Technical Escalations Engineer Jobs

Who we are About Privy Our mission is to make privacy and user ownership the default online. To do so, we build simple, flexible APIs and tools for developers that make it easy to build new products on crypto rails. Privy owns the abstractions and infrastructure layer above wallets, integrating across chains, third-party providers, and Stripe products like Treasury and Link. We get to solve hard technical problems while leveraging Stripe's distribution to reach customers like Ramp, Klarna, Deel, Kraken, Hyperliquid, and Fomo — powering experiences for both mainstream users and crypto natives. About the team At Privy, Solutions Engineering owns the technical customer journey from evaluation through launch and beyond. They are the primary technical DRI throughout the entire customer lifecycle (pre-sales, integration, and post-launch support). They help customers move fast, stay unblocked, and get to production with confidence. This is a high-leverage role at the intersection of customers, product, and engineering. You’ll work closely with Account Management, Forward Deployed Engineers (FDEs), Product Engineering to make sure customers are set up to succeed and that technical issues get resolved quickly and clearly. We’re looking for someone who is deeply technical, highly organized, and customer-obsessed. Someone who can quarterback complex integrations, communicate clearly with technical stakeholders, and keep customer work moving with speed and rigor. What you’ll do Own the technical relationship for Privy’s most important customers end-to-end Lead technical discovery, implementation planning, and launch coordination Drive integrations to successful completion Unblock customer issues quickly and with urgency Coordinate technical follow-through across internal and external stakeholders Partner closely with Account Management on customer health and escalations Work with FDE when a problem requires bespoke technical work or product development Route long-tail iss

Job Details: Job Description: About the Role Join Intel's Client Computing and Physical AI Group and help enable the next generation of mobile and desktop client platforms. We are seeking a Senior Customer Solutions Engineer to serve as a key technical leader responsible for customer platform enablement, architecture collaboration, and execution across Intel's client platform ecosystem. In this role, you will work closely with OEM customers, engineering teams, and program stakeholders to drive the successful delivery of innovative platform technologies. You will play a critical role in platform planning, issue resolution, customer engagement, and cross-functional execution from product definition through product launch and production. What You’ll Do Key responsibilities will include but not limited to: Serve as the primary technical interface between customers and Intel engineering teams, driving platform enablement and customer success. Lead cross-functional execution across platform technologies including hardware, firmware, graphics, connectivity, and I/O technologies. Drive resolution of critical platform issues, customer escalations, and technical challenges throughout the product lifecycle. Represent customer readiness, platform health, and execution status in program reviews and leadership forums. Develop technical assessments, customer enablement plans, and supporting documentation to accelerate design wins and product launches. Drive technical program execution across customer and engineering teams by aligning milestones, dependencies, risks, priorities, and deliverables. Behavioral traits that we are looking for: Strong customer focus and the ability to build trusted partners

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. As part of your responsibilities, you will be required to: Support essential IT operations across operating systems, security tools, applications, servers, laptops, desktops, software, and hardware while collaborating with Lab, Data Center, Cloud, IT, and Engineering teams. Open to fresh graduates with 0 years of experience. ( Linux and Windows knowledge is mandatory) Provide 24/7 rotational on-call support, ensure SLA compliance, classify incidents accurately, communicate ticket status, and manage escalations through timely resolution. Troubleshoot operational issues, perform incident and problem management, identify root causes, and deliver technical support aligned with business priorities. Monitor system performance, review logs, perform trend analysis, and take proactive actions to improve uptime, solution health, and operational reliability. Use knowledge bases, best practices, technical articles, and continuous learning to improve support quality and resolve recurring issues effectively. Identify, design, and implement scalable process and technology improvements that enhance support for engineering tools, services, and operational workflows. Apply AI-enabled ways of working, including Microsoft Copilot, Generative AI, automation, analytics, and AI-assisted troubleshooting, to improve productivity, reporting, monitoring, ticket analysis, and knowledge management. Use AI responsibly by validating AI-generated outputs, protecting confi

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE We are seeking a highly motivated Hardware Design Engineer for Pure’s Datastore team. The Pure Engineering Team builds the industry’s most innovative, high-performance, energy-efficient and TCO-optimised storage solution. As part of this team, you will help productize this differentiated storage solution for our customers. WHAT YOU'LL DO Plan, lead, implement, and debug SSD hardware designs from concept through production. Contribute to all phases of the product lifecycle, including architecture, design, documentation, validation, and sustaining. Drive interoperability testing across server/storage systems and SSDs. Diagnose and resolve HW-related issues in collaboration with internal teams, external partners, and JDMs. Apply deep knowledge of major bus technologies such as PCIe, DDR, NAND, SPI, and I2C. Evaluate system-level tradeoffs in mechanical, thermal, power, and signal integrity design. Work with diagnostics/test engineers by reviewing test plans to ensure proper coverage Lead failure analysis and root cause investigations to support field issues and customer escalations Incorporate automation and AI to enhance SSD design and validation processes. Provide technical guidance and mentorship to junior engineers. We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara, CA office in compliance with Everpure’s policies, unless you are on PTO, or work trav

