Senior Technical Support Engineer Jobs

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary We are seeking a highly experienced Principal / Director-level Full-Stack Software Development Engineer to join our Digital Caremark organization and lead the architecture, design, and delivery of next-generation digital solutions. This role spans AI-enabled applications, scalable digital platforms, and enterprise integrations that power critical healthcare and pharmacy experiences. This is a senior technical leadership role for a hands-on engineer who can operate across the full stack—from intuitive front-end applications to resilient backend services—while setting architectural direction, influencing engineering standards, and mentoring teams. The ideal candidate combines deep technical expertise, platform thinking, and strong collaboration skills to build secure, scalable, API-first solutions in a highly regulated environment. Key Responsibilities: Architecture & System Design • Define and drive architecture for large-scale distributed systems and digital platforms • Lead design reviews and set architecture standards and best practices • Champion API-first, microservices, and event-driven architecture patterns • Ensure systems meet scalability, reliability, security, and compliance requirements • Balance performance, cost, and speed in technical decision-making Fu

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As a member of the GTM team at Anthropic, you will be a Staff Forward Deployed Engineer (FDE) who embeds directly with our most strategic customers and leads the technical direction of their AI adoption. Customers bring you in to lead, not only to implement: you decide what should be built, and then make sure it gets built well. You will work with customer teams to ship advanced AI applications that solve real world business problems, and guide the architecture and advisory work that surrounds those builds across an account. Working closely with our Research, Product, and Engineering teams, you'll combine engineering expertise, an understanding of frontier AI applications, and customer-facing skills to understand customer workflows and develop innovative solutions that address complex business challenges while maintaining our high standards for safety and reliability. You will sit at the frontier of enterprise AI deployments and help shape our forward-deployed motion as it scales. We expect Staff FDEs to set direction under ambiguity and represent Anthropic at the highest level in customer environments. In this role, you guide architecture and build initiatives across workstreams, working directly with senior technical and business stakeholders and owning outcomes that span an account's roadmap. You don't need to have shipped agents to production. You do need deep experience building and operating production systems, hands-on time with agents, and the judgment to lead architecture and advisory work with enterprise customers. Responsibilities Own technical strategy for a key account or vertical, in partnership with accou

Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing. The Role: Vertical Technology Lead, Policy & National Security Altana’s mission is to power a new era of globalization organized around trusted networks. Nowhere is that mission more consequential — or more demanding — than in the policy and national security community, where the questions our customers bring us are matters of sovereignty, security, and how a nation understands the networks it depends on. These are the hardest programs we run. The technical bar is high and it keeps rising: the biggest opportunities are won, kept, and expanded on the strength of the technical work itself — sometimes on technical capability alone. As these engagements grow, so does the machinery large government partners expect from a serious partner: program management, delivery cadence, contractual rigor, accreditation. Left unmanaged, that machinery swamps the very people whose job is to architect and build. We’re changing how we deliver so it doesn’t. Large and strategic accounts are staffed with dedicated Implementation Delivery Managers (IDMs) who carry the program, project, and delivery-management load — and, as an account grows more complex, we trade up the team to meet it. That frees the technical leadership of the vertical to do what only it can do: hold the architecture bar, win the technical argument, and drive the last mile of product where the mission needs something that doesn’t exist yet. As Vertical Technology Lead for Policy & National Security, you own the technical outcomes for the vertical end-to-end. You are the senior technical counterpart to the vertical’s commercial leadership — setting the technical approach that wins business, owning the solution architecture and delivery that turns wins into mission outcomes, and leading the team that does the work. This is a UK-b

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. As a Staff Forward Deployed Engineer, Applied AI on our Cortex AI team, you will be a hands-on technical leader and trusted partner to our most strategic customers. You will own the end-to-end delivery of enterprise AI programs, leading a team of 2–4 engineers while staying deeply technical yourself . You will set the technical direction for your customer engagements, mentor your team, and serve as the senior technical voice at the intersection of product, engineering, and customer success. Note: This is a customer facing role & require frequent travelling within USA mostly IN THIS ROLE AT SNOWFLAKE, YOU WILL: Lead Customer Programs : Own the full lifecycle of complex, multi-engineer AI engagements – from scoping and architecture through deployment, monitoring, and handoff. Be accountable for delivery quality and customer outcomes for the projects you lead. Own AI Quality : Define what "good" means for each engagement. Translate ambiguous customer goals into measurable quality metrics, evaluation frameworks, and golden datasets – then run systematic eval loops to hill-climb on agent quality, catch regressions before customers do, and continuously raise the bar on accuracy, faithfulness, and safety. Set the standard for how the team measures and improves AI systems in pr

