Senior Technical Support Representative Jobs

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. Times Opinion is hiring a senior video journalist. You will focus on original reporting, producing and editing of our enterprise video journalism. You have extensive journalism experience and are passionate about making videos that live at the intersection of news, opinion and documentary film. You have an extensive track record of pitching, producing and editing timely, visual, impact-driven digital video. You will work with a high degree of autonomy in developing and pushing story lines beyond what is already in the pages of the Times. You are eager to innovate, thrive on collaboration and have strong news judgment. You're a self-starter who can dig deep and craft nuanced storytelling, but you're equally excited to jump on breaking news. You can spot trends, generate scoops and have a track record of juggling multiple projects at once. This position is based in New York and requires four days a week in the office. There may be some flexibility to work remotely per your departmental guidance. Responsibilities: Pitch original groundbreaking journalism. Produce, report and script and edit enterprise video stories. Oversee the work of cinematographers and editors and other collaborators. Identify news and enterprise opportunities that are journalistically powerful and visually transformative. Collaborate with visual editors to develop video formats that bring our best journalism to new audiences. Work closely with video leaders and othe

Join Cluster Scalability, one of MongoDB's Online Transaction Processing teams, and help build the core infrastructure that makes MongoDB a world-class distributed database. The team builds the infrastructure and tools that let customers scale their workloads past what a single node can handle. We take pride in building clean abstractions over hard distributed systems problems, so users can focus on their data instead of worrying about where it lives or how it's accessed. Our work has a big impact: it solves the hardest data challenges faced by MongoDB's largest customers. As a Senior Software Engineer on Cluster Scalability, you'll work on data partitioning, one of the hardest and most impactful problem areas at MongoDB today. You'll collaboratively design and build the distributed machinery that turns independent query-processing and storage nodes into a single, unified database system. Your team’s work will be to build the data-movement and dynamic-scaling features that run on top of it. Current work includes seamless horizontal scaling with minimal tradeoffs, better cluster elasticity and smarter workload execution. You'll solve complex performance problems and design protocols for moving and placing data without disruption. Your work will help the architecture scale reliably to meet customer demand at any volume. Our team champions a strong culture of inclusivity, diversity, and collaboration. If you want to work on a collaborative team that applies distributed systems fundamentals to deliver core features of a popular database, join us! Let’s change what’s possible for application developers, system architects, and database operators. This role can be based remotely in British Columbia or Ontario, Canada. Candidate Profile 5+ years of experience building distributed systems Experience with building production-level code with a large user base, robust design structure and rigorous code quality, written in C++. Degree in Computer Science or similar field,

Join Cluster Scalability, one of MongoDB's Online Transaction Processing teams, and help build the core infrastructure that makes MongoDB a world-class distributed database. The team builds the infrastructure and tools that let customers scale their workloads past what a single node can handle. We take pride in building clean abstractions over hard distributed systems problems, so users can focus on their data instead of worrying about where it lives or how it's accessed. Our work has a big impact: it solves the hardest data challenges faced by MongoDB's largest customers. As a Senior Software Engineer on Cluster Scalability, you'll work on data partitioning, one of the hardest and most impactful problem areas at MongoDB today. You'll collaboratively design and build the distributed machinery that turns independent query-processing and storage nodes into a single, unified database system. Your team’s work will be to build the data-movement and dynamic-scaling features that run on top of it. Current work includes seamless horizontal scaling with minimal tradeoffs, better cluster elasticity and smarter workload execution. You'll solve complex performance problems and design protocols for moving and placing data without disruption. Your work will help the architecture scale reliably to meet customer demand at any volume. Our team champions a strong culture of inclusivity, diversity, and collaboration. If you want to work on a collaborative team that applies distributed systems fundamentals to deliver core features of a popular database, join us! Let’s change what’s possible for application developers, system architects, and database operators. This role can be based remotely in the United States. Candidate Profile 5+ years of experience building distributed systems Experience with building production-level code with a large user base, robust design structure and rigorous code quality, written in C++. Degree in Computer Science or similar field, or equivalent practical

