Senior Technical Support Representative in San Mateo

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Software Engineer on the Foundation AI organization, you will sit at the epicenter of our foundation model efforts. While the research world is focused on architecture, you will be the architect of the data flywheel that makes VideoGen and 3DGen possible. You aren't just building pipelines; you are building the infrastructure that defines how our models perceive and generate virtual worlds in three dimensions and across time. In this role, you will partner directly with our AI researchers to advance beyond experimental datasets and into the realm of dynamic, high-fidelity data synthesis and evaluation. You will bridge the gap between research prototypes working locally to scaling for millions of users. You will design, implement, and scale robust, high-performance infrastructure to crawl, create, curate, store, and serve the massive datasets required for these models. We are seeking accomplished software engineers with a passion for data, experience building large distributed systems, and a commitment to writing high-quality, well-tested code to solve complex data challenges at scale. Your contributions will ensure that our foundation models receive the highest quality dat

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Frontend Software Engineer on the Marketplace team, you will architect and scale the applications powering Roblox's Avatar Marketplace—the core digital storefront driving one of the largest virtual economies globally. This ecosystem facilitates self-expression for hundreds of millions of monthly active users and manages a catalog of hundreds of millions of items, serving as a primary revenue engine for both Roblox and our global community of User-Generated Content (UGC) creators. This is a high-leverage, high-impact role where you will design, build, and optimize cross-platform UI/UX across iOS, Android, Xbox, and cutting-edge VR platforms. If you are an expert at developing user facing applications and are passionate about user experience, you will be right at home with us! You will: Own high-traffic, mission-critical surfaces visited by millions of users daily. Your code will directly influence user engagement, retention and bookings. Architect and build marketplace experiences that drive discovery and monetization for a booming ecosystem of independent creators and brands. Partner with Product, Design and Data Science teams to run A/B tests, analyze user interactions, a

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The mission of the search and discovery team is to connect a billion users with the best connections and content at the right time, covering an extremely diverse range of recommendations and search problems at high scale. This is fundamental to how we personalize the experience to drive engagement and retention for Roblox users. Our recommendation systems suggest all games that the users see and play with across all surfaces. As a Senior Engineering Manager for the Search & Discovery ML team, you will lead the architects of exploration for one of the world's largest immersive platforms. You will be responsible for the core algorithms that connect over 120 million daily active users with millions of 3D experiences, items, and social connections. This is a high-impact leadership role where your team’s models directly determine the growth, retention, and satisfaction of the Roblox community. You will move beyond traditional recommendation systems into the realm of multimodal, agentic, and generative discovery . You Will: Lead and grow a high-performing team of machine learning engineers, fostering a culture of ownership, collaboration, and engineering excellence. Establish a lo

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Frontend Software Engineer on the Marketplace team, you will architect and scale the applications powering Roblox's Avatar Marketplace—the core digital storefront driving one of the largest virtual economies globally. This ecosystem facilitates self-expression for hundreds of millions of monthly active users and manages a catalog of hundreds of millions of items, serving as a primary revenue engine for both Roblox and our global community of User-Generated Content (UGC) creators. This is a high-leverage, high-impact role where you will design, build, and optimize cross-platform UI/UX across iOS, Android, Xbox, and cutting-edge VR platforms. If you are an expert at developing user facing applications and are passionate about user experience, you will be right at home with us! You will: Own high-traffic, mission-critical surfaces visited by millions of users daily. Your code will directly influence user engagement, retention and bookings. Architect and build marketplace experiences that drive discovery and monetization for a booming ecosystem of independent creators and brands. Partner with Product, Design and Data Science teams to run A/B tests, analyze user interactions, a

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Content Designer , you’ll be a key member of the Accounts design team, playing a critical role in building the systems that keep Roblox safe, civil, and inclusive for a global community. You’ll focus on creating platform-level designs that make all accounts on Roblox accessible, authentic, and protected. Roblox’s mission is to connect a billion people with optimism and civility. The Safety organization is at the heart of that mission, working to ensure everyone has seamless and secure access to accounts tied to their identity. We also work on building a world-class account access and management system, ensuring safe and fun family experiences, supporting compliance with global regulations, and providing a healthy, inclusive environment for users of all ages. You’ll collaborate closely with cross-functional teams across product, design, engineering, and research, shaping the platform's approach to trust and safety through thoughtful design. This is an opportunity to work at the systems level—defining how safety and account are embedded across Roblox and designing reusable frameworks that power our vision of civil immersive online communities. You will: Own and deliver UX content

