Solutions Architects Manager Jobs

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role: As the Manager of Scaled Customer Success at Synthesia, you’ll lead a high-performing team of CSMs, collectively managing a book of business $22M+ in ARR across all customer segments (Strategic, Enterprise, MidMarket, and Emerging). This role is at the intersection of people leadership, digital program innovation, and commercial accountability. You’ll be the architect of scalable, data-driven engagement programs that drive product adoption, elevate customer health, and protect and grow revenue at scale. You’ll bring a builder's mindset: able to identify what needs to be created, frame it clearly, and partner with Product and RevOps to bring it to life quickly. Lead, coach, and develop a team of 6+ Scaled CSMs across the U.S. and U.K., each managing a high-volume book ranging from 100-400 accounts Own the strategy and execution of digital customer success programs designed to drive engagement, product adoption, and retention across the emerging and mid-market segments Partner with Product, RevOps, and Customer Enablement to design, test, and iterate on automated and tech-touch engagement solutions Champion a data-driven, hypothesis-testing culture — using signals and insights to continuously evolv

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role: As the Manager of Scaled Customer Success at Synthesia, you’ll lead a high-performing team of CSMs, collectively managing a book of business $22M+ in ARR across our emerging and mid-market customer segments. This role is at the intersection of people leadership, digital program innovation, and commercial accountability. You’ll be the architect of scalable, data-driven engagement programs that drive product adoption, elevate customer health, and protect and grow revenue at scale. You’ll bring a builder's mindset: able to identify what needs to be created, frame it clearly, and partner with Product and RevOps to bring it to life quickly. Lead, coach, and develop a team of 6+ Scaled CSMs across the U.S. and U.K., each managing a high-volume book of ~450 accounts Own the strategy and execution of digital customer success programs designed to drive engagement, product adoption, and retention across the emerging and mid-market segments Partner with Product, RevOps, and Customer Enablement to design, test, and iterate on automated and tech-touch engagement solutions Champion a data-driven, hypothesis-testing culture — using signals and insights to continuously evolve your programs based on what's workin

CSQ227R53 Databricks is redefining what organisations can achieve with data and AI. As the unified platform powering the world's most ambitious data-driven enterprises, we sit at the intersection of cloud migrations, AI transformation, and real-time intelligence and our customers challenge us every day to go further. As Manager, Forward Deployed Engineering , you will lead a high-performing team of Forward Deployed Engineers (FDEs) at the forefront of this transformation. Partnering with Databricks' most strategic enterprise customers across Communications, Media, Entertainment & Gaming (CMEG), you will shape how leading organizations migrate to the lakehouse, build next-generation AI and GenAI systems, and unlock sustained business value from their data investments. As a people leader, you will build and scale a team that represents Databricks' highest standard of technical excellence and customer impact. Your team will partner with enterprises across industries to architect and deliver mission-critical solutions, from large-scale data migrations and legacy modernization programs to cutting-edge generative AI, MLOps, and AI agent deployments. You will set the bar for delivery quality, grow world-class talent, and drive the strategic governance framework that ensures every engagement is executed with precision and measurable impact. While candidates in the listed location(s) are encouraged for this role, candidates in other locations will be considered. The impact you will have: Oversee regional performance targets including billable utilization, team growth, and hiring while championing delivery excellence and customer success across the FDE portfolio. Partner with Account Executives, Engagement Managers, and Field Engineering leaders to position, scope, and deliver transformational Professional Services (PS) programs spanning data migrations, AI/ML platforms, and advanced analytics. Establish best practices for project oversight, risk management, and quality s

Who We Are Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation , more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it. You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries. About the Role As a Sr. Channel Enablement Program Manager, you will be the architect and driver of growth for our channel partner ecosystem. This is a high-visibility, cross-functional role designed for a "strategic doer"—someone who can envision a long-term competency roadmap while simultaneously executing the tactical elements that make it a reality. You will bridge the gap between internal strategy and external partner success by building scalable, repeatable learning frameworks that directly improve partner performance and empower them to drive revenue. What You'll Do Responsible for spearheading the development, execution, and communication of the business impact of ongoing learning initiatives across our channel partners Design and execute on program and process frameworks that exhibit repeatability and scalability within the business, cate

