Senior Technical Support Representative Jobs

About the Team & Role: We're building SAGE , Rubrik's Semantic AI Governance Engine, which is the first system designed to monitor, govern, and remediate autonomous AI agents in real time. SAGE powers Rubrik Agent Cloud: enterprises define governance policies in natural language, and SAGE's custom small language models act as judges on every agent action. These models are fast enough to sit in the live request path and accurate enough that customers trust them with allow/block decisions on production traffic. At its core, SAGE is "LLM-as-judge" applied to AI governance, utilizing the same technique most teams use for offline evaluation but productionized for real-time enforcement at enterprise scale. Our first-generation SLM Policy Guard already outperforms the larger frontier models we've benchmarked against on accuracy while running approximately 5x faster on the same workload. We're hiring to push that lead even further. As an Applied ML Engineer on the SAGE team, you'll work end-to-end across the model lifecycle: curating data, training small models, serving them at production latency, and closing the feedback loop with real customer signals. The models you build don't just enforce policies in the live request path; they will also drive Agent Rewind, Rubrik's capability to instantly and precisely undo destructive autonomous-agent actions and restore the affected data to a trusted state. We're a collaborative, applied team that ships models to enterprise customers within weeks, and we're passionate about proving that small, specialized models can outperform frontier LLMs at the problems that matter most for AI safety and governance. Nature of the Specialized Duties ➢ Training, Fine-Tuning, and Distilling Production Small Language Models and Classifiers (25% of time) Owning the full training lifecycle for the SLMs and classifiers in SAGE's real-time enforcement path, including base-model selection, supervised fine-tuning, preference optimization (DPO/RLA

At Secureframe , we are not just a company; we are at the forefront of revolutionizing cybersecurity compliance. Recognized as one of the industry's most innovative and trusted providers, Secureframe has consistently received accolades for our advanced technology solutions and commitment to excellence. With a robust portfolio of products that safeguard thousands of businesses worldwide, we have been featured in major publications such as Forbes’ next billion dollar startups , TechCrunch, and The Wall Street Journal for our transformative impact on the way companies achieve and maintain compliance standards. As we continue to grow, our mission remains clear: to provide seamless, secure solutions that enable businesses to focus on what they do best. Joining Secureframe means becoming part of a team dedicated to professional excellence and continuous learning in an environment that values creativity and forward-thinking. Secureframe is backed by top VCs including Kleiner Perkins, Accomplice, Gradient Ventures (Google’s AI Fund), BoxGroup, Village Global, and many more. About the role We are an impactful, highly collaborative team dedicated to advancing the field of security and compliance. As we strive for excellence, every team member plays a pivotal role in shaping our team's dynamics and culture. We value ownership and provide substantial responsibilities that offer our team members the opportunity to have a critical impact on our continued growth. This is a hybrid position in NYC. Secureframe highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Secureframe office), Secureframe considers working in the office, approximately 30% of the time under current policy, to be an essential function of the employee's role. Benefits Medical, dental, and vision benefits for you and your dependent(s) Flexible PTO 401(k) Paid family leave Ground f

Block is one company built from many blocks, all united by the same purpose: economic empowerment. We build technology that increases access and independence for sellers, individuals, and artists around the world. Working at Block means working on and across our brands—Square, Cash App, Afterpay, TIDAL, Spiral, and Proto— in roles that connect, enable, and push all of them forward faster. We’re remote-first by design and operate with intelligence at the center of everything we do. At Block, you'll be challenged by some of the brightest, most creative minds in the industry and have the tools and autonomy to do the most meaningful work of your career. The Role Our Strategic Finance team improves financial and operational decision-making across Square. Our team's core value is trust - we build it by making what is complex simple, and we do it with analysis that is accurate and easy-to-understand. Partners appreciate our insight and trust us to help solve difficult problems. We believe good ideas can come from anywhere, and we'll rely on you to work with others, form intelligent opinions, and present your thoughts to decision-makers and company executives. Reporting to the Director of Strategic Finance for Sales, Account Management and International this role will support our Internal Sales functions, which guide our largest sellers' journeys onto Square. You Will Serve as a strategic advisor and finance partner to Sales leadership, providing data-driven insights and guidance to inform high-impact business decisions. Own and evolve financial operating models that deliver deep visibility into go-to-market (GTM) investments, team productivity, and ROI, enabling smarter resourcing and investment choices. Drive GTM efficiency and scalability by partnering with cross-functional leaders to identify emerging trends, key performance indicators, and actionable levers for growth. Lead high-impact, ad-hoc strategic analyses that support rapid decision-making and unlock value

