Senior Technical Support Representative in San Mateo

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The User Life Cycle team owns how people discover Roblox, become active, and stay engaged over time. Growth and Marketing are central to that journey, and the quality of our data determines how well we can invest: which channels bring in people who stay, which campaigns actually move the needle, and where people drop out of the funnel. As a Senior Data Engineer embedded in Growth Org, you will build the data foundation behind our marketing measurement and growth flywheel. That includes the pipelines and models that power Marketing Mix Modeling (MMM), multi-touch and incrementality-based attribution, and end-to-end funnel analytics from first touch to long-term retention. You will work side by side with Marketing, Data Science and Product, and you will report directly to the Engineering Director. You Will: Design, build and operate reliable batch and streaming pipelines that unify paid, owned and organic marketing data (spend, impressions, installs, sessions, conversions) with in-platform user behavior. Own the data foundation for MMM: build well-documented, versioned, analysis-ready datasets and backfills that Data Science can use to train, refresh and validate models on a regular cadence.

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Discovery UX team works closely with various product and engineering teams across Roblox to both improve the user journey from landing on the Roblox homepage to entering an experience, as well as allow developers to connect with the right audience. We primarily work on Home, Search, Charts and the Experience Details pages, for both the Roblox website and app. As a Senior Frontend Software Engineer, you will craft robust, extensible systems for high-traffic surfaces including the Roblox homepage. You will drive solutions using React and other technologies, helping us to build components quickly and efficiently across devices. If you have a deep understanding of frontend technologies and a passion for refining client-server interaction, you will be right at home with us! This role reports to the Engineering Manager on the Discovery UX team. You Will: Design, build and ship features to improve the user journey for millions of users Work with Engineering, Product, Design and Data partners to match developers with the right audience Architect universal solutions for delivering features across a range of platforms and devices Drive UX improvements through data-driven decisions and A/B testing

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. WHY DATA SCIENCE & ANALYTICS? The Data Science & Analytics organization's mission is to increase our speed, frequency and acumen of making decisions at scale by instilling a data-influenced approach to building products. We cover a wide area of the data spectrum including analytical data engineering, product analytics, experimentation, causal inference, statistical modeling and machine learning. Aligned and partnering with product verticals, we use this extensive tool belt to discover new opportunities and unmet use cases, influence and shape the product roadmap and prioritization, build data products and measure impact on our community of players and developers. WHY ENGINE INFRA? Engine Infra team is responsible for the game-server fleet that simulates live experiences — making it efficient, observable, and reliable on Roblox edge infrastructure and regional cloud capacity, from multiplexing and ARM bursting through telemetry, resource allocation, and edge latency. You Will: Define Metrics — Own Engine Infra metrics, telemetry logging, and validation for the RCC fleet and edge compute. Establish KPIs for game-server efficiency, reliability, and player experience — including C

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Safety and Civility is Roblox's #1 priority, and our mission is to protect our global community. As a Senior Software Engineer on the Asset Safety team, you will serve as a hands-on technical leader building resilient, highly scalable systems to ensure millions of daily user-generated assets remain safe and civil. You will tackle complex engineering challenges across diverse modalities—including 3D content, code, images, and video—operating at platform-wide scale across billions of engagement hours while maintaining efficient, low-frequency high-throughput processing. You will: Architect, build, and optimize end-to-end ML-based safety moderation systems to detect and mitigate problematic content using scalable distributed architectures and event-driven, asynchronous workflows. Deliver production-grade, AI-driven safety products end-to-end in a dynamic environment, driving execution from initial ideation to deployment while aligning key cross-functional stakeholders. Drive technical roadmap decisions, implement robust observability and reliability practices, integrate strict security and compliance standards, and enforce rigorous testing and CI/CD pipelines while mentoring engineering team m

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The App Test team builds the test automation platform that enables Roblox engineers to deliver reliable, high-quality experiences across the Roblox Universal App. Our systems span test frameworks, execution and orchestration, device-farm infrastructure, debugging tools, dashboards, and the supporting infra that power end-to-end testing across mobile, desktop, console, and VR. As a Senior Software Engineer on the App Test team, you will design, build, and scale tools and services that power the test automation lifecycle. You will work on foundational systems that enable engineers to author, select, execute, debug, maintain, and triage tests efficiently, while helping evolve our platform toward an AI-native testing experience. You will have the opportunity to solve complex engineering problems across distributed systems, cross-platform automation, developer tooling, and AI orchestration. Your work will help teams identify regressions earlier, improve release confidence, and deliver software faster without compromising quality. You will: Build and scale test automation infrastructure: Design, implement, and evolve the frameworks, runners, orchestration services, device-farm integrations,

