Senior Technical Support Engineer 2 Jobs

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? In AI, proximity to customer reality is the moat. Even the best model doesn't run itself: it takes someone who gets close enough to a customer's business to make it work, and that closeness doesn't happen on its own. That's where the Forward Deployed Product Manager comes in. You'll work directly with our biggest customers at the moments that matter most in their journey with Fin, whether that's proving out value in an evaluation, getting a deployment live, or expanding what's possible once it's working, and get them to real, measurable success with Fin faster than they'd get there on their own. What you learn with them feeds back into the product, so every customer after them gets there faster and better too. This is a very novel role in the industry, still being shaped, and you'll help sharpe

MongoDB powers mission‑critical workloads for customers who expect their data to be durable, highly available, and fast to access. The Storage Execution team builds the core infrastructure that makes those guarantees real. We are hiring a Senior Engineering Manager to manage the largely New York-based Storage Execution team. This is a hands-on leadership role for someone who is obsessed with customer success, takes the responsibility of durably storing customer data seriously, and has strong empathy for both their team and our users. This role can be based remotely in the United States. About the Storage Execution team The Storage Execution team sits at the heart of MongoDB’s Online Transaction Processing (OLTP) team. We own the core transactional read/write path on each node, across both today’s storage engine and a next‑generation cloud-native storage architecture. Our work determines how correct and performant MongoDB is for customers running mission-critical production workloads. The team’s responsibilities include: Defining and maintaining the internal collection and index APIs used by Replication, Query and Catalog modules, and commands for local reads and writes, plus the transaction and durability primitives that govern visibility, conflict resolution and crash recovery Integrating the next generation of MongoDB’s storage architecture into the server in a way that is predictable for other teams, scales with cloud elasticity, and preserves the performance and safety of the classic configuration Improving transaction processing speed and semantics of both single shard and cross-shard transactions Owning index builds and schema‑level storage operations (build/rebuild, cleanup, resumability) and ensuring they behave well for large, highly available clusters running write-heavy workloads Building validation, diagnostics, and storage‑focused test infrastructure to catch durability issues early and keep the system trustworthy at scale Partnering with neighboring te

MongoDB powers mission‑critical workloads for customers who expect their data to be durable, highly available, and fast to access. The Storage Execution team builds the core infrastructure that makes those guarantees real. We are hiring a Senior Engineering Manager to manage the largely New York-based Storage Execution team. This is a hands-on leadership role for someone who is obsessed with customer success, takes the responsibility of durably storing customer data seriously, and has strong empathy for both their team and our users. This role can be based remotely in Ontario, Canada. About the Storage Execution team The Storage Execution team sits at the heart of MongoDB’s Online Transaction Processing (OLTP) team. We own the core transactional read/write path on each node, across both today’s storage engine and a next‑generation cloud-native storage architecture. Our work determines how correct and performant MongoDB is for customers running mission-critical production workloads. The team’s responsibilities include: Defining and maintaining the internal collection and index APIs used by Replication, Query and Catalog modules, and commands for local reads and writes, plus the transaction and durability primitives that govern visibility, conflict resolution and crash recovery Integrating the next generation of MongoDB’s storage architecture into the server in a way that is predictable for other teams, scales with cloud elasticity, and preserves the performance and safety of the classic configuration Improving transaction processing speed and semantics of both single shard and cross-shard transactions Owning index builds and schema‑level storage operations (build/rebuild, cleanup, resumability) and ensuring they behave well for large, highly available clusters running write-heavy workloads Building validation, diagnostics, and storage‑focused test infrastructure to catch durability issues early and keep the system trustworthy at scale Partnering with neighboring team

