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Support Operations Lead Jobs

9,797 active opportunities · Updated for October 2026

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Explore current support operations lead jobs. Use filters to narrow by work mode, employment type, experience and date posted.

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OpenAI
📍 New York• Full-time
1mo ago

About the Team OpenAI’s mission is to ensure that artificial general intelligence benefits all of humanity. The Creator Partnerships team supports that mission by building trusted relationships with creators, experts, and organizations to help them explore valuable uses of AI. We work across OpenAI to develop partnerships grounded in trust, usefulness, and measurable impact. Our work goes beyond individual launches and includes product education, partner feedback, and collaborative programs that create lasting value for partners and OpenAI. About the Role We are seeking a Strategic Partner Manager to build and manage trusted relationships on behalf of OpenAI. You will identify and develop strategic partnerships that help people explore meaningful uses of AI and create value for OpenAI and the partners we work with. As the relationship owner, you will guide opportunities from initial engagement through development, execution, and ongoing growth, coordinating across product, technical, marketing, and other internal teams. This is a senior individual contributor role for someone with an established network, strong strategic judgment, product curiosity, and a track record of turning relationships into successful partnerships. This role is based in New York, NY. We use a hybrid work model of three days in the office per week and offer relocation assistance to new employees. Domestic and occasional international travel should be expected. In This Role, You Will Originate, develop, and grow trusted external relationships. Serve as the primary owner for a portfolio of strategic partners. Understand partners’ goals, audiences, businesses, and concerns. Identify meaningful applications of OpenAI’s products and develop partnership plans around them. Lead opportunities from initial engagement through negotiation, execution, evaluation, and ongoing growth. Develop clear narratives and value propositions for prospective partnerships. Coordinate closely with teams across Product,

awsrestai
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O
OpenAI
📍 United States• Full-time
1mo ago

About the Team OpenAI’s mission is to ensure that artificial general intelligence benefits all of humanity. The Creator Partnerships team supports that mission by building trusted relationships with creators, experts, and organizations to help them explore valuable uses of AI. We work across OpenAI to develop partnerships grounded in trust, usefulness, and measurable impact. Our work goes beyond individual launches and includes product education, partner feedback, and collaborative programs that create lasting value for partners and OpenAI. About the Role We are seeking a Strategic Partner Manager to build and manage trusted relationships on behalf of OpenAI. You will identify and develop strategic partnerships that help people explore meaningful uses of AI and create value for OpenAI and the partners we work with. As the relationship owner, you will guide opportunities from initial engagement through development, execution, and ongoing growth, coordinating across product, technical, marketing, and other internal teams. This is a senior individual contributor role for someone with an established network, strong strategic judgment, product curiosity, and a track record of turning relationships into successful partnerships. This role is based in Los Angeles, CA. We use a hybrid work model of three days in the office per week and offer relocation assistance to new employees. Domestic and occasional international travel should be expected. In This Role, You Will Originate, develop, and grow trusted external relationships. Serve as the primary owner for a portfolio of strategic partners. Understand partners’ goals, audiences, businesses, and concerns. Identify meaningful applications of OpenAI’s products and develop partnership plans around them. Lead opportunities from initial engagement through negotiation, execution, evaluation, and ongoing growth. Develop clear narratives and value propositions for prospective partnerships. Coordinate closely with teams across Produc

awsrestai
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D
Datadog
📍 Tel Aviv• Full-time
1mo ago

The eBPF APM team is building a zero-instrumentation observability solution that automatically discovers services on every host, supports both plaintext and TLS-encrypted traffic, classifies Layer 7 protocols, decodes service-level traffic, and reports RED (requests, errors, duration) metrics. Leveraging deep expertise in eBPF, the team operates across a wide range of Linux kernel versions, distributions, and complex customer environments. In addition to low-level networking, the team solves challenges related to protocol versioning, TLS detection across diverse languages and runtimes, and resilient performance in production systems We’re looking for a senior engineer with strong systems-level thinking and a good understanding of Linux. You should be comfortable working close to the kernel, ideally with experience in eBPF, or with a strong desire to dive into it. Proficiency in C/C++/ Go is essential, and familiarity with networking protocols, TLS internals, or distributed tracing is a strong advantage. You’ll join a high-impact team tackling ambitious technical challenges—like decoding traffic across multiple protocols, and ensuring high-fidelity metrics in complex, real-world environments. You’ll be expected to lead design and implementation efforts, contribute to roadmap planning, and collaborate across teams to ensure our solution remains robust, scalable, and frictionless for our users. This role is a great fit for engineers who thrive on low-level, performance-sensitive problems, and want to shape the future of observability through cutting-edge kernel technology. At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them. What You’ll Do: Design and build core components of our zero-instrumentation APM product using eBPF and Go Develop systems to aut

linuxrestai
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Pendo
📍 Raleigh• Full-time• $135K – $150K/yr
Just now