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Foundation and Luau Platform team builds the shared platform that Roblox's user interface runs on. Our UI is written in Luau, Roblox's scripting language, using React-style frameworks. We own the core pieces that product teams across Roblox rely on: a component library used across Roblox's apps and tools, server-driven UI, the core app frame and navigation, and the frameworks and libraries underneath them. Our goal is to make that platform fast, consistent, and reliable for the engineers who build on it. As a Senior Software Engineer, you will help shape and build it, working across systems, platforms, and infrastructure. You Will Design and build the frameworks and APIs that Roblox's UI is built on, including layout and navigation systems, server-driven UI, and a shared component library Build and evolve the core systems beneath the UI, such as navigation, routing, state management, and data flow, so features load quickly and behave consistently Drive startup performance, transition smoothness, and layout stability across the client on phones, tablets, and desktop, using traces and telemetry to set measurable quality bars Roll out platform changes safely at scale, using feature flags,

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. About the role: Avatars are core to our mission and everyday, millions of people come to Marketplace or other avatar shopping experiences to discover and shop for creations that help them express their individuality. They dress and play with their avatar as they connect with friends across thousands of immersive digital experiences. Powering the creativity of our Marketplace is our community of creators and developers who are building businesses and establishing their brand by selling creations. These creators range from individuals to small businesses to large brands, all of which are attracted to the Roblox platform, community and offerings. Our Marketplace is a critical component of Roblox’s economy, accounting for a third of economic activity on the platform. As a Senior Product Manager responsible for Avatar creators, you will have a front seat at shaping the future of the Marketplace and what it means to build an economy powered by our community. You will: Be responsible for building and shipping creator driven products that unlock more expression on the platform Have ownership of our UGC creator ecosystem, decide which new categories we should build, man

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Why Safety? At Roblox, we strive to connect a billion people with optimism and civility, and the Safety organization’s mission is to become the leader in civil immersive online communities. We systematically detect, remove, and prevent problematic content and behavior, and we make Roblox accounts secure and free from compromise. We cover a broad area of the tech spectrum, including machine learning, classifiers for 3D models, experimentation, automation, detection workflows, and AI-powered text filters. Aligned and partnering with product teams, we use this tool belt to discover new opportunities, influence and shape the product roadmap and prioritization, build safety products, and measure the impact on our community of users and developers. In doing so, we keep Roblox safe, civil, and inclusive, and we foster positive relationships between people around the world. Why Safety Foundation? Safety Foundation is the infrastructure backbone that powers safety across Roblox. Every piece of content reviewed, every moderation action taken, every safety workflow running anywhere on the platform flows through systems built by this team. We are the platform that other safety teams build on — and righ

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a member of the Roblox Security Governance, Risk, and Compliance (GRC) team, you will play a key role in supporting the Security team’s mission. The GRC team is at the heart of Roblox's security organization — empowering every builder to make risk-informed decisions by establishing a portfolio of governing policies and standards, a repeatable and scalable method of assessing and quantifying risk, and a formal oversight process for GRC capabilities across Roblox. Our program takes a balanced, "right-sized" approach to security governance — combining qualitative and quantitative risk management methodologies, including Factor Analysis of Information Risk (FAIR), to assess and prioritize the security risks that matter most to Roblox. GRC partners closely with Engineering, Legal, Finance, and leadership — including providing regular reporting to the Board of Directors and the Audit & Compliance Committee — to ensure that security risk is visible, well-understood, and actioned appropriately. The team is in an exciting phase of growth and innovation. We are using engineering to drive automation across risk management, policy lifecycle management, supply chain risk, AI risk, and controls pr

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Video Team is responsible for adaptive video playback and rendering, screen recording, camera capture, live video, video ads, video transcoding, and moderation. We develop on mobile, desktops, consoles, web, and our backend microservices platform. This is a hands-on role focused on Android with the opportunity to work across all the areas. This role is not a video codec research or implementation position; we only use industry-standard codecs. You Will: Design, develop, use AI/LLMs, optimize, and debug video capture, encoding, playback, and rendering focused on the Android platform using NDK APIs like Vulkan and AMediaCodec. Innovate, architect, and implement our vision for video in a 3D immersive environment. Have the opportunity to work across our platforms (desktop, mobile, and consoles). Have the opportunity to work on our backend microservices Collaborate with different teams all across Roblox to develop new uses of video. Be guided to create state of the art video tech for gaming industry You Are: An experienced engineer with 8+ years of designing, developing, and debugging complex C++ applications running on Android. An expert with the wide variety of Android devices from junk to

