Support Experience Guide Jobs

Enterprise Customer Success Manager - East Location: New York City - in-office (on-site required) Language: Fluent in Spanish, with the ability to conduct business-level conversations with customers Key Responsibilities: Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts. Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights. NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support. Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention. Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives. Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base. Required Skills / Experience: Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field. 7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry. Hands-on builder mentality: comfortable working directly inside the product (building dashboards, data models, or workflows) rather than only directing others to do the technical work. Experience navigating complex enterprise sales environments with multiple priorities and stakeholders. Strong analytical skills with a proven ability to s

We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives. This is an in-office role based out of the San Francisco office. Key Responsibilities: Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts. Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights. NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support. Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention. Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives. Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base. Required Skills / Experience: Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field. 4+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry. Strong analytical skills with a proven ability to solve complex problems using data. Excellent communication and interpersona

Job Title: Specialist Speech and Language Therapist Banding: Band 6 Location: Preston Start Date: ASAP Duration: Ongoing Contract Hourly Rate: Competitive (Dependent on Experience) Working Hours: Full-time Job Overview Pulse is currently seeking a skilled and experienced Specialist Speech and Language Therapist to join a community-based Adult Speech and Language Therapy team in Preston. This role will involve providing specialist assessment and intervention for adults with communication and swallowing difficulties within a community setting. The successful candidate will work as part of a multidisciplinary team, delivering high-quality, patient-centred care to support individuals in achieving the best possible outcomes. Key Responsibilities Provide specialist Speech and Language Therapy assessments for adults with communication and swallowing disorders. Deliver evidence-based interventions for patients with a range of neurological and age-related conditions. Undertake dysphagia assessments and management in line with professional guidelines. Develop and implement individualised treatment plans to meet patient needs. Work collaboratively with multidisciplinary teams, carers, and other healthcare professionals. Maintain accurate clinical records and reports in accordance with local and professional standards. Contribute to service development and quality improvement initiatives where appropriate. Qualifications and Experience Degree or equivalent qualification in Speech and Language Therapy. Registered with the Health and Care Professions Council (HCPC). Dysphagia trained with proven experience managing adult swallowing disorders. Experience working within adult community Speech and Language Therapy services. Demonstrable experience assessing and treating communication difficulties. Excellent communication, organisational, and clinical reasoning skills. Ability to work independently and as part of a multidisciplinary team. Why Choose Pulse?

Foundation Risk Partners , one of the fastest growing insurance brokerage and consulting firm in the US, is adding a Commercial Lines Account Manager to their Acentria team. Job Summary: We are seeking a detail-oriented and customer-focused Commercial Lines Account Manager to join our team. The Account Manager will be responsible for servicing and retaining an assigned book of commercial insurance business while providing exceptional support to clients, producers, and carrier partners. This role requires strong communication skills, insurance knowledge, and the ability to manage multiple priorities in a fast-paced environment. Essential Functions: Manage an assigned book of commercial lines accounts. Serve as the primary point of contact for clients regarding policy service needs. Process policy changes, endorsements, renewals, certificates of insurance, audits, cancellations, and reinstatements. Review coverage, identify gaps, and provide recommendations based on client exposures. Prepare and deliver renewal proposals and coordinate marketing efforts when applicable. Maintain accurate client records and documentation in the agency management system. Respond promptly to client inquiries and carrier requests. Collaborate with producers and internal teams to ensure client satisfaction and retention. Assist clients with claims reporting and claims follow-up as needed. Ensure compliance with agency workflows, carrier requirements, and regulatory guidelines. Proactively manage account activities and deadlines to maintain service excellence. Education & Experience: 440 Customer Representative License or 220 Property & Casualty General Lines Agent License 3+ years of commercial insurance experience preferred. Strong knowledge of commercial insurance coverages and policy forms. Excellent written and verbal communication skills. Strong organizational and time management abilities. Ability to prioritize tasks and manage multiple deadlines. Proficiency wit

