Sr Customer Success Engineer Jobs

Senior Product Designer Location: Montreal or Quebec Schedule: 9:00am - 6:00pm PST About Numa Numa is building the platform to power AI-native dealerships, rearchitecting automotive service and sales with advanced AI agents that automate customer interactions, streamline operations, and reimagine how dealerships work. Numa integrates AI into every aspect of dealership functions—from rescuing customer calls and voicemails that generate more revenue, to reducing customer resolution times that drive overall customer satisfaction (CSI), to improving dealership team productivity and accountability. Numa has raised $50 million from leading investors (Google, Threshold, Costanoa, Mitsui, and Touring Capital). The Role We're hiring a Senior Product Designer to own major product areas and work closely with Product and Engineering to define and design new experiences from concept through launch and iteration. This role is for a senior individual contributor who is comfortable operating with meaningful ambiguity, rapidly evolving technologies, and a fast-moving product environment. This role reports to the Head of Design. You'll be designing for the AI agents that handle customer calls and voicemails, and shaping the service and sales workflows dealerships rely on every day. Design itself is changing alongside AI. We're looking for someone who's excited by that without losing sight of the fundamentals: strong product judgment, customer empathy, design craft, and a willingness to question assumptions. What You'll Do Own end-to-end product design for major features and product areas, from early exploration through shipped work and iteration Help clarify ambiguous problems, contributing to problem framing rather than waiting for perfect inputs Partner closely with PMs and engineers to improve solution quality and execution speed Develop firsthand understanding of customer workflows through customer conversations, call reviews, analytics, and field visits Participate in customer i

The Team + The Role Mind the Product Training helps organizations build better products by connecting them with product management expertise, training, and advisory services. Through a network of trainers and product leaders, the team helps companies improve how they develop products, operate as data-driven organizations, and evolve in the era of AI. As Sr. Program Manager, Mind the Product Training, you will build and deliver customer training programs that are well-scoped, operationally strong, and aligned to customer goals. You will partner with the Director of Mind the Product, Program Management colleagues, customers, trainers, advisors, and internal stakeholders to shape solutions, operationalize engagements, and deliver a consistently high-quality customer experience. This role is not responsible for writing individual class content. This is a role based in-office in San Francisco or Raleigh or Remote in the United States. What this looks like day-to-day Training opportunity assessment: Partner with the Director of Mind the Product to qualify inbound training opportunities and shape program approaches that address specific customer business challenges. Translate customer goals into practical engagement structures that can be delivered effectively. Program operations and delivery: Coordinate the onboarding of training customers, gather key engagement details, schedule sessions, and manage the operational steps required for smooth delivery. Facilitate trainer selection based on the client’s industry, location, and training needs while ensuring trainers receive the background needed to customize delivery. Pre-training readiness: Manage pre-training communication with clients to collect attendee lists, schedule sessions and send attendees pre-class materials. Post-class follow-up: Collect feedback from attendees, trainers, and clients after each engagement. Generate client feedback reports that summarize key takeaways, performance metrics, and opportunities to im

REQ# FEQ427R34 At Databricks, our core principles are at the heart of everything we do; creating a culture of proactiveness and a customer-centric mindset guides us to create a unified platform that makes data science and analytics accessible to everyone. We aim to inspire our customers to make informed decisions that push their business forward. We provide a user-friendly and intuitive platform that makes it easy to turn insights into action and fosters a culture of creativity, experimentation, and continuous improvement. You will be an essential part of this mission, using your technical expertise to demonstrate how our Data Intelligence Platform can help customers solve their complex data challenges. You'll work with a collaborative, customer-focused team who values innovation and creativity, using your skills to create customized solutions to help our customers achieve their goals and guide their businesses forward. Join us in our quest to change how people work with data and make a better world! The impact you will have: Form successful relationships with clients throughout your assigned territory to provide technical and business value in collaboration with an Account Executive and a Senior Solutions Architect. Gain excitement from clients about Databricks through hands-on evaluation and Spark programming, integrating with the wider cloud ecosystem and 3rd party applications. Contribute to building the Databricks technical community through engagement at workshops, seminars, and meet-ups. Become a Big Data Analytics advisor on aspects of architecture and design. Support your customers by authoring reference architectures, how-tos, and demo applications. Develop both technically and in the pre-sales aspect with the goal of becoming an independently operating Solutions Architect. What we look for: Familiarity working with clients, creating a narrative, answering customer questions, aligning the agenda with important interests, and achieving tangible outcom

