The Opportunity Jumio is looking for a Senior Customer Success Manager to own a portfolio of enterprise and mid-market accounts across APAC. This is not a relationship management role — it is a value consulting role. You will be expected to understand your customers’ business deeply, make the value Jumio delivers visible and quantifiable, and act as the connective tissue between the value that was promised during the sale and the value the customer actually achieves. You will work closely with Account Managers on renewal and expansion, with Onboarding and Implementation Managers during the critical customer onboarding and adoption stages, and with Product and Support to close the loop on customer feedback. You will be a named owner of customer health — accountable for knowing which accounts are at risk, why, and what you are doing about it. This role is well-suited to someone who is commercially aware, data-fluent, and energized by the complexity of enterprise customer relationships. You will be joining at a moment of intentional transformation — there is significant opportunity to shape how Jumio’s CS motion operates going forward. What You’ll Own Customer Health & Retention Own the health of a portfolio of APAC enterprise and mid-market accounts — you are accountable for knowing which are green, yellow, or red and why Monitor customer health signals continuously: product utilization, support ticket trends, NPS, executive engagement, and contract consumption pace Identify early warning signs of dissatisfaction or disengagement before they surface as churn risk — act on health score drops immediately, don’t wait for the customer to raise the issue Own escalation when product gaps or recurring issues are impacting customer outcomes — and close the feedback loop by communicating back to the customer what Jumio is doing Ensure open support issues are resolved to the customer’s satisfaction and that unresolved issues never reach a renewal conversation Value R
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At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. The Mission The Global Revenue Enablement (GRE) organisation exists to equip every audience in our ecosystem — field sellers, technical specialists, and partners — with the clarity, content, and skills they need to execute with speed and consistency. But enablement doesn't stop at the field. The fastest path to consumption is a customer who knows exactly how to use what they've bought. That's where Customer Activation comes in. We're building a function that embeds education directly into the account motion — not as a post-sale afterthought, but as a deliberate strategy to accelerate time-to-value, reduce friction in expansion conversations, and protect consumption in accounts that matter most. As the Customer Activation Partner Lead for APJ, you will own this motion across one of Snowflake's most strategically important and fastest-growing regions. You'll work at the intersection of sales, customer success, and learning — translating account intelligence into education plans, and education outcomes into pipeline signals. You'll bring deep relationships with field teams and the commercial instincts to position training not as a line item, but as a growth lever. This is a player, coach role for someone who wants to build. If you've spent your career watching education get un
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft's Customer Care Operations organization manages over 1.7 million monthly customer interactions and serves as the company's primary direct touchpoint with riders, drivers, and businesses — spanning frontline support across multiple customer segments, a global BPO workforce, and the central functions that enable them to operate at scale. The Senior Manager of Support Excellence owns the enablement infrastructure that determines whether Lyft's support operation can scale efficiently, react nimbly, and maintain high standards: Knowledge Management, Quality, Learning & Performance, and Tooling Enablement. This is not a role for someone who wants to maintain and optimize — it's a role for someone who wants to reimagine. The right person brings a bold, integrated vision for how these functions work together with Operations, Product, and Technology to improve customer outcomes and accelerate Lyft's evolution into an AI-native, human-enhanced support organization. They will set the direction, hold the bar, and move at the pace the environment demands — with the industry expertise to know what "great" looks like and the conviction to pursue it. Reporting to the Director of Business Planning & Central Operations, this role leads a team of 4-6 direct reports and 40-50 indirects, each owning a distinct function on the team team. Responsibilities: Vision & Strategy Define and own an ambitious, integrated vision for how Knowledge Management, Quality, Learning & Performance, and Tooling Enablement work together — not as separate functions, but as a unified enablement system that improves customer outcomes and advances Lyft's AI-native support evolution. Expand active AI fluency to every function in the portfolio — from how knowledge is structured for AI retrieval, to how quality signals feed mod