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The App Test team builds the test automation platform that enables Roblox engineers to deliver reliable, high-quality experiences across the Roblox Universal App. Our systems span test frameworks, execution and orchestration, device-farm infrastructure, debugging tools, dashboards, and the supporting infra that power end-to-end testing across mobile, desktop, console, and VR. As a Senior Software Engineer on the App Test team, you will design, build, and scale tools and services that power the test automation lifecycle. You will work on foundational systems that enable engineers to author, select, execute, debug, maintain, and triage tests efficiently, while helping evolve our platform toward an AI-native testing experience. You will have the opportunity to solve complex engineering problems across distributed systems, cross-platform automation, developer tooling, and AI orchestration. Your work will help teams identify regressions earlier, improve release confidence, and deliver software faster without compromising quality. You will: Build and scale test automation infrastructure: Design, implement, and evolve the frameworks, runners, orchestration services, device-farm integrations,

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As the Senior Product Manager for this group, you are the product owner for developer earnings supporting all creators in managing earnings from their game and re-investing those earnings in their growth. You drive innovation in ways in which creators can maximize their earnings by making it easy and safe to manage their earnings and spend on the platform. You lead the strategy and execution for helping our run their businesses better while making sure our users have the best experience on the platform. You drive automation for creators that results in outcomes that are accretive for the developer, the user and the platform. You help businesses on Roblox manage their payouts to their collaborators and members. If you are an entrepreneurial product leader, who doesn’t hesitate to propose bold ideas and put them into action, you’ll be a great fit. This role based in San Mateo, CA reports to the Director, Virtual Economy Monetization and Platforms. You Will: You will drive the product strategy and vision for an innovative developer monetization platform on Roblox, leading the industry in defining ways in which users and developers can find value on this platform. Have full re

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. We are seeking an experienced Senior Software Engineer with a deep background in 3D computer graphics and engine development to join the ML Data Pod within the Foundation AI team. In this role, you will build the foundational infrastructure that powers our next-generation AI capabilities. As the AI landscape rapidly shifts toward spatial and 3D generation, high-quality data has become the ultimate bottleneck. You will be instrumental in solving this challenge by unlocking the Roblox engine as a massive, scalable platform for synthetic data generation. This is a unique opportunity to bridge the gap between cutting-edge AI research and low-level engine architecture. You will be navigating unmapped territory—shaping how we represent and structure complex 3D data (such as meshes, materials, lighting, and scene graphs) to effectively train state-of-the-art 3DGen models. Ultimately, the synthetic pipelines you architect will directly fuel the frontier AI models that will define the future of immersive 3D content creation for millions of creators worldwide. Responsibilities Synthetic Data Generation: Spearhead initiatives to leverage the Roblox engine to procedurally generate the massive, hi

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Traffic Proxy Services team powers the front line of Roblox — operating the global edge network and high-performance Layer 7 proxies that handle billions of web and API requests daily while defending the platform against large-scale automated attacks. In this role, you'll help pioneer the next generation of our edge infrastructure: replacing legacy proxy configurations with programmable, memory-safe Rust services running on Kubernetes, and building intelligent, automated defense systems. Working alongside principal engineers and key partners across Security, Reliability, and Platform teams, you'll tackle high-stakes systems challenges where efficiency, scale, and uptime are critical. You Are: An experienced systems engineer with 7+ years building and operating backend or infrastructure software, including time owning a tier-0 service in production. Fluent in a systems language. Rust strongly preferred; strong Go experience with the appetite to work in Rust is welcome. Deeply comfortable with networking fundamentals: TCP, TLS, HTTP/1.1 and HTTP/2, QUIC and the internals of at least one production L7 proxy (HAProxy, Envoy, NGINX, Pingora or similar). Able to troubleshoot a live netw

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. WHY SAFETY? At Roblox, we strive to connect a billion people with optimism and civility, and the Safety organization’s mission is to become the leader in civil immersive online communities. We systematically detect, remove, and prevent problematic accounts, content and behavior, and we make Roblox accounts secure and free from compromise. We cover a broad area of the tech spectrum, including machine learning, classifiers for 3