About the Team The AI Architect team partners with organizations to turn OpenAI's most capable models into meaningful, real-world impact. We work with customers across industries and digital-native businesses to identify where AI can create value, design secure and scalable solutions, and help those solutions move from early exploration into sustained production adoption. The team brings together technical strategy, customer partnership, and practical deployment expertise, working closely with Sales, Product, Engineering, Research, and specialist delivery teams. Within the team, Partner Applied AI Architects work with strategic partners—including global and regional system integrators, consulting and advisory firms, and technology partners—to extend OpenAI’s technical reach and help partners deliver high-quality AI solutions for our joint customers. We bring together technical strategy, partner enablement, architecture expertise, and practical deployment experience, working closely with Partnerships, Sales, Product, Engineering, Research, Security, and specialist delivery teams. About the Role As a Partner Applied AI Architect , you will be a senior technical advisor to a portfolio of strategic partners and the primary technical counterpart to their leadership and delivery organizations. You will shape how partners build practices around OpenAI, develop solutions using our products, and take joint customers from AI opportunity and technical evaluation through production adoption and measurable business impact. You will own the technical strategy and architecture across partner engagements involving ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions. In close partnership with the Revenue Partnerships team, you will translate joint business priorities into technical strategies, solution patterns, enablement plans, and a focused portfolio of high-value customer opportunities. You will work directly with partners on strategic customer engagements—

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role We are seeking a Staff Vulnerability Management Engineer to lead the most complex technical work in SoFi’s Vulnerability Management program. You will design and build scalable systems that identify, enrich, prioritize, route, and track vulnerabilities across applications, cloud and infrastructure, containers, software supply chains, and specialized hardware or firmware surfaces. This is a hands-on engineering role with broad technical influence: you will write production code, make architecture decisions, establish vulnerability management standards, and improve how teams understand and reduce vulnerability risk. You will partner with Engineering, Infrastructure, SRE, Compliance, Legal, and business stakeholders to accelerate remediation while protecting engineering velocity and customer trust. You will also serve as a senior technical responder for embargoed disclosures and zero-day events, lead root-cause analysis for high-impact vulnerability incidents, and mentor engineers. The ideal candidate combines deep vulnerability management expertise with strong software engineering judgment, systems thinking, and a bias for durable, measurable outcomes. What you’ll do Lead high-complexity vulnerability management initiatives and make architecture decisions for assigned program areas, from detecti

About the Team The Infrastructure Engineering function sits within IT and is responsible for reliably building, deploying, and operating critical on prem and hybrid environments that power internal services and critical R&D environments. This is an early, high-leverage technical role focused on applying strong Site Reliability Engineering discipline to environments where uptime, safety, recoverability, and security are non-negotiable. This person helps replace bespoke, one-off infrastructure with standardized infrastructure-as-code building blocks that compound reliability and operational leverage as OpenAI scales. About the Role We are looking for an experienced Site Reliability Engineer working on security infrastructure to design, build, and operate reliable, secure, and scalable infrastructure that underpins identity, access, endpoint, and shared platform services across the company. In this role, you will be a senior technical owner for infrastructure and identity systems end to end, from architecture and implementation through policy enforcement, upgrades, recovery, and day-two operations. You will build durable, production-grade platforms that remove operational friction, enforce security by default, and enable teams to move faster with confidence. This role is well suited for a hands-on senior engineer who thrives in ambiguity, enjoys owning complex systems end to end, and raises the reliability and security bar by replacing fragile implementations with standardized, repeatable infrastructure. This role is based in our San Francisco HQ and requires in-office presence. In this role, you will: Design, build, and operate reliable infrastructure across on-prem, hybrid, shared, and product adjacent environments. Establish standardized infrastructure patterns that replace bespoke implementations with repeatable, auditable, secure-by-default systems. Own the lifecycle of critical infrastructure platforms, including provisioning, deployment, upgrades, patching,

