Senior Technical Support Representative Jobs

The Senior Engagement Manager is a trusted advisor within the Forward Deployed Engineering (FDE) organisation. You are responsible for the end to end GTM of the FDE and Training organisations, working closely with account teams and customers. You will independently scope complex engagements with multiple workstreams spanning data and AI which will deliver outcomes for our largest customers. The impact you will have: Strategic Leadership: Independently scope and lead large, complex initiatives with multiple workstreams and diverse stakeholders. Advanced Selling: Drive the full-cycle sales of standard and customized Professional Services & Training (PS&T) programs, pulling in best practices for Centers of Excellence (CoEs) and migrations. Account Growth: Identify and pursue upsell and cross-sell opportunities within existing customers to meet or exceed revenue targets. Cross-Functional Alignment: Partner with Sales and GTM teams to prioritize regional PS&T targets aligned with growth goals. Customer Sentiment: Proactively monitor customer sentiment and take corrective actions or escalate to ensure high satisfaction. What we look for: 7-10 years running a Professional Services line of business. 10+ years in senior customer-facing roles with a mix of influencing and execution. Deep understanding of PS&T offerings, including Partner funding programs (Microsoft, AWS, Google). Strong knowledge of Databricks architecture, competitors, and migration benefits. Proven track record of managing large-scale program plans and service delivery. Ability to travel up to 25-50% as required. About Databricks Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe

What is Box? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. Why Box needs you: The Content Creation team owns Notes and Canvas products of Box's platform. The functionality that this team builds is used by our largest cohorts of users (versus just admin users). They are the only true real-time service at Box, using web sockets to deliver a real-time editing product. It's a complex problem space that we are experts in, and it's a great team to join if you want to contribute to creating one of the most vital Box products. The team is mostly developing Front-End with React.js, for Back-End tasks they use mostly Node.js. Responsibilities: Develop high-quality, scalable, and responsive software using modern technologies. Write clean, efficient, and maintainable code using industry best practices. Partner with cross

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. We are looking for a strong Senior Software Engineer in Test (SET) to build scalable automation frameworks for multi-language SDKs, Model Context Protocol (MCP), and AI-powered workflows. The role focuses on SDK testing, MCP protocol validation, prompt automation, and developer productivity tools. Strong programming and framework development skills are essential; UI and API automation are secondary. Key Responsibilities Design and develop reusable automation frameworks for SDKs across multiple languages, including TypeScript/JavaScript, Python, Java, and Go. Automate SDK functionality, compatibility, error handling, integration, and release validation. Build and maintain MCP test frameworks to validate clients, servers, tools, resources, prompts, transports, and protocol interactions. Develop automated tests for prompts, AI workflows, tool calling, structured outputs, and LLM response quality. Develop and maintain automated test coverage for XAA, validating functionality, integrations, error handling, and reliability across supported workflows. Build reusable test utilities, mocks, test harnesses, and developer productivity tools. Integrate automated tests into CI/CD pipelines and troubleshoot flaky tests, failures, and infrastructure issues. Leverage GitHub Copilot, Claude Code, and other GenAI tools for test generation, debugging, and framework development. Collaborate with developers, architects, and platform teams to improve quality, reliability, and re

About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. How we work High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. What we offer Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a

About Ema Ema builds AI Employees for HR, IT and Finance. Our AI Employees take on the busy work across the employee experience, from recruiting, onboarding and benefits to IT support, invoice processing and payroll, so people can spend their time on work that needs them. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Creaegis, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production. We ship real systems that run real business processes at scale. Ema builds AI agents that act on sensitive enterprise data and systems. You’ll make sure the agents, and the platform they run on, are secure by design. You’ll build security controls for autonomous agents operating across multi-tenant enterprise environments, including cloud, on-prem and air-gapped deployments. You’ll solve zero-trust problems where the code isn’t static logic but non-deterministic models making live API calls against sensitive customer data. Our agents orchestrate 100+ LLMs, call third-party tools through MCP, execute code in sandboxes and drive headless browsers, and each of those is an attack surface you’ll help define. Role Overview What you’ll own AI and agent security Threat model new AI agent features before launch: direct and indirect prompt injection, jailbreaks, data exfiltration through agent outputs, and over-privileged tool use Design guardrails for agentic workflows: least-privilege tool and connector scopes, human-in-the-loop approvals for high-risk actions, and output filtering Enforce tenant and data isolation across retrieval (RAG), context stores, and model calls, so no customer’s data leaks into another’s context Secur

