Support Experience Guide Jobs

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Team You'll be joining our Okta Customer Acceleration organization, a high-impact team focused on defining and optimizing the self-service journey for our customers across Knowledge, Online Support, and Communities. Our mission is to transform the customer experience by enabling efficient, accurate, and engaging self-service solutions. The Opportunity We're looking for an experienced AI Trainer and Optimization Analyst to take full ownership of our customer support agentic experiences. This is a critical specialist role that offers the chance to directly influence millions of customer interactions annually. You will act as the primary expert on the AI agent's performance, applying a strategic mindset to continuously analyze conversational data and leverage analytics to enhance the bot's ability. You will be responsible for: Implementing prompt engineering best practices. Ensuring the agent provides accurate, efficient, and on-brand support. Managing the bot's tone and ethical guardrails to prevent hallucination and incorrect assumptions. "Thinking bigger" to bring new, strategic ideas for leveraging the agentic experience for maximum customer impact. What you’ll be doing You will be the dedicated owner of the AI agent's conversational experience: Own Conversational Quality & Tone: Act as the primary owner for the AI agent's output, managing the content, tone, and ethical guardrails to ensure responses are accurate, on-brand, and

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role Anthropic's Infrastructure organization is foundational to our mission of developing AI systems that are reliable, interpretable, and steerable. The systems we build determine how quickly we can train new models, how reliably we can run safety experiments, and how effectively we can scale Claude to millions of users — demonstrating that safe, reliable infrastructure and frontier capabilities can go hand in hand. Developer Productivity owns the end-to-end experience of how engineers and researchers at Anthropic develop, build, test, and ship code at scale. This role focuses on the configuration and experimentation systems that let teams safely roll out changes, run controlled experiments, and make data-driven decisions across our products and infrastructure — from feature flagging and dynamic configuration to A/B testing platforms that support both research and production workloads. Responsibilities Own the technical strategy and roadmap for config and experimentation infrastructure, translating team-level goals into concrete execution plans and partnering with teams focused on deployment, testing, and more Maintain and enhance the architecture for feature flagging, dynamic configuration, and experimentation systems, ensuring the hardest problems get solved — whether by you directly or by working through others Design and build scalable, reliable distributed infrastructure and shared libraries that support high-volume experimentation and config workloads across all engineering teams Own and evolve the platforms and tooling that let engineers and researchers safely ship config changes, run experiments, and measure impact

Title: Sr. Manager/DGM - Sales Manager About Us: Paytm is India's leading digital payments and financial services company. Our platform offers a wide range of payment solutions to consumers and merchants, including utility payments, money transfers, and Paytm Payment Instruments (PPI) such as Paytm Wallet, Paytm UPI, and Paytm Payments Bank Net-Banking. We also provide merchant services, advertising, and a Mini app store. With a focus on growth and engagement, we leverage data science to drive sustainable success. We offer credit services sourced from financial partners to further support merchants. About the Role: We are looking for a result-oriented and customer-focused professional to lead the Customer Success Sales (CS Sales) function for Paytm Money. The role involves driving customer activation and conversion across onboarding and engagement journeys, managing sales operations teams, and improving customer experience through structured calling and process excellence. Responsibilities : Drive conversion and activation across customer onboarding and engagement funnels for various products. Identify and resolve customer journey bottlenecks to improve activation and conversion metrics. Manage and mentor the calling team to improve lead conversion and customer activation metrics. Monitor daily performance metrics and share updated MIS reports with stakeholders. Conduct training sessions and ensure quality assurance (QA) standards for the team. Design and optimize calling processes, customer communication flows, and conversion pitches. Collaborate with product, operations, risk, and business teams to resolve customer journey bottlenecks. Analyze customer objections and rejection patterns to improve conversion strategiesEnsure high levels of customer engagement, responsiveness, and service quality during interactionsTrack team productivity, conversion funnels, and operational KPIs to drive continuous improvementSupport leadership with business updates, operat

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What’s the opportunity? As an Enterprise Business Development Representative, you will play a critical role in driving revenue growth for the Fin Sales organization through strategic pipeline generation within our enterprise segment. Based in our San Francisco office, you will be at the forefront of Fin’s expansion across North America, engaging with senior stakeholders at large, complex organizations and helping them see how Fin can transform their customer experience. We invest in our BDRs. We strongly believe in giving our team the opportunities to grow & develop at Fin, to push themselves outside of their comfort zones to achieve goals they never thought possible. In joining the Business Development team at Fin, you join a community that believes in development and promotion from within. We’re looking for people who