The Team Datadog is an enterprise SaaS company featured in Forbes Cloud 100, Deloitte's Fast 500 Technology list, and Forrester's Intelligence Application and Service Monitoring Wave as a leader. Our team works with a best-of-breed product that solves real problems for our customers and partners. We are Datadog's in-house product experts and strategic architects of the partner ecosystem. The Partner Technical Solutions team drives Datadog's worldwide growth by shaping how our partners go to market, build services, and create lasting technical differentiation for their customers. We work at the intersection of product strategy, technical depth, and business outcomes - defining the frameworks, programs, and practices that determine how the partner ecosystem scales. Partner Technical Solutions is a growing global team that operates with high autonomy, collaborates constantly across functions, and sets the standard for what technical partnership looks like at Datadog. The Opportunity This role is built for someone who has already proven they can operate at the intersection of deep technical authority and executive influence - as comfortable presenting observability architecture to a federal agency CISO as they are rolling up their sleeves to get hands-on with a partner's most complex deployment challenges. Aligned to our Channels & Alliances business segment, the Principal PSA will report to the Head of North America Partner Solutions Architecture. They are accountable for the technical success of our most strategically important federal and public sector partners - a trusted advisor, a force multiplier, and the definitive Datadog expert in every room they enter. Specifically, you will Own the senior technical relationship with a portfolio of high-value federal and public sector partners, serving as a strategic advisor to partner CTO, CISO, and VP-level stakeholders; Lead joint technical strategy sessions and executive business reviews, ensuring alignm

Job Title: Staff Software Engineer Company: Canopy, Inc. Location: New York City Tri-State Area About Canopy At Canopy , we build technology that helps make healthcare environments safer for the people delivering care. Our connected safety platform powers real-time communication, response coordination, and location intelligence across hospitals and complex care environments. We operate in high-trust, high-reliability environments where software quality, operational resilience, and customer experience matter deeply. Our engineering organization is scaling alongside our growth, and we are looking for a Staff Software Engineer who can help shape both our technical direction and the way we build. This is not simply a feature delivery role. This is a systems-thinking role for an experienced engineer who can drive architecture, influence engineering standards, and help scale a platform, organization, and culture simultaneously. The Role As a Staff Software Engineer, you will serve as a senior technical leader across multiple product and platform initiatives. You will partner closely with Product, Design, Infrastructure, and Engineering leadership to design and evolve systems that are reliable, scalable, and maintainable as Canopy grows. You will operate horizontally across teams — helping define architecture, improve engineering velocity, raise quality standards, and mentor engineers through influence rather than direct management. The ideal candidate combines deep technical judgment with pragmatism, strong execution instincts, and the ability to simplify complexity in fast-moving environments. What You’ll Own Technical Leadership & Architecture Lead the design and evolution of scalable full-stack systems across frontend applications, backend services, APIs, and platform infrastructure Drive architectural decisions that improve reliability, maintainability, performance, and developer velocity Identify and address technical debt, scalability bottlenecks, and oper

Job Title: Staff Software Engineer Company: Canopy, Inc. Location: SF Bay Area About Canopy At Canopy , we build technology that helps make healthcare environments safer for the people delivering care. Our connected safety platform powers real-time communication, response coordination, and location intelligence across hospitals and complex care environments. We operate in high-trust, high-reliability environments where software quality, operational resilience, and customer experience matter deeply. Our engineering organization is scaling alongside our growth, and we are looking for a Staff Software Engineer who can help shape both our technical direction and the way we build. This is not simply a feature delivery role. This is a systems-thinking role for an experienced engineer who can drive architecture, influence engineering standards, and help scale a platform, organization, and culture simultaneously. The Role As a Staff Software Engineer, you will serve as a senior technical leader across multiple product and platform initiatives. You will partner closely with Product, Design, Infrastructure, and Engineering leadership to design and evolve systems that are reliable, scalable, and maintainable as Canopy grows. You will operate horizontally across teams — helping define architecture, improve engineering velocity, raise quality standards, and mentor engineers through influence rather than direct management. The ideal candidate combines deep technical judgment with pragmatism, strong execution instincts, and the ability to simplify complexity in fast-moving environments. What You’ll Own Technical Leadership & Architecture Lead the design and evolution of scalable full-stack systems across frontend applications, backend services, APIs, and platform infrastructure Drive architectural decisions that improve reliability, maintainability, performance, and developer velocity Identify and address technical debt, scalability bottlenecks, and operational risks bef

P-1533 At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Networking Infrastructure is a core part of the platform that powers all our data and AI products. The platform also powers key enterprise security features used by customers across all our products to build connectivity solutions to cloud resources and prevent data exfiltration. We are seeking an experienced Sr. Staff Software Engineer with deep networking expertise to help shape the future of Databricks’ Networking Infrastructure . As one of the early members of the rapidly growing Bangalore site, you will play a critical role in defining the technical vision and architecture for next-generation network connectivity & observability services that will power & manage millions of VMs across multiple clouds . In this role, you will own and drive the design of large-scale connectivity platforms that form the backbone between Databricks’ control plane and compute plane . These platforms are foundational to improving the scalability, reliability, and efficiency of our compute infrastructure, while enabling more intelligent and cost-effective use of cloud resources. You will operate at an org-wide level , setting technical direction, leading complex cross-team initiatives, and mentoring senior engineers. You’ll work closely with product management, operations, and partner engineering teams to translate long-term business goals into durable, extensible networking systems . This role requires both hands-on technical leadership and the ability to influence architecture and execution across teams. This is a unique opportunity for a senior technical leader who enjoys working in ambiguou