PWI R&D Writing Systems Engineer Description - A Writing Systems Engineer is an experience individual contributor responsible for owning system-level performance of industrial inkjet web presses , with a strong emphasis on hands-on engineering, on-press troubleshooting, and technical leadership . This role leads complex problem solving across ink, printhead, media, firmware, and mechanical systems, driving print quality, reliability, and robustness through a combination of deep systems thinking and direct experimentation . The specialist serves as a key decision-maker in resolving ambiguous, cross-functional issues and ensuring successful product delivery. Responsibilities Hands-on system ownership & advanced troubleshooting (Primary) Serve as the technical owner for system-level performance , including print quality, reliability, and production robustness Lead hands-on troubleshooting on industrial web presses , diagnosing complex print defects (banding, mottle, nozzle behavior, edge effects, etc.) Design and execute on-press experiments (DOEs) to isolate root causes and quantify system sensitivities Drive root cause analysis across subsystems (ink formulation, printhead, firmware, mechanics, media) and implement corrective actions Support press bring-up, ramp, customer escalations, and field issues , often in high-pressure situations requiring rapid, data-driven decisions Translate real-world press behavior into actionable engineering insights and design improvements System design & integration leadership Define and develop system-level solutions to optimize ink/media interactions, printhead performance, and image quality Lead integration of subsystems (ink, printheads, m

Req ID FEQ327R163 About the Role As a Director, Field Engineering, you will lead a multi-team Field Engineering organization and own strategy, talent, operating model, and execution for a significant business area. You will scale customer and business impact through other leaders while influencing broader go-to-market, partner, Product, Engineering, and company priorities. This role typically oversees a leadership team of approximately 3–5 leaders or an equivalent multi-team scope. Depending on the assignment, you may lead a broad business unit, multiple segments or countries, a major portfolio, or another strategically significant area. The Impact You Will Have Build and lead a strong leadership team that attracts, develops, and retains exceptional Field Engineering talent. Own an end-to-end strategy across talent, customer coverage, technical priorities, operating model, execution, and business impact. Translate customer, market, competitive, and technical trends into clear priorities and 6–12+ month plans. Scale impact beyond individual teams through leaders, cross-functional GTM initiatives, partner ecosystems, and repeatable operating mechanisms. Build trusted relationships with senior customer stakeholders, including VP-level and equivalent audiences, and guide complex programs, escalations, and transformation roadmaps. Establish operating norms and inspection cadences across the organization that create visibility, accountability, predictable execution, and fast course correction. Shape resourcing and organizational design to support growth, customer outcomes, technical quality, and long-term business value. Upgrade hiring rigor, talent practices, leadership development, performance management, and succession planning across the organization. Influence broader Sales, Professional Services, Marketing, Partners, Product, Engineering, Support, and executive priorities through a clear point of view and strong cross-functional relationships. Partner with GT

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview The Senior Technical Customer Experience (CX) Specialist is a highly experienced individual contributor role designed for support operators who thrive in complexity and ambiguity. This role serves as the team’s primary escalation point for the most complex, technical, or nuanced customer issues, while remaining deeply hands-on in the support queue. As a Senior Technical CX Specialist, you will handle high volumes of sophisticated support cases, lead customer calls, manage bugs end-to-end, and act as a trusted partner to Product and Engineering. You’ll play a critical role in raising the technical bar of the team by mentoring peers, surfacing patterns from escalations, and helping translate hard-earned learnings into scalable improvements. This role is ideal for someone

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Everpure is seeking an Operational Excellence Technical Program Manager to join the Global Information Security Office and help drive execution for a strategic security program. This role is designed for a strong technical program leader who can bring structure, accountability, and operational rigor to complex work that spans security engineering, security architecture, and cross-functional delivery partners. This person will serve as a key operational driver for ticketing, escalations, dependency management, and execution governance tied to a strategic Everpure program. You will partner closely with security engineering and architecture leaders to ensure work is clearly defined, tracked, escalated appropriately, and moved forward with urgency and discipline. This is a highly cross-functional role for someone who is comfortable operating in ambiguity, translating technical context into actionable program structure, and building repeatable operational mechanisms that improve visibility, decision-making, and outcomes. WHAT YOU'LL DO Own day-to-day program operations, including ticketing workflows, intake, triage, prioritization, issue resolution, escalation management, and execution tracking. Partner with Security Engineering and Security Architecture leaders to translate technical priorities into defined workstreams, milestones, dependencies, accountable owners, and decision paths. Build and run operating mechanism