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members globally and rapidly growing Over $300 million raised in funding 3,000 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE ROLE: As a Senior Analyst - Credit Products you’ll work closely with Tide’s credit product teams to shape credit product and risk decision making. This role will suit an individual that can operate with a high degree of independence and has hands-on experience of proactively taking initiative to uncover insights from data. As a key member of our team, your role will go beyond merely generating reports; you will be expected to extract meaningful insights from data, enabling informed decision-making that drives our lending strategy. If you have a keen ability to decipher complex credit focused data sets and transform them into actionable insights that guide our decision making, we encourage you to apply

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. About the Company DoorDash, Deliveroo, and Wolt are one global team building the future of local commerce. Our products power millions of interactions between consumers, merchants, and couriers every day, in cities around the world. Together, we’re combining global scale with deep local understanding to deliver what’s next. In this role, you may collaborate with teammates, systems, and leaders across all three brands. About the Team This role sits within the Global Internal Communications team, a high-impact group focused on engaging and connecting with DoorDash, Deliveroo and Wolt’s most important audience: our employees. This role will specifically support the International business (Deliveroo and Wolt) in Europe and the Middle East (EMEA). We are responsible for leading employee communications centred around our company-wide strategy, business goals, and financial results to ensure employees understand the company’s near- and long-term vision. This team works cross-functionally with key business stakeholders, touching every corner of the organisation. About the Role Reporting to the Senior Manager, International Internal Communications, you will provide support across the Deliveroo and Wolt businesses including being the key internal comms point of contac

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Team You will join our global Web3 growth and ecosystem team and support the global growth and ecosystem development of broader Web3 initiatives. This is a global role working closely with cross-functional teams across multiple markets and regions to identify opportunities. Responsibilities will be carried out in accordance with applicable laws, regulations, and company policies. Role Overview This is a global Web3 growth and ecosystem role, based in Hong Kong and operating across markets. We are looking for a globally minded operations professional who is deeply involved in the on-chain ecosystem, understands diverse on-chain user communities, and can independently plan and execute campaigns across regions. You will work around X Layer and OKX Wallet to connect ecosystem projects, communities, and users worldwide; bring high-quality applications to real users; and turn campaign participation into sustained on-chain usage and ecosystem growth. This focuses respectively on public blockchain ecosystem partnerships and operations and global Wallet user growth and campaig

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role Help us build the next generation of authentication services at GitLab. As a Senior Backend Engineer on the Authentication team, you'll build authentication features across the Rails monolith and GATE. GATE is our new service for issuing and validating tokens and managing identities, designed to support every GitLab deployment model. You'll expand authentication mechanisms, including support for identities used by artificial intelligence (AI) agents. You'll also help keep GitLab and its customers secure by building access management tooling and addressing vulnerabilities reported through our HackerOne pro

Purpose: The Senior Accountant overseas and coordinates all aspects of financial operations within the company, including financial reporting, regulatory compliance, and guiding his/her subordinates to achieve Finance goals. Responsibilities: Preparation of Financial Reports FS Sched Variance Analysis Check/Review task/reports of subordinates Check of Vouchers and corresponding attachments Reports & FS Schedules Filing to Government agencies New Joiner Finance Orientation Opening of BDO payroll account AR IC Recon AR schedule Fixed Assets Monthly Depreciation FA schedule FA for disposal - monitoring General Accounting Liquidation of CA Filing of quarterly Income Tax Return Bank Recon Skills and Qualifications: Graduate of Bachelor's Degree in Accountancy With at least three (3) years of experience in a leadership role With five (5) or more years of experience in General Accounting With hands-on experience in Accounts Receivable (AR) and Accounts Payable (AP) processes Knowledgeable in Taxation, including tax compliance, filing, and reporting requirements Experienced in preparing Financial Reports and Financial Statements in accordance with accounting standards CPA License is an advantage Good Communication Skills Proficiency in Microsoft Office (e.g. Word, Excel, Outlook)

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are hiring a Senior Software Engineer across our Identity, Data Security and Trust organization. These teams builds the security backbone of Snowflake — enabling customers to confidently bring their most sensitive data and workloads to the Data Cloud, empowering every Snowflake engineer to deliver the most secure platform at scale, and giving customers the tools to monitor, achieve, and maintain a strong security, governance, privacy, and compliance posture. As the agentic era accelerates, these teams are at the forefront of building AI-native security capabilities that protect the world's data. AS A SENIOR SOFTWARE ENGINEER AT SNOWFLAKE, YOU WILL: Design and implement critical AI security capabilities — including controlled, audited agent workflows, MCP server and client security, agent identity frameworks, and admin guardrails — that form the foundation for secure agentic enterprise adoption Build and evolve foundational identity and access management systems, including authentication protocols, SSO integrations, multi-factor authentication, OAuth/OIDC, SAML, SCIM, and fine-grained RBAC that scales to millions of objects and users Design and develop core security infrastructure spanning secret management, key management, service identity, and end-to-end encryption acro