About the Team The Enablement team translates OpenAI’s product innovation into real-world customer impact by equipping customer-facing teams with the knowledge, practice, and frameworks they need to succeed. Within GTM onboarding, we establish a shared foundation during the first 30 days and build deeper role readiness for technical GTM teams as they progress through ramp. About the Role OpenAI is hiring a GTM Technical Onboarding Program Manager to define and deliver the role-specific onboarding experience for technical customer-facing GTM roles. Foundational onboarding establishes a common baseline during the first 30 days. This role owns the deeper development that follows, with a particular focus on days 30–90, when new hires need to translate product and deployment knowledge into practical, job-specific capability. You will partner with technical GTM leaders, Product, and subject-matter experts to turn complex product and deployment concepts into role-specific curricula, hands-on practice, assessments, certifications, and manager reinforcement. Success means technical GTM new hires build the product fluency, scoping ability, solution judgment, and customer-facing confidence required for their roles. Managers have clear readiness signals, learning experiences stay current as products evolve, and role-specific ramp becomes repeatable across teams and regions. In this role, you will: Own the design and delivery of day 30–90 role-specific onboarding for technical GTM roles Define learning outcomes and readiness standards in partnership with technical GTM leaders Build curricula and learning paths that translate complex product and deployment concepts into job-specific behavior Design and facilitate hands-on experiences such as labs, demos, simulations, technical discovery practice, and customer scenarios Create assessments, certifications, and manager-ready signals of proficiency and deployment readiness Partner with Product, technical subject-matter experts, and G
About Supabase Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. About the Role We're hiring experienced performance engineers to find and land performance wins across the Supabase stack — from the query optimiser to block device level, and across the network paths and cloud infrastructure that connect our distributed platform. This is a performance delivery role: real, measured improvements to our database, platform, and APIs as we scale toward enterprise and platform-grade workloads. The methodologies you develop and tooling you build exist to multiply that delivery. You'd join a new performance team as one of its first members, working alongside a deeply seasoned performance engineer, with the team growing to roughly six this year. There's no legacy process to inherit — you'll help define how performance engineering works at Supabase. What you'll do Find bottlenecks in live production systems and characterize them precisely enough that the owning team can act on them without you in the room. Partner closely with database teams (e.g. Multigres, OrioleDB) and infra teams to land concrete performance improvements. Build, communicate, and evolve performance methodologies and tooling that turn live production data into actionable insight. Partner with the observability team to capture the right signals and establish a unified view of platform performance (latency, throughput, tail behavior) across products. Help teams self-serve performance analysis and make performance a first-class engineering concern. Problems you might work on Tune the kernel's paging behavior to production workloads Reduce memory overhead in OrioleDB and Multigres Identify and eliminate sources of latency spikes from application to kernel level Identify scalability bottlenecks across the
About the Team The Early Access Program (EAP) team leads high-impact alpha programs at the intersection of customers, Product, Research, Engineering, GTM, Security, Legal, and launch teams. We partner with customers to test emerging capabilities with real-world use cases, surface actionable insights, and support launch decisions. Our team is made up of builders who learn quickly, collaborate deeply, create clarity in ambiguity, communicate openly, and iterate constantly. About the Role We’re hiring an Early Access Deployment Engineer to lead technical engagements with customers who are leveraging our frontier capabilities to solve real-world use cases. You will work at the earliest—and often messiest—stage of development, when capabilities are still unclear, tooling and processes are evolving, and the path from promising technology to a valuable real-world application has yet to be defined. You will be a hands-on builder, problem solver, and technical partner to customers and our research/product team. You’ll push beyond initial assumptions, identify high-value use cases, prototype solutions, design useful evaluations, and troubleshoot what is and is not working. Managing multiple customer engagements at once, you will help customers navigate ambiguity and difficult technical decisions while translating their experience into clear, actionable feedback for Research and Product. You will also own the end-to-end execution of early access programs—from onboarding customers, supporting live experimentation, synthesizing findings, and informing launch decisions. You’ll collaborate deeply with Research, Product, Engineering, Applied Evals, GTM, Legal, Security, Marketing, and other launch partners to create clarity, manage risk, and keep programs moving through changing conditions. Success in this role means turning frontier capabilities into real-world customer value and high-quality research signals. You will develop reusable technical approaches from early deployments,
