Technical Support Analyst Jobs

At Talkdesk, we’re building the future of brilliant customer interactions. We bring together cleverness, curiosity, and grit to create a team of customer heroes — thinkers, achievers, and dreamers who believe our world-class SaaS platform can transform the way businesses connect with their customers. We’re looking for ambitious, driven, and collaborative individuals to join the Talkdesk family. If you thrive in a fast-paced environment, enjoy solving complex challenges, and are motivated by making a meaningful impact, we’d love for you to join us on our journey. If you’re a world-class Solution Consultant who is passionate about technology, customer success, and delivering exceptional outcomes, your next opportunity could be here at Talkdesk. As a Senior Solution Consultant , you will play a critical hybrid role in leading customer deployments. You will act as both a trusted advisor and technical consultant to Talkdesk’s most valuable customers, serving as the bridge between customer stakeholders — both technical and business — and Talkdesk’s internal teams. You will ensure alignment on key business objectives, technical requirements, and project priorities while driving successful, high-quality deployments of the Talkdesk platform. Duties and Responsibilities: Lead Talkdesk Strategic implementations with new and existing customers including project management, gathering and documenting requirements (functional & technical), designing prototypes, configuring & integrating systems, building user acceptance testing guides, testing, and delivering training Understand customer business objectives, consult with industry best practices, & document user stories. Establish Talkdesk as the best solution to address needs & ensure customer success for each role within the Customer’s organization Lead project scoping, creating project plans, planning, and scheduling project activities. Integrate plans with customer’s project managers for the successf

About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world. AI at SharkNinja At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in. About the Role SharkNinja's mission is to positively impact people's lives every day in every home around the world. As we continue to grow, we're adding an Engineering Director to our Advanced Development Floorcare team, based at our Battersea, London office. This role sits at the front end of floorcare product creation, bringing technical depth and inspiration to our creative process. You'll lead the technology and feasibility work that shapes our floorcare product roadmap, working at the intersection of mechanical systems and connected technology (sensors, software, batteries, connectivity) to define what our next generation of vacuums and floor care systems can become. What You'll Do Lead front end engineering development for floorcare products, using ideation and innovation techniques to unlock and drive the roadmap alongside engineering and cross functional PD, ID, Brand and

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Members of the Partner Solutions Architecture (PSA) team are responsible for providing technical guidance to Stripe’s key strategic partners. Our goal is to drive growth through co-solutioning, education and enablement with our partner organization. PSAs are a critical technical liaison to the Stripe Partner Development Manager and Partners. This involves creating comprehensive technical business plans for Partners, including identifying, incubating and bringing to market service/solution offerings built on or with Stripe. A Partner Solutions Architect is someone who is intellectually curious, motivated to win, open and entrepreneurial. What you’ll do As a dynamic and experienced Global Lead of Partner SA, you will lead our growing team of talented SAs working closely with our Alliances & Channels team. This role will focus on building robust alliances with Independent Software Vendors (ISVs) such as Salesforce, Commerce tools, and AWS, as well as Global System Integrators (GSIs) like Accenture and PWC, on top of other strategic regional partnerships. The ideal candidate will possess a blend of technical leadership and managerial prowess, driving the development and execution of strategic initiatives that foster collaboration and growth. Responsibilities Lead and develop a team of Partner Solutions Architects (PSA), providing guidance on best practices for engaging with partners. Develop and execute strategic plans to enhance the cap

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! As the Senior Director of Solutions Architecture for the Americas at Cohere, you will own the US and Canada commercial Solutions Architecture function. You will lead the team that turns enterprise interest in agentic AI into deployed, production systems, and you will be accountable for the technical win in the most competitive AI market in the world. The United States and Canada are our largest commercial opportunity, and this seat owns how we win them. You will take an established, distributed team of strong technical people and raise what it can do — setting the bar and establishing the operating rhythm that lets a team of generalists run consistent, industry-fluent plays at enterprise scale. You will set direction for the function, sit on the Solution Architecture leadership team alongside the regional leaders for EMEA and Asia Pacific, and contribute to company-wide decisions with your peers across Sales, Product and Engineering. In this role, you will: Lead and Scale the Organization: Build, coach and develop a high-performing Solutions Architecture organization across the US and Canada, and grow the senior technical talent

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Location: Austin, TX or San Francisco, CA Solution Architect, AI / Cloudflare Developer Platform As a Solution Architect, Cloudflare AI / Developer Platform and a member of the sales team, you will help customers understand the value proposition of the Cloudflare Developer Platform and demonstrate how to effectively build applications with our products. Every day as a Solution Architect is different. You will utilize both technical and busin

