Technical Support Engineer Tier 3 Jobs

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. As a Technical Support Engineer on our Tier 3 team , you'll work with some of the most advanced companies leveraging cutting-edge AI-driven systems to enhance business performance. Your role involves deep technical investigation, resolution of complex issues escalated by the Support team, and acting as the main technical liaison with R&D. You'll play a critical role in identifying recurring issues and driving continuous improvement initiatives in collaboration with R&D and Product Management through leveraging customer feedback and data across the Support team. You’ll Own: Subject Matter Expertise: Serving as a dedicated subject matter expert (SME) for a specific product area and owning it end-to-end. Escalation Management: Partnering with Tier 2 Support and Customer Success teams to prioritize escalations, communicate updates, and drive end-t

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . As a Manager II, Technical Support Engineer, you’ll lead a regional team of Partner/Support Engineers serving advertisers and Martech/Business partners across segments — from Tier 1 partners and Enterprise advertisers to Tier 2–3 partners and SMB advertisers — and across Pinterest products and APIs. You’ll own your region’s partner and advertiser relationships, goals, and metrics, lead key programs within the team, and grow the technical and professional capabilities of your engineers — while staying close enough to the technology to guide complex escalations and integrations. What you’ll do: Team leadership: Lead, coach, and develop a regional team of Partner/Support Engineers, setting clear objectives and holding the team accountable for outcomes while operating as a player-coach who can step in directly when needed to unblock the team a

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. As a Premium Support Engineer at Replit, you’ll be the front line for our highest-value customers — delivering fast, expert, and reliable technical support when it matters most. You’ll handle complex product issues, guide customers through critical incidents, and ensure every interaction meets the highest standard of quality and speed. Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You’ll play a critical role in shaping how Premium Support adapts to new products, new customer expectations, and AI-assisted workflows, operating effectively in ambiguity and driving clarity for your team. You’ll combine deep technical troubleshooting with calm, confident communication to keep builders moving — whether it’s an enterprise team deploying at scale or a top-tier developer relying on Replit to power their business. In this role you will: Provide swift, high-priority support to Premium customers, responding within strict SLAs. Diagnose, reproduce, and resolve complex technical issues across the Replit platform. Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication. Lead customer-facing communications during outages or incidents. Identify recurring issues and collaborate internally to reduce time-to-resolution. Contribute to internal tooling, automation, and documentation that improves team efficiency. Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience. Help onboard and mentor other support engineers, raising the team’s overall bar for responsiveness and quality. Required skills and experience: 3+ years in techn

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. As a Premium Support Engineer at Replit, you’ll be the front line for our highest-value customers — delivering fast, expert, and reliable technical support when it matters most. You’ll handle complex product issues, guide customers through critical incidents, and ensure every interaction meets the highest standard of quality and speed. Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You’ll play a critical role in shaping how Premium Support adapts to new products, new customer expectations, and AI-assisted workflows, operating effectively in ambiguity and driving clarity for your team. You’ll combine deep technical troubleshooting with calm, confident communication to keep builders moving — whether it’s an enterprise team deploying at scale or a top-tier developer relying on Replit to power their business. In this role you will: Provide swift, high-priority support to Premium customers, responding within strict SLAs. Diagnose, reproduce, and resolve complex technical issues across the Replit platform. Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication. Lead customer-facing communications during outages or incidents. Identify recurring issues and collaborate internally to reduce time-to-resolution. Contribute to internal tooling, automation, and documentation that improves team efficiency. Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience. Help onboard and mentor other support engineers, raising the team’s overall bar for responsiveness and quality. Required skills and experience: 3+ years in techn

