Technical Support Analyst Jobs

Business Analyst – Capital Markets Location Glasgow (Hybrid) | Practice Area: Capital Markets | Type: Permanent Drive impactful change within Scotland’s leading investment banks The Role Capco is seeking experienced Business Analysts to support long-term strategic programmes with major investment banking clients across Scotland. Working closely with both technical and business stakeholders, you’ll help identify improvement areas, deliver effective change, and drive Agile practices across fast-paced, regulated environments. These roles offer an exciting opportunity to contribute to impactful transformation projects while developing deep Capital Markets expertise . You will also be encouraged to leverage approved AI tools, automation, and AI -enabled workflows to enhance analysis, delivery quality, and productivity, while applying appropriate human judgement and governance in regulated environments. What You’ll Do Lead workshops and gather requirements to inform functional specifications and user stories, using appropriate AI -enabled tools and techniques where they improve efficiency, traceability, or insight. Map and analyse business processes and customer journeys to identify opportunities for optimisation, including through automation and AI -enabled process improvements where appropriate. Deliver change initiatives from business case to UAT planning and execution, ensuring outputs are reviewed, validated, and aligned with business and regulatory requirements. Collaborate with diverse stakeholders and third parties to drive successful outcomes. Champion Agile methodologies and support continuous improvement across project lifecycles, including the responsible adoption of AI -enabled ways of working. What We’re Looking For Proven Business Analyst experience in the Financial Services sector, particularly within Capital Markets. KYC and Onboarding experience is essential Hands-on delivery across the full project lifecycle, including stakeholder engagement and

CAPCO POLAND *We're looking for candidates located in Poland Capco Poland is a global technology and management consultancy specializing in driving digital transformation across the financial services industry. We are passionate about helping our clients succeed in an ever-changing industry. We also are: Experts in banking and payments, capital markets, wealth and asset management Focused on maintaining our nimble, agile, and entrepreneurial culture Committed to growing our business and hiring the best talent to help us get there Role Overview: At Capco, we combine business, data and technology expertise to deliver meaningful transformation across financial services. We are looking for a Data Business Analyst to support a large-scale banking data initiative. This role sits at the intersection of business requirements, data analysis and technical delivery , with a strong focus on translating business needs into well-defined data solutions. You will be responsible for an end-to-end analytical scope: understanding data requirements, identifying and validating source data, defining business logic and mappings, preparing Asset Designs and implementation-ready requirements, and collaborating with Data Engineering teams throughout delivery. This is a great opportunity for someone who enjoys combining hands-on data analysis with business analysis and solution design in a complex banking environment. What You'll be responsible for: Gathering, analysing and refining business and data requirements and translating them into clear technical requirements. Acting as a link between business stakeholders, data teams, architects and Data Engineers throughout the data delivery lifecycle. Identifying relevant data sources across HDP/Hadoop environments and determining how they should be delivered to the analytical layer in Google Cloud Platform . Analysing and validating data using SQL, BigQuery, Hive and Spark SQL . Preparing and maintaining Asset Designs, data mappings and deta

Location: Remote (U.S.) Clearance: Ability to obtain and maintain a Public Trust LTS is seeking a detail-oriented and collaborative Functional Business Analyst to support a major AI modernization initiative within the Department of Veterans Affairs (VA) health portfolio. This role will support business process analysis, requirements gathering, stakeholder engagement, and modernization efforts tied to mission-critical healthcare systems and enterprise transformation initiatives supporting Veteran healthcare services nationwide. This is not a traditional business analyst role built around eliciting requirements from user interviews. Business requirements must instead be extracted directly from the existing functionality of the module and through AI tools— analyzing current workflows, business rules, and system behavior to understand how the system works today, then identifying and shaping opportunities to enhance and modernize it. Also, ensure accuracy of outputs from AI tools. The ideal candidate will possess strong analytical, communication, and documentation skills with experience supporting large-scale federal healthcare or enterprise IT modernization programs, and will work closely with government stakeholders, product owners, architects, developers, and operational teams to translate current-state system functionality into actionable technical and functional requirements. What You’ll Do: Analyze and reverse-engineer business, functional, and technical requirements directly from the existing VistA/MUMPS Prosthetics module — extrapolating current-state rules and workflows from system functionality rather than starting from user-interview elicitation. Conduct stakeholder interviews, workflow analyses, gap assessments, and facilitated working sessions. Translate business needs into user stories, epics, process flows, requirements documentation, and acceptance criteria. Support efforts involving legacy VistA/MUMPS-based healthcare systems and enterprise applic