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Location: Dubai, UAE What you will do as a Customer Engineer The Customer Engineer (CE) is the core driver of our technical go-to-market strategy: a trusted technical advisor and primary architect of the customer journey. You will bridge the gap between technical strategy and business value—guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion. Sitting w

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Location: Dubai, UAE What you will do as a Customer Engineer The Customer Engineer (CE) is the core driver of our technical go-to-market strategy: a trusted technical advisor and primary architect of the customer journey. You will bridge the gap between technical strategy and business value—guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion. Sitting w

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As the Head of Developer Relations you will own the strategy, execution, and outcomes for Roblox developer growth strategies of Southeast Asia (SEA). You will work directly with publishers, developers, emerging studios, and industry partners across SEA to drive adoption, accelerate development, and build long-term ecosystem relationships. You will serve as a strategic partner to developers, represent Roblox at industry events, and collaborate cross-functionally with Product, Marketing, Creator, and International teams to scale Roblox as a destination for high-quality, game development. You Will: Proactively set team goals, monitor progress and conversation trends with key partners. Partner with data scientists, product, engineering and leaders across the company. Become the voice of your partners, identifying and quantifying the critical action items that will impact our product growth in the region. Communicate risk factors of the region and make difficult decisions. Actively share reports to reflect the impact of your work with the company. Requirements: Residency in Singapore or willing to relocate. 10+ years of experience in technical project management. Able to proactively commun

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. This role is part of the Customer Engineering Technical Leadership function within HIG PSE. The Customer Integration Engineer will focus on technical engagement across product development, system architecture, develop, front-end and back-end process, Package Failure Analysis, Qualification, and Test. The successful candidate will have expertise in one of these subject areas and a strong appetite to learn others on the job. This position emphasizes hands-on technical problem-solving, working with multi-functional groups, and enabling successful integration of advanced HBM products into customer systems. AI adoptation and regular development and use is a must. Leveraging Artificial Intelligence is part of day to day operations Responsibilities: Apply deep technical knowledge across one or several domains such as product engineering, system engineering, building, front-end/back-end process, PFA, qualification, or test. Support integration of customer requirements into internal design and manufacturing processes. Participate in technical reviews, debug sessions, and failure analysis activities. Work closely with internal teams across build, product engineering, and manufacturing to resolve technical challenges. Assist in yield improvement and qualification efforts tied to customer programs. Minimum Qualifications: Bachelor’s or Master

About Us Metronome is the leading usage-based billing platform built for modern software companies. With Metronome, now a Stripe product, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code. Our platform computes hundreds of millions of invoices per billing period and continues to scale rapidly to accommodate new customers. We save them days of development time and manual invoicing, enabling them to use their billing data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, Hubspot, NVIDIA, Confluent, Anthropic, and many others. You'll be joining an experienced team that includes founders who have successfully built and sold startups before. Our Stripes have direct experience building and scaling teams through massive growth at companies like Dropbox, Palantir, and MongoDB. You'll be joining Stripe and be part of the holistic Stripe platform approaching monetization. About the Role The Solutions Engineering team at Metronome is a technical group that sits at the intersection of everything Metronome does: sales, account management, product, R&D, and operations. Bottom line, we own the technical side of the customer lifecycle from the very first discovery call through demos, POC, technical scoping, and handover to our post-sales groups. We act like a producer to get the show running with Metronome. This role will train you to grow across these vectors. As a member of the Solutions Engineering team, your first month will be: Learning to tell a clear value story about how and where Metronome solves challenges and creates opportunities in a modern monetization stack. Assisting in planning, building, and running customized demos of Metronome for buyers with many different personas (engineering, product management, operations, finance, etc). In your first 3 months, you can expect to: Become proficient in what discovery

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Location: Dubai, UAE What you will do as a Customer Engineer The Customer Engineer (CE) is the core driver of our technical go-to-market strategy: a trusted technical advisor and primary architect of the customer journey. You will bridge the gap between technical strategy and business value—guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion. Sitting w