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. As a Premium Support Engineer at Replit, you’ll be the front line for our highest-value customers — delivering fast, expert, and reliable technical support when it matters most. You’ll handle complex product issues, guide customers through critical incidents, and ensure every interaction meets the highest standard of quality and speed. Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You’ll play a critical role in shaping how Premium Support adapts to new products, new customer expectations, and AI-assisted workflows, operating effectively in ambiguity and driving clarity for your team. You’ll combine deep technical troubleshooting with calm, confident communication to keep builders moving — whether it’s an enterprise team deploying at scale or a top-tier developer relying on Replit to power their business. In this role you will: Provide swift, high-priority support to Premium customers, responding within strict SLAs. Diagnose, reproduce, and resolve complex technical issues across the Replit platform. Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication. Lead customer-facing communications during outages or incidents. Identify recurring issues and collaborate internally to reduce time-to-resolution. Contribute to internal tooling, automation, and documentation that improves team efficiency. Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience. Help onboard and mentor other support engineers, raising the team’s overall bar for responsiveness and quality. Required skills and experience: 3+ years in techn

JOB DESCRIPTION Product Support Engineer Location: Bengaluru / Chennai | Department: Product Support | Experience: 3–5 Years | Shift: 24x7 Rotational ROLE OVERVIEW We are seeking a proactive and technically skilled Product Support Engineer to serve as the primary point of contact for our global enterprise B2B customers using the Hexnode Unified Endpoint Management (UEM) platform. In this role, you will diagnose, troubleshoot, and resolve L1 endpoint management issues across multi-OS environments, ensure SLA adherence, and deliver exceptional support experiences. * Note: Comprehensive, hands-on product training on the Hexnode UEM suite will be provided after onboarding. KEY RESPONSIBILITIES Tier-1 Technical Support: Provide fast, effective technical support via Chat, Email, and Call to global B2B administrators, IT Specialists and MSP technicians. Incident Management & SLAs: Take ownership of reported issues from initial log to final resolution, ensuring strict adherence to response and resolution SLAs and maintaining high CSAT scores. Endpoint & Enrollment Troubleshooting: Triage and resolve device enrollment failures, policy deployment conflicts, compliance checks, and app distribution issues across Android, iOS/iPadOS, macOS, and Windows devices. Environment Replication: Utilize physical test devices and virtual machines to reproduce customer setups, isolate platform bugs, and verify resolution steps before providing guidance. Identity & Enterprise Integration: Assist customers with enterprise platform integrations, including directory services (Active Directory, Microsoft Entra ID) and platform enrollment services (Apple Business Manager, APNs, Android Enterprise). Escalation & Collaboration: Perform systematic root-cause analysis an

We are looking to speak to candidates who are based in Sydney for our hybrid working model. Required Experience building and maintaining complex mission-critical production database systems (RDBMS or NoSQL). Coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc. Experience working with APIs and using it to integrate with 3rd party technologies and software in the areas of security and fraud, big data analytics and AI, healthcare, content management, IoT, database performance monitoring and management; financial services, healthcare services, telco etc. Solid hands-on experience with systems engineering, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting Experience analyzing and troubleshooting issues holistically, from the application tier through the database, down to storage Troubleshooting experience with TCP/IP networking stack on OS and Hypervisor Experience using or administering one or more cloud services stacks such as AWS, Azure or GCP Hands-on experience with administering and troubleshooting NAS, SAN, local storage, multi-pathing Experience building solutions involving application workloads and use cases. Preferred Experience using or managing MongoDB preferred Experience in one or more programming languages developing applications using a NoSQL or SQL database. Strong understanding of authentication systems such as LDAP, Kerberos, AD Experience using distributed version control systems, and in particular git Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators. Experience in working software product teams, and familiarity with product release processes from planning to release. Success Measures In 3 months, you’ll have gained a deep understanding of MongoDB and its partner ecosystem. You will complete New Hire Training. In 6 months, you will be comfortable working frontline w

