User Escalation Specialist Jobs

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What Is The Role : Developers and community matter. Our users and contributors have helped ensure that the Elastic Stack (including Elasticsearch, Kibana, Beats, and Logstash) is more than just code — they are open source projects that people love to use. Are you the kind of person who is keen on sharing technology with the world and supporting our global user-base? Your activities as a Senior Developer Advocate with a focus on content creation include : Publish deep-dive videos that connect search, vector databases, and agentic workflows. Or covers observability with logs, metrics, and traces including the OpenTelemetry perspective. Stay up to date with the latest trends in search and AI or observability to cover what's new and exciting for our users. Build open-source demos and example applications on GitHub that combine Elasticsearch with developer and AI tools. Contribute to Elasticsearch Labs and our YouTube channel. The DevRel team's mission is to educate and help our users succeed by being an expert in Elasticsearch and the Search + AI or observability ecosystem. If you read this far and think: "that's me!" — You probably won't need to read any further, and we should have a conversation. But if you doubt the experience we expect you to have, the following should help clarify. What You Will Be Doing : Create high-quality technical videos fo

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What Is The Role : Developers and community matter. Our users and contributors have helped ensure that the Elastic Stack (including Elasticsearch, Kibana, Beats, and Logstash) is more than just code — they are open source projects that people love to use. Are you the kind of person who is keen on sharing technology with the world and supporting our global user-base? Your activities as a Senior Developer Advocate with a focus on content creation include : Publish deep-dive videos that connect search, vector databases, and agentic workflows. Or covers observability with logs, metrics, and traces including the OpenTelemetry perspective. Stay up to date with the latest trends in search and AI or observability to cover what's new and exciting for our users. Build open-source demos and example applications on GitHub that combine Elasticsearch with developer and AI tools. Contribute to Elasticsearch Labs and our YouTube channel. The DevRel team's mission is to educate and help our users succeed by being an expert in Elasticsearch and the Search + AI or observability ecosystem. If you read this far and think: "that's me!" — You probably won't need to read any further, and we should have a conversation. But if you doubt the experience we expect you to have, the following should help clarify. What You Will Be Doing : Create high-quality technical videos fo

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What Is The Role : Developers and community matter. Our users and contributors have helped ensure that the Elastic Stack (including Elasticsearch, Kibana, Beats, and Logstash) is more than just code — they are open source projects that people love to use. Are you the kind of person who is keen on sharing technology with the world and supporting our global user-base? Your activities as a Senior Developer Advocate with a focus on content creation include : Publish deep-dive videos that connect search, vector databases, and agentic workflows. Or covers observability with logs, metrics, and traces including the OpenTelemetry perspective. Stay up to date with the latest trends in search and AI or observability to cover what's new and exciting for our users. Build open-source demos and example applications on GitHub that combine Elasticsearch with developer and AI tools. Contribute to Elasticsearch Labs and our YouTube channel. The DevRel team's mission is to educate and help our users succeed by being an expert in Elasticsearch and the Search + AI or observability ecosystem. If you read this far and think: "that's me!" — You probably won't need to read any further, and we should have a conversation. But if you doubt the experience we expect you to have, the following should help clarify. What You Will Be Doing : Create high-quality technical videos fo

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. About the Role As a Software Engineer on the Model Lifecycle and Signals team at SpaceXAI, you'll own the bridge between frontier models and every user facingCursor product, used at a scale few teams ever see. You'll decide when we use which model, spot where models go off track and build the guardrails to keep them on it, and shape what the next generation of models should learn. This role sits at the intersection of infrastructure, data, and product. You'll bring models from preview to production, dig into real-world data to find out what's actually working, and partner with research, inference, product, and data science teams to turn that evidence into better products and better models. Every improvement you make compounds across our products and every model we ship. What you'll work on Get new frontier models into users' hands the day they're ready, and retire old ones without anyone noticing. Evaluate internal and external preview models before launch and give meaningful feedback to the teams building them. Build Cursor Router : decide which model handles each request, balancing quality, speed, and cost at massive scale. Build the eyes and ears of the product, and the exper

Tech Lead - Testing & Quality Assurance N Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook . Job Description • Lead and manage a team of testers to execute testing activities; • Develop