Job Title: Aseptic Pharmacy Technician Banding: 5 Location: Bradford Start Date: ASAP End date: April Hourly Rate: £19-£21 Working Hours: 37.5 Job Overview We are seeking an experienced Aseptic Pharmacy Technician to join our team. The successful candidate will be responsible for the accurate preparation, assembly, and documentation of sterile medicinal products within an aseptic environment. This role ensures compliance with regulatory standards, aseptic technique, and quality assurance procedures to support safe and effective patient care. Key Responsibilities Prepare sterile pharmaceutical products, including intravenous admixtures, cytotoxic drugs, parenteral nutrition, and other aseptic preparations, in accordance with approved procedures. Operate within controlled cleanroom environments, maintaining strict aseptic technique and contamination control. Follow Standard Operating Procedures (SOPs), Good Manufacturing Practice (GMP), and relevant regulatory guidelines. Accurately label, check, and document all aseptic preparations. Perform routine cleaning, environmental monitoring, and equipment checks within aseptic areas. Participate in validation, media fills, and competency assessments as required. Assist in stock control, storage, and rotation of raw materials and consumables used in aseptic services. Identify, report, and document deviations, incidents, and near-misses in line with quality systems. Work collaboratively with pharmacists, technicians, and other healthcare professionals to meet service demands. Support training of new staff and contribute to continuous quality improvement initiatives. Qualifications and Experience Accredited Pharmacy Technician qualification (or equivalent). Registration with the relevant professional or regulatory body (where applicable). Previous experience working in an aseptic or cleanroom environment is highly desirable. Knowledge of aseptic techniques, GMP, and infection control principles. Why Choose Pulse? Competitive p

Job Title: Sonographer Banding: Band 7 Location: Bradford, West Yorkshire Start Date: ASAP Duration: 3 months Working Pattern: Part-time (Wednesday to Friday) Hourly Rate: £50–£55 We are currently seeking a highly skilled Band 7 Sonographer with a specialism in obstetrics to join our client’s team in Bradford. This part-time role is available for three days per week (Wednesday to Friday) over a three-month period and offers a competitive hourly rate. Key Responsibilities In this role, you will be responsible for conducting high-quality obstetric ultrasound scans, ensuring accurate and timely reporting in accordance with clinical guidelines. You will collaborate with other healthcare professionals to support patient care, maintain comprehensive and accurate records, and contribute to the efficient operation of the ultrasound department. Qualifications and Experience HCPC Registration (Health and Care Professions Council) Postgraduate Certificate in Medical Ultrasound or DMU (Diploma of Medical Ultrasound) Proven experience in obstetric ultrasound Excellent communication and interpersonal skills Ability to work independently and within a multidisciplinary team Why Work with Pulse? From the moment you register with Pulse, our focus is entirely on you. Our experienced recruitment consultants understand your specialty and are committed to finding roles that align with your skills and preferences. As a preferred or sole supplier to many clients, we offer exclusive opportunities not available elsewhere. We prioritise your professional goals, listen to your needs, and treat you as a valued individual—not just a resource. How to Apply If you are interested in registering with us, learning more about this position, or exploring other opportunities, we would love to hear from you. Please apply using the link below. Reasonable Adjustments If you have a disability or require any reasonable adjustments during the recruitment process or in the workplace, pl

ROLE SUMMARY Medical Information Customer Experience Specialist (MICES) provides technical and medical information to Healthcare Professionals and patients/caregivers with high a degree of quality and customer service in the local language. The MICES may also assist with secondline content management activities. MAIN RESPONSIBILITIES / DUTIES • Medical Information Customer Experience Request Management. • Research and respond to inquiries received via multiple channels including (but not limited to) phone, email, webform, live chat or postal mail, within the required timelines and standards. • Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines. • Identify and report adverse events and product quality complaints within required timelines. • Provide response in customer’s local language using approved resources in English. • May support a therapeutic area team with secondline activities including (but not limited to) escalation management and content creation General Responsibilities • Ensure continuity and quality of service for customers across all countries of cover by supporting Medical Information IDM Customer Experience Country/Cluster Lead and relevant MI colleagues. • Identify continuous improvement (CI) opportunities to improve processes and take an active role in implementation of process improvement. • May be required to represent MI in required Pfizer Country Office (PCO) activities and communicate with and raise awareness of MI to PCO and Business Units (BUs) which may include (but not limited to) the creation of reports, attendance at relevant meetings and training of PCO colleagues. • May support the Country Relationship Management for a specific market(s) • Act as a point of contact for other MI staff, ensu

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. The Manager, Claims Vendor Management leads Pie's Claims Vendor Management program for assigned strategic claims vendors, with a strong focus on oversight of managed care program vendors. This role manages Claims vendor relationships including managed care services (medical bill review, pharmacy benefit management, utilization review, provider networks), legal vendors (law firms and litigation support), investigative services, support vendors (transportation, translation), and API-integrated technology vendors. The Manager executes vendor strategy in partnership with Claims leadership, including supporting a sunset program to eliminate redundant contracts, running a formal RFP process for competitive vendor selection, and leading contract negotiations and renegotiations to optimize value and performance within their assigned vendor categories. This role requires strong relationship management skills, solid analytical capabilities to identify cost reduction opportunities, and the ability to collaborate across Claims, Legal, Finance, and Procurement to drive vendor performance improvements and ensure compliance with billing practices. How You'll Do It Vendor Management Program Development Support implementation of Pie's Claims Vendor Management program for assigned strategic claims vendors. Execute vendor management strategy for the Claims Department in partnership with Claims leadership. Support and help develop vendor management team members contributing to strategic initiatives. Create and maintain a centralized repository of all vendor contracts with