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Senior Systems Engineer Opportunity As a Senior Systems Engineer at Okta, you will be at the heart of how our global workforce communicates, collaborates, and creates. You won’t just be "keeping the lights on"; you will be responsible for architecting workflows, securing our ecosystem, and ensuring that our stack - from Google Workspace to Slack and Gemini - works seamlessly for every employee, everywhere. What You’ll Be Doing Infrastructure Management: Administer and optimize our core productivity suite, including Google Workspace, Gemini, Slack, Asana, Smartsheet, and other tools. AI Integration & Strategy: Lead the deployment, management, and troubleshooting of enterprise AI tools (specifically Gemini), ensuring they are integrated safely and effectively into daily workflows. Enablement: Create technical documentation and partner with cross-functional teams to drive adoption and best practices for productivity tools through effective training and support. Global Support: Act as a Tier 3 escalation point for complex technical issues, supporting a fast-paced, 24/7 global environment from one of our US hubs. Lifecycle Management: Responsible for the complete lifecycle management of multiple enterprise SaaS applications. Governance & Standards: Define and enforce global standards for tool usage, security permissions, and data governance. Problem Solving & Innovation: Consistently look for root-cause trends while solving platform problem

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As an IT Service Desk Engineer on our IT team, you'll play a key role in keeping Coinbase employees productive and supported globally. You'll own complex Tier 2 escalations, solve issues across devices, applications, and cloud platforms, and help improve and scale the service desk as Coinbase grows. What you'll do: Own Tier 2 troubleshooting and resolution for hardware, software, networking, and access issues escalated from Tier 1 while meeting SLAs Support Coinbase's SaaS ecosystem including Google Workspace, Atlassian, Okta, Jamf, and Slack, along with compliance and onboarding/offboarding workflows Perform root cause analysis for recurring or high-impact issues and drive corrective actions through resolution Build and maintain documentation, SOPs, and knowledge base content that reduce repeat tickets and improve support quality Partner with IT Operations, Security, IAM, Corp Engineering, Workplace, Procurement, and vendors to resolve advanced issues and improve service delivery Identify support trends and workflow gaps, then use automation, scripting, or process improvements to reduce manual work and deliver measurable operational impact Required Skills and Experience: 5+ years of Tier 2 technical support experience across macOS, iOS, Chrome OS, Android, and Windows/AWS Workspaces, including 3+ years administering Google Workspace, Atlassian, Okta, Jamf, and Slack

Role Summary We are looking for an junior or intermediate-level IT Support Engineer to provide general IT support for our global corporate environment. This role will support employees with day-to-day technical issues, Windows/macOS laptop setup, local admin, software access, Microsoft 365 support, Office Wi-Fi, badge and surveillant camera system and basic network troubleshooting, Windows365 Cloud PC support, and IT operational tasks. The ideal candidate should have basic troubleshooting skills, good customer service mindset, and experience supporting users in a corporate IT environment. This role is suitable for someone who has moved beyond basic helpdesk support and can independently handle common IT issues, escalations, documentation, and operational follow-up. Key Responsibilities Provide Tier 1/Tier 2 IT support for Windows/macOS devices, peripherals, Microsoft 365 applications, browsers, VPN, Wi-Fi, and conference room AV. Troubleshoot hardware, software, operating system, connectivity, and access-related issues for onsite and remote employees. Support employee onboarding and offboarding , including laptop setup, account/access provisioning, first-day IT support, equipment recovery, and access removal. Manage user accounts and application access, including password resets, MFA, shared mailboxes, distribution lists, group memberships, and SaaS applications. Maintain IT hardware and asset inventory , coordinate device shipping, replacements, repairs, warranty claims, and keep asset records up to date. Manage IT incidents and service requests through the ticketing system, ensuring timely resolution within SLAs and proper documentation and escalation. Provide basic network and office IT support , including Wi-Fi, VPN, conference room systems, and coordination with network/infrastructure teams or vendors when required. Create and maintain IT documentation, including troubleshooting guides, onboarding/offboarding checklists, asset procedures, and knowledge base art