The Team + The Role The Core team builds features and platform capabilities that power critical areas of the Pendo product experience. The team supports high-stakes customer use cases, shapes how systems evolve over time, and creates a more consistent experience across the platform. This work sits in complex product areas where delivery speed, system reliability, and long-term maintainability all matter. As a Sr. Software Engineer, you will own complex problem spaces and drive them forward independently. You will apply strong engineering judgment to ambiguous challenges, partner closely with Product and Design, and stay accountable to outcomes, not just output. You will break large efforts into small, continuously shippable increments, bring others along with you, and leave the codebase better than you found it. This role is based in our Raleigh office. What this looks like day-to-day Feature ownership: Own complex, ambiguous features end-to-end by structuring work into small, independently shippable increments. Drive delivery with clarity, strong judgment, and accountability for customer and system impact. Production engineering: Write production-ready code and define testing approaches based on risk and system impact. Use safe rollout patterns to reduce risk and enable incremental delivery. Incident response: Respond quickly when production issues arise in your area. Resolve issues and drive follow-up improvements that prevent recurrence. AI-enabled development: Use AI tools as a core part of your daily workflow for code generation, debugging, test writing, and task decomposition. Help raise the bar for how the team uses AI in development workflows. Technical collaboration: Deliver actionable code reviews, accurate documentation, and constructive contributions to technical discussions and planning sessions. Help teammates make better decisions through clear, direct input. Continuous improvement: Identify recurring friction points in code, tests, tooling, or proces

pythonjavasql
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Senior Test & Evaluation Engineer (Test Program Req & Planning) Company: The Boeing Company Boeing Test & Evaluation (BT&E) organization is seeking a Senior Test & Evaluation Engineer (Test Program Req & Planning) to join our team in Oklahoma City, OK . This position supports a diverse portfolio of Boeing programs including the B-1, and B-52 sustainment and modernization programs. The Engineer is responsible for supporting the Test Program Manager (TPM) and other program leadership by leading the Ground Test/Flight Test (GT/FT) Integrated Product Teams (IPTs) and ensuring the integration of Boeing Test & Evaluation (BT&E) capabilities and resources to meet program commitments. This role requires close collaboration with program IPTs, Systems Engineering Integration & Test teams, Program Offices and external developmental test organizations Position Responsibilities: Develop, prepare, and coordinate comprehensive Program Integrated Test Plans (ITP), detailed Test & Evaluation (T&E) plans, and associated documentation including requirements traceability, verification metrics, and program requirements. Lead the development and standardization of test methods, procedures, and processes to ensure repeatability, productivity, and continuous improvement through lessons learned. Integrate BT&E capabilities and resources with other IPTs, Systems Engineering, government stakeholders, industry partners, suppliers, and customers to ensure seamless test execution and alignment with program objectives. Conduct testability assessments of engineering requirements and oversee disciplined cost, schedule, and configuration management to meet program baselines and commitment

recruitment
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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary As a Senior Technical Product Manager, you will be responsible for driving the product delivery of our Documents Domain which is integrated with the organization's Epic electronic health record (EHR) platform and supports multiple business areas. You will own the product requirements for our document ingestion pipelines, integration with downstream applications, domain services and UX/UI for document viewer. These services are critical for ensuring our providers and care teams have access to clinical documentation that drives patient diagnosis and care coordination. You will partner with business and engineering leaders to lead a product domain and deliver high-quality products that improve healthcare delivery. What You'll Do Responsible for defining the product vision and strategic direction for your Epic Domain, ensuring continuous alignment with senior business and engineering leaders. You'll translate high-level business goals into a clear, actionable product strategy that are tied to OKRs. Partner with business stakeholders to define the product roadmap, overseeing day-to-day backlog management and prioritization to ensure alignment with your strategic vision. You will assess value and develop business cases to inform the nature and scope of new initiatives. This includes evaluating buy vs. build opportunities and identifying opportunities t

