Systems Engineering Support Analyst Jobs

About the Team The SMB Ads team helps businesses discover, adopt, and grow with OpenAI’s advertising solutions. As we scale globally, we are building a high-performing sales organization that combines operational excellence, strong customer experiences, and AI-native ways of working. We partner closely with Sales, Revenue Operations, Finance, Product, Enablement, Program Management, and external BPO partners to drive advertiser acquisition, activation, revenue growth, and retention. About the Role We are hiring a BPO Lead to build and scale the outsourced operating model that supports our Ads business in North America and globally. This is a builder role. You will design the governance, performance systems, capacity plans, quality programs, and accountability mechanisms that enable our BPO partners to deliver exceptional commercial outcomes. You will work across internal teams and external partner leadership to improve seller productivity, advertiser growth, forecasting accuracy, and operational quality. This is a highly cross-functional individual contributor role that sits at the intersection of Ads Sales, SMB, Revenue Operations, Finance, Enablement, Product, Program Management, and external BPO leadership. You will help define how OpenAI operates with external partners and build the systems, processes, and accountability mechanisms that enable the business to scale. In this role, you will: Build and scale BPO operating models, governance structures, and performance frameworks for Ads Drive results across revenue, pipeline, advertiser acquisition, activation, retention, seller productivity, and quality Lead business reviews and executive governance forums with BPO partners and internal stakeholders Develop scorecards, forecasts, inspection mechanisms, and escalation processes that surface risks early Improve sales quality through playbooks, QA frameworks, coaching programs, and performance analysis Partner with Sales, Revenue Operations, Product, Enablement, Fina

About Snorkel Snorkel AI is the frontier AI data lab, helping teams build the data and environments behind high-performing frontier and agentic AI. We combine technology with research-driven AI data development to create datasets, benchmarks, evals, and custom solutions for real-world AI systems. Founded out of the Stanford AI Lab in 2019, Snorkel works with leading AI labs and enterprises to move from better data to better outcomes. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler! About the Team Snorkel's Marketing team shapes how the AI industry understands frontier data development. We're a team spanning brand, content, communications, product marketing, growth, community, and events, and we work directly with our founders and research team to turn original research into market-defining stories. Brand sits at the center of that work: it's how a data research lab earns attention from frontier labs, Fortune 500 enterprises, top researchers, and the domain experts who contribute to our work. About the Role We're hiring a Principal Brand Designer to own the evolution of Snorkel's brand identity. Snorkel has changed faster than its brand has. You'll close that gap: defining where the visual identity goes next, building the system that carries it, and making sure every surface, from the website to a NeurIPS booth to a benchmark leaderboard, looks like it came from the most rigorous lab in AI. This is a senior individual-contributor role with real leverage and autonomy. You'll be hands-on in the work, and you'll also manage our design agency and a bench of freelance contractors, setting direction, reviewing work, and holding a high bar across everything they ship. This role reports to the CMO. Responsibilities Own the brand identity. Lead the next evolution of Snorkel's visual identity, including logo system, typography, color, illustration, iconography, data visualization, motion, and photography direction. Build and govern the brand

What is PerfectServe? PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a notable jump after several major acquisitions were announced in 2019. PerfectServe now has 400+ employees, 30,000+ customers — spanning medical practices, hospitals, and health systems — and $100 million+ in annual revenue. PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and routing communications — including messages, pages, calls, and alerts — to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care and improve the well-being of their clinicians. Leading analyst firms like Gartner® and KLAS Research have consistently validated our approach: In 2026, PerfectServe was named highest in execution and furthest in vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration — the clear segment leader. PerfectServe also received two Best in KLAS awards in 2026 — one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years. At PerfectServe, you'll have a unique opportunity to join a collaborative team with decades of experience that finds new ways to delight our customers every day. This involves consistent efforts to stay on the cutting edge of product development, which includes everything from implementing AI in new and existing solutions to brainstorming with customers about novel workflows. But you don't have to be in product to make in impact — everybody at PerfectServe contributes to important work that moves the business forward. If you're looking for a well-established, tech-forward company full of smart people doing meaningful work