Become a part of our caring community Become a part of our caring community and help us put health first Humana is seeking a Lead Product Manager, Consent & Preference Management Platform to drive the execution, adoption, and continuous improvement of Humana’s enterprise consent and preference management capabilities to support Centerwell. This role partners closely with various parts of the organization to operationalize the platform vision, deliver prioritized capabilities, and ensure successful integration and usage across digital, marketing, service, and partner ecosystems. The Lead Product Manager owns the day-to-day product lifecycle for key platform capabilities—including backlog management, requirements definition, delivery coordination, feature and story development, and performance optimization—while serving as a primary point of contact for delivery teams and business partners. This role is critical to ensuring consent and preference decisions are captured accurately, enforced consistently, and activated compliantly across all customer touchpoints. Key Responsibilities: Product Strategy & Vision Collaboratively own and manage the product backlog for assigned consent and preference platform capabilities, ensuring alignment with the multiyear enterprise roadmap. Translate enterprise strategy, regulatory requirements, and business needs into clear product requirements, user stories, and acceptance criteria. Partner closely with our Centerwell team, engineering, architecture, and delivery teams to plan, execute, and release platform enhancements on time and at quality. Balance near-term business needs with long-term platform scalability, maintainability, and compliance. Platform Development & Integration Lead development of specific platform capabilities such as consent captu

Technical Document Writer Company: Tapestry - G0G Tapestry Solutions, A Boeing Company, brings over 30 years of industry experience designing, implementing, training, and supporting high-quality, cost-effective information technology and business intelligence solutions. With a dedicated team of approximately 500 professionals, we proudly serve 75 defense, commercial, and government clients across more than 50 U.S. locations and 9 countries worldwide. As a trusted partner, our employees embody our core values by consistently delivering excellence, taking full ownership, and developing innovative solutions that enable critical missions and ensure the safety of our global customers and team members. Joining Tapestry Solutions means enjoying the best of both worlds: access to the vast resources of Boeing combined with the agility and people-focused, family-oriented culture of a small business where your contributions truly matter. Tapestry Solutions, a part of Boeing Global Services BGS, is seeking a Technical Document Writer (Technical Product Delivery Specialist) in Hazelwood, MO for the Department of Navy Tomahawk Land-Attack Missile program. The Tomahawk program is expanding to include additional US and foreign customers and will remain relevant for many more years. This position is essential for helping Tapestry Solutions and our customers navigate this expansion. The successful Technical Product Delivery Specialist will act as a bridge between technical teams, including Software Engineering and Product Security, and Mission Planners. The specialist will help translate complex technical information into accessible, actionable content, supporting product usability, reducing user confusion, and improving customer satisfaction. All work will be performed

The Process Improvement Lead Analyst is a senior-level position responsible for leading the end‑to‑end design, execution, and delivery of dispute modernization initiatives through the implementation of emerging technologies, including AI/ML, Robotic Process Automation (RPA), and Business Process Management (BPM) solutions. This role acts as the business architect and focal point for multiple Dispute transformation initiatives, owning delivery from business needs identification through implementation, testing, validation, and change management. The position partners closely with Operations, Technology, Risk, Compliance, and other cross‑functional stakeholders to ensure solutions are aligned with operational, regulatory, and organizational objectives and deliver measurable, sustainable outcomes. Responsibilities: Lead the end‑to‑end implementation of emerging technology solutions (AI/ML, RPA, BPM, advanced analytics) across the Disputes organization. Translate operational, regulatory, and organizational objectives into clear technology transformation roadmaps and business requirements with defined milestones, KPIs, and tangible business outcomes. Serve as business architect for the Dispute organization, ensuring solutions are scalable, compliant, and aligned to enterprise strategy. Drive continuous improvement by identifying opportunities to automate, digitize, and streamline dispute processes. Act as the primary liaison between business operations and technology teams, ensuring requirements are clearly defined, prioritized, and delivered as intended. Experience leading transformational efforts through automation of manual processes leveraging BPM, RPA or PLM applications Experience performing end-to-end gap assessments, thorough root cause analysis and formulating recommendations to address findings Perform User Acceptance Testi

Computer Systems Engineer – Space Payload Emulators – (Experienced or Lead) Company: The Boeing Company Boeing Defense, Space, & Security (BDS) is seeking Computer Systems Engineer – Space Payload Emulators to join the team located in El Segundo, California . As a Computer Systems Engineer , you will support the development and integration of space payload emulators in El Segundo, CA. In support of Boeing Defense Systems next-generation space programs, this role focuses on hands-on hardware/software development for embedded systems (Xilinx SoC/FPGA) and front-end UI/UX control interfaces. This position is tailored for an engineer who thrives in a hands-on lab environment , working side-by-side with multidisciplinary teams (hardware, firmware, software, and test engineers) to bring up hardware, integrate software/logic, and build intuitive emulator interfaces. Position Responsibilities: Embedded Software & FPGA Platform Integration Develop, configure, and maintain embedded software and firmware on Xilinx SoC platforms (Zynq UltraScale+, Versal). Implement and debug Processing System to Programmable Logic (PS/PL) interfaces, AXI interconnects, and memory maps. Develop and validate Board Support Packages (BSP), PetaLinux/embedded Linux distributions, device drivers, and low-level communication interfaces (PCIe, Ethernet, SPI, I2C, UART). Lead hands-on board bring-up, hardware/software integration, and system-level debugging in a lab environment using oscilloscopes, logic analyzers, and protocol analyzers. Front-End GUI & Operator Interface Development Design and implement responsive, reliable front-end graphical user interfa