Who We Are Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,500 firms in 60 countries use Addepar to manage and advise on nearly $10 trillion in assets. Its open platform integrates with 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and levels of complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, São Paulo, London, Edinburgh, Geneva, Warsaw, Dubai, Pune and Singapore. The Role We are seeking a Precompute Platform Lead to own and scale Addepar's precompute layer — the platform that pre-calculates financial analytics and transparently integrates precomputed and real-time results, delivering step-change improvements in query latency and concurrency for enterprise-scale wealth management firms. The team operates on terabyte-scale datasets, leveraging vector-oriented programming and distributed systems to enable sub-second performance. You will lead the evolution of this capability from targeted use cases to a platform-wide performance layer — solving hard problems in incremental computation, vectorised processing, and distributed data architecture as you scale. Applicants must have, and maintain, the right to work in the United Kingdom from the first day of employment. Please note that visa sponsorship is not available for this role. What You’ll Do Own the precompute platform roadmap in partnership with Product and engineering leadership, defining and meeting aggressive performance KPIs for daily processing, incremental processing, and query latency across enterprise clients Architect, implement, and maintain engineering solutions to solve sophisticated problems; reduce complexity through the adoption of strateg

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta: The World’s Identity Company™ About Okta & The TAM Team Okta is the leader in Identity management and The World’s Identity Company™. Our mission is to build a more secure world by providing a neutral, powerful, and extensible platform that puts identity at the heart of the modern tech stack—securing customers, employees, partners, and AI agents. Two-thirds of the Fortune 100 trust Okta to power their identity journeys. The Technical Account Management (TAM) team is a global group of Okta product experts dedicated to driving long-term customer success. As a Senior TAM within our Strategic Workforce Identity segment, you will serve as the premier technical advisor and advocate for some of our largest enterprise customers (across Financial Services, Healthcare, Public Sector, and more), helping them elevate their technical maturity and maximize their Okta investment. What You’ll Be Doing 1. Strategic Customer Partnership & Influence Trusted Advisor: Build deep, executive-level relationships, serving as the primary technical point of contact for customer identity owners and IT leadership (up to CxO). Strategic Roadmapping: Architect tailored technical success plans aligned with customer business objectives to drive platform adoption and secure Okta against competitive displacement. Adoption & Expansion: Guide customers in expanding their Okta footprint across critical Workforce solutions, continuously improving their overall security po

Location: United States – Remote Clearance: Ability to obtain and maintain a Public Trust LTS is seeking a Senior AI Platform and Harness Engineer to develop and maintain the infrastructure, tooling, and evaluation frameworks that power enterprise AI solutions. This role is responsible for building the AI platform and reusable "AI harnesses" that enable Large Language Models (LLMs), AI agents, Retrieval-Augmented Generation (RAG), and Generative AI applications to be securely developed, tested, evaluated, monitored, and deployed at scale. The ideal candidate has experience with AI platforms, LLMOps, software engineering, cloud-native technologies, and backend systems, along with a passion for building reliable, observable, and production-ready AI solutions. You will work closely with AI architects, software engineers, data scientists, and product teams to ensure AI solutions are scalable, secure, cost-effective, and continuously improving. What You'll Do: Design, build, and maintain enterprise AI platform capabilities supporting Large Language Models (LLMs), AI agents, RAG, and Generative AI applications. Lead data preparation, training and fine-tuning of LLMs Develop reusable AI harnesses to automate testing, prompt evaluation, model benchmarking, regression testing, and quality assurance. Build AI evaluation frameworks to measure model accuracy, retrieval quality, hallucination detection, latency, throughput, cost, and overall application performance. Implement observability and monitoring solutions for AI applications, including telemetry, tracing, logging, dashboards, and operational metrics. Build and maintain LLMOps pipelines supporting model deployment, versioning, evaluation, experimentation, rollback, and continuous improvement. Design automated workflows for prompt testing, retrieval evaluation, AI system validation, and performance benchmarking. Develop internal tools for prompt management, model experimentation, AI performance optimization, and developer