M
21 days ago

We anticipate the application window for this opening will close on - 30 Sep 2026 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life This role supports One global, center led R&D Finance standard that enables enterprise business strategy alignment, financial transparency, and accountability across the R&D portfolio. The position is responsible for developing, governing, and leading consistent financial processes, insights, and decision frameworks that allow leaders to make nimble, data driven investment decisions—ultimately accelerating delivery of best in class technologies for patients. Help us drive the future of finance business partnering by joining the R&D Finance COE Team. We believe that when people from different cultures, genders, and points of view come together, innovation is the result — and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive. At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. Responsibilities may include the following and other duties may b

SAPExcelPower BI
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P
Philips
📍 Remote Based• Remote• $133K – $212K/yr
21 days ago

Job Title Medical Safety Manager - Ultrasound Job Description Medical Safety Manager, Ultrasound The Medical Safety Manager independently oversees safety surveillance activities for medical products by analyzing data from post-marketing surveillance, literature reviews, and real-world evidence to identify risks and ensure patient well-being. The role supports regulatory compliance through the preparation of safety-related documentation, including Risk-Benefit Analyses, protocols, Clinical Study Reports, and Clinical Evaluation Reports. Your role: Independently conducts comprehensive safety evaluations using data from post-marketing surveillance, literature reviews, and clinical trials to proactively identify and assess potential risks and safety signals. Provides critical safety insights and recommendations for risk management activities, including Health Hazard Evaluations, Risk-Benefit Analyses, and recall procedures, ensuring robust patient safety measures are in place. Supports New Product Introduction, clinical studies, and post-marketing efforts by delivering safety-related perspectives and collaborating on safety inputs for regulatory submissions and key documentation such as RBAs, protocols, Clinical Study Reports, and Clinical Evaluation Reports. Responds to safety-related inquiries from healthcare professionals, patients, and internal stakeholders, fostering trust through transparent communication and supporting the implementation of safety policies, procedures, and programs to promote a culture of compliance. Stays current with evolving medical product safety regulations and guidelines, offering input into the design and execution of safety studies and vigilance activities to ensure adherence to requirements throughout the product lifecycle. You're the right fit if: You’ve acquired 5&#43

I
22 days ago

Job Details: Job Description: The Role and Impact As a Product Failure Analysis Engineer at Intel, you will play a vital role in identifying and resolving product issues to enhance performance, quality, and reliability. You will conduct comprehensive failure analyses and collaborate with cross-functional teams to develop innovative solutions that improve product yield and reliability. Through your efforts, you will directly impact Intel's ability to deliver world-class technologies. Business group The role is part of Intel Corporation's Product Quality and Reliability organization, which focuses on ensuring Intel's products meet the highest standards of quality and reliability. This group supports Intel's mission by driving improvements in product performance, enhancing manufacturing processes, and advancing technology innovation. Key Responsibilities Perform failure analysis and root cause investigation on Intel products, including CPUs, SoCs, and AI interface graphic platforms. Conduct failure analyses to identify defects and recommend corrective actions to design, fab, assembly, and test teams to improve product reliability. Develop and refine failure analysis methodologies, tools, and processes to enhance efficiency and accuracy. Collaborate with cross-functional teams to implement process improvements and innovative solutions for future technologies. Maintain and optimize Failure Mode and Effects Analysis (FMEA) and control plans throughout product lifecycles. Support new product launches, enabling technology transfers and toolset improvements across Intel sites. Qualifications: Minimum Qualifications Bachelor's or Mas

airecruitment
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S
StarRez
📍 Hyderabad
23 days ago

About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. About The Role As a Product Owner, you will be responsible for the end-to-end delivery of product workstreams, acting as the bridge between Product Managers and the development teams. While the Product Manager focuses more on leading the relevant product vision and strategy and generating impactful roadmaps, your role will be to ensure flawless execution of that body of work in conjunction with your Product Engineering team. That includes owning requirements and Acceptance Criteria, grooming the backlog and helping deliver quality software to market. Additionally, you will own and lead well defined projects, as agreed with the Product Manager, to deliver incremental value toward the Product and Technology department’s goals. Ultimately, the Product Manager and the Product Owner collaborate to deliver world class outcomes for our business. What You Will Own Backlog Management & Prioritization Own and manage the product backlog for your assigned product or workstream. Collaborate with the Product Manager to understand product goals and ensure backlog prioritization aligns with strategic objectives. Clearly define user stories, acceptance criteria, and technical requirements in collaboration with the engineering and design teams. Delivery Execution Maintain alignment with the product roadmap, ensuring backlog items are prioriti