ETRM Business Analyst – Power Trading Location: Houston, Texas | Practice Area: Business Consulting | Type: Permanent Enable smarter power trading decisions through expert ETRM analysis and consulting The Role As an ETRM Business Analyst within Capco’s Business Consulting practice, you will support power trading clients by translating complex business requirements into effective technology solutions. You will work across stakeholders and delivery teams to support system implementations, process improvements, and transformation initiatives within energy trading environments. What You’ll Do Facilitate client workshops, stakeholder interviews, and structured analysis to gather requirements Develop business requirements, functional specifications, and process documentation Analyze current and future state processes to identify gaps and improvement opportunities Support testing, training, and go-live activities to ensure successful implementation Produce high-quality consulting deliverables including reports, presentations, and proposals What We’re Looking For Experience as a Business Analyst within ETRM and power trading environments Experience with OpenLink implementation, configuration, and extension Strong skills in requirements gathering, process mapping, and stakeholder engagement Ability to translate business needs into functional and technical specifications Bachelor’s degree in a relevant field such as Business, Finance, or Technology Bonus Points For Experience within a management consulting environment Background in energy, utilities, or commodities trading Experience supporting testing cycles, training, and production rollout Familiarity with project delivery methodologies and lifecycle management Basic scripting or technical understanding to support system analysis Why Join Capco Deliver high-impact technology solutions for Tier 1 financial institutions Work in a collaborative, flat, and entrepreneurial consulting culture Access continuous lear

Business Analyst – OpenLink Location: Houston, Texas | Practice Area: Business Consulting | Type: Permanent Deliver impactful energy trading solutions by bridging business needs and OpenLink technology The Role As a Business Analyst within Capco’s Business Consulting practice, you will support clients in the energy sector by translating business requirements into effective OpenLink solutions. You will work closely with stakeholders and technology teams to deliver high-quality consulting outcomes, supporting system implementations and transformation initiatives across trading environments. What You’ll Do Facilitate client workshops, interviews, and analysis to gather and document requirements Develop business requirements, functional specifications, and process documentation Analyze current and future state processes to identify gaps and improvement opportunities Support testing, training, and go-live activities to ensure successful delivery Produce clear consulting deliverables including reports, presentations, and proposals What We’re Looking For Experience as a Business Analyst with OpenLink implementation and configuration Strong skills in requirements gathering, process mapping, and stakeholder engagement Ability to translate business needs into functional and technical specifications Experience supporting testing cycles, user training, and production rollout Bachelor’s degree in a relevant field such as Business, Finance, or Technology Bonus Points For Experience within a management consulting environment Background in energy, utilities, or trading domains Experience contributing to business cases, proposals, or reusable consulting assets Familiarity with project delivery methodologies and lifecycle management Basic scripting or technical understanding to support system analysis Why Join Capco Deliver high-impact technology solutions for Tier 1 financial institutions Work in a collaborative, flat, and entrepreneurial consulting culture Access continuous

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is looking for an experienced Revenue Operations Analyst to support and accelerate the productivity of our Go-To Market organization. In this role, you will help define Smartsheet's growth strategy through insights produced with data analysis. You will work directly with senior leadership to inform strategic decision-making as part of a collaborative, motivated team. Your work will be instrumental in helping our Sales partners optimize their pipeline, increase retention, and close deals. Our ideal candidate is curious and displays an ability to translate business questions into analysis, reports, and recommendations. To be successful in this role, you are able to communicate to a diverse audience of internal stakeholders. You should have strong technical acumen with data analytics tools and languages, the ability to identify areas of opportunity within the business, and build innovative solutions. In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. You will report to our Manager, Revenue Operation Analytics. You Will: Act as a business partner to Sales leaders to understand and identify essential business questions and challenges Lead projects to develop answers and

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. Sr Risk Analyst I Role Overview Micron Technology is seeking a Risk Analyst to support the company’s global Risk Management function. This role contributes to the administration, analysis, and continuous improvement of corporate insurance programs and enterprise risk management activities. The Risk Analyst works cross-functionally with internal stakeholders and external partners to identify, analyze, and monitor risks while supporting cost-effective risk transfer and mitigation strategies. Key Responsibilities Insurance Program Operations Support corporate insurance programs through underwriting data compilation, insurer applications, and policy renewals Assist with insurance coverage placement activities and respond to insurer inquiries Maintain accurate insurance records, policy registers, and program documentation Provide technical consultation to internal stakeholders and external partners Claims & Loss Management Support workers’ compensation and casualty insurance claims administration Gather and manage loss documentation to evaluate potential financial recovery Liaise with insurance adjusters and coordinate with third-party consultants Track cl