The Datadog Security design team (K9 Design, as we lovingly call it) is hiring a senior product design manager to lead design across our security products. This is a chance to shape an industry-leading experience for a new kind of Datadog user: security practitioners who need to catch threats where they start, stop them when they land, and shut down exposures before they turn into something worse. You'll lead a team of designers at various stages of their careers across cloud, code and data security, turning an overwhelming amount of signal into something a security team can act on. The goal: build the security product people want to spend their day in. You'll own the design, push for excellence, and partner closely with Product and Engineering leadership to get there. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What you’ll do Lead design direction across your team's products, and hold the bar for design excellence end to end: interactions, visual detail, consistency and cohesion. You're in the work. Run critiques, give direct and useful feedback, and push the team toward bolder, more opinionated solutions rather than safe ones. Coach and grow designers across our Paris, Madrid and New York offices, helping each of them do the best work of their careers. Help define a security design system built on top of Datadog's existing components, with the security practitioner's workflows in mind. Partner with Product and Engineering leaders to evolve cross-platform thinking, shape roadmaps, and to set how the three disciplines work together day to day. Take accountability for the product and business outcomes your team's design work influences. Bring AI fluency to how your team works, from how design gets explored and validated to how it gets shipped. Who you are 10+ years i

Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing. The Opportunity at Altana About the Team Logistics Service Providers (LSPs) sit at the center of global trade. Freight forwarders, customs brokers, carriers, and 3PLs touch millions of shipments and connect shippers, suppliers, and governments. The LSP Platform team builds the products that enable keeping up with the rapid pace of government regulation, and modernizing the business processes by engaging in Altana's network. With these tools, LSPs can run a fully agentic, collaborative and cutting edge customs process covering everything needed to screen and clear shipments faster, protect their customers from risk and delays, and offer new trade intelligence services to the shippers they serve. About the Role As Senior Product Manager for the LSP Platform, you'll own the roadmap for one of Altana's most strategic product areas. You'll work directly with some of the world's largest logistics companies to understand how goods move, where compliance and risk create friction, and how Altana can remove it. Your job is to embed Altana into the daily workflows of LSPs so it works as a native capability. You'll also turn LSPs into multipliers for the Altana network. You'll partner with engineering, design, data science, and our go-to-market teams to ship features that make a measurable difference for customers. You'll be accountable for adoption, usage, and customer outcomes. You Will Define the roadmap for Altana's LSP products, balancing near-term customer commitments with long-term platform bets. Build a deep understanding of LSP business models, operations, and customer relationships across forwarding, brokerage, and carriage, and turn that into clear product priorities. Set success metrics tied to customer impact, such as fewer holds and detentions, faster clearance, lower com

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam. The mission of Plaid's Product Security Team is “Improve our customer’s trust by assuring secure development and delivery of products and services, minimizing risk to the ecosystem, and preventing security incidents." Plaid's Product Security team helps engineering teams build secure products and continuously identify and reduce security risks. Our work spans security architecture and design, application security, vulnerability management, supply chain security, and security automation. We work directly with product and engineering teams to identify risks early, influence secure architecture, and define security requirements. We build and leverage automated security capabilities to expand testing coverage, validate fixes, and reduce recurring vulnerabilities. As AI accelerates software development, our goal is to help Plaid maintain strong security without relying on manual reviews for every change. This role is perfect for you if: You enjoy understanding complex products and systems and finding security risks that are not immediately obvious. You have strong application security fundamentals and are comfortable working directly with code and architecture. You enjoy working closel

Become a part of our caring community Humana Gold Plus Integrated is seeking a Senior Care Coordinator to evaluate member's needs and requirements to achieve and maintain an optimal wellness state by guiding members/families toward resources appropriate for their care and wellbeing. The Senior Care Coordinator work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The Senior Care Coordinator (SCC) will provide support to their manager by precepting, coaching, and mentoring team members. The SCC will assist in providing guidance, support, and development of processes utilized by the team as well as create supports and maintain a positive work environment. They will provide field work support to the team as needed and will monitor field work visits completed by team members. They will escalate issues to their manager as needed and support team management as requested. The Senior Care Coordinator Primary Roles & Responsibilities include: Provides coverage for Care Coordinator (CC) 1 and 2 and be able to document in the clinical system. Mentors and supports the team, as well as training initiatives. Provides daily reports to the Care Coordinators regarding outstanding cases and will review daily compliance dashboards. Supports audit initiatives and support any internal and external auditing processes for the team. Completes field work support and review reports. Supports new hire onboarding including but not limited to precepting and case audits. Coordinates services, monitors, and evaluates the case management plan against the member's personal goals. Ensures the patient is progressing towards desired outcomes by continuously monitoring patient care through use of assessment, data, conversatio