Who is Tenable? Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey! What makes Tenable such a great place to work? Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together! Applicants must be authorized to work for any employer in the U.S. without sponsorship. We are unable to provide sponsorship for work visas of any kind at the time of hire, or at any point during employment. This includes, but is not limited to: F1-OPT, F1-CPT, H-1B, TN, J-1, etc Your Role: As an AI Security Engineer on Tenable's Information Security team, you will help shape and mature our approach to securing AI both within Tenable's products and across the enterprise. AI introduces a new class of risk at the intersection of application security, cloud risk, and data governance, and you will be on the front lines of defining how we assess, test, and address it. You will apply hands-on AI engineering experience alongside deep product security and application security skills to design security controls for AI systems, lead assessments, and help engineering teams ship AI features securely. You will establish security standards for responsible AI use, influence decisions across the organization, and build tooling that raises our security posture. This role is ideal for a practitioner who has spent

We are seeking a highly motivated Corporate Recruiter to join our Talent Acquisition team. This individual will bring deep sourcing capability, strong market insights, and proven recruiting experience to identify and engage top talent across roles, with a focus on People and Finance functions. The ideal candidate brings experience building talent pipelines through proactive outreach, targeted market research, and thoughtful partnership with hiring managers, while delivering a high-touch candidate and stakeholder experience throughout the recruiting process. We are looking to speak to candidates who are based in the US for our remote working model. Key Responsibilities Manage the full recruitment lifecycle across multiple roles and business units, partnering closely with hiring managers to drive search strategy, candidate engagement, interview process management and offer execution Proactively identify and engage top talent through advanced sourcing techniques, including Boolean search, LinkedIn Recruiter, Gem, Greenhouse, referrals, and professional networking Deliver a high-touch, highly responsive candidate experience from initial outreach through offer stage, ensuring clear communication and strong follow-through Develop a clear view of talent markets, industry trends, and hiring dynamics to shape search strategy and inform hiring decisions Partner closely with hiring managers and business leaders to align on role requirements, candidate profiles, search strategy, and market trends Maintain strong data accuracy and process discipline across recruiting systems and workflows Qualifications & Skills 5+ years of recruiting experience, preferably within a high-growth technology company, Executive Search firm or recruitment consultancy Demonstrated success sourcing and engaging talent through LinkedIn Recruiter, Boolean search, CRM/ATS tools, and market research Exceptional verbal and written English communication skills, with the ability to engage candidates

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. About the Role NYT Wirecutter is looking for a Senior Manager, Revenue Analytics to power our business strategy. Your core mandate is to increase audience monetization across our primary businesses—Affiliate, Advertising, and E-commerce—ensuring we preserve long-term audience trust. As a player-coach role, you will lead a team of analysts and partner closely with Revenue, Product, and Marketing leads to establish KPIs, run conversion experiments, and build attribution frameworks that scale revenue. You will report to the Executive Director, Data Analytics. Responsibilities You will lead, mentor, and onboard a team of two direct reports, nurturing their career growth You will analyze affiliate revenue drivers (e.g., merchant commissions, EPC, conversion rates, and partner yield) across all content touch points. You will be the analytics lead for the newly launched Wirecutter Store, reporting on unit economics, merchandise performance, cart funnel analytics, order value (AOV), and customer acquisition/repeat purchase metrics You will partner with Ad Ops and Advertising teams to track ad yield (RPM, eCPM), fill rates, and ad unit viewability, balancing display and custom content revenue against user experience and page speed You will evaluate trade-offs between affiliate links, ad placements, and Wirecutter Store product placements on site, creating a holistic monetization framework to maximize total revenue per user. You will lead recurring co

