Senior Technical Support Engineer 2 Jobs

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam. Plaid’s Consumer team owns all of Plaid’s consumer facing surfaces. This includes Link, Plaid’s flagship product, which has been used by over half of all US adults to share their information safely and securely with financial applications. Link drives the vast majority of Plaid’s revenue. We’re also working on some exciting, 0-1 consumer initiatives. Both areas are top business priorities. As part of Plaid’s first Consumer team, you will lead product development and execution within a startup-like environment at Plaid. Responsibilities Define an ambitious vision / roadmap, sign up for quarterly / half year goals, and partner with the cross-functional team to hit them Drive prioritization and execution (build, measure, iterate) Identify opportunities through consumer feedback and staying close to our data / dashboards Partner with cross-functional team (design, research, data science, legal, and compliance) to do all of the above Qualifications You have successfully launched large consumer facing features driving meaningful outcomes at B2C companies You start with the consumer problem and have held a high bar for consumer experience You naturally gravitate towards using data to mak

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year. WHAT YOU'LL WORK ON Settlement Agencies depend on Qualia Clear to help improve the speed and quality of a real estate closing. They also rely on Qualia Clear to do chunks of work for them, end-to-end. Qualia Clear's curative agents do this work in production today, on real transactions. As Product Manager for Curative, you will own this agent portfolio end to end — what the agents do next, how precisely they're specified, and whether customers actually use them. If you've built AI agents and want to put them to work at national scale, this is a good fit. RESPONSIBILITIES Own the curative agent portfolio end to end: roadmap, scoping, release, adoption, and iteration Scope agents with deep, precise requirements for AI systems working real title workflows across all 50 states Build rapid prototypes to pressure-test ideas before committing engineering time Partner with Engineering and Design to break ambitious goals into small, shippable milestones that deliver value fast Write tight, plain-language PRDs that frame the problem, success criteria, and context Analyze deployment and utilization data rigorously; use it to sharpen priorities every release Collect and analyze metrics on everything you ship — how well it works and how much it's used Monitor COGs per agent run and drive them down without sacrificing accuracy Report to executives on ideas, roadmap, product adoption, and agent performance Work w

WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. WHY BOX NEEDS YOU We are seeking a Senior Compensation Analyst to join our People Operations, Intelligence, and Total Rewards (POINTR) team . In this key role reporting to the Global Compensation & People Analytics Director, you will serve as the primary analytical engine for the compensation team while driving core projects across annual compensation cycles and POINTR initiatives. You will lead complex financial modeling, manage program execution, leverage modern AI tools to optimize workflows and deliver data-backed insights to support Box’s continued growth. WHAT YOU'LL DO Conduct annual and ad-hoc market pricing to evaluate and maintain global salary bands, equity ranges, geographic pay differentials, and total cash target compensa

About Mach Industries Founded in 2023, Mach Industries is a rapidly growing defense technology company focused on developing next-generation autonomous defense platforms. At the core of our mission is the commitment to delivering scalable, decentralized defense systems that enhance the strategic capabilities of the United States and its allies. With a workforce of approximately 350 employees, we operate with startup agility and ambition. Our vision is to redefine the future of warfare through cutting-edge manufacturing, innovation at speed, and unwavering focus on national security. We are dedicated to solving the next generation of warfare with lethal systems that deter kinetic conflict and protect global security. The Role As a Senior Electrical Engineer, you will be at the forefront of creating next-generation military technologies. Your expertise will directly contribute to the electrical design, development, and testing of sophisticated defense systems. This role is perfect for a driven individual who thrives in a fast-paced, high-stakes environment and is eager to apply their electrical engineering skills to high-impact projects. Key Responsibilities Design electronic circuit boards consisting of MCUs, low and high-speed communication busses such as USB, Ethernet, MIPI, digital and analog interfaces, power distribution, EMI, and ESD circuits. Design PCB, Altium Designer preferred, for flight avionics, guidance systems, communication systems, and power distribution. Rapidly construct prototypes using standard and application specific lab tools. Test and evaluate prototypes with standard and application specific test equipment to verify design integrity and performance. Develop and maintain detailed design documentation, CAD drawings, and product specifications for board and system designs. Design PCB boards and systems in accordance with Mach and industry quality standards. Collaborate with the quality team ensuring designs meet quality, re

