Support Experience Guide Jobs

About Sigma Computing Sigma Computing is at the forefront of cloud-based analytics and business intelligence, transforming the way businesses leverage their data to make informed decisions. Our platform bridges the gap between complex data queries and business insights, providing an intuitive interface for users of all technical backgrounds. We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives. Key Responsibilities: Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts. Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights. NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support. Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention. Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives. Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base. Required Skills / Experience: Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related fie

About Sigma Computing Sigma Computing is at the forefront of cloud-based analytics and business intelligence, transforming the way businesses leverage their data to make informed decisions. Our platform bridges the gap between complex data queries and business insights, providing an intuitive interface for users of all technical backgrounds. We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives. Key Responsibilities: Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts. Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights. NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support. Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention. Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives. Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base. Required Skills / Experience: Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related fie

Position Overview The Design Center Coordinator is the cornerstone of the Design Center experience, serving as the primary point of contact for clients from the moment they arrive through successful handoff and post-visit follow-up. This role blends hospitality, sales instinct, deep product and industry knowledge, and operational precision to ensure a seamless, high-touch client journey. They are the operational linchpin between project managers, stakeholder and team members. They drive productivity, structure and momentum. The Coordinator supports sales execution by guiding clients through their visit, coordinating with consultants and product experts, capturing and managing accurate information, and ensuring disciplined follow-up. This role acts as the client’s advocate, the team’s connector, and the owner of front-end experience quality. This role requires a minimum of 7 years of experience in the building industry and/or consultative sales environment, with demonstrated ability to manage complex projects, guide high expectation clients, and support sales teams with confidence and credibility. Client Experience & Ownership Serve as the primary point of contact for assigned clients during initial engagement and early project stages Welcome, qualify, and establish rapport with clients upon arrival, understanding project scope and desired outcomes Facilitate introductions and smooth transitions to appropriate Category Consultants or Product Specialists Maintain continuity for returning clients and builder or trade accounts Set clear expectations regarding next steps, timelines, and points of contact Ensure a professional, responsive, and consistent client experience aligned with brand standards Lead, Information & CRM Discipline &nb

The Developer Experience (DX) team at Amplitude builds and maintains the foundations that power how developers integrate, extend, and trust Amplitude across platforms. Our mission is to make Amplitude’s SDKs reliable, easy to adopt, and a joy to build on, so customers can confidently instrument their products and unlock insights at scale. We’re looking for a Staff Software Engineer, iOS to play a key technical leadership role on our DevEx team. In this role, you will lead the design and development of Amplitude’s core iOS SDKs, including Analytics and Session Replay , and serve as the iOS platform expert that other SDK teams, such as Statsig, Guides, and Surveys rely on. As a Staff Engineer, you’ll operate with a wide scope and high impact: setting technical direction for the iOS platform, driving cross-SDK architecture, improving performance and reliability, and raising the bar for developer experience across Amplitude’s mobile ecosystem. As a Staff Software Engineer, you will: Lead the technical direction, architecture, and long-term evolution of Amplitude’s iOS SDK platform. Own and drive development of core iOS SDKs, including Analytics and Session Replay, with a strong focus on performance, reliability, and ease of use. Act as the iOS platform expert and trusted partner for other SDK teams (Experiment, Guides, Surveys), enabling them to build on shared foundations safely and efficiently. Design and evolve shared infrastructure, APIs, and abstractions that scale across multiple iOS SDKs. Collaborate closely with Product, and Customer Support to ensure SDKs meet real customer needs. Lead cross-team technical discussions, reviews, and architectural decisions that span multiple SDKs. Improve developer experience through better APIs, documentation, tooling, testing strategies, and sample apps. Mentor senior and mid-level engineers, raising the overall quality and effectiveness of the team. You'll be a great addition to the team if you have: A strong focus on develop

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. The International Desk is seeking a Conflict Operations Editor . This is a dedicated newsroom role for a veteran journalist who has demonstrated sharp judgment and leadership working in security-sensitive assignments. You will help guide our most ambitious and complicated newsgathering efforts, in close partnership with our security team. You will work closely with the International Editor and the desk’s top leaders to navigate the challenges of reporting in conflict zones and other difficult environments and ensure that the safety and security of our staff is a top priority. You will direct correspondents in the field, serve as a partner to their editors and coordinate with our security advisers and newsroom leadership. You will assess risk and make tough calls while building systems to support our journalists around the world in an era of prolonged and changing war. This is an in-office position preferably based in London, and includes regular attendance in the office four days each week. There may be some flexibility to work remotely per departmental guidance. You will also be expected to deploy internationally as news events dictate. Responsibilities: Build and guide newsgathering operations: The primary goal of this position is to inform and ensure we’re making the right calls on assignments in security-sensitive locations. With guidance and close partnership from our security experts, you will collaborate with senior editor