CPI Security is looking for a Residential Installation Technician based in Fayetteville, NC who will install our state-of-the-art home security solutions to residential and commercial customers. This individual will assess the customer’s need and sell additional products and services. This is a fantastic opportunity to earn a great performance-based income, while providing a valuable service to our customers. What You'll Do: Servicing residential security systems accurately and efficiently Meeting or exceeding performance goals on a consistent basis Performing walkthrough of home to determine the optimal system configuration, and to identify up-selling opportunities Keeping the customer informed at all times of what the service process will entail, whether walls will need to be drilled in order to run wiring, etc. Connecting in-home system up to our central monitoring system, activating system and performing customer demonstration Maintaining good administrative responsibility by submitting billing and payroll paperwork in a timely and accurate manner Ensuring the highest level of safety and responsibility in order to avoid injury, property damage or loss of unused materials Providing exceptional customer service at all times Consulting with management on any issues or concerns Cleaning up work area thoroughly Maintaining all company equipment, including truck, tools, inventory, etc. Maintaining a professional appearance and demeanor at all times What We're Looking For: High School diploma or equivalent; electronics/electrical/HVAC/technical training at trade school or community college, a plus Good sales skills, particularly with strong up-selling and closing abilities Mechanical aptitude Strong customer service skills Commitment to safety Ability to work effectively both on an individual basis and as part of a team Professional appearance and demeanor High energy, fun and positive attitude Schedule flexibility and the ability to work weekends Thorough under

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. As a leader in micromobility, Lyft powers millions of rides daily across over 200 cities with our cutting-edge ride-sharing, bike-sharing, and scooter-sharing technologies. Today, our pioneering micromobility system is operational in more than 50 cities worldwide, including Barcelona, Bogota, London, Madrid, Mexico City, Montreal, New York, and Rio de Janeiro, to name just a few. Join us and be part of the team behind some of the world's largest and most successful bike-share systems! Lyft's team in Montreal is growing, and we are seeking an Asset Planning Analyst to support spare parts planning and allocation for every micromobility market Lyft operates. You will make sure the right repair parts reach the right markets at the right time, so bikes and scooters stay on the street and riders can count on them. You are an analytical thinker who is excited about building scalable processes. You build forecasts that hold up to scrutiny, then turn them into long term solutions that work on the ground. You will work in a fast paced environment alongside local operations teams, supply planners, and other cross-functional stakeholders. You are as comfortable building the model as you are aligning a room of market leaders on it. Responsibilities: Own demand forecasting, inventory management, optimization, and allocation for Lyft's current and future spare parts. Build models others can audit: documented assumptions, clear inputs and outputs, and tracked changes between versions. Run high visibility processes and frameworks that keep leadership and market teams aligned on spares needs. Partner with local market teams, internal stakeholders, and external partners to continuously improve spares demand planning processes and dashboards. Leverage data to recommend hardware and operations initiatives, such as compon

The Customer Service Associate is responsible for providing service to inbound customer inquiries that are service-related by providing information and solutions as well as troubleshooting. This role also is responsible for sales of inbound accounts through inbound communication channels. They receive telephone calls/email/chat to handle all aspects of sales, including price quotations, product and licensing information, solicitation, negotiation, and problem resolution. Collaborates with sales team by providing administrative assistance and general support. The Customer Service Associate use various computer systems to enter and track invoices as well as customer and sales data. This position is key in growing customer relationships and vital to our team. Who You Are: You are eager to get your foot in the door and embrace the fast-paced buzz of the media world. Working for a global leader in digital content, supporting successful sales teams excites you and you thrive in a fast-paced, service-oriented environment where terrific customer support is critical. In this role, you would be responsible for providing service to inbound customer enquiries that are service-related and delivering administrative assistance and general support to the sales team. Your goal is to help our customers, internal and external, work smarter. You’re an excellent communicator across multiple mediums like phones, chat, and email, and are focused on solving problems in a manner that enhances the overall customer relationship. Your Next Challenge: Receive and process inbound sales queries from clients via the phone, email and online chat. Sell to customers and engage them in discovery activities that determine their needs, suggests relevant products and services, and gather relevant customer information. Encourage and enable customers to self-serve. Process, track, code and handle invoices and internal

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. At Smartsheet, we're scaling our India Global Capability Centre, and we're hiring a Senior Manager to lead IT End User Services in a Mac-first environment. You'll sit at the center of our AI and automation strategy for the service desk, leading two teams: Security & Desktop Systems, who pair Service Desk support with first-line security triage, and IT Automation, who build the AI agents and workflows that make that work faster. You'll decide where agents, deterministic automation, and people each belong, and own your teams' performance against SLAs and quality targets. You'll partner daily with our US IT leadership, aligning on standards and sharing what works. For the right candidate, there is a clear path to Director within 12-18 months as we continue to scale the India GCC. A note on the role: This is a hands-on leadership role, though not a hands-on-every-day one. You'll stay close enough to the technology to prototype, review, and debug alongside your engineers, and to step in when the team is stretched or something breaks. If you want to lead from a distance, this isn't the right fit. If you want to lead from credibility, it is. You Will AI & Automation Strategy Own the AI and automation strategy for the service desk, lead the IT Automation Engineers in delivering it, and decide which workflows suit AI agents, deterministic automation, or people Identify high-volume, repetitive Tier 1 work, prioritise it by impact, and ensure it is automated and measured Apply AI where it meaningfully reduces toil (e.g. int