Shape the Future of Financial Services with Capco At Capco, we specialize in management consulting and software development, partnering with leading international banks and insurance companies across Western Europe. Our innovative approach and collaborative culture make us the ideal place for professionals looking to make an impact in financial services technology. Want to learn more about our culture and people? Visit us: Capco Careers Slovakia Prestigious Clients & Exciting Projects – Work with top-tier banks on transformation projects that redefine financial services. Continuous Learning & Development – Access to technical and soft skills training, professional certifications, and full access to the Udemy online learning platform. Flexible Work Environment – we provide flexibility to work remotely from the home office Attractive Benefits Package: ✅ Private health care & paid sick days ✅ 25 vacation days (regardless of age) ✅ Monthly cafeteria allowance (€50/month) or contribution to the 3rd pillar ✅ Fully paid meal vouchers ✅ Multisport card with employer contribution ✅ Smartphone with 1TB data + Laptop Well-being & Community Engagement – Join yoga lessons, mental health webinars, running challenges, sports activities, or participate in our volunteering days. Long-term career – Permanent employment contract with opportunities for career growth. The minimum gross monthly base salary for this position is from € 2,200 . The final offer could be higher to reflect the candidate’s experience, skills, and overall fit for the role. Additionally, this position may also be eligible to receive a discretionary/variable bonus payment. Capco is committed to providing fair and equitable compensation to our people. Our compensation policies are designed to allow our people to progress through our defined salary range over time as they progress in their role. Your Role – GenAI Engineer Support the development of scalable Python appl

Shape the Future of Financial Services with Capco At Capco, we specialize in management consulting and software development, partnering with leading international banks and insurance companies across Western Europe. Our innovative approach and collaborative culture make us the ideal place for professionals looking to make an impact in financial services technology. Want to learn more about our culture and people? Visit us: Capco Careers Slovakia Why Join Us? Prestigious Clients & Exciting Projects – Work with top-tier banks on transformation projects that redefine financial services. Continuous Learning & Development – Access to technical and soft skills training, professional certifications, and full access to the Udemy online learning platform. Flexible Work Environment – we provide flexibility to work remotely from the home office within Czech Republic Attractive Benefits Package: ✅ Paid sick days ✅ 25 vacation days (regardless of age) ✅ Monthly cafeteria allowance (1.285 CZK/month) or contribution to the 3rd pillar ✅ Fully paid meal vouchers ✅ Multisport card with employer contribution ✅ Smartphone with 1TB data + Laptop Well-being & Community Engagement – Join yoga lessons, mental health webinars, running challenges, sports activities, or participate in our volunteering days. Competitive Compensation (adjusted based on experience) + annual bonus & benefits package. Long-term career – Indefinite period contract with opportunities for career growth. Your Role – GenAI Engineer Support the development of scalable Python applications focused on GenAI Learn and apply techniques like document chunking and embeddings Collaborate with the team on building intuitive UIs (Angular/React) and deployment processes (Docker, Terraform, GitHub Actions) Work with stakeholders to understand requirements and translate them into working code Follow coding best practices and contribute to testing and documentation Skills and Exper

Shape the Future of Financial Services with Capco At Capco, we specialize in management consulting and software development, partnering with leading international banks and insurance companies across Western Europe. Our innovative approach and collaborative culture make us the ideal place for professionals looking to make an impact in financial services technology. Want to learn more about our culture and people? Visit us: Capco Careers Slovakia Why Join Us? Prestigious Clients & Exciting Projects – Work with top-tier banks on transformation projects that redefine financial services. Continuous Learning & Development – Access to technical and soft skills training, professional certifications, and full access to the Udemy online learning platform. Flexible Work Environment – we provide flexibility to work remotely from the home office within Czech Republic Attractive Benefits Package: ✅ Paid sick days ✅ 25 vacation days (regardless of age) ✅ Monthly cafeteria allowance (1.285 CZK/month) or contribution to the 3rd pillar ✅ Fully paid meal vouchers ✅ Multisport card with employer contribution ✅ Smartphone with 1TB data + Laptop Well-being & Community Engagement – Join yoga lessons, mental health webinars, running challenges, sports activities, or participate in our volunteering days. Competitive Compensation (adjusted based on experience) + annual bonus & benefits package. Long-term career – Indefinite period contract with opportunities for career growth. Your Role – GenAI Engineer Support the development of scalable Python applications focused on GenAI Learn and apply techniques like document chunking and embeddings Collaborate with the team on building intuitive UIs (Angular/React) and deployment processes (Docker, Terraform, GitHub Actions) Work with stakeholders to understand requirements and translate them into working code Follow coding best practices and contribute to testing and documentation Skills and Exper