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The Enterprise Applications & Architecture (EAA) team at Coinbase builds and operates the internal platforms and business systems that power Coinbase at scale. Within EAA, the CX Tooling product team owns the tools, workflows, and AI-powered systems that enable Coinbase's CX specialists to resolve customer issues quickly, accurately, and with empathy. As a Senior Product Manager, you'll own product strategy and execution for CX and AI tooling that sits at the intersection of internal operations and the external customer experience, building an AI-forward platform that leverages automation, intelligent routing, and AI-assisted resolution to raise the bar on speed, quality, and customer satisfaction. Location: Greater Charlotte, NC area (relocation assistance available) What you'll do: Own the product roadmap for a portfolio of CX and AI tooling, delivering end-to-end across discovery, requirements, launch, measurement, and iteration for the systems Coinbase's support specialists rely on to serve millions of retail customers. Drive identification and prioritization of the highest-impact problems in the CX space by partnering with frontline specialists, diagnosing operational pain points, surfacing automation opportunities, and translating them into clear product solutions. Build AI-integrated features that augment human specialists capabilities, including intellige

Fully Remote (US) · $135,000–$150,000 We're building new ways to move money at NMI, and we need a product manager to fully own the domain. This role will be responsible for working with the Money Movement Innovation team to build products that span bank-direct payments, open banking, virtual accounts, instant payouts, and the routing layer that decides which rail a payment should take. Some of NMI's newest, and biggest bets are handled by this team, so you will be exposed to the latest in payment technology. About NMI NMI, a global leader in payment technologies, allows software and sales professionals to deliver payment innovations to their clients without having to build payment expertise in house. NMI enables our partners with choice, and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We're the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We're creative problem solvers who help visionaries smash through boundaries and think beyond what's possible so they can think about what's next. But we're not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. Our mission is to use our expertise to enable more payments, in more ways and more places. We provide ISOs, Fintech Innovators and Technologists the freedom to focus on what they do best, liberating them from restricted payment solutions and giving them access to the latest payment technology now and in the future. How We Work - Our Core Values Be a Good Person, It's Simple. We treat everyone fairly and with respect. We lead with kindness, humility and integrity. We take the time to understand each other and our customers. And we serve with care, because customers are never a transaction, and always our focus Align, Trust & Go. We debate openly, listen carefull

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Role Overview Snowflake is looking for a Sr Field Marketing Manager to support our growth in the Commercial Segment across EMEA! As the dedicated field marketing partner to Snowflake's Commercial sales organisation, you'll support one of Snowflake's largest and fastest-growing businesses globally. The Commercial team works with some of EMEA's most exciting high-growth companies, from startups and digital-native businesses to established SMB organisations, and continues to expand into new customer segments and markets. In this role, you will be responsible for driving demand through field programs to accelerate pipeline growth, customer expansion, and revenue. You'll help shape Snowflake's go-to-market strategy across the region, partnering closely with Commercial leadership to identify growth opportunities, develop targeted marketing strategies, and execute integrated campaigns end-to-end. This is a strategic and highly execution-focused role well suited to a strategic marketer who enjoys taking ideas from concept to launch, operating independently, and seeing programs translate into pipeline and revenue. What You'll Do Own and execute the Commercial Field Marketing strategy , developing integrated marketing programs that drive awareness, pipeline generation, and customer e

About Zinnov Zinnov is a global management consulting firm that helps organizations make decisions that actually get used — and deliver results that matter. For over two decades, we’ve partnered with leading enterprises, high-growth technology companies, and investors to answer some of the toughest questions they face: Where should we invest? How do we scale globally? What capabilities will win in the next decade? Our work shapes market entry strategies, global operating models, M&A decisions, and long-term growth bets. We’re known for being data-led, execution-focused, and outcome-driven — not opinion-heavy slideware. At Zinnov, how you work matters as much as what you deliver. We value independent thinking, crisp communication, and early ownership. With 450+ professionals across 10 global offices, we work across industries including Digital Services, ER&D, Enterprise Software, Semiconductors, Healthcare, BFSI, Automotive, Media & Telecom, and Private Equity. Zinnov isn’t for everyone. It’s for people who want steep learning curves, honest feedback, and the chance to see their work influence real business decisions — not just presentations. Why Corporate Functions? Zinnov’s Corporate Functions teams power how the firm delivers at scale—building the internal engine behind high-growth, high-impact work. You’ll get: Direct contribution to running and scaling operations that matter—spanning HR & compliance, talent acquisition, marketing, employer branding, facilities/infra, learning & development, and finance & compliance, whichever one you’re here for. Exposure to operating models where Zinnov provides end-to-end enablement building the internal operating engine, employee experience, and scalable processes. A highly cross-functional environment—working closely with delivery/PMO and domain teams to drive consistent execution and employee experience at scale. About the Role As a Senior Manager – Research & Thought Leadership, GC