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Data and analytics are at the heart of Lyft Business's products and decision-making. We're looking to hire a Data Analyst to support our Self-Serve segment — the fastest-growing part of Lyft's B2B portfolio, serving small and mid-size businesses across North America. This is a hands-on role for an analyst who is energized by turning product and customer data into insights that shape strategy — and who builds those insights on a foundation others can trust and reuse. You will be the dedicated analytical partner to the Self-Serve product team, measuring how new features — a redesigned signup experience, onboarding improvements, and lifecycle campaigns — drive customer activation and growth. You'll own the funnel from acquisition through engagement, define the metrics that matter, and deliver the insights that inform where the business invests next. The ideal candidate pairs analytical rigor with a builder's instinct — turning recurring questions into well-defined, reusable datasets instead of one-off answers — and can translate findings into a clear narrative for both technical and non-technical audiences. Responsibilities: Produce high-impact analyses on Self-Serve performance that directly inform product and go-to-market strategy Own the Self-Serve funnel — acquisition, signup, onboarding, and engagement — building the dashboards and datasets that give the team real-time visibility into product health Define what the team's core metrics mean and where they live, so every dashboard, report, and tool returns the same answer to the same question Partner closely with Product and Engineering to validate instrumentation and surface data gaps before they distort the funnel or new features launch — catching the data quality issues that stay invisible until someone goes looking Turn recurring reporting into w

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Senior Security Engineer at Vanta, you’ll own projects with impact across the business to help us run an efficient and highly effective security team. The security team at Vanta ensures that we are a trustworthy steward of sensitive data. We also contribute subject matter expertise to the product, sales, marketing, support, and engineering functions, given the nature of our business. You’ll join Vanta’s Security organization, which provides essential security operational services, is directly involved in the software development process and building tools to make it easy for developers to ship products securely, sets policies and standards regarding enterprise-wide security requirements, and offers advisory services to enable our business to thrive while effectively managing risk. If you’re someone who has high initiative and enjoys problem solving while having impact at a high-growth company, we would love to hear from you! What you’ll do as a Senior Security Engineer at Vanta: Participate in team exercises to identify potential security risks, including threat modeling and tabletop scenarios Contribute to complex prioritization discussions around which risks are the most important to solve next Plan projects to address the risks we prioritize, and coordinate with cross-functional stakeholders across the company to execute those projects Build maintainable programs to implement operational excellence where ongoing work is needed to achieve our goals (e.g. vulnerability management) Partner with engineering teams to architect secure software, address security concerns, and build a strong security culture Build, customize, a

Opportunity ThermalWorks LLC is seeking an experienced Quality Assurance Manager to serve as the technical quality authority and liaison across our customer field sites, European contract manufacturer sites and internal quality control function. This is a cross-functional, high-visibility role that sits at the intersection of manufacturing, field service, and quality leadership. The ideal candidate brings deep hands-on experience with mission-critical mechanical systems — particularly hydronic cooling, chiller platforms, and data center infrastructure — combined with the discipline and communication skills to document findings clearly and present them to leadership. This role is hands-on and will require mechanical knowledge of HVAC systems as well as quality related processes such as 8D problem solving and Six Sigma methodologies. This position is preferably based in Barcelona, but can also be based in Madrid or Bilbao. This role has a travel requirement of 20-40% depending on where based. Key Responsibilities Include but are not limited to: Factory Quality Support new and existing production at ThermalWorks manufacturing operations in Europe to identify quality concerns for first article inspections or before production units ship Review assembly, wiring, piping, and commissioning documentation against engineering specifications and approved submittals Coordinate findings with factory leadership and flag hold conditions requiring resolution prior to release Document inspection outcomes and provide written reports to the Director of Quality Customer Site Quality Perform on-site QA/QC inspections at customer data center locations to verify ThermalWorks equipment installation, commissioning, and service work meets required standards Work with EU Director of Operations when customer issues arise Drive 8D problem solving for technical customer issues and coordinate investigation and corrective actions with TW Engineering and Operations personnel Create cus

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Act as a strategic partner to customers, orchestrating cross-functional internal teams and engaging executive, technical, and business stakeholders to understand customer goals and translate them into a clear, deliverable Datadog value narrative. Proactively build and maintain executive relationships to deliver clear, outcome-driven value stories that connect Datadog technical use cases to measurable business results. Lead QBRs and strategic reviews as a forum to demonstrate impact, align on priorities, and define next-step initiatives. Analyze adoption and usage trends to quantify value delivered, extract insights from large datasets, identify gaps, and drive financially grounded commercial recommendations and strategic opportunities. Position Datadog as a critical observability platform that enables reliability, efficiency, and informed decision-making. Own and project manage the on-boarding process for new customers Collaborate cross-functionally with AEs, SEs, TAM, Product, Support, Enablement and other technical teams to ensure consistent value delivery and messaging. With demonstrated understanding of observability and security pla

