Senior Technical Support Engineer Jobs

Zoox's Fleet Operations Program Management team delivers cross-functional programs critical to the growth, expansion, and efficient operation of our commercial autonomous vehicle service. We partner closely with Fleet Operations and cross-functional stakeholders to verify, validate, and launch new software on our fleet — while continuously maturing our operational processes to deliver a premium customer experience. We're looking for an experienced, forward-thinking Senior / Staff Program Manager to help define and execute strategies that scale our Verification & Validation (V&V) operations. Our testing fleet — hundreds of vehicles across multiple cities and private tracks — is growing rapidly in size and geographic reach. This is a highly cross-functional role operating at the intersection of operations, autonomy, engineering, and product — requiring someone who can navigate technical complexity while driving alignment and execution across a broad set of stakeholders. Expected Travel: 10–15% In this role, you will: Lead and coordinate large-scale, highly cross-functional programs spanning Autonomy, Product, Infrastructure, Engineering, and Safety teams to drive measurable improvements in fleet efficiency and software quality Own and drive operational efficiency initiatives that span multiple engineering, field service, and operations teams — identifying bottlenecks, aligning stakeholders, and unblocking downstream execution Partner with System Design & Mission Assurance and other safety teams to gather and pressure-test requirements — bringing a critical lens to ensure what's being asked for is the right thing to build or prioritize Champion the adoption of AI and data-driven tools within operations — including building centralized, multi-source reporting systems that surface actionable intelligence from the field and feed into leadership decision-making Run monthly business reviews (MBRs) with a broad set of

The Program Management Office (PMO) at Zoox is responsible for driving cross-functional program planning and execution at the highest level. We partner with leaders from across the company in vehicle development, system design, software engineering, manufacturing, fleet operations, and business functions to develop and deliver major corporate milestones on the path to launch, and beyond. Our program managers contribute to the end to end success of technical, integrated product milestones involving both of our vehicle platforms - the Toyota Highlander test fleet and Zoox’s purpose-built robotaxi. In this role, you will: Partner with a wide range of department managers to translate the top-down corporate strategy and milestones into detailed technical roadmaps, timelines, and deliverables Influence key decisions working cross-functionally across engineering, manufacturing, product, operations, and strategy to reach the right outcomes Establish standard reports to provide concise and effective communications to key stakeholders on program status, issues/risks, and accomplishments Define and develop new KPIs and other methods to measure performance that best translate progress toward goals Ensure the program goals are aligned with business objectives; build and sustain momentum among cross-functional TPMs and workstreams towards delivering on time and on target Maintain a strong technical understanding of our vehicle platforms, software lifecycle, safety clearance process, and live robotaxi service operations Build deep trust and credibility with technical department managers to steer high-stakes decisions and negotiate trade-offs across competing organizational priorities. Qualifications: BS or MS degree in an engineering discipline or equivalent experience 7+ years of experience in engineering, program management, or management consulting with a focus on product launches

CSQ427R33 At Databricks, our core principles are at the heart of everything we do; creating a culture of proactiveness and a customer-centric mindset guides us to create a unified platform that makes data science and analytics accessible to everyone. As a Senior TPM, you lead the charge in changing how people work with data. You will drive high-stakes, multi-workstream programs that have a material impact on customer success and scalability. Your technical expertise and strategic influence will be critical for guiding complex engagements to success and fostering a culture of continuous improvement. You'll work with a collaborative, customer-focused team that values innovation and creativity, using your skills to create customized solutions to help our customers achieve their goals. The Impact You Will Have Architecting Standards : You will install operating rigor (cadence, metrics, reviews) that doesn't just serve one project, but becomes a "gold standard" adopted by other TPMs across the region. Cross-Functional Synergy : You will lead high-visibility initiatives that require deep collaboration across Product, Engineering, and Marketing, resolving complex misalignments with M6-level Directors that threaten project velocity. Strategic Risk Leadership : You will manage the change management process for large-scale digital transformations, ensuring that customer organizations are culturally and technically ready to adopt the Lakehouse architecture. Knowledge Multiplication : You will contribute significantly to the Databricks community by documenting best practices and leading internal training sessions to level up the entire Professional Services organization. What We Look For Experience : 8–12+ years leading large-scale technical programs. Technical Fluency : Advanced technical fluency; 2 Databricks Associate Certifications or 1 Professional-level Certification required within 6 months of hire. AI Strategy : Proven track record of leveraging AI-enabled tools to opti