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. About the Role New York Times Wirecutter team is looking for a Senior Manager, Audience & Product Analytics to power our growth strategy. Your core mandate will be to build an understanding of our audience— who they are, how they engage with content and product features, and what brings them back. You will lead a team of analysts responsible for understanding audience trends, driving product improvement, and optimizing user engagement. You will provide leadership and data-driven insights, working with audience, product, and engineering leads to establish goals, design experiments, and uncover new opportunities. You will report to the Executive Director of Data Analytics and Insights, Wirecutter. This opportunity is flexible to in office or remote work. Responsibilities You will manage a team of three direct reports—promoting a culture of curiosity and excellence while setting clear deliverables, supporting career growth, and ensuring high-quality analytics output You will analyze audience growth, traffic drivers, customer journey touch points, and user engagement trends to inform strategic decision-making. You will partner with functional leads (Product, Design, Engineering, Editorial) to set strategy, define goals, and build the audience and product analytics roadmap. You will lead the design, execution, and post-analysis of product experiments (A/B testing). Provide expertise on primary metrics, trade-offs between competing goals, and

Block builds simple, powerful tools that make progress towards an economy that’s truly open to all. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone. Join us. The Role The AI & DX (Developer Experience) Analytics team exists to measure and improve Block's developer experience and investment in AI. We turn raw engineering signals (agent session data, pull request and CI activity, and AI spend) into reporting and analysis that shape leadership's AI investment decisions, and drive improvement in AI ROI and developer experience. Your work will be the trusted source of truth that engineers and executives use to decide where AI investment is working and where to redirect it. We're hiring a Senior Analytics Engineer to own parts of that pipeline end to end. This is a broad, high-visibility role with a lot of white space: you will instrument new telemetry at the source and build production pipelines that turn it into governed data, then turn that governed data into executive-facing reporting and the analysis that surfaces concrete opportunities to improve AI ROI and developer experience. You'll also help pioneer one of the most consequential open problems in the industry right now: measuring the productivity impact of an increasingly AI- and agent-augmented engineering workforce, where there is no textbook answer and real room to set the standard. You'll define new metrics and craft the visual narrative — the charts, dashboards, and presentation materials — that make them land with a

Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet. The Team Celonis USA is the fastest-growing division of one of the world’s fastest-growing companies. Come join us on the ground floor on a team dedicated to developing state-of-the-art technology for core Celonis services. The Data Core team builds an engineering team to develop the high-throughput infrastructure that powers monetization, real-time consumption tracking, dynamic entitlement enforcement, and cost optimization across the Celonis services. As our global customer base expands, our backend services process billions of telemetry and usage events daily to deliver precise, transparent, and fault-tolerant billing data in multi-cloud environments. Join us if you want to grow in your engineering knowledge, tackle complex distributed systems challenges, and leave your mark on a rapidly growing company. The Role We are looking for a senior backend developer who enjoys building resilient, low-latency, and high-throughput systems at scale. Within our Pricing service team, you will design and implement the mission-critical core engines that ingest usage telemetry, evaluate dynamic pricing models, enforce feature entitlements, and power cost analytics dashboards for enterprise customers. The work you’ll do Design and implement criti

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Okta Privileged Access Management (PAM) is an identity-centric approach to a common and critical privileged access use case. Our elegant Zero Trust architecture is purpose-built for the modern cloud and helps customers solve challenging security and operations pain points at scale. We are looking for a software engineer to join our fast-growing team with a focus on scalability, reliability, and enhancing the core building blocks of the product. In this role you will: Be deeply involved in evolving the core architecture of PAM. Work in our product development teams to build scalable, composable components of our platform. Be responsible for designing and implementing scalable architecture patterns. Delight our customers by providing world class UX using our React-based design system Design and build APIs that customers rely on for access to production infrastructure. Work on backend components written in Go and frontend components written in React. You might be a good fit if you: Have 3-5 years of software development experience with a background in Golang or similar programming languages. Proficient in React or similar front-end UI stacks. Experienced working with relational databases like PostgreSQL or similar RDBMS technologies. have the ability to complete a feature end to end from designing database models to backend APIs and frontend UI components. Experienced working with any cloud provider such as AWS, GCP or Azure. Thrive in a collaborativ