About the Role We’re seeking a UX Product Designer to shape the core user experience of Translucent — the AI financial platform transforming how healthcare organizations make business decisions. This is a founding design role. You’ll be the design leader shaping how complex financial and operational workflows become intuitive, conversational, and insight-driven through AI. This role is equal parts product thinking, interaction design, systems design, and visual refinement. You’ll partner with customers, product, and engineering to craft elegant solutions that make healthcare decision-making feel simple. If you are energized by fast-paced environments, want ownership, and are excited to build new AI-native products from 0→1, this is an opportunity to do career-defining work. IIn this role, you will: Own product design, UX architecture, prototyping, and visual aesthetic Partner with product, engineering, and forward-deployed teams to deeply understand customer workflows, pain points, and mental models Translate complex, data-heavy use cases and workflows into intuitive, clear, and highly-usable product experiences Define and evolve our design system, visual language, and UX patterns across the platform Create high-fidelity prototypes to communicate experience direction and enable rapid iteration Collaborate closely with engineering to ensure design intent is delivered with quality Drive UX experimentation and validation through user testing, feedback sessions, and live usage signals Mentor others in product design best practices and help raise the design bar across our team What You Bring 6–10+ years designing high-quality digital products, ideally in SaaS, analytics platforms, or AI-powered tools for reputable brands Mastery of UX and interaction design: You can simplify complexity without oversimplifying Strong visual taste: You sweat the details of typography, hierarchy, and layouts Experience designing for data-heavy, workflow-driven use cases Ability
About the Team The B2B Marketing team is responsible for helping businesses understand, adopt, and get value from OpenAI’s products. B2B marketing is a major and growing priority for OpenAI as we scale our work with companies, developers, and institutions around the world. About the Role Within B2B Marketing, Demand Generation builds the integrated, full-funnel engine that connects audience insights, content, field and digital experiences, paid media, lifecycle, and sales follow-through to qualified pipeline. We partner closely with Sales, Partnerships, Product Marketing, Communications, Creative, Web, RevOps, Analytics, and regional teams to create a cohesive customer experience and scale what works. We’re looking for a Senior Marketing Strategist to lead paid and emerging demand-channel strategy for OpenAI’s B2B business. You’ll own the B2B audience, channel, offer, partner, and measurement strategy, translating pipeline goals into clear briefs and investment recommendations. You’ll partner closely with Performance Marketing, which owns hands-on media execution, while informing audience strategy, campaign priorities, experimentation, and downstream performance decisions. You’ll also build our approach to content syndication and third-party demand media partnerships. In this role, you will: Owning the B2B paid and emerging-channel demand strategy across paid search, paid social, display and retargeting, content syndication, third-party demand media partnerships, sponsorships, review platforms, and selected emerging channels. Translating pipeline goals into audience and channel strategies, including ICP and segment priorities, buying groups, intent signals, channel roles, forecast assumptions, budget recommendations, campaign architecture, and a rolling experimentation roadmap. Partnering closely with Performance Marketing to define B2B audience, campaign, offer, creative, landing-page, conversion, and measurement requirements, while Performance Marketing owns media
Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. The Marketing Director, Brand Culture is a strategic leader responsible for supporting the SVP of Marketing in extending gaming culture through youth audiences. This role will lead PlayStation's youth culture strategy globally, translating emerging cultural insights into a clear brand point of view and working across the marketing organization to create scalable programs that build lasting emotional connections and cultural relevance with the next generation of players. This role will work with executives and stakeholders, internally and externally, to deliver brand momentum and business results. We are seeking an out-of-the-box thinker, who can operate proactively in a fast-paced environment. Key Responsibilities: Strategy & Vision Define long-term cultural vision and point of view for youth audiences globally. Establish the brand’s key intersection with entertainment, music, fashion, sports Identify the cultural territories, behaviors, and signals that will shape the future relevance Develop a clear framework for the brand’s authentic expression within culture. Cultural Intelligence Drive ongoing research into youth culture and gaming culture Evaluate cultural spaces, collaborators, creators, and lifestyle categories for strategic fit and impact. Marketing I