At Asana, security is foundational to our mission of helping teams work together effortlessly. Our Security organization protects Asana’s employees, users, and customers by proactively addressing threats, enabling secure product development, and embedding security into the fabric of how we operate. We partner closely with Engineering, Product, IT, Legal, and Compliance to build and maintain trust at scale. As a Security Technical Program Manager, you'll be the connective tissue across the entire Security organization, driving the strategy, programs, and operational rhythms that make the team highly effective and externally visible. This is a high-impact, high-autonomy role. You'll define how Security as a function operates: how it plans, how it measures itself, how it communicates progress, and how it executes on its biggest bets. You won't just run programs, you'll shape the operating model that makes all programs run better. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Lead high-impact, cross-functional special projects that span organizational boundaries, from standing up new security capabilities and maturity programs to company-wide strategic initiatives Own the Security organization's annual and quarterly planning cycles, translating multi-year security strategy into a prioritized, executable roadmap Drive the prioritization and communication of security asks across stakeholders, building a unified framework that influences how partner teams plan and prioritize security work Define and own the Security team's KPI framework, covering risk posture, program health, and strategic

The Program Management Office (PMO) at Zoox is responsible for driving cross-functional program planning and execution at the highest level. We partner with leaders from across the company in vehicle development, system design, software engineering, manufacturing, fleet operations, and business functions to develop and deliver major corporate milestones on the path to launch, and beyond. Our program managers contribute to the end to end success of technical, integrated product milestones involving both of our vehicle platforms - the Toyota Highlander test fleet and Zoox’s purpose-built robotaxi. In this role, you will: Own the fleet validation operational strategy: Lead the end-to-end strategy and execution of mileage accumulation for both the physical test fleet and simulation assets, to enable Zoox’s geofence expansion across all cities. Partner closely with upstream teams (e.g. Autonomy, Systems Design & Mission Assurance, Places & Build) and downstream teams (e.g. Data Science, Fleet Operations) to ensure critical inputs are available, and results are delivered; you will ultimately "own the outcome" of test fleet data collection. This is a high leverage, high impact role. Usher in a simulation-first methodology : Act as the cross-functional catalyst for scaling simulated mileage accumulation. Drive alignment between Autonomy, System Design & Mission Assurance, and Simulation teams to ensure clear requirements are set, and simulation platforms are resourced to meet exponentially growing data needs. Identify and resolve critical bottlenecks : Develop rigorous tracking mechanisms that model the impact of upstream dependencies (e.g., map content deliverables and safety requirements). You’ll think critically and work cross-functionally to squash inefficiencies in upstream and downstream pipelines and systems. Partner collaboratively wi

The Sr. Technical Program Manager for Robot Platform on PMO is a seasoned program management expert and cross-functional leader that will be responsible for strategic planning and execution of technical and integrated product milestones for our vehicle platforms on our path to launch. This person will work closely with hardware, firmware, software, safety, operations, manufacturing and systems integration teams to structure, plan, and execute milestones to achieve our company goals. The right candidate will have experience with complex HW/SW systems engineering and integration, and with leading large, cross-functional teams to deliver ambitious programs. In this role, you will: Partner with a wide range of department managers to translate the top-down corporate strategy and milestones into detailed technical roadmaps, timelines, and deliverables Influence key decisions working cross-functionally across engineering, manufacturing, product, operations, and strategy to reach the right outcomes Establish standard reports to provide concise and effective communications to key stakeholders on program status, issues/risks, and accomplishments Define and develop new KPIs and other methods to measure performance that best translate progress toward goals Ensure the program goals are aligned with business objectives; build and sustain momentum among cross-functional TPMs and workstreams towards delivering on time and on target Maintain a strong technical understanding of our vehicle platforms, software lifecycle, safety clearance process, and test operations Qualications: BS or MS degree in an engineering discipline or equivalent experience 7+ years of experience in engineering, program management, or management consulting with a focus on product launches Success in driving complex SW/HW integration processes and optimizations and leading complex cross-functional programs end to end

The Program Management Office (PMO) at Zoox is responsible for driving cross-functional program planning and execution at the highest level. We partner with leaders from across the company in vehicle development, system design, software engineering, manufacturing, fleet operations, and business functions to develop and deliver major corporate milestones on the path to launch, and beyond. Our program managers contribute to the end-to-end success of technical, integrated product milestones involving both of our vehicle platforms - the Toyota Highlander test fleet and Zoox's purpose-built robotaxi. As a Technical Program Manager (TPM) for Core Autonomy Capabilities in PMO, you will own the portfolio of programs launching fundamental new autonomy and safety capabilities: fail-operational architectures, the next generation of the perception and motion planning stack, learned scene understanding and behavior models, collision avoidance, and the guidance and routing capabilities that expand where the vehicle can drive. These are new capabilities rather than refinements of shipped ones, and they sit on the critical path to launch. This is a high-leverage, high-visibility portfolio role. Rather than a single subsystem, you will own several capability programs running concurrently, partnering with the TPMs who drive them and driving programs directly where no dedicated owner exists. The engineering, validation, and safety teams behind this work sit across several organizations outside your reporting line, so building credibility quickly and driving decisions without formal authority is core to the job. In this role, you will: Own the outcome for each capability. Drive programs from architecture through the release that ships them, and define what "done" means when completion criteria are still being established. Partner with the TPMs who own individual capabilities. Set a consistent bar for how their programs are planned and reported, and unblock what the

