Sr Customer Success Engineer Jobs

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . About the team Dialpad's Contact Center QA team owns the quality of the AI-driven services behind our customer engagement platform. We validate that complex features like AI Routing, Digital Agents, and real-time Analytics are genuinely enterprise-grade in scale, reliability, and performance. And we go further, working cross-fun

Responsible for producing and presenting food items to meet customer and client expectations and Sodexo India standards as well as maintain and continuously improve the efficiency and profitability of the operation. Address: P.O. Box 32, Bhadson Road, Patiala Facility: THAPAR UNIVERSITY PATIALA Qualification: Graduate Experience: 6 - 8 years Source: Sodexo India | Job Code: IJP566711

We’re looking for a strategic, customer-journey-obsessed leader to take ownership of Asana's website as a driver of product understanding, customer acquisition, and trial conversion. The Web Marketing team partners across the organization to bring Asana's vision to life on asana.com—and we're building the strategic muscle to match our executional strength. In this role, you'll define and champion the digital experience for new and existing customers, shaping how they discover, understand, and engage with Asana's growing product portfolio. You'll work closely with partners in product marketing, organic discovery, paid media, data science, product, engineering, and design to create a site that measurably moves the needle. This role is based in our Vancouver office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Bring end-to-end website strategy for asana.com to life, establishing a customer-journey-led vision for key segments Influence how the site supports product discovery, trial starts, and revenue growth across new and existing audiences Develop the website tactical roadmap by synthesizing qualitative research, user insights, and quantitative data to identify the highest-leverage opportunities for the business. Build deep cross-functional alignment, influencing how teams in PMM, product, engineering, and design contribute to and evolve the digital experience—turning the web into a shared strategic asset. Elevate how the web team operates, shifting from a support model toward proactive, insight-driven strategy that shapes how Asana shows up for customers online. Partner with PMM and product to translate Asana's multi-product

Sr. Software Developer Sureify drives customer engagement between the customer and their insurance company by incorporating web & mobile apps into the insurance product experience. Our product is controlled by our backend dashboard, so insurers can get the latest iOT data streaming in. The SaaS platform is designed to ensure that insurers never miss opportunities to increase engagement with their existing customer base. We are looking for a Full Stack Web Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works. On the backend, you will have the opportunity to help our product scale and be involved in the further architecture of the Sureify platform. Responsibilities Design, develop, and maintain robust web applications using React on the frontend and Golang/Typescript/PHP on the backend. Build reusable code and libraries for future use Build a scalable architecture to support millions of users. Design schema migrations, optimize complex queries, and manage data integrity in MySQL. Ensure the technical feasibility of UI/UX designs Work closely with the UI/UX designers and product managers Identify and resolve performance bottlenecks across the stack, from frontend rendering to database indexing Write clean, maintainable code and participate in rigorous peer code reviews to ensure long-term system stability. Collaborate with other team members and stakeholders. Proven ability to explain complex technical concepts clearly to developers. Mentor junior engineers, conduct code reviews, and foster an inclusive, collaborative environment. Skills And Qualifications 3+ years of exper

Req: FEQ427R110 Location: Tokyo, Japan Marketing teams are stuck between fragmented customer data and martech stacks that copy that data into proprietary silos while customers expect real-time, personalized experiences. Customer Lake, the agentic Customer Data Platform (CDP) built natively into Databricks, changes that equation. It unifies first- and third-party data into governed Customer 360 profiles, resolves identities, and uses agents to build audiences, recommend next-best actions, and activate campaigns across channels, all without copying data out of the Lakehouse or adding vendor lock-in. The Solutions Architect (Customer Lake) team is part of a dedicated, global go-to-market organization focused on driving adoption and revenue growth for Customer Lake, Databricks’ agentic Customer Data Platform (CDP) built natively into the Data Intelligence Platform. The Customer Lake SA will engage clients across business units and verticals, build relationships with marketing and data stakeholders, position Customer Lake in depth, and deliver presentations, demos, and POCs that drive informed adoption decisions. They will understand the guardrails and the steps needed to successfully land and expand Customer Lake as clients deliver on their customer engagement and growth objectives. The impact you will have Provide technical leadership to guide strategic customers to successful implementations on customer data and marketing projects, ranging from architectural design to data engineering to identity resolution, audience activation, and agent deployment Collaborate with GTM leadership and account teams to design and execute high-impact engagement strategies across your territory, driving Customer Lake adoption from initial Customer 360 build-out through full CDP augmentation or replacement. As a trusted advisor, serve as an expert Solutions Architect building technical credibility with CMOs, heads of marketing technology (MarTech), data engineering leaders,