Fireblocks is the company bringing global finance onchain. Backed by over $1 billion in capital, we are the premier digital asset infrastructure provider trusted by thousands of industry-defining financial institutions, including banks, payment providers, fintechs, and global corporates such as BNY Mellon, BNP Paribas, ANZ Bank, Western Union, Stripe, and Revolut. Built for institutional scale and security, our enterprise-grade platform and network have powered over $14 trillion in digital asset transfers worldwide. About the Role: As a Sales Engineer at Fireblocks in the US, you will take full ownership and responsibility for your designated projects and clients, from the product sales demonstration up to the preparation of client onboarding. You will be expected to understand the competitive landscape and how other competing solutions and platforms operate, be a gatekeeper to the internal engineering groups, assist with POC setup and testing, give demos on all advanced features related to API, handle tier 1-3 knowledge transfer to customers, coordinate workshops, assist in customer onboarding, handle RFPs and more. What You'll Do: Working within a supportive Americas-wide Sales Engineering team of highly motivated self-starters Supporting the Sales team through the entire client sales cycle from qualification to client onboarding Tailoring each demo to match the unique requirements of the customer to show how Fireblocks can support their Digital Asset goals Delivering in-depth technical presentations to C-level executives and cybersecurity professionals regularly Collaborate internally with Account Managers, Sales Directors and Product Managers Translating technical knowledge and terminology to non-technical audiences Managing multiple projects and preparing RFx responses simultaneously, each with its bespoke requirements What You’ll Bring: Experience in either a pre-sales or consulting position within a Fintech, Crypto or Cybersecurity company A high techni

Build and deliver complex enterprise software solutions for financial services clients. The Role As a Senior Software Engineer at Capco, you’ll design, develop, modify, maintain, and support complex web-based products and customer applications. You’ll work across the full software development lifecycle, contributing to technical decisions, software design, implementation, integration, testing, and maintenance. You’ll work across multiple projects and collaborate with clients and distributed teams, applying strong technical judgement to solve moderately complex problems and deliver high-quality outcomes. What You’ll Do Design, develop, modify, test, implement, integrate, and maintain enterprise web applications using C#, .NET, Angular, TypeScript, HTML5, CSS3, SQL Server, MVC, Web Services, SOA, and object-oriented design patterns. Participate in design discussions, technical decision-making, and the documentation of program design, coding, implementation, and maintenance. Work across multiple projects, providing development and maintenance support throughout the software development lifecycle. Apply defined coding and quality standards while using sound judgement to identify problems, recommend solutions, and support successful project completion. Build effective client relationships through clear interpersonal, written, and verbal communication, with a focus on client needs and satisfaction. What We’re Looking For 8+ years of software development experience, with demonstrated and verifiable full lifecycle experience delivering complex web-based products. Strong experience designing and implementing multi-tier enterprise applications using Microsoft technologies, including C#, .NET Framework 4.0/4.8, .NET Core, ASP.NET, and ADO.NET. 5+ years of experience with Angular 2+ and TypeScript, 3+ years with HTML5 and CSS3, and 3+ years developing with SQL Server. Experience with unit testing using MSTest, NUnit, or equivalent; Dependency Injection frameworks; MVC, SOA, and