Zoox has embarked on a highly ambitious journey to develop a full-stack autonomous mobility solution for our cities. As a technical program manager, you will work cross-functionally with engineering leaders across software, hardware, vehicle engineering, and product to drive our corporate strategy into tactical and detailed road maps that facilitate effective execution at each stage of our growth curve. You will work with each engineering team to develop project schedules, identify milestones, flag risks, estimate budgets, and clearly communicate ongoing progress. In this role, you will: Partner with engineering managers in the respective Autonomy team (Perception, Prediction & Behavioral ML, TeleGuidance, Planning & Controls, Collision Avoidance System) to translate the top-down corporate strategy and milestones into detailed product roadmaps, timelines, and deliverables Drive cross-functional teams across Autonomy teams to build and execute on solutions for improving our driving behavior Collaborate with engineering to figure out how best to develop the underlying measurements and datasets for Driving Behavior KPIs Highlight potential risks and proactively build out risk-mitigating actions Build and deliver executive presentations on program status, issues/risks, and accomplishments Qualifications BS/MS degree in computer science, engineering or equivalent job experience At least 6 years of experience in engineering program management Experience with AI/ML, autonomous vehicles, computer vision, large language models, reinforcement learning, simulation, and/or automotive or aerospace processes Strong track record of managing complex cross-functional projects and problem solving An ability to keep the big picture in focus and to provide clear, well-structured, and concise communications tailored to each appropriate audience Deep familiarity with software dev

... Address: 2nd & 3rd Floor, B-21, Sector-58, Noida, Uttar Pradesh - 201301 Facility: DL Service Platform FM Qualification: Graduate Experience: 10 - 12 years Source: Sodexo India | Job Code: IJP491828

Senior Software Technical Product Manager — US - California - San Diego. Apply via Workday.

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Senior Principal, Technical Program Management within Research & Development (R&D). About the job Twilio is the world’s leading customer engagement platform empowering developers to build modern communication applications and experiences designed to be trusted, simple and smart. Twilio is looking for a Senior Principal Technical Program Manager to help direct a portfolio of strategic, complex, and multidisciplinary programs that significantly accelerate R&D's business impact. You'll set program strategy and lead program teams to successfully deliver business, operational, and technical improvements across Engineering & Product organizations. As a trusted strategic advisor, you will play a critical role in driving alignment, setting priorities, and delivering high-impact programs that advance strategic initiatives. The Senior Principal, Technical Program Management is highly visible and require

FEQ327R220 Sr. Solutions Architect (L6) The Role As a Sr. Solutions Architect, you are an expert-level technical leader responsible for the organization's most complex customer engagements. You drive consumption strategy, own executive-level relationships, and serve as the definitive technical authority for your accounts. You have declared your archetype—a recognized technical specialization that makes you a force multiplier across your team and region. You operate at the intersection of deep technical expertise, strategic account planning, and executive influence. The Impact You Will Have Drive the technical and consumption strategy for the organization's most complex customer engagements, directly influencing platform adoption and revenue growth. Own senior-level technical relationships — serving as a trusted advisor on enterprise data and AI strategy Lead the most complex architecture engagements: multi-workload platforms, enterprise-wide migrations, real-time systems, and AI/ML at scale Operate as an Expert on the Databricks Platform with a declared archetype — actively mentoring others and driving horizontal impact across your team Develop and execute competitive strategies for your customers, positioning Databricks against incumbent and emerging platforms Orchestrate cross-functional teams (DSAs, SSAs, Partners, Product) to deliver enterprise-grade solutions Coach and develop junior SAs (L3–L5) on technical depth, customer engagement, and use case prioritization Contribute to Field Engineering thought leadership through customer-facing content, workshops, and community engagement What We Look For 8+ years in solutions architecture, principal engineering, technical pre-sales leadership, or a senior customer-facing technical role Expert-level coding proficiency — Python, SQL, and ideally Spark/PySpark. You will complete a live coding assessment and a platform build during the interview Deep expertise in enterprise data architecture: distributed systems at

