Sr Customer Success Engineer Jobs

ABOUT THE ROLE: You will play an important role in Accela’s continued growth and success by ensuring the successful, on-time delivery of large and complex Professional Services implementations. As an integral member of a cross-functional team, you will identify key priorities, develop clear execution plans, and partner across the organization to deliver successful outcomes. You will leverage established processes, tools, and templates to manage projects effectively while remaining adaptable to evolving customer needs and business priorities. At the heart of this role is a strong focus on customer value—balancing the needs of our customers and Accela while helping customers maximize the business value they receive from our solutions. At Accela, we believe meaningful work and a positive employee experience go hand in hand. We value collaboration, connection, and a healthy work-life balance. If you are motivated by helping governments better serve their communities through more efficient, open, and innovative technology, we’d love to hear from you. SPECIFIC RESPONSIBILITIES: As the owner of the cross-functional Professional Services delivery process you will make significant impacts on the customer and Accela's business in these key areas: Project Management: Manage engagements start-to-finish by applying standard and accepted project management principles; lead project planning and budgeting; mobilize and direct the work streams of cross-functional project teams; champion the Statement of Work; convert scope change into a change order rather than letting the team absorb it silently. Project Health: Drive on-time and on-budget completion of projects; track project progress and variability; maintain a RAID log - risks, assumptions, issues and dependencies - as the working record; work collaboratively with customer and internal teams to identify risks; develop and execute appropriate risk mitigation strategies within a defined escalation path; implement appropriate track

ABOUT THE ROLE Accela is seeking a Sr. Consultant to join our Professional Services team. The Senior Consultant plays a critical, customer-facing role that blends strong business analysis and requirements facilitation with hands-on configuration and cross-functional coordination. This role partners closely with customer stakeholders to understand business objectives and desired outcomes, then translates those needs into requirements, configuration decisions, and implementation artifacts that guide successful delivery. Specific Responsibilities Lead structured requirements for elicitation activities including workshops, interviews, and working sessions with customer stakeholders. Facilitate discussions to uncover business goals, pain points, constraints, and success criteria, ensuring alignment across diverse stakeholder groups. Document and validate functional and non-functional requirements, business rules, assumptions, and dependencies. Translate business requirements into implementation-ready artifacts such as process flows, requirements, and user stories. Develop current state and future state business process flows to identify inefficiencies, gaps, and improvement opportunities. Use business process flows as facilitation and decision‑support artifacts to align stakeholders and guide solution design and implementation. Perform system configuration aligned to approved requirements and Accela best practices. Partner with technical, data, and integration teams to define, clarify, and coordinate technical requirements and dependencies. Act as a bridge between business stakeholders and technical teams, ensuring intent, constraints, and impacts are clearly understood. Guide customers toward standard solutions and best practices while balancing business needs, scope, and technical considerations. Collaborate with Project Managers to manage scope, identify risks early, and support informed decision-making. Support testing and validation activities inclu

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Sr. Product Manager This role is focused on leading core, user-facing and backend system software initiatives which are critical to the success of the PlayStation platform. We are looking for a motivated Product Manager who can work with multiple international teams to define the customer experience, workflows, and important metrics & features to support this foundational part of our business. T he ideal candidate has at least 5 years experience managing and releasing consumer software products and can work cross functionally and cross platform (PC/Mobile/Console). This role will include working closely with internal collaborators and development partners to define and implement the strategic roadmap, and build exemplary product experiences end to end. This position follows a hybrid work model, combining remote work with in-office collaboration. Occasional onsite presence is expected for key activities such as team building, collaborative sessions, and workshops. Responsibilities: Product Management Lead User Experience for PlayStation platform core experience features, products and services, by developing requirements working with stakeholders across the global business Maintain and communicate the roadmap for the products Prioritize features based on p

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Role Overview This role serves as a critical connection point between Micron’s customers, Sales organization, Business Units, Revenue Operations, and planning partners. It is responsible for translating customer demand, market intelligence, supply signals, and business priorities into actionable forecasting and planning insights that help Micron align strategic agreements, supply, optimize revenue outcomes, and proactively manage risk. This position should be understood as both analytical and highly collaborative. Success requires the ability to interpret complex data, understand customer and business context, influence cross-functional alignment, and communicate clear recommendations that support enterprise planning decisions. The role is especially important as part of Micron’s Go To Market Transformation, where stronger demand signals, improved process governance, and more data-driven decision-making are enabling a more connected and responsive planning model. Key Responsibilities Analyze and integrate key demand, supply, and market signals including Field Sales Forecast (FSF), Strategic Customer Agreements (SCA), Business Plan, Supply, Response to Forecast (RTF), the outer quarter planning process, Constrained FSF, Total Available Market (TAM), and analyst/industry insights to identify risks, opportunities, and misalignments. Proactively drive resolution of forecast, supply, and planning disconnects through cross-functional collaboration with Sales, Revenue Operations, and Business Unit

