Support Associate in Warsaw

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Lubisz pracować w zespole i posiadasz doskonałe umiejętności komunikacyjne? Lubisz pracować w dynamicznym środowisku? Jeśli Twoja odpowiedź brzmi tak - czytaj dalej! 🤩 Poszukujemy pracowników na pół etatu (20h/tygodniowo), którzy dołączą do naszego Działu Supportu! (zdalnie) Twoje zadania: Wspieranie naszych klientów oraz partnerów (kurierów, restauracje, sklepy) poprzez live czat, maile i telefon; Efektywna realizacja codziennych zadań zgodnie z ustalonymi procesami i standardami zespołu; Umiejętne zarządzanie czasem i priorytetami; Proaktywne podejście do usprawnień – szukanie rozwiązań, które poprawiają jakość i tempo obsługi klienta; Praca w oparciu o jasno określone KPIs takie jak CSAT, czas odpowiedzi, czy jakość - które wspólnie z Twoim Team Leadem będziecie r

D&B ECC (Enterprise Control Center) Operations provides 24x7 Level 1 support for the organization’s global production applications monitoring, incident handling, escalations and service restorations. This role is responsible for performing proactive monitoring of application alerts and events, follow standard ITIL Incident and Problem processes, escalations procedures, review application run books and execute routine service restoration steps to manage and resolve incidents. Interact with peers, application support teams, engineering teams, service desk and infrastructure NOC to facilitate effective handling of service incidents and requests.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Research Analyst - Associate Managing Consultant All About the Role Advisors Research Center is a new capability designed to respond to fast evolving customer needs for high-quality research support, with the important mission of value realization in developing insights and recommendations. This capability augments Advisors traditional areas of strength. Advisors research center is a global research-oriented competency that applies proven, accredited research and domain experience to partner with any client worldwide to help them drive measurable value by Delivering new research products and strategies to market smoothly and efficiently Successfully leveraging research assets and delivering the most challenging research output that’s impactful for clients Ability to provide key insights

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. The role requires a highly collaborative, customer centric approach with various stakeholder groups including the wider People Team, leaders and employees. The scope includes Poland with some opportunity to support across the Europe region. Our team works in a dynamic, fast paced environment which underpins our relationship-based culture. As such, you’ll need a flexible and adaptable communication style, ability to engage with all levels across the organisation and strong self-awareness to build strong relationships across the business. You will be accountable for customer support & administration across the employee lifecycle. This role is exposed to multiple functional disciplines including compensation, benefits, HR policies, HRIS, reporting, employee relations and analytics. Key responsibilities: Act as the 1st point of contact for all People Team enquiries that come through our case management system or over the phone, providing superior customer service to

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mis

A Career with Point72's Regulatory Reporting Team Point72's Regulatory Reporting department's global mandate is to provide governance across all regulatory filings and obligations for the firm, including but not limited to ensuring completeness of the global inventory of filings, instituting process and workflow controls, facilitating the creation of policies and procedures, and providing process measurement reporting. The department is responsible for preparing reports, generating and coordinating responses for larger cross-departmental filings, managing external vendor relationships, oversight of Technology supporting regulatory filings, evaluating automation options, and administering data standards. The various regulators include but are not limited to the Securities and Exchange Commission (SEC), Commodities Futures Trading Commission (CFTC), National Futures Association (NFA), Federal Reserve/Treasury, Securities and Futures Commission (SFC), Kanto Finance Bureau (KFB), Financial Conduct Authority (FCA), and Monetary Authority of Singapore (MAS). What you'll do Support the preparation and review of filing responses for various regulators (e.g., SEC, NFA, FCA, MAS) Execute MiFID II transaction reporting obligations, including monitoring, validation, and remediation of reporting issues across relevant asset classes Gather requirements, perform functional and data analysis, and contribute to the development of functional and technical specifications for regulatory reportin

CAPCO POLAND * We are looking for Poland based candidate. * This role is hybrid and may require working from the office in Warsaw. At Capco Poland, we’re not just another consultancy - we’re the spark behind digital transformation in the financial world. As a global leader in technology and management consulting, we thrive on helping clients tackle the toughest challenges across banking, payments, capital markets, wealth, and asset management. Business Analyst – Market Risk Data & AI Automation Role Overview We are seeking an experienced Business Analyst within Financial Markets Technology to support Market Risk initiatives, with primary ownership of the Data Quality Management System and associated data-lineage processes. The role will focus on re-engineering and automating manual data-quality and lineage processes using AI/GenAI tooling , while acting as the bridge between business, risk, data and technology teams. Key Responsibilities Own and maintain end-to-end data lineage across the Market Risk Platform (MRP), including source-to-target mappings, interfaces, transformations and downstream dependencies. Analyse ADO tickets, code repositories and documentation to assess change impacts and investigate data-quality issues. Work with data owners, developers and application teams to resolve lineage gaps and maintain accurate documentation. Track lineage changes throughout the delivery lifecycle and ensure documentation remains aligned with producti