Job Title: Aseptic Services Pharmacy Technician Banding: Band 5 Location: West Yorkshire Start Date: ASAP Duration: 3 Months Hourly Rate: £19-20 Working Hours: Full-time Job Overview Pulse is currently seeking an experienced Band 5 Pharmacy Technician to join an Aseptic Services team in West Yorkshire. This is an excellent opportunity to work within a specialist NHS aseptic unit, supporting the preparation and quality assurance of critical medicines while contributing to the delivery of safe and effective patient care. The successful candidate will have experience in NHS Aseptic Services or Technical Services and a strong understanding of aseptic preparation, quality standards, and cleanroom procedures. Key Responsibilities Support the delivery of aseptic pharmacy services in accordance with GMP standards and local procedures Prepare and dispense aseptic products safely and accurately Undertake cleanroom activities while adhering to quality assurance and infection control requirements Participate in accuracy checking and quality control processes Support environmental monitoring, validation, and quality assurance activities Maintain accurate documentation in line with regulatory and governance requirements Work collaboratively with pharmacists, technicians, and the wider multidisciplinary team Contribute to the continuous improvement of aseptic and technical services Qualifications and Experience Registered Pharmacy Technician with the General Pharmaceutical Council (GPhC) Experience working within NHS Aseptic Services or Technical Services Strong knowledge of Good Manufacturing Practice (GMP), aseptic preparation, quality assurance principles, and cleanroom working Experience of accuracy checking within a pharmacy setting Ability to work independently and as part of a multidisciplinary team Previous Band 5 NHS Pharmacy Technician experience Experience in chemotherapy, parenteral nutrition (PN), or CIVAS preparation (desirable) Familiarity with

Job Title: Specialist Acute Dietitian Banding: Band 7 Location: Birmingham Start Date: ASAP Duration: 3 months with option to extend Hourly Rate: £29-30 per hour Working Hours: Full-time, Monday to Friday Job Overview Pulse is currently seeking 2 x experienced Band 7 Dietitians to join the team in Birmingham. These are excellent opportunities for highly skilled dietitians with a broad acute hospital background to work across a range of specialties, delivering expert nutritional care and supporting positive patient outcomes. Successful candidates will have extensive experience managing complex patients within acute settings and will be confident providing leadership, clinical expertise, and support to multidisciplinary teams. Key Responsibilities Provide specialist dietetic assessment, treatment, and management for patients across a variety of acute clinical areas Deliver evidence-based nutritional interventions to support patient recovery and wellbeing Manage patients requiring enteral feeding, including assessment, monitoring, and ongoing nutritional support Work collaboratively with multidisciplinary teams to optimise patient outcomes Support service development and contribute to quality improvement initiatives Provide clinical leadership and mentorship to junior members of the team where appropriate Maintain accurate clinical records and comply with professional and organisational standards Qualifications and Experience HCPC registered Dietitian Significant experience working within an acute hospital setting Extensive clinical experience across a range of specialties, including: General Medicine Healthcare of Older People (HCOP) Stroke Surgery Mental Health Strong experience in enteral feeding and nutritional support Demonstrated leadership skills and the ability to support multidisciplinary working Excellent communication, organisational, and clinical decision-making skills Why Choose Pulse? From the moment you register with Pulse, ou

Manager - HR Analytics (MIS) About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Role Overview We are seeking an experienced and detail-oriented professional to lead our HR MIS function while also managing strategic HR programs and projects. The role combines strong analytical and reporting expertise with program management capabilities, ensuring HR initiatives are data-driven, efficiently executed, and aligned with organizational goals. Key Responsibilities 1. MIS (Management Information System) & Analytics ● Lead design, automation, and governance of HR dashboards, reports, and analytics. ● Ensure timely and accurate reporting of workforce metrics (headcount, attrition, hiring, productivity, compensation, compliance, etc.). ● Partner with HR and business leaders to translate data into actionable insights. ● Provide support in driving end-to-end planning, execution, and monitoring of HR strategic programs (engagement, digitization, capability building, data compliance, etc.). ● Build predictive models for workforce planning, attrition, and productivity. ● Act as the central point of contact for managing all associated leadership presentation. ● Provide data-backed recommendations for policy, process, and people decisions. ● Build capability within HR teams for better use of data and program management. 2. Program Management (HR Transformation Strategic Projects) ● Support Head Transformation in managing program objectives, milestones, success metrics, and governance structures; escalate proactively. ● Collaborate with cross-functional teams, vendors, and HR CoEs to ensure program success. Qualifications & Experience ● Postgraduate degree (MBA/PGDM – HR, Business Anal