Job Title: Locum Paediatric Dysphagia Speech and Language Therapist Banding: Band 6 Location: Frimley Start Date: ASAP Rate: £24.00–£32.00 per hour Working Hours: Full-time or Part-time Job Overview We are currently seeking a skilled and dedicated Paediatric Dysphagia Speech and Language Therapist to join a specialist service in Frimley. This is an exciting locum opportunity for an experienced Band 6 Speech and Language Therapist with expertise in paediatric dysphagia assessment and management. In this role, you will work with children and young people presenting with a range of speech, language, communication, and feeding/swallowing difficulties. You will play a vital role in delivering high-quality, evidence-based interventions, supporting children and their families to achieve the best possible outcomes. Key Responsibilities In this role, you will: • Assess, diagnose, and manage paediatric dysphagia and feeding difficulties in line with professional guidelines and competencies. • Provide specialist speech and language therapy assessment and intervention for children with communication and swallowing needs. • Develop and implement individualised treatment plans tailored to each child's needs. • Work collaboratively with families, carers, education staff, and multidisciplinary teams to support effective care planning. • Maintain accurate and up-to-date clinical records in accordance with HCPC and local service standards. • Contribute to case discussions, reviews, and multidisciplinary team meetings. • Provide advice, training, and support to parents, carers, and other professionals where appropriate. Qualifications and Experience To be considered for this role, you must have: • A recognised degree in Speech and Language Therapy (or equivalent). • Current HCPC registration. • Membership of the Royal College of Speech and Language Therapists (RCSLT). • Previous experience working as a Speech and Language Therapist within paediatric services. • Demonstrable experience

Job Title: Locum Adult Acute Speech and Language Therapist Banding: Band 6/7 Location: Basingstoke Start Date: ASAP Rate: £24.00–£32.00 per hour Working Hours: Full-time / Part-time Job Overview We are currently seeking an experienced and dedicated Adult Acute Speech and Language Therapist to join a busy acute service in Basingstoke. This locum opportunity is suited to a Band 6 or Band 7 therapist with experience managing adult acute caseloads and providing specialist dysphagia assessment and intervention. In this role, you will work within a multidisciplinary team supporting adults with communication and swallowing difficulties arising from a range of acute medical conditions. You will play a vital role in delivering high-quality, patient-centred care within a fast-paced hospital environment. Key Responsibilities In this role, you will: • Assess, diagnose, and manage adults presenting with speech, language, communication, and swallowing difficulties within an acute setting. • Provide specialist dysphagia assessment and management in line with professional and clinical guidelines. • Develop and implement evidence-based treatment plans tailored to individual patient needs. • Work collaboratively with multidisciplinary teams to support effective patient care and discharge planning. • Maintain accurate and up-to-date clinical documentation and reports. • Provide education and support to patients, families, carers, and healthcare professionals. Qualifications and Experience To be considered for this role, you must have: • A recognised degree in Speech and Language Therapy (or equivalent). • HCPC registration and membership with the Royal College of Speech and Language Therapists (RCSLT). • Previous experience working within an adult acute setting. • Proven experience in dysphagia management, which is essential for this role. • Excellent communication and organisational skills. • The ability to work independently and effectively as part of a multidisciplinary team. Why C

*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-turn-id="request-WEB:4a322360-2990-461d-a733-a4caa0b4dbc6-3" data-turn-id-container="request-WEB:4a322360-2990-461d-a733-a4caa0b4dbc6-3" data-testid="conversation-turn-8" data-scroll-anchor="false" data-turn="assistant"> Job Title: Locum Adult Acute Speech and Language Therapist Banding: Band 5 Location: Denmark Hill Start Date: ASAP Rate: £19.00 – £24.00 per hour Working Hours: Full-time or Part-time Job Overview We are currently seeking a dedicated and skilled Adult Acute Speech and Language Therapist to join a dynamic multidisciplinary team in an acute hospital setting based in Denmark Hill. This locum opportunity is ideal for a Band 5 Speech and Language Therapist with experience working with adult inpatients and a strong interest in delivering high-quality care within acute services. In this role, you will support adult patients presenting with a range of communication and swallowing difficulties, working closely with medical, nursing, and allied health professionals to provide effective assessment and intervention. The successful candidate will be dysphagia competent and confident managing adult acute caseloads within a fast-paced environment. Key Responsibilities In this role, you will: • Assess, diagnose, and manage adults with speech, language, communication, and swallowing difficulties within an acute inpatient setting. • Deliver evidence-based dysphagia assessment and intervention in line with professional and clinical guidelines. • Work collaboratively with multidisciplinary teams to support safe and effective patient care and discharge planning. • Maintain accurate and up-to-date clinical documentation in accordance with HCPC and local standards. • Provide patient-centred care and tailored management plans to support rehabilitation and recovery