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role We are Cloud Infrastructure SREs that integrate, scale, and evolve multi-cloud infrastructure across 4 Cloud Service Providers, 70+ globally distributed regions, and tens of thousands of hosts to power Elastic Cloud. We tackle hard problems at scale through automation, Infrastructure as Code (IaC), configuration management, and purpose-built software that eliminates toil and improves reliability. We're also a team that grows people as well as systems. If that challenge genuinely excites you, we'd love to hear from you. What You Will Be Doing Engineering software to automate large-scale systems — building internal tools and services, not just running scripts. Optimizing the reliability and lifecycle of hosts across multiple cloud providers. Strengthening our observability posture — crafting alerting and monitoring systems that drive incident prevention over incident response. Scaling global infrastructure and evolving the infrastructure management processes to meet growing demand. Contributing to code reviews, sharing your work, planning what we need to do next, and both mentoring and being mentored by teammates. Being part of a balanced SRE on-call rotation: responding to incidents, improving runbooks, participating in postmortems, and championing reliability improvements. What You Bring Production experience operating larg

About Taskrabbit: Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more. At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love. Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world. Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In — Best Places to Work (2022, 2023, 2024, 2025) continually ranked across multiple national and regional categories. Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed! This role is based in London and candidates must have the existing right to work in the UK. Taskrabbit is a hybrid company, with employees working 2 days per week in our dedicated office space in Central London (Soho). About the role: The Globalization team sits within the Product organization and ensures the Taskrabbit experience is fully localized and culturally resonant across all our international markets: Canada, the UK, France, Germany, Spain, Portugal, and Italy. We are growth partners and brand guardians for Marketing, Product, Partnerships, and Tasker Operations, among many other departments, elevating brand recognition and unlocking net revenue everywhere. We are seeking an experienced Senior Localization Specialist to join the team, managing all localization needs with expertise on the Italian locale. In this role, you will balance global localization project management across all markets, including high-touch

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . We're hiring a Senior Software Engineer to join the Wallets, Liquidity & Bridging team within the Platform organization. This team builds and operates the wallet systems, liquidity orchestration, and bridging infrastructure that power how Coinbase moves crypto assets across 55+ blockchain protocols for millions of users. You'll design and build the distributed backend systems that construct, sign, broadcast, and reconcile on-chain transactions, helping drive the next generation of wallet infrastructure with a focus on reliability, correctness, and multi-chain scalability. What you'll do: Own the design and delivery of backend services (Go) that power wallet operations, liquidity movements, and cross-chain bridging across custodial and non-custodial flows. Build and improve the distributed systems that manage transaction lifecycle, signing, broadcasting, and on-chain reconciliation across multiple blockchain protocols including Ethereum, Bitcoin, and Solana. Drive reliability and observability improvements for wallet services, contributing to incident response, post-mortems, and systemic fixes that strengthen Tier-0 system availability. Partner with Trading, Custody, Staking, and cross-platform teams to integrate wallet services with downstream products, defining clear contracts and resolving cross-team dependencies. Execute service decomposition and architecture

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? Implementation is an activity every Fin customer experiences, whether purchasing Fin for the first time, expanding Fin use to a new team, or adopting new features! As a Partner Services Manager at Fin, you’ll share ownership of this crucial process alongside our Service Delivery Partners. Your primary responsibility is ensuring customers implement Fin’s suite of AI tools to solve their most complex problems and ultimately drive incredible value for their business. Partner Services Managers have an outsized impact on the company. If you want to help make business personal for our customers and you want to work with an ever growing and changing team, you’re in the right place! What will I be doing? You will act as the Fin owner of partner-delivered services projects and the liaison who ensu

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? Implementation is an activity every Fin customer experiences, whether purchasing Fin for the first time, expanding Fin use to a new team, or adopting new features! As a Partner Services Manager at Fin, you’ll share ownership of this crucial process alongside our Service Delivery Partners. Your primary responsibility is ensuring customers implement Fin’s suite of AI tools to solve their most complex problems and ultimately drive incredible value for their business. Partner Services Managers have an outsized impact on the company. If you want to help make business personal for our customers and you want to work with an ever growing and changing team, you’re in the right place! What will I be doing? You will act as the Fin owner of partner-delivered services projects and the liaison who ensu