The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity. MongoDB is seeking a Senior Analyst to support data-driven, people-focused decision making for the company. Partnering with our People team, you will transform HR and organizational data into actionable insights to help us hire the right talent, manage our overall workforce, and improve workforce effectiveness, leading to better outcomes for our people and the company. This position requires someone with strong analytical and technical skills, the ability to tell a story with data, and who is comfortable working across multiple functional areas in a fast-paced, challenging environment. This role can be based out of our NYC office or remotely in the US region. Responsibilities Partner with People teams (business partners, recruiting, culture/talent/development, etc.) to understand their questions, turn analyses into actionable data-driven insights, and make business recommendations Help develop and execute against roadmap for people data investments to both capture near-term value and set up the team for long-term success Leverage understanding of statistics to conduct analyses that help People teams make quicker, more informed decisions Write and maintain complex queries to conduct deep-dive analyses on the impact that People initiatives have on employee engagement, productivity and retention Liaise with Data Engineering and HRIS teams to create

Become a part of our caring community The Senior Business Systems Analyst performs analysis of business, process and user needs, documentation of requirements, cost/benefit analysis and translation into proper system requirement specifications. This position works on assignments involving moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The Senior Business Systems Analyst formulates and defines systems and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Devises or modifies procedures and processes to solve complex problems considering computing capacity and limitations, operating time, and form of desired results. Validates benefits achieved from solution implementation. Begins to influence department's strategy. Make decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments. The Senior Business Systems Analyst will support business-critical initiatives across OneHome’s business operations, including platform modernization, operational enhancements, production support, and regulatory changes. Serving as a key liaison between business and technology teams, this role will translate business needs into clear requirements and help deliver effective, scalable solutions that achieve business objectives. This role will build deep knowledge of OneHome’s business processes, technology platforms, data flows, and integrations while partnering with Operations and Technology teams to drive transformation and continuous improvement. Key responsibilities include requirements analysis and management, process optimization, testing coordination, production

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a ServiceNow Business System Analyst at Everpure™, you will serve as the strategic bridge between cross-functional business partners and technical engineering teams to unlock the full potential of our enterprise platform . You will maximize organizational agility by aligning ServiceNow capabilities across ITSM, HR, and Field Services directly with key business outcomes . Partnering closely with developers, product owners, and enterprise leaders, you will drive operational efficiency, seamless automation, and platform modernization . If you thrive on transforming complex enterprise workflows into scalable, high-impact digital experiences, this role offers an exciting opportunity to shape our technology ecosystem . WHAT YOU'LL DO Drive Business Process Optimization & Alignment: Lead workshops with key stakeholders across IT, HR, and Operations to map current-state workflows, eliminate operational bottlenecks, and design scalable future-state processes that enhance service efficiency and align with enterprise governance standards . Manage Agile Backlog & Deliver Strategic Value: Transform complex business requirements into prioritized epics, clear user stories, and acceptance criteria within Agile delivery frameworks, ensuring technical features directly support measurable organizational goals . Ensure Delivery Excellence & Solution Quality: Partner with platform architects and engineering teams to rev

About the Team OpenAI’s Industrial Compute organization is responsible for building and scaling the infrastructure that powers our most advanced AI systems. Through a combination of strategic partnerships and self-built campuses, we are developing data center infrastructure at unprecedented scale and speed. The Data Center Delivery organization works across design, construction, commissioning, operations, vendors, and equipment suppliers to turn infrastructure plans into operational capacity. As projects progress from construction through commissioning and turnover, maintaining accurate equipment information, asset records, schedules, and documentation is critical to ensuring infrastructure is ready to operate and maintain. About the Role We are seeking a Maintenance Analyst to support the build, commissioning, and turnover of large-scale data center infrastructure. This role sits within the build organization and serves as a key connection point between equipment vendors, construction teams, commissioning teams, and the systems used to manage physical infrastructure. The Maintenance Specialist will ensure vendor equipment information is accurately captured, validated, and assigned to the appropriate equipment records, logs, and asset tags as infrastructure is installed and commissioned. In addition to equipment and maintenance data management, this person will provide real-time coordination and scheduling support as construction and commissioning activities progress. This role is well suited for someone who is highly organized, comfortable working with technical equipment information, and able to operate effectively in a fast-moving field environment. Key Responsibilities Own the collection, validation, and entry of vendor equipment information into equipment logs, asset registers, tagging systems, and infrastructure management tools. Maintain accurate equipment records, including manufacturer information, model and serial numbers, location, system association, war

