along with Data structures, Algorithms, Design Concepts Strong experience in working with SoA (Service

Role Overview We are seeking an experienced Capital Markets Consultant to support business transformation, regulatory change, and technology implementation initiatives across capital markets. The candidate will work closely with business stakeholders, front-, middle-, and back-office teams, technology teams, and external partners to deliver solutions that improve operational efficiency, strengthen risk management, and enhance trading and post-trade processes. The ideal candidate is a capital markets professional with 6–8 years of experience who combines strong financial services domain knowledge with consulting, business analysis, and project delivery capabilities. The candidate should be comfortable engaging with stakeholders, analysing complex business processes, translating requirements into practical solutions, and driving deliverables across multidisciplinary teams. Key Responsibilities Capital Markets Domain Expertise Demonstrate strong understanding of capital markets products, processes, and operating models across equities, fixed income, foreign exchange, derivatives, and structured products. Understand the trade lifecycle, including trade execution, confirmation, clearing, settlement, collateral management, and reconciliations. Work across front-office, middle-office, and back-office functions, depending on project requirements. Understand market infrastructure, including exchanges, central counterparties (CCPs), central securities depositories (CSDs), and custodians. Support initiatives involving trading platforms, order management systems (OMS), execution management systems (EMS), and post-trade processing platforms. Business Analysis and Consulting Engage with business stakeholders to understand business needs, pain points, and operational challenges. Conduct workshops, stakeholder interviews, process assessments, and gap analyses. Translate business needs into business requirements documents (BRDs), functional specifications, user stories, and ac

About Mach Industries Founded in 2023, Mach Industries is a rapidly growing defense technology company focused on developing next-generation autonomous defense platforms. At the core of our mission is the commitment to delivering scalable, decentralized defense systems that enhance the strategic capabilities of the United States and its allies. With a workforce of approximately 350 employees, we operate with startup agility and ambition. Our vision is to redefine the future of warfare through cutting-edge manufacturing, innovation at speed, and unwavering focus on national security. We are dedicated to solving the next generation of warfare with lethal systems that deter kinetic conflict and protect global security. The Role Mach Industries is seeking a Propulsion Systems & Mechanical Integration Engineer to own the mechanical integration of propulsion systems across our next-generation defense platforms. In this hands-on role, you will work at the intersection of propulsion, structures, fluids, thermal management, avionics, and vehicle systems to turn propulsion concepts into reliable, testable, manufacturable hardware. You will integrate next-generation engines, fuel systems, valves, pumps, tanks, actuators, thermal protection, and associated support hardware in tightly constrained aerospace vehicles. You will drive the mechanical architecture and interfaces required to accomodate propulsion systems while balancing performance, mass, packaging, manufacturability, reliability, and cost. At Mach Industries, we are redefining the future of defense through advanced, scalable platforms. As a Mechanical Engineer, you will play a key role in prototyping and refining mechanical systems, and optimizing designs for performance and scalability. Collaborating with a multidisciplinary team, you’ll help shape the next wave of defense technologies, from concept to deployment. Key Responsibilities Own mechanical integration of propulsion systems from early architecture and co

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Senior Director, Quality Engineering – Performance, Scalability & Reliability Location: San Francisco, CA | San Jose, CA Team: Product & Engineering Type: Full-Time About Okta Okta is the World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable companies to protect the identities of their applicants, employees, and customers, while providing seamless access from any device, anywhere. Thousands of customers, including Adobe, JetBlue, and Farmers Insurance, trust Okta to help them work faster, boost efficiency, and stay secure. Okta’s top priority is to provide a reliable, scalable, and secure platform. We are building a world where anyone can safely use any technology, and we need exceptional leaders to help us achieve this vision. Position Overview As the Senior Director of Performance, Scalability, and Reliability Engineering, you will be responsible for leading the global strategy, architecture, and execution of end-to-end performance testing, capacity planning, and system reliability across all Okta product lines. In this high-impact executive role, you will lead a team of high-performing engineers and managers dedicated to ensuring the Okta Identity Cloud operates at peak efficiency, extreme throughput, and five-nines (99.999%) availability. You will partner closely with Core Engineering, Product Management, Infrastructure, and Si