I
23 days ago

Job Details: Job Description: The Role and Impact As a GPU Platform Hardware Design Engineer, you will play a pivotal role in designing and developing high-quality GPU hardware platforms that drive innovation in high-performance computing, graphics, and visualization technologies. You will lead the design process from initial feasibility studies through board layout, tapeout, and platform power-on, ensuring robust functionality and compatibility with industry standards. Your expertise in platform-level requirements, electrical engineering applications, and system bring-up will directly contribute to delivering cutting-edge GPU systems that accelerate Intel's leadership in computing. Business group The Data Center Group (DCG) is dedicated to advancing Intel's role in powering the digital world with leading-edge technologies. Focused on delivering innovative solutions for data center and cloud environments, DCG supports high-performance computing and graphics to enable capabilities such as AI, machine learning, and advanced visualizations. As part of the GPU IP Engineering team within DCG, you'll contribute to developing GPU systems that meet the evolving demands of the industry while supporting Intel's broader mission to create world-changing technology. Key Responsibilities - Design, develop, and evaluate electronic components, PCBs, and integrated circuits for GPU hardware platforms. - Translate platform-level requirements into detailed specifications and ensure adherence throughout the design process. - Define component placement and trace routing rules to optimize board layouts for performance, power, and signal integrity. - Conduct feasibility studies, board layout, tapeout, and platform power-on activities. - Perform functionality tests and utilize tools to verify platform configurations and compatibility. - Research, develop, and validate firmware, hardwa

machine learningairecruitment
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C
Cvshealth
📍 United States• Remote
23 days ago

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. A Brief Overview Carries out and facilitates Scrum events, removes impediments, promotes collaboration, supports Product Owners, and drives continuous improvement across Agile teams. Ensures the effective implementation of the Scrum framework by creating an environment that enables team success, fosters continuous learning, and delivers business value. Coaches and mentors Scrum Masters and Agile teams while championing Agile principles, servant leadership, and organizational agility. What You Will Do Agile Leadership & Team Coaching Coaches Scrum Masters, Product Owners, and Agile teams on Agile principles, Scrum values, and best practices for project and product delivery. Guides teams in self-organization, cross-functionality, accountability, and continuous improvement. Promotes a growth mindset and fosters a culture of adaptability, transparency, collaboration, and experimentation. Helps establish and implement a common language and framework for Agile team collaboration. Scrum Facilitation & Delivery Excellence Facilitates and oversees Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, retrospectives, and backlog refinement sessions. Removes impediments and proactively addresses risks and obstacles that impact team productiv

REMOTEproject management
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O
OpenAI
📍 Seattle• Full-time• Remote
26 days ago

About the team The ChatGPT Library team is building the persistence layer that helps people and organizations collaborate with increasingly capable AI systems. ChatGPT Library provides users with a durable place for their files, context, and creations, forming a substrate between humans and agents—a foundation for AI that can remember, retrieve, and act on the right context over time. The team sits within the Personalization organization and partners closely with product, design, research, model, and infrastructure teams. Its work helps models become a useful second brain for individuals—for example, answering questions such as “What did I work on last week?”—and supports enterprise use cases that turn company knowledge into accessible, actionable context. About the role We are looking for a hands-on engineering manager to lead a team of approximately 9–10 engineers and own execution across the product roadmap. This is a technical leadership role for someone who can set a high product bar, build a strong team, shape architecture, and contribute directly when needed. You will form and translate an ambitious product vision into a focused roadmap and help the team ship reliable, intuitive experiences at the intersection of AI, knowledge, and collaboration. The ideal candidate leads by example. You are comfortable moving between people leadership, product decisions, technical design, and code. Founder or early-stage startup experience is especially valuable because the role requires urgency, sound judgment under ambiguity, and a willingness to operate across boundaries. In this role you will • Lead, coach, and grow a team of approximately 9–10 engineers while creating clarity, accountability, and a healthy execution rhythm. • Own the engineering roadmap for Library, working with product and design partners to prioritize the highest-impact problems. • Set a high bar for product quality, technical excellence, reliability, privacy, and user trust. • Provide hands-on techni

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