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Partner Business Manager to join our Global Partner Ecosystem team. This is a hybrid role based in Canberra with a requirement to be in the office 3 days a week, reporting to the Senior Director, Partner Sales. The senior partner business manager’s core purpose is to build and scale high-performing partner relationships by aligning joint strategy, enablement, and go-to-market execution to drive mutual revenue growth. Their overall impact is for healthy partner engagement, measured through pipeline, faster deal velocity, service creation, expanded market coverage, renewal success and improved customer outcomes. What you’ll do (Role Expectations) Joint regional GTM sales execution with Sales Director Regional partner strategy & growth plan Partner activation (enablement, sales engagement & pipeline development) Partner performance management and forecast governance Who You Are (Success Profil

About the Team Meesho is the most downloaded e-commerce app in India. As part of the core Business and Product-Experience team, we are taking a massive leap from a purely transactional e-commerce platform to a destination for visual discovery and personal inspiration. We are building an inspiration feed inside the Meesho app, focused on look-based, trend-based, and highly personalized inspiration across major lifestyle categories like Fashion, Home, and Beauty. Our team holds the end-to-end responsibility to figure out the supply of engaging content, establish content partnerships, and solve complex discovery and ranking problems to scale daily active users (DAU). We focus on personal growth, high-impact innovation, and thinking 10x. About the Role As a Senior Manager for the Content Commerce team, you will be the driving force behind how millions of users organically discover trends and find personal inspiration on Meesho. This is a 0-to-1 charter where you will solve the dual challenge of Content Supply and Algorithmic Ranking/Discovery. You will own user engagement, DAU growth, and content-to-commerce conversion metrics by ensuring our feed surfaces highly relevant, visually stunning, and localized content.

Your wellbeing, our mission. Join a company shaping a healthier world. GET TO KNOW US At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company. We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. Join us in redefining the future of wellbeing! THE OPPORTUNITY We are hiring a Senior MLOps Engineer to our Product Development team in Brazil ! This is a Remote – Brazil position, meaning you can work from anywhere within the country. Please note that this role is only open to candidates in Brazil. Join the ML Development Lifecycle team within our Product Development (PD) organisation, where we are redefining how a global tech company leverages intelligence. We build the foundations that allow hundreds of engineers and data scientists to develop and deploy AI at scale. You will own the evolution of our cloud-native ecosystem , creating a seamless and high-performance environment for the next generation of AI-driven products. If you are a software-minded engineer who thrives at the intersection of scalable Infrastructure and ML/AI orchestration, this is your chance to build a world-class platform that serves millions of users worldwide. YOUR IMPACT Scale the Ecosystem: Evolve and maintain our Kubeflow, Feast and Spark-on-Kubernetes infrastructure, ensuring it can handle the increasing complexity of both traditional ML and the new wave of AI. Build for Autonomy:

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! At Trustpilot, we’re on a mission to make the world a little more trustworthy by empowering businesses through authentic customer feedback. Our team is a vibrant mix of multinational customer experience specialists who thrive on collaboration, problem-solving, and out-of-the-box thinking. We pride ourselves on being effective listeners and troubleshooters, always ready to tackle challenges together. As a Senior Enterprise Account Executive at Trustpilot, you won’t just be selling a product; you’ll be part of a dynamic Sales team filled with hard-working and motivated professionals who share a passion for delivering exceptional support and value to our diverse customer base. Here, you’ll find that your hard work and dedication are recognized and celebrated. With an empowered and supportive leadership team and peers who inspire each other to excel, you’ll have the tools and resources you need to achieve your targets and grow your career. We believe that success should be enjoyable, and we make sure that fun is part of the journey. If you’re ready to take on new challenges, make meaningful connections, and be part of a team that is shaping the future of customer experience, then Trustpilot is the place for you! What You’ll Be Doing Direct the full sales cycle from inception to close, strategically guiding enterprise clients through each stage of the process focusing on high-priority Tier 1 accounts. Act as a foundational builder for our organization, contributing to the development and refinement of our sales frameworks and operational strategies. Uncover and capture new vertical opportunities by translating Trustpilot’s value into high-growth