About the Team The B2B Marketing team is responsible for helping businesses understand, adopt, and get value from OpenAI’s products. B2B marketing is a major and growing priority for OpenAI as we scale our work with companies, developers, and institutions around the world. Within B2B Marketing, Demand Generation builds the integrated, full-funnel engine that connects audience insights, content, field and digital experiences, paid media, lifecycle, and sales follow-through to qualified pipeline. We partner closely with Sales, Partnerships, Product Marketing, Communications, Creative, Web, RevOps, Analytics, and regional teams to create a cohesive customer experience and scale what works. About the Role We’re looking for a Senior ABM Strategist to build and lead the operating model for OpenAI’s highest-priority enterprise accounts. You’ll translate commercial priorities into focused 1:1 and 1 account programs, align Marketing and Sales around shared account plans, and orchestrate buying-group engagement across channels. This is a hands-on builder role for someone who can define the strategy, establish the system, and work directly with cross-functional partners to move strategic accounts toward qualified pipeline and revenue. In this role, you will: Own the enterprise ABM strategy, including account selection, tiering, objectives, program architecture, investment decisions, and performance recommendations. Partner with Sales, SDR, and RevOps to build shared account plans, map buying groups, identify whitespace, define engagement plays, and establish clear follow-up ownership. Design and execute 1:1 and 1 programs across content, paid media, executive engagement, events and webinars, web experiences, outbound coordination, and other relevant channels. Use intent, product, firmographic, engagement, and seller signals to determine when and how to activate priority accounts. Translate account and buyer insights into personalization strategies, offers, messaging, and conte
Our Mission You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. We’re here to give power to the patient. For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting . We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started. *Please note, we are open to remote candidates for this role. Your Impact on our Mission As a Senior Staff Software Engineer in the Interoperability group, you will unlock the full potential of our integrations with 170+ EHRs. These integrations enable Zocdoc to pull real-time availability, write back bookings to trigger practice workflows, and exchange appointment data – insurance cards, medical history, and intake forms – between patients and providers. Your leadership will expand their impact across our entire product ecosystem. Our platform is at an inflection point. New product lines require us to move from eventually-consistent syncs to tighter, fail-fast integrations – a major rearchitecture that you will lead. EHR systems also hold valuable data we've only begun to tap: insurance credentialing, provider onboarding signals, patient LTV and more. You will shape both the technical strategy and contribute to the product vision for how we leverage this data. You will develop clear abstractions that let other engineering teams leverage our integration capabili
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Risk & Analytics Team The Risk & Analytics (R&A) team makes crucial decisions that direct Affirm’s business strategy. We partner with Machine Learning, Product, Engineering, Capital Markets, and Commercial teams to grow Affirm responsibly by optimizing approval, conversion, losses, and profitability. Operating across the entire customer and merchant lifecycle, we tackle a diverse array of challenges, from optimizing checkout conversion and mitigating fraud risk to building scalable data foundations and enabling international growth. We analyze performance not just to report on it, but to determine where to invest resources for maximum impact through building tools, scalable data infrastructure, and analytical frameworks. We improve the analytics experience across Affirm by streamlining workflows and fostering a culture of learning and documentation. By taking ownership of the entire analytical lifecycle, from initial question to final business decision, we turn complex data and systems into clear, actionable signals that ensure Affirm grows efficiently and intelligently. One Role, Multiple Teams We are hiring multiple Analyst I roles across Affirm's Risk & Analytics organization through this single job posting. Rather than interviewing for one specific team, candidates will go through a shared interview process designed to assess the core skills we look for across R&A. If selected, we will work with you to determine the best team match based on your interests, experience, strengths, and current business needs. You will have the opportunity to learn more about our teams and share your preferences as you move through the process. Potential team placements include: Point of Sale (POS): Optimize merchant and checkout performance to improve conversion, approvals, an