About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience. Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. About the role We are looking for a Senior Technical Account Manager (TAM) to own the post-sales technical relationship for a portfolio of our largest enterprise customers, taking it over from the Solutions Architect (SA) at deal close. Your focus is continuity: customers renew the annual TAM engagement because their technical outcomes improve each year. This role requires travel to customer offices 4 to 8 times a year. What you'll do Own the post-sales technical relationship and the annual TAM renewal for a portfolio of enterprise accounts, running a weekly check-in, monthly review, quarterly business review (QBR), and annual roadmap workshop for each Lead incident follow-through when an escalation or a pattern of incidents emerges: run the post-mortem, find the architectural root cause, own the remediation roadmap, and respond to priority 1 and 2 escalations within 4 business hours Deliver proactive architectural reviews, technical risk mapping, cost and usage optimization, and pre-launch readiness assessments Scope hands-on engineering work for Forward Deployed Engineers (FDEs) and audits for Professional Services, and track their outcomes into the customer's technical roadmap, without shipping production code yourself Relay customer technical needs to Product, Engineering, and Support, and hold those teams to the commitments you have made to your customers What you need 5+ years in customer-facing technical roles at a platform, infrastructure, or developer tools company, such as technical account management, solutions architecture, developer s

About Anyscale: At Anyscale , we're on a mission to democratize distributed computing and make it accessible to software developers of all skill levels. We’re commercializing Ray , a popular open-source project that's creating an ecosystem of libraries for scalable machine learning. Companies like OpenAI , Uber , Spotify , Instacart , Cruise , and many more, have Ray in their tech stacks to accelerate the progress of AI applications out into the real world. With Anyscale, we’re building the best place to run Ray, so that any developer or data scientist can scale an ML application from their laptop to the cluster without needing to be a distributed systems expert. Proud to be backed by Andreessen Horowitz, NEA, and Addition with $250+ million raised to date. About the role Anyscale is looking for an experienced and hands-on engineering leader to lead our Customer Engineering team. This is a critical leadership role within our Go-To-Market organization, responsible for delivering exceptional technical support while helping ensure customer experiences directly influence the evolution of our platform. You will lead a highly technical team responsible for supporting customers running production AI workloads on Anyscale. Your team will resolve complex technical issues, manage customer escalations, and partner closely with Product and Engineering to ensure customer feedback is translated into meaningful product improvements. Success in this role requires balancing operational excellence with strong technical leadership. Beyond resolving individual customer issues, you will help the team identify recurring patterns, improve support workflows, expand customer self-service, and leverage automation, diagnostics, and engineering best practices to improve both the customer experience and the product over time. As opportunities arise, your team may also contribute tooling, documentation, automation, or occasional product fixes that help eliminate recurring sources of customer fri

About Anyscale At Anyscale , we're on a mission to democratize distributed computing and make it accessible to software developers of all skill levels. We’re commercializing Ray , a popular open-source project that's creating an ecosystem of libraries for scalable machine learning. Companies like OpenAI , Uber , Spotify , Instacart , Cruise , and many more, have Ray in their tech stacks to accelerate the progress of AI applications out into the real world. With Anyscale, we’re building the best place to run Ray, so that any developer or data scientist can scale an ML application from their laptop to the cluster without needing to be a distributed systems expert. Proud to be backed by Andreessen Horowitz, NEA, and Addition with $250+ million raised to date. About the role The Customer Engineer will play a crucial role in the customers’ post-sale journey - helping them to onboard, adopt and grow on Anyscale, troubleshooting and resolving open customer tickets and driving consumption. Anyscale is an ever evolving platform and hence will require close co-ordination with our engineering teams to debug complex issues. This is an exciting role for those who are technically curious and passionate about ML/AI, LLM, vLLM and the role of AI in next generation applications. It’s an opportunity to make a significant impact in a collaborative, fast-paced environment while building a new segment in this space. In this role, you’ll be able to Resolve customer issues and help in their successful adoption of Anyscale platform Be a technical advisor, and internal champion for our key customers Own customer issues end-to-end, from troubleshooting, triaging, escalations and eventual resolution Participate in our follow-the-sun customer support model to ensure continuity in resolving high priority tickets Keep track of open customer bugs and feature requests to influence prioritization and provide timely customer updates upon resolution Contribute towards improvement of internal tools an