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. The Senior Brand Marketing Manager leads the development, activation, and governance of brand initiatives that strengthen awareness, consistency, and perception across channels. This role owns the brand narrative and strategy, drive campaigns that build awareness and affinity, and ensure consistency in how we show up in the market. This role helps shape the company’s brand architecture and brand naming approach—ensuring the master brand, sub-brands, products, solutions, programs, campaigns, and partner offerings are expressed and branded in a clear, cohesive, and customer- relevant way. The role works cross-functionally with creative, communications, portfolio marketing and additional marketing teams from media, to events, to digital, etc. to translate business objectives into compelling brand experiences. Essential Key Responsibilities Develop and refine the brand strategy, including positioning, messaging, voice, and narrative. Ensure the brand narrative is clear, differentiated, and aligned with the company visual and business goals. Help define, document, and govern brand architecture, including how the master brand, sub-brands, product, solutions, capabilities, program, campaign, and partner offerings related to one another – and earn branding. Support brand naming strategy and governance for new products, solutions, data offerings, agents, capabilities etc. – ensuring names align to the br

Senior Software Engineer, Product Frameworks The Product Frameworks team’s goal is to make product engineers and AI agents more effective building software with Asana's product frameworks. We’re looking for a Senior Software Engineer to modernize our custom, home-built frameworks and lead them toward industry-standard, open-source best practices. Your work will empower our product engineering organization to build and ship with high velocity within an evolving multithreaded agentic world. You will identify friction points in our proprietary systems and architect new approaches that are easier, safer, and AI-native. You will use AI to work more effectively and build the foundation for both product engineers and AI agents working with our frameworks. This role is based in our New York City office with an office-centric hybrid schedule. Along with most Asanas, you’ll work from this office in person on Mondays, Tuesdays, and Thursdays. Most Asanas have the option to work from home on Wednesdays and Fridays. If you're interviewing for this role, your Talent Acquisition Partner will share more about the in-office requirements. What You’ll Achieve Modernize and iterate on Asana’s custom, home-built frameworks to align with modern industry standards. Leverage AI agents to speed up migrating from Asana’s legacy systems to modern open-source frameworks. Partner with product engineering teams to identify opportunities to speed up development at Asana, and adopt modern best practices across Asana's monorepo. Support product engineering teams through office hours and presentations on our frameworks. About You 5+ years of experience in software engineering, or equivalent practical experience. Comfortable transitioning between different areas of a large codebase. Interested in using AI agents to migrate legacy systems to open source best practices. A collaborative approach to accelerating development cycles through agentic workflows (ex: Claude Code, Cursor). You value learning so

About the Team The Support Quality team’s vision is to “Provide teammates, team leads, and AI Agents with actionable feedback on 100% of cases so they can get 1% better every day. Deliver actionable business insight to wider S&O to help improve business policy and processes / Product teams to increase our customer experience.” About the Role You will report to the Director, Teammate Enablement, in our Customer Experience organization. The Teammate Enablement Team is responsible for ensuring that our Teammates have the resources (tooling, quality measurements, and knowledge base) and training to effectively and empathetically support DoorDash’s customers. Where opportunities are identified, we drive feedback to our business partners in order to empower Teammates to be 1% better every day for our customers. The team’s primary role will be to: i) build automated QA metrics that have high coverage, precision, and low false-positive rates; ii) support all manual QA efforts, including incubation and scale-up of new measurements; iii) deliver actionable insights to our partner teams to help improve the processes and policies on our support experience, as well as insights for our vendors to drive better agent performance management; and iv) manage our QA tech providers to ensure they deliver against our ambitious roadmap. This is a leadership role, with the expectation of managing the priorities of a small team while remaining accountable to key initiatives oneself. You’re excited about this opportunity because you will… Lead a small team centered around identifying and fixing top opportunities in our quality assurance programs that support customer service at DoorDash. Design, launch, and evolve our conversational intelligence program, utilizing AI technology to monitor, measure, and drive continuous improvements in our customer service interactions. Drive the strategy of our quality assurance program, identifying the right strategies to balance manual quality assuranc

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. We’re looking for a strategic and execution-oriented Senior Director, Revenue Operations to lead and scale the operational backbone of our B2B organization. Sitting within B2B Operations, this role will own the strategy, architecture, and optimization of our revenue systems, processes, and analytics across Sales, Customer Success, and Marketing. You will serve as a key partner to B2B leadership, driving operational rigor, scalable infrastructure, and data-driven decision-making to accelerate revenue growth. You will define the roadmap for revenue systems, lead cross-functional initiatives, and build the foundation for long-term scale. What you'll do: Define and execute the B2B Revenue Operations roadmap in alignment with C1 growth objectives Act as a strategic partner to B2B leadership on forecasting, pipeline health, performance metrics, and operational investments. Establish scalable processes that improve conversion, velocity, forecasting accuracy, and revenue predictability at scale. Lead the redesign of Salesforce to support complex B2B sales motions, with hands-on responsibility for system configuration, reports, and dashboards Architect and optimize the full revenue tech stack (Salesforce, Outreach, ZoomInfo, HubSpot, Gong, LinkedIn Sales Navigator, etc.) Maintain data quality (deduplication, enrichment, normalization), build and evolve reporting frameworks, and troubleshoot integration issues across the revenue tech stack when they arise. Create and maintain internal documentation, runbooks, and training materials; support enabl

