Senior Technical Support Representative Jobs

At Rockstar Games, we create world-class entertainment experiences. Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. Rockstar is on the lookout for a passionate Senior Threat Intelligence Analyst to join our growing Game Security team. This role will be responsible for identifying and analyzing potential threats to Rockstar’s Live Service titles as well as the organization at large. The successful candidate will have a strong understanding of intelligence and investigations principles, excellent analytical skills, and the ability to stay ahead of emerging threats. This is a full-time, permanent and in-office position based in Rockstar’s unique game development studio in the heart of Dundee, Scotland. WHAT WE DO The Rockstar Game Security team is responsible for protecting our players, employees, and intellectual property. We support all Rockstar titles from malicious actors and insider threats. We work closely with other teams to enforce, support, and improve security solutions. RESPONSIBILITIES Identify and prevent fraudulent or malicious behavior using open-source intelligence (OSINT), internal tools, and investigative methods. Own complex investigations, including data collection, analysis, and synthesis from multiple systems. Maintain intelligence on relevant subjects and emerging threats. Ensure consistent, high-quality investigative reporting and intelligence outputs. Support response efforts for security incidents and escalations as needed. Drive process improvements, including automation and tooling to scale investigative workflows. Develop and maintain reporting to measure program effectiveness and inform decision-mak

At Rockstar Games, we create world-class entertainment experiences. Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. Rockstar is on the lookout for a passionate Senior Threat Intelligence Analyst to join our growing Game Security team. This role will be responsible for identifying and analyzing potential threats to Rockstar’s Live Service titles as well as the organization at large. The successful candidate will have a strong understanding of intelligence and investigations principles, excellent analytical skills, and the ability to stay ahead of emerging threats. This is a full-time, in-office position based out of Rockstar’s unique game development studio in Oakville, ON. WHAT WE DO The Rockstar Game Security team is responsible for protecting our players, employees, and intellectual property. We support all Rockstar titles from malicious actors and insider threats. We work closely with other teams to enforce, support, and improve security solutions. RESPONSIBILITIES Identify and prevent fraudulent or malicious behavior using open-source intelligence (OSINT), internal tools, and investigative methods. Own complex investigations, including data collection, analysis, and synthesis from multiple systems. Maintain intelligence on relevant subjects and emerging threats. Ensure consistent, high-quality investigative reporting and intelligence outputs. Support response efforts for security incidents and escalations as needed. Drive process improvements, including automation and tooling to scale investigative workflows. Develop and maintain reporting to measure program effectiveness and inform decision-making. Stay cur

At Rockstar Games, we create world-class entertainment experiences. Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. Rockstar is on the lookout for a passionate Senior Threat Intelligence Analyst to join our growing Game Security team. This role will be responsible for identifying and analyzing potential threats to Rockstar’s Live Service titles as well as the organization at large. The successful candidate will have a strong understanding of intelligence and investigations principles, excellent analytical skills, and the ability to stay ahead of emerging threats. This is a full-time, in-office position based out of Rockstar’s new state-of-the-art game development studio in Carlsbad, CA. WHAT WE DO The Rockstar Game Security team is responsible for protecting our players, employees, and intellectual property. We support all Rockstar titles from malicious actors and insider threats. We work closely with other teams to enforce, support, and improve security solutions. RESPONSIBILITIES Identify and prevent fraudulent or malicious behavior using open-source intelligence (OSINT), internal tools, and investigative methods. Own complex investigations, including data collection, analysis, and synthesis from multiple systems. Maintain intelligence on relevant subjects and emerging threats. Ensure consistent, high-quality investigative reporting and intelligence outputs. Support response efforts for security incidents and escalations as needed. Drive process improvements, including automation and tooling to scale investigative workflows. Develop and maintain reporting to measure program effectiveness and inform decision-making. &n