About the Job: As a Senior Sales Engineer , you will be the technical partner to Account Executives, helping LaunchDarkly land and expand enterprise customers across the Indian market. You will guide technical discovery, deliver compelling demonstrations, lead proof-of-value engagements, and help customers understand how LaunchDarkly enables safer, faster software delivery. This role combines deep technical expertise with strong business acumen and the ability to translate complex technology into real business outcomes. You’ll work closely with engineering leaders, architects, and DevOps teams at large enterprises to help them modernize their software delivery practices. Responsibilities: Partner with Sales to Win Enterprise Deals Work closely with Account Executives to qualify opportunities and develop technical account strategies. Help customers understand how feature management and progressive delivery can transform software delivery. Participate in complex enterprise sales cycles and help secure technical wins. Lead Technical Discovery and Solution Design Engage with engineering leaders, platform teams, and architects to understand their software delivery challenges. Design solutions that demonstrate how LaunchDarkly integrates into modern development environments. Align technical solutions with customer business objectives. Deliver High-Impact Demos and Proof of Value Conduct compelling product demonstrations that highlight real customer value. Lead technical evaluations including proof-of-concepts, workshops, and hands-on trials. Guide customers through the evaluation process and ensure successful outcomes. Build Champions and Trusted Relationships Develop strong relationships with both technical and business stakeholders. Enable customer champions who can advocate for LaunchDarkly internally. Support customers throughout the evaluation process and beyond. Be a Technical Thought Leader Stay up to date on trends in DevOps, CI/CD, feature management, AI-driven d

About us Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone. Graphcore’s teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives. A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore enjoys a culture of continuous learning and constant innovation. Job Summary Reporting to an Engineering leader, the Staff Engineering Coordination Support role is responsible for coordinating engineering activities across multiple teams, ensuring effective planning, execution tracking, communication, and operational alignment. The role acts as a central point of coordination for engineering programmes and initiatives, helping teams manage priorities, dependencies, risks, and delivery commitments while supporting efficient collaboration across the organisation. This structure follows the Graphcore job description guidance for role summaries. The Team The Engineering Coordination team supports the effective operation of engineering functions across Graphcore. The team works closely with engineering leaders, technical specialists, project stakeholders, and business partners to improve visibility, facilitate communication, coordinate planning activities, and enable successful delivery of engineering objectives. The team provides operational support that helps engineering groups work efficiently across projects, teams, and locations. Responsibilities and Duties Coordinate engineering planning a

About us Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone. Graphcore’s teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives, spanning AI research specialists, silicon designers, software engineers and systems architects. Job Summary We are looking for an experienced Principal Engineer to join our System Management team and help lead the development of critical interfaces used by internal and external customers to manage system state. You will provide technical leadership within assigned areas of System Management, guide architecture and implementation choices, mentor engineers and translate broader technical direction into effective execution. This is a hands-on engineering role for someone who can lead complex technical work, improve reliability and operational readiness, and collaborate effectively across multiple engineering disciplines. The Team The System Management team sits within the Software Platform group and helps build Graphcore products into large-scale AI solutions for our customers. The team is responsible for developing the interfaces between hardware, AI software and frameworks, as well as providing interfaces for public and private cloud environments. This includes system management capabilities that abstract complex hardware administration and enable reliable deployment and operation at scale. As one of the first teams to work with new hardware and software, we regularly solve complex system-level problems

Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management. At Spaulding Ridge, we believe all business is personal. Core to our values is our relationships with our clients, our business partners, our team, and the global community. Our employees dedicate their time to helping our clients transform their business, from strategy through implementation and business transformation. What You Will Do and Learn As a Senior Associate in data Solutions, you’ll be responsible for pre-sales, estimation, scoping, designing, implementing, and testing proposed modern analytic solutions. Working closely with our client partners, you’ll develop relationships with key technical resources while delivering tangible business outcomes. Ideal candidates will be able to: Ability to manage projects and teams against planned work. Responsible for managing the day-to-day client relationship on projects. Manage the Data Engineering lifecycle including research, proof of concepts, architecture, design, development, testing, deployment, and maintenance. Collaborate with team members to design and implement technology that aligns with client business objectives. Build proof of concepts for a modern analytics stack supporting a variety of cloud-based business systems for potential clients. Team management experience and ability to manage, mentor, and develop talent of assigned junior resources. Create actionable recommendations based on identified platform, structural and/or logic problems. Communicate and demonstrate a clear understanding of client business needs, goals, and objectives. Collaborate with other architects on solution designs and recommendations. Assess client data environments and recommend scalable analytics and data engineering solutions. Des

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity Join our team as a Partner Solution Consultant, a critical role within the Customer Advocacy (CA) technical field organization. You will serve as the primary technical arm for the Partner Sales Go-To-Market (GTM) engine, supporting our sales managers and ecosystem partners. In this role, you are the "quarterback" for all partner engagements within your assigned region. Your mission is to ensure our partners, including resellers, SIs, and MSPs, are technically capable, successful in selling, and effective in delivering our observability solutions across the entire partner lifecycle. You will balance technical enablement and solution support with rigorous delivery governance to drive partner-sourced revenue, ramp consumption and maximize customer impact. What you'll do Partner Enablement & Capability Building: Design and execute structured enablement plans for assigned partners, delivering workshops, "train-the-trainer" sessions, and technical coaching to close skill gaps and build technical autonomy. Solutioning & Pre-Sales Support: Act as an observability architect and "Swat Team" member for high-value partner-led opportunities, assisting with complex solution design, demonstrations, and Proofs of Value (POVs). Ecosystem Orchestration: Serve as an "air traffic controller" between internal teams (AEs, SCs, TSMs) and partners to determine the best route to success for every customer opportunity sourced by Partners. Operational Management: Maintain projec

