Support Operations Lead Jobs

Why Jencap? We are one of the largest wholesale insurance intermediaries in the United States with expertise in wholesale brokerage, binding authority, and program management. The common thread woven throughout our success story is our collaborative and driven team of people. Our teams are empowered and work together to find solutions. We have a passion culture – with teamwork, collaboration and a focus on growing individuals and giving them the tools & development opportunities to have a successful career. MiniCo has nearly 50 years of experience in program management, underwriting, binding authority, and claims, offering a portfolio of exclusive programs to address even the most unique risk exposures. Our dedicated program teams provide niche underwriting process and flexibility, industry specialization, and unparalleled customer service. Today, MiniCo is a member of the Jencap Program Administrators division, offering multiple specialty property and casualty insurance products for a variety of unique industries and exposures. The Team Lead Underwriting Operations will work a hybrid schedule from our Phoenix AZ office Lead MiniCo’s Underwriting Support Team and operational workflows, with responsibility for team development, ConceptOne (C1) subject-matter expertise, New Business and Renewal support processes, agency-operations coordination, vendor/BPO governance, system testing, and cross-functional process improvement. Responsibilities : People Leadership & Service Management Lead, coach, and develop the Underwriting Support team, including cross-training, workload management, and performance expectations. Monitor team capacity, address bottlenecks, and recommend staffing or workflow improvements. Conduct regular team meetings, coaching, goal setting, and performance reviews. Systems & Process Ownership Serve as the primary ConceptOne SME and liaison across Underwriting, IT, Accounting, and vendors. Troubles

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Technical Operations Support (TOS) Analyst HYBRID: Aliso Viejo, CA Contract, 12 months As part of Sony Interactive Entertainment, GDFT is helping lead the cloud gaming revolution, delivering console-quality gaming experiences across televisions, consoles, mobile devices, and beyond. The Technical Operations Support (TOS) team is a critical component of the operational foundation that enables GDFT to support a global cloud gaming platform at scale. The team provides frontline operational support for infrastructure, services, and internal processes that help ensure reliable delivery of world-class streaming experiences to players around the world. As a Technical Operations Support Analyst, you will serve as a key operational partner responsible for handling support requests, maintaining operational processes, documenting procedures, and helping improve the efficiency of day-to-day operations. You will work closely with technical operations, engineering, and global support teams while developing foundational skills in cloud and datacenter infrastructure, operational support, troubleshooting, and process improvement. Key Responsibilities: Operational Support Acknowledge, triage, and resolve support requests by following established Standard Operating Procedures

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals What you’ll do As a Risk/Fraud Operations Team Lead, you will operate in a player-coach capacity, directly leading a team of Operations Associates while maintaining hands-on involvement in complex casework. You will be accountable for driving operational excellence, developing talent, and delivering strategic initiatives that shape the future of our Risk Operations function. Responsibilities Lead, coach, and develop a team of Operations Associates through regular 1:1s, performance conversations, and structured goal-setting aligned with organizational priorities Monitor and report on team performance against KPIs, managing capacity, scheduling, and workload distribution across queues and channels Dedicat

WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. WHY BOX NEEDS YOU We're looking for a Marketing Technology Manager to shape the strategy and day-to-day execution of how leads move from Marketing to Sales Development. You’ll own the systems and processes that support lead qualification, routing, and follow-up, while using performance data to identify gaps and guide improvements. You’ll administer LeanData and Outreach, partnering with Lead Generation and teams across Marketing, Sales, and Operations to build a scalable lead operations model. You’ll define and set priorities and operating standards, while managing MQL processing and lead routing to support accurate, timely handoffs and consistent follow-up. WHAT YOU'LL DO Set and evolve the strategy for Lead Operations, aligning lead lifecycle proces

WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. WHY BOX NEEDS YOU We're looking for a Marketing Technology Manager to shape the strategy and day-to-day execution of how leads move from Marketing to Sales Development. You’ll own the systems and processes that support lead qualification, routing, and follow-up, while using performance data to identify gaps and guide improvements. You’ll administer LeanData and Outreach, partnering with Lead Generation and teams across Marketing, Sales, and Operations to build a scalable lead operations model. You’ll define and set priorities and operating standards, while managing MQL processing and lead routing to support accurate, timely handoffs and consistent follow-up. WHAT YOU'LL DO Set and evolve the strategy for Lead Operations, aligning lead lifecycle proces