At Rockstar Games, we create world-class entertainment experiences. Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. Rockstar is on the lookout for a passionate Senior Threat Intelligence Analyst to join our growing Game Security team. This role will be responsible for identifying and analyzing potential threats to Rockstar’s Live Service titles as well as the organization at large. The successful candidate will have a strong understanding of intelligence and investigations principles, excellent analytical skills, and the ability to stay ahead of emerging threats. This is a full-time, in-office position based out of Rockstar’s game development studio in Andover, MA. WHAT WE DO The Rockstar Game Security team is responsible for protecting our players, employees, and intellectual property. We support all Rockstar titles from malicious actors and insider threats. We work closely with other teams to enforce, support, and improve security solutions. RESPONSIBILITIES Identify and prevent fraudulent or malicious behavior using open-source intelligence (OSINT), internal tools, and investigative methods. Own complex investigations, including data collection, analysis, and synthesis from multiple systems. Maintain intelligence on relevant subjects and emerging threats. Ensure consistent, high-quality investigative reporting and intelligence outputs. Support response efforts for security incidents and escalations as needed. Drive process improvements, including automation and tooling to scale investigative workflows. Develop and maintain reporting to measure program effectiveness and inform decision-making. Stay current on

At Rockstar Games, we create world-class entertainment experiences. Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. Rockstar is on the lookout for a passionate Senior Threat Intelligence Analyst to join our growing Game Security team. This role will be responsible for identifying and analyzing potential threats to Rockstar’s Live Service titles as well as the organization at large. The successful candidate will have a strong understanding of intelligence and investigations principles, excellent analytical skills, and the ability to stay ahead of emerging threats. This is a full-time, in-office position based out of Rockstar’s NYC headquarters in Downtown Manhattan. WHAT WE DO The Rockstar Game Security team is responsible for protecting our players, employees, and intellectual property. We support all Rockstar titles from malicious actors and insider threats. We work closely with other teams to enforce, support, and improve security solutions. RESPONSIBILITIES Identify and prevent fraudulent or malicious behavior using open-source intelligence (OSINT), internal tools, and investigative methods. Own complex investigations, including data collection, analysis, and synthesis from multiple systems. Maintain intelligence on relevant subjects and emerging threats. Ensure consistent, high-quality investigative reporting and intelligence outputs. Support response efforts for security incidents and escalations as needed. Drive process improvements, including automation and tooling to scale investigative workflows. Develop and maintain reporting to measure program effectiveness and inform decision-making. Stay curren

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Coinbase is building prediction markets as part of the Everything Exchange, letting millions of users trade on the outcomes of real-world events across sports, politics, crypto, and culture. As a Senior Software Engineer on the Prediction Markets team , you'll design and own the core backend systems that power the full market lifecycle: market creation and discovery, real-time market data, best-in-class trading and order management, oracle-driven market resolution, and settlement, payouts, and fund movement. It's a rare chance to build market infrastructure from the ground up, with the ownership of a startup and the reach of Coinbase. What you’ll do: Own backend services end to end for prediction markets, from market creation and discovery through trading, oracle resolution, settlement, and payout. Design low-latency, high-throughput systems for a real-time financial product used by millions of people. Drive rel

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. The Senior External Communications Manager leads the development and execution of strategic media relations and external communications initiatives that bolster the organization's reputation and market positioning. This role translates complex data and business insights into compelling narratives that resonate with media, analysts, partners, clients, and other key external audiences. This is a highly visible role that works closely with senior leaders across the organization to shape and amplify strategic communications priorities that support the business.

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. Role Summary Replit is the world's most widely used AI coding platform, and as we scale, we're rebuilding how compensation works internally from the ground up. This role owns that. You'll go beyond traditional comp management to architect the systems, data infrastructure, and AI-enabled workflows that make fast, consistent, and high-quality compensation decisions possible at scale. You will serve as the architect of our compensation engine: translating compensation philosophy into scalable systems, and leveraging data, automation, and AI to improve speed, accuracy, and transparency. This role sits at the intersection of compensation, product, and systems design. You will partner closely with People Business Partners, Recruiting, Finance, People Operations, and the Data team to embed compensation directly into company workflows—eliminating manual processes and reducing reliance on comp as a service layer. You will shape how we attract, reward, and retain top talent, while building infrastructure that scales with the business. What you'll own Compensation Strategy Evolve our compensation philosophy across cash and equity; design and maintain salary bands, leveling frameworks, and equity structures Ensure market competitiveness while partnering with Finance on cost and workforce planning AI-Native Workflows Design and implement AI-enabled workflows for offers, merit, promotions, and market adjustments Build human-in-the-loop validation frameworks to audit AI-generated recommendations for bias, accuracy, and logic Decision Support & Analytics Operate compensation planning cycles and generate first-pass recommendations for comp decisions Build dashboards and analytical frameworks covering market competitiveness, interna