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview The Senior Product Analyst partners with Product Leadership, business stakeholders, and delivery teams to shape product strategy into measurable outcomes and executable work. This role leads discovery and analysis efforts to define product goals, customer needs, and success metrics, and ensures alignment across stakeholders on scope, tradeoffs, and intended value. The Senior Product Analyst takes a “business process first” approach—deeply understanding current-state workflows, pain points, controls, and data flows, then defining future-state processes and capabilities that enable modernization. The role drives decomposition of complex business problems into capabilities, features, and well-formed user stories with clear acceptance criteria, and ensures teams have the context needed to deliver effectively. This position plays a key role in product execution by owning requirements quality, supporting backlog readiness, and proactively identifying risks, dependencies, and decision points. The Senior Product Analyst also contributes to customer-driven design and continuous improvement by incorporating user research, usability findings, operational insights, and market/industry trends. Cross-functional leadership is expected across UX, Change Management, Engineering, Architecture, Data, Risk/Controls, and other horizontal teams to support delivery, rollout, and adoption.</

Leidos is seeking a mid-level Knowledge Manager to support an upcoming program in Chantilly, VA. The Knowledge Manager will support the development, management, and continuous improvement of Knowledge Management (KM) capabilities to improve information sharing, collaboration, content discoverability, and organizational efficiency. Primary Responsibilities: Develop, manage, update, and maintain Knowledge Management systems and repositories, including SharePoint sites, databases, internal websites, and other collaboration platforms. Advise Government stakeholders on the effective use of KM tools, processes, and technologies to improve information sharing and collaboration. Organize and maintain information including analysis, assessments, legislative materials, policies, strategies, budget materials, IT information, procedures, and other relevant documentation. Establish and maintain content management standards, taxonomies, metadata, and workflows to improve the organization, accuracy, and discoverability of information. Create and maintain virtual communities of interest that facilitate collaboration, knowledge sharing, lessons learned, and best practices among the Agency and its partners. Develop and maintain user guides, knowledge articles, standard operating procedures, and other process documentation; provide training and support to system users, including IC partners. Support the integration of information with other databases, applications, and enterprise systems, as required. Identify opportunities to use automation, data visualization, and AI-enabled capabilities to improve access to and use of organizational knowledge. Maintain customer-wide repositories for AI use, customer support, instructions, Internal Process Documents (IPDs), policy memoranda, and other reference materials. Monitor content quality and repository performance, conduc

Our Purpose Mastercard powers economies and empowers people in 200&#43; countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Software Engineer About Mastercard Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Mastercard Services Access program provides access to a wide range of Mastercard’s value-added services to customers such as Issuers, Processors, or Payment Entities ranging. We help our customers to optimize revenue and control risk across all portfolios and brands. About the Role: =================================== -Design, develop, and maintain Java-based backend services using Spring Boot, Spring Integration, gRPC, and distributed system patterns. -Translate business requirements and user stories into secure, efficient, and reusable software solutions. -Contribute to technical des

Our Purpose Mastercard powers economies and empowers people in 200&#43; countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Platform Architect 2 Overview Infrastructure Design Engineering is a team of Technology Architects and Engineers responsible for the analysis and design of the infrastructure framework to fit the application, platform or system needs in-line with MasterCard's operational standards and principles. Infrastructure Design Engineering is engaged from the beginning of the analysis and design phase to work with the application team(s) and other critical teams within Mastercard to ensure that the completed infrastructure and application architecture aligns with MasterCard’s security, scalability and availability standards. Infrastructure Design Engineering primary deliverable is the TAD (Technical Architecture Document) which details the infrastructure design for the application, platform or system. This job requires experience in internet fundamentals related to web servers, application servers, internet security and other internet technologies. This job actively performs designing and delivering infrastructure solutions that satisfy member, product, service and backbone requirements. Have you ever worked with Microsoft Visio to design middleware infrastructure from the ground up? Can you interface with the user(s), application team(s), etc., and all other stakeholders in order to determine their (evolving) nee

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Job Summary We are seeking a Development and Test Manager with 12&#43; years of experience leading software development, verification, and quality engineering for connected healthcare and regulated medical software. The manager will provide technical and people leadership across the complete product lifecycle—from requirements, architecture, design, and implementation through functional, automation, performance, reliability, and release-readiness testing. This role owns delivery of cloud-native applications, REST and GraphQL APIs, user interfaces, microservices, medical-device integrations, and EMR/EHR workflows within agreed quality, schedule, and budget commitments. The role combines engineering leadership, development and test governance, technical direction, stakeholder manageme

Tech Lead - Infrastructure Services N Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook . Job Description System Engineer – AS400 is responsible for the day-to-day administration, availability an