About Mach Industries Founded in 2023, Mach Industries is a rapidly growing defense technology company focused on developing next-generation autonomous defense platforms. At the core of our mission is the commitment to delivering scalable, decentralized defense systems that enhance the strategic capabilities of the United States and its allies. With a workforce of approximately 350 employees, we operate with startup agility and ambition. Our vision is to redefine the future of warfare through cutting-edge manufacturing, innovation at speed, and unwavering focus on national security. We are dedicated to solving the next generation of warfare with lethal systems that deter kinetic conflict and protect global security. The Role Mach Industries is seeking a Senior Operational Performance Engineer to track vehicle performance and uncertainty from conceptual design through production and to lead the evidence strategy that closes the gaps. You will maintain the vehicle-level picture of predicted performance, measured performance, and the confidence each claim deserves. You will define the engineering questions that matter most, determine what analysis and test evidence is needed to answer them, and drive measured-data insights back into the conceptual design and MDAO tools that generate the next prediction. This is a vehicle-level engineering role. You will work across Conceptual Design, MDAO, GNC, Propulsion, Mechanical, Flight Test, and other engineering teams to track performance, identify risks, define evidence requirements, establish assessment criteria, and drive uncertainties toward closure. You will work closely with the Mass Properties and Vehicle Performance engineer, whose records and baselines feed your tracking and assessment work. This role is part of Operational Performance within Mach's Vehicle Design and Performance organization, alongside Conceptual Design and MDAO. Conceptual Design creates, MDAO enables, and Operational Performance assesses and closes t

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Senior Account Executive, Federal Civilian (US) Why this role? As a Senior Account Executive at Cohere you will have ownership of the full sales cycle - from identifying leads to closing deals, with Federal Civilian Departments and Agencies in the United States. In this role you will be focussed on business development activity within the non-defense Cabinet Level Agencies in the United States, including Department of Veterans Affairs, State Department, and Treasury among others. We’re looking for an approachable and compelling communicator who loves working with public sector customers to uncover their needs and feels comfortable developing tailored value propositions around how Cohere’s platform can help them drive better citizen outcomes. You’ll lay the foundation for Cohere’s growth by owning your territory and collaborating with teammates across Customer Success, Sales Development, Marketing, and Sales Engineering. You’ll be the voice of the field and help our Product and Engineering teams prioritize the Cohere roadmap with customer-centric care. In this highly self-directed role, you will thrive in a quickly evolving envir

About Comfrt Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen. Role Overview The Senior Director of Lifecycle Marketing will own the strategy and evolution of Comfrt's customer lifecycle, with a focus on increasing customer lifetime value, repeat purchase behavior, engagement, loyalty, and advocacy. This role goes well beyond traditional email and SMS management. We're looking for a strategic, highly analytical lifecycle leader who can connect customer behavior to business performance and build an integrated strategy across onsite capture and list growth, email, SMS, push, app, direct mail, loyalty, customer reviews, and other owned channels. This leader will oversee the Retention & Loyalty team and partner closely with Growth, Ecommerce, Data, Finance, Merchandising, Creative, CX, and Product to ensure our significant investment in customer acquisition translates into long-term customer value. Key Responsibilities Lifecycle Strategy, Analytics & Customer Economics Own Comfrt's end-to-end lifecycle strategy across prospects, first-time buyers, repeat customers, high-value customers, loyalty members, app users, and lapsed customers. Develop strategies to increase LTV, repeat purchase rate, purchase frequency, and first-to-second and subsequent purchase conversion. Partner with Data to understand customer progression, develop meaningful cohorts, identify where customers fall out of the lifecycle, and uncover the behaviors and interventions that drive greater customer value. Establish lifecycle KPIs and measurement frameworks that distinguish overall business growth from the incremental impact of lifecycle initiatives. Build an always-on testing culture and translate customer data into actionable insights, recommendations, and investment decis