Role Summary Scale is accelerating the development of AI across the world's most important organizations. The Forward Deployed PM is the person who makes enterprise deployments succeed from the product side — embedded with customers, shaping real production outcomes, and translating messy operational reality into high-signal input for the core platform. This is not a roadmap PM, a CSM, or a solutions engineer. The FDPM owns product outcomes inside a portfolio of enterprise accounts: earning deep trust with senior customer stakeholders, driving deployments to production, identifying where the product is the bottleneck vs. execution, and feeding durable, specific signal back to the platform team. The best FDPMs have shipped products into large organizations and can tell the difference between a customer's stated request, their actual problem, and what the platform should do. What You'll Do Own product outcomes for our highest impact enterprise accounts. You are the accountable PM for product delivery and customer value. Build trusted advisory relationships with VP/C-level buyers and senior technical leads. Become the reliable escalation point on the Scale side before issues surface externally. Drive deployments from contract to production. You have done this before for large organizations. You know what 'production-ready' actually means and you close the gap. Translate real customer workflows, friction, and priorities into high-signal product input for core platform teams. Not requirements docs — specific, evidence-backed product perspective with tradeoffs articulated. Distinguish where the product is the constraint from where execution, integration, or change management is. Drive each type of blocker to resolution through the right channel. Partner closely with FDEs so the account runs as a coordinated team, not a set of parallel workstreams. Identify and develop expansion opportunities grounded in demonstrated customer value Represent customer reality to platf

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake is about empowering enterprises to achieve their full potential, and people too. With a culture that's all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology and careers to the next level. We are hiring a Principal Forward Deployed Engineer II for our Frontier Engineering team. This team embeds directly with Snowflake's most strategic customers to design, build, and deploy production-grade AI systems . At the IC6 level, you serve as the senior technical authority and architectural leader for a portfolio of high-impact customer engagements. You operate as a peer technical advisor to CTOs, VPs of Engineering, chief architects, and heads of data and AI, setting technical direction that extends beyond individual accounts and influences how Snowflake delivers AI solutions at scale. AS A PRINCIPAL FORWARD DEPLOYED ENGINEER II YOU WILL: Serve as the senior technical authority and architectural leader for customer engineering leadership: Build durable, peer-level relationships with CTOs, VPs of Engineering, chief architects, and heads of data and AI at Snowflake’s most strategic accounts. Lead architectural steering, technical reviews, and executive strategy alignment while shaping multi-year AI ro

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake is about empowering enterprises to achieve their full potential, and people too. With a culture that's all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology and careers to the next level. We are hiring a Principal Forward Deployed Engineer for our Frontier Engineering team. This team embeds directly with Snowflake's most strategic customers to design, build, and deploy production-grade AI systems . At the Principal level, you are the senior technical counterpart to CTOs, VPs of Engineering, and chief architects at our largest enterprise customers; you set the technical direction that the Frontier Engineering organization follows. AS A PRINCIPAL FORWARD DEPLOYED ENGINEER YOU WILL: Be the trusted technical partner to customer engineering leadership: Build durable, peer-level relationships with CTOs, VPs of Engineering, chief architects, and heads of data/AI at Snowflake’s most strategic accounts: lead architectural steering, technical reviews, and executive strategy alignment to help shape their AI roadmaps. Drive Architecture & Technical Strategy Across High-Stakes Deployments: Own end-to-end technical execution and outcomes across Snowflake’s most complex, high-visibility AI engagement

OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes with industry leading products and platforms developed through an AI-Driven Software Development Life Cycle. ABOUT US Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT As a Principal Software Engineer, you will be a senior technical leader and strategic influencer shaping Redwood’s RunMyJobs platform. You will drive high-impact technical decisions, own complex system designs, and lead initiatives that span teams and domains. Your work will translate business needs into scalable, resilient full-stack solutions that meet both functional and non-functional requirements. In this fast-paced, agile environment, you will lead projects from concept through delivery, collaborating closely with product, design, engineering, finance, and customer success teams to ensure alignment and success. You will set the standard for engineering excellence by mentoring engineers at all levels and championing a culture of continuous improvement, innovation, and technical rigor. A key part of this role is to ensure development teams follow best practices, coding standards, and technical requirements.