About Druva Druva is the resilience foundation for the AI enterprise, helping organizations secure and recover from connected risk across data, cyber, identity, and AI. The Resilience Cloud is a fully managed, cloud-native SaaS platform that delivers air-gapped and immutable protection across cloud, SaaS, on-premises, endpoint, and edge environments. Powered by Dru MetaGraph, Druva’s graph-powered intelligence layer, the platform connects critical business context so customers can understand risk, respond faster, recover cleanly, and govern data with greater confidence. Trusted by nearly 7,500 customers, including 75 of the Fortune 500, Druva helps safeguard the critical information and systems businesses depend on in an increasingly connected world. Visit druva.com and follow us on LinkedIn , X and Facebook . About the Role As a Cloud Operations Engineer at Druva, the industry leader in Cloud Data Protection and Management, you will play a key role in supporting, maintaining, and scaling cloud infrastructure within a fast-paced, complex, and FedRAMP-certified environment. Working under general guidance, your focus will be on developing professional expertise in cloud operations, addressing tasks of moderate scope, proactive monitoring, and assisting cross-functional teams to deliver reliable, highly available solutions for our growing customer community. Responsibilities: Participate in weekly team meetings, working closely with devops, support, and quality assurance Monitor and manage all cloud infrastructure, including Friday evening deployments of production updates and OS patches Support various AWS and Azure services being utilized and gain foundational expertise across primary infrastructure components Incident Response and Troubleshooting: Prioritize and address tickets related to server, network, and storage issues Provide escalated support for problems and incidents Ensure incident resolution is within the defi

Perplexity is looking for a dynamic and innovative contributor to join our team to help advance the business, improve the products we’re building, and revolutionize the way people search and interact with the internet. This unique role offers significant responsibility to apply and strengthen your technical background and combine your legal experience, and offers growth potential in other areas of an in-house practice group. About the Opportunity We seek a technical lead to join our legal operations team to drive infrastructure development across our legal and operations team and support our ambitious growth trajectory within our rapidly growing AI technology company. This unique role will report to the Legal Operations Manager and partner with the General Counsel and VP, Operations on strategic planning, architecting, delivering, and transforming high-volume legal workflows into scalable, automated systems. We're seeking a sharp, innovative technical operations professional with strong business judgment, practical problem-solving skills, and a deep understanding of high-growth startup environments. Ideally, this person also brings legal expertise alongside technical know-how. You’ll build scalable processes and establish foundational systems that will scale with our growth. Success requires someone who is inquisitive, has entrepreneurial drive, and the agility to thrive in our fast-paced environment while shaping our non-technical orgs from the ground up at a cutting-edge AI technology company. About the Role Responsibilities Architect and build Perplexity's Legal and Operations Engineering platform — a coherent stack of agents, workflows, and evaluation infrastructure that replaces manual, high-volume legal work across commercial contracting, e-discovery, enterprise redlining, subsidiary governance, vendor onboarding, and litigation and matter management. Own the enterprise contracting automation system end-to-end. Ship the in-product legal surfaces built on Perpl

About the Team At OpenAI, we are dedicated to building safe artificial general intelligence (AGI) to benefit all of humanity. Our mission attracts the world’s top talent across research, engineering, product, policy, and operations. OpenAI’s Recruiting Operations (RecOps) team provides the systems, workflows, and data foundation that power hiring at OpenAI. Within RecOps, the Systems & Enablement function owns the recruiting technology ecosystem—ensuring our ATS, offer workflows, and connected tools are reliable, well-governed, and user-centric. About the Role We are seeking a Systems & Enablement Lead, Recruiting Operations to lead improvements across recruiting processes, systems, and enablement. You’ll identify recurring friction, define the underlying problem, and carry solutions from an initial test through implementation, adoption, and a repeatable operating process. You’ll partner with Recruiting leaders, People Systems, and hiring teams to translate hiring priorities into scalable processes and programs. You’ll align stakeholders on the most consequential problems, establish shared operating standards, and lead changes that improve recruiting effectiveness. Success means measurable improvements, sustained adoption, and clear ownership that enables teams to operate independently and adapt as hiring needs evolve. In this role, you will: Lead projects from discovery through adoption, managing scope, milestones, dependencies, and risks. Owning enablement for operational workflow changes, including documentation, training, office hours, and change communication. Supporting offer approval and other sensitive recruiting workflows through clear coordination, followthrough, and exception handling. Identifying recurring support themes and driving fixes through process changes, documentation improvements, automation, or handoff to People Systems. Partnering closely with recruiters, coordinators, People Systems, and cross functional stakeholders to improve workf