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this role? You'll own the full sales cycle—prospecting to close—for enterprise and Global 2000 organisations across the UK and Benelux in financial services, telecommunications, energy and utilities, manufacturing, healthcare and life sciences, and enterprise software. Sovereignty and control over where data and models reside are growing priorities across these sectors, and Cohere is well positioned to meet that need with private, on-premise and in-country deployment built for enterprise scale. This is a territory with significant scope to build. You'll shape how we cover Benelux, work closely with our partner ecosystem to extend reach, and take Cohere deeper into UK and Northern European enterprise. Pipeline generation sits with you. This is a hunter role for someone who takes pride in building their own book rather than working leads handed to them. This is a highly autonomous role demanding ownership of multi-million-dollar territories. You'll navigate intricate decision-making processes, educate C-suite stakeholders, and position Cohere as a strategic AI partner. Your insights will directly shape our product evolution, h

The worldwide data management software market is massive (According to IDC, the data management software market is forecast to be $94 billion in 2023 growing to approximately $153 billion in 2027, representing a 13% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity. We are looking for hardworking technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers. MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and users to craft and build reliable, scalable systems using our data platform. Our team is made up of hardworking software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales reps and play a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations. As MongoDB continues to expand its product offerings and features, MongoDB is seeking an expert in search. This role will focus on being a product specialist of Search, including Vector Search, Embeddings and Rerankers, within the presales organization. Beyond the normal tasks of a MongoDB Solutions Architect, this specialist role will operate in a worldwide team, assist in the most complex search deal cycles, assist in search enablement, and work closely with the Atlas Search product team to close the feedback loop and further enhance the product moving forward. This role will be based remotely in Barcelona, Spain. As an ideal candidate, you will have 3

About Graviton Research Capital: Graviton Research Capital is a cutting-edge high-frequency trading (HFT) firm that leverages technology, quantitative research and algorithms to trade in global markets. Our team consists of world-class technologists, researchers and traders who collaborate to push the boundaries of automated trading. Role Overview : We’re looking for a Central Execution Trader to join our Singapore team and become a key player on the Central Trading Desk . This team interfaces with, and acts as the communication hub for all brokers and exchanges on behalf of the firm externally, as well as technology, quantitative researchers, risk management, compliance, and business development teams internally. In this role, you’ll be building and refining systems that keep our live trading running flawlessly. From designing real-time monitoring tools to automating critical workflows, you’ll be at the heart of ensuring smooth and efficient trade execution. Key Responsibilities: Own one or more markets and the day-to-day execution and operational health of the live strategies in them. Start strategies at the open, track their state, positions and PnL through the session, and close the day with correct positions and files for the next session. Act as the first line of defense for alerts, order rejects and outages in those markets, and as the primary contact for brokers and exchanges on live issues. Diagnose the issue, contain the impact and hand the root cause to the owning quant or technology team. Build and enhance real-time monitoring and safety tooling for live and post-trade environments. Design checks that detect abnormal order flow, position and PnL moves, and surface them to the desk in time to act. Work on live data from the firm's trading systems and from brokers, and take the tooling from idea to production on the desk. Communicate clearly on incidents, resolutions, and process improvements with cro

The Best Players Need the Best People. The Graphics Operator is responsible for the live execution and creative development of insert graphics across all studio and remote productions at PGA TOUR Studios. This role requires technical expertise in broadcast graphics systems, precision under pressure, and a strong understanding of live sports workflows. The Graphics Operator ensures that all visual elements—from real-time scoring to branded content—are delivered with accuracy, consistency, and creative impact. QUALIFICATIONS Bachelor’s Degree or related technical education required. Minimum 3 years broadcast television or related experience at the regional to large market or network level. Experience with Chyron and Ross XPression, or similar platforms, including data integration and real-time graphics workflows. Strong understanding of live production timing, control room operations, and cue execution under pressure. Ability to build, edit, and manage graphic templates, lower thirds, and sponsor elements with editorial accuracy. Skilled in troubleshooting technical issues with graphics systems during live broadcasts. Excellent communication and collaboration skills with producers,