CAPCO POLAND *We are looking for Poland based candidate. At Capco Poland, we’re not just another consultancy - we’re the spark behind digital transformation in the financial world. As a global leader in technology and management consulting, we thrive on helping clients tackle the toughest challenges across banking, payments, capital markets, wealth, and asset management. Role purpose The Kondor+ Front Office Functional Consultant will support the functional analysis, configuration, upgrade and validation of the client's Kondor+ / Fusion Kondor / Kondor by Teciem platform, with primary responsibility for Front Office trading, pricing, position management and associated treasury workflows. The consultant will act as the bridge between Treasury/Trading users and the Kondor+ technical team, ensuring that existing business processes, configurations and customizations continue to operate correctly following the upgrade. Key responsibilities Perform functional impact assessment of the Kondor+ upgrade across Front Office functionality. Analyse existing Kondor+ configuration, workflows, deal capture, pricing and position-management functionality. Review release changes and identify potential impacts on existing Kondor+ functionality and customizations. Configure and validate Kondor+ Front Office functionality in upgraded environments. Support treasury products including, depending on client scope, FX, Money Markets, Fixed Income, Repos, Interest Rate Derivatives, FX

Regulatory Reporting Manager A Career with Point72's Regulatory Reporting Team The Regulatory Reporting team provides governance across all regulatory filings and related obligations globally. The team is responsible for report preparation, generating and coordinating responses for large cross-departmental filings, oversight of technology supporting regulatory filings, identification and implementation automation opportunities, and administering data standards. Regulators include but are not limited to the Securities and Exchange Commission (SEC), Commodities Futures Trading Commission (CFTC), National Futures Association (NFA), Monetary Authority of Singapore (MAS), Financial Conduct Authority (FCA), Securities and Futures Commission (SFC), Kanto Finance Bureau (KFB) and Dubai Financial Services Authority (DFSA). WHAT YOU'LL DO Lead and build a high-performing regulatory reporting team in Warsaw, recruiting, mentoring, and developing technical and regulatory expertise Own end-to-end delivery and governance of the firm’s regulatory filings and submissions across jurisdictions, ensuring accuracy and timely delivery Design and scale robust controls, reconciliations, and workflow processes to reduce risk and support regulatory reviews and audits Drive automation and data quality improvements by partnering with technology and data teams to build reporting pipelines, validation routines, and tooling Manage vendor relationships and external service providers, translating busi

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual. Responsibilities: The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This in

As a Developer Support Engineer, you’ll be a trusted technical partner for developers and customers integrating with the Asana platform. You’ll focus on API-related troubleshooting, developer workflows, and integration challenges - helping customers build reliably and confidently on top of our APIs. This is a hands-on role requiring basic programming skills, strong analytical skills, API debugging expertise, centered on delivering high-quality, developer-first support, combining technical depth with clear, empathetic communication. In this role, you’ll work closely with customers to understand their use cases, diagnose complex technical issues, and advocate for improvements to our APIs and platform capabilities. You’ll collaborate cross-functionally with Engineering, Product, and Developer Relations to drive scalable solutions, share developer insights, and improve the overall integration experience. You’ll thrive here if you’re technically curious, detail-oriented, and passionate about helping developers succeed through thoughtful, durable solutions—not just quick fixes. This role is based in our Warsaw office with an office-centric hybrid schedule. Along with most Asanas, you’ll work from this office in person on Mondays, Tuesdays, and Thursdays. Most Asanas have the option to work from home on Wednesdays and Fridays. If you're interviewing for this role, your Talent Acquisition Partner will share more about the in-office requirements. You will: Provide technical support to

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. AS A SENIOR SUPPORT ENGINEER AT SNOWFLAKE, YOU WILL: Develop business relationships and integrate activities with other ET departments to ensure successful implementation and support of project efforts Work with local department managers to analyze and resolve technical issues, and recommend solutions for changing needs Provide global support by managing tickets within our ET Service Management Ticketing System (ServiceNow), including knowing when to escalate priority issues Follow standard operating procedures and quickly redirect problems to the appropriate resources when needed Develop, document, and implement standard operating procedures and customer service guidelines for remote ET support, and pass them down to the Level 1 help desk Actively participate as a global ET member a

Coder is looking for a Customer Support Engineer to join our dynamic, collaborative team. In this pivotal role, you’ll work hand-in-hand with our Product and Customer Success teams, making a direct and lasting impact on our fast-growing business. As part of a small, agile group, your expertise will be highly visible, helping shape the future of our Customer Support function. We’re looking for someone who thrives in a fast-paced environment built on open communication, continuous learning, and creative problem-solving. You are proactive, detail-oriented, tactful, and endlessly curious about new technologies. With a natural instinct for automation, process improvement, and exceptional customer experiences, you’ll troubleshoot complex issues, deliver timely and effective solutions, and communicate with clarity and empathy. Above all, you’ll be a passionate advocate for our customers by driving satisfaction, fostering success, and elevating the support experience at every touchpoint. What you’ll do here Reproduce and debug customer issues by building or using existing test environments and tools Communicate tactfully with customers Gather information, provide diagnostic and resolution steps, convey process and product guidance and follow up after issues are resolved Solve incoming technical support requests in a timely manner, including high-severity urgent cases Identify and communicate product usage trends, bugs and feature requests Guide and mentor new team members on processe

WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. WHY BOX NEEDS YOU Box IT End User Services' primary role is to provide technical services and support to all employees world-wide. We provide major services such as: desktop and audio video support, new hire on-boarding, advanced application configuration and e

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. The Customer Experience Engineering Team builds the internal and external technologies that scale Snowflake’s global support and sales organizations. We empower our technical experts by providing the advanced tools they need to resolve complex issues and drive customer success. Our team specializes in software engineering, data-driven decisions, ML, and LLM-based solutions . We build production-grade systems to automate manual processes and augment the capabilities of our technical staff. Our current focus includes: LLMs : Developing and deploying LLM and agent-based architectures for streamlining troubleshooting Scalable Evaluations : Implementing large-scale evaluations to ensure the quality and reliability of our internal and external tools Process Automation : Designing intellige