Ta Operations And Enablement Director in Chicago

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Brokerage Communications Operations team’s mission is to ensure our customers receive clear, compliant, and timely information about their accounts and financial services. We collaborate across Operations, Compliance, Legal, Product, and Engineering to plan, build, and execute various mass customer communications. Our team operates with precision, high ethics, and a shared commitment to making complex regulatory requirements understandable and seamless for our users. We value open communication, attention to detail, and a proactive approach to operational excellence. Joining this team means working on high-visibility initiatives that directly support our mission! As a Brokerage Communications Specialist, you will play a key role in managing the full lifecycle of regulatory customer communications for the broker-dealer and affiliated entities — including Trump Accounts, one of the newest and most nationally visible programs in our product lineup. You will own the day-to-day execution of communications for this work — planning, drafting, routing for approval, and validating delivery — while partnering with senior leadership, who hold the primary relationships with our exte

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Middle Office Operations team is committed to providing a superior customer journey while mitigating institutional risk and facilitating the execution of innovative brokerage services. We provide essential support for our various trading platforms by managing central middle-office operations, ensuring transaction accuracy, and overseeing vital risk-related functions. As a Middle Office Operations Margin Specialist, you’ll be responsible for account level risk management and operations. You’ll perform essential daily duties to keep our margin business running smoothly, including analyzing and resolving various types of margin calls, communicating with customers via phone or email to resolve escalated issues, reviewing risk-based alerts, testing the functionality of our margin product, and reviewing our outbound communications and educational materials. Additionally, you’ll be expected to help scale our processes, tools, documentation, and workflows, and be a key member in helping us grow our team. Along with the broader Middle Office Operations team, you’ll work cross-functionally with our clearing, product, compliance, international, and engineering t

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? As a High Touch CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes. This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals. What will I be doing? Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors). Facilitate requirements gathering and process mapping for the customer’s sta

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Procurement and Vendor Management Office (VMO) is Robinhood's central team for engaging and managing third-party vendors and partners across the company. We manage complex commercial relationships for Robinhood. We partner closely with Legal, Risk, Finance, and business leaders to help Robinhood source, negotiate, and manage vendor and partner relationships that power our products and operations. Our team values speed, commercial rigor, and risk-intelligent decision-making in equal measure. Our world-class, data-driven strategic sourcing function is key to Robinhood's growth. You'll work alongside the smartest sourcing and contracting specialists who understand the marketplace well, take ownership of their categories, and fluently use AI to deliver great results, fast! It's a collaborative, high-accountability team where your expertise directly shapes how Robinhood spends and protects its resources! As a Senior Sourcing Manager, you'll own end-to-end sourcing and contracting for a portfolio of vendor categories, run market research, perform competitive bidding, lead negotiations, and drive contract execution. You'll partner directly with senior Business Owners, Com

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. Robinhood Asset Management (“RAM”) is a digital-first investment advisor responsible for delivering investment advice to its rapidly growing client base. RAM is continuing to expand its business activities to meet the needs of clients with broader, more complex, and comprehensive advisory needs. Working with innovative technology resources, RAM will meet the needs of its clients by delivering a unique financial planning service conveniently at their fingertips, anytime and anywhere. The Compliance Operations Specialist will help support the operational aspects across the investment advisory business activities, including digital advice and a dedicated team of qualified relationship managers at the pre-launch stage. As a primary point of contact, you will coordinate with teams across the broader Robinhood spectrum to identify and solve problems, research unique issues, and collaborate to achieve a successful launch. You'll help set and keep us on the path for a customer-friendly, compelling, and regulatorily compliant set of advisory services. You will be expected to apply the requirements of a fiduciary’s duty to serve clients and have experience documenting best

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Customer Care, Government Products team supports industry-changing products in collaboration with the U.S. Government, expanding financial access for millions of Americans. This role leads end-to-end Customer Care workstream management for Trump Accounts, developed and managed on behalf of the U.S. Department of the Treasury in partnership with BNY. The Program Manager is the single point of accountability for keeping the program's contact center obligations — to BNY, the U.S. Treasury, and Robinhood's own Legal, Compliance, Operations, Finance, Security, and Engineering teams — running on schedule and in good standing. This role is based in our Denver, CO, Westlake, TX, or Chicago, IL office(s), with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you’ll do Lead end-to-end Contact Center program management for complex, cross-functional initiatives — scope, milestones, success metrics, governance structures from kickoff thr

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. Our mission is to safeguard the company’s assets and our customer’s accounts by relentlessly detecting and investigating fraudulent activities, ensuring the integrity and security of our Bank product. We champion the prevention and detection of fraud, ensuring the highest standards of security and integrity. As a Bank Fraud Investigator, you will be responsible for investigating suspected fraudulent activities within the banking products. You will work closely with various departments to identify, prevent and resolve fraudulent activities involving accounts, transactions and other financial products. Available shift Tuesday through Saturday; 11:00am – 8:00pm CT and 9am – 6pm CT on Saturdays This role is based in our Chicago, IL, Westlake, TX and Denver, CO offices, with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you’ll do Investigate and mitigate bank and credit card fraud by analyzing suspicious activity

