Technical Escalations Engineer Jobs

The AI Enablement Engineer helps teams across Topgolf, technical and non-technical alike, get real value from AI by removing the friction that blocks adoption and building the reusable archetypes, skills, and governed integrations that let business teams build safe, working applications through Topgolf’s AI-SDLC pipeline. This role acts as the technical backstop, reviewing AI-generated code and specs for correctness, security, and adherence to engineering standards before anything ships. Partner with teams across Topgolf, technical and non-technical, to unblock AI adoption by configuring agent access, resolving friction, and showing teams how to get real value from available AI tools Design and build archetypes and skills (e.g., SKILL.md files, intake questionnaires, spec templates, code scaffolds) that package engineering standards and governance into reusable building blocks for the AI-SDLC pipeline Connect agents to internal systems, data sources, and tools through governed connectors and MCP-style integrations Monitor archetypes and agents for model drift, prompt bloat, and other degradation as underlying models and usage evolve, and keep code scaffolds and prompts current with secure coding practices and platform engineering standards Review AI agent-produced code, specs, and gate results for correctness, security, scope adherence, and good development practice before production Test archetypes and agents against adversarial prompting (prompt injection, jailbreak attempts) and implement guardrail hooks to enforce scope, safety, and policy compliance Build documentation, examples, and light training (office hours, walkthroughs, guides) to raise teams' baseline capability with AI Retire, merge, or extend archetypes based on usage and escalation patterns, and triage escalations to security, data owners, or app stewards, partnering with platform engineering so new archetypes and integra

HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative companies to build strong engineering teams ready for what’s next. Software has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills. People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards. About the role Customer Experience Engineering is where customers, product, and engineering meet. As a CXE 2, you’ll lead complex technical problems and high-stakes customer situations from investigation through resolution and prevention. You’ll combine technical depth with the judgment and communication needed to guide customers when the answer is not yet clear. CXE works from one shared queue. You’ll take the lead on problems that require deeper investigation, solution design, or cross-team coordination, while helping the team respond to customer needs across the queue. You’ll also turn what you learn into solutions, tools, and AI-enabled workflows that reduce repeat problems. What you’ll do Own complex, ambiguous, enterprise, and escalated customer problems through investigation, resolution, communication, and closure. Come prepared to lead technical customer calls and escalations. Understand the account and issue history, ask precise questions, explain what is known and unknown, and give customers a clear plan and next update. Investigate unfamiliar issues across web applications, APIs, integrations, authentication, data, and code paths. Use logs, audit trails, session data, and monitoring tools to reconstruct what h

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Partner Solutions Engineer - Hardware Adyen is looking for a Senior Partner Solutions Engineer with a track record of hands-on embedded Android or systems engineering work to own the technical relationship with one or more of our most complex hardware OEM partners. You'll be the primary technical authority on that relationship: root-causing the hardest device-level issues, holding senior OEM engineering counterparts accountable, and shaping how Adyen manages OEM technical relationships as the function grows. As Adyen evolves its hardware offerings and moves toward a hardware independence model, this role carries real weight. Your OEM relationship is one of the more demanding ones in the portfolio, and you're expected to bring judgment and strategy to it, not just execute an existing playbook. What you'll do: Serve as the primary, most senior technical advisor for your OEM's engineering team, leading escalations on the most complex device-level issues. Drive technical strategy for your OEM relationship: which issues to prioritize, which process gaps to close, and how automation and tooling should evolve. Lead cross-functional alignment across Product, Engineering, Hardware Integrity/Reliability, and Commercial on priorities for your OEM, especially when those priorities conflict. Design and drive adoption of tooling, automatio