The Team + The Role The Core team builds features and platform capabilities that power critical areas of the Pendo product experience. The team supports high-stakes customer use cases, shapes how systems evolve over time, and creates a more consistent experience across the platform. This work sits in complex product areas where delivery speed, system reliability, and long-term maintainability all matter. As a Sr. Software Engineer, you will own complex problem spaces and drive them forward independently. You will apply strong engineering judgment to ambiguous challenges, partner closely with Product and Design, and stay accountable to outcomes, not just output. You will break large efforts into small, continuously shippable increments, bring others along with you, and leave the codebase better than you found it. This role is based in our Raleigh office. What this looks like day-to-day Feature ownership: Own complex, ambiguous features end-to-end by structuring work into small, independently shippable increments. Drive delivery with clarity, strong judgment, and accountability for customer and system impact. Production engineering: Write production-ready code and define testing approaches based on risk and system impact. Use safe rollout patterns to reduce risk and enable incremental delivery. Incident response: Respond quickly when production issues arise in your area. Resolve issues and drive follow-up improvements that prevent recurrence. AI-enabled development: Use AI tools as a core part of your daily workflow for code generation, debugging, test writing, and task decomposition. Help raise the bar for how the team uses AI in development workflows. Technical collaboration: Deliver actionable code reviews, accurate documentation, and constructive contributions to technical discussions and planning sessions. Help teammates make better decisions through clear, direct input. Continuous improvement: Identify recurring friction points in code, tests, tooling, or proces

Sr Product Manager Description - Product Manager – AI-Powered Seller Recommendations Role Overview We are looking for a strategic, customer-obsessed, and data-driven Product Manager to define and build an intelligent recommendation product that helps our internal sales teams identify which products, solutions, and offers are most relevant for each customer . This product will bring together customer signals, product usage, purchase history, account characteristics, seller activity, market insights, and business priorities to generate actionable recommendations for sellers. The product should help sellers answer questions such as: What should I recommend to this customer next? Which products or solutions are most relevant to this customer's needs? Which customer signals indicate a potential opportunity? Why is a particular product being recommended? What is the best next action for this account? Which opportunities should I prioritize across my customer portfolio? The Product Manager will own the product vision, strategy, roadmap, business case, and execution for this capability, working at the intersection of AI/ML, data, CRM, sales enablement, enterprise software, and commercial strategy . This role requires a unique combination of product management, structured problem solving, commercial acumen, analytical thinking, and the ability to influence senior stakeholders across a complex organization. The ideal candidate will be comfortable moving between strategic questions, such as defining the future of AI-powered selling, and detailed product decisions around recommendation logic, ranking, explainability, seller experience, experimentation, and measurement. Key Responsibilities Product Vision & Strategy<

FEQ128R6 At Databricks, our core values are at the heart of everything we do; creating a culture of proactiveness and a customer-centric mindset guides us to create a unified platform that makes data science and analytics accessible to everyone. We aim to inspire our customers to make informed decisions that push their business forward. We provide a user-friendly and intuitive platform that makes it easy to turn insights into action and fosters a culture of creativity, experimentation, and continuous improvement. You will be an essential part of this mission, using your technical expertise to demonstrate how our Data & Intelligence Platform can help customers solve their complex data challenges. You'll work with a collaborative, customer-focused team who values innovation and creativity, using your skills to create customised solutions to help our customers achieve their goals and guide their businesses forward. Join us in our quest to change how people work with data and make a better world! The impact you will have: Form successful relationships with clients throughout France, providing technical and business value to Databricks customers in collaboration with Account Executives. Operate as an expert in big data analytics to excite customers about Databricks. You will develop into a ‘champion’ and trusted advisor on multiple issues of architecture, design, and implementation to lead to the successful adoption of the Databricks Data Intelligence Platform. Scale best practices in your field and support customers by authoring reference architectures, how-tos, and demo applications, and help build the Databricks community in your region by leading workshops, seminars, and meet-ups. Grow your knowledge and expertise to the level of a technical and/or industry specialist. What we look for: Engage customers in technical sales, challenge their questions, guide clear outcomes, and communicate technical and value propositions. Develop customer relationships and build in

Job Requisition ID # 26WD101525 Position Overview Autodesk is seeking a driven and customer-focused Senior Associate Digital Business Representative (DBR) to independently manage transactional digital sales opportunities and drive KSO attainment. In this intermediate-level role, you will own inbound and signal-based outbound motions, manage the full sales cycle for low-to-moderate complexity transactions, and deliver a seamless digital buying experience. You will leverage CRM insights, digital signals, and structured sales discipline to prioritize effectively and close business within defined ACV thresholds. This is a target (KSO) based role with performance incentives, reporting directly to a Digital Business Manager in San Jose, Costa Rica. There is an expectation to be in the office with frequency. Responsibilities Generate and manage pipeline through inbound calls, sales chat, MQLs, and signal-based outbound call campaigns (abandoned carts, expired quotes, trials, ecommerce triggers, etc.) Independently close transactional digital opportunities within defined ACV targets by navigating pricing discussions and managing negotiations effectively Achieve quarterly ACV, revenue, pipeline, and new logo goals Identify upsell opportunities and apply