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Product team The Product team listens to our customers’ needs and translates those insights into a clear product vision. The team works closely with design, engineering, and analytics to build scalable financial products that empower people to manage their money with confidence. We rely on empathy, curiosity, and business sense to prioritize features and improve experiences. Our role is to lead with clarity, support cross-functional execution, and champion the user in every decision. About the role The Chief of Staff to the SVP of Product is the strategic thought partner and proxy to the leader. The role exists to scale the product leadership function: by anchoring on the leveraged people problems most central to the org, by owning the external product narrative end-to-end, and by being on point for strategic bets that need a single accountable owner (ex: AI enablement, special projects). The end goal is a healthy Product org with pillar leads running independently at high quality, decisions made with less latency, and a clearer story about where Product is going, and why. What you’ll do Design and run the product leadership team’s rhythms (staff meetings, product reviews, all-teams, offsites): agenda architecture, pre-reads, decision capture, follow-through Co-own the people rhythms with the HRBP across hiring, calibrations, performance, and talent reviews. Surface emergent structural risks (broken hiring funnels, attrition signals, single points of failure) with proactive solutions Partners with Technology Operations function to define and improve processes for roadmap planning, driving prioritization decisions, setting annual OKRs and tracking progress to goals throughout the year Own headcount planning and budget management alongside the Finance and HR Busin
About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team Internal Analysis is the data team at Mixpanel — the team that turns data from every corner of the business into the decisions that shape our product and our growth. They own the full path: from raw data in source systems, through a governed warehouse, to the models, metrics, and insights leaders across the company act on. It's two complementary disciplines under one roof. Our Analytics Engineers own the data end to end — ingesting from source systems, modeling through a medallion architecture on BigQuery, and producing the trusted tables and reporting artifacts the rest of the company runs on. Our Data Scientists build on that foundation, partnering with Product to refine the user experience and with GTM to sharpen how we grow — inspecting signals, running experiments, and surfacing the insights that change what we do next. About the Role You'll lead this team — and help shape Mixpanel's data culture. We're looking for someone who can influence the organization to become more metrics-driven: establishing clear KPIs, helping teams define success upfront, and ensuring analytics and data science are engaged as strategic partners from the start of an initiative, not brought in at the end to validate decisions already made. As we grow the data organization's remit across the company, this role has the scope to establish practices that don't yet exist, KPI ownership, cross-functional operating rhythms, a shared standard for what 'data-driven' means here, and where AI belongs in both how the team works and what the platform delivers. It takes building real trust with cross-functional leaders to
About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience. Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. About the Role: As an Account Executive on the Commercial Install Base team, you will own and grow a portfolio of existing Vercel customers. You will lead the full commercial relationship across your accounts, including account strategy, pipeline generation, expansion, renewal, and retention. You will partner with developers, engineering leaders, product teams, executives, and procurement stakeholders to understand what customers are building and connect Vercel to meaningful technical and business outcomes. This is a strategic hunting role within our existing customer base. You will use product adoption, usage signals, company priorities, and thoughtful account research to develop hypotheses, create new conversations, and uncover expansion opportunities. You will also quarterback the broader Vercel team, bringing together Solutions Engineering, Developer Success, Product, and other partners to remove barriers and drive customer outcomes. Success requires commercial judgment, technical curiosity, disciplined execution, and the ability to create momentum when the path forward is not obvious. What You Will Do: Own the commercial strategy, retention, and growth of a portfolio of existing Vercel customers. Build account plans that identify customer priorities, key stakeholders, current workloads, risks, whitespace, and expansion opportunities. Generate pipeline through proactive prospecting, multi-threading, product usage signals, and thoughtful account research. Build trusted relationships with developers, engineering leaders, executives, procu
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