Senior Technical Support Engineer Jobs

About the role Sana Biotechnology is growing, and we are hiring new team members who believe in the potential of engineered cells as medicines, who want to challenge the status quo, and who lead with the desire to work on novel ideas. You will join the Beta Islet Team at the Cambridge location to optimize 3D expansion and differentiation in stem cell (SC)-islet differentiation. As a Senior Scientist, you will execute optimization experiments critical to scaling up our differentiation process. The ideal candidate should have ample experience handling bioreactors and performing directed PSC differentiation in 3D. The ability to work in a highly collaborative environment and learn from each other will be essential to your success. What you’ll do Execute routine 2D and 3D PSC expansion, passaging and directed SC-islet differentiation Design optimization experiments with the goal to achieve a highly scalable and robust 3D SC-islet differentiation process that is compliant to manufacturing standards Optimize the differentiation protocol to achieve highly pure on-target populations Hands-on experience with closed systems (tube welder, sealer, single-use assemblies) Expertise in controlled bioreactor setup, operation, automation, and process control (DO, pH, perfusion, agitation) Collaborate and communicate findings with other team members Maintain excellent scientific documentation and contribute to SOP development Assure compliance with all relevant lab safety and biosafety regulations Demonstrate Sana’s core values and the attributes that support these core values (Lead from every seat, Thrive as a team, Make it happen) Engage in crucial conversations by providing and receiving feedback supporting the growth and development of team member Demonstrate ability to engage and effectively influence team members across multidisciplinary teams while prioritizing multiple projects and meeting deadlines Drive curiosity, scientific rigor, and excellent problem-solving skill

Scale AI is the data foundation for AI, helping organizations build and deploy reliable production AI applications. We partner with leading enterprises and government organizations to accelerate their AI initiatives through our data annotation platform, generative AI solutions, and enterprise AI capabilities. About the General Agents Team The General Agents team, part of Scale’s Enterprise organization, builds robust general agents for customer use cases and applications. The team sits at the intersection of frontier agent development and real-world deployment, translating state-of-the-art reasoning and agentic capabilities into reliable, production-grade systems that drive real economic value. Our agents are scalable systems built around recurring enterprise problem domains, with a strong emphasis on generalization, extensibility, and deployment across many customers. About the Role As a Senior/Staff Machine Learning Engineer (MLE) on the General Agents team, you’ll play a critical role in designing, building, and deploying production-ready AI agents that solve high-impact enterprise problems. You will work across the full agent lifecycle—from model and system design to evaluation, deployment, and iteration—bridging cutting-edge agentic techniques with the constraints and requirements of real customer environments. You will: Design and implement end-to-end agent systems that combine LLM reasoning, tool use, memory, and control logic to solve recurring enterprise use cases. Build scalable, reliable agent architectures that can be deployed across many customers with varying data, tools, and constraints. Develop evaluation frameworks, datasets, environments, and metrics to measure agent performance, reliability, and business impact in production settings. Collaborate closely with product managers, customers, data annotators, and other engineering teams to translate enterprise requirements into robust agent designs. Productionize frontier agent techniques (e.g.,

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? As a Strategic CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes. This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals. Responsibilities Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors). Facilitate requirements gathering and process mapping for standard operating proc

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? As a Strategic CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes. This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals. Responsibilities Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors). Facilitate requirements gathering and process mapping for standard operating proc