Sr. Solutions Architect (L6) The Role As a Sr. Solutions Architect, you are an expert-level technical leader responsible for the organization's most complex customer engagements. You drive consumption strategy, own executive-level relationships, and serve as the definitive technical authority for your accounts. You have declared your archetype—a recognized technical specialization that makes you a force multiplier across your team and region. You operate at the intersection of deep technical expertise, strategic account planning, and executive influence. The Impact You Will Have Drive the technical and consumption strategy for the organization's most complex customer engagements, directly influencing platform adoption and revenue growth. Own senior-level technical relationships — serving as a trusted advisor on enterprise data and AI strategy Lead the most complex architecture engagements: multi-workload platforms, enterprise-wide migrations, real-time systems, and AI/ML at scale Operate as an Expert on the Databricks Platform with a declared archetype — actively mentoring others and driving horizontal impact across your team Develop and execute competitive strategies for your customers, positioning Databricks against incumbent and emerging platforms Orchestrate cross-functional teams (DSAs, SSAs, Partners, Product) to deliver enterprise-grade solutions Coach and develop junior SAs (L3–L5) on technical depth, customer engagement, and use case prioritization Contribute to Field Engineering thought leadership through customer-facing content, workshops, and community engagement What We Look For 8+ years in solutions architecture, principal engineering, technical pre-sales leadership, or a senior customer-facing technical role Expert-level coding proficiency — Python, SQL, and ideally Spark/PySpark. You will complete a live coding assessment and a platform build during the interview Deep expertise in enterprise data architecture: distributed systems at scale, stre

(FEQ427R727) The Role We are looking for a creative, execution-oriented Senior Solutions Architect to join the Benelux team to maximise the phenomenal market opportunity that exists for Databricks in the Life Science industry. You will bring experience as an architect on large, complex, multinational accounts, and your mission will be to drive the technical and consumption strategy for one of the world's most notable life science companies. This will be driven in partnership with regional account executives and the global account team. As a Senior Solutions Architect at Databricks, you will come with an informed and compelling point of view on the Data, Analytics and AI space, which will guide your technical strategy and, together with our teams and partners, allow you to provide exceptional value and build lasting trust with executives and technical champions at the account. The Impact You Will Have Drive the technical and consumption strategy for the organisation's most complex customer engagements, directly influencing platform adoption and revenue growth. Own senior-level technical relationships — serving as a trusted advisor on enterprise data and AI strategy. Lead the most complex architecture engagements: multi-workload platforms, enterprise-wide migrations, real-time systems, and AI/ML at scale, including GenAI and agentic AI workflows (Agent Bricks, AI Functions, LLMOps). Operate as an Expert on the Databricks Platform with a declared archetype — actively mentoring others and driving horizontal impact across your team. Develop and execute competitive strategies for your customers, positioning Databricks against incumbent and emerging platforms. Orchestrate cross-functional teams (Delivery & Specialist SAs, Partners, Product) to deliver enterprise-grade solutions. Coach and develop junior engineers/architects on technical depth, customer engagement, and use case prioritisation. Contribute to Field Engineering thought leadership through customer-facing co

Location: New York City or San Francisco - 4 days in office About the Role We are looking for a highly technical Senior Security Engineer who thrives on building security capabilities from the ground up. This role is ideal for someone who enjoys solving complex security challenges through engineering, automation, and AI rather than relying solely on commercial tools. You will help build, scale, and continuously evolve the next generation of security capabilities across our cloud-native SaaS platform, with a strong focus on AI security, automation, and scalable security operations. We are looking for engineers who enjoy solving security problems across multiple domains rather than specializing exclusively in a single area. You will join a highly technical Security Engineering team that values innovation, ownership, and building scalable security solutions. This is a hands-on engineering role for builders, innovators, and problem-solvers who want to create security solutions that operate at scale. What You’ll Do Security Engineering Design, build, and maintain security platforms, services, APIs, automation, and internal tooling. Develop solutions that streamline Cloud vulnerability management, Network Security, Detection engineering, Incident response, access governance, and security operations. Use software engineering principles to build detections-as-code, security workflows, internal platforms, and scalable security services that enable the organization to move faster while remaining secure. Leverage AI extensively to accelerate investigations, automate workflows, improve decision making, and reduce operational overhead. AI & LLM Security Design and implement security controls for AI applications, LLM-powered services, agents, and AI development workflows. Build guardrails and security tooling to identify and mitigate risks such as prompt injection, data leakage, model misuse, excessive permissions, insecure plugins, and unsafe AI interacti