P-1388 As a Sr. Manager of the Data & AI Support Engineering team, you will lead and manage a team of Technical Solutions Engineers responsible for driving deep technical resolutions for complex customer issues across Spark, AI/ML, Streaming, and Lakehouse platforms. You will help customers realize business value from Databricks Ecosystem products through strong technical leadership, AI-first operational innovation and customer-centric execution. Mission Lead and scale a world-class AI-first Data & AI Support Engineering organization that combines deep technical expertise, operational excellence, intelligent automation and customer-centric support to accelerate issue resolution, improve platform reliability and drive exceptional customer outcomes across enterprise-scale Data and AI workloads. Build AI-enabled support workflows and reusable automations to improve resolution speed and support quality. Use Agentic AI systems, logs, telemetry, observability platforms and internal systems to accelerate troubleshooting and root-cause analysis safely. Create reusable runbooks, prompts, and agentic workflows that scale operational efficiency across teams. Ensure strong AI governance, customer data safety, validation practices, auditability, and human-in-the-loop controls. Partner with Engineering and Product teams to drive AI-first support innovation and operational excellence. Outcomes Drive AI-first support transformation initiatives that improve resolution speed, case quality, operational efficiency and customer experience. Partner with Engineering and Product teams to operationalize AI-assisted diagnostics, observability insights, and intelligent escalation management for enterprise customers. Build and scale reusable AI-enabled workflows, automations, runbooks, and operational intelligence frameworks across the support organization. Lead and manage Technical Solutions Engineers, Team Leads, and support operations personnel across AMER support functions based ou

REQ ID: CSQ427R198 Location: Amsterdam, Netherlands Mission The Forward Deployed AI Engineering (AI FDE) team is a highly specialised customer-facing AI team at Databricks. We deliver professional services (PS) engagements to help our customers build and productionize first-of-its-kind AI applications with a focus on GenAI. We work cross-functionally with AI/ML Product, Research, and Engineering to shape long-term strategic priorities and initiatives. We are looking for a world-class leader to lead and grow our EMEA AI FDE team. In this role, you will lead customers on their AI/ML transformation with Databricks, push the boundaries of our product, recruit and develop top data scientists/machine learning engineers, and manage a portfolio of key EMEA accounts. You will report directly to the Head of EMEA AI FDE. The impact you will have: Lead and scale a world-class AI/ML professional services team, including hiring, mentoring, and building a team structure to support long-term growth and execution at scale Develop and expand executive relationships with EMEA customers and partners (including VP+, CIO/CDO-level stakeholders), acting as a trusted advisor during complex technical engagements and AI transformations Align with Field Engineering and Sales Leaders to define joint strategies for strategic accounts and ensure strong delivery coordination across functions Lead strategic AI PS initiatives, practice development, and standardised delivery processes; design scalable engagement models and reusable solutions for repeatability across the global team Shape cross-functional collaboration by influencing Product, R&D, and GTM—ensuring voice-of-customer insights and delivery learnings help inform the product roadmap and GTM strategy Own OKRs for AI-services led accounts, revenue, utilisation, and public references Represent Databricks as a thought leader in AI/ML What we look for: Extensive experience managing, hiring, and building a team of high-performing data