The IT SaaS Engineering Team plays a critical role in enabling MongoDB’s post-sales business processes, including Customer Success, Support, Renewals, Services, and account management workflows. By leveraging Salesforce and related business systems, the team ensures that post-sales teams have the tools, automation, security, and governance needed to effectively manage customer relationships, support customer outcomes, improve operational efficiency, and drive long-term customer growth. With deep expertise in Salesforce development, platform governance, automation, integrations, and system operations, the team continuously enhances the CRM platform to support evolving post-sales business needs. The team partners closely with stakeholders across Customer Success, Technical Services, Revenue Operations, Sales Operations, Billing, Security, Compliance, and Engineering to deliver scalable, secure, and reliable Salesforce solutions. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Role Overview We are looking for a highly experienced Lead Salesforce Engineer to drive the architecture, design, and evolution of critical Salesforce and CRM solutions supporting MongoDB’s post-sales business processes. This role combines deep technical leadership, hands-on solution design, cross-functional stakeholder partnership, people management, and a modern engineering mindset that embraces AI-powered development responsibly to improve productivity, quality, and long-term platform health. The ideal candidate will have strong experience designing scalable Salesforce solutions for complex customer lifecycle processes, including customer success operations, support workflows, renewals, account management, customer health, and post-sales automation. What you’ll do Lead the architecture, design, and development of scalable Salesforce solutions supporting post-sales teams, including Customer Success, Support, Renewals, Services, and account managemen

Role Description Dropbox’s Design team is looking for a Director of Product Design to define the next generation of product experiences and infrastructure for Dropbox. In this role, you will lead the vision, strategy, and execution for the systems, patterns, and operating model that shape how Dropbox builds coherent, high quality, multi product experiences at scale. We are building a modern system that can support a broader portfolio of products, accelerate product teams to achieve product market fit, improve front end quality, and create durable patterns for the most important product experiences across Dropbox. You will lead the team responsible for turning repeated product needs into reusable experience infrastructure: interaction patterns, product frameworks, design primitives, implementation standards, and adoption models that make it easier for teams to build excellent Dropbox experiences. As Director, you will oversee the evolution of Dropbox’s design system into a next generation design and technology platform. This includes the foundational system of components, tokens, accessibility standards, and documentation, but also the broader lifecycle of product patterns: how they are identified, designed, validated, built, adopted, measured, improved, and eventually deprecated. You will help move the team from a reactive model, where design systems patternize work after the fact, to a more proactive model, where the team helps shape core product experiences from the beginning. You will also establish Design Systems and Design Technology as a center of excellence for front end product quality. This team should not only define what good looks like, but help build it. That means partnering deeply with product designers, engineers, product managers, researchers, brand, and leadership to create high leverage patterns that improve product coherence, accelerate execution, and raise the quality bar across web, mobile, desktop, and emerging AI native experiences. The ideal

Role Description Dropbox’s Design team is looking for a Director of Product Design to define the next generation of product experiences and infrastructure for Dropbox. In this role, you will lead the vision, strategy, and execution for the systems, patterns, and operating model that shape how Dropbox builds coherent, high quality, multi product experiences at scale. We are building a modern system that can support a broader portfolio of products, accelerate product teams to achieve product market fit, improve front end quality, and create durable patterns for the most important product experiences across Dropbox. You will lead the team responsible for turning repeated product needs into reusable experience infrastructure: interaction patterns, product frameworks, design primitives, implementation standards, and adoption models that make it easier for teams to build excellent Dropbox experiences. As Director, you will oversee the evolution of Dropbox’s design system into a next generation design and technology platform. This includes the foundational system of components, tokens, accessibility standards, and documentation, but also the broader lifecycle of product patterns: how they are identified, designed, validated, built, adopted, measured, improved, and eventually deprecated. You will help move the team from a reactive model, where design systems patternize work after the fact, to a more proactive model, where the team helps shape core product experiences from the beginning. You will also establish Design Systems and Design Technology as a center of excellence for front end product quality. This team should not only define what good looks like, but help build it. That means partnering deeply with product designers, engineers, product managers, researchers, brand, and leadership to create high leverage patterns that improve product coherence, accelerate execution, and raise the quality bar across web, mobile, desktop, and emerging AI native experiences. The ideal

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity: We are seeking Account Executives in Salt Lake City and Phoenix with experience in end to end supply chain solutions and fulfillment to build and maintain a healthy book of business. You'll be part of a high-performing team where you’ll focus on building up Flexport’s brand while solving customer problems with tech-enabled supply chain and fulfillment solutions. A normal day might include leading a discovery call with a prospect to uncover more about their supply chain processes, project managing the complexities of a global supply chain, reviewing a customer’s growth strategy with their Flexport Operations Team, jumping on a plane and travel with a prospective client to tour a Flexport warehouse, or sharing your best practices with the broader sales team in a peer learning session. You will Build your book of business by closing net-new customers and/or cross-selling and upselling existing customers that contribute to Flexport's overall revenue goals Uncover and connect with ideal clients through a combination of self-prospecting and collaboration with our SDR team Consult with new clients to understand their supply chain needs Create a value-add