Become a part of our caring community Humana is transforming its marketing organization to better attract and engage members through data-driven, technology-enabled, personalized communications. As Humana’s in-house agency, the Creative and Content organization is a dedicated creative collective that supports the business and brand by creating meaning, shaping choice, and inspiring change through brand expression. As part of the Account team within Marketing’s Creative and Content organization, the Senior Account Manager plays a pivotal role in advancing enterprise creative excellence and driving business value through integrated marketing campaigns. This role leads content and creative strategy across brand systems, translating business objectives and audience insights into compelling campaign strategies that deliver measurable results. Key Role Functions Lead the development and execution for a diverse brand portfolio, including acquisition and engagement marketing initiatives across all media channels Foster strong, cross-functional partnerships with internal agency teams, marketing colleagues, and external agencies Oversee customer-centric campaign strategies and guide conceptual milestones Utilize performance marketing expertise and research insights to deliver impactful creative solutions Leverage business, industry, and competitive knowledge to generate innovative ideas supporting strategic business and marketing growth Ensure all work aligns with brand and business strategies, maintaining quality and integrity in execution Collaborate consistently with team members throughout the work process to deliver creative solutions that are on strategy, on time, and within budget Ensure work aligns with brand

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. The Opportunity Mindbody is seeking a Senior Product Manager, Enterprise Experience to shape the platform capabilities that enable multi-location and franchise businesses to operate as a connected network. In this role, you will own the foundational infrastructure that determines how studios within a multi-location organization relate, synchronize, and operate as one business. This includes cross-studio data relationships, site-to-site navigation, inherited permissions, and the financial machinery behind franchise fees, reciprocity fees, and cross-studio revenue transfers. The ideal candidate has built multi-location hierarchies and behaviors for a B2B SaaS platform and understands the complexity beneath seemingly simple enterprise experiences. You are comfortable working with deep data models, transactional systems, and legacy architecture—and you know how to modernize critical platform capabilities without disrupting the businesses that depend on them. The Role You’ll Play Own the product strategy, roadmap, and execution for Mindbody’s core multi-studio platform capabilities. Define how locations within enterprise and franchise networks are modeled, connected, and managed acro

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. The Product Data Science team is looking for a Full-stack Senior Data Scientist to come aboard and be part of Snowflake’s most critical initiatives. In this role, you will work closely with our Product and Engineering teams on everything from core operations, to innovative AI/ML tools, to our fastest-growing new and experimental features. You will work on long-running analytical initiatives yielding substantial product enhancements. This is a strategic, high-impact role that will help shape the future of Snowflake products and services. PLEASE NOTE: The position level is determined during the interview process and is influenced by various factors, including experience, educational attainment, skill level requirements, and overall interview performance. AS A SENIOR FULL STACK DATA SCIENTIST AT SNOWFLAKE YOU WILL: Be a proactive partner to Product Management and Engineering to shape feature roadmaps and help design metrics and analytical workflows to evaluate their success and effectiveness. Build efficient data models and high quality production pipelines and partner with Engineering for all necessary telemetry. Build scalable and extensible analytics/ML/causal inference frameworks to uncover feature usage patterns, subtle issues with the system, potential performance enhanc

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Observe by Snowflake is an AI-powered observability platform built on the Snowflake AI Data Cloud and engineered for scale. We ingest and store logs, metrics, traces, and events on an open, scalable data lakehouse using Apache Iceberg — at dramatically lower cost. OpenTelemetry is the foundation of how customers send data to Observe, and we are making significant investment in upstream OTel contributions to ensure Observe is the best destination for OTel-instrumented environments. As a Senior Software Engineer on the OpenTelemetry team, you'll play a key role in driving Observe's open-source strategy within the OpenTelemetry ecosystem. You'll work on some of the most exciting challenges in telemetry collection and instrumentation — expanding coverage into emerging domains like LLM/AI observability and Browser RUM — while collaborating closely with the OTel community to shape the standards that the industry builds on. AS A SENIOR SOFTWARE ENGINEER - OBSERVE BY SNOWFLAKE, OPENTELEMETRY, YOU WILL: Pioneer new instrumentation capabilities in the OpenTelemetry community, defining and building next-generation telemetry collection for emerging domains including LLM/AI inference, Browser RUM, and mobile. Design and implement OTel Collector components (receivers, processors, exporte