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. Adobe is listed as Fortune’s “100 Best Companies to Work For” for 20 consecutive years. You will also be surrounded by colleagues who are committed to helping each other grow. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer. Changing the world through digital experiences is what Adobe’s all about. We give global brands everything they need to design and deliver exceptional digital experiences. We’re passionate about transforming how companies interact with customers across every screen. The Opportunity Adobe Experience Platform and Apps powers real-time customer experiences for the world’s largest enterprises — unifying data, resolving identity at scale, orchestrating journeys, and activating audiences across channels. The Forward Deployed Engineer sits at the intersection of solution architecture, technical consulting, and hands-on engineering. You’ll work directly with Adobe’s strategic customers to solve complex platform challenges, design scalable architectures, and build solutions that accelerate adoption. You’ll operate in a multi-functional Customer Pod with end-to-end ownership, partnering with customers, product teams, and engineers to turn complex problems into working solutions. What You’ll Do Partner with strategic customers to understand their architecture, workflows, security requirements, and business objectives. Translate complex customer problems into scalable solution designs, reference architectures, and working prototypes. Investigate and resolve production-level platform issues across data ingestion, identity resolution, journey orchestration, and audience activation. Des

FEQ427R597 As a Sr. Solutions Architect, you are an expert-level technical leader responsible for the organization's most complex customer engagements. You drive consumption strategy, own executive-level relationships, and serve as the definitive technical authority for your accounts. You have declared your archetype—a recognized technical specialization that makes you a force multiplier across your team and region. You operate at the intersection of deep technical expertise, strategic account planning, and executive influence. The Impact You Will Have Drive the technical and consumption strategy for the organization's most complex customer engagements, directly influencing platform adoption and revenue growth. Own senior-level technical relationships — serving as a trusted advisor on enterprise data and AI strategy Lead the most complex architecture engagements: multi-workload platforms, enterprise-wide migrations, real-time systems, and AI/ML at scale Operate as an Expert on the Databricks Platform with a declared archetype — actively mentoring others and driving horizontal impact across your team Develop and execute competitive strategies for your customers, positioning Databricks against incumbent and emerging platforms Orchestrate cross-functional teams (DSAs, SSAs, Partners, Product) to deliver enterprise-grade solutions Coach and develop junior SAs (L3–L5) on technical depth, customer engagement, and use case prioritization Contribute to Field Engineering thought leadership through customer-facing content, workshops, and community engagement What We Look For 8+ years in solutions architecture, principal engineering, technical pre-sales leadership, or a senior customer-facing technical role Expert-level coding proficiency — Python, SQL, and ideally Spark/PySpark. You will complete a live coding assessment and a platform build during the interview Deep expertise in enterprise data architecture: distributed systems at scale, streaming/real-time, lakehouse

FEQ427R503 Sr. Solutions Architect (L6) The Role As a Sr. Solutions Architect, you are an expert-level technical leader responsible for the organization's most complex customer engagements. You drive consumption strategy, own executive-level relationships, and serve as the definitive technical authority for your accounts. You have declared your archetype—a recognized technical specialization that makes you a force multiplier across your team and region. You operate at the intersection of deep technical expertise, strategic account planning, and executive influence. The Impact You Will Have Drive the technical and consumption strategy for the organization's most complex customer engagements, directly influencing platform adoption and revenue growth. Own senior-level technical relationships — serving as a trusted advisor on enterprise data and AI strategy Lead the most complex architecture engagements: multi-workload platforms, enterprise-wide migrations, real-time systems, and AI/ML at scale Operate as an Expert on the Databricks Platform with a declared archetype — actively mentoring others and driving horizontal impact across your team Develop and execute competitive strategies for your customers, positioning Databricks against incumbent and emerging platforms Orchestrate cross-functional teams (DSAs, SSAs, Partners, Product) to deliver enterprise-grade solutions Coach and develop junior SAs (L3–L5) on technical depth, customer engagement, and use case prioritization Contribute to Field Engineering thought leadership through customer-facing content, workshops, and community engagement What We Look For 8+ years in solutions architecture, principal engineering, technical pre-sales leadership, or a senior customer-facing technical role Expert-level coding proficiency — Python, SQL, and ideally Spark/PySpark. You will complete a live coding assessment and a platform build during the interview Deep expertise in enterprise data architecture: distributed syst