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. As a GQ FE Central QE Product Senior Engineer, you will lead network-level quality and reliability improvement initiatives to meet product, qualification, and customer requirements. This role goes beyond document-based quality work and requires strong technical depth in Front-End (FE) manufacturing, as well as the ability to influence and drive execution across a matrix organization. You will work closely with GQ, CPIE, Process Engineering (PE), and FE fab teams to establish and deploy best-known methods (BKMs), define clear line-of-sight metrics, and execute cross-functional action plans that improve product quality and reliability, and higher tier supply. You will also chair and facilitate network forums to align stakeholders, remove roadblocks, and ensure timely closure of issues and deliverables. Key program activities include driving cross-site benchmarking for F10 metallization and OMT expansion to ensure product quality performance matching across the network. Responsibilities and Tasks Drive alignment and collaboration guidance from Quality Organizations in FE Manufacturing, GQ, and PE. Develop, manage, and communicate strategic plan for high tier product grade yield, F10 metallization and OMT expansion equivalency program. Conduct analysis to identify cross-site gaps and support driving cross-site matching (e.g., quality/reliability indicators, yield/product grade performance), translating insights into prioritized actions and measu

FEQ427R64 Location: Brisbane At Databricks, our core principles are at the heart of everything we do; creating a culture of proactiveness and a customer-centric mindset guides us to create a unified platform that makes data science and analytics accessible to everyone. We aim to inspire our customers to make informed decisions that push their business forward. We provide a user-friendly and intuitive platform that makes it easy to turn insights into action and fosters a culture of creativity, experimentation, and continuous improvement. You will be an essential part of this mission, using your technical expertise to demonstrate how our Data Intelligence Platform can help customers solve their complex data challenges. You'll work with a collaborative, customer-focused team that values innovation and creativity, using your skills to create customized solutions to help our customers achieve their goals and guide their businesses forward. Join us in our quest to change how people work with data and make a better world! The impact you will have: Develop customer engagement strategies in partnership with Account Executive(s) in your designated territory. Coach junior Solutions Architects and teams on use case prioritization and building technical champions. You will influence stakeholders at all levels through complex engagements with the wider cloud ecosystem and 3rd party applications, ensuring they are excited by the Databricks vision and solution strategy. Be a 'champion’ for both customers and colleagues, operating as an expert solution architect and trusted advisor for significant data analytics architecture, design, and adoption of the Databricks Data Intelligence Platform. Contribute to Databricks' technical community engagement by developing customer-facing collateral and leading workshops, seminars, and meet-ups. Opportunity to continue your development in one of four tracks - technical specialization, industry vertical thought leadership, strategic custom

FEQ227R255 The Role As a Sr. Solutions Architect, you are an expert-level technical leader responsible for the organization's most complex customer engagements. You drive consumption strategy, own executive-level relationships, and serve as the definitive technical authority for your accounts. You have declared your archetype—a recognized technical specialization that makes you a force multiplier across your team and region. You operate at the intersection of deep technical expertise, strategic account planning, and executive influence. The Impact You Will Have Drive the technical and consumption strategy for the organization's most complex customer engagements, directly influencing platform adoption and revenue growth. Own senior-level technical relationships — serving as a trusted advisor on enterprise data and AI strategy Lead the most complex architecture engagements: multi-workload platforms, enterprise-wide migrations, real-time systems, and AI/ML at scale Operate as an Expert on the Databricks Platform with a declared archetype — actively mentoring others and driving horizontal impact across your team Develop and execute competitive strategies for your customers, positioning Databricks against incumbent and emerging platforms Orchestrate cross-functional teams (DSAs, SSAs, Partners, Product) to deliver enterprise-grade solutions Coach and develop junior SAs (L3–L5) on technical depth, customer engagement, and use case prioritization Contribute to Field Engineering thought leadership through customer-facing content, workshops, and community engagement What We Look For 8+ years in solutions architecture, principal engineering, technical pre-sales leadership, or a senior customer-facing technical role Expert-level coding proficiency — Python, SQL, and ideally Spark/PySpark. You will complete a live coding assessment and a platform build during the interview Deep expertise in enterprise data architecture: distributed systems at scale, streaming/real-time, l