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are hiring a Senior Software Engineer across our Identity, Data Security and Trust organization. These teams builds the security backbone of Snowflake — enabling customers to confidently bring their most sensitive data and workloads to the Data Cloud, empowering every Snowflake engineer to deliver the most secure platform at scale, and giving customers the tools to monitor, achieve, and maintain a strong security, governance, privacy, and compliance posture. As the agentic era accelerates, these teams are at the forefront of building AI-native security capabilities that protect the world's data. AS A SENIOR SOFTWARE ENGINEER AT SNOWFLAKE, YOU WILL: Design and implement critical AI security capabilities — including controlled, audited agent workflows, MCP server and client security, agent identity frameworks, and admin guardrails — that form the foundation for secure agentic enterprise adoption Build and evolve foundational identity and access management systems, including authentication protocols, SSO integrations, multi-factor authentication, OAuth/OIDC, SAML, SCIM, and fine-grained RBAC that scales to millions of objects and users Design and develop core security infrastructure spanning secret management, key management, service identity, and end-to-end encryption acro

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. The Identity & Access management (IAM) team’s charter is to enable our customers to confidently bring their most sensitive data and workloads to Snowflake. We provides the authentication and authorization capabilities for customers to secure their Snowflake accounts. We are heavily focused on critical AI adoption and security capabilities like Snowflake Intelligence access control, MCP server and clients, Agent identity, Admin guardrails for agents etc. Our feature set includes capabilities like user management, secret-less authentication for both human and service users, SSO integration with numerous IdPs, MFA, OAuth and OIDC support for 3P applications, and RBAC for granular access control. Our systems are critical to customer trust and maintaining Snowflake’s security, reliability and performance. The team culture is very collaborative with ample opportunities for growth and mentorship from Principal engineers. AS A SENIOR SOFTWARE ENGINEER - IDENTITY & ACCESS MANAGEMENT, YOU WILL: Design and implement critical AI security capabilities for controlled, audited, restricted agent workflows, both inbound and outbound. Design and implement features that provide critical identity and access management capabilities, including integration with the next generation identit

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Come join us to play a leading role in Enterprise AI evolution! Snowflake empowers every enterprise to achieve its full potential by making agentic AI accessible, trusted, and easy to use. As a rapidly growing team at Snowflake, we are the customer zero of our products where we develop first-of-a-kind AI solutions for our go-to-market teams to amplify their productivity & effectiveness by 10x. We then bring those solutions & learnings to our customers to help them drive significant business impact through AI transformation. AS A SENIOR PRODUCT MANAGER AT SNOWFLAKE, YOU WILL: Own enterprise AI products and features that ship to thousands of Snowflake sales professionals Define the product roadmap and establish a data driven prioritization process for incoming feature requests Define the product requirements for upcoming features and product launches Perform user & market research to validate product requirements and designs Work with engineering, data and sales teams to deliver your roadmap using agile sprints Map your dependencies to core platform teams and influence their product roadmap & requirements Work with sales enablement teams to activate your products & features with thousands of sales professionals Develop product strategy for new areas via AI

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. The Senior Delivery Director, Program Management role is part of the Snowflake Services Delivery Team. Our purpose is to accelerate customer adoption and drive customer business objectives. We do this through a portfolio of services, delivered by world class consultants that leverage our leading practices, methodologies and tools. The Senior Delivery Director leads our team of Project Managers and the Project Manager (PM) teams that deliver on the Snowflake Services Delivery offerings to meet the customer business objectives/ goals. In this highly strategic role, the Delivery Director will develop and maintain strategies and processes to deliver best-in-class consulting and implementation services to accelerate customer success on their Snowflake journey. RESPONSIBILITIES : Delivery Readiness Hire, coach, and lead the PM Delivery Team to meet customer goals while creating a culture of high performance, growth, and ownership Build and execute a strategic and actionable business plan that meets the Services Delivery regional objectives, including revenue and consumption targets Create highly accurate financial forecasts as to revenue, utilization, backlog burndown, and hiring goals Lead the Delivery Team through large complex engagements, engaging at executive and sponsor lev