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. As we continue to scale our global platform, the Facilities Lead will play a critical role in ensuring the seamless operation and maintenance of Fanatics Commerce Fulfillment and Manufacturing Centers. ROLE OVERVIEW The Facilities Lead is critical to the smooth operation of our Fulfillment and Manufacturing Centers, responsible for ensuring the proper functioning and upkeep of the Facility, Automation Equipment, Manufacturing Equipment, Material Handling Assets, Housekeeping, and Grounds. This position reports to the Facilities Manager and Supervisor and serves as a strategic partner to the Operations Team, performing advanced troubleshooting, repair, and preventive maintenance to maximize site success. The Facilities Lead delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. HOW WILL YOU DRIVE IMPACT Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. Team & Leadership Impact (Build Championship Teams) • Partner closely with Facility Technicians and the Operations Team to diagnose and resolve complex mechanical and electrical problems, ensuring alignment and clear communication across functional groups. • A

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset. As we continue to scale our global platform, the Senior Operations Manager, Warehouse will play a critical role in driving warehouse productivity, safety, and service excellence through people-first leadership. ROLE OVERVIEW The Senior Operations Manager, Warehouse is responsible for the full operations of a high-volume fulfillment warehouse, leading a multi-tiered team of managers, supervisors, and frontline athletes to deliver best-in-class results across safety, quality, productivity, and cost. This leader drives

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: CST Team comprises service associates who help customers get onboarded on Paytm and help them have a good experience of Paytm services. About the role: Candidate has to handle concerns and complaints raised by the customers/merchants on a day-to-day basis and make sure the daily tasks are being closed within the defined TAT with a good customer experience. Expectations/ Requirements: ● Resolving day-to-day queries of the customers/merchants via call/chat. ● Oversee day-to-day management of campaigns and ensure brand consistency ● Ensure brand consistency in copy through tone, voice, and terminology ● Developing and implementing a timeline to achieve targets. Superpowers/ Skills that will help you succeed in this role: ● High level of drive, initiative, and self-motivation ● 1+ years’ experience in customer support ● Exceptional multi-tasking skills ● Strong problem-solving skills Educational Qualification: Any Graduate. Why join us 1. A collaborative output-driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities 3. A solid 360 feedback from your peer teams on your support of their goals 4. Respect, that is earned, not demanded from your peers and manager Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. Training Coordinator Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset. As we continue to scale our global platform, the Training Coordinator will play a critical role in developing and delivering Operations training programs that elevate workforce capability across fulfillment and manufacturing centers. ROLE OVERVIEW The Training Coordinator brings creativity, experience, and passion for learning to meet the evolving needs of Fanatics Commerce Operations through a blended learning platform. This role leads the coordination and facilitation of function-specific trai

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. Operations Manager Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset. As we continue to scale our global platform, the Operations Manager will play a critical role in driving inbound and outbound distribution operations through championship-caliber team leadership. ROLE OVERVIEW The Operations Manager shapes the Fanatics experience by serving as an athlete and fan advocate, responsible for leading inbound or outbound operations across multiple sub-departments. This role inspires a team of 3–10 Supervisors and 50–350 athletes to perform at a high level through effect

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset. As we continue to scale our global platform, the Distribution Support Clerk will play a critical role in supporting daily clerical, analytical, and operational functions across the distribution facility. ROLE OVERVIEW The Distribution Support Clerk performs a variety of clerical and analytical functions that support the daily operations of the distribution facility, including shipping clerk duties, international documentation preparation, and order prioritization for picking and packing departments. This role serves

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset. As we continue to scale our global platform, the Seasonal Loss Prevention Specialist will play a critical role in protecting inventory integrity and reducing shrink across Fanatics fulfillment operations. ROLE OVERVIEW The Seasonal Loss Prevention Specialist is responsible for overseeing physical security and shrink reduction programs within their assigned Fanatics Fulfillment Center, collaborating with operations, human resources, and support teams to mitigate inventory losses and safeguard bottom-line profitabilit