P-1448 About the Role Databricks is seeking an experienced Sr. Designated Support Engineer/Premier Support Engineer with a strong technical foundation in Apache Spark and a passion for customer engagement. This self-motivated professional will demonstrate high commitment to both customers and internal teams, with excellent communication, project management, and problem-solving skills. In this role, the Sr. Designated Support Engineer/Premier Support Engineer will build and maintain close relationships with strategic customers, manage and prioritize critical issues, and ensure a high-touch, proactive support experience. The Impact You Will Have Manage large strategic accounts to provide a high-touch support experience. Deep-dive into complex Apache Spark and Data Engineering issues, analyzing Spark UI, thread dumps, and driver/executor logs to resolve critical performance bottlenecks. Advise strategic customers on Data Engineering best practices, including optimizing ETL/ELT pipelines, data modeling, and leveraging the Databricks Lakehouse architecture (Delta Lake/Iceberg). Project manage all open support cases to expedite support ticket closure. Facilitate customer correspondence with Engineering, Product Team, SMEs, and Accounts Teams to advance tickets toward resolution. Directly engage on business-impacting situations and ensure recovery of functionality for the customer. Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays, and mitigate issues. Effectively use sound business judgment, risk avoidance, and SME resources to coordinate team efforts to solve problems. Carry out regular reviews of customer cases to identify trends and proactive optimization opportunities. Champion and advocate for customers and chair roundtables to ensure close communication and relationship building with key stakeholders. Drive customer self-sufficiency by ensuring customers understand how to engage with the Databricks S

Your challenge As an Integration Consultant, you focus on the technical analysis and implementation of our integration solutions into our customer’s business systems. Together with our integration architects, your contributions assist with delivering high-quality, fully-tested, and documented solutions by integrating our solution with enterprise systems such as SAP. You are responsible for: Designing and implementing integration workflows. Writing integration scripts. Designing and executing data mapping, data modeling, and data loading. Developing specifications. Analyzing customer needs. Performing testing. Developing integration solutions. About you Essential talents and qualifications: A Bachelor’s or Master’s degree in Computer Science, Mathematics, Industrial Engineering, or similar. A solid background in IT. 1-3 years of experience in systems integration implementations, troubleshooting, or support. Hands-on experience in building complex integrations with a broad variety of application types and technologies. Great analytical and problem-solving skills. A customer-oriented and results-committed attitude. Passionate about working in a multinational, customer-driven environment. A team player who can also work independently. Fluent in English. Willingness to travel. Bonus points if you have: Knowledge of or experience with SAP (PP and MM). Integration experience with enterprise systems like SAP or Blue Yonder. Experience with communication protocols for SAP (through BAPI / RFC), databases, and files. Web services technologies such as HTTP, SOAP, and REST (based APIs). Middleware such as SAP PO and SAP PI. Experience with MES/WMS. Proficiency in data communication or transformation techniques. Hands-on experience in designing, building, testing, debugging, deploying, and managing APIs and integrations. Experience with ETL tools. Technical knowledge of SQL, R, JavaScript, Python, etc. Soft skills ·

Sr. Account Manager Govt Description - Job Summary • This role is responsible for focusing on large strategic deals to drive long-term revenue growth for the organization. The role proactively seeks for expansion opportunities within the existing accounts. The role guides a team of account managers while mentoring them on selling techniques and ensuring all performance metrics and KPIs are met. Responsibilities • Demonstrates an exceptional level of subject matter expertise and thought leadership and applies consultative-selling techniques to identify and advance opportunities. • Develops account plans and long-term sales pipeline focusing on larger deals, portfolio management, and selling the organization’s offerings. • Identifies and navigates complex customer requirements, aligning them with the organization’s capabilities, and makes strategic decisions on the most suitable direct/indirect supply chain options. • Builds and maintains strong relationships with high-level clients, gaining a deep understanding of their unique business needs. • Directs and coordinates all activities on accounts; advocates for client needs in negotiating solution sales and troubleshooting delivery issues. • Develops and executes sales strategies, territory account plans, and market penetration strategies to drive revenue growth and expand market share. • Analyzes and interprets key performance indicators (KPIs) and market trends to provide insights and recommendations to the senior management for optimizing sales performance. • Engages strategically with partners to improve win rates on selective deals; consistently exceeds and manages quarterly, half-yearly, and yearly sales quotas. • Leads and oversees high-stakes contract negotiations with major clients, ensuring contract terms and renewals are strategically aligned with the company&#39