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. Robinhood is seeking a Manager to play a leadership role in its Accounts Payable function. This role includes end-to-end ownership of AP operations, with a mandate to advance process maturity, drive automation, and strengthen controls across a Procure-to-Pay (P2P) environment integrated with an Enterprise Resource Planning (ERP) system. The successful candidate will combine strong domain expertise with a strategic and tactical mindset, and will be responsible for developing a high-performing team. This role is based in our Chicago, IL, Menlo Park, CA, New York, NY office(s), with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you’ll do Play a leadership role in end-to-end Accounts Payable operations, including daily payment processing, system implementation / upgrades, process improvement, and ongoing optimization across the P2P and ERP environment (Coupa, Oracle). Oversee two-way and three-way PO matching, invoice excep

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Workforce Optimization team ensures the right staffing levels are in place to support customers effectively while balancing efficiency and scale. The team works closely with Operations, Forecasting, and vendor partners to align staffing with demand and maintain consistent service levels. Team members focus on measurable outcomes such as service level attainment, forecasting accuracy, and operational efficiency. You’ll contribute to improving how staffing decisions are made and executed across short-term planning horizons! As a Short Term Planning Analyst, you will support staffing performance across a 1–90 day horizon by analyzing data, identifying gaps, and recommending adjustments. You will use reporting, modeling, and trend analysis to improve forecast accuracy and staffing outcomes. This role plays a key part in ensuring the business responds effectively to changing demand, especially during high-impact events. You will also help refine processes to improve consistency, scalability, and decision-making! This role is based in our Denver, CO; Westlake, TX; and Chicago, IL offices, with in-person attendance expected at least 3 days per week. At Robinhood, we belie

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Financial Compliance team’s mission is to establish and maintain the company’s financial and regulatory compliance, including requirements under the Sarbanes-Oxley Act of 2002 (SOX) and related frameworks over internal controls, IT general controls, and financial reporting. This team works closely with Engineering, Security, Finance, and external auditors to ensure systems, processes, and data meet regulatory expectations while supporting business growth! As an IT Financial Compliance Senior Manager, you will evaluate systems, databases, and processes to ensure strong control design and effective operation across infrastructure, change management, and financial data pipelines. You will partner closely with engineering and business teams to identify control gaps, implement practical solutions, and support compliance with SOX and other regulatory requirements. This role plays a key part in ensuring financial reporting integrity and audit readiness while contributing to scalable compliance practices across the organization. This role is based in our Menlo Park, CA, New York, NY, and Chicago, IL offices, with in-person attendance expected at least 3 days per week. At R

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? We’re building Fin's Scaled Customer Success team to reach more customers, provide consistent high-impact outcomes, and lean even harder into what makes us unique: our AI-powered products (especially Fin) and deep domain expertise. As a Scaled Customer Success Manager, you’ll be the customer’s trusted guide—helping them adopt and embed Fin's suite at scale, extracting real value, and scaling processes so more businesses succeed, more reliably. If you’re excited by working at the intersection of AI, product adoption, and operational excellence—and you want to help define how scaled CS works in practice—this is your role. What will I be doing? Drive broad product adoption, with special focus on Fin and AI-powered features: helping customers understand how Fin can automate support, enhance s

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world's biggest financial problems. We're looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers. We're a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Regulatory Reporting team is part of Compliance and helps Robinhood meet its obligations under Firm policy, SEC rules, and FINRA regulations. We review customer complaints from many channels, decide which ones require regulatory filings, and report on what we find. We work closely with the Customer Experience team to spot complaints early and strengthen our written supervisory and standard operating procedures. We also support partners in technology, audit, fraud, and training with ad hoc requests. Joining us means getting a front-row view of how a fast-growing brokerage manages regulatory risk! As a Compliance Associate, you'll review complaints in depth to decide whether a filing is required under FINRA Rules 4530, 4513, and 2360(b)(17). You'll coordinate how complaints are collected, ingested, and reviewed, run quality assurance checks, and escalate high-risk cases. You'll also prepare complaint reports for regulators and senior leadership. Your analysis will show where complaint trends are coming from and help the team improve its processes before issues grow. You'll turn what you learn into clear metrics and recommendations that leaders can act on! This role is base

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Talent Management & Analytics team is scaling to its next major milestone—integrating advanced predictive insights and tactical AI into our workforce systems. Our mission is to build the data solutions that help the entire company recruit exceptional talent, design high-performing team structures, and put active organizational insights directly into the hands of everyone making team decisions. Operating at the intersection of data science, product development, and organizational psychology, we are transforming how Robinhood uses data to empower our workforce and anticipate organizational needs. As a Staff Data Scientist, you will serve as the team's technical and strategic anchor, owning the vision, design, and delivery of the high-impact data products that our executives, people partners, and line managers rely on every day. Your focus will be entirely on solving meaningful organizational problems: understanding what enables exceptional talent to thrive, accelerating team performance, and designing proactive strategies that support long-term retention across Robinhood. This is a unique opportunity to apply state-of-the-art language models and predictive analytics to

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? As a MidMarket Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting. This is a seat at the centre of the biggest shift selling has seen in decades. You'll be selling AI agents to companies rethinking how their entire customer experience works, which means the conversations are strategic, technical and genuinely interesting. You'll also be using AI every day to run your own territory, from qualification to research to how you read a deal, so you're not just talking about the technology, you're operating on it. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership. What will I be doing? E

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? As an SMB Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting. This is a seat at the centre of the biggest shift selling has seen in decades. You'll be selling AI agents to companies rethinking how their entire customer experience works, which means the conversations are strategic, technical and genuinely interesting. You'll also be using AI every day to run your own territory, from qualification to research to how you read a deal, so you're not just talking about the technology, you're operating on it. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership. What will I be doing? Evange