Job Title: Adult Neuro Rehab Speech and Language Therapist Banding: Equivalent to Band 6–7 Location: Leeds Start Date: ASAP Duration: Permanent Salary: £38,682 – £46,580 FTE (dependent on experience) Working Hours: Full-time Job Overview Pulse is currently seeking a passionate and skilled Speech and Language Therapist to join a specialist neurological rehabilitation centre in Leeds. This permanent role offers the opportunity to work within a multidisciplinary team supporting individuals with acquired brain injuries and complex neurological conditions. The centre provides an initial 12-week rehabilitation programme, which may be extended based on individual needs. The service is built on a neuro-behavioural approach, with a strong focus on enabling people to regain independence and rebuild their lives. Key Responsibilities Deliver specialist speech and language therapy to adults with acquired brain injuries and neurological conditions. Work collaboratively within a multidisciplinary team including neuropsychologists, occupational therapists, physiotherapists, and rehabilitation support workers. Contribute to personalised rehabilitation programmes that include clinical, educational, and therapeutic sessions. Support the development of personal, social, and domestic skills, guided leisure activities, and vocational training. Maintain accurate clinical documentation and contribute to service development. Promote access to the local community and support behavioural management strategies. Qualifications and Experience Hold a recognised degree in Speech and Language Therapy. Be HCPC registered and a full member of RCSLT. Have experience working with adults in neurorehabilitation settings. Demonstrate excellent clinical reasoning and communication skills. Be proactive, organised, and committed to delivering high-quality, person-centred care. Why Choose Pulse? From the moment you register with Pulse, our focus is entirely on you. Our speci

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. As a Customer Care Manager, you will actively manage a team of agents for the Payments POS Campaign. You are responsible for the productivity and the well-being of the members of the Customer Care Team in our Bengaluru, India office and will act as a Subject Matter Expert for Operations. You will oversee the customer journey for those experiencing Toast issues throughout the care experience, while working with cross-functional Internal teams such as Restaurant Success, Sales, and Onboarding to create process and support guidelines. To thrive as a Customer Care Manager at Toast, you are resilient, motivated to coach a team on delivering high quality customer interactions, and excel in ambiguous environments. To thrive as a Customer Care Manager at Toast, you are resilient, passionate about coaching high-performing teams, comfortable leading in a fast-paced SaaS environment, and motivated to deliver exceptional customer outcomes while continuously improving team performance. A day in the life (Responsibilities) Manage, coach, and develop a team of Customer Care Specialists/Experts while monitoring attendance, schedule adherence, productivity, and overall performance. Provide regular coaching, feedback, and performance development through Quality Assurance reviews, One-on-One sessions, and real-time coaching to improve customer experience and operational performance. Train and develop team members on product functionality, customer handling skills, troubleshooting techniques, compliance expectations, and new product releases. Foster an engaging and collaborative team environment by maintaining open communication, encouraging feedback, and supporting career development. Monitor team performance across key operational metrics including CSAT, Quality, P

Job Title META Clinical Application Specialist Job Description Job title: Clinical Application Specialist Your role: Develops and delivers clinical education sessions to customers, adhering to established organization’s standards, guidelines, and product-specific training materials. • Advises customers on the implementation of optimal clinical procedures and protocols to maximize the effectiveness and efficiency of the provided equipment. • Provides first and second-line support to clinical support associate specialists and customers, offering guidance and expertise when additional knowledge or experience is required. • Works under general supervision and established processes, utilizing independent judgment to navigate and adhere to operational policies, ensuring compliance and optimal performance. • Applies analytical skills to resolve medium complexity requests efficiently, exercising judgment within defined procedures and practices to determine appropriate actions that align with organizational goals and objectives. • Participates in customer escalations, complaints (both safety and non-safety related), and feedback processes, following agreed-upon protocols to accurately capture information and manage associated actions. • Collaborates with cross-functional teams, including product development, quality assurance, and regulatory affairs, to address customer concerns and enhance product performance. • Develops and maintains a deep understanding of organization’s products, clinical applications, and relevant industry standards to effectively support customers and provide informed recommendations. • Contributes to continuous improvement initiatives within the service organization, identifying opportunities to streamline processes, enhance service delivery, and optimize customer satisfaction. • Engages in moderately complex clinical or syst

