Support Analyst Jobs

About the role As an Enterprise Sales Manager at Perplexity, you'll lead a team of Account Executives selling Perplexity Enterprise and Computer to Enterprise accounts. You'll be responsible for hiring and ramping the team, coaching sellers through complex enterprise sales cycles, and owning team revenue targets. Responsibilities Lead, coach, and develop a team of Account Executives, providing regular feedback to drive individual and team performance Own team revenue targets, with accountability for pipeline creation, deal execution, and forecast accuracy Hire, onboard, and ramp new Account Executives in partnership with Recruiting and Enablement Coach the team on outbound prospecting, account planning, and converting existing self-serve customers into Enterprise relationships Support AEs in complex, multi-stakeholder deals, including executive alignment, technical evaluation, security review, and negotiation Run a regular cadence of 1:1s, pipeline reviews, and deal reviews, maintaining accurate Salesforce data and forecasts Partner with Enablement, Product, Marketing, Customer Success, and RevOps to translate field feedback into action You may be a good fit if 7+ years of enterprise software sales experience, with 3+ years directly managing quota-carrying Account Executives A track record of meeting or exceeding team revenue targets in a high-growth environment Experience hiring, ramping, and developing sellers Experience coaching teams to generate their own pipeline through outbound and account-based prospecting Strong command of Salesforce, pipeline management, and forecasting Background selling technical products, ideally AI, data, or infrastructure Comfort operating without an established playbook

Lead HR Business Partner Location: Austin, TX or San Carlos, CA Reports to: Sr. Director of Human Resources About the Role Natera is looking for a Lead HR Business Partner with deep Employee Relations expertise to serve as both a strategic advisor and a hands-on partner to our business. You will spend more than half your time on employee relations: advising leaders, conducting investigations, and resolving complex issues, while also shaping people programs that support a high-performing, inclusive, and accountable culture. You will support a mix of lab-based and office-based teams, so you’ll need to be comfortable working on-site with employees in a fast-paced, regulated lab environment. What You’ll Do Employee Relations (50%+ of role) Serve as the primary ER resource for managers and employees, providing advice, coaching, and resolution on complex workplace issues Lead thorough, compliant investigations in partnership with internal legal counsel, and manage associated risk Analyze ER trends and metrics to identify root causes and recommend solutions Partner with HR leadership to reinforce a culture of respect, inclusion, and accountability HR Business Partnership Advise leaders on compensation, benefits, performance management, and team development Lead and support HR programs including engagement, onboarding, offboarding, talent development, and training Contribute to workforce planning, succession planning, and retention strategies Partner with recruiting and hiring managers to attract top talent, and participate in interviews as appropriate Assess development needs and coach managers and employees with actionable feedback Stay close to the employee experience through regular on-site presence, monitoring engagement and acting on what you learn Identify and drive HR process improvements that raise functional excellence What You’ll Bring Required Bachelor’s degree in Human Resources, Business, Education, or equivalent experience 8+ years as an HR Business Partner i

firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health. firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI. We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun. We named our company firsthand because we believe that lived, or “firsthand,” experience is invaluable for gaining trust and building meaningful relationships. While we are listing this role externally as Peer Recovery Specialist—a widely recognized term—internally we refer to this important role as firsthand Guide (fG), or a Core Guide. In our peer-led model, fGs play a critical role in outreach and engagement, supporting individuals living with SMI to achieve and maintain both behavioral and physical wellness. Trust is at the heart of everything we do, and fGs are uniquely empowered to connect with people who have disengaged from—or never accessed—the services and supports that can improve their quality of life. This role carries the expertise of a Peer Recovery Specialist, but with our distinctive approach and mission woven into every interaction. The Core Guide partners closely with other members of the firsthand Care Team to drive whole health w

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Administrative Coordinator – Contractor Location: Aliso Viejo, CA Hybrid, Contract role - 12 months About the Role We are seeking an experienced Administrative Coordinator to provide administrative and operational support to a global team while supporting the day-to-day operations of the Aliso Viejo office. This role supports team members and stakeholders across multiple regions and time zones while serving as a key onsite resource for the local office. Working in partnership with the Sr. Manager overseeing the site, the Administrative Coordinator will support day-to-day onsite operations, serve as an onsite point of contact, and help identify, coordinate, and escalate office needs as appropriate. This is a highly collaborative and hands-on role with responsibilities spanning global team coordination, onsite operations, meetings, workshops, events, and administrative support. The ideal candidate is an experienced administrative professional who is comfortable navigating a fast-paced, global environment, managing multiple priorities, and partnering effectively across teams and functions. While this position will not be dedicated to supporting an individual executive, experience with executive-lev

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview Harvey is building a best-in-class go-to-market engine, and we're looking for a Lead System Administrator, CX is a senior individual contributor responsible for administering, operating, and continuously improving Harvey's Zendesk platform and the broader Customer Experience systems stack, including Planhat, Sierra, and new platforms as they are adopted, across the full customer journey from pilot through renewal. Zendesk is the primary system of ownership; the stack around it is growing, and this role grows with it. This role applies deep platform expertise to design scalable workflows, implement automation, and maintain system reliability so Zendesk and its integrations evolve alongside the business while maintaining strong governance, documentation, and stability. Y