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. Times Opinion is looking for a creative Senior Producer to oversee Opinion's short-form vertical video. You have experience leading groundbreaking, original reporting, an eye for innovation, and can lead a team producing original video commentary and reporting across a range of subjects and formats. You also have experience making sound editorial decisions, crafting original ideas, managing the work of journalists and editors, and will be the go-to resource for colleagues, providing editorial guidance and constructive feedback. You are comfortable working in a newsroom environment under intense pressure and will ensure that fellow team members are meeting deadlines. This is an in-office position, based in New York City and includes regular attendance in the office. There may be some flexibility to work remotely per your departmental guidance. Responsibilities: Guide reporting, approve casting, frame and advance stories Edit scripts and re-writes Provide notes in edit and rough cut stages Creative ideation and visual invention Review, critique stories Ensure smooth production with clear deliverables and deadlines Guide and encourage producers to work to their maximum potential Produce original video and experiment with new video formats Manage the work of a team of journalists and editors Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Datastores Engineer, Platform Infrastructure The Auth0 platform secures more than 100 million logins each day for customers all around the world - and we're growing fast! The Platform Infrastructure team enables Auth0 engineers to move faster by giving them tools to easily deploy and manage their services on AWS and Azure. This is a role with a huge impact. You will get to work with engineers throughout the organization and what you build will be a foundational piece of the infrastructure that allows Auth0 to scale for years to come. We are looking for Engineer who are passionate about distributed systems, availability, and delivering customer value to join our Platform Infrastructure Datastores team. Because we build and support the overall Auth0 platform, the ideal candidate is someone who is passionate about infrastructure, operations, databases and not intimidated by cross-organization coordination and collaboration. You will: Develop our large, distributed and highly-available infrastructure. Implement platform tools that allow feature teams to deploy and manage the datastores for their services. Research new technologies to accelerate new environment creation. Carry cross team initiatives from end to end: code reviews, design reviews, operational robustness, security hygiene, etc. Participate in the team's on-call rotation. You might be a good fit if you: Have 5-8 years of platform / infrastructure engineering experience. Are proficient in

Senior Marketing Writer Role Description -Requires 2 days a week onsite in Boston, MA office -$110,000 -$130,000 + bonus About the Role IANS is evolving from a research-and-advisory firm into a security Intelligence Platform — shifting from static content delivery to a data-as-a-service model that gives security leaders real-time, benchmarked, and actionable intelligence. We’re looking for a Senior Marketing Writer who can translate that evolution, and the complex ideas behind it, into clear, compelling copy that drives engagement, demand, and brand authority. You’ll lead the development of high-impact marketing content across channels shaping messaging, elevating quality, and ensuring consistency with our brand voice. This role is ideal for a strategic writer who understands how words perform in the real world: attracting the right audience, supporting the funnel, and reinforcing brand credibility. The successful candidate will also be highly skilled in short-form communication, someone who can craft email subject lines that grab attention, write body copy that converts, develop calls to action that drive measurable results, and contribute to a team shaping the conversation around cybersecurity leadership and strategy. You’ll also develop original creative concepts for integrated marketing campaigns — the central idea, messaging platform, and copy themes that extend across email, social, web, and events. This role sits at the intersection of creativity and performance: you’ll write, test, and refine marketing and sales content that connects with our audience and moves them to act. You’ll collaborate closely with marketing, product, sales, and design teams to ensure every piece of copy is on-brand, audience-centric, and optimized for engagement and conversion. This is a mission-critical role in telling that story: you’ll be one of the primary voices communicating how IANS is helping security teams navigate a time of unprecedented change, and how our evolution

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations Atlanta, US Austin, US Denver, US New York, US - Salary: $175k - $215k San Fransisco, US - Salary: $179k - $225 Toronto, Canada About the Role As a Senior Product Manager at Cloudflare, you will be responsible for building products that improve the way that the Internet works. Product Managers at Cloudflare shape high-level product goals but also get our hands dirty. On an average day, you might pitch a concept to senior

ABOUT INKHOUSE Inkhouse is part of Orchestra, a strategic communications and marketing company built for today’s complex and fragmented world. From decoding audiences to designing bold strategies, Orchestra integrates people, platforms, and stories that stick to help clients build lasting influence. The company offers programs that span from the highest level strategic business counsel through to tactical execution. Orchestra brings together 700+ people with experience across consumer and lifestyle, technology, nonprofit and philanthropy, real estate, sports, travel, hospitality, and more. Made up of leading firms BerlinRosen , Civitas Public Affairs Group , Derris , Glen Echo Group , Inkhouse , M18 , Message Lab , Onward and Small Girls PR . It also launched Brightmode , a talent acquisition firm for communications professionals, and Versus Media Group , a strategy-first political media team. Learn more at www.orchestraco.com . People of all backgrounds and abilities are strongly encouraged to apply. Orchestra is committed to building and maintaining a diverse staff, and recognizes that its continued success depends on hiring and retaining high-quality creative professionals with a variety of backgrounds and experiences. Opportunities for advancement exist, and we are committed to helping all staff develop and grow. ABOUT THE ROLE Inkhouse is searching for a Senior Account Executive (SAE) who will be responsible for juggling multiple accounts and writing effectively across different mediums for varied audiences. This fast-paced, deadline-oriented role will be responsible for driving day-to-day media relations and working effectively as a member of key account teams. This person will be the lead media relations expert on their assigned accounts especially with top-tier press. The SAE is a highly creative self-starter, with excellent writing skills, and strong detail-orien

SENIOR ASIC Engineer — Hsinchu - Chang Yih, Taiwan. Apply via Workday.