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this Role? Join our team as Senior Counsel, Product and Technology to shape the legal framework for our product development and commercialization. This position offers the exciting opportunity to work at the intersection of technology innovation, intellectual property strategy, and business development, providing critical guidance that enables our products to reach market efficiently while managing legal risks. The ideal candidate is an experienced technology lawyer who thrives in fast-paced environments and wants to make a direct impact on product success. As a member of our Legal Team, you will: Create standardized templates, playbooks, and guidelines for product contract terms to improve efficiency and consistency, and ensure alignment with product capabilities. Provide strategic guidance on and manage intellectual property risks across Cohere’s product portfolio, including open source software (OSS) compliance and third-party software integration. Identify and mitigate legal risks throughout the product lifecycle, working closely with product regulatory and commercial counsel to manage regulatory compliance, liability ex

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Senior Director, Analyst Relations. About the job This position is needed to lead our global AR strategy across our core and emerging enterprise tech portfolio, spanning CPaaS, Customer Data Platforms (CDP), Identity, Conversational AI, and comprehensive Customer Engagement Platforms. This is a high-visibility leadership role tailored for a sophisticated communicator who commands executive presence and possesses a deep mastery of the modern B2B enterprise technology landscape. As the architect of our analyst strategy, you will lead and grow a high-performing team tasked with a critical mission: maintaining and solidifying our undisputed leadership in established markets while educating, influencing, and shaping the narrative in the new and emerging categories that define our future. You will serve as a trusted advisor to our executive team and a compelling storyteller to the industry’s most influential market analysts. R

Senior-level individual contributor on the Brand Creative team responsible for the execution, evolution, and stewardship of the visual brand across high-impact experiences, initiatives, and design systems. This role requires balancing hands-on design execution with cross-functional project ownership, while building and providing brand enablement to both internal teams and external partners to ensure the brand is applied consistently and effectively. Please submit your portfolio in addition to your resume when applying. This role can either be based remotely in the US or in one of our office locations. Key Responsibilities Help lead and execute design work across brand experiences, campaigns, and events (e.g. .local, Mindshare Brand Campaigns, AWS re:Invent, SKO, etc) Deeply involved in concepting, ideation, and system development for high-impact initiatives, translating brand strategy into scalable visual systems across print, digital, motion, and environmental applications Own design execution end-to-end, from early concept through delivery, serving as a key communicator across internal teams, agencies, and contractors. Provide system documentation, visual storytelling guidance/direction, and feedback to ensure alignment and consistent execution of brand systems across deliverables, timelines, and stakeholder reviews, particularly within fast-paced event and campaign environments Build and maintain enablement resources that allow teams across the organization to apply the brand confidently and correctly. This includes templates, documentation, and guidance for programs beyond marketing, ensuring brand systems are usable, clear, and well-communicated Serve as a keeper of the brand, maintaining and evolving core brand systems including typography, iconography, logo usage, color, and layout frameworks. Ensure brand libraries and shared resources such as the Figma brand library, presentation templates, icons, and brand book remain accurate and up to date Collaborate cl

You will own the roadmap for a core part of Diligent’s governance, risk and compliance SaaS platform, shaping how senior leaders and boards collaborate, communicate and make decisions in a secure, modern way. You’ll turn customer problems and market insights into simple, impactful product experiences, and work closely with engineering, design, and go ‑ to ‑ market teams to bring them to life. In this Senior Product Manager role, you’ll spend your time deeply understanding customer needs, prioritising what truly moves the needle, and defining clear success metrics for everything you ship. You’ll lead a cross ‑ functional squad, manage the product backlog, and launch features that drive engagement, adoption and measurable outcomes for our customers across the Diligent Platform. Here’s a breakdown of what you’ll do (not all of it, just the important stuff) Own and continuously refine the product roadmap for your area, using customer insight, data and market trends to prioritise what to build next. Define and drive product strategy that aligns with Diligent’s vision for modern governance, connecting your roadmap to clear business and customer outcomes. Act as the voice of the customer: run discovery, validate problems and solutions, and translate insights into clear user stories and product requirements. Lead an agile, cross ‑ functional team (engineering, UX, product marketing, sales, customer success) to design, build and launch high ‑ quality SaaS features. Set goals, KPIs and success metrics for your product, track performance and user engagement, and iterate based on what the data and customers tell you. Tackle complex product and execution challenges by breaking down ambiguous problems, navigating trade ‑ offs, and making clear, data ‑ informed decisions. These are the essentials you’