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. The GTM Enablement Team provides customer-facing leaders and reps with the learning materials, content, and resources to drive growth and success. Partnering with the sales team and broader field enablement team, the Senior Regional Enablement Manager - EMEA will develop and execute impactful, data-driven enablement and readiness solutions for transforming the customer engagement process, sales messaging, sales tools and other specialized content within the region. Success is measured by the overall business impact of these solutions in driving behavioral change and business outcomes through cross-functional collaboration. This role reports to the VP Revenue Enablement , and is based at Smartsheet in London, UK. (Hybrid eligible) Responsibilities : Align to our corporate OKRs by building out execution processes accordingly in each of the GEOs Execute in-region initiatives that drive business imperatives Contribute to the vision for the GTM Enablement organisation strategy, keeping business needs and opportunities and scalability as key priorities Advise on methods and techniques to establish successful evaluation criteria of enablement programs/initiatives to drive Smartsheet business imperatives Gather and relay feedback to continuously iterate on the enablement strategy Determine sales enablement priorities with sales stakeholders Communicate enablement strategy and KPIs to stakeholders Build a trusted relationship with regional leadership, managers and IC’s Serve as a liaison between sales and other Enablement t

MKTQ427R51 As a Senior Public Relations Manager, you'll help shape the voice of one of the biggest tech companies today at the forefront of data + AI. You’ll help build our story and put Databricks at the center of conversations that matter today. This is a high-impact, high-visibility role for a strategic storyteller who thrives in fast-moving environments. In this role, you'll partner directly with the Senior Director of Global Communications to lead PR programs that elevate our profile, showcase our innovations, and position our leaders at the center of enterprise AI. You'll lead product and corporate PR initiatives, including product launches, partner announcements, customer storytelling, funding news and acquisitions. You'll also use AI and agents to work faster, automate routine tasks, and push the boundaries of what a modern comms team can do. The impact you will have: Shaping communications strategy : Set the direction for Databricks' PR programs, aligning them with our business goals, product roadmaps, and company thought leadership. You will be leading product launches (e.g., Genie, Lakebase, and other platform innovations), partner PR, customer storytelling, financial announcements, and we are looking for core expertise in these areas. Success looks like consistent, high-quality coverage around every major launch and a clear narrative arc that positions Databricks as the leader in data + AI to our target audiences. Generating high-quality media + new media coverage : Drive meaningful business outcomes by securing high-quality PR coverage in top-tier media outlets and new media publications, enhancing our brand recognition and credibility in the industry. Within 12 months, grow our presence in priority publications, improve sentiment in competitive coverage, and build a portfolio of earned media wins tied to product launches, partnerships, and corporate news. Driving cross-functional collaboration : Collaborate with marketing, product, corporat

Who Are We? Thanx is a leading loyalty and guest engagement platform for regional and national restaurants. We help brands drive profitable growth by increasing guest frequency, growing digital sales, and reducing reliance on discounts. Most loyalty platforms work for guests who are already loyal. Thanx unifies loyalty, digital ordering, and marketing automation in one platform that turns first-time and casual guests into regulars, treating loyalty as a business outcome, not a program, and engaging across the entire guest base. Thanx has raised more than $30M from elite investors including M33 Growth, Ribbit Capital, and Sequoia Capital. Our success is rooted in a culture that has attracted some of the best talent in the country, and we are proud of strong employee tenure, a track record of internal promotions, and the company-wide shift to working AI-native over the last 18 months. We credit our cultural “core behaviors” with these accomplishments: Think Boldly, Execute Reliably, Focus on What Matters, Say “Thanx” Genuinely, Encourage Diverse Perspectives, and Lead, Virtually. Who Are You? You're a product marketer who owns outcomes, not output. You are naturally curious about customers and not-yet customers. You write well and fast, and you get real satisfaction out of turning a customer's results into something a salesperson, a CSM, or a prospect can immediately use. You've spent enough time in growth-stage B2B SaaS to know how companies like ours work: how sales cycles move, what CS teams need, why launches succeed or stall. You have run launches where you set the strategy, not just the deliverables, and you have built positioning that sales adopted because it worked, not because you told them to. You decide what matters and what doesn't. You hold a steady output of high-quality material, you figure things out when the path isn't obvious, and you notice a gap and fill it before anyone assigns it. You are equally comfortable briefing the exec team and sitting on