The Team + The Role Pendo’s Customer Engineering team is the technical backbone of the company’s pre- and post-sales customer motion. The team supports growth by bringing technical ownership across the full customer lifecycle, from discovery and evaluation through implementation, adoption, retention, and expansion. As a Customer Engineer, you are the primary technical resource for a portfolio of Commercial accounts. You partner with Account Directors to own discovery, demos, onboarding, technical health, risk, and expansion strategy. You serve as a trusted technical advisor who helps customers drive outcomes with Pendo. This role is based in our Raleigh office. What this looks like day-to-day Customer acquisition: Partner with Account Directors to understand customer pain, business goals, and technical requirements. Craft and deliver demos, define success criteria, guide installation, and lead hands-on technical evaluations and workshops. Technical discovery and implementation: Lead discovery conversations across product stacks, integration environments, and customer goals. Own onboarding for purchased modules, troubleshoot integrations, and answer technical questions related to APIs, data models, configuration, and front-end implementation. Adoption and value: Monitor usage signals, identify low adoption or configuration drift, and act before issues become escalations. Facilitate enablement workshops, support account health planning, and help customers measure and articulate the ROI of Pendo. Retention and expansion: Identify technical expansion paths in your portfolio and hand them to Account Directors with clear deployment plans and business rationale. Support growth opportunities by bringing a strong technical point of view on customer needs, readiness, and value. Risk ownership: Own the technical dimension of account risk, including champion turnover, integration issues, stalled rollouts, and technical blockers. Document risks in Salesforce, build mitigation pl

ACS 3LS Quality Engineer - Workstation Products Description - Job Summary The ACS Third-Level Support (3LS) Quality Engineer serves as a senior technical expert responsible for leading the investigation and resolution of complex customer escalations across HP products and solutions. This role requires deep technical expertise, strong analytical and troubleshooting skills, and the ability to collaborate effectively with engineering, quality, manufacturing, and product management teams. The successful candidate takes end-to-end ownership of critical issues, drives root cause identification and corrective actions, communicates effectively with technical and executive stakeholders, and continuously develops expertise in emerging technologies to deliver exceptional customer outcomes. Responsibilities Lead the investigation and resolution of highly complex technical issues affecting customers, partners, and business-critical environments. Own escalated cases from initial engagement through final resolution, ensuring accountability throughout the entire problem-solving process. Perform advanced troubleshooting using a structured, data-driven approach to isolate root causes and validate solutions. Partner with engineering, quality, manufacturing, product management, and external vendors to drive corrective actions and long-term solutions. Build and maintain subject matter expertise in one or more strategic technologies, platforms, or product areas. Analyze logs, traces, diagnostics, and customer environments to identify systemic issues and trends. Develop technical recommendations and communicate complex concepts clearly to both technical and non-technical audiences. Create and maintain detailed technical documentation, investigation findings, and knowledge assets. Influence cross-function

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . As Reddit continues to scale its advertising business, we’re looking for a Senior Technical Solutions Manager based in London to help drive the success of Reddit Ads across the region. This is a senior individual contributor role that works across the Reddit Ads product portfolio, with particular expertise in app advertising technologies. You’ll act as a trusted technical advisor to advertisers, agencies, partners, Sales, Product, Engineering, and regional go-to-market teams. You’ll lead complex investigations across campaign creation, delivery, measurement, reporting, APIs, integrations, funding, account access, and third-party reporting. You’ll also translate recurring technical issues and customer feedback into product improvements, scalable guidance, and more effective operating processes. This role is expected to work from the London office 1–2 days per week. Responsibilities: Lead complex technical investigations: Diagnose and resolve ambiguous advertiser and partner issues across Ads Manager, campaign creation, targeting, ad experiences, delivery, pacing, auctions, reporting, measurement, Business Manager, asset sharing, funding instruments, credit lines, account access, APIs, integrations, MMP and SKAN workflows, validation requests, and third-party reporting discrepancies. Advise customers and partners: Act as a trusted technical advisor, translating business objectives into practical recommendations across implementation, measurement, troubleshooting, and platform usage. Manage escalations end to end: Triage u

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Drive the technical resolution and stability of Everpure's highest-stakes cloud storage deployments for top-tier hyperscale partners. As a Senior Software Engineer on the Hyperscale Product Escalations team (known internally as a Forensics Engineer), you will serve as the technical bridge between field telemetry and core engineering, diagnosing high-complexity distributed systems failures and creating automation that anticipates issues before they impact customer workloads. You will directly influence customer trust, enable multi-million dollar account success, and help architect the future of hyperscale storage solutions built for AI-driven infrastructure. WHAT YOU'LL DO Lead Root-Cause Investigations: Analyze complex system behavior, memory dumps, field telemetry, and low-level code across platform, firmware, and software layers to isolate and resolve critical failures in large-scale distributed systems. Build System Health Automation: Design and deploy automated diagnostics, predictive health-monitoring services, and AI-assisted workflow tools that reduce manual triage time and prevent recurring failure patterns across growing global fleets. Direct Hyperscaler Engineering Collaboration: Partner directly with technical teams at hyperscale customer organizations to solve deep integration challenges, ensuring platform reliability and unlocking major expansion opportunities. Engineer Fleet-Wide Reliability Improvem