JOB DESCRIPTION: JOB SUMMARY Contribute to the long-term growth of Abbott Nutrition products in territory by increasing awareness among Health Care Professionals on the important role of nutrition in improving quality of life, and the superiority of Abbott products to competitor brands. Gain new business and grow existing business through a multichannel, customer engagement strategy that builds HCP confidence in and loyalty to Abbott brand products. CORE JOB RESPONSIBILITIES Understand the market and category opportunities within territory to identify opportunities for market share growth at the customer/account level Maintain deep, current knowledge about medical and nutritional science, the evolving healthcare landscape, and emerging digital trends to support selling and educating a broad and deep network of HCPs about Abbott products Develop and execute on multichannel customer engagement plans that generate demand for Abbott brand product and grow recommendation and market share Leverage information about customer segmentation, type and behaviors to inform customer engagement and account management strategies Develop and maintain strong relationships with HCPs throughout the customer account, at different levels of responsibility and influence using existing relationships with HCPs and others to expand customer network Secure commitment to recommend Abbott products as the brand of choice by increasing HCP knowledge about the role and importance of nutrition on patient quality of life at key points throughout the patient care jo

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Micron Technology’s vision is to transform how the world uses information to enrich life, and our commitment to people, innovation, tenacity, collaboration, speed and customer focus enables us to fulfill our mission as a global leader in memory and storage solutions. This means conducting business with integrity, accountability, and professionalism while supporting our global community. The state-of-the-art memory and storage solutions we create help drive breakthroughs in scientific and medical research, power-saving innovations such as lights-out data centers, and technological advancements including artificial intelligence, machine learning, and autonomous vehicles. Key Responsibilities Define and evolve Micron’s corporate development strategy, including M&A thesis development, target landscape prioritization, and inorganic growth frameworks in partnership with senior executive leadership. Independently source, evaluate, and assess M&A, partnership, and strategic investment opportunities, including strategic fit, valuation, value-creation potential, risk factors, and integration considerations. Own the full deal lifecycle from initial screening and diligence to deal structuring, negotiation, executive-level recommendations, and post-close integration planning. Build and maintain a high-value external network of target company executives, founders, investors, bankers, private equity partners, venture capital leaders, and strategic advisors to support proactive deal origination and relationship-driven d

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Sr. Site Reliability Engineer (Production Engineer) to join our team. This is a hybrid role (onsite three days a week in Santa Clara, CA, reporting to the Senior Manager, Site Reliability Engineering in the Zero Trust Exchange department. As a key member of the Zero Trust Exchange team, you will own the systems-level reliability and performance of Zscaler’s high-throughput bare-metal and cloud infrastructure processing tens of billions of daily transactions across a global, multi-region fleet. This is a software-first SRE role: you will write production-grade code and automation, drive the shift from reactive incident response, and bring engineering discipline to the systems-level work - OS, network and application debugging - that keeps the fleet operating safely at scale. What You’ll Do (Role Expectations) Maintain high availability across large-scale bare-metal Linux/BSD fleets, Kubernetes clust

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Sr Software Engineer to join our team. This is a Hybrid role, reporting to the Senior Manager, Software Engineering in the Exposure Management & Security Operations department. As a passionate engineer you will work with a team of cloud architects in building scalable, high performance backend applications for our cloud engineering org. You will play a pivotal role in enhancing our multitenant architecture and global footprint for the world’s largest cloud security platform. What you’ll do (Role Expectations) Implementing scalable, high-performance backend services and APIs Ensuring code quality by writing and maintaining unit, integration, and performance tests; monitor, debug, and optimize system performance Collaborating with cross-functional teams to deliver integrated solutions and contribute to Agile/Scrum processes like sprint planning and retrospectives Participating in on-call rotation