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The AI Solutions Architecture team is a group of specialists with a deep understanding of Stripe's products that partners with AI users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success. SAs on this team leverage their expertise in the broader subscription, billing, and payments industry to influence revenue growth across Stripe’s product portfolio, and collaborate with sales, support, product management, and Stripe’s executive team to provide the best experience to our most valued customers. What you’ll do As an AI Solutions Architect, you'll be a key technical advisor driving the adoption of Stripe's product solutions among top AI companies. You'll collaborate with cross-functional teams to craft successful solution plans and shape our product roadmap to meet the unique needs of AI businesses. Your role will involve developing and advising on innovative billing strategies, engaging with AI founders and technical stakeholders, and positioning Stripe as the go-to monetization partner in the AI ecosystem. You'll have the opportunity to influence the future of AI commerce, tackling complex challenges at a global scale in a dynamic, collaborative environment. Your work will be instrumental in establishing Stripe as the leader in AI monetization infrastructure, driving innovation in the rapidly evolving AI industry. Responsibilities AI-Specific Technical Expe

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block. The Role Block’s Business Resilience is part of the Security Governance Risk and Compliance team. The Business Resilience helps ensure that critical products, services, operations, and supporting technology can continue through disruption and recover within expected timeframes. The team partners across business, technology, risk, compliance, legal, regional entities, and third-party teams to identify resilience risks, validate recovery capabilities, support governance expectations, and drive practical remediation. This role will help operate and mature Block’s resilience program across business continuity, disaster recovery, crisis management, operational resilience, third-party resilience, testing, reporting, and regulatory compliance support. The role requires someone who can translate resilience requirements into clear business and technology actions, communicate risk in a practical way, and support accountable owners through testing, remediation, and governance. The ideal candidate is also comfortable improving how resilience work gets done. They should be able to identify manual or repeatable workflows, support AI-enabled and automation opportunities, improve reporting and dashboards, help administer resilience tooling, and build scalable templates, evidence processes, and self-service mechanisms that reduce friction while improving

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team Decagon’s Talent team partners directly with company leadership to shape org design, define what success looks like, and hire the people who will shape our future. We’re Gen AI-native and constantly pushing the boundaries of how Talent teams operate—moving fast, solving hard problems, and building a world-class organization. Within Talent, our Executive Talent & Strategic Projects function helps build Decagon’s leadership team and develops new tools, programs, and ways of working that make our Talent organization more effective. About the Role We’re looking for a Talent, Strategic Projects Associate to build systems from zero to one and take on some of recruiting’s biggest, most ambiguous bets. You’ll work alongside teammates to understand how they work, uncover problems, and identify practical solutions. From sourcing and candidate engagement to interview coordination and approvals, you’ll define the problem, ship the smallest testable version, and turn what works into a repeata

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The opportunity: Flexport continues to experience significant growth as a technology platform for international trade. One of the company's core products is Customs which is working on behalf of clients to facilitate the import of goods across international borders. The process includes classifying the imported items, calculating duties, and transmitting this information to the US government. The Customs team works with clients, shippers, and other freight companies to collect and file the necessary documentation required by different governments to import goods. Internally, the Customs team works closely with our technology partners to drive innovation through process automation. This product is positioned for more than 10x growth in the coming five years. This is a great opportunity for someone with at least 1 year of Customs experience to join the broker of the future. As part of our team, you'll leverage state-of-the-art technology to streamline and automate customs processes, setting new standards in the industry. You’ll be working alongside industry leaders and experts in a vibrant, intellectually stimulating environment that thrives on innovation

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Department overview: The Solutions Engineer builds, tests, and improves employee technology automations and integrations within agreed designs. The role helps shift support toward earlier detection and safe, repeatable resolution while making solutions easy to operate. Working with senior engineers, platform owners, and support teams, this individual delivers defined components and uses production feedback to improve them. What you’ll be doing: Implementation and quality Develop scripts, API integrations, workflows, and platform configurations for agreed employee technology use cases. Implement defined detection and approved remediation steps, including validation, error handling, logging, and escalation when a case cannot be resolved safely. Write and run tests; document configuration, operation, known limitations, and recovery steps. Monitor owned components, investigate defects, and improve reliability and usability from production feedback. Platforms and integrations Build and maintain assigned integrations and workflows across employee technology systems, which may include ServiceNow, Moveworks, Jira, Slack, Nexthink, Jamf , Microsoft Intune, Microsoft 365, and Microsoft Graph. Use documented APIs and in