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Sr. Manager, Global Sales Business Partners (SBP) About the job We are seeking a Sr. Manager, Global Sales Business Partners (SBP) to drive the Sales Operations rhythms and strategic projects across Field Sales, Specialists, and Partners. Serving as a hands-on operational manager with high exposure to senior sales executives, you will champion a sales-first mindset, foster cross-functional collaboration, and drive operational excellence to accelerate growth. The ideal candidate is a hands-on builder with deep go-to-market (GTM) and Project Management knowledge, and enterprise-scale software/tech experience in sales strategy, planning, and operations. Success in this cross-functional role relies on building tight alignment with peer Sales Operations leaders, including Strategic Operations, Sales Compensation, GTM Analytics, and Enablement, as well as company-wide teams like HR, Finance, Marketing, and Product. Responsibil

MKTQ327R37 As Senior Event Marketing Manager at Databricks, you will report to the Director of Corporate Events and collaborate with global teams. You will lead field initiatives and sales enablement for major events like the Data + AI Summit and World Tour. Your focus will be delivering premium field experiences, activating Sales colleagues, refining workflows, and strengthening cross-functional alignment to scale these programs and their business impact. Impact Statement Within the first one to two years, success in this role will look like: Flagship events such as Data + AI Summit and World Tour are consistently treated as strategic field growth engines, with clear motions that translate event engagement into high-quality opportunities and healthy pipeline for priority and strategic accounts. Clear targeting frameworks (including quotas, eligibility to attend, and strategic account selection) are defined with sales leadership, so the right customers, partners, and reps are prioritized for each program. Field teams have a simple, repeatable event playbook (pre-, during, and post-event) that is widely adopted, with strong participation in event campaigns and follow-up activities from sales, marketing, and partner teams. Attendee and customer experiences across field-focused programs are cohesive and premium from invitation through post-event follow-up, resulting in stronger relationships with strategic accounts, partners, and executive stakeholders. Event performance is transparently tracked through agreed-upon dashboards and reports built in partnership with analytics and operations, giving leaders clear visibility into attendance, engagement, and downstream revenue impact to inform future investment decisions. Lead flow from events into sales systems is reliable and timely, with well-structured campaigns, lead routing, and MQL definitions that enable BDR/SDR teams to act quickly and consistently on event leads. Incentive structures (such as SPIFFs and recognition

DeepIntent is the leading healthcare marketing platform, purpose-built to help marketers plan, activate, and optimize data-driven campaigns with speed and precision. Trusted by the world’s top healthcare brands and their agencies, DeepIntent uniquely unites media, identity, and real-world clinical data to power privacy-safe, omnichannel marketing across every screen. Backed by patented technology and proven outcomes, DeepIntent’s platform delivers measurable audience quality and script lift at scale. Learn more at www.deepintent.com . What You’ll Do: The Senior Director, Enterprise Sales will be responsible for cultivating high-value partnerships with pharmaceutical companies by integrating DeepIntent’s technology, data, and audience solutions into their commercial operations, marketing technology stacks, and customer engagement strategies. The Sr Director, Enterprise Sales has a deep understanding of how pharmaceutical companies leverage data, technology, and media to drive commercial success and a strong track record of developing JBPs that increase long-term revenue and integration depth. This role will work cross-functionally within pharmaceutical organizations, engaging with key teams responsible for: Marketing and Commercial Strategy – Driving digital transformation, omnichannel marketing execution, and audience engagement to optimize HCP and patient outreach. Sales and Commercial Operations – Overseeing field force effectiveness, sales enablement, and data-driven decision-making to improve brand performance and customer engagement. Data & Information Management – Managing commercial and real-world data strategy, including customer insights, identity resolution, and integration of external data sources into pharma’s analytics ecosystem. Customer Experience and Digital Intelligence – Optimizing the use of technology to create personalized, data-driven experiences that enhance engagement with healthcare professionals and patients. Technology and Innovation –

WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders. WHO YOU ARE You are an experienced, client-focused consultant with a deep understanding of the life, annuity, and financial services industry. You thrive on solving complex business challenges and can confidently navigate the intersection of operations, technology, and business strategy. You have a proven ability to lead discovery and solution definition sessions, act as the voice of the customer, and ensure that client solutions align with both business objectives and enterprise delivery standards. You excel in translating between business and technical audiences, building trusted relationships, and driving solutions that deliver tangible results. WHAT YOU’LL DO Lead initial project scoping and analysis activities, including pricing exercises and impact assessments. Facilitate detailed Solution Definition meetings, ensuring all relevant stakeholders and materials are included to achieve a cohesive solution. Conduct solution planning sessions to align cross-functional teams and ensure clarity in delivery objectives. Leverage your knowledge of client implementations, operations, and Zinnia’s business offerings to ensure solutions are practical, aligned, and scalable. Act as the voice of the customer—translating business objectives into actionable Zinnia solutions that adhere to our IT and architectural frameworks. Identify opportunities for process improvement, inn

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . Role Summary As a Client Partner at Pinterest, you will serve as a strategic visionary, cultivating trusted relationships with top-tier auto manufacturers and national retailers through your deep expertise in full-funnel sales. By leveraging your nuanced understanding of client businesses, you will independently engage assigned customer accounts to promote Pinterest products effectively. Your primary responsibilities include meeting performance targets, developing new business, maintaining and expanding customer relationships, and resolving specific customer issues. By guiding clients’ efforts, you'll drive value for millions of Pinners seeking inspiration and action, forming strategic alliances both internally and externally. Success in this role depends on your ability to drive substantial revenue growth and spearhead a vision for long-term cl

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We’re at the forefront of the data revolution, building the world’s greatest data, applications, and AI/ML platform. Our ‘get it done’ culture empowers everyone at Snowflake to innovate, create work with lasting impact, and thrive in a collaborative environment. Snowflake product marketers conceive of and execute go-to-market plans that drive awareness, adoption, and drive success for our customers. We are looking for a Sr. Product Marketing Manager to orchestrate go-to-market execution for the Media, Entertainment and Advertising (MEA) industries, scaling global programs, amplifying regional priorities, and ensuring our message resonates with Media leaders across industries. This is a highly cross-functional role, working closely with Account teams, Field Marketing, Technical Sales, Industry specialists, and PMMs to align strategy with execution. The successful candidate will thrive on program orchestration, enablement at scale, and surfacing regional insights to shape global direction. What You’ll Do Co-own and align marketing strategy for the MEA personas, ensuring plans reflect customer insights and empower the field to execute with impact. Develop and execute “big bets” by identifying opportunities for net-new integrated campaigns and targeted sales plays that accelera

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . As a Sr Client Partner at Pinterest, you will serve as a strategic visionary, cultivating trusted relationships with top-tier clients in the pharma industry through your deep expertise in full-funnel sales. By leveraging your nuanced understanding of client businesses, you will independently engage assigned customer accounts to promote Pinterest products effectively. Your primary responsibilities include meeting performance targets, developing new business, maintaining and expanding customer relationships, and resolving specific customer issues. By guiding clients’ efforts, you'll drive value for millions of Pinners seeking inspiration and action, forming strategic alliances both internally and externally. Success in this role depends on your ability to drive substantial revenue growth and spearhead a vision for long-term client success in a col

About Us Connected International, Inc. (Connected Cannabis Co.) is a leading vertically integrated cannabis company based in Sacramento and operating in California, Arizona, and Florida. With over 11 years experience, Connected specializes in breeding, growing, manufacturing, and distributing top-shelf cannabis through its state-of-the-art facilities and proprietary genetics. With over 250 employees across the United States, Connected maintains a strong presence in the industry across multiple markets. The company has recently expanded into Arizona and Florida with ambitious national expansion plans underway. Connected's mission has always been to breed, grow, and sell the best cannabis in the world, setting high standards for its products, people, and partners wherever we go. About the Job The Sr Director, Operations is responsible for leading and optimizing the end-to-end California operating system, spanning supply planning, manufacturing, production, demand planning, distribution, order fulfillment, and fleet operations. This leader manages through its functional leaders while creating the accountability, operating cadence, and performance standards required to deliver high service levels, consistent quality, and efficient cost structures. While not responsible for cultivation, this leader must also understand cultivation outputs well enough to understand the timing, quality, and characteristics of incoming biomass and translate that supply into effective production and biomass pathway decisions. Success in this role requires a strong understanding of customer needs, industry dynamics, operational best practices, and hands-on leadership to deliver measurable impact and longterm value across the organization. This position is based in the Sacramento, California area and requires daily onsite presence across facilities. What You Will Do Lead California Operations: Provide strategic and operational leadership across the operations network, includ