Global Service Principal (GSP) - Tier 1 DACH Description - Job Summary The Global Service Principal (GSP) is responsible for leading strategic pursuit activities across the complete Global Services & Solutions (GSS) portfolio in the Tier 1 DACH market. The role covers Managed Collaboration Services (MCS), Managed Print Services (MPS), Managed Device Services (MDS) software, Security, and related services and solutions. The GSP leads pursuits from qualification, strategy, and solution development through commercial decision-making, contract negotiation, and deal closure. Working closely with customers, account teams, solution architects, finance, legal, delivery, and other cross-functional stakeholders, the GSP develops compelling value propositions and business cases aligned to customer needs. The role also contributes to market development, account planning, lead identification, pursuit excellence, and the continuous improvement of the GSS sales process. Responsibilities Leads qualification, sales strategy, business development, and pursuit execution across the full GSS portfolio, including MCS, MPS, MDS software, Security, and related services. Owns and coordinates end-to-end pursuit activities, including planning, governance, solution assessment, commercial strategy, pricing, risk evaluation, and business decision-making. Partners with account teams during lead identification, opportunity shaping, and account business planning. Acts as a trusted advisor to customers by understanding their business priorities, operational challenges, technology environment, and transformation objectives. Defines compelling, differentiated value propositions and articulates the bus

Senior Human Data Operations Partner, AI Team: Human Data Prolific Prolific is not just another player in the AI space – we are the architects of the human data infrastructure that's reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it's the quality and diversity of human-generated data that truly differentiates products and models. The role As a Senior Human Data Operations Partner, you will play a pivotal role in ensuring the smooth execution of end-to-end operational processes that power Prolific's specialised participant pools. You’ll act as a key enabler for client-specific projects, working closely with delivery teams to align participant-related processes with strategic AI customer needs. You’ll also work to transform these processes and workflows into scalable solutions, partnering closely with our product and tech teams to do this. This role demands a hands-on approach to participant onboarding, verification, and quality management, as well as cross-functional collaboration to meet the demands of both internal stakeholders and external clients What you’ll be doing in the role Develop detailed project plans, workflows, and enablement materials to support efficient delivery. Maintain Prolific’s participant pools as high-quality, diverse, and optimised to meet customer demands. Implement and manage verification processes for domain experts and AI taskers, ensuring their skills and qualifications meet client-specific requirements. Continuously optimise participant onboarding and activation funnels to enhance retention and task performance. Monitor participant engagement and quality metrics, using insights to drive improvements. Contribute to upskilling programmes and certification processes for participants involved in complex AI tasks Work closely with product, data, science, and customer success teams to align operational priorities with strategic objec

Senior Human Data Operations Partner, AI Team: Human Data Prolific Prolific is not just another player in the AI space – we are the architects of the human data infrastructure that's reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it's the quality and diversity of human-generated data that truly differentiates products and models. The role As a Senior Human Data Operations Partner, you will play a pivotal role in ensuring the smooth execution of end-to-end operational processes that power Prolific's specialised participant pools. You’ll act as a key enabler for client-specific projects, working closely with delivery teams to align participant-related processes with strategic AI customer needs. You’ll also work to transform these processes and workflows into scalable solutions, partnering closely with our product and tech teams to do this. This role demands a hands-on approach to participant onboarding, verification, and quality management, as well as cross-functional collaboration to meet the demands of both internal stakeholders and external clients What you’ll be doing in the role Develop detailed project plans, workflows, and enablement materials to support efficient delivery. Maintain Prolific’s participant pools as high-quality, diverse, and optimised to meet customer demands. Implement and manage verification processes for domain experts and AI taskers, ensuring their skills and qualifications meet client-specific requirements. Continuously optimise participant onboarding and activation funnels to enhance retention and task performance. Monitor participant engagement and quality metrics, using insights to drive improvements. Contribute to upskilling programmes and certification processes for participants involved in complex AI tasks Work closely with product, data, science, and customer success teams to align operational priorities with strategic objec