Support Associate Kundenservice Mitarbeiter Jobs

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Are you a team player with great communication skills and experience in a customer-facing or logistics role? If you answer yes, we’d love to chat! We are looking for part-time Support Associates (students) to join our Support team in Bratislava. Starting in October 2026! This applies to candidates living outside of Bratislavsky & Trnavsky kraj. What you'll be doing: Handling incoming live chats (and occasionally phone calls) from our customers, venues, and couriers Ensuring that the delivery operation runs smoothly You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment You already have some experience in a customer-facing role, and you are passionate about service This is a shift work position. You can work evenings and weekends too - We are available to our clients seven days a week from 7:00 am to 1:00/2:00 am. Supporting primarily Slovakia, with occasional shifts for Czechia or other markets when necessary You are fluent in Slovak language and you have professional working proficiency in English (minimum B2) What do we offer: Multisport card Employee cashback benefit in W

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Customer Support Associate I to join our team. This is a Hybrid role, reporting to the Senior Manager, Customer Services in the Customer Success Organization department. As a vital member of the support organization, you will drive the seamless activation of products and services, ensuring technical accuracy through detailed URL analysis. You will serve as a critical point of contact for our customers, navigating technical migrations and service deliveries with precision and empathy to ensure an elite user experience. What you’ll do (Role Expectations) Execute essential tasks related to the activation of products, features, and services for a global customer base Review and analyze URLs to determine their purpose or content and assign them to the appropriate category Manage inbound customer inquiries with a high degree of professionalism, ensuring efficient routing to specialized internal te

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Cashiering team’s mission is to ensure accurate, timely movement of funds across customer brokerage and retirement accounts while delivering a compliant, high-quality client experience. We operate with ethics and precision at the center of everything we do to protect our customers' assets. Our team works closely with partners in Compliance, Operations, and Technology to streamline cashiering processes. We foster a supportive, collaborative environment where team members work together to solve complex operational challenges! Our collective goal is to build trusted, scalable financial processes that support Robinhood's growth. As a Cashiering Specialist, you will manage high-volume cashiering workflows—primarily reviewing money movement requests, including ACH, check, wire, and other brokerage transactions—serving as a key operational link between advisors, clients, custodians, and internal partners. In this position, you will serve as quality assurance overview of transactions with high accuracy and efficiency while adhering to strict regulatory requirements including AML, and OFAC review. You will collaborate daily with advisors and internal operations teams to res

Location: Remote Orca is expanding into new product verticals, bringing a new class of regulated assets on-chain with the compliance infrastructure and liquidity primitives to make them actually work. Our ambition reaches beyond becoming the leading provider of financial primitives in crypto—we aim to reshape the foundation of finance itself. If you are someone who is tired of just working another job and wants to build something meaningful, then we invite you to join our team. Orca is seeking a proactive and dedicated individual to join our Community Support Team. In this role, you will be the first point of contact for Orca's users, providing timely support, troubleshooting issues, and fostering a positive environment across our community platforms. This position is integral to ensuring user satisfaction, engagement, and the seamless operation of Orca's ecosystem. What You'll do Respond promptly to user inquiries via social channels (Currently Discord) and ticketing systems (MetaCRM). Troubleshoot user issues, provide detailed and advanced technical support, and escalate out-of-scope problems to appropriate internal teams. Identify critical issues impacting business continuity or security and escalate rapidly. Identify and support VIP users with white-glove service. Funnel partnership and business development inquiries to relevant departments (BD, Marketing, Developer Advocates). Participate in community moderation, ensuring compliance with community guidelines and fostering a safe environment in line with Orca’s core values. Assist in user onboarding and education through the creation of guides, FAQs, workshops, and participation in webinars and AMAs. Gather user feedback and insights to contribute to continuous product and service improvements. Monitor trends within the wider crypto ecosystem and report relevant developments to the Orca team. Collaborate with the Community Support, Marketing, and Product teams to address known and emerging community needs, and p

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. What you’ll be doing As a Sales Support Associate, you’ll be a point of contact for our merchant partners, helping them get timely answers and keep their stores running smoothly on Wolt. You’ll respond to emails and support tickets, make menu and assortment edits, resolve day-to-day issues, and work with internal teams when a request needs further support. Merchant Support – Respond to merchant emails and tickets with clear, helpful answers, keeping partners updated until their requests are resolved. Menu & Assortment Management – Make accurate updates to restaurant menus and retail assortments, making sure their catalogue is kept up to date and compliant with our internal guidelines. Issue Resolution – Troubleshoot merchant, equipment, and operational issues, escalating complex cases to the right team and following through on the outcome. Sales & Operational Support – Help Account Management and Merchant teams with partner requests, administrative tasks, and store updates. Quality & Accuracy – Check that merchant information and menus are accurate, and ensure our merchants are operating to the Wolt standard. Process Improvement & Collaboration – Spot recurring issues, share merchant feedback, and work with internal teams to improve the partn