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. We are seeking a senior software engineer to join our new Data Intake team. Our team owns the tooling that sources and processes the training data that Roblox’s future foundation models are built on. As an engineer on the team, you’ll build out a new service that can obtain diverse datasets from a wide variety of external sources, process them into consistent formats, and store them in a reliable and easily accessible location for our models to leverage. You’ll collaborate closely with teammates across the company in data labeling and machine learning to ensure we deliver the datasets our customers need. This role offers the chance to be a founding team member and help define both the technical direction and the long-term shape of the product area from the ground up. This role is a great fit for you if you enjoy building and iterating quickly on new internal product offerings, are proficient in designing and scaling robust API integrations and data infrastructure, and have a zeal for developing inspiring, easily maintainable, and reusable code. Join our team and make a significant impact at Roblox. You Will: Architect and deliver a high-performance analytics environment that serves th

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Engineering Acceleration team at Roblox provides a golden path of intuitive tools and services helping every engineer at the company build, test, and ship world-class software. As a Service Management Senior Software Engineer, your responsibilities will include designing and constructing unified user-facing interfaces, engineering AI-powered developer tools, and assisting engineers in overseeing all changes to their services.. If you are customer-focused and looking for an environment to challenge you, you'll be right at home within our experienced and expanding Engineering team. You Will: Partner with our internal Engineering teams to gather requirements and develop our service management platform that fulfills the critical user journeys Create, influence, and improve the overall development and implementation of front and back-end applications that manage thousands of change rollouts everyday Collaborate with stakeholders and fellow engineering teams to come up with cross functional architectural designs tho be optimal for multiple years into the future Develop, mentor, and share best practices with our engineering teams to improve automation and efficiency Work closely with managers

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Why Data Science And Engineering The Data Science & Engineering organization's mission is to increase our speed, frequency, and acumen in making decisions at scale by instilling a data-influenced approach to building products. We cover a wide area of the data spectrum, including analytical data engineering, product analytics, experimentation, causal inference, statistical modeling, and machine learning. Aligned and partnering with product verticals, we use this extensive tool belt to discover new opportunities and unmet use cases, influence and shape the product roadmap and prioritization, build data products, and measure impact on our community of players and developers. In Data Science & Engineering, you will build the macroeconomic models, simulation frameworks, and policy mechanics that scale Roblox’s virtual economy. By analyzing Robux currency dynamics, global pricing strategies, and developer exchange policies, your work will directly inform strategic decision-making, financial policy, and executive roadmaps on our road to connecting one billion users. You will: Develop, build, and refine macroeconomic models to forecast and monitor Robux money supply, velocity, inflati

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. About Roblox Live Roblox Live creates the moments that bring Roblox together . We turn music, entertainment, culture, and the creativity of our community into new ways to play and connect. From major platform celebrations to live performances and breakout creator moments, we give players something to show up for, experience with friends, and come back to. We’re a small, fast-moving team with the ambition to shape the future of live experiences on Roblox . We bring ideas to life with creators and partners, build the technology that makes them possible, and turn what works into tools that let the creator community take it further. The Role We’re looking for a Senior Program Manager to turn our slate of live experiences into a coordinated program. You will own the calendar, cross-team dependencies, budget ask, risk register, executive communications, and post-event playbooks. You will help shape new programs early, bringing ideas on formats and audience hooks, then build the plan that takes them through launch and learning. This is a senior individual contributor role for someone who can turn ambiguity into a plan and lead across teams through trust and judgment. You’ll work closely with

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Engineering Acceleration team at Roblox provides a golden path of intuitive tools and services helping every engineer at the company build, test, and ship world-class software. As a Service Management Senior Software Engineer, your responsibilities will include designing and constructing unified user-facing interfaces, engineering AI-powered developer tools, and assisting engineers in overseeing all changes to their services.. If you are customer-focused and looking for an environment to challenge you, you'll be right at home within our experienced and expanding Engineering team. You Will: Partner with our internal Engineering teams to gather requirements and develop our service management platform that fulfills the critical user journeys Create, influence, and improve the overall development and implementation of front and back-end applications that manage thousands of change rollouts everyday Collaborate with stakeholders and fellow engineering teams to come up with cross functional architectural designs tho be optimal for multiple years into the future Develop, mentor, and share best practices with our engineering teams to improve automation and efficiency Work closely with managers