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Data and analytics are at the heart of Lyft Business's products and decision-making. We're looking to hire a Data Analyst to support our Self-Serve segment — the fastest-growing part of Lyft's B2B portfolio, serving small and mid-size businesses across North America. This is a hands-on role for an analyst who is energized by turning product and customer data into insights that shape strategy — and who builds those insights on a foundation others can trust and reuse. You will be the dedicated analytical partner to the Self-Serve product team, measuring how new features — a redesigned signup experience, onboarding improvements, and lifecycle campaigns — drive customer activation and growth. You'll own the funnel from acquisition through engagement, define the metrics that matter, and deliver the insights that inform where the business invests next. The ideal candidate pairs analytical rigor with a builder's instinct — turning recurring questions into well-defined, reusable datasets instead of one-off answers — and can translate findings into a clear narrative for both technical and non-technical audiences. Responsibilities: Produce high-impact analyses on Self-Serve performance that directly inform product and go-to-market strategy Own the Self-Serve funnel — acquisition, signup, onboarding, and engagement — building the dashboards and datasets that give the team real-time visibility into product health Define what the team's core metrics mean and where they live, so every dashboard, report, and tool returns the same answer to the same question Partner closely with Product and Engineering to validate instrumentation and surface data gaps before they distort the funnel or new features launch — catching the data quality issues that stay invisible until someone goes looking Turn recurring reporting into w

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE We are seeking an experienced MDM Product Data Analyst to support the management, quality, governance, and transformation of product master data across enterprise systems. The role will work closely with Product, Business, Engineering, Data Governance, and technical teams to analyze complex product data, define and validate data quality rules, support MDM onboarding and migration, and drive resolution of data issues. The ideal candidate combines strong product data and MDM expertise with advanced SQL, analytical problem-solving, and practical use of AI/GenAI to improve data analysis and delivery. WHAT YOU'LL DO • Analyze, manage, and reconcile product master data across multiple source systems, MDM platforms, and downstream applications. • Leverage AI/GenAI tools to accelerate data profiling, analysis, data quality rule development, documentation, issue investigation, and root-cause analysis. • Translate business and product requirements into clear data requirements, attribute definitions, validation rules, and analytical specifications. • Perform detailed data profiling to identify quality issues, gaps, inconsistencies, anomalies, duplicates, and data integrity risks across product attributes and relationships. • Define, document, implement, and validate data quality rules covering completeness, accuracy, validity, consistency, uniqueness, and business-rule compliance. • Develop source-to-target analysis and reco

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. About the Role, Mission or Department Overview The HRIS Analyst II reports directly to the HRIS Senior Manager and is important for optimizing and supporting Workday Performance, Core HCM, Compensation, HR reporting, and related areas. Primary responsibilities include system configuration, issue troubleshooting, data analysis, testing, production support, and creating mid-level reports. Working with senior HRIS analysts, the HR operations team, and partners, you will guide enhancements to provide HR technology solutions. This is a hybrid role based in our Norfolk, VA office. You can typically expect to come into the office 3 days/week. Responsibilities: Be a primary technical contact for the Workday Performance module, while providing functional support for Core HCM, Compensation, Payroll, and Time/Absence domains. Accomplish end-to-end system configuration to support global performance evaluation cycles. Be a primary contact for performance workflow design and resolution of technical issues. Deliver technical and user support for Workday, handling questions, troubleshooting, and resolving issues across supported modules. Execute assigned production support tickets and project tasks with high accuracy and within target deadlines. Maintain HCM production support processes, encompassing monitoring, detailed analysis, and issue resolution. Define, refine, and maintain business process configurations. Configure, schedule, and oversee automated m

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. The Challenge We are looking for a dynamic Senior Information Security GRC Analyst to support IT and InfoSec by performing various governance, risk, and compliance activities as part of the OneTrust InfoSec GRC team. Your Mission Customer Security Assurance & Questionnaires Own a high volume of end-to-end completion of customer security questionnaires (CAQs) , RFP security sections, and other assurance artifacts (e.g., SIG, CAIQ, custom questionnaires). Provide accurate, consistent, and defensible responses by leveraging internal evidence repositories (SOC reports, ISO certificates, policies, standards, diagrams, pen test summaries, etc.). Partner with internal stakeholders (Sales, Marketing, Customer Success, Security, Engineering, Privacy, Legal, Compliance, Product) to validate responses and resolve gaps. Customer Engagement & Security Discussions Meet with customers and prospects to explain security controls, risk posture, and compliance commitments . Present security topics with confidence and clarity—tailoring depth for technical and non-technical audiences. Support Sales and Customer Success by addressin