Leidos is seeking an experience Cloud Engineering Lead to join our Defense Enclave Services (DES) team, who will support an extensive digital modernization program critical to Defense Information Systems Agency (DISA) and Department of Defense (DoD) Fourth Estate Agencies. The Senior Cloud Engineer will design, develop, configure, and deploy IaaS/PaaS and SaaS services within the Azure Cloud to fulfill end user requirements. The position will support multiple engineering projects modernizing the DoD Environment, including the migration of applications from on-premise to the cloud and zero-trust network initiatives. Engineering efforts will include design, deployment, test, and migration of the solutions the candidate develops. PROGRAM Link: www.leidos.com/des JOB LOCATION : Remote (Onsite at Ft. Meade as needed) CLEARANCE REQUIREMENT : Must possess an Active SECRET or above DoD clearance to be considered. (US Citizenship required) Primary Responsibilities Provide thought leadership and mentoring to team of cloud engineers, including frequent collaboration with the other technical team leads and solutions engineers Design and deploy as code system architecture for IaaS/PaaS/SaaS services in the Azure Cloud Provide inputs to the design of the enterprise’s cloud and mission architecture Evaluate and support application architectures across platforms to ensure alignment to cloud and application modernization strategies, capabilities and requirements Continually identify opportunities for improvement, including innovations aimed at improving the user experience, improving efficiencies, and lowering sustainment costs Enforce security best practices and guidelines, leveraging knowledge of security policies, network security,

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. The New York Times is looking for a FOIA editor to oversee and guide our strategy of using the Freedom of Information Act and other local, state and federal public records laws to obtain information from governmental and public entities. You will serve as a hub for the newsroom’s public records requests, helping provide resources and guidance to journalists across The Times about how to maximize our ability to obtain information in the public’s interest. You will serve as a consultant to teams on effective tactics, working with reporters and editors at the inception of stories and projects to help integrate FOIA requests early in the process. You will also be responsible for developing story ideas and original coverage through the FOIA process, identifying opportunities to obtain public records that will generate news. You are excited to experiment with new technology and formats and collaborate with our data, visual and product teams to tell stories that resonate with our audience. You will help track and expedite public records requests by maintaining a centralized database of FOIA requests and appeals, and will work closely with the Legal department to identify efforts that merit litigation support. This position is based in New York and includes regular attendance in the office each week. The person will also work closely with our bureau in Washington and make periodic visits there. Responsibilities: Develop and refine FOIA request

Job Title: Java Backend Lead - Vadodara About Us “Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. Position: Java Backend Lead Location: Vadodara Experience: 10+ Years Work Mode: Hybrid (Work from Client Office) Key Responsibilities Lead the design and development of scalable, high-performance backend applications using Java, Spring Boot, and Microservices. Provide technical leadership and drive solution design, architecture decisions, and engineering best practices. Design and build robust Microservices and REST APIs for enterprise-grade applications. Lead features and technical initiatives from design and development through testing, deployment, and production support. Guide and men

Role Description: We are seeking a Senior Technical Implementation Engineer to join Commercial Cyber Operations. This person will lead hands-on technical work across varied customer environments. Compliance Leads will own NIST SP 800-171 interpretation and assessment readiness; this engineer will design, implement, and validate the systems that support those requirements. Responsibilities: The listed responsibilities are not exhaustive and additional responsibilities may be assigned based on the evolving needs of the organization. We are seeking a dynamic individual who is able to adapt and take on new responsibilities as they arise. Assess unfamiliar customer environments and lead technical implementation plans with the Compliance Lead. Configure and secure Microsoft 365, GCC High, Azure, Entra ID, Active Directory, Google Workspace, Google Cloud Identity, and hybrid environments. Design, migrate, and operate endpoint-management programs across multiple mobile device management and unified endpoint management platforms, including Jamf and Microsoft Intune. Implement identity, multifactor authentication, least privilege, endpoint security, logging, vulnerability management, patching, backup, and recovery controls. Configure and troubleshoot Windows, macOS, iOS, Android, networks, firewalls, VPNs, segmentation, DNS, and secure remote access. Work directly with customer IT teams, service providers, and vendors to resolve complex technical issues. Validate completed work and produce clear configuration records, diagrams, evidence, and runbooks. Guide other implementation engineers and turn repeatable work into standards, scripts, and automation. Minimum Experience and Qualifications: Senior-level experience designing, administering, securing, and troubleshooting varied business IT environments. Strong hands-on experience with both Microsoft and Google environments, including Microsoft 365, Entra ID, Active Directory, and Google Workspace. Broad mobile device management