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Compensation Programs Senior Analyst, you will focus on running the cyclical compensation cycles, identifying opportunities for automation and process improvements, and re-engineering of our compensation programs and systems. You will be the go-to expert for data analysis and delivering actionable insights to senior leadership. Your role will involve driving operational and organizational optimizations. If you're passionate about working with data, developing innovative models, and diving deep into compensation strategies, this position is for you. This role will report to the Director of Compensation Programs, Operations and Systems. This role is hybrid and located in San Mateo, California. You Will: Be responsible for development, design, planning and project management of compensation programs, policies and processes. Lead the development and implementation of global compensation programs, particularly bi-annual compensation review cycles Work closely with cross functional teams in identifying processes, programs or capabilities that could benefit from automation, process enhancements or re-engineering to optimize performance and future growth opportunities Implement compensat

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox’s database team develops the next-generation, multi-tenant database platform that elastically scales and underpins every online data workload at Roblox. As a senior engineer on the database team, you will shape the architecture, build and launch critical database capabilities that keep our services fast, reliable and efficient at global scale. You will report to the Technical Director for Storage. You will: Design and implement new engine features —indexing, storage formats, WAL and replication protocols, sharding, and query-planner enhancements—that push latency, throughput, and availability boundaries. Evolve the control plane to deliver elastic scaling, autonomous healing, and zero-downtime schema or tenant moves across global regions. Profile and optimize critical code paths using kernel-level tracing and advanced performance tooling; drive systematic tail-latency reductions. Establish engineering best practices by leading design reviews, performance benchmarks, failure drills, and post-incident retrospectives. Automate everything : develop frameworks for testing, CI/CD, rollout safety, observability, and autoscaling so that the platform operates hands-off at sc

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Job Description The Geometry Scalability team builds the systems that power both Avatars and Environments across Roblox. Our mission is to enable millions of developers to build large, high-fidelity worlds and multiplayer experiences that still run smoothly on phones and low-end devices. We’re the team that lets Roblox experiences evolve from simple platformers into massively multiplayer, open-world, AAA-quality games. This is a CEO-level priority: how Roblox “ages up” from kids’ games to experiences everyone wants to play, by making higher-fidelity avatars and environments performant at platform scale. You Will: Design and ship 3D engine systems for avatar and environment geometry, including mesh processing, level of detail, transcoding, streaming, runtime loading, and related performance systems. Partner closely with other teams (Rendering, Avatar, Studio) and external developers so that the features you build are directly usable to create amazing experiences. Profile and improve the performance of our game engine across a wide range of devices, with particular attention to mobile. Lead by example: drive projects end-to-end, mentor other engineers, and help set a high bar for technical qu

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. About the role We build the isolation layers that contain untrusted and semi-trusted code. You will design, build, and harden process sandboxes across one or more of Linux, macOS, and Windows, the last line of defense when something inside goes wrong. This is a deep systems role for someone who thinks in terms of attack surface, threat models, and the exact boundary between trusted and untrusted. You Will: Design and implement sandboxes using platform primitives: nsjail, seccomp-bpf, namespaces, cgroups, and Landlock on Linux; the Seatbelt (sandbox_init / SBPL) and related mechanisms on macOS; AppContainer, job objects, restricted tokens, and integrity levels on Windows. Define and lock down every communication path in and out of the sandbox: syscalls, IPC, shared memory, file descriptors, sockets, brokers, and minimize what each one exposes. Enumerate and reduce attack surface: kernel syscall surface, broker interfaces, device access, and side channels. Assume the code inside is hostile. Make deliberate engineering tradeoffs between isolation strength, performance, compatibility, and maintainability, and document the reasoning. Write threat models, review designs, and respond to sandbox es

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Job Description The Geometry Scalability team builds the systems that power both Avatars and Environments across Roblox. Our mission is to enable millions of developers to build large, high-fidelity worlds and multiplayer experiences that still run smoothly on phones and low-end devices. We’re the team that lets Roblox experiences evolve from simple platformers into massively multiplayer, open-world, AAA-quality games. This is a CEO-level priority: how Roblox “ages up” from kids’ games to experiences everyone wants to play, by making higher-fidelity avatars and environments performant at platform scale. You Will: Design and ship 3D engine systems for avatar and environment geometry, including mesh processing, level of detail, transcoding, streaming, runtime loading, and related performance systems. Partner closely with other teams (Rendering, Avatar, Studio) and external developers so that the features you build are directly usable to create amazing experiences. Profile and improve the performance of our game engine across a wide range of devices, with particular attention to mobile. Lead by example: drive projects end-to-end, mentor other engineers, and help set a high bar for technical qu