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. The Senior Marketing Manager, Product Marketing plays a critical role in shaping how Dun & Bradstreet’s solutions are understood, valued, and talked about in the market. This role sits within the Marketing organization and focuses on market insight, customer understanding, positioning, and narrative development, rather than pricing, packaging, or commercial go to market ownership. This role partners closely with Product, Portfolio Marketing, Content, Demand Generation, Sales Enablement, and broader Marketing teams to challenge assumptions, elevate messaging quality, and ensure customer centric thinking is embedded across programs and communication.

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft's Customer Care Operations organization manages over 1.7 million monthly customer interactions and serves as the company's primary direct touchpoint with riders, drivers, and businesses — spanning frontline support across multiple customer segments, a global BPO workforce, and the central functions that enable them to operate at scale. The Senior Manager of Support Excellence owns the enablement infrastructure that determines whether Lyft's support operation can scale efficiently, react nimbly, and maintain high standards: Knowledge Management, Quality, Learning & Performance, and Tooling Enablement. This is not a role for someone who wants to maintain and optimize — it's a role for someone who wants to reimagine. The right person brings a bold, integrated vision for how these functions work together with Operations, Product, and Technology to improve customer outcomes and accelerate Lyft's evolution into an AI-native, human-enhanced support organization. They will set the direction, hold the bar, and move at the pace the environment demands — with the industry expertise to know what "great" looks like and the conviction to pursue it. Reporting to the Director of Business Planning & Central Operations, this role leads a team of 4-6 direct reports and 40-50 indirects, each owning a distinct function on the team team. Responsibilities: Vision & Strategy Define and own an ambitious, integrated vision for how Knowledge Management, Quality, Learning & Performance, and Tooling Enablement work together — not as separate functions, but as a unified enablement system that improves customer outcomes and advances Lyft's AI-native support evolution. Expand active AI fluency to every function in the portfolio — from how knowledge is structured for AI retrieval, to how quality signals feed mod

Datadog's integrations are the connective tissue between our platform and the technologies our customers run in the real world. As a Sr. PM on the Agent Integrations team, you will own the vision, prioritization, and execution for 100+ integrations that run directly inside the Datadog Agent from foundational infrastructure (MySQL, Kafka, Kubernetes) to the rapidly growing landscape of self-hosted AI and on-premise enterprise technologies. This is a high-impact, breadth-first role at the intersection of infrastructure observability and the frontier of AI-native workloads. At Datadog, we place value in our office culture; the relationships it builds, the creativity it brings, and the collaboration of being together. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Own the Agent Integrations roadmap. Determine which new integrations to build and which existing ones to improve, balancing customer demand, business impact, and engineering capacity across a catalog of 100+ technologies. Drive the expanding AI integration surface. Lead product strategy for self-hosted AI workloads, including LLM inference frameworks (e.g., Hugging Face TGI, BentoML), AI agents, MCP servers, and model orchestration tools, so Datadog customers can monitor every layer of their AI stack. Expand on-prem and hybrid coverage. Prioritize and execute new integrations for on-prem technologies including storage systems, HPC schedulers, network devices, and legacy enterprise platforms where customers run critical workloads. Build observability for ERP systems. Define and drive Datadog's strategy for monitoring enterprise ERP platforms (SAP, Oracle EBS/Fusion, Microsoft Dynamics) covering performance, job execution health, and integration layer telemetry so enterprise customers can observe their ERP stack alongside the rest of their infrastructure. Analyze adoption and customer feedback at scale. Use data from multiple sources to