About the Team OpenAI’s IT organization supports the mission of deploying artificial general intelligence (AGI) for the benefit of all. Our team is committed to providing seamless technological support and solutions to ensure that all OpenAI employees are well-equipped and connected. This enables them to contribute effectively towards our AI research, corporate operations and product initiatives. About the Role As an ITAV Operations Engineer at OpenAI, you will administer and troubleshoot conference room AV, video conferencing, background music, digital signage, and other ITAV-owned systems. You will serve as the technical bridge between our support vendors and ITAV Engineering, resolving escalations that require internal access, administrative permissions, or deeper technical investigation. You will maintain reliable configurations, execute changes using established standards, and turn recurring issues into improvements to systems, documentation, and automation This is an in-office role and will require 5 days a week in our San Francisco office. Travel 30% of the time to support ITAV systems, technical changes, and operational readiness. International travel is required. In this role, you will: Set up, configure, administer, and maintain conference room AV, video conferencing, background music, digital signage, and other ITAV-owned systems. Resolve vendor escalations that require internal administrative access or technical expertise, owning diagnosis, remediation, and verification of service restoration. Manage assigned ITAV installation and commissioning scope for office builds, refreshes, and moves, adds, and changes using established standards, and verify that completed systems are ready for ongoing operation. Serve as the technical bridge between vendors and ITAV Engineering, providing clear diagnostic evidence and escalating issues that require changes to system designs or engineering standards. Execute software updates, configuration changes, equipment replac

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role Anthropic's billing surface is growing fast. New products, new regions, and new channels all need to be metered, priced, invoiced, and reconciled, and the work to make that happen crosses billing engineering, GTM systems, finance, and support teams. Today much of it runs on escalations rather than programs. We're hiring a Technical Program Manager to own the cross-functional programs in this space. You'll partner closely with billing engineering, GTM systems, finance and treasury, product, and support, and give leadership a single clear view of priorities, dependencies, and progress. Responsibilities Drive the cross-team programs that build billing platform foundations, from scoping and tradeoff decisions through delivery Standardize how new commercial work enters billing: a framework driven intake, clear owners, and sequenced dependencies across billing teams and their stakeholders Own the promotions program end to end: one repeatable path from proposal to configuration to reconciliation, for both self-serve and sales-led programs Own commercialization and launch readiness for billing: no new product or SKU launches without pricing, metering, invoicing, and reporting in place Own the change process for the charge pipeline Run payments operations programs in partnership with finance and treasury, including currency and FX You may be a good fit if you Have 6+ years of technical program management experience, with a track record of owning cross-functional programs end to end Can reason about metering, invoicing, and payment flows, and the data pipelines behind them Have run launch readiness programs where a new product ne

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Manage, develop, coach and mentor a team of Premier Support Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 600+ integrations Act as the owner for your team’s accountability and performance - partnering closely with upper management to facilitate performance reviews, performance plans, and any employee relations issues for your direct reports Ensure successful training and onboarding of new hires Guide the team through technical-training, certificates and additional learning and development needs Build out documentation and knowledge base articles for a variety of technologies Drive projects or initiatives to improve team productivity, process or procedure Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary Who You Are: Passionate about people management and/or mentorship with previous experience leading a team Self-motivated, detail-attentive, and have a desire for continuous learning A critical thinker who defaults to a client-centric approach A tinkerer with some programming experience and a basic knowledge of Linux Active contribution to open-source projects (code, bug reports, etc.) and the Engineeri

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Manage, develop, coach and mentor a team of Premier Support Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 600+ integrations Act as the owner for your team’s accountability and performance - partnering closely with upper management to facilitate performance reviews, performance plans, and any employee relations issues for your direct reports Ensure successful training and onboarding of new hires Guide the team through technical-training, certificates and additional learning and development needs Build out documentation and knowledge base articles for a variety of technologies Drive projects or initiatives to improve team productivity, process or procedure Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary Who You Are: Passionate about people management and/or mentorship with previous experience leading a team Self-motivated, detail-attentive, and have a desire for continuous learning A critical thinker who defaults to a client-centric approach A tinkerer with some programming experience and a basic knowledge of Linux Active contribution to open-source projects (code, bug reports, etc.) and the Engineeri