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Department overview: The Senior Solutions Architect shapes the technical approach for moving employee technology support from reactive response toward predictive detection, safe self-healing, and higher value enablement. The role turns service needs into cross-platform architecture, reusable patterns, and clear implementation guidance. Working with engineering, operations, platform, security, and architecture partners, this individual makes technical tradeoffs visible and helps teams deliver solutions that can be operated and improved over time. What you’ll be doing: Architecture and technical direction Lead technical discovery for complex, cross-platform employee technology opportunities and define target architectures, integration patterns, and implementation options. Design the flow from service and endpoint signals through detection, diagnosis, approved remediation, escalation, and outcome recording. Set reusable standards for APIs, identity, data handling, observability, testing, rollback, and operational ownership in automation solutions. Assess build versus buy options and emerging AI capabilities against employee value, technical feasibility, security, and supportability. Platform architecture and integratio

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. Who we are We’re a passionate engineering, platform, and operations team building products that help wellness businesses grow and help more people discover experiences that support full, healthy lives. At Mindbody, our software powers the tools fitness, beauty, and wellness businesses rely on every day to serve their communities. We believe great products are built by teams with different perspectives, shared purpose, and a commitment to continuous learning. We’re creating an environment where people feel supported, included, and empowered to do thoughtful work that makes a real-world impact. The Role You'll Play As a Software Engineer II on the Mindbody Software Engineering team, you’ll help build and maintain secure, reliable backend systems that support the Mindbody ecosystem. You’ll work closely with Product, Design, QA, and other engineers to deliver meaningful improvements for our customers and the businesses they serve. You’ll contribute to well-scoped projects with support from your team, continue growing your technical depth, and help create software that powers real-world wellness experiences around the globe. You’ll likely spend time working on: Build and maintain bac

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. At Roblox, we believe advanced research belongs in production, driving core algorithmic advances at a global scale. Machine Learning is a key growth lever, powering everything from real-time 3D generative AI to complex ecosystem economics across our global platform. As an Applied Scientist - PhD Intern, you’ll be part of a community of curious scientists and engineers building the foundational and applied ML methods at a scale of millions of daily active users and billions of daily AI requests. We combine innovative research—including Computer Vision and Graphics, multimodality, NLP, and recommendation systems—with world scaling distributed engineering. During your 12 or 16 week internship in the Winter, Summer, or Fall, you’ll own a high-impact project from ideation and experimentation to production and publication. There’s also the possibility of continued collaboration beyond your internship, as we support experimentation and production with top researchers, engineers, faculty, and PhD candidates globally that can lead to publications at esteemed venues. You Will Prototype, experiment with, and deploy advanced AI, machine learning, and 3D technologies to solve real-world chal

JOB DESCRIPTION: Administrative Assistant, Cubist Systematic Strategies (New York) About Cubist Cubist Systematic Strategies is one of the world’s premier investment firms. The firm deploys systematic, computer-driven trading strategies across multiple liquid asset classes, including equities, futures, and foreign exchange. The core of our effort is rigorous research into a wide range of market anomalies, fueled by our unparalleled access to a wide range of publicly available data sources. Role and Responsibilities Provide administrative support, including calendar management, meeting coordination, and conference room booking, to multiple teams. Strategically partner with teams to alleviate workload and create efficiencies. Create, process, and track expense reports. Organize domestic and international travel arrangements. Assist with campus recruiting coordination, including travel arrangements, catering, swag, and other logistics. Help plan both individual team and larger Cubist-wide events. Provide coverage for other administrative team members as needed. Desirable Candidates Bachelor’s degree required. Proficiency with Microsoft Outlook, Excel, and Word required. Strong communication skills and the ability to build relationships with internal stakeholders. Ability to anticipate problems and effectively follow up. Ability to multitask and prioritize assignments. Ability to exercise sound judgment in assessing and determining how to handle queries, calls and issues. A proactive, solutions-oriented mindset, with strong attention to detail and a focus on operational excellence Commitment to the highest ethical standards

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. Our Talent Operations team is the heartbeat of our People and Places function, responsible for building global scalable tools, systems, processes, and dashboards that support our employees at every stage of their employee journey. We are helping transform the way that the People and Places Team delivers service to employees. As the Senior Manager of Talent Operations (NA) you will help build and deliver a frictionless employee experience spanning across the employee lifecycle for our teams in North America. You will have a critical role on the operations leadership team and will play a part in building out a global “shared services” model. In this role, you will be accountable for the team of people providing front line support for all employee inquiries including benefits and leave administration as well as other operational activities and program delivery. To be successful in this role, you must have a customer-centric and continuous improvement mindset, a proven ability to leverage technology and processes to elevate the employee experience, strong stakeholder management as well as experience building and managing a shared services team in a global matrixed organization. This role reports to the Director, Talent Operations and will work closely across our global centers of excellence (COEs). A day in the life (Responsibilities) Lead People Services (Shared Services) delivery for the North America region. Coach, manage and develop a team of people operations professionals, with a focus on high-quality service delivery across the employee lifecycle including operations, benefits, compensation, and more. Define and monitor metrics and SLAs to measure success of the team and provide insights for decision-making. Drive continuous improvements focused on automation, standardization and s