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Cortex Code is Snowflake’s coding agent for building with data. It ships inside the platform that thousands of the world’s largest enterprises — including a large share of the Forbes Global 2000 — run their data on, which means the quality of this agent is felt by the data teams behind a meaningful slice of the global economy. We are taking coding agents from impressive demos to tools Data Science and Engineering teams depend on every day, and we hold them to a rigorous, public bar. See our data engineering agent benchmark . About the Role This is a measurement-first role that owns the quality and efficiency of Cortex Code end to end: how good the agent is, how much it costs to run, and how reliably it behaves in production. You will take agents from research capability to real, measurable user value — turning fuzzy “the agent feels worse” signals into hard metrics, running the experiments that move them, and shipping the changes that stick. You will work on a small, high-powered modeling and infrastructure team where your work reaches every developer building on Snowflake. What you will do in this role Take agents from prototype to production: design and refine agent behaviors for real coding and data-engineering workflows, and make them reliable enough to depend on. Own a

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Senior Software Engineer, Snowflake Natsec Running Snowflake in public sectors in different countries and regions, even in different industry verticals, requires us to build a compliant, secure, and auditable infrastructure. Many key design decisions are deeply rooted in the Snowflake product architecture. As a Senior Software Engineer, you will be responsible for leading several key areas and collaborating with various engineering groups in addition to the Public Sector team. To be successful in the area, you will need to have (and continue to build) a broad and in-depth knowledge base on cloud infrastructure, privacy, and governance, compliance controls, data security and data residency in various aspects of Snowflake. AS A SENIOR SOFTWARE ENGINEER AT SNOWFLAKE YOU WILL: Solve real business needs at large scale by applying your software engineering and analytical problem solving skills. Design, implement and maintain scalable distributed systems for our cloud automation platform that include cloud control plane, Kubernetes container platform and traffic and networking. Work directly with customers to quickly understand their critical problems and design and implement solutions Deploy and maintain availability of cloud compute servers and Kubernetes cluster that power the

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. About the Role Snowflake is seeking a seasoned U.S. Public Sector attorney to support Snowflake’s U.S. State, Local and Higher Education business (“SLED”). This role will serve as a key legal partner to our rapidly growing SLED organization negotiating complex transactional arrangements and advising on regulatory and compliance matters. This is a high-impact, high-visibility position on a world-class legal team, reporting to the Senior Director, Associate General Counsel. The ideal candidate brings sold expertise in SLED contracting and compliance, have a background negotiating SaaS transactions and the ability to operate effectively in a fast-paced, scaling environment. This is a hybrid role based in McLean, VA or Atlanta, GA. Key Responsibilities Lead negotiation, drafting, and management of U.S. State, Local and High Education (“SLED”) agreements, including listing and management of State framework agreements, SaaS agreements, professional services agreements (PSAs), statements of work (SOWs) and partner agreements, Advise on U.S. State and Local government procurement laws and regulations, Support the full government sales lifecycle, including reviewing RFPs/RFIs, identifying risk, and ensuring compliant proposal submissions Partner cross-functionally with sales, produc

The Best Players Need the Best People. Responsible for owning the end-to-end vision, strategy, and development of ShotLink applications, the TOUR’s proprietary scoring system, and other products to score golf and effectively track PGA TOUR events. This position is part of a team responsible for designing, developing, and managing scoring and tracking golf with real time data and statistical analysis across all PGA TOUR events. QUALIFICATIONS Bachelor’s degree in business, Computer Science, or Engineering, Information Systems, or adjacent degree and relevant work experience. 10 years related experience required in Product Management or Product Development, consumer digital products experience required. Strong understanding of agile practices including backlog management and prior experience working with Project Management; deep prior experience managing and directing vendor relationships Knowledge of UX / UI and consumer research best practices as it relates to successful product development Knowledge of camera tracking, LiDAR, GPS, RTK technologies preferred Ability to use script languages a plus Understanding cloud-based architecture required Extensive golf knowl