About the Team Our mission is to promote growth in local economies by building connections with businesses across the nation and expanding access to the DoorDash platform. The DoorDash for Business Account Management (Post-Sales) Team is focused on expanding revenue and deepening strategic partnerships across our managed customer base through cross-sell, upsell, product adoption, and new use-case development. While customer health and retention remain foundational, this is a growth-focused team accountable for delivering incremental revenue. Our team combines relationship management, consultative selling, and strategic problem-solving to help customers get more value from DoorDash for Business. We partner across functions to connect customers’ needs with solutions that drive measurable business outcomes. About the Role Senior Enterprise Account Managers own the strategic vision, growth, and optimization of programs for our most complex and strategically important corporate customers in North America. They lead high-value expansion opportunities across customer organizations, build trusted executive relationships, and consistently deliver against quarterly revenue and expansion quotas. This role carries a higher growth expectation, typically reflected in a larger quota and/or a portfolio of higher-value accounts. Senior Account Managers operate with a high degree of autonomy, setting account strategy, anticipating risks, and leading complex commercial conversations and cross-functional efforts with minimal direction. They also extend their impact beyond their own book through proactive coaching, scalable growth playbooks, and ownership of team-wide initiatives. You’re excited about this opportunity because you will… Own a growth-focused portfolio of our most complex enterprise customers and deliver against quarterly revenue and expansion quotas through cross-sell, upsell, product adoption, and new use-case development. Identify, develop, negotiate, and close large, s

CSQ427R238 Sr. Manager, AI Forward Deployed Engineering (FDE) Mission The AI Forward Deployed Engineering (AI FDE) team is a highly specialized customer-facing AI team at Databricks. We deliver professional services engagements that help customers build and productionize first-of-its-kind GenAI applications, and we work cross-functionally with AI Product, Research, and Engineering to shape long-term strategic priorities. We are looking for a world-class leader to lead and grow our AI FDE team in India. In this role, you will lead customers on their AI transformation with Databricks, push the boundaries of our product, recruit and develop top data scientists/machine learning engineers, and manage a portfolio of key accounts. Candidates should expect to travel at least once a month. You will report directly to our India FDE leader and dotted line to the APJ AI FDE leader. The ideal candidate is based out of Bangalore or Mumbai. Candidates should expect to travel at least once a month. The impact you will have: Lead and scale a high-performing AI forward deployed engineering team, including hiring, mentoring, and building a team structure to support long-term growth and execution at scale Shape cross-functional collaboration by influencing Product, R&D, and GTM, ensuring voice-of-customer insights and delivery learnings help inform the product roadmap and GTM strategy Develop and expand executive relationships with key customers and partners (including VP+, CIO/CDO-level stakeholders), acting as a trusted advisor during complex technical engagements and AI transformations Partner with Field Engineering and Sales leadership to set strategy for strategic accounts and coordinate delivery across functions Lead strategic AI initiatives, practice development, and scalable delivery processes Own OKRs for AI-services led accounts, revenue, utilization, and public references Represent Databricks as a thought leader in AI through conference talks, published content, etc. Wha

REQ ID: CSQ427R198 Location: Stockholm, Sweden Mission The Forward Deployed AI Engineering (AI FDE) team is a highly specialised customer-facing AI team at Databricks. We deliver professional services (PS) engagements to help our customers build and productionize first-of-its-kind AI applications with a focus on GenAI. We work cross-functionally with AI/ML Product, Research, and Engineering to shape long-term strategic priorities and initiatives. We are looking for a world-class leader to lead and grow our EMEA AI FDE team. In this role, you will lead customers on their AI/ML transformation with Databricks, push the boundaries of our product, recruit and develop top data scientists/machine learning engineers, and manage a portfolio of key EMEA accounts. You will report directly to the Head of EMEA AI FDE. The impact you will have: Lead and scale a world-class AI/ML professional services team, including hiring, mentoring, and building a team structure to support long-term growth and execution at scale Develop and expand executive relationships with EMEA customers and partners (including VP+, CIO/CDO-level stakeholders), acting as a trusted advisor during complex technical engagements and AI transformations Align with Field Engineering and Sales Leaders to define joint strategies for strategic accounts and ensure strong delivery coordination across functions Lead strategic AI PS initiatives, practice development, and standardised delivery processes; design scalable engagement models and reusable solutions for repeatability across the global team Shape cross-functional collaboration by influencing Product, R&D, and GTM—ensuring voice-of-customer insights and delivery learnings help inform the product roadmap and GTM strategy Own OKRs for AI-services led accounts, revenue, utilisation, and public references Represent Databricks as a thought leader in AI/ML What we look for: Extensive experience managing, hiring, and building a team of high-performing data scie