ABOUT THE TEAM Mural’s Admin & Security portfolio owns the experiences that let organizations adopt, govern, and measure the value of Mural at enterprise scale. The portfolio spans three domains: Admin & Identity Management, Enterprise Security, & Customer Insights. This role leads Customer Insights and supercharges it into a surface that turns Mural’s product data into the narratives that drive renewals, fund expansion, and prove the ROI of collaboration to Admins and buyers. YOUR MISSION Own the Customer Insights product area end-to-end. Build the user facing experiences and the data foundation to turn raw data into shared, clear, and actionable narratives. Define Mural’s POV on what AI-native insights look like as the category shifts from static dashboards to proactive, conversational, agentic interfaces. You’ll work across three layers in parallel: The canonical usage data layer: This is the foundation that powers Company Insights today and needs to be deliberately built and enriched so other surfaces such as engagement, growth, AI, can consume it tomorrow. The customer-facing surface: This is how the data is presented in-product, whether it’s on an insights page, a dashboard, scheduled and ad hoc reporting, audit logs, or APIs that can be consumed by Admins, end users, execs, and Mural teams. The AI-native expansion: How Mural incorporates natural language queries, agentic workflows, and proactive analytics to evolve and extend the insights surface. WHAT YOU'LL DO Own product strategy, roadmap, and execution for Customer Insights from data model through customer-facing experience Define the usage data layer in partnership with Engineering and Data including the metrics that anchor renewal and expansion narratives Evolve customer-accessible audit logs to be enterprise ready Define Mural's POV on AI-native insights and ship the first set of AI-powered capabilities on this surface Partner with Sales and Customer Success to translate insights into the n

The AI Retrieval team powers the intelligence behind Asana's AI features by finding relevant work graph content and delivering it to LLM context windows. Our work enables AI features that truly understand your work—both within and outside of Asana—and use that understanding to take action. We also own Asana's traditional search experience. As a Senior Software Engineer on the AI Retrieval team, you'll build the systems that make Asana's AI smart and responsive. You'll tackle challenging problems in search and retrieval, working to improve the speed, cost-efficiency, and quality of our systems while expanding their capabilities to new data sources. This role is based in our New York City office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do, and your recruiter can share more about the in-office requirements. What you'll achieve Reduce the latency and cost of our retrieval system, making Asana's AI features faster and more efficient Improve the quality and relevance of search results to help users find exactly what they need Expand the retrieval system's capabilities to query new Asana objects and third-party data sources Build and optimize search infrastructure using OpenSearch/ElasticSearch Contribute to ML-powered features like embeddings-based retrieval and semantic search Collaborate with cross-functional partners in New York City while building strong relationships with your Warsaw-based peers About you 6+ years of experience writing code in a production environment Curiosity about how AI and technology can solve problems and a desire to use it regularly in your work Hands-on experience in search engineering, including with OpenSearch or ElasticSearch Experience with embeddings and machine learning approaches to search and retrieval Experience in an Applied AI role is a plus Dem

Product · New York, NY (Remote-Friendly) About the Role YipitData is making one of its most ambitious Product bets: building an AI-powered product that transforms how clients interact with data. This initiative sits at the center of our product strategy and represents a fundamentally new way for customers to access and derive value from our data. As a Senior Data Product Analyst, you will play a pivotal role in making that vision a reality. You will own the path from raw alternative data to trusted, product ready intelligence—determining how complex datasets are structured, interpreted, and ultimately surfaced to customers. This role sits at the intersection of data, product, and AI. You will work with diverse alternative datasets and develop the methodologies that transform those signals into reliable business insights. You will also serve as a key authority on how the product uses data, helping define what conclusions are methodologically sound, what questions can be answered confidently, and where appropriate guardrails should exist. Success in this role requires both analytical rigor and a builder's mindset. You'll thrive in ambiguity, tackle problems without established playbooks, and help shape the future of one of YipitData's most strategic products. Your work will directly influence how hundreds of customers interact with our data and how this product scales over time. What You'll Do Data Source Ownership & Methodology Design Own the translation of raw alternative datasets into scalable, AIready data products. Design methodologies that answer high-value business questions, determining how disparate datasets should be combined, normalized, and interpreted. Partner closely with Data Engineering to shape source data pipelines into clean, well-structured datasets with clear definitions and documentation. Develop deep expertise in the strengths, limitations, biases, and coverage characteristics of key datasets and ensure those nuances are reflected in downstr

About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world. AI at SharkNinja At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in. About the Role We are a social-first business, revolutionising how retail marketing is approached, and we are looking for a Senior Retail (Trade) Marketing Manager to lead our Pureplay vertical across the UK & ROI. Leading a team across our five pureplay retail channels, all three of our brands (Shark, Shark Beauty and Ninja) and a portfolio of 39 product categories, you will own Retail Media Planning and Trade Marketing Strategy for the vertical, bring a sharp commercial lens to everything we do, be our senior marketing relationship for the retailers, and partner closely with Sales and the wider marketing community to unlock growth. Social-first collaboration is a growing and exciting part of the remit. If it is not yet your strength, we will help you build it. Here are some of the EXCITING things you’ll get to do: Strategy & Planning • Lead the Pureplay vertical against