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. As an Inside Sales Rep, you’ll serve our direct customer channel by working with small business owners and giving them the support they need. The sales team is flexible and adaptable — we navigate challenges and problem-solve quickly in service of our mission. Pie is a highly collaborative team that communicates constantly. You’ll work across teams and with stakeholders, so strong communication and coordination skills are essential. You’ll be in regular contact with customers by phone and email to sell and build relationships. How You’ll Do It Build relationships and sales with Direct customers You will be calling inbound leads from our lead database, setting appointments, and maintaining our lead and prospect systems. You will take inbound calls (and some outbound) from warm leads, prospects who want to talk to us (no cold calling). Further qualify prospects through a series of questions to understand their business needs. Policy, sales and closing Partner with the underwriting team to ensure policy can be written. Present policy and close deal. The Right Stuff 1 year of Inside sales experience is required. 1 year of experience in high transactional environments is preferred. An active property & casualty license. The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant v

Manager – Residential Mortgage Underwriting Role Overview As a Manager – Residential Mortgage Underwriting at JazzX AI , you will lead a team of residential mortgage underwriting consultants responsible for translating real-world underwriting expertise into scalable, AI-powered mortgage underwriting solutions. You will be responsible for team management, underwriting quality, process governance, and domain leadership , while partnering closely with Product, Engineering, and AI teams to ensure underwriting logic, risk assessment, and decisioning accurately reflect industry standards and GSE guidelines. The ideal candidate will have strong hands-on experience in residential mortgage underwriting, proven people-management capabilities, and the ability to translate complex underwriting decisions into structured rules, workflows, and actionable feedback for technology teams. Key Responsibilities 1. Team Leadership & People Management Lead, mentor, and manage a team of residential mortgage underwriting consultants. Allocate underwriting assignments and ensure timely completion of deliverables. Review team performance, productivity, quality, and adherence to underwriting standards. Conduct regular 1:1s, provide coaching and feedback, and support professional development. Build a culture of accountability, knowledge sharing, and continuous improvement. Identify skill gaps and drive training and upskilling initiatives for the underwriting team. 2. Underwriting Quality & Governance Oversee underwriting of residential mortgage loan files, including purchase, rate-term refinance, and cash-out refinance transactions. Ensure underwriting decisions align with Fannie Mae DU and Freddie Mac LP guidelines , investor requirements, and applicable lending policies. Review complex, high-risk, and exception files and provide guidance to the team on appropriate decisions. Establish quality standards and conduct periodic reviews/audits of underwriting decisions. Identify recurring e

About the Team OpenAI’s mission is to ensure that artificial general intelligence benefits all of humanity. Hiring the right people — especially at the executive level — is one of the most important ways we pursue this mission. We’re seeking a Recruiting Coordinator to join our team, focusing on the logistics and coordination of recruiting efforts for the Recruiting organization. This role will involve close collaboration with recruiters, sourcers, interviewers and hiring managers, ensuring operational excellence and a standout candidate experience. You will primarily be responsible for scheduling interviews, managing the logistics of onsite interviews, streamlining processes, and scaling programs. This role is a non-exempt, hourly position based on a 40-hour work week with potential for overtime earnings. About the Role As a Recruiting Coordinator, you will: Take ownership of the scheduling process, end to end, for evergreen and opportunistic hiring needs. Act as a partner for recruiting ops problems and help us find solutions through a mix of data, tools, and collaboration. Greet candidates onsite in the office to provide a welcoming interview experience. Be the primary scheduling and interview planner for various Recruiters and Hiring Managers across the Robotics team. Use our tools like Ashby, Guide, ChatGPT, G-Suite, and others to uphold a timely and positive hiring experience and process. Have the ability to problem solve and adapt to an ever-changing environment while maintaining confidentiality and discretion. Manage clear, concise, timely, and professional communication with candidates and hiring partners in written and verbal form. Handle candidate reimbursement & travel (domestic and international). Work with our Executive Operations team to support and improve candidate experience and management of senior and executive level candidates. Qualifications: 5+ years of recruiting coordination experience, including experience scaling processes and driving