About the Team The GTM Data Science team partners with Go-to-Market, Technical Success, Product, Engineering, RevOps, and Strategic Finance to build the shared intelligence layer for OpenAI's B2B business. The team turns product usage, customer behavior, revenue, field activity, and customer feedback into rigorous insight products that help leaders and field teams understand where customers are succeeding, where adoption is blocked, and what actions will accelerate durable growth. We are building systems that make customer intelligence proactive: surfacing risk, expansion potential, product gaps, and repeatable playbooks before they show up as escalations or missed opportunities. About the Role As the Applied Data Science & Insights Lead for GTM Intelligence Solutions and Technical Success, you will be a hands-on technical leader responsible for shaping how OpenAI measures, understands, and improves customer adoption across our B2B products. You will build AI/ML-powered intelligence products that connect account health, product usage, customer lifecycle, support tier, qualitative sentiment, commercial context, and field actions into a practical operating system for GTM and Technical Success. This role will build the data science foundation for Technical Success: defining the metrics, models, operating insights, and decision systems that help the team scale customer adoption and expansion with rigor. You will also be expected to build and lead a small mighty team over time: setting direction, hiring and developing talent, creating operating cadences, and holding a high bar for technical rigor and business impact. You will lead the development of models, metrics, and decision systems that recommend what GTM and Technical Success teams should do next, explain why, and measure whether those interventions worked. Your work will help customers move from pilots to production, deepen usage across products, identify high-value use cases, reduce churn risk, and create a f

For more than 30 years, SonicWall has delivered a partner-first unified cybersecurity portfolio that helps SMBs, MSPs, and IT teams consolidate network security, endpoint security, security service edge (SSE), and threat response across hybrid environments. By bringing connected technology, real-time threat intelligence, automation, and expert services together, SonicWall helps organizations simplify security operations, achieve better security outcomes, and lower total cost of ownership. Backed by a global ecosystem of more than 17,000 partners, SonicWall delivers enterprise-grade protection built for SMB and mid-market realities. For more information, visit www.sonicwall.com or follow us on X, LinkedIn , Facebook , and Instagram . Role Overview SonicWall is seeking a Distinguished Engineer to define and drive the long-term technical vision, architecture, and evolution of its Secure Private Access (SPA) platform and Zero Trust access technologies. This role serves as the highest level of individual contributor leadership, influencing architecture, engineering strategy, and innovation across multiple product and engineering organizations. The role builds upon SonicWall's current cloud-native SSE, ZTNA, and secure access initiatives. Key Responsibilities Define and drive the long-term technical vision and architecture strategy for SonicWall's Secure Private Access (SPA) platform and Zero Trust access technologies. Lead the design and evolution of highly scalable, secure, resilient, cloud-native distributed systems. Influence technical direction, architectural decisions, and engineering standards across multiple product and engineering organizations. Provide technical leadership during critical production incidents, customer escalations, and security events, driving root cause analysis and long-term architectural improvements. Serve as a trusted technical advisor to engineering and executive leadership. Mentor Principal Engineers and cultivate tech

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Staff IT Technical Program Manager on the IT Operations team, you'll own and drive eDiscovery and information governance programs across Coinbase. Embedded with cross-functional leadership, you'll serve as the connective tissue between domain experts and engineering teams, identifying automation opportunities, prototyping solutions with AI and workflow tooling, and driving adoption across the organization. You'll lead the technical strategy behind defensible eDiscovery processes and entity-specific retention capabilities, ensuring Coinbase meets its regulatory obligations at scale. What you’ll do: Own the end-to-end strategy and execution for eDiscovery and information governance solutions spanning multiple business functions and enterprise platforms. Partner with engineering teams to deliver technology programs that transform eDiscovery capabilities from hold through collection, review, and production (EDRM). Drive the translation of regulatory and compliance requirements into actionable system configurations, policies, and controls across platforms such as Slack and Google Workspace. Lead program timelines, dependencies, and risk escalations while maintaining audit-ready documentation including regulatory control matrices, playbooks, and SLAs. Build and validate comprehensive test plans for eDiscovery controls and information governance tooling to ensure defen

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. Key Responsibilities Lead and develop teams responsible for customer integration, technical engagement, and system engineering. Drive customer technical interlocks, design reviews, escalations, and integration activities. Partner with design, product, manufacturing, and system engineering teams to translate customer requirements into product solutions. Provide leadership in HBM architecture, system integration, packaging, manufacturing, and customer enablement. Establish scalable engagement models, governance processes, and executive communications that enable successful customer deployment and qualification. Drive resolution of complex technical issues while influencing future product and technology roadmaps. Develops and deploys AI (artificial intelligence) systems that help automate processes and solve technical challenges. Qualifications BS/MS in Electrical Engineering, Computer Engineering, or related field. 10&#43; years of semiconductor engineering, system integration, customer-facing technical leadership, or engineering management experience Strong understanding of HBM architecture, system integration, packaging, manufacturing processes, and customer qualification. <l