About Mach Industries Founded in 2023, Mach Industries is a rapidly growing defense technology company focused on developing next-generation autonomous defense platforms. At the core of our mission is the commitment to delivering scalable, decentralized defense systems that enhance the strategic capabilities of the United States and its allies. With a workforce of approximately 350 employees, we operate with startup agility and ambition. Our vision is to redefine the future of warfare through cutting-edge manufacturing, innovation at speed, and unwavering focus on national security. We are dedicated to solving the next generation of warfare with lethal systems that deter kinetic conflict and protect global security. The Role Mach Industries is seeking an Early Careers Recruiter to help us build and scale our early talent programs across engineering, manufacturing, and technical disciplines. This role will play a key part in identifying, engaging, and hiring exceptional interns and early-career talent from top universities and technical programs. You will partner closely with hiring managers, engineers, and leadership to develop university recruiting strategies, build relationships with technical clubs and student organizations, and create a world-class candidate experience from first touch through offer. The ideal candidate is highly organized, relationship-driven, and excited by the opportunity to bring exceptional early-career talent into a fast-paced, mission-driven environment. Key Responsibilities Partner with hiring managers and engineering teams to define early-career hiring needs and build recruiting strategies across internship and entry-level roles. Own the full early-career recruiting lifecycle, from university outreach and candidate engagement through interviews, offers, and onboarding coordination. Develop and manage relationships with top universities, engineering programs, technical clubs, and student organizations. Plan and execute university recruit

About Mach Industries Founded in 2023, Mach Industries is a rapidly growing defense technology company focused on developing next-generation autonomous defense platforms. At the core of our mission is the commitment to delivering scalable, decentralized defense systems that enhance the strategic capabilities of the United States and its allies. With a workforce of approximately 350 employees, we operate with startup agility and ambition. Our vision is to redefine the future of warfare through cutting-edge manufacturing, innovation at speed, and unwavering focus on national security. We are dedicated to solving the next generation of warfare with lethal systems that deter kinetic conflict and protect global security. The Role Mach Industries is seeking a Principal Manufacturing Engineer, Energetics to lead the development and industrialization of manufacturing systems for solid rocket motors (SRMs), pyrotechnics, and energetic products. This role will have end-to-end technical ownership of energetic manufacturing capability, from early manufacturing concepts and process architecture through facility buildout, equipment integration, commissioning, qualification, and production launch. You will define how energetic products are manufactured at scale: translating product and process requirements into manufacturing cells, production lines, hazardous-process facilities, equipment specifications, controls architectures, material flows, and commissioning plans. This is a highly cross-functional role requiring coordination across product engineering, manufacturing, automation, facilities, EHS, quality, operations, external A/E firms, equipment OEMs, and systems integrators. The ideal candidate has personally taken complex manufacturing systems from concept through production and is comfortable operating as the technical DRI for large, multidisciplinary capital projects. Key Responsibilities Manufacturing System & Line Design Own the manufacturing architecture for solid r

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. The Snowflake Global Revenue Enablement team is fanatical about building and certifying technical champions worldwide. We deliver innovative learning and enablement solutions that empower individuals to excel on the Snowflake AI Data Cloud. We are looking for an elite Sr. Certification Development Program Manager (PM) to lead technical certification releases, assessment architecture, and exam development for the SnowPro Certification program. This hands-on, technical role requires a self-starter who thrives in a fast-paced environment and bridges the gap between technical implementation, psychometric exam development, and practical assessment experiences for a global network of Snowflake experts. Responsibilities Multi-Modal Assessment Architecture: Design, develop, and deploy lab-based practical assessments (including architectural concepts and automated scoring scripts), micro-credentials, performance-based tasks, and rubric-based evaluations for demonstrated hands-on skills. SME Workshop Facilitation: Recruit, train, and lead global Subject Matter Experts (SMEs) through synchronous and asynchronous exam development workshops, including Program Design, Job Task Analyses (JTA), item writing, technical reviews, and standard setting (cut-score) sessions. Technical Question V

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. We are seeking a Principal Product Manager, Okta Identity Threat Detection and Response Products , an individual contributor role, to drive the evolution of Okta’s cutting-edge identity security offerings. This position requires a strong technical foundation, keen product intuition, cybersecurity knowledge, and exceptional collaboration skills to shape the future of our strategic security products. You'll leverage significant cross-functional influence to execute key initiatives in this critical domain. Built upon the robust Okta Identity Cloud, our mission is to ensure Okta provides the most comprehensive, user-friendly, admin-friendly, and secure Identity Security product suite available. This team is responsible for products including Okta Identity Threat Protection with Okta AI , Okta ThreatInsight , and Okta Network Zones , among other vital security functionalities. Our customers depend on these solutions to safeguard their digital assets and ensure secure access for their users. This role is pivotal in ensuring that security is seamlessly integrated into every facet of our products. Success in this role demands a deep understanding of customer security requirements, a strong empathy for both end-user and administrator experiences, and the ability to strategically prioritize amidst competing demands from various Okta teams. Job Duties and Responsibilities: Roadmap and Vision Define the product strategy and roadmap for Okta Identity Security functional