The SalesOps Associate provides front line support to our rapidly growing sales organization, including answering inquiries, maintaining data health, performing research and working on tasks that enable Account Executives to take data driven decisions, and maintaining the health of our sales tools and systems. MongoDB’s SalesOps Associates are mentored and coached by highly skilled Sales Operations leaders with shown track records. SalesOps Associates will gain practical, real world sales operations experience, along with exposure to the best sales methodology in the industry. This experience provides an enviable foundation for your business career, whether you are passionate about a future in leadership or sales. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Shift Timings: 2:00 PM 10:00 PM (cabs will be provided) You will have the opportunity to Accelerate your career through exposure to the most effective sales methodology and through working side by side with the best sales professionals in the industry Get insights and experience first hand how an effective, fast paced organization operates through learning about marketing/sales processes, collaboration and tools Establish a strong network of peers and mentors Gain insight into a $45Bn technology industry that is rapidly transforming Responsibilities Data maintenance and cleanup initiatives such as Account Hierarchy, merging unnecessary accounts, contact movement and contact merging, cloud org movement etc Front line/Tier 1 Support for Sales via the Sales Operations Case Queue, including initial triage of new Cases, fixing/resolving/responding to Cases as knowledge & experience allows, and raising cases to Salesforce.com Administrators or other teams like Deal Desk where appropriate Serve as an initial point of escalation from other Sales Support functions (Deal Desk, Commissions, Support Operations) where they need assistance from SalesOps Data updates, such a

Our Mission You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. We’re here to give power to the patient. For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting . We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started. Your Impact on our Mission: As an Enterprise Support Associate, you will own the end-to-end support experience for a portfolio of healthcare providers. You will ensure providers receive maximum value from Zocdoc’s products and services by resolving their queries, optimizing their profiles, and proactively identifying opportunities for improvement. You will be the primary point of contact for support cases, collaborating with cross-functional teams to deliver a seamless provider experience. Your Day to Day Is… Manage and resolve provider support cases via email and phone, ensuring timely and high-quality responses Own the full lifecycle of support cases in Salesforce, including triage, status updates, documentation, and closure Proactively identify and address provider needs, recommending solutions and improvements Escalate complex issues to the appropriate internal teams (EOP, ECSM, AE, IS) and follow up to ensure resolution Collaborate with Enterprise Onboarding Partners, Client Success Managers, and Account Executives to delive

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. You will be Lyft support’s voice on all social media channels, fielding questions and resolving issues from passengers and drivers in real-time. As an active representative of Lyft, you will strengthen our community by providing a helpful, effortless and trusted support experience. The ideal candidate is a confident and clear communicator who consistently and thoughtfully represents Lyft support and Lyft’s brand across all channels to fully resolve our customers needs. They handle sensitive situations with good judgment, resolving issues with empathy and precision. They understand that trust is built one interaction at a time and take real pride in creating a smooth experience for our entire community. They are highly organized and self-motivated, understanding when to resolve issues independently and when to escalate them. They work well with cross functional partners to ensure Lyft's support & brand voice remains unified. Most importantly, they are reliable, detail-oriented, and dedicated to delivering excellent service to our customers. Responsibilities: Triage problems from our community and own issue resolution, escalating to designated team(s) only when necessary Be Lyft’s support voice on social media and other digital channels and exercise impeccable judgment as Lyft's support representative Proactively solve issues and foster trust with our beloved customers Create a personalized, positive and effortless experience for the Lyft community Work cross-functionally with Product, Marketing, and other teams to ensure a cohesive voice of support Be a community advocate for Lyft Willingness to work a wide range of hours and weekends Experience: 1+ years of experience in customer service or sales mandatory 1+ years of experience with social media or communications is a plus! Cap

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. You will be Lyft support’s voice on all social media channels, fielding questions and resolving issues from passengers and drivers in real-time. As an active representative of Lyft, you will strengthen our community by providing a helpful, effortless and trusted support experience. The ideal candidate is a confident and clear communicator who consistently and thoughtfully represents Lyft support and Lyft’s brand across all channels to fully resolve our customers needs. They handle sensitive situations with good judgment, resolving issues with empathy and precision. They understand that trust is built one interaction at a time and take real pride in creating a smooth experience for our entire community. They are highly organized and self-motivated, understanding when to resolve issues independently and when to escalate them. They work well with cross functional partners to ensure Lyft's support & brand voice remains unified. Most importantly, they are reliable, detail-oriented, and dedicated to delivering excellent service to our customers. Responsibilities: Triage problems from our community and own issue resolution, escalating to designated team(s) only when necessary Be Lyft’s support voice on social media and other digital channels and exercise impeccable judgment as Lyft's support representative Proactively solve issues and foster trust with our beloved customers Create a personalized, positive and effortless experience for the Lyft community Work cross-functionally with Product, Marketing, and other teams to ensure a cohesive voice of support Be a community advocate for Lyft Willingness to work a wide range of hours and weekends Experience: 1+ years of experience in customer service or sales mandatory 1+ years of experience with social media or communications is a plus! Cap