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Austin, TX or London, UK (Hybrid) About the Role R2 is Cloudflare's object storage platform, offering developers durable, reliable storage with zero egress fees that integrates seamlessly with Cloudflare's global network and Developer Platform. The R2 Gateway team owns the request-facing layer of R2 — the S3-compatible API gateway that every object put, get, list, and delete flows through. When a customer or application talks to R2,

About the Team The New Verticals Finance & Strategy team supports DoorDash’s expansion into categories beyond restaurants, which is a critical growth driver for the overall company. We enable our businesses to grow faster while becoming more profitable. We do this by creating quarterly and annual plans, holding our stakeholders accountable to goals, and providing strategic insights on our business to understand past trends and identify the best path forward. About the Role We're hiring a Senior Associate to help lead the day-to-day financial reporting and closing processes for our New Verticals business. In this role, you'll own recurring reporting cycles, including monthly close, weekly business reviews, and cross-team planning processes, partnering closely with Accounting, Data Engineering, and business teams to keep our financial reporting accurate and on time every cycle. This is a highly detail-oriented, execution-focused role: you'll spend most of your time working directly in the numbers, with real opportunities to build automation and process improvements along the way. You will report into a Manager on our New Verticals Finance team in our Finance & Strategy organization. You’re excited about this opportunity because you will… Own the monthly close and weekly reporting process for New Verticals, ensuring our financial data ties out accurately and on time every cycle. Build and maintain financial models and reporting tools that the broader Finance team relies on every week. Partner with Accounting, Data Engineering , and cross-functional business teams to investigate and resolve reporting discrepancies before they affect business decisions. Help modernize recurring reporting processes, including opportunities to use AI-powered tools to increase efficiency. Play a foundational role on a growing team, with room to take on more scope as you build expertise in the business. We’re excited about you because… You have 4+ years of experience in FP&A, cor

Location Details: Colombia, remote. At GoDaddy, the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely. This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. Join our team The Commercial Success team is the analytics engine behind two of GoDaddy's most important growth levers: Renewals and Media. We turn data from across the business into the insight that leaders actually decide on — how our renewal book is pacing, where media spend is working, and what to do next. This isn't reporting for reporting's sake: our analysis sets strategy and direction at the business-unit level. As a Sr. Mgr - Business Analytics, you'll be one of the most senior individual contributors on the team! The person we hand the ambiguous, high-stakes questions to, and trust to come back with a clear story and a recommendation. What you'll get to do... Lead complex, end-to-end analytics across Renewals and Media, transforming ambiguous business questions into actionable insights that explain performance, root causes, opportunities, and strategic recommendations. Integrate and analyze data from multiple sources, including Redshift, financial and budgeting systems, media/ad platforms, and ad hoc datasets, to create a single trusted source of truth for decision-making. Deliver executive-ready insights through QuickSight dashboards, advanced Excel models, and compelling presentations that simplify complex data and support informed business decisions. Leverage AI to accelerate analysis, automate repetitive tasks, uncover deeper insights, scale impact, and drive adoption of innovative analytical practices across the team. Partner closely with Renewals, Media, and Finance leaders to shape strategy, develop

The Creative team provides customers with original, relevant, and contemporary visuals. Through an industry-unique combination of consumer research, proprietary data, and three decades of trend reporting experience, the team delivers actionable insights that guide customers to the visual content that connects with consumers. Closely collaborating with our contributor base of photographers, videographers, and illustrators around the world, the team develops market leading, authentic, and differentiated content. Who You Are: You have a strong creative vision and a deep understanding of videography and the visual landscape. You are an effective communicator with experience in creative industries, proficient at connecting with and influencing image and video-makers. You have a keen eye for identifying talented individuals and recruiting videographers who are well-suited for stock content. Passionate about Diversity & Inclusion, you bring diverse perspectives to your work. A self-starter, you work autonomously and collaboratively, leading and managing multiple projects effectively. As a Senior Creative Development Specialist specializing in Video, you will support the creator community by engaging, inspiring, and educating them to produce high-quality work that meets customer needs, while also supporting our global video strategy. Reporting to the regional creative lead, you will lead and manage your projects and collaborate with Creative Insights, Creator Relations, Custom Content, and Creator Engagement in EMEA, as well as Marketing, PR, and Sales teams, to deliver relevant local content. Your Next Challenge: <span data-ccp-charstyle="normaltextrun" data-ccp-charstyle-defn="{"ObjectId":"ac0262f4-8a9e-5820-b908-2d943c5f7113|1","ClassId":1073872969,"Properties":[201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777841,"Aptos",469777842,"&