About the role Great IT support helps people get started quickly and keeps their work moving. As our IT Operations Specialist, you’ll support teammates working on a variety of projects, helping with onboarding, access, devices, and everyday technical issues. You’ll work closely with our IT Operations team and project stakeholders, follow established processes, and help improve them as we grow. We’re looking for someone who enjoys solving problems, stays organized, and follows through. This is an individual contributor role based on-site in Hyderabad. What you'll do Onboarding and offboarding: Coordinate setup, access provisioning, and timely access removal. IT support: Resolve technical issues, track requests, and keep teammates informed. Asset management: Maintain device and software license inventories, coordinate device setup and logistics, and manage license assignments and renewals. Cybersecurity and compliance: Help maintain security controls, complete access and device reviews, and prepare audit evidence. Processes and tools: Maintain documentation, improve workflows, and support tool rollouts. Qualifications We’d love to hear from you if you: Around 3–5 years of experience in IT support, service desk, IT administration, or a similar role. Hands-on experience supporting MacBooks and troubleshooting macOS is required; experience with Chromebooks and ChromeOS is a plus. Experience troubleshooting user accounts and common workplace software. Familiarity with Google Workspace. Clear written and spoken English, with the ability to guide both technical and non-technical teammates. Strong organization and attention to detail—you can manage several requests, keep records accurate, and follow up proactively. Good judgment about when to solve an issue independently and when to ask for help. An understanding of basic security practices, including MFA, secure device setup, and access management. Curiosity and a willingness to learn new tools and processes. What we offer

The MongoDB Documentation team is a group of writers and engineers who develop and maintain the documentation for the MongoDB product family. Our goal is to help our readers, both humans and AI, successfully use MongoDB products by providing outstanding documentation. The MongoDB Documentation team is a part of the MongoDB Core Product organization and is tightly integrated with the engineering teams responsible for each product. We are hiring a Manager Technical Writer to guide the creation of world-class documentation for the MongoDB data platform. You will use your leadership skills to manage and grow a talented team of writers, prioritize and plan documentation projects, and influence the strategic vision for the MongoDB docs. Your AI-forward mindset coupled with strong writing and technical skills will guide production of clear reference docs and tutorials on high-complexity features. Your team’s work, along with the other two MongoDB Docs teams, support AI agents, answer engines, and a large global community of new and experienced MongoDB users. We are looking to speak to candidates who are based in Gurgaon, Bengaluru or Mumbai for our hybrid working model. Candidate Profile Candidates must have extensive technical writing experience and 2+ years of experience managing a team of technical writers, developer advocates, or other technical communications-focused roles. Beyond that, we are looking for someone who: Is passionate about developing writing expertise on a team through reviews and mentorship Has experience prioritizing and planning documentation projects Works collaboratively with other documentation leaders and writers Grew a technical writing team through interviewing, hiring, and onboarding talented writers Has hands-on experience using AI tools to accelerate documentation work Leverages sound editorial judgment to evaluate AI-generated content against source material for technical accuracy Possesses strong critical reading and writing skills H

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Automation Controls Specialist will work as part of the engineering team designing, programming, modifying, testing, and supporting control systems for automated prescription dispensing equipment. This role serves as one of the automation and PLC programming resources, developing and implementing control system improvements that enhance quality, service, reliability, capacity, and operational performance. The position works as part of the engineering team. Also works closely with operations, maintenance, vendors, and project teams to develop automation solutions, support equipment integrations, and drive continuous improvement initiatives. Key Responsibilities Develop, program, test, and deploy PLC control system solutions for production equipment Develop new PLC logic, modify existing machine control programs, and implement automation enhancements to improve equipment performance · Support integration of new equipment, sensors, vision systems, robotics, and data collection systems into existing control architectures · Perform controls optimization and code improvements to increase equipment reliability, throughput, and operational efficiency Create and maintain documentation such as SOPs, manuals, test plans, and training guides · Train site personnel, technicians, operators, and leadership on new equipment and s

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. This Finance Analyst role will support our Rideshare business — the heart of Lyft’s operations — helping shape strategy, forecast performance, and guide critical decisions that impact millions of riders and drivers every day. We are seeking a highly analytical and detail-oriented professional with exceptional financial acumen and strategic thinking skills. Strong communication, prioritization, and teamwork are essential, along with a proactive, results-driven mindset. This is a unique opportunity to play a hands-on role in the financial future of one of the most innovative, mission-driven companies in the tech and mobility space. Responsibilities: Develop, maintain and enhance financial models to assess performance, growth opportunities, and operational efficiency. Lead the weekly Actuals vs. Forecast process, identifying variances and updating Rest of Quarter projections to keep leadership informed of our trajectory. Collaborate with teams across Operations and Product, to connect financial outcomes with business levers. Enhance forecasting accuracy and reporting efficiency through automation and scalable tools. Develop sustainable financial data management/sourcing practices Deliver clear, actionable insights through dashboards, reports, and executive presentations. Ensure accurate and transparent financial reporting through collaboration with Accounting and Data teams Support continuous improvement across FP&A systems and processes. Collaborate with the Accounting team on month-end and quarter-end processes Experience: A Bachelor's degree in a quantitative field (e.g Economics, Computer Science, Mathematics, or Finance) with at least 2-3 years of experience in financial planning and analysis, preferably in a dynamic and challenging environment. Demonstrated ability to develop complex fin