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. As a Customer Support Representative (CSR) you will act as the frontline key person, responsible for providing support and assistance to customers who have inquiries or issues with our product or services. The role: Respond to customer inquiries via email, chat, or social media in a timely and professional manner Provide accurate information and support to customers to resolve their issues Identify and escalate complex issues to Tier 2 support when necessary Collaborate with other teams such as technical support specialists, support product specialists, and leadership to resolve customer issues Record and maintain accurate customer information within our CRM systems (Intercom & Salesforce) Meet individual and team performance metrics (KPI’s) such as first response times, first contact resolution rates, and customer satisfaction Continuously improve your own product knowledge and remain up to date with our product, services and processes Provide constructive feedback to the business and leadership team to improve customer support processes and procedures About you : High school diploma or equivalent; college or a degree in a related field is desirable but not essential At least 1 year experience within a tech

Customer Support Associate — AMER - United States - Georgia - Atlanta - Peachtree St NW. Apply via Workday.

Customer Support Associate — AMER - United States - Georgia - Atlanta - Peachtree St NW. Apply via Workday.

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. What you’ll be doing Managing the onboarding process for new merchants joining the platform Supporting merchants during their first days of operation to ensure a smooth launch experience Providing guidance on menu setup, operational readiness, and platform best practices Advising merchants on ways to improve quality, customer experience, and order volume Monitoring merchant performance and supporting them in achieving operational and business goals Supporting the launch of new areas and contributing to market expansion projects Acting as the main point of contact for onboarding-related questions and operational support Collaborating cross-functionally with Commercial, Merchant Services, Operations, and Support teams Identifying opportunities to improve onboarding processes and merchant experience Ensuring merchants are fully equipped to succeed and grow on the platform Our humble expectations Experience in customer service or another people-facing business role Recent graduates with strong communication skills and a proactive mindset are welcome to apply Communication and training skills Tech-savvy and comfortable learning new tools and systems Solution-oriented mindset with good problem-solving skills Coordinating and multitasking abilities Comfortable work

Overview: We are seeking a Junior IT Support Technician to join our IT Support Team. This role is ideal for someone passionate about technology and eager to provide IT system support. The role supports the Desktop Systems and General IT matters at the Guidepoint office in Shanghai. This includes triaging hardware and software issues, network problems and other IT tasks as assigned. What You'll Do: Provide helpdesk support to a technical and non-technical staff in a Windows/MAC environment Management of desktop systems, and applications (MS Office / Firefox, etc) Setting up and configuring new desktops and users Troubleshoot network issues, desktop application issues, security issues (Anti-virus, malware, etc) Available off hours to monitor and respond to support calls and alerts; Printer management; Audio/Video devices Provide remote support to global users Manage and support mobile devices Inventory management Maintain a knowledge base, documentation and administration procedures Research on new technology Knowledge of Ticketing systems/Helpdesk ( ManageEngine , ServiceNow , Jira etc) Basic troubleshooting /understanding : Azure environment , Endpoint , Intune , O365 Admin Portal / Exchange Online What You Have: Bachelor's Degree 3-4 years of experience with IT Support in a corporate office environment Previous internship/volunteering/extracurricular experience OS: Working knowledge of Windows OS. (Mac/Linux a plus) Networking: LAN, WAN, TCP/IP, DHCP, DNS, Active Directory Security: Data & Network security Network/traffic security (file/folder, content filtering, etc) Knowledgeable in Spy/Malware/Virus vulnerabilities Spam filtering; Knowledge of messaging protocols Hardware: Dell Laptops, Printers, Docking Stations, Monitors Applications: Basic Desktop applications, Application deployment and updates as needed Microsoft Suite, including Teams, O365 Office Suite Data recovery tools, Microsoft Office, QuickBooks, etc Telecommu

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. As a Technical Support Associate, you’ll be at the forefront of the Gong customer experience & create #ravingfans by providing an exceptional & consultative support experience for our customers. Support Associates are proactive, innovative, and empowered to solve the customer challenges of today, while thinking strategically to delight our customers long term. We operate on a hybrid working model, which we define as 3 days a week in our Lehi, UT office. RESPONSIBILITIES Deliver an outstanding support experience via email and scheduled calls for customers using Gong products while meeting key performance goals. Learn the ins and outs of Gong products and build expertise with common integrations (such as telephony systems, web conferencing tools, Salesforce, and APIs). Partner with internal teams to troubleshoot issues, help identify potential b