About Snorkel Snorkel AI is the frontier AI data lab, helping teams build the data and environments behind high-performing frontier and agentic AI. We combine technology with research-driven AI data development to create datasets, benchmarks, evals, and custom solutions for real-world AI systems. Founded out of the Stanford AI Lab in 2019, Snorkel works with leading AI labs and enterprises to move from better data to better outcomes. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler! About the Role We're hiring a Director of Data Partnerships to lead a new function at Snorkel. You'll own the supply side of our data partnerships end-to-end: setting the strategy for how we source and procure private data, building the partner / supplier pipeline, structuring agreements, and working with the business to bring it all to life. It is an entrepreneurial, external-facing role that will drive top-of-funnel and convert opportunities into real value. The market for training data partnerships is nascent and rapidly changing - business judgment is key to success in this role. Finally, cross-functional collaboration and a sense of overall ownership are key to ensuring we get value from the partnerships we strike. This role will require hands-on, zero to one work. You'll be sourcing, qualifying, and negotiating directly. You'll own the funnel, form a sound but swift view on whether an opportunity is worth pursuing and know which terms to offer and how to negotiate them to close. You'll carry those relationships forward after signature rather than handing them off. As the function proves out, you'll build a small but mighty team behind you and shift toward setting direction, standards, and performance expectations. This is a high-impact role for someone with sharp commercial judgment, meaningful experience in licensing and IP, the creativity and range to operate in a market whose economics and value chain are still being defined - and, critically,

Do work that matters. At AlertMedia , we help organizations protect their people, operations, and brand . Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler - and it starts with bringing critical information and workflows together in one unified platform. Our core values drive us in our important mission of keeping people safe & informed: We're humans not robots Customers always come first We work better together Simplicity is our strength Our reputation is priceless Hard work pays off AlertMedia is looking for an HR Operations & Payroll Specialist to join our growing People team in Mexico. This role will help build and manage the operational foundation of our Mexico People function, supporting payroll, benefits, HR systems, time and attendance, statutory compliance, employee lifecycle administration, and vendor coordination. Reporting to the Regional HR Manager and partnering closely with Global HR Operations, Finance, Revenue Operations, Legal, and external providers, you will help ensure our People Operations processes are accurate, compliant, scalable, and deliver a great employee experience. Who you are: You are a detail-oriented and service-minded HR Operations professional who enjoys bringing structure to complex processes. You understand that great People Operations requires both accuracy and strong employee experience. You are comfortable working across payroll, benefits, systems, and vendors, and you know how to spot discrepancies, ask the right questions, follow through, and escalate when needed. You thrive in a growing environment where not every process is fully built yet, and you are excited by the opportunity to help create, document, and improve the way we operate. What you get to do every day: Own the end-to-end payroll cycle including collecting

At Carbon, our mission goes beyond 3D printing. We are enabling creators everywhere to make what the world needs, right now. Our company is built on the idea that diverse fields of study must come together to solve intractable problems. We have grand ambitions to create technology that will influence industry around the world. You will be joining a diverse team with a vibrant culture, where team success is as important as celebrating individual contributions. Help us change the world and we will help you change yours. About the Role Carbon is looking for a Manufacturing Engineer to join our team of talented engineers in our Santa Clara, CA office. The ideal candidate will develop, improve, and maintain manufacturing processes for Carbon’s 3D printer systems and large accessories, providing hands-on support to the production line and helping drive new process development across the organization. This role will be based in our Thomas Rd, Santa Clara facility. This role is onsite 5 days a week, Monday - Friday. This role is not eligible for relocation. Responsibilities: Participate in, maintain and improve manufacturing operations of our complex electromechanical and optical assemblies from development phase through ongoing production. Provide day-to-day support to the production line, including troubleshooting line-down situations and driving root cause investigation through to resolution. Develop new processes to improve efficiency and maintain existing processes across the line. Design and build test fixtures and tooling to support manufacturing and testing optimization. Program, troubleshoot, and maintain servers and PCAs. Create, maintain, and improve Work Instructions and other relevant manufacturing documentation. Participate in new process/product development activities and drive collaboration across cross functional teams (Design, Systems, Production, Quality, Supply Chain) Train technicians and engineers, in-house and at s

Associate Technical Services Engineer II (Cloud) MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB. We are looking to speak to candidates who are interested in working out of our Dublin office under our hybrid working model (with 3 in-office days). Due to the 24/7 nature of our support organization, certain events throughout the year will require volunteering for coverage outside one’s normal work days or work hours (i.e. regional offsites, regional holidays, etc). These are typically announced weeks in advance with a sign-up system that considers equitability. Cool things you’ll do You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. What you need 2- 3 years of customer-facing experience supporting cloud customers Supporting enterprise level customers is a bonus Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troublesho