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Manage, develop, coach and mentor a team of TSEs who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 600+ integrations Act as the owner for your team’s accountability and performance - partnering closely with upper management to facilitate performance reviews, performance plans, and any employee relations issues for your direct reports Ensure successful training and onboarding of new hires Guide the team through technical-training, certifications and additional learning and development needs Build out documentation and knowledge base articles for a variety of technologies Drive projects or initiatives to improve team productivity, process, or procedure Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary Who You Are: Passionate about people management and/or mentorship with previous experience leading a team Self-motivated, detail-attentive, and have a desire for continuous learning A critical thinker who defaults to a client-centric approach and uses data to make informed decisions A tinkerer with some programming experience and a basic knowledge of Linux Active contribution to open-source projects (code, bug reports, etc.) and the Engine

About Team & About Role The Site Reliability Engineering (SRE) team at Rubrik ensures the absolute reliability, availability, performance, and security of our enterprise infrastructure services, spanning both global SaaS platforms and government-compliant environments. We operate at the intersection of software development and systems engineering, prioritizing hyperscale platform automation, self-healing architectures, and structural resiliency. As a Staff Site Reliability Engineer, you will serve as a primary technical leader and architect across our broader distributed cloud systems. You will drive long-term technical roadmaps, establish cross-organizational reliability standards, and solve complex distributed systems challenges that safeguard both enterprise and public sector environments. Beyond the core SRE charter, this Staff role also leads the Application-SRE team — a US-based group that partners closely with engineering, Sales, and Support to unblock POCs, drive complex customer escalations to resolution, and convert recurring field signals into engineering and reliability roadmap items. You will be the technical leader and project owner for Application-SRE: setting direction, tracking commitments, and ensuring the team operates as a high-leverage bridge between the field and the broader engineering org. What You'll Do As a Staff Site Reliability Engineer, you will possess engineering-wide influence and take ownership of the following critical areas: Infrastructure Strategy & Architecture: Formulate and execute the architectural vision for Rubrik's Cloud Platform, optimizing backend infrastructure systems like Kubernetes, MySQL, and cloud-native services for performance, security, and multi-region scale. Hyperscale Automation & Platform Tooling: Build, scale, and maintain sophisticated custom internal tools, platform controllers, and automation frameworks in Go or Python to systematically eliminate operational toil. AI Infrastructur

We are looking for a Senior Technical Program Manager (TPM) to lead and shape some of our most complex, high-stakes engineering programs. In this role, you will operate with a high degree of autonomy, setting the standard for program execution across the organization. You will be a trusted partner to senior engineering and product leadership, driving strategic initiatives that span multiple teams, systems, and business lines. This is a role for someone who brings deep technical intuition, strong organizational influence, and a track record of delivering at scale. In this role, you will: Lead end-to-end program management for large-scale, multi-team engineering initiatives with significant business impact, from strategy through delivery. Serve as a strategic partner to VP- and Director-level engineering and product leaders, influencing roadmaps, resourcing decisions, and organizational priorities. Define and evolve program management frameworks, processes, and best practices across the engineering organization. Drive alignment across complex dependency landscapes involving multiple teams, external partners, and competing priorities. Anticipate and proactively manage risks, escalations, and trade-offs at a program and portfolio level. Communicate clearly and confidently to executive audiences — translating technical complexity into business impact and vice versa. Mentor and coach junior TPMs and contribute to building a high-performing program management function. Actively participate in architectural and technical scoping discussions, providing informed input on feasibility, sequencing, and delivery risk. Qualifications 7+ years of experience in technical program management, with a proven record of delivering complex, org-wide engineering programs. Deep expertise managing multi-team software programs across the full SDLC, including l

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Manage, develop, coach and mentor Premier Support Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 400+ integrations Act as the owner for your team’s accountability and performance - managing performance reviews, performance plans, and any employee relations issues for your direct reports Partner with Support team senior leadership to oversee team projects and initiatives to improve productivity, process or procedure Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary Who You Are: Passionate about people management and/or mentorship with previous experience leading a team, including managing other managers Self-motivated, detail-attentive, and have a desire for continuous learning A critical thinker who defaults to a client-centric approach and uses data to make informed decisions A tinkerer with some programming experience and a basic knowledge of Linux Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.) Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's ok