Who We Are Nuro believes self-driving vehicles are the most immediate and profound opportunity for AI to drive positive change in the physical world. Safer streets, more time for what matters, and easier access to the world around us, that’s why we’re building a universal autonomy platform: self-driving for all roads and all rides. Founded in 2016, Nuro is a physical AI company developing Level 4 autonomous driving technology for a wide range of vehicles, use cases, and markets. Powered by the Nuro Driver™, our universal autonomy platform enables the global mobility ecosystem to deploy autonomy at scale, from robotaxis and logistics fleets to personal vehicles. With years of real-world deployment experience and a flexible, partner-led business model, Nuro is working toward a future where millions of autonomous vehicles powered by our technology help make everyday life safer, easier, and more connected. Nuro has raised over $2B in capital from Uber, NVIDIA, Google, Softbank, Fidelity, T. Rowe Price, and other leading investors. About the Role We’re a team applying ML to push autonomy performance forward. As a Perception ML Engineer, you’ll develop and improve perception models, with ownership of modeling, training, and evaluation. Your work will directly impact how autonomous systems understand rare scenarios, adapt to global geographies, and scale safely. Design and advance perception models that: Improve scene understanding from real sensor data, including 3D and spatial representations Generalize across sensor platforms, geographies, and rare driving scenarios Meet requirements for model quality and onboard inference runtime Tailor Your Impact: Applied ML Depth: Own model architecture, loss design, training, and experiments that deliver measurable perception improvements. Collaborative Delivery: Partner with ML Data Infrastructure and autonomy engineers, contributing across the stack when needed while keeping primary ownership in modeling. About the work You’ll so

100% Remote | Senior Frontend Engineer | Fintech SaaS Firm About the Role We’re looking for a Senior Frontend Engineer to build and maintain scalable, high-performance user interfaces for our communication platform. You’ll work closely with backend engineers, designers, and product managers to deliver exceptional user experiences while keeping performance, maintainability, and scalability at the core. What You’ll Do Develop and maintain responsive UIs using React JS, TypeScript, JavaScript, HTML5, and CSS. Collaborate with cross-functional teams to design and deliver high-quality features. Write clean, maintainable, and well-documented code. Optimize performance with caching and other best practices. Review code, mentor peers, and uphold coding standards. Debug and troubleshoot production issues promptly. Stay current with frontend trends and bring innovative ideas to the team. Job qualifications: 3–8 years’ experience in web development with a focus on scalability. Expert in React JS, JavaScript, TypeScript, HTML5, and CSS. Strong grasp of responsive design, performance optimization, and client-side session management. Familiarity with Git, CI/CD, and distributed development. Excellent problem-solving and collaboration skills. Preferred/Bonus Skills Experience with React Native or other mobile development frameworks. Familiarity with state management libraries like Redux or Zustand. Experience with modern build tools such as Webpack or Vite. A strong portfolio or active GitHub profile showcasing previous work. Why Join Eltropy? Join a high-impact team building mission-critical backend systems for financial institutions. Work on modern technology stacks in a fast-growing SaaS company. 100% remote work with a collaborative, engineering-led culture. Opportunity to own and influence core backend architecture. About Eltropy Eltropy is a rocket ship FinTech on a mission to disrupt the way people acc

Avec une stratégie de croissance, le groupe Capco renforce le développement de son pôle FRC (Finance, Risques & Conformité) et tout particulièrement son offre Conformité. Dans ce cadre, nous recherchons pour notre bureau parisien des Senior consultant(e)s, managers ou senior manager afin d’accompagner ses clients sur leurs enjeux de transformation réglementaire et organisationnelle liés à la conformité. Votre rôle : Vous participez, pour nos clients du secteur bancaire et financier, à des missions variées qui couvrent plusieurs thématiques : Réaliser des diagnostics de dispositifs LCB-FT (KYC, AML framework, transaction monitoring, filtrage sanctions). Participer à des programmes de remédiation KYC / AML, revues d’efficacité et optimisation des dispositifs existants Contribuer aux programmes AMLR : analyse d’impact réglementaire, déclinaison opérationnelle, gouvernance et trajectoires de mise en conformité Participer à la mise en conformité réglementaire : exigences ACPR, FATF, réglementations locales et européennes (AMLR, eIDAS, DORA, …) Participer à des missions impliquant des outils de sécurité financière (transaction monitoring, sanctions, KYC / CDD), avec une connaissance générale du fonctionnement de solutions du marché (ex. Actimize, NetReveal, Fenergo ou équivalents) Contribuer à la définition ou l’évolution des Target Operating Models conformité (processus, gouvernance, outils, data) Rédiger des politiques, procédures, méthodologies et supports de formation Conduire des évaluations de risques, cartographies, analyses de contrôles et plans de mitigation. Contribuer à l’amélioration des frameworks de gestion des risques : gouvernance, KPI/KRI, reporting. Participer à la conception ou à l’évolution de dispositifs de contrôle interne. Garantir la qualité et la robustesse des livrables produits Préparer et animer des ateliers, comités et restitutions. Au sein de Capco : Participer à l’animation de la communauté Conformité (veille réglementaire, sup

Senior Service Designer Location: London (Hybrid) | Practice Area: Product & Experience | Type: Permanent Design with impact. Lead with empathy. Transform experiences. The Role Capco is looking for a Senior Service Designer to help create customer-centric products and services that drive meaningful change in financial services and energy. You’ll work on complex transformation programmes addressing today’s most relevant challenges, from advancing inclusive design in high-street banking to helping global organisations adopt customer-driven operating models. You'll also help clients identify where AI-enabled capabilities can enhance customer experiences and service delivery in a responsible and user-centred way. What You’ll Do Facilitate senior-level workshops and lead discovery activities to define experience design strategies. Translate user needs into concepts, service blueprints, and artefacts that align business strategy with user needs. Identify opportunities to incorporate AI-enabled capabilities, such as personalisation or automation, into service concepts where they enhance customer and business outcomes. Support the design of customer journey management approaches, including AI-enabled insight where appropriate to improve service performance and decision-making . Oversee end-to-end design delivery, managing roadmaps and timelines. Promote the value of design across multi-disciplinary teams and client stakeholders. Become a trusted advisor to clients, identifying and leading new opportunities that address their challenges. What We’re Looking For Strong expertise in service design methods and customer experience practices. Proven ability to lead change and influence senior stakeholders. Experience in Customer Journey Management, including specialist tools such as Theydo and how analytics support journey optimisation. An understanding of how AI-enabled capabilities can enhance service design and customer experience outcomes. Experience working in agile, cros

MongoDB is looking for an outstanding person to join our newly created Forward Deployed Engineering team and take on a key role in our extended R&D organization. Forward Deployed Engineering is linking the work of teams engaged on application modernization roles with our Product and Engineering teams. We are looking to speak to candidates who are based in Dublin for our hybrid working model. Many organizations have built up large estates of legacy applications. Lack of scalability and resilience, long development times, operating cost, and inability to run on cloud are common issues with these applications. To address these issues, organizations are engaging in large transformational Application Modernisation programs. MongoDB is recognized as the developer data platform of choice for transactional systems that provide the best scalability, resiliency and developer experience in the cloud as well as on premises. Organizations are continuously migrating workloads from these legacy applications to new platforms, often based on microservices, using MongoDB. Such transformations are time intensive and often risky. Tooling based on generative AI promises to accelerate these transformations in a way never seen before. Forward Deployed Engineering is responsible for exploring the possibilities of Generative AI technologies and providing invaluable feedback to MongoDB’s R&D teams to drive future capabilities of MongoDB and the MongoDB ecosystem. Application Modernization Engineers will work alongside project teams that are executing Application Modernisation projects with customers. The successful candidate will be responsible for evaluation, build, and applying tools in modernization projects, facilitating the usage of such tools and processes across the different project teams, identifying opportunities for tooling deployment, selecting potential 3